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| | | Author: | lukereiser  | | Posted: | Feb 10, 2023 22:39 | | Subject: | Questions about condition expectations | | Viewed: | 215 times | | Topic: | Problem Order | |
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| I recently had an issue with a seller (my first ever issue buying on Bricklink).
Immediately upon opening the bag I saw that these figs were incredibly beat up.
Like ever fig had scuffs, many were discolored, so I immediately reported some
of the issues.
His reaction was what I would call unprofessional and let me know that because
they were "Used" that its okay for them to be discolored and even have
cracked feet.
I eventually let him know that there were a handful figs that I just wouldn't
accept (one with severe discoloration, 2 with cracked feet, 1 wrong fig, 1 torso
damage, 1 head damage)
Even with these figs he gave me a hard time and wants me to cover return shipping.
I'm still feeling salty about this transaction as even the other figs (not
these 5) are all very beat up and really can barely be used and very likely not
sold.
I sell a lot on WhatNot and barely any of these would really be considered acceptable
there, so I would be surprised if they would here, especially with no condition
remarks.
Are cracked feet, damage like this and this level of discoloration acceptable
for "Used" figs with no additional comments, sold at average or above
average prices?
Also are sellers expected to wash their figures? A lot of figures were covered
in disgusting yellow grime. I'm unsure how much will come off, hopefully
all of it.
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| | | | | Author: | Nubs_Select | | Posted: | Feb 10, 2023 22:43 | | Subject: | Re: Questions about condition expectations | | Viewed: | 57 times | | Topic: | Problem Order | |
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| In Problem Order, lukereiser writes:
| | I recently had an issue with a seller (my first ever issue buying on Bricklink).
Immediately upon opening the bag I saw that these figs were incredibly beat up.
Like ever fig had scuffs, many were discolored, so I immediately reported some
of the issues.
His reaction was what I would call unprofessional and let me know that because
they were "Used" that its okay for them to be discolored and even have
cracked feet.
I eventually let him know that there were a handful figs that I just wouldn't
accept (one with severe discoloration, 2 with cracked feet, 1 wrong fig, 1 torso
damage, 1 head damage)
Even with these figs he gave me a hard time and wants me to cover return shipping.
I'm still feeling salty about this transaction as even the other figs (not
these 5) are all very beat up and really can barely be used and very likely not
sold.
I sell a lot on WhatNot and barely any of these would really be considered acceptable
there, so I would be surprised if they would here, especially with no condition
remarks.
Are cracked feet, damage like this and this level of discoloration acceptable
for "Used" figs with no additional comments, sold at average or above
average prices?
Also are sellers expected to wash their figures? A lot of figures were covered
in disgusting yellow grime. I'm unsure how much will come off, hopefully
all of it.
|
unfortunately, some sellers don't seem to understand that used still has
to be in good condition. those figures should have either not been listed or
if listed fully described. worst case scenario you can file a Paypal claim to
get your money back
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| | | | | Author: | Ziegelmeister | | Posted: | Feb 10, 2023 23:43 | | Subject: | Re: Questions about condition expectations | | Viewed: | 50 times | | Topic: | Problem Order | |
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| In Problem Order, lukereiser writes:
| | Are cracked feet, damage like this and this level of discoloration acceptable
for "Used" figs with no additional comments, sold at average or above
average prices?
|
On the other end of the spectrum you have people who list (extremely) good condition
used minifigures as "new". So it cuts both ways unfortunately.
However, to your question, a lot of people are very forthcoming in the comments
but it's a craps shoot when buying used.
Whenever I sell a less than perfect used piece I always reach out to the buyer
to make sure they read the comments. Just the other day I sold one of my vintage
space helmets that had the stereotypical cracked chinstrap and they DIDN'T
see the comment but they still agreed to buy the helmet.
I then told him the story of one of my first sales which was a red vintage astronaut
that my pet schnauzer chewed on back in the mid 80's. I listed it, explained
it was gnarled, and I actually had someone who bought that one instead of it's
minty twin.
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| | | | | | | Author: | lukereiser | | Posted: | Feb 11, 2023 04:38 | | Subject: | Re: Questions about condition expectations | | Viewed: | 38 times | | Topic: | Problem Order | |
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| Thanks so much for your response. Based on the pictures do you think the seller
should have added comments regarding the condition?
