Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies Re: Variant policies - Rob_and_Shelagh (26315) | [...] Agree with your concerns. IMO under the current catalogue setup sellers should list correct variants and it should not be allowed to just put disclaimers in terms. That [...]
(14 months ago, Mar 14, 2023, to Buying) |
| Re: Fakes!!! - Rob_and_Shelagh (26315) | [...] are you sure about the heads, there are different versions... (Part 3626a) (Part 3626b) (Part 3626c) Robert
(15 months ago, Feb 13, 2023, to Buying) |
| Re: Amazing fees - Rob_and_Shelagh (26315) | [...] Agreed, an email to those buyers from BL explaining what happened would be great. As per other messages in the thread, if we had no firm orders until final price known [...]
(15 months ago, Feb 4, 2023, to Problem Order) |
| Re: If your feedback number.. - Rob_and_Shelagh (26315) | [...] Fortunately not my age, shoes size, rent and definitely not number of children! For me it is an i. Pretty close to the number of miles my daily driver car has done interestingly. [...]
(15 months ago, Jan 28, 2023, to General) |
| Re: Tell Me: What Do Sellers Want Most? - Rob_and_Shelagh (26315) | [...] I would like 1. Any changes are fully tested by a representative group of users in a non live environment before going live. 2. If any changes or upgrades are made live [...]
(15 months ago, Jan 28, 2023, to General) |
| Re: Delivery UK-UK via Royal Mail - Rob_and_Shelagh (26315) | [...] According to RM, they have problems in the following delivery offices: Bracknell DO (RG12, RG42 and RG45) Newent DO (GL18) Port Ellen DO (PA42 [...]
(16 months ago, Jan 21, 2023, to Shipping) |
| Re: Still prevalent today... - Rob_and_Shelagh (26315) | [...] LOL, I can think of a few more! Really the loser in this is BL as they only earn fees on the sale of the Lego. The customer pays the invoice price however that is broken [...]
(16 months ago, Jan 13, 2023, to Buying) |
| Re: Still prevalent today... - Rob_and_Shelagh (26315) | [...] [...] Exactly that. Also, another way we look at Paypal fees is: "does offering Paypal make us more extra profit after paying the costs that if we did not offer [...]
(16 months ago, Jan 13, 2023, to Buying) |
| Re: Still prevalent today... - Rob_and_Shelagh (26315) | [...] Terminology varies. Shipping is commonly referred to here as P&P (postage and packing). But yes, the important number for the customer is the "total shipping [...]
(16 months ago, Jan 13, 2023, to Buying) |
| Re: Still prevalent today... - Rob_and_Shelagh (26315) | [...] [...] Agreed and as long as it is clearly stated. Usually the price of the Lego is more than the shipping but nobody seems interested in the seller breaking down the [...]
(16 months ago, Jan 13, 2023, to Buying) |
| Re: Still prevalent today... - Rob_and_Shelagh (26315) | [...] We see Paypal fees just as an overhead, like a cost you pay for attracting the order by offering Paypal. Typical part price might be 10pence, it is not possible to even [...]
(16 months ago, Jan 13, 2023, to Buying) |
| Re: Still prevalent today... - Rob_and_Shelagh (26315) | [...] of course markets have their differences. That should not get in the way of the buyer seeing the final price before he buys so he can compare the offers from different [...]
(16 months ago, Jan 13, 2023, to Buying) |
| Re: Still prevalent today... - Rob_and_Shelagh (26315) | [...] For all my time here, this has been the biggest issue raised by buyers on the forum. Majority of orders now go through auto checkout so for those orders, if sellers [...]
(16 months ago, Jan 13, 2023, to Buying) |
| Re: Royal Mail confusion, how unusual - Rob_and_Shelagh (26315) | [...] My guess is that it was scanned in at the airport in Sweden and marked as leaving Sweden on the system (although actually just handed over to the air carrier) [...]
