| Discussion Forum: Thread 316569 |
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| | | Author: | HappyBricksUK  | | Posted: | Feb 1, 2022 05:31 | | Subject: | Customs failed item returned | | Viewed: | 139 times | | Topic: | Shipping | |
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| Hi,
I am based in England and my shipping set to UK only.
A customer from overseas contacted me as he wanted a figure I had, I explained
I only shopped within UK, but he really wanted the figure so I agreed to ship
at his cost.
After a month of the item not arriving it was returned to me saying customs had
failed, despite me putting all the info on the package etc.
I am offering a complete refund including the postage he paid but he is saying
he wants me to post it again and he'll risk it!!.
What should I do? I don't want to be in a position where I have to refund
and I've lost the Lego??
Any advice appreciated x
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| | | | | Author: | Rob_and_Shelagh | | Posted: | Feb 1, 2022 06:05 | | Subject: | Re: Customs failed item returned | | Viewed: | 64 times | | Topic: | Shipping | |
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| In Shipping, HappyBricksUK writes:
| | Hi,
I am based in England and my shipping set to UK only.
A customer from overseas contacted me as he wanted a figure I had, I explained
I only shopped within UK, but he really wanted the figure so I agreed to ship
at his cost.
After a month of the item not arriving it was returned to me saying customs had
failed, despite me putting all the info on the package etc.
I am offering a complete refund including the postage he paid but he is saying
he wants me to post it again and he'll risk it!!.
What should I do? I don't want to be in a position where I have to refund
and I've lost the Lego??
Any advice appreciated x
|
Did you put the customs information into the RoyalMail system digitally or just
hand write a CN22? I believe the customs info now needs to be digital.
Robert
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| | | | | Author: | yorbrick | | Posted: | Feb 1, 2022 07:59 | | Subject: | Re: Customs failed item returned | | Viewed: | 54 times | | Topic: | Shipping | |
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| In Shipping, HappyBricksUK writes:
| | Hi,
I am based in England and my shipping set to UK only.
A customer from overseas contacted me as he wanted a figure I had, I explained
I only shopped within UK, but he really wanted the figure so I agreed to ship
at his cost.
After a month of the item not arriving it was returned to me saying customs had
failed, despite me putting all the info on the package etc.
I am offering a complete refund including the postage he paid but he is saying
he wants me to post it again and he'll risk it!!.
What should I do? I don't want to be in a position where I have to refund
and I've lost the Lego??
Any advice appreciated x
|
What is the value and are you sending it tracked? Is it an EU country buyer,
where those numbers don't seem to be passed on correctly electronically from
our mail services to theirs.
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| | | | | Author: | calebfishn | | Posted: | Feb 1, 2022 15:57 | | Subject: | Re: Customs failed item returned | | Viewed: | 40 times | | Topic: | Shipping | |
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| In Shipping, HappyBricksUK writes:
| | Hi,
I am based in England and my shipping set to UK only.
A customer from overseas contacted me as he wanted a figure I had, I explained
I only shopped within UK, but he really wanted the figure so I agreed to ship
at his cost.
After a month of the item not arriving it was returned to me saying customs had
failed, despite me putting all the info on the package etc.
I am offering a complete refund including the postage he paid but he is saying
he wants me to post it again and he'll risk it!!.
What should I do? I don't want to be in a position where I have to refund
and I've lost the Lego??
Any advice appreciated x
|
One reason customs sometimes fails is the the buyer forgets, or waits to long
to pay the duty and claim the package. It is then returned to the sender.
I had this happen before. I did resend the package at buyer's request, but
the buyer paid for the extra postage that cost.
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United Kingdom, England
Canada, Ontario