In Problem Order, Yellow.Brick writes:
| | In Problem Order, lukereiser writes:
| | Are cracked feet, damage like this and this level of discoloration acceptable
for "Used" figs with no additional comments, sold at average or above
average prices?
|
On the other end of the spectrum you have people who list (extremely) good condition
used minifigures as "new". So it cuts both ways unfortunately.
However, to your question, a lot of people are very forthcoming in the comments
but it's a craps shoot when buying used.
Whenever I sell a less than perfect used piece I always reach out to the buyer
to make sure they read the comments. Just the other day I sold one of my vintage
space helmets that had the stereotypical cracked chinstrap and they DIDN'T
see the comment but they still agreed to buy the helmet.
I then told him the story of one of my first sales which was a red vintage astronaut
that my pet schnauzer chewed on back in the mid 80's. I listed it, explained
it was gnarled, and I actually had someone who bought that one instead of it's
minty twin.
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| | | | | | | | | Author: | StarBrick | | Posted: | Feb 11, 2023 05:22 | | Subject: | Re: Questions about condition expectations | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, lukereiser writes:
| | Thanks so much for your response. Based on the pictures do you think the seller
should have added comments regarding the condition?
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Well I would have certainly mentioned the scuffs, nicks, cracks, colorloss etc.
So IMO it should have been mentioned indeed....
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| | | | | Author: | calebfishn | | Posted: | Feb 10, 2023 23:57 | | Subject: | Re: Questions about condition expectations | | Viewed: | 59 times | | Topic: | Problem Order | |
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| Bricklink has rules for listing minifigures:
"Used Minifigures - Minifigures which have been previously used and are presumably
still in good, usable condition. If the minifigures do show excessive wear, discoloration,
excessive scratches, other marks, etc., this should be noted in the *Comments*
field."
"Used" does not mean "bad", "broken: or "junk". If
the seller did not describe obvious damage in the comments field, then these
parts were listed incorrectly.
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| | | | | | | Author: | lukereiser | | Posted: | Feb 11, 2023 04:34 | | Subject: | Re: Questions about condition expectations | | Viewed: | 46 times | | Topic: | Problem Order | |
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| Based on the pictures do you agree they should have mentioned this in the condition
comments?
In Problem Order, calebfishn writes:
| | Bricklink has rules for listing minifigures:
"Used Minifigures - Minifigures which have been previously used and are presumably
still in good, usable condition. If the minifigures do show excessive wear, discoloration,
excessive scratches, other marks, etc., this should be noted in the *Comments*
field."
"Used" does not mean "bad", "broken: or "junk". If
the seller did not describe obvious damage in the comments field, then these
parts were listed incorrectly.
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| | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Feb 11, 2023 04:49 | | Subject: | Re: Questions about condition expectations | | Viewed: | 49 times | | Topic: | Problem Order | |
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| In Problem Order, lukereiser writes:
| | Based on the pictures do you agree they should have mentioned this in the condition
comments?
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Yes of course! It's either a seller listing mistake (at best) or an attempt
to sell toy box junk as collectable Lego, you should not accept this.
Robert
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| | | | | | | | | Author: | calebfishn | | Posted: | Feb 11, 2023 14:24 | | Subject: | Re: Questions about condition expectations | | Viewed: | 29 times | | Topic: | Problem Order | |
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| My eyes aren't so sharp, but I see cracks and teeth marks, and significant
yellowing.
There is no excuse.
All of these problems are required to be mentioned in the listing comments field.
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| | | | | | | | | | | Author: | lukereiser | | Posted: | Feb 11, 2023 14:34 | | Subject: | Re: Questions about condition expectations | | Viewed: | 31 times | | Topic: | Problem Order | |
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| Honestly I'm sure of how to proceed at this point, after he basically berated
me he eventually offered a $6 refund and when I refused to accept he continued
to tell me that this was what used legos should look like and that my expectations
are unreasonable and crazy.
He eventually refunded for the 5 worst figs (serious foot cracks, severe discoloration,
wrong fig, etc) and wants me to pay for shipping to send them back.
Honestly the rest of the figs are also pretty beat up but are already mixed with
my collection or else I would probably just ask to return them all and have him
provide a shipping label. The other figs have loose arms, discoloration (but
not quite as severe), nicks and bumps, and basically are the most beat up figs
I've received in the hundreds of minifigs I've received.
Also this is the only problem I've ever had with a Bricklink order, or a
Lego order period. I'm not a complainer/problem starter, but this guy has
really got on my nerves
I'm wondering if I should request a refund for half the order cost or something.
Honestly it would be reasonable to pay 50% less for figs this badly beat up.
FOR THOSE WHO WANT TO KNOW THE BRICKLINK SELLER IS "The Pitz Playhouse"
In Problem Order, calebfishn writes:
| | My eyes aren't so sharp, but I see cracks and teeth marks, and significant
yellowing.
There is no excuse.
All of these problems are required to be mentioned in the listing comments field.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 11, 2023 14:40 | | Subject: | Re: Questions about condition expectations | | Viewed: | 25 times | | Topic: | Problem Order | |
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| In Problem Order, lukereiser writes:
| | Honestly I'm sure of how to proceed at this point, after he basically berated
me he eventually offered a $6 refund and when I refused to accept he continued
to tell me that this was what used legos should look like and that my expectations
are unreasonable and crazy.
He eventually refunded for the 5 worst figs (serious foot cracks, severe discoloration,
wrong fig, etc) and wants me to pay for shipping to send them back.
Honestly the rest of the figs are also pretty beat up but are already mixed with
my collection or else I would probably just ask to return them all and have him
provide a shipping label. The other figs have loose arms, discoloration (but
not quite as severe), nicks and bumps, and basically are the most beat up figs
I've received in the hundreds of minifigs I've received.
Also this is the only problem I've ever had with a Bricklink order, or a
Lego order period. I'm not a complainer/problem starter, but this guy has
really got on my nerves
I'm wondering if I should request a refund for half the order cost or something.
Honestly it would be reasonable to pay 50% less for figs this badly beat up.
FOR THOSE WHO WANT TO KNOW THE BRICKLINK SELLER IS "The Pitz Playhouse"
|
starting to sound a bit familiar if my memory serves me correctly
| | In Problem Order, calebfishn writes:
| | My eyes aren't so sharp, but I see cracks and teeth marks, and significant
yellowing.
There is no excuse.
All of these problems are required to be mentioned in the listing comments field.
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| | | | | | | | | | | | | | | Author: | pitz8008 | | Posted: | Feb 11, 2023 14:57 | | Subject: | Re: Questions about condition expectations | | Viewed: | 45 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | In Problem Order, lukereiser writes:
| | Honestly I'm sure of how to proceed at this point, after he basically berated
me he eventually offered a $6 refund and when I refused to accept he continued
to tell me that this was what used legos should look like and that my expectations
are unreasonable and crazy.
He eventually refunded for the 5 worst figs (serious foot cracks, severe discoloration,
wrong fig, etc) and wants me to pay for shipping to send them back.
Honestly the rest of the figs are also pretty beat up but are already mixed with
my collection or else I would probably just ask to return them all and have him
provide a shipping label. The other figs have loose arms, discoloration (but
not quite as severe), nicks and bumps, and basically are the most beat up figs
I've received in the hundreds of minifigs I've received.
Also this is the only problem I've ever had with a Bricklink order, or a
Lego order period. I'm not a complainer/problem starter, but this guy has
really got on my nerves
I'm wondering if I should request a refund for half the order cost or something.
Honestly it would be reasonable to pay 50% less for figs this badly beat up.
FOR THOSE WHO WANT TO KNOW THE BRICKLINK SELLER IS "The Pitz Playhouse"
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|
Alrighty. This should be fun. I originally gave a 6 dollar refund without seeing
any photos. After seeing the photos. I then offered another 6 dollar refund.
I freely admitted that the figure in the first photo was discolored. I don't
feel it is excessively discolored. And it sure makes it look alot more discolored
when standing right next to a brand new figure. I see no problem whatsoever with
the figures in the middle photo. And obviously I apologized for the oversight
with the head and torso in the bottom figure. I obviously missed those dents
otherwise I would have just thrown them in the garbage. After giving the 6 dollar
refund already, I then offered another 15 dollar refund for a total of a 21
dollar refund for the parts that were damaged and I did NOT want them returned.
I also said to the buyer he was more than welcome to return the entire order
and I would refund the entire order. Neither of these options were good enough
for the buyer. The buyer then stated he wanted a 42$ refund for the figures and
he would return them. I said ok and I then refunded the buyer the 42$ last night
before the buyer even shipped the figures back. I then also messaged the buyer
this morning that after I receive the returned figures I would then refund another
4 dollars to cover the cost of shipping. And that is the real story.
| |
starting to sound a bit familiar if my memory serves me correctly
| | In Problem Order, calebfishn writes:
| | My eyes aren't so sharp, but I see cracks and teeth marks, and significant
yellowing.
There is no excuse.
All of these problems are required to be mentioned in the listing comments field.
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Feb 11, 2023 15:09 | | Subject: | Re: Questions about condition expectations | | Viewed: | 33 times | | Topic: | Problem Order | |
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| | | I see no problem whatsoever with the figures in the middle photo.
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I imagine the cracks in the feet.
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| | | | | | | | | | | | | | | | | | | Author: | pitz8008 | | Posted: | Feb 11, 2023 15:17 | | Subject: | Re: Questions about condition expectations | | Viewed: | 34 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | | | I see no problem whatsoever with the figures in the middle photo.
|
I imagine the cracks in the feet.
|
I've sold 10s of thousands of minifigures and 1,000s of legs and this is
the first time in my entire lego life I have ever heard or seen the phrase "cracked
feet".
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| | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 11, 2023 15:18 | | Subject: | Re: Questions about condition expectations | | Viewed: | 30 times | | Topic: | Problem Order | |
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| In Problem Order, pitz8008 writes:
| | In Problem Order, yorbrick writes:
| | | | I see no problem whatsoever with the figures in the middle photo.
|
I imagine the cracks in the feet.
|
I've sold 10s of thousands of minifigures and 1,000s of legs and this is
the first time in my entire lego life I have ever heard or seen the phrase "cracked
feet".
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they arent that rare. although they can slip by easily as usually you cant see
it unless there is pressure on them
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| | | | | | | | | | | | | | | | | | | | | Author: | Stuart9 | | Posted: | Feb 11, 2023 15:19 | | Subject: | Re: Questions about condition expectations | | Viewed: | 29 times | | Topic: | Problem Order | |
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| Seriously ?
It’s quite common to find the legs with cracked feet on the reverse at the base.
In Problem Order, pitz8008 writes:
| | In Problem Order, yorbrick writes:
| | | | I see no problem whatsoever with the figures in the middle photo.
|
I imagine the cracks in the feet.
|
I've sold 10s of thousands of minifigures and 1,000s of legs and this is
the first time in my entire lego life I have ever heard or seen the phrase "cracked
feet".
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| | | | | | | | | | | | | | | | | | | | | | | Author: | pitz8008 | | Posted: | Feb 11, 2023 15:22 | | Subject: | Re: Questions about condition expectations | | Viewed: | 33 times | | Topic: | Problem Order | |
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| In Problem Order, Stuart9 writes:
| | Seriously ?
It’s quite common to find the legs with cracked feet on the reverse at the base.
In Problem Order, pitz8008 writes:
| | In Problem Order, yorbrick writes:
| | | | I see no problem whatsoever with the figures in the middle photo.
|
I imagine the cracks in the feet.
|
I've sold 10s of thousands of minifigures and 1,000s of legs and this is
the first time in my entire lego life I have ever heard or seen the phrase "cracked
feet".
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I have never received a single message about cracked feet before or ever heard
of this.
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | Stuart9 | | Posted: | Feb 11, 2023 15:25 | | Subject: | Re: Questions about condition expectations | | Viewed: | 41 times | | Topic: | Problem Order | |
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| Same problem as 4070.
In Problem Order, pitz8008 writes:
| | In Problem Order, Stuart9 writes:
| | Seriously ?
It’s quite common to find the legs with cracked feet on the reverse at the base.
In Problem Order, pitz8008 writes:
| | In Problem Order, yorbrick writes:
| | | | I see no problem whatsoever with the figures in the middle photo.
|
I imagine the cracks in the feet.
|
I've sold 10s of thousands of minifigures and 1,000s of legs and this is
the first time in my entire lego life I have ever heard or seen the phrase "cracked
feet".
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I have never received a single message about cracked feet before or ever heard
of this.
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| | | | | | | | | | | | | | | | | | | | | Author: | pitz8008 | | Posted: | Feb 11, 2023 22:14 | | Subject: | Re: Questions about condition expectations | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, pitz8008 writes:
| | In Problem Order, yorbrick writes:
| | | | I see no problem whatsoever with the figures in the middle photo.
|
I imagine the cracks in the feet.
|
I've sold 10s of thousands of minifigures and 1,000s of legs and this is
the first time in my entire lego life I have ever heard or seen the phrase "cracked
feet".
|
I’m sorry for the cracked and discolored figures. Their condition should have
been noted, I’ll do my best to make sure it doesn’t happen in the future.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | lukereiser | | Posted: | Feb 11, 2023 22:25 | | Subject: | Re: Questions about condition expectations | | Viewed: | 49 times | | Topic: | Problem Order | |
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| Thank you
In Problem Order, pitz8008 writes:
| | In Problem Order, pitz8008 writes:
| | In Problem Order, yorbrick writes:
| | | | I see no problem whatsoever with the figures in the middle photo.
|
I imagine the cracks in the feet.
|
I've sold 10s of thousands of minifigures and 1,000s of legs and this is
the first time in my entire lego life I have ever heard or seen the phrase "cracked
feet".
|
I’m sorry for the cracked and discolored figures. Their condition should have
been noted, I’ll do my best to make sure it doesn’t happen in the future.
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| | | | | | | | | | | | | | | | | Author: | lukereiser | | Posted: | Feb 11, 2023 16:05 | | Subject: | Re: Questions about condition expectations | | Viewed: | 37 times | | Topic: | Problem Order | |
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| Although he left out the multiple emails telling me that this is what "used"
condition should cover, and if I don't want to accept damaged and discolored
figs I should buy new.... this is generally right. He absolutely gaslit me telling
me my expectations were way off base and that "Used" figs should cover
this level of discoloration. But yes altogether that's where we landed after
basically being berated and gaslit he "graciously" offered to accept
a return for the damaged figs lol
I had to email multiple times back and forth JUST for him to cover the obviously
extremely damaged figures, he basically disputed every concern of mine except
maybe the nicked head and wrong fig (I mean i don't think you CAN really
dispute that, if you could he probably would of....)
The fig it's standing next to is another fig I bought used from Bricklink,
along with the hundreds of other figs I've purchased used off Bricklink which
were not severely discolored.
Obviously I will return the figs I promised to return that he has already refunded
me for. The rest of the figs have issues, although not as significant and generally
are just beat up and not salable. I would probably have to give a 50% discount
to sell the remaining figs, as I would NEVER sell figs in this condition without
disclosing it to the buyer.
Pitz - You will need to provide me a shipping label, I'm not paying to ship
these figs back and relying on your professionalism and honesty (as clearly we've
established those are in question)
In Problem Order, pitz8008 writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, lukereiser writes:
| | Honestly I'm sure of how to proceed at this point, after he basically berated
me he eventually offered a $6 refund and when I refused to accept he continued
to tell me that this was what used legos should look like and that my expectations
are unreasonable and crazy.
He eventually refunded for the 5 worst figs (serious foot cracks, severe discoloration,
wrong fig, etc) and wants me to pay for shipping to send them back.
Honestly the rest of the figs are also pretty beat up but are already mixed with
my collection or else I would probably just ask to return them all and have him
provide a shipping label. The other figs have loose arms, discoloration (but
not quite as severe), nicks and bumps, and basically are the most beat up figs
I've received in the hundreds of minifigs I've received.
Also this is the only problem I've ever had with a Bricklink order, or a
Lego order period. I'm not a complainer/problem starter, but this guy has
really got on my nerves
I'm wondering if I should request a refund for half the order cost or something.
Honestly it would be reasonable to pay 50% less for figs this badly beat up.
FOR THOSE WHO WANT TO KNOW THE BRICKLINK SELLER IS "The Pitz Playhouse"
|
|
Alrighty. This should be fun. I originally gave a 6 dollar refund without seeing
any photos. After seeing the photos. I then offered another 6 dollar refund.
I freely admitted that the figure in the first photo was discolored. I don't
feel it is excessively discolored. And it sure makes it look alot more discolored
when standing right next to a brand new figure. I see no problem whatsoever with
the figures in the middle photo. And obviously I apologized for the oversight
with the head and torso in the bottom figure. I obviously missed those dents
otherwise I would have just thrown them in the garbage. After giving the 6 dollar
refund already, I then offered another 15 dollar refund for a total of a 21
dollar refund for the parts that were damaged and I did NOT want them returned.
I also said to the buyer he was more than welcome to return the entire order
and I would refund the entire order. Neither of these options were good enough
for the buyer. The buyer then stated he wanted a 42$ refund for the figures and
he would return them. I said ok and I then refunded the buyer the 42$ last night
before the buyer even shipped the figures back. I then also messaged the buyer
this morning that after I receive the returned figures I would then refund another
4 dollars to cover the cost of shipping. And that is the real story.
| |
starting to sound a bit familiar if my memory serves me correctly
| | In Problem Order, calebfishn writes:
| | My eyes aren't so sharp, but I see cracks and teeth marks, and significant
yellowing.
There is no excuse.
All of these problems are required to be mentioned in the listing comments field.
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| | | | | | | | | | | | | | | | | | | Author: | pitz8008 | | Posted: | Feb 11, 2023 16:29 | | Subject: | Re: Questions about condition expectations | | Viewed: | 45 times | | Topic: | Problem Order | |
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| In Problem Order, lukereiser writes:
| | Although he left out the multiple emails telling me that this is what "used"
condition should cover, and if I don't want to accept damaged and discolored
figs I should buy new.... this is generally right. He absolutely gaslit me telling
me my expectations were way off base and that "Used" figs should cover
this level of discoloration. But yes altogether that's where we landed after
basically being berated and gaslit he "graciously" offered to accept
a return for the damaged figs lol
I had to email multiple times back and forth JUST for him to cover the obviously
extremely damaged figures, he basically disputed every concern of mine except
maybe the nicked head and wrong fig (I mean i don't think you CAN really
dispute that, if you could he probably would of....)
The fig it's standing next to is another fig I bought used from Bricklink,
along with the hundreds of other figs I've purchased used off Bricklink which
were not severely discolored.
Obviously I will return the figs I promised to return that he has already refunded
me for. The rest of the figs have issues, although not as significant and generally
are just beat up and not salable. I would probably have to give a 50% discount
to sell the remaining figs, as I would NEVER sell figs in this condition without
disclosing it to the buyer.
Pitz - You will need to provide me a shipping label, I'm not paying to ship
these figs back and relying on your professionalism and honesty (as clearly we've
established those are in question)
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So many lies and half truths, I'm not continuing with this nonsense whatsoever.
You received the refund that you wanted. I literally agreed with everything you
wanted and said other than the "cracked feet" which I think is absurd
and somehow none of it is good enough. I also sent you 5 dollars to cover postage
since I have no clue how to send a label. I mean, we came to an agreement last
night. Everything that you wanted. I have no idea why you want to continue arguing
and discussing something that was already handled. And under zero circumstances
did I ever "berate" you. You even asked me for my address last night
after I sent you your refund and now that's not good enough either. I'm
100% done with this issue. Please send me the figures that I've already refunded
you for and paid the shipping for.
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In Problem Order, pitz8008 writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, lukereiser writes:
| | Honestly I'm sure of how to proceed at this point, after he basically berated
me he eventually offered a $6 refund and when I refused to accept he continued
to tell me that this was what used legos should look like and that my expectations
are unreasonable and crazy.
He eventually refunded for the 5 worst figs (serious foot cracks, severe discoloration,
wrong fig, etc) and wants me to pay for shipping to send them back.
Honestly the rest of the figs are also pretty beat up but are already mixed with
my collection or else I would probably just ask to return them all and have him
provide a shipping label. The other figs have loose arms, discoloration (but
not quite as severe), nicks and bumps, and basically are the most beat up figs
I've received in the hundreds of minifigs I've received.
Also this is the only problem I've ever had with a Bricklink order, or a
Lego order period. I'm not a complainer/problem starter, but this guy has
really got on my nerves
I'm wondering if I should request a refund for half the order cost or something.
Honestly it would be reasonable to pay 50% less for figs this badly beat up.
FOR THOSE WHO WANT TO KNOW THE BRICKLINK SELLER IS "The Pitz Playhouse"
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Alrighty. This should be fun. I originally gave a 6 dollar refund without seeing
any photos. After seeing the photos. I then offered another 6 dollar refund.
I freely admitted that the figure in the first photo was discolored. I don't
feel it is excessively discolored. And it sure makes it look alot more discolored
when standing right next to a brand new figure. I see no problem whatsoever with
the figures in the middle photo. And obviously I apologized for the oversight
with the head and torso in the bottom figure. I obviously missed those dents
otherwise I would have just thrown them in the garbage. After giving the 6 dollar
refund already, I then offered another 15 dollar refund for a total of a 21
dollar refund for the parts that were damaged and I did NOT want them returned.
I also said to the buyer he was more than welcome to return the entire order
and I would refund the entire order. Neither of these options were good enough
for the buyer. The buyer then stated he wanted a 42$ refund for the figures and
he would return them. I said ok and I then refunded the buyer the 42$ last night
before the buyer even shipped the figures back. I then also messaged the buyer
this morning that after I receive the returned figures I would then refund another
4 dollars to cover the cost of shipping. And that is the real story.
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starting to sound a bit familiar if my memory serves me correctly
| | In Problem Order, calebfishn writes:
| | My eyes aren't so sharp, but I see cracks and teeth marks, and significant
yellowing.
There is no excuse.
All of these problems are required to be mentioned in the listing comments field.
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| | | | | Author: | brac.brick | | Posted: | Feb 11, 2023 07:22 | | Subject: | Re: Questions about condition expectations | | Viewed: | 52 times | | Topic: | Problem Order | |
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| In Problem Order, lukereiser writes:
| | I recently had an issue with a seller (my first ever issue buying on Bricklink).
Immediately upon opening the bag I saw that these figs were incredibly beat up.
Like ever fig had scuffs, many were discolored, so I immediately reported some
of the issues.
His reaction was what I would call unprofessional and let me know that because
they were "Used" that its okay for them to be discolored and even have
cracked feet.
I eventually let him know that there were a handful figs that I just wouldn't
accept (one with severe discoloration, 2 with cracked feet, 1 wrong fig, 1 torso
damage, 1 head damage)
Even with these figs he gave me a hard time and wants me to cover return shipping.
I'm still feeling salty about this transaction as even the other figs (not
these 5) are all very beat up and really can barely be used and very likely not
sold.
I sell a lot on WhatNot and barely any of these would really be considered acceptable
there, so I would be surprised if they would here, especially with no condition
remarks.
Are cracked feet, damage like this and this level of discoloration acceptable
for "Used" figs with no additional comments, sold at average or above
average prices?
Also are sellers expected to wash their figures? A lot of figures were covered
in disgusting yellow grime. I'm unsure how much will come off, hopefully
all of it.
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If you are not happy with your order and you used Paypal for payment, open a
dispute with Paypal. You only have 180 days to put in a claim so make sure time
doesn't run out on you. I would also make sure to look at seller feedback
before you buy next time. It is the seller's responsibility to provide customer
service, which unfortunately not all sellers understand , especially newer ones-
Used does not mean cracked, damaged, missing, wrong, colorless or covered in
grime.
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| | | | | Author: | tonnic | | Posted: | Feb 11, 2023 11:12 | | Subject: | Re: Questions about condition expectations | | Viewed: | 44 times | | Topic: | Problem Order | |
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| In Problem Order, lukereiser writes:
| | I recently had an issue with a seller (my first ever issue buying on Bricklink).
Immediately upon opening the bag I saw that these figs were incredibly beat up.
Like ever fig had scuffs, many were discolored, so I immediately reported some
of the issues.
His reaction was what I would call unprofessional and let me know that because
they were "Used" that its okay for them to be discolored and even have
cracked feet.
I eventually let him know that there were a handful figs that I just wouldn't
accept (one with severe discoloration, 2 with cracked feet, 1 wrong fig, 1 torso
damage, 1 head damage)
Even with these figs he gave me a hard time and wants me to cover return shipping.
I'm still feeling salty about this transaction as even the other figs (not
these 5) are all very beat up and really can barely be used and very likely not
sold.
I sell a lot on WhatNot and barely any of these would really be considered acceptable
there, so I would be surprised if they would here, especially with no condition
remarks.
Are cracked feet, damage like this and this level of discoloration acceptable
for "Used" figs with no additional comments, sold at average or above
average prices?
Also are sellers expected to wash their figures? A lot of figures were covered
in disgusting yellow grime. I'm unsure how much will come off, hopefully
all of it.
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Unacceptable!
Those I would never sell, not as minifigs, not as parts.
Maybe the parts that are good but yours are in very bad shape.
I would want my money back and this would include shippingcosts.
So if the seller is not cooperative I would start a Paypal dispute.
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USA, California
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Canada, Ontario
Netherlands, Gelderland
United Kingdom, England
