|  | | | | |
| | | | | Author: | Rob_and_Shelagh  | | Posted: | Dec 18, 2021 03:54 | | Subject: | Re: Issues with placing orders | | Viewed: | 88 times | | Topic: | Administrative | |
|
| In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
Hi Tanja,
We had a customer report the issue to us too but we do not use the handling fee
setting at all in any of our shipping methods. We do have a manual invoice option,
we asked our customer to try checking out with this and the order processed without
issue. So it seems the issue is within the instant checkout procedure but not
limited to handling fee.
Hope this helps!
Robert
|
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| | | | | | | Author: | tons_of_bricks | | Posted: | Dec 18, 2021 06:42 | | Subject: | Re: Issues with placing orders | | Viewed: | 56 times | | Topic: | Administrative | |
|
| In Administrative, Rob_and_Shelagh writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
Hi Tanja,
We had a customer report the issue to us too but we do not use the handling fee
setting at all in any of our shipping methods. We do have a manual invoice option,
we asked our customer to try checking out with this and the order processed without
issue. So it seems the issue is within the instant checkout procedure but not
limited to handling fee.
Hope this helps!
Robert
|
We have definitely seen a slowdown in orders, but have still had a few come in,
all with Instant checkout. We also have not had anyone complain to us about not
being able to checkout.
To everyone complaining, yes it's rough, but we can't see the whole problem
on our side. Everyday that this isn't getting fixed is causing bricklink
to lose who knows how much $$$ from fees. I'm sure they're just as eager
to fix this and if its going to take until monday, there must be a legitimate
reason.
|
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| | | | | Author: | StarBrick | | Posted: | Dec 18, 2021 05:18 | | Subject: | Re: Issues with placing orders -3 days errors? | | Viewed: | 65 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
|
What? MONDAY? That's 3 days for getting this EXPECTED to be fixed!?
2022 almost it says on my calendar.
I don't know what triggered these errors and also have no idea what needs
to be fixed and what effort this will take. But on a global site, this repair
window isn't what we expected....
|
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| | | | | Author: | Brick_Qc | | Posted: | Dec 18, 2021 05:29 | | Subject: | Re: Issues with placing orders | | Viewed: | 75 times | | Topic: | Administrative | |
|
| | | We apologize for the inconvenience.
|
It's a little more than an unconvenience... Full days without orders ! This
is the livelihood (or an important part) for some of us and during the Holidays
?!
Who had the great idea to update the website without proper testing at this time
of year ?
"Amateurish" comes to mind
Solution on Monday ? Again unacceptable.
A blunder, bad customer service response and even worst solution.
I rarely rant, but this is BAD. Not impressed Bricklink...
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| | | | | | | Author: | peregrinator | | Posted: | Dec 18, 2021 07:09 | | Subject: | Re: Issues with placing orders | | Viewed: | 54 times | | Topic: | Administrative | |
|
| In Administrative, Brick_Qc writes:
| | Who had the great idea to update the website without proper testing at this time
of year ?
"Amateurish" comes to mind
|
I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.
|
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| | | | | | | | | Author: | Adjour | | Posted: | Dec 18, 2021 10:31 | | Subject: | Re: Issues with placing orders | | Viewed: | 41 times | | Topic: | Administrative | |
|
| In Administrative, peregrinator writes:
| | In Administrative, Brick_Qc writes:
| | Who had the great idea to update the website without proper testing at this time
of year ?
"Amateurish" comes to mind
|
I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.
|
not to pile on or beat a dead horse here, but my god. THIS THIS THIS.
|
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| | | | | | | | | | | Author: | cosmicray | | Posted: | Dec 18, 2021 10:38 | | Subject: | Re: Issues with placing orders | | Viewed: | 44 times | | Topic: | Administrative | |
|
| In Administrative, Adjour writes:
| | In Administrative, peregrinator writes:
| | In Administrative, Brick_Qc writes:
| | Who had the great idea to update the website without proper testing at this time
of year ?
