Discussion Forum: Thread 314471

 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Dec 18, 2021 02:14
 Subject: Issues with placing orders
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 Topic: Administrative
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Dec 18, 2021 03:54
 Subject: Re: Issues with placing orders
 Viewed: 82 times
 Topic: Administrative
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Rob_and_Shelagh (25328)

Location:  United Kingdom, England
Member Since Contact Type Status
Nov 3, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: YELLOW FARM BRICKS
In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

Hi Tanja,

We had a customer report the issue to us too but we do not use the handling fee
setting at all in any of our shipping methods. We do have a manual invoice option,
we asked our customer to try checking out with this and the order processed without
issue. So it seems the issue is within the instant checkout procedure but not
limited to handling fee.

Hope this helps!
Robert
 Author: firestar246 View Messages Posted By firestar246
 Posted: Dec 18, 2021 06:42
 Subject: Re: Issues with placing orders
 Viewed: 51 times
 Topic: Administrative
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firestar246 (10547)

Location:  USA, Missouri
Member Since Contact Type Status
Jan 12, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tons of Bricks (GDM)
In Administrative, Rob_and_Shelagh writes:
  In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

Hi Tanja,

We had a customer report the issue to us too but we do not use the handling fee
setting at all in any of our shipping methods. We do have a manual invoice option,
we asked our customer to try checking out with this and the order processed without
issue. So it seems the issue is within the instant checkout procedure but not
limited to handling fee.

Hope this helps!
Robert

We have definitely seen a slowdown in orders, but have still had a few come in,
all with Instant checkout. We also have not had anyone complain to us about not
being able to checkout.

To everyone complaining, yes it's rough, but we can't see the whole problem
on our side. Everyday that this isn't getting fixed is causing bricklink
to lose who knows how much $$$ from fees. I'm sure they're just as eager
to fix this and if its going to take until monday, there must be a legitimate
reason.
 Author: StarBrick View Messages Posted By StarBrick
 Posted: Dec 18, 2021 05:18
 Subject: Re: Issues with placing orders -3 days errors?
 Viewed: 64 times
 Topic: Administrative
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StarBrick (6510)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 18, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: StarBrick's BrickShop
In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.


What? MONDAY? That's 3 days for getting this EXPECTED to be fixed!?
2022 almost it says on my calendar.
I don't know what triggered these errors and also have no idea what needs
to be fixed and what effort this will take. But on a global site, this repair
window isn't what we expected....
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Dec 18, 2021 05:29
 Subject: Re: Issues with placing orders
 Viewed: 72 times
 Topic: Administrative
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Brick_Qc (2999)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
  We apologize for the inconvenience.

It's a little more than an unconvenience... Full days without orders ! This
is the livelihood (or an important part) for some of us and during the Holidays
?!

Who had the great idea to update the website without proper testing at this time
of year ?

"Amateurish" comes to mind

Solution on Monday ? Again unacceptable.

A blunder, bad customer service response and even worst solution.

I rarely rant, but this is BAD. Not impressed Bricklink...
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Dec 18, 2021 07:09
 Subject: Re: Issues with placing orders
 Viewed: 51 times
 Topic: Administrative
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peregrinator (509)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Administrative, Brick_Qc writes:
  Who had the great idea to update the website without proper testing at this time
of year ?

"Amateurish" comes to mind

I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.
 Author: Adjour View Messages Posted By Adjour
 Posted: Dec 18, 2021 10:31
 Subject: Re: Issues with placing orders
 Viewed: 40 times
 Topic: Administrative
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Adjour (1992)

Location:  USA, Tennessee
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Administrative, peregrinator writes:
  In Administrative, Brick_Qc writes:
  Who had the great idea to update the website without proper testing at this time
of year ?

"Amateurish" comes to mind

I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.

not to pile on or beat a dead horse here, but my god. THIS THIS THIS.
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Dec 18, 2021 10:38
 Subject: Re: Issues with placing orders
 Viewed: 40 times
 Topic: Administrative
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cosmicray (3320)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Cosmic Toys
In Administrative, Adjour writes:
  In Administrative, peregrinator writes:
  In Administrative, Brick_Qc writes:
  Who had the great idea to update the website without proper testing at this time
of year ?