(16 months ago, Jan 11, 2023, to General) |
| Re: Really bricklink... (Canada Tax) - Rob_and_Shelagh (26315) | [...] In UK self employed have to pay "forecasted" income tax based on the previous year's income which can mean paying tax on money you haven't earned if you [...]
(16 months ago, Jan 10, 2023, to Taxes) |
| Re: Tracking information - Rob_and_Shelagh (26315) | [...] Go into the actual order. Right at the bottom of screen you will find "edit order"; in there you can add the tracking info. Robert
(16 months ago, Jan 9, 2023, to Shipping) |
| Re: Shipping zones clarification for the UK - Rob_and_Shelagh (26315) | [...] Shipping from UK is dependent on both size/dimensions of packet as well as weight. The size/dimension will also contribute to the weight of packaging which only the seller [...]
(16 months ago, Jan 9, 2023, to Help) |
| Re: Buyers asking for a discount - Rob_and_Shelagh (26315) | [...] We always reply as in many cases we still get the order if we decline discount but remain polite and give proper customer service. Our response is always something like: [...]
(16 months ago, Jan 5, 2023, to General) |
| Re: Scammed! - Rob_and_Shelagh (26315) | [...] Just in case, have you looked at the order detail recently? He "might" have just updated the order with the tracking number and not bothered to answer your message. [...]
(16 months ago, Dec 31, 2022, to Problem Order) |
| Re: Scammed! - Rob_and_Shelagh (26315) | [...] Sorry but not much use in hindsight - always read negative feedbacks before buying and never send money via bank transfer to buy something from someone you don't [...]
(16 months ago, Dec 31, 2022, to Problem Order) |
| Re: Advice please... - Rob_and_Shelagh (26315) | [...] Contact Royal Mail. If this is a scam they will have likely received multiple claims for lost mail to this address. Tell them you believe this is mail fraud which is [...]
(24 months ago, May 12, 2022, to Help) |
| Re: shipping cost - Rob_and_Shelagh (26315) | [...] If the seller does not offer automatic checkout showing the total price including shipping you should ask the seller for a shipping quote before ordering. If you get [...]
(25 months ago, Apr 23, 2022, to Shipping) |
| Re: Seller status denied - Rob_and_Shelagh (26315) | [...] You have a store (currently closed) on the account you sent this message from ... you can only have one store. Robert
(26 months ago, Mar 28, 2022, to Selling) |
| Re: Oooops! - Rob_and_Shelagh (26315) | [...] It seems you do to access it via the link you gave which (if you don't have a subscription) directs you to the subscriptions sign up page. Robert
(26 months ago, Mar 17, 2022, to Off Topic) |
| Re: Oooops! - Rob_and_Shelagh (26315) | [...] Oooops, I don't have a subscription to the Telegraph.. Robert
(26 months ago, Mar 17, 2022, to Off Topic) |
| Re: Price 200% up after quote request - Rob_and_Shelagh (26315) | [...] Not responding to a quote request is bad form and frankly rude. Unless the seller was incapacitated in some way then he should respond to quote requests or not offer [...]
(26 months ago, Mar 8, 2022, to Selling) |
| Re: Some "Sales" are funny and can be costly - Rob_and_Shelagh (26315) | [...] Some here believe rules of business do not apply to them or that they are not even businesses despite purposefully buying goods for resale. Fake sales and pricing games [...]
(26 months ago, Mar 4, 2022, to General) |
| Re: Fraudulent chargeback claim - Rob_and_Shelagh (26315) | [...] +1 [...] Indeed and how can contacting the buyer with a reasonable question about payment be detrimental to any future action? I'm not a lawyer but NOT CONTACTING [...]