"Amateurish" comes to mind
|
I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.
|
not to pile on or beat a dead horse here, but my god. THIS THIS THIS.
|
Oh yes. I've been in the software industry (in a former life), I've seen
the damage, and I know what it's like to pull an all nighter to solve something
that had to be solved right now. I don't know what the back story
is with the BL development team, why problems are leaking into production, and
why they don't get resolved promptly. At the end of the day, it may cause
sellers to begin drifting to other platforms. Please don't take this as a
threat, because it's not. It's a statement of fact. Focus on stabilizing
the platform. New features can wait, broken software cannot.
Nita Rae
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| | | | | | | | | | | | | Author: | Adjour | | Posted: | Dec 18, 2021 10:47 | | Subject: | Re: Issues with placing orders | | Viewed: | 44 times | | Topic: | Administrative | |
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| In Administrative, cosmicray writes:
| | In Administrative, Adjour writes:
| | In Administrative, peregrinator writes:
| | In Administrative, Brick_Qc writes:
| | Who had the great idea to update the website without proper testing at this time
of year ?
"Amateurish" comes to mind
|
I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.
|
not to pile on or beat a dead horse here, but my god. THIS THIS THIS.
|
Oh yes. I've been in the software industry (in a former life), I've seen
the damage, and I know what it's like to pull an all nighter to solve something
that had to be solved right now. I don't know what the back story
is with the BL development team, why problems are leaking into production, and
why they don't get resolved promptly. At the end of the day, it may cause
sellers to begin drifting to other platforms. Please don't take this as a
threat, because it's not. It's a statement of fact. Focus on stabilizing
the platform. New features can wait, broken software cannot.
Nita Rae
|
I'm typically amazingly patient with this sort of stuff. I'm sort of
an "it is what it is" sort of person and I'm not in charge here. Just the
timing of this is so mindblowingly....just...wow.
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| | | | | | | Author: | zorbanj | | Posted: | Dec 18, 2021 14:41 | | Subject: | Re: Issues with placing orders | | Viewed: | 40 times | | Topic: | Administrative | |
|
| Brace yourself:
[REMINDER] The site will be down during the monthly maintenance scheduled at
12/22 from 01:00 AM to 02:00 AM EST.
In Administrative, Brick_Qc writes:
| |
Who had the great idea to update the website without proper testing at this time
of year ?
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| | | | | Author: | popsicle | | Posted: | Dec 18, 2021 06:14 | | Subject: | Re: Issues with placing orders | | Viewed: | 72 times | | Topic: | Administrative | |
|
| In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
|
https://youtu.be/VsIjOKCxRSE?t=10
Monday, Monday
So good to me
Monday mornin', it was all I hoped it would be
Oh Monday mornin', Monday mornin' couldn't guarantee
That Monday evenin' BL would still be here with me
Monday, Monday, can't trust that day
Monday, Monday, sometimes it just turns out that way
Oh Monday mornin' you gave me no warnin' of what was to be 
... and you know the rest 
|
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| | | | | | | Author: | zorbanj | | Posted: | Dec 18, 2021 06:37 | | Subject: | Re: Issues with placing orders | | Viewed: | 58 times | | Topic: | Administrative | |
|
| Rainy days and Mondays always get me down.