"Amateurish" comes to mind

I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.

not to pile on or beat a dead horse here, but my god. THIS THIS THIS.

Oh yes. I've been in the software industry (in a former life), I've seen
the damage, and I know what it's like to pull an all nighter to solve something
that had to be solved right now. I don't know what the back story
is with the BL development team, why problems are leaking into production, and
why they don't get resolved promptly. At the end of the day, it may cause
sellers to begin drifting to other platforms. Please don't take this as a
threat, because it's not. It's a statement of fact. Focus on stabilizing
the platform. New features can wait, broken software cannot.

Nita Rae
 Author: Adjour View Messages Posted By Adjour
 Posted: Dec 18, 2021 10:47
 Subject: Re: Issues with placing orders
 Viewed: 41 times
 Topic: Administrative
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Adjour (1992)

Location:  USA, Tennessee
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Administrative, cosmicray writes:
  In Administrative, Adjour writes:
  In Administrative, peregrinator writes:
  In Administrative, Brick_Qc writes:
  Who had the great idea to update the website without proper testing at this time
of year ?

"Amateurish" comes to mind

I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.

not to pile on or beat a dead horse here, but my god. THIS THIS THIS.

Oh yes. I've been in the software industry (in a former life), I've seen
the damage, and I know what it's like to pull an all nighter to solve something
that had to be solved right now. I don't know what the back story
is with the BL development team, why problems are leaking into production, and
why they don't get resolved promptly. At the end of the day, it may cause
sellers to begin drifting to other platforms. Please don't take this as a
threat, because it's not. It's a statement of fact. Focus on stabilizing
the platform. New features can wait, broken software cannot.

Nita Rae

I'm typically amazingly patient with this sort of stuff. I'm sort of
an "it is what it is" sort of person and I'm not in charge here. Just the
timing of this is so mindblowingly....just...wow.
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Dec 18, 2021 14:41
 Subject: Re: Issues with placing orders
 Viewed: 39 times
 Topic: Administrative
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zorbanj (612)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 14, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ZorbaNJ's Bricks
Brace yourself:

[REMINDER] The site will be down during the monthly maintenance scheduled at
12/22 from 01:00 AM to 02:00 AM EST.


In Administrative, Brick_Qc writes:
  
Who had the great idea to update the website without proper testing at this time
of year ?
 Author: popsicle View Messages Posted By popsicle
 Posted: Dec 18, 2021 06:14
 Subject: Re: Issues with placing orders
 Viewed: 67 times
 Topic: Administrative
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popsicle (6251)

Location:  USA, Washington
Member Since Contact Type Status
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Store: ConstrucToys
In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

https://youtu.be/VsIjOKCxRSE?t=10

Monday, Monday
So good to me
Monday mornin', it was all I hoped it would be
Oh Monday mornin', Monday mornin' couldn't guarantee
That Monday evenin' BL would still be here with me

Monday, Monday, can't trust that day
Monday, Monday, sometimes it just turns out that way
Oh Monday mornin' you gave me no warnin' of what was to be


... and you know the rest
 Author: zorbanj View Messages Posted By zorbanj
 Posted: Dec 18, 2021 06:37
 Subject: Re: Issues with placing orders
 Viewed: 51 times
 Topic: Administrative
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zorbanj (612)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 14, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ZorbaNJ's Bricks
Rainy days and Mondays always get me down.

It's just another manic Monday
I wish it was Sunday
'Cause that's my fun day


In Administrative, popsicle writes:
  
Monday, Monday
So good to me
Monday mornin', it was all I hoped it would be
Oh Monday mornin', Monday mornin' couldn't guarantee
That Monday evenin' BL would still be here with me

Monday, Monday, can't trust that day
Monday, Monday, sometimes it just turns out that way
Oh Monday mornin' you gave me no warnin' of what was to be


... and you know the rest
 Author: popsicle View Messages Posted By popsicle
 Posted: Dec 19, 2021 01:38
 Subject: Re: Issues with placing orders
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 Topic: Administrative
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popsicle (6251)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
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Store: ConstrucToys
In Administrative, zorbanj writes:
  Rainy days and Mondays always get me down.

Always liked the Carpenters sound, especially Karen's voice.

