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| | | Author: | niko14  | | Posted: | Jan 30, 2023 02:33 | | Subject: | Amazing fees | | Viewed: | 596 times | | Topic: | Problem Order | |
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| Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
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| | | | | Author: | ghyde | | Posted: | Jan 30, 2023 02:52 | | Subject: | Re: Amazing fees | | Viewed: | 118 times | | Topic: | Problem Order | |
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| In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
I suggest going to the HelpDesk and filing a "Problem with Seller", and
see if they will do anything about the seller.
If not, I have no idea what your next steps are, unless you want to get some
legal advice.
Cheers ...
ghyde
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| | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 02:56 | | Subject: | Re: Amazing fees | | Viewed: | 96 times | | Topic: | Problem Order | |
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| OK, I will do that, thanks a lot!
Nico
In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
I suggest going to the HelpDesk and filing a "Problem with Seller", and
see if they will do anything about the seller.
If not, I have no idea what your next steps are, unless you want to get some
legal advice.
Cheers ...
ghyde
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 30, 2023 03:01 | | Subject: | Re: Amazing fees | | Viewed: | 89 times | | Topic: | Problem Order | |
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| In Problem Order, niko14 writes:
| | OK, I will do that, thanks a lot!
Nico
|
Keep in mind tho help desk often takes many weeks (3ish from what I remember)
to respond so the case might be “closed” before you hear back but they might
still be able to help
| | In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
I suggest going to the HelpDesk and filing a "Problem with Seller", and
see if they will do anything about the seller.
If not, I have no idea what your next steps are, unless you want to get some
legal advice.
Cheers ...
ghyde
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| | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 03:04 | | Subject: | Re: Amazing fees | | Viewed: | 90 times | | Topic: | Problem Order | |
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| OK, I sent an email to the helpdesk, but then what should I do in the meantime?
Accept the penalty and then ask them to cancel the penalty? Or if I do nothing,
what will happen to the NPB alert?
In Problem Order, Nubs_Select writes:
| | In Problem Order, niko14 writes:
| | OK, I will do that, thanks a lot!
Nico
|
Keep in mind tho help desk often takes many weeks (3ish from what I remember)
to respond so the case might be “closed” before you hear back but they might
still be able to help
| | In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
I suggest going to the HelpDesk and filing a "Problem with Seller", and
see if they will do anything about the seller.
If not, I have no idea what your next steps are, unless you want to get some
legal advice.
Cheers ...
ghyde
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| | | | | | | | | | | | | Author: | ghyde | | Posted: | Jan 30, 2023 03:09 | | Subject: | Re: Amazing fees | | Viewed: | 77 times | | Topic: | Problem Order | |
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| In Problem Order, niko14 writes:
| | OK, I sent an email to the helpdesk, but then what should I do in the meantime?
Accept the penalty and then ask them to cancel the penalty? Or if I do nothing,
what will happen to the NPB alert?
|
If you emailed them, they will make their decision and then they will likely
remove anything the seller did that was against BrickLink TOS.
Sorry I can't be of more help, but eventually if the decision is in your
favor, they can and will reverse or remove what the seller penalizes you for.
Cheers ...
ghyde
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| | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 03:11 | | Subject: | Re: Amazing fees | | Viewed: | 85 times | | Topic: | Problem Order | |
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| OK, then I think I will accept the penalty, so everything is settled on my side,
and then ask them to cancel the penalty.
Thanks again for your advices.
Nico
In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | OK, I sent an email to the helpdesk, but then what should I do in the meantime?
Accept the penalty and then ask them to cancel the penalty? Or if I do nothing,
what will happen to the NPB alert?
|
If you emailed them, they will make their decision and then they will likely
remove anything the seller did that was against BrickLink TOS.
Sorry I can't be of more help, but eventually if the decision is in your
favor, they can and will reverse or remove what the seller penalizes you for.
Cheers ...
ghyde
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| | | | | | | | | | | | | | | | | Author: | LeeGo73 | | Posted: | Jan 30, 2023 03:36 | | Subject: | Re: Amazing fees | | Viewed: | 73 times | | Topic: | Problem Order | |
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| If it where me, I would not accept the penalty.
Seller is clearly extorting you with this penalty on ridiculous fees.
In Problem Order, niko14 writes:
| | OK, then I think I will accept the penalty, so everything is settled on my side,
and then ask them to cancel the penalty.
Thanks again for your advices.
Nico
In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | OK, I sent an email to the helpdesk, but then what should I do in the meantime?
Accept the penalty and then ask them to cancel the penalty? Or if I do nothing,
what will happen to the NPB alert?
|
If you emailed them, they will make their decision and then they will likely
remove anything the seller did that was against BrickLink TOS.
Sorry I can't be of more help, but eventually if the decision is in your
favor, they can and will reverse or remove what the seller penalizes you for.
Cheers ...
ghyde
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| | | | | | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 03:49 | | Subject: | Re: Amazing fees | | Viewed: | 76 times | | Topic: | Problem Order | |
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| But then if I do nothing and wait for the answer from the helpcenter, what will
happen in the meantime?
In Problem Order, LeeGo73 writes:
| | If it where me, I would not accept the penalty.
Seller is clearly extorting you with this penalty on ridiculous fees.
In Problem Order, niko14 writes:
| | OK, then I think I will accept the penalty, so everything is settled on my side,
and then ask them to cancel the penalty.
Thanks again for your advices.
Nico
In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | OK, I sent an email to the helpdesk, but then what should I do in the meantime?
Accept the penalty and then ask them to cancel the penalty? Or if I do nothing,
what will happen to the NPB alert?
|
If you emailed them, they will make their decision and then they will likely
remove anything the seller did that was against BrickLink TOS.
Sorry I can't