It's just another manic Monday
I wish it was Sunday
'Cause that's my fun day
In Administrative, popsicle writes:
| |
Monday, Monday
So good to me
Monday mornin', it was all I hoped it would be
Oh Monday mornin', Monday mornin' couldn't guarantee
That Monday evenin' BL would still be here with me
Monday, Monday, can't trust that day
Monday, Monday, sometimes it just turns out that way
Oh Monday mornin' you gave me no warnin' of what was to be
... and you know the rest
|
|
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| | | | | | | | | Author: | popsicle | | Posted: | Dec 19, 2021 01:38 | | Subject: | Re: Issues with placing orders | | Viewed: | 68 times | | Topic: | Administrative | |
|
| In Administrative, zorbanj writes:
| | Rainy days and Mondays always get me down.
|
Always liked the Carpenters sound, especially Karen's voice.
| |
It's just another manic Monday
I wish it was Sunday
'Cause that's my fun day
|
Had to look this one up. An eighties song? It's no wonder I didn't recognize
it, the eighties are kind of a cultural blackhole for me. I was overseas most
of 79-91 and not exposed to much music at all, not American or Pop anyway
| |
In Administrative, popsicle writes:
| |
Monday, Monday
So good to me
Monday mornin', it was all I hoped it would be
Oh Monday mornin', Monday mornin' couldn't guarantee
That Monday evenin' BL would still be here with me
Monday, Monday, can't trust that day
Monday, Monday, sometimes it just turns out that way
Oh Monday mornin' you gave me no warnin' of what was to be
... and you know the rest
|
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| | | | | Author: | kaat | | Posted: | Dec 18, 2021 07:04 | | Subject: | Re: Issues with placing orders | | Viewed: | 58 times | | Topic: | Administrative | |
|
| In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
Hi Tanja,
As others have said, keeping such an impacting issue alive over one of the busiest
weekends of the year is.. well, frustrating and hard to understand. Especially
because it was reported on Friday well before the US working day started. Both
on the forum and in tickets to the helpdesk. Or should we report it in another
way?
We have several reports of customers that cannot checkout, and we can help them
doing it all manually (spending lots of extra time). And we will manage. But
we also know that, when 5 customers contact you, at least 20 others just walked
away. You can see it also in messages that others post. We have way less orders
that one would normally have. People cannot buy their Lego parts.
The workaround you proposed doesn't work for me. The weight band seems broken,
because it will always present the first weigh band, no matter what weight the
order is. Even with the handling fee removed. Then, still, customers get the
System Problem.
Also, I wonder how many IC enabled stores can work with just 2 shipping methods.
We cannot, especially not when weight band is not working.
On behalf of all impacted sellers, I ask you to step up the importance of this
issue. It should be P1.
Thank you.
|
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| | | | | | | Author: | pineBRICKS | | Posted: | Dec 18, 2021 07:40 | | Subject: | Re: Issues with placing orders | | Viewed: | 46 times | | Topic: | Administrative | |
|
| I fully agree with kaat, store owners are losing orders.
More importantly (some) customers will lose their trust in BrickLink. I also
think as kaat mentions most customers will not even bother contacting if something
is broken, they will just buy their bricks some where else.
Changes in source should be done on for example on Wednesday early morning, with
a rollback plan at hand. Also better testing is needed, its not the first time
we have issues. Maybe inform us before hand before doing changes, some of us
might gladly help testing in production. Or even make part of the code open source
on GitHub or something.
|
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| | | | | | | Author: | Brick_Qc | | Posted: | Dec 18, 2021 08:33 | | Subject: | Re: Issues with placing orders | | Viewed: | 53 times | | Topic: | Administrative | |
|
| My brother-in-law is a high level IT guy for a major bank, millions of members.
He is WELL paid for his job.
Last week, they discovered a potential flaw in a software that could had been
exploited by hackers. They woke him up at midnight, he and his team worked non
stop for 14 hours until they were satisfied the problem was resolved.
That's how it done...
|
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| | | | | | | | | Author: | Amazingly | | Posted: | Dec 18, 2021 09:01 | | Subject: | Re: Issues with placing orders | | Viewed: | 58 times | | Topic: | Administrative | |
|
| So we need to make a manual way to checkout and it will work for now? I think
I made that option but I have no way to look. It says I can't buy from myself.
I have had a couple of orders but also a couple of people who told me it will
not let them order. The one guy who can't buy is the one that is forced to
do the manual invoice so it seems like its backwards for me.
|
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Dec 18, 2021 10:46 | | Subject: | Re: Issues with placing orders | | Viewed: | 35 times | | Topic: | Administrative | |
|
| In Administrative, Amazingly writes:
| | So we need to make a manual way to checkout and it will work for now?
|
It is the new un-instant non-checkout feature.
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| | | | | | | | | | | | | Author: | Amazingly | | Posted: | Dec 18, 2021 11:38 | | Subject: | Re: Issues with placing orders | | Viewed: | 40 times | | Topic: | Administrative | |
|
| In Administrative, yorbrick writes:
| | In Administrative, Amazingly writes:
| | So we need to make a manual way to checkout and it will work for now?
|
It is the new un-instant non-checkout feature.
|
HAHAHAHA right, I don't know what it is because I asked yesterday and a couple
people placed orders but I still have people who can't order. Its like flipping
a coin
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| | | | | | | | | Author: | Llewyn | | Posted: | Dec 18, 2021 11:08 | | Subject: | Re: Issues with placing orders | | Viewed: | 48 times | | Topic: | Administrative | |
|
| In Administrative, Brick_Qc writes:
| | My brother-in-law is a high level IT guy for a major bank, millions of members.
He is WELL paid for his job.
Last week, they discovered a potential flaw in a software that could had been
exploited by hackers. They woke him up at midnight, he and his team worked non
stop for 14 hours until they were satisfied the problem was resolved.
That's how it done...
|
Bricklink is not a major bank.
I'm also a "high level IT guy" - infrastructure architecture consultant in
my case, with banks, government agencies, NHS trusts, TV stations etc among my
client base. If there's one thing my 25 years in the industry have taught
me - well, one I learned well in the first 25 months to be honest - it's
that if you have no first-hand knowledge of a problem then all your opinions
on how, and how quickly, something should be implemented are utterly worthless.
|
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| | | | | | | | | | | Author: | Brick_Qc | | Posted: | Dec 18, 2021 11:26 | | Subject: | Re: Issues with placing orders | | Viewed: | 44 times | | Topic: | Administrative | |
|
| | | Bricklink is not a major bank.
|
You're right...it's worse, it's LEGO !
Not sure this would happen on Lego.com
Feeling we're the poor poor child with very few resources here...
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Dec 18, 2021 11:43 | | Subject: | Re: Issues with placing orders | | Viewed: | 46 times | | Topic: | Administrative | |
|
| In Administrative, Brick_Qc writes:
| | | | Bricklink is not a major bank.
|
You're right...it's worse, it's LEGO !
Not sure this would happen on Lego.com
|
I don't think that is true, but not in a good way. LEGO's website frequently
fails when new sets are released or VIP promos go live. They sell stock they
cannot fulfill, suggesting a time delay between actual and website inventory.
|
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| | | | | | | | | | | | | | | Author: | Llewyn | | Posted: | Dec 18, 2021 11:49 | | Subject: | Re: Issues with placing orders | | Viewed: | 41 times | | Topic: | Administrative | |
|
| In Administrative, yorbrick writes:
| | I don't think that is true, but not in a good way. LEGO's website frequently
fails when new sets are released or VIP promos go live. They sell stock they
cannot fulfill, suggesting a time delay between actual and website inventory.
|
Yes, Lego's customer facing IT is a whole heap of interesting. I wouldn't
like to speculate on what's going wrong though, not least because they ain't
paying me 
|
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| | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Dec 18, 2021 12:05 | | Subject: | Re: Issues with placing orders | | Viewed: | 43 times | | Topic: | Administrative | |
|
| In Administrative, Llewyn writes:
| | In Administrative, yorbrick writes:
| | I don't think that is true, but not in a good way. LEGO's website frequently
fails when new sets are released or VIP promos go live. They sell stock they
cannot fulfill, suggesting a time delay between actual and website inventory.