  
It's just another manic Monday
I wish it was Sunday
'Cause that's my fun day

Had to look this one up. An eighties song? It's no wonder I didn't recognize
it, the eighties are kind of a cultural blackhole for me. I was overseas most
of 79-91 and not exposed to much music at all, not American or Pop anyway

  

In Administrative, popsicle writes:
  
Monday, Monday
So good to me
Monday mornin', it was all I hoped it would be
Oh Monday mornin', Monday mornin' couldn't guarantee
That Monday evenin' BL would still be here with me

Monday, Monday, can't trust that day
Monday, Monday, sometimes it just turns out that way
Oh Monday mornin' you gave me no warnin' of what was to be


... and you know the rest
 Author: kaat View Messages Posted By kaat
 Posted: Dec 18, 2021 07:04
 Subject: Re: Issues with placing orders
 Viewed: 51 times
 Topic: Administrative
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kaat (6657)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Jul 19, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ilovebricks.nl
In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

Hi Tanja,

As others have said, keeping such an impacting issue alive over one of the busiest
weekends of the year is.. well, frustrating and hard to understand. Especially
because it was reported on Friday well before the US working day started. Both
on the forum and in tickets to the helpdesk. Or should we report it in another
way?

We have several reports of customers that cannot checkout, and we can help them
doing it all manually (spending lots of extra time). And we will manage. But
we also know that, when 5 customers contact you, at least 20 others just walked
away. You can see it also in messages that others post. We have way less orders
that one would normally have. People cannot buy their Lego parts.

The workaround you proposed doesn't work for me. The weight band seems broken,
because it will always present the first weigh band, no matter what weight the
order is. Even with the handling fee removed. Then, still, customers get the
System Problem.

Also, I wonder how many IC enabled stores can work with just 2 shipping methods.
We cannot, especially not when weight band is not working.

On behalf of all impacted sellers, I ask you to step up the importance of this
issue. It should be P1.

Thank you.
 Author: pineBRICKS View Messages Posted By pineBRICKS
 Posted: Dec 18, 2021 07:40
 Subject: Re: Issues with placing orders
 Viewed: 45 times
 Topic: Administrative
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pineBRICKS (1776)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
Oct 24, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: pineBRICKS 🌲
I fully agree with kaat, store owners are losing orders.
More importantly (some) customers will lose their trust in BrickLink. I also
think as kaat mentions most customers will not even bother contacting if something
is broken, they will just buy their bricks some where else.

Changes in source should be done on for example on Wednesday early morning, with
a rollback plan at hand. Also better testing is needed, its not the first time
we have issues. Maybe inform us before hand before doing changes, some of us
might gladly help testing in production. Or even make part of the code open source
on GitHub or something.
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Dec 18, 2021 08:33
 Subject: Re: Issues with placing orders
 Viewed: 49 times
 Topic: Administrative
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Brick_Qc (2999)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
My brother-in-law is a high level IT guy for a major bank, millions of members.
He is WELL paid for his job.

Last week, they discovered a potential flaw in a software that could had been
exploited by hackers. They woke him up at midnight, he and his team worked non
stop for 14 hours until they were satisfied the problem was resolved.

That's how it done...
 Author: Amazingly View Messages Posted By Amazingly
 Posted: Dec 18, 2021 09:01
 Subject: Re: Issues with placing orders
 Viewed: 57 times
 Topic: Administrative
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Amazingly (2988)

Location:  USA, Florida
Member Since Contact Type Status
Apr 10, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Amazingly Amazing
So we need to make a manual way to checkout and it will work for now? I think
I made that option but I have no way to look. It says I can't buy from myself.
I have had a couple of orders but also a couple of people who told me it will
not let them order. The one guy who can't buy is the one that is forced to
do the manual invoice so it seems like its backwards for me.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Dec 18, 2021 10:46
 Subject: Re: Issues with placing orders
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yorbrick (1039)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
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Store: Yorbricks
In Administrative, Amazingly writes:
  So we need to make a manual way to checkout and it will work for now?

It is the new un-instant non-checkout feature.
 Author: Amazingly View Messages Posted By Amazingly
 Posted: Dec 18, 2021 11:38
 Subject: Re: Issues with placing orders
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Amazingly (2988)

Location:  USA, Florida
Member Since Contact Type Status
Apr 10, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Amazingly Amazing
In Administrative, yorbrick writes:
  In Administrative, Amazingly writes:
  So we need to make a manual way to checkout and it will work for now?

It is the new un-instant non-checkout feature.

HAHAHAHA right, I don't know what it is because I asked yesterday and a couple
people placed orders but I still have people who can't order. Its like flipping
a coin
 Author: Llewyn View Messages Posted By Llewyn
 Posted: Dec 18, 2021 11:08
 Subject: Re: Issues with placing orders
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Llewyn (156)

Location:  United Kingdom, England
Member Since Contact Type Status
Jan 14, 2018 Contact Member Seller
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Store: Sherburn Sets
In Administrative, Brick_Qc writes:
  My brother-in-law is a high level IT guy for a major bank, millions of members.
He is WELL paid for his job.

Last week, they discovered a potential flaw in a software that could had been
exploited by hackers. They woke him up at midnight, he and his team worked non
stop for 14 hours until they were satisfied the problem was resolved.

That's how it done...

Bricklink is not a major bank.

I'm also a "high level IT guy" - infrastructure architecture consultant in
my case, with banks, government agencies, NHS trusts, TV stations etc among my
client base. If there's one thing my 25 years in the industry have taught
me - well, one I learned well in the first 25 months to be honest - it's
that if you have no first-hand knowledge of a problem then all your opinions
on how, and how quickly, something should be implemented are utterly worthless.
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Dec 18, 2021 11:26
 Subject: Re: Issues with placing orders
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Brick_Qc (2999)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
  Bricklink is not a major bank.

You're right...it's worse, it's LEGO !

Not sure this would happen on Lego.com

Feeling we're the poor poor child with very few resources here...
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Dec 18, 2021 11:43
 Subject: Re: Issues with placing orders
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yorbrick (1039)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Administrative, Brick_Qc writes:
  
  Bricklink is not a major bank.

You're right...it's worse, it's LEGO !

Not sure this would happen on Lego.com



I don't think that is true, but not in a good way. LEGO's website frequently
fails when new sets are released or VIP promos go live. They sell stock they
cannot fulfill, suggesting a time delay between actual and website inventory.
 Author: Llewyn View Messages Posted By Llewyn
 Posted: Dec 18, 2021 11:49
 Subject: Re: Issues with placing orders
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Llewyn (156)

Location:  United Kingdom, England
Member Since Contact Type Status
Jan 14, 2018 Contact Member Seller
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Store: Sherburn Sets
In Administrative, yorbrick writes:
  I don't think that is true, but not in a good way. LEGO's website frequently
fails when new sets are released or VIP promos go live. They sell stock they
cannot fulfill, suggesting a time delay between actual and website inventory.

Yes, Lego's customer facing IT is a whole heap of interesting. I wouldn't
like to speculate on what's going wrong though, not least because they ain't
paying me
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Dec 18, 2021 12:05
 Subject: Re: Issues with placing orders
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SylvainLS (38)

Location:  France, Nouvelle-Aquitaine
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Apr 25, 2014 Contact Member Seller
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Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Administrative, Llewyn writes:
  In Administrative, yorbrick writes:
  I don't think that is true, but not in a good way. LEGO's website frequently
fails when new sets are released or VIP promos go live. They sell stock they
cannot fulfill, suggesting a time delay between actual and website inventory.

Nah, you’re surely mistaken: it can’t happen because TLG is using SAP.


  Yes, Lego's customer facing IT is a whole heap of interesting. I wouldn't
like to speculate on what's going wrong though,

Oops, I think I answered that above.


  not least because they ain't paying me

We’re paying them
 Author: Llewyn View Messages Posted By Llewyn
 Posted: Dec 18, 2021 12:26
 Subject: Re: Issues with placing orders
 Viewed: 38 times
 Topic: Administrative
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Llewyn (156)

Location:  United Kingdom, England
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Store: Sherburn Sets
In Administrative, SylvainLS writes:
  Oops, I think I answered that above.

Well, it isn't necessarily a guaranteed way to screw things up beyond all
recognition. It usually requires a lot of very expensive SAP consultancy to do
that properly. I sometimes feel like I fell into the wrong areas in IT; my customers
generally expect my projects to work.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Dec 18, 2021 11:36
 Subject: Re: Issues with placing orders
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 Topic: Administrative
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TheBrickGuys (12095)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
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Store: TheBrickGuys
In Administrative, Llewyn writes:
  In Administrative, Brick_Qc writes:
  My brother-in-law is a high level IT guy for a major bank, millions of members.
He is WELL paid for his job.

Last week, they discovered a potential flaw in a software that could had been
exploited by hackers. They woke him up at midnight, he and his team worked non
stop for 14 hours until they were satisfied the problem was resolved.

That's how it done...

Bricklink is not a major bank.

I'm also a "high level IT guy" - infrastructure architecture consultant in
my case, with banks, government agencies, NHS trusts, TV stations etc among my
client base. If there's one thing my 25 years in the industry have taught
me - well, one I learned well in the first 25 months to be honest - it's
that if you have no first-hand knowledge of a problem then all your opinions
on how, and how quickly, something should be implemented are utterly worthless.

+1

To often we are quick to judge others without knowing the facts.
 Author: Poncke View Messages Posted By Poncke
 Posted: Dec 19, 2021 09:40
 Subject: Re: Issues with placing orders
 Viewed: 50 times
 Topic: Administrative
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Poncke (30)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Hobby Brix
In Administrative, Llewyn writes:
  In Administrative, Brick_Qc writes:
  My brother-in-law is a high level IT guy for a major bank, millions of members.
He is WELL paid for his job.

Last week, they discovered a potential flaw in a software that could had been
exploited by hackers. They woke him up at midnight, he and his team worked non
stop for 14 hours until they were satisfied the problem was resolved.

That's how it done...

Bricklink is not a major bank.

I'm also a "high level IT guy" - infrastructure architecture consultant in
my case, with banks, government agencies, NHS trusts, TV stations etc among my
client base. If there's one thing my 25 years in the industry have taught
me - well, one I learned well in the first 25 months to be honest - it's
that if you have no first-hand knowledge of a problem then all your opinions
on how, and how quickly, something should be implemented are utterly worthless.

I also work in IT and I can tell you that if an error creeps into a production
environment, you roll back to the previous working situation. That is part of
basic change management. However, if you cannot roll back, then you have to find
a workaround, and often if a workaround is found, severity will be drowngraded
from P1 to P2. From this case it seems though that the workaround doesn't
work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.
But if we are talking 3 days or more to maybe have a fix, people have the right
to complain. A core functionality impacting sales is broken. All hands on deck
around the clock until it is fixed.
 Author: Llewyn View Messages Posted By Llewyn
 Posted: Dec 19, 2021 12:01
 Subject: Re: Issues with placing orders
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Llewyn (156)

Location:  United Kingdom, England
Member Since Contact Type Status
Jan 14, 2018 Contact Member Seller
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Store: Sherburn Sets
In Administrative, Poncke writes:
From this case it seems though that the workaround doesn't
  work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.

SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.

  But if we are talking 3 days or more to maybe have a fix, people have the right
to complain. A core functionality impacting sales is broken.

I didn't at any point say anyone had no right to complain. I said that the
opinions of people who have no first-hand knowledge (ie you, me and every other
regular user) on how something should be fixed are completely worthless. I do
think that criticisms around how this happened at this particular time are valid
though.

   All hands on deck around the clock until it is fixed.

Until your technical team are sufficiently tired that they're making things
worse. If you're running projects with that level of criticality you have
to budget for rotation of teams in emergencies, and have good (ie tested) emergency
handover protocols.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Dec 19, 2021 12:15
 Subject: Re: Issues with placing orders
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peregrinator (509)

Location:  USA, New Jersey
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Jan 21, 2003 Contact Member Seller
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Store: Faber Family Bricks
In Administrative, Llewyn writes:
  SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.

I do
think that criticisms around how this happened at this particular time are valid
though.

Agreed on both points.
 Author: Llewyn View Messages Posted By Llewyn
 Posted: Dec 19, 2021 12:19
 Subject: Re: Issues with placing orders
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Llewyn (156)

Location:  United Kingdom, England
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Jan 14, 2018 Contact Member Seller
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Store: Sherburn Sets
In Administrative, peregrinator writes:
  In Administrative, Llewyn writes:
  SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.

I do
think that criticisms around how this happened at this particular time are valid
though.

Agreed on both points.