(27 months ago, Feb 9, 2022, to Help) |
| Re: Show me yours and I'll show you mine... - Rob_and_Shelagh (26315) | [...] We consider repeat buyers a very important stat. Our top 10 currently stand at (in number of orders) 330, 200, 179, 155, 128, 124, 120, 106, 104, 98 Robert
(27 months ago, Feb 8, 2022, to Selling) |
| Re: Fraudulent chargeback claim - Rob_and_Shelagh (26315) | [...] This has happened to us a couple of times in the past. In both cases it turned out that the buyer was unaware of the chargeback which had been initiated by the bank without [...]
(27 months ago, Feb 8, 2022, to Help) |
| Re: Customs failed item returned - Rob_and_Shelagh (26315) | [...] Did you put the customs information into the RoyalMail system digitally or just hand write a CN22? I believe the customs info now needs to be digital. Robert
(28 months ago, Feb 1, 2022, to Shipping) |
| Re: New UK Prices on PAB cups - Rob_and_Shelagh (26315) | [...] Very true, with inflation your inventory is worth less in terms of spending power when liquidated. Here in UK we have not seen big inflation for decades, many sellers [...]
(28 months ago, Jan 17, 2022, to LEGO products) |
| Re: New UK Prices on PAB cups - Rob_and_Shelagh (26315) | [...] Yep I think this year will have the tag "inflation". Bricklink prices are likely to be behind retail prices due to the massive overstocks here but I think they will go [...]
(28 months ago, Jan 17, 2022, to LEGO products) |
| Re: How big am I? - Rob_and_Shelagh (26315) | [...] Funny! Indeed this site is strange in that many people view success in terms of how much "unsold" inventory they have...... :D Robert
(28 months ago, Jan 17, 2022, to General) |
| Re: Bricklink calculates VAT incorrectly - Rob_and_Shelagh (26315) | [...] For what it's worth I don't believe Governments (in general) are thinking about little guys like all of us when making tax law, they are just trying to [...]
(28 months ago, Jan 8, 2022, to Selling) |
| Re: Issues with placing orders - Rob_and_Shelagh (26315) | [...] Hi Tanja, We had a customer report the issue to us too but we do not use the handling fee setting at all in any of our shipping methods. We do have a manual invoice option, [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Lego Bricks and Technics - Rob_and_Shelagh (26315) | [...] I forgot this one... (Set 10194-1) Many of my favourite sets use a Technics platform then use bricks on top. IMO these make more appealing models than pure Technics alone. [...]
(29 months ago, Dec 17, 2021, to LEGO products) |
| Re: Lego Bricks and Technics - Rob_and_Shelagh (26315) | [...] Depending on what you are looking to achieve, the old Model Team series might be a good place to start: (URL) Maybe take a look at some of these and get hold of the [...]
(29 months ago, Dec 17, 2021, to LEGO products) |
| Re: What happens next - Rob_and_Shelagh (26315) | [...] For me 2 things come to mind:- 1. Cost benefit analysis - what would Lego and everyone else expect to get out of rewriting the site (versus doing nothing or doing [...]
(29 months ago, Dec 11, 2021, to General) |
| Re: Really ????? - Rob_and_Shelagh (26315) | [...] I thought embracing diversity was supposed to celebrate differences not try to eliminate them. I think they have got the wrong message out of their research. Instead [...]
(31 months ago, Oct 11, 2021, to General) |
| Re: Imagine Stud.io with VR - Rob_and_Shelagh (26315) | [...] I love the idea but what if you could then get VR set instructions... you'd no longer need to buy the sets! Though for many there is no substitute for the feeling [...]
(32 months ago, Oct 2, 2021, to Suggestions) |
| Re: Completing an order - Rob_and_Shelagh (26315) | [...] Also it is advisable and fair to your seller to check the contents of an order ASAP after receiving it. It is not good to claim for any missing or damaged parts maybe [...]
(33 months ago, Aug 13, 2021, to Help) |
| Re: UK Checkout issue - Rob_and_Shelagh (26315) | [...] Due to the UK VAT implementation I think you have to have an on-site payment method set up. Looking at your terms you only have on-site for USA buyers currently. HTH [...]