|
|
Nah, you’re surely mistaken: it can’t happen because TLG is using SAP.
| | Yes, Lego's customer facing IT is a whole heap of interesting. I wouldn't
like to speculate on what's going wrong though,
|
Oops, I think I answered that above.
| | not least because they ain't paying me
|
We’re paying them
|
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| | | | | | | | | | | | | | | | | | | Author: | Llewyn | | Posted: | Dec 18, 2021 12:26 | | Subject: | Re: Issues with placing orders | | Viewed: | 44 times | | Topic: | Administrative | |
|
| In Administrative, SylvainLS writes:
| | Oops, I think I answered that above.
|
Well, it isn't necessarily a guaranteed way to screw things up beyond all
recognition. It usually requires a lot of very expensive SAP consultancy to do
that properly. I sometimes feel like I fell into the wrong areas in IT; my customers
generally expect my projects to work.
|
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| | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Dec 18, 2021 11:36 | | Subject: | Re: Issues with placing orders | | Viewed: | 43 times | | Topic: | Administrative | |
|
| In Administrative, Llewyn writes:
| | In Administrative, Brick_Qc writes:
| | My brother-in-law is a high level IT guy for a major bank, millions of members.
He is WELL paid for his job.
Last week, they discovered a potential flaw in a software that could had been
exploited by hackers. They woke him up at midnight, he and his team worked non
stop for 14 hours until they were satisfied the problem was resolved.
That's how it done...
|
Bricklink is not a major bank.
I'm also a "high level IT guy" - infrastructure architecture consultant in
my case, with banks, government agencies, NHS trusts, TV stations etc among my
client base. If there's one thing my 25 years in the industry have taught
me - well, one I learned well in the first 25 months to be honest - it's
that if you have no first-hand knowledge of a problem then all your opinions
on how, and how quickly, something should be implemented are utterly worthless.
|
+1
To often we are quick to judge others without knowing the facts.
|
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| | | | | | | | | | | Author: | Poncke | | Posted: | Dec 19, 2021 09:40 | | Subject: | Re: Issues with placing orders | | Viewed: | 53 times | | Topic: | Administrative | |
|
| In Administrative, Llewyn writes:
| | In Administrative, Brick_Qc writes:
| | My brother-in-law is a high level IT guy for a major bank, millions of members.
He is WELL paid for his job.
Last week, they discovered a potential flaw in a software that could had been
exploited by hackers. They woke him up at midnight, he and his team worked non
stop for 14 hours until they were satisfied the problem was resolved.
That's how it done...
|
Bricklink is not a major bank.
I'm also a "high level IT guy" - infrastructure architecture consultant in
my case, with banks, government agencies, NHS trusts, TV stations etc among my
client base. If there's one thing my 25 years in the industry have taught
me - well, one I learned well in the first 25 months to be honest - it's
that if you have no first-hand knowledge of a problem then all your opinions
on how, and how quickly, something should be implemented are utterly worthless.
|
I also work in IT and I can tell you that if an error creeps into a production
environment, you roll back to the previous working situation. That is part of
basic change management. However, if you cannot roll back, then you have to find
a workaround, and often if a workaround is found, severity will be drowngraded
from P1 to P2. From this case it seems though that the workaround doesn't
work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.
But if we are talking 3 days or more to maybe have a fix, people have the right
to complain. A core functionality impacting sales is broken. All hands on deck
around the clock until it is fixed.
|
|
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| | | | | | | | | | | | | Author: | Llewyn | | Posted: | Dec 19, 2021 12:01 | | Subject: | Re: Issues with placing orders | | Viewed: | 51 times | | Topic: | Administrative | |
|
| In Administrative, Poncke writes:
From this case it seems though that the workaround doesn't
| | work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.
|
SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.
| | But if we are talking 3 days or more to maybe have a fix, people have the right
to complain. A core functionality impacting sales is broken.
|
I didn't at any point say anyone had no right to complain. I said that the
opinions of people who have no first-hand knowledge (ie you, me and every other
regular user) on how something should be fixed are completely worthless. I do
think that criticisms around how this happened at this particular time are valid
though.
| | All hands on deck around the clock until it is fixed.
|
Until your technical team are sufficiently tired that they're making things
worse. If you're running projects with that level of criticality you have
to budget for rotation of teams in emergencies, and have good (ie tested) emergency
handover protocols.
|
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| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Dec 19, 2021 12:15 | | Subject: | Re: Issues with placing orders | | Viewed: | 35 times | | Topic: | Administrative | |
|
| In Administrative, Llewyn writes:
| | SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.
I do
think that criticisms around how this happened at this particular time are valid
though.
|
Agreed on both points.
|
|
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| | | | | | | | | | | | | | | | | Author: | Llewyn | | Posted: | Dec 19, 2021 12:19 | | Subject: | Re: Issues with placing orders | | Viewed: | 49 times | | Topic: | Administrative | |
|
| In Administrative, peregrinator writes:
| | In Administrative, Llewyn writes:
| | SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.
I do
think that criticisms around how this happened at this particular time are valid
though.
|
Agreed on both points.
|
Admittedly the second point does seem to make the worst haiku attempt ever
|
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| | | | | | | | | | | | | | | Author: | Poncke | | Posted: | Dec 19, 2021 14:08 | | Subject: | Re: Issues with placing orders | | Viewed: | 65 times | | Topic: | Administrative | |
|
| In Administrative, Llewyn writes:
| | In Administrative, Poncke writes:
From this case it seems though that the workaround doesn't
| | work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.
|
SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.
|
No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.
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| | | | | | | | | | | | | | | | | Author: | Llewyn | | Posted: | Dec 19, 2021 17:04 | | Subject: | Re: Issues with placing orders | | Viewed: | 48 times | | Topic: | Administrative | |
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| In Administrative, Poncke writes:
| | In Administrative, Llewyn writes:
| | In Administrative, Poncke writes:
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No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.
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It's still the same principle. The point you're repeatedly missing is
that an SLA makes no difference to whether a technical solution is available
at the point of its expiry. They don't magically fix your problems, people
still need to be able to find a solution within that timeframe. Sometimes that
is simply not possible.
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| | | | | | | | | | | | | | | | | | | Author: | Poncke | | Posted: | Dec 19, 2021 18:26 | | Subject: | Re: Issues with placing orders | | Viewed: | 56 times | | Topic: | Administrative | |
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| In Administrative, Llewyn writes:
| | In Administrative, Poncke writes:
| | In Administrative, Llewyn writes:
| | In Administrative, Poncke writes:
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No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.
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It's still the same principle. The point you're repeatedly missing is
that an SLA makes no difference to whether a technical solution is available
at the point of its expiry. They don't magically fix your problems, people
still need to be able to find a solution within that timeframe. Sometimes that
is simply not possible.
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Yes I very well understand that but you are now arguing completely out of context
from my original post
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| | | | | Author: | Brick_Qc | | Posted: | Dec 18, 2021 08:26 | | Subject: | Re: Issues with placing orders | | Viewed: | 50 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
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And what about the thousands of sellers that don't read the forum ? Wouldn't
it be a good idea to contact them with a simple email, to let them know what's
happening ?
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| | | | | | | Author: | Amazingly | | Posted: | Dec 18, 2021 08:46 | | Subject: | Re: Issues with placing orders | | Viewed: | 49 times | | Topic: | Administrative | |
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| In Administrative, Brick_Qc writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
And what about the thousands of sellers that don't read the forum ? Wouldn't
it be a good idea to contact them with a simple email, to let them know what's
happening ?
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Monday? So that means nothing is being done to fix it until Monday. The last
weekend before Christmas too
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| | | | | | | Author: | Poncke | | Posted: | Dec 19, 2021 09:42 | | Subject: | Re: Issues with placing orders | | Viewed: | 49 times | | Topic: | Administrative | |
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| In Administrative, Brick_Qc writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
And what about the thousands of sellers that don't read the forum ? Wouldn't
it be a good idea to contact them with a simple email, to let them know what's
happening ?
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This, you cannot rely on communication on a forum only. I was not aware of this
issue until I came here. Totally unacceptable to not communicate to all stores
that a core functionality impacting sales has degraded.
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| | | | | | | | | Author: | Brick_Qc | | Posted: | Dec 18, 2021 13:22 | | Subject: | Re: Issues with placing orders | | Viewed: | 63 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
In Administrative, CE_Tanja writes:
| | Dear all,
We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!
In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
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Works
I got my first IC order in two days.
Thanks...
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| | | | | | | | | Author: | 1001bricks | | Posted: | Dec 18, 2021 14:12 | | Subject: | Re: Issues with placing orders | | Viewed: | 59 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
|
After a quick test, it seems to work again.
Nice move, thank you Tanja!
Sylvain
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| | | | | | | | | Author: | kaat | | Posted: | Dec 18, 2021 14:22 | | Subject: | Re: Issues with placing orders | | Viewed: | 55 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
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Thank you all for going the extra mile! Works great again
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| | | | | | | | | Author: | CE_Tanja | | Posted: | Dec 18, 2021 14:39 | | Subject: | Re: Issues with placing orders | | Viewed: | 90 times | | Topic: | Administrative | |
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BrickLink
ID CardCE_Tanja
|
Location:  USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
 |
Admin |
|
|
| BrickLink Administrator |
|
| Thank you for letting ud know that things are working!
In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
In Administrative, CE_Tanja writes:
| | Dear all,
We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!
In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 18, 2021 15:26 | | Subject: | (Cancelled) | | Viewed: | 44 times | | Topic: | Administrative | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 18, 2021 15:27 | | Subject: | (Cancelled) | | Viewed: | 38 times | | Topic: | Administrative | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 18, 2021 15:27 | | Subject: | Re: Issues with placing orders | | Viewed: | 62 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Thank you for letting ud know that things are working!
|
We've in France invented a portmanteau word that could... sometimes qualify
BrickLink!
It's "attachiant".
It's built on "attached" (as we really are) and "chiant" (tiresome).
And "attachiant" sounds almost like "attachant" (endearing).
In short, love and hate in the same word - but always appealing
Thanks for fixing those bugs.
Bugs which didn't exist a few days ago
Of course, hence the above word.
Season's Greetings.
Sylvain
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| | | | | | | | | Author: | jbricks | | Posted: | Dec 18, 2021 15:34 | | Subject: | Re: Issues with placing orders | | Viewed: | 56 times | | Topic: | Administrative | |
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| Thank you, Tanja,
Not just for it being fixed, but especially for communicating about this issue.
It is much apreciated.
In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
In Administrative, CE_Tanja writes:
| | Dear all,
We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!
In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
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| | | | | | | | | Author: | Teup | | Posted: | Dec 18, 2021 18:09 | | Subject: | Re: Issues with placing orders | | Viewed: | 60 times | | Topic: | Administrative | |
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| Thank you Tanja! Very pleased with the communication and quick solution after
the initial silence. My buyer's order just came in successfully
In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
In Administrative, CE_Tanja writes:
| | Dear all,
We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!
In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
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| | | | | | | | | | | Author: | CE_Tanja | | Posted: | Dec 18, 2021 19:10 | | Subject: | Re: Issues with placing orders | | Viewed: | 93 times | | Topic: | Administrative | |
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|
BrickLink
ID CardCE_Tanja
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
|
Admin |
|
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| BrickLink Administrator |
|
| I am happy to hear that, thank you for letting us know
In Administrative, Teup writes:
| | Thank you Tanja! Very pleased with the communication and quick solution after
the initial silence. My buyer's order just came in successfully
In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
In Administrative, CE_Tanja writes:
| | Dear all,
We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!
In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
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| | | | | | | | | Author: | StarBrick | | Posted: | Dec 19, 2021 03:23 | | Subject: | Re: Issues with placing orders | | Viewed: | 42 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
|
Thanks for that, blood pressure normal again.....
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| | | | | | | | | Author: | pineBRICKS | | Posted: | Dec 19, 2021 03:46 | | Subject: | Re: Issues with placing orders | | Viewed: | 61 times | | Topic: | Administrative | |
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| Thanks Tanja and all others for getting this fixed quick!
I have no doubt the BL admins work really hard and with dedication. However it
seems they have way too much work on their hands. I just hope TLG understands
the importance of BL and gives you the (financial) recourses you need.
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| | | | | | | | | Author: | Stellar | | Posted: | Dec 19, 2021 05:46 | | Subject: | Re: Issues with placing orders | | Viewed: | 57 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
|
Thanks for the acknowledgement and updates about the issue, really appreciated,
and for the quick fix too!
PD: Breaking things on Friday happened a few times in the lasts years, study
moving the implementation of things to a less busy day as it affects weekends
too.
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| | | | | | | | | | | Author: | cosmicray | | Posted: | Dec 19, 2021 09:27 | | Subject: | Re: Issues with placing orders | | Viewed: | 59 times | | Topic: | Administrative | |
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| In Administrative, Stellar writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
The issue has been fixed.
|
Thanks for the acknowledgement and updates about the issue, really appreciated,
and for the quick fix too!
PD: Breaking things on Friday happened a few times in the lasts years, study
moving the implementation of things to a less busy day as it affects weekends
too.
|
Also study not changing things during the last six weeks before Christmas. This
is the time when most sellers make their good turnover. A system problem like
this hurts many times over during the holiday selling period.
Nita Rae
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| | | | | | | Author: | popsicle | | Posted: | Dec 18, 2021 14:13 | | Subject: | Re: Issues with placing orders | | Viewed: | 84 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!
|
Well done… in both preserving what is arguably your vendors' most valuable
selling hours/days of the year, and reinforcing the idea that our community’s
voice is indeed heard. The latter being far more consequential, imho:
https://www.bricklink.com/message.asp?ID=1317361
| |
In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
|
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| | | | | Author: | Poncke | | Posted: | Dec 19, 2021 09:47 | | Subject: | Re: Issues with placing orders | | Viewed: | 58 times | | Topic: | Administrative | |
|
| In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
Can you next time please communicate this directly via email to your members?
Posting only on a forum is not good enough. Thanks.
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| | | | | | | | | Author: | peregrinator | | Posted: | Dec 21, 2021 14:09 | | Subject: | Re: Issues with placing orders | | Viewed: | 71 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Completely agree, we will make sure that this can be enabled in the future.
|
I know a bit about email so I would just advise caution in this area - the more
emails of this sort you send, the greater the likelihood of their getting flagged
as spam, and the greater the chance that you could become blacklisted (which
you definitely do not want, getting removed from a blacklist can be difficult).
You may want to look into the possibility of sending emails like this through
a third-party service specializing in mass emails/subscriptions.
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| | | | | Author: | KoUraky | | Posted: | Jan 2, 2022 02:48 | | Subject: | Re: Issues with placing orders | | Viewed: | 35 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
I solved it by inserting instant invoice, but I do not know the ideal
solution because I cannot automatically insert the fixed costs of paypay, which,
the latter, should be solved.
However, when will the problem that still arises be solved?
Thank you.
Gianni.
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United Kingdom, England
Netherlands, Gelderland
Canada, Quebec
France, Nouvelle-Aquitaine
Ireland, Meath
Spain, Comunidad Valenciana
Italy, Toscana