Admittedly the second point does seem to make the worst haiku attempt ever
 Author: Poncke View Messages Posted By Poncke
 Posted: Dec 19, 2021 14:08
 Subject: Re: Issues with placing orders
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Poncke (30)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
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Store: Hobby Brix
In Administrative, Llewyn writes:
  In Administrative, Poncke writes:
From this case it seems though that the workaround doesn't
  work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.

SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.

No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.
 Author: Llewyn View Messages Posted By Llewyn
 Posted: Dec 19, 2021 17:04
 Subject: Re: Issues with placing orders
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Llewyn (156)

Location:  United Kingdom, England
Member Since Contact Type Status
Jan 14, 2018 Contact Member Seller
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Store: Sherburn Sets
In Administrative, Poncke writes:
  In Administrative, Llewyn writes:
  In Administrative, Poncke writes:
No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.

It's still the same principle. The point you're repeatedly missing is
that an SLA makes no difference to whether a technical solution is available
at the point of its expiry. They don't magically fix your problems, people
still need to be able to find a solution within that timeframe. Sometimes that
is simply not possible.
 Author: Poncke View Messages Posted By Poncke
 Posted: Dec 19, 2021 18:26
 Subject: Re: Issues with placing orders
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Poncke (30)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
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Store: Hobby Brix
In Administrative, Llewyn writes:
  In Administrative, Poncke writes:
  In Administrative, Llewyn writes:
  In Administrative, Poncke writes:
No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.

It's still the same principle. The point you're repeatedly missing is
that an SLA makes no difference to whether a technical solution is available
at the point of its expiry. They don't magically fix your problems, people
still need to be able to find a solution within that timeframe. Sometimes that
is simply not possible.

Yes I very well understand that but you are now arguing completely out of context
from my original post
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Dec 18, 2021 08:26
 Subject: Re: Issues with placing orders
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Brick_Qc (2999)

Location:  Canada, Quebec
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Store: Brick_Qc
In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

And what about the thousands of sellers that don't read the forum ? Wouldn't
it be a good idea to contact them with a simple email, to let them know what's
happening ?
 Author: Amazingly View Messages Posted By Amazingly
 Posted: Dec 18, 2021 08:46
 Subject: Re: Issues with placing orders
 Viewed: 48 times
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Amazingly (2988)

Location:  USA, Florida
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Apr 10, 2021 Contact Member Seller
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Store: Amazingly Amazing
In Administrative, Brick_Qc writes:
  In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

And what about the thousands of sellers that don't read the forum ? Wouldn't
it be a good idea to contact them with a simple email, to let them know what's
happening ?


Monday? So that means nothing is being done to fix it until Monday. The last
weekend before Christmas too
 Author: Poncke View Messages Posted By Poncke
 Posted: Dec 19, 2021 09:42
 Subject: Re: Issues with placing orders
 Viewed: 42 times
 Topic: Administrative
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Poncke (30)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Hobby Brix
In Administrative, Brick_Qc writes:
  In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

And what about the thousands of sellers that don't read the forum ? Wouldn't
it be a good idea to contact them with a simple email, to let them know what's
happening ?

This, you cannot rely on communication on a forum only. I was not aware of this
issue until I came here. Totally unacceptable to not communicate to all stores
that a core functionality impacting sales has degraded.
 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Dec 18, 2021 10:04
 Subject: Re: Issues with placing orders
 Viewed: 112 times
 Topic: Administrative
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!


In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.
 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Dec 18, 2021 13:02
 Subject: Re: Issues with placing orders
 Viewed: 139 times
 Topic: Administrative
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear all,

The issue has been fixed.




In Administrative, CE_Tanja writes:
  Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!


In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Dec 18, 2021 13:22
 Subject: Re: Issues with placing orders
 Viewed: 58 times
 Topic: Administrative
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Brick_Qc (2999)

Location:  Canada, Quebec
Member Since Contact Type Status
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Store: Brick_Qc
In Administrative, CE_Tanja writes:
  Dear all,

The issue has been fixed.




In Administrative, CE_Tanja writes:
  Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!


In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

Works

I got my first IC order in two days.

Thanks...
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 18, 2021 14:12
 Subject: Re: Issues with placing orders
 Viewed: 54 times
 Topic: Administrative
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1001bricks (48868)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Administrative, CE_Tanja writes:
  Dear all,

The issue has been fixed.

After a quick test, it seems to work again.

Nice move, thank you Tanja!

Sylvain
 Author: kaat View Messages Posted By kaat
 Posted: Dec 18, 2021 14:22
 Subject: Re: Issues with placing orders
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kaat (6657)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Jul 19, 2016 Contact Member Seller
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Store: ilovebricks.nl
In Administrative, CE_Tanja writes:
  Dear all,

The issue has been fixed.

Thank you all for going the extra mile! Works great again
 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Dec 18, 2021 14:39
 Subject: Re: Issues with placing orders
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
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BrickLink Administrator
Thank you for letting ud know that things are working!

In Administrative, CE_Tanja writes:
  Dear all,

The issue has been fixed.




In Administrative, CE_Tanja writes:
  Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!


In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 18, 2021 15:26
 Subject: (Cancelled)
 Viewed: 39 times
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1001bricks (48868)

Location:  France, Provence-Alpes-Côte d'Azur
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Sep 6, 2005 Contact Member Seller
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Store: 1001bricks
(Cancelled)
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 18, 2021 15:27
 Subject: (Cancelled)
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1001bricks (48868)

Location:  France, Provence-Alpes-Côte d'Azur
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Store: 1001bricks
(Cancelled)
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Dec 18, 2021 15:27
 Subject: Re: Issues with placing orders
 Viewed: 59 times
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1001bricks (48868)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Administrative, CE_Tanja writes:
  Thank you for letting ud know that things are working!

We've in France invented a portmanteau word that could... sometimes qualify
BrickLink!

It's "attachiant".
It's built on "attached" (as we really are) and "chiant" (tiresome).
And "attachiant" sounds almost like "attachant" (endearing).

In short, love and hate in the same word - but always appealing


Thanks for fixing those bugs.
Bugs which didn't exist a few days ago
Of course, hence the above word.

Season's Greetings.

Sylvain
 Author: jbricks View Messages Posted By jbricks
 Posted: Dec 18, 2021 15:34
 Subject: Re: Issues with placing orders
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jbricks (16270)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Mar 5, 2009 Contact Member Seller
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Store: jbricks
Thank you, Tanja,

Not just for it being fixed, but especially for communicating about this issue.

It is much apreciated.


In Administrative, CE_Tanja writes:
  Dear all,

The issue has been fixed.




In Administrative, CE_Tanja writes:
  Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!


In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.
 Author: Teup View Messages Posted By Teup
 Posted: Dec 18, 2021 18:09
 Subject: Re: Issues with placing orders
 Viewed: 59 times
 Topic: Administrative
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Teup (5811)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BLOKJESKONING
Thank you Tanja! Very pleased with the communication and quick solution after
the initial silence. My buyer's order just came in successfully

In Administrative, CE_Tanja writes:
  Dear all,

The issue has been fixed.




In Administrative, CE_Tanja writes:
  Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!


In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.
 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Dec 18, 2021 19:10
 Subject: Re: Issues with placing orders
 Viewed: 89 times
 Topic: Administrative
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
I am happy to hear that, thank you for letting us know

In Administrative, Teup writes:
  Thank you Tanja! Very pleased with the communication and quick solution after
the initial silence. My buyer's order just came in successfully

In Administrative, CE_Tanja writes:
  Dear all,

The issue has been fixed.




In Administrative, CE_Tanja writes:
  Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!


In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.
 Author: StarBrick View Messages Posted By StarBrick
 Posted: Dec 19, 2021 03:23
 Subject: Re: Issues with placing orders
 Viewed: 37 times
 Topic: Administrative
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StarBrick (6510)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 18, 2008 Contact Member Seller
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Store: StarBrick's BrickShop
In Administrative, CE_Tanja writes:
  Dear all,

The issue has been fixed.





Thanks for that, blood pressure normal again.....
 Author: pineBRICKS View Messages Posted By pineBRICKS
 Posted: Dec 19, 2021 03:46
 Subject: Re: Issues with placing orders
 Viewed: 58 times
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pineBRICKS (1776)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
Oct 24, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: pineBRICKS 🌲
Thanks Tanja and all others for getting this fixed quick!

I have no doubt the BL admins work really hard and with dedication. However it
seems they have way too much work on their hands. I just hope TLG understands
the importance of BL and gives you the (financial) recourses you need.
 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Dec 21, 2021 13:22
 Subject: Re: Issues with placing orders
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Thank you pineBRICKS, we appreciate the acknowledgement!

In Administrative, pineBRICKS writes:
  Thanks Tanja and all others for getting this fixed quick!

I have no doubt the BL admins work really hard and with dedication. However it
seems they have way too much work on their hands. I just hope TLG understands
the importance of BL and gives you the (financial) recourses you need.
 Author: Stellar View Messages Posted By Stellar
 Posted: Dec 19, 2021 05:46
 Subject: Re: Issues with placing orders
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Stellar (2808)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
BrickLink Discussions Moderator (?)
In Administrative, CE_Tanja writes:
  Dear all,

The issue has been fixed.

Thanks for the acknowledgement and updates about the issue, really appreciated,
and for the quick fix too!

PD: Breaking things on Friday happened a few times in the lasts years, study
moving the implementation of things to a less busy day as it affects weekends
too.
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Dec 19, 2021 09:27
 Subject: Re: Issues with placing orders
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cosmicray (3320)

Location:  USA, Florida
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Oct 1, 2000 Contact Member Seller
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View Collage Pic
Store: Cosmic Toys
In Administrative, Stellar writes:
  In Administrative, CE_Tanja writes:
  Dear all,

The issue has been fixed.

Thanks for the acknowledgement and updates about the issue, really appreciated,
and for the quick fix too!

PD: Breaking things on Friday happened a few times in the lasts years, study
moving the implementation of things to a less busy day as it affects weekends
too.

Also study not changing things during the last six weeks before Christmas. This
is the time when most sellers make their good turnover. A system problem like
this hurts many times over during the holiday selling period.

Nita Rae
 Author: popsicle View Messages Posted By popsicle
 Posted: Dec 18, 2021 14:13
 Subject: Re: Issues with placing orders
 Viewed: 83 times
 Topic: Administrative
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popsicle (6251)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ConstrucToys
In Administrative, CE_Tanja writes:
  Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!

Well done… in both preserving what is arguably your vendors' most valuable
selling hours/days of the year, and reinforcing the idea that our community’s
voice is indeed heard. The latter being far more consequential, imho:
https://www.bricklink.com/message.asp?ID=1317361

  

In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.
 Author: Poncke View Messages Posted By Poncke
 Posted: Dec 19, 2021 09:47
 Subject: Re: Issues with placing orders
 Viewed: 57 times
 Topic: Administrative
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Poncke (30)

Location:  Ireland, Meath
Member Since Contact Type Status
Oct 30, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Hobby Brix
In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

Can you next time please communicate this directly via email to your members?
Posting only on a forum is not good enough. Thanks.
 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Dec 21, 2021 13:27
 Subject: Re: Issues with placing orders
 Viewed: 92 times
 Topic: Administrative
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Completely agree, we will make sure that this can be enabled in the future.

In Administrative, Poncke writes:
  In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

Can you next time please communicate this directly via email to your members?
Posting only on a forum is not good enough. Thanks.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Dec 21, 2021 14:09
 Subject: Re: Issues with placing orders
 Viewed: 66 times
 Topic: Administrative
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peregrinator (509)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Administrative, CE_Tanja writes:
  Completely agree, we will make sure that this can be enabled in the future.

I know a bit about email so I would just advise caution in this area - the more
emails of this sort you send, the greater the likelihood of their getting flagged
as spam, and the greater the chance that you could become blacklisted (which
you definitely do not want, getting removed from a blacklist can be difficult).
You may want to look into the possibility of sending emails like this through
a third-party service specializing in mass emails/subscriptions.
 Author: KoUraky View Messages Posted By KoUraky
 Posted: Jan 2, 2022 02:48
 Subject: Re: Issues with placing orders
 Viewed: 31 times
 Topic: Administrative
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KoUraky (1170)

Location:  Italy, Toscana
Member Since Contact Type Status
Jul 21, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Simon and Jack brick shop!
In Administrative, CE_Tanja writes:
  Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

I solved it by inserting instant invoice, but I do not know the ideal
solution because I cannot automatically insert the fixed costs of paypay, which,
the latter, should be solved.
However, when will the problem that still arises be solved?
Thank you.
Gianni.