(36 months ago, Jun 3, 2021, to Technical Issues) |
| Re: Lego Socks - Rob_and_Shelagh (26315) | [...] that sounds like a very uncomfortable item, could be worse.. Lego underwear anyone? ouch :D Robert
(37 months ago, Apr 30, 2021, to Catalog) |
| Re: Two Weeks?! - Rob_and_Shelagh (26315) | [...] Yeah, we've had one or two mega searches for typo'd remarks!! Currently we try to use a range of locations when adding new items on any given date then if something [...]
(38 months ago, Mar 16, 2021, to Catalog) |
| Re: Two Weeks?! - Rob_and_Shelagh (26315) | [...] I'm sure there are as many detail variations of those processes as there are stores. We don't upload inventory via part-outs as that never fitted with our inventory [...]
(38 months ago, Mar 16, 2021, to Catalog) |
| Re: Two Weeks?! - Rob_and_Shelagh (26315) | [...] Never done it any differently. Our experience is that the time is taken to physically sort and put away the inventory, not enter it. The remark is just a different identifier [...]
(38 months ago, Mar 16, 2021, to Catalog) |
| Re: Two Weeks?! - Rob_and_Shelagh (26315) | [...] In 15+ years never had a single problem with the remarks field. Robert
(38 months ago, Mar 16, 2021, to Catalog) |
| Re: Two Weeks?! - Rob_and_Shelagh (26315) | [...] You could instead just start allocating remarks to each item independently of the physical location assuming the system your webshop uses could handle that too. Then [...]
(38 months ago, Mar 16, 2021, to Catalog) |
| Re: Two Weeks?! - Rob_and_Shelagh (26315) | [...] Just curious, I wonder how this works for those that sell on multiple platforms and don't use remarks as stock locators but rely on a catalog sequence to find parts [...]
(38 months ago, Mar 16, 2021, to Catalog) |
| Re: Two Weeks?! - Rob_and_Shelagh (26315) | [...] [...] Phew, thanks! Yes indeed we use remarks as locator tags, we allocate SKU locations based on a number of factors including availability of space, likely order [...]
(38 months ago, Mar 16, 2021, to Catalog) |
| Re: Two Weeks?! - Rob_and_Shelagh (26315) | [...] Am I missing something here? Why does a catalog update mean I should be worried about making physical changes to my store set up? It does concern me though that the updates [...]
(38 months ago, Mar 16, 2021, to Catalog) |
| Re: Why many shops fail at accuracy - Rob_and_Shelagh (26315) | [...] That is a very good point. There has always been a weight variation on some parts with mould variation but changes in materials will certainly add to the problem. Good [...]
(39 months ago, Feb 25, 2021, to Inventories) |
| Re: In sales posts disclose all fees - Rob_and_Shelagh (26315) | [...] [snip] Reflecting on this one... We've been successfully trading on here for 15 years and have seen, commented on (and even complained about :D) many poor [...]
(42 months ago, Dec 2, 2020, to Suggestions) |
| Re: Painting parts? - Rob_and_Shelagh (26315) | [...] [...] I've never done it but maybe (after lockdown) take a dark purple part to a paint supplier that has a colour analyser and can mix paint to match. An [...]
(42 months ago, Nov 21, 2020, to Colors) |
| Re: Changing rules of feedback - Rob_and_Shelagh (26315) | [...] How and who decides if feedback is retaliatory or not and what would be the criteria for that? I would agree that purely retaliatory feedback is wrong but there then becomes [...]
(47 months ago, Jun 23, 2020, to Suggestions) |
| Re: SH622 Alternative collar? - Rob_and_Shelagh (26315) | [...] Many thanks for checking this out Joe. I've looked again and mine do look more black in natural light but in certain artificial light they look exactly like dark [...]
(48 months ago, Jun 10, 2020, to Inventories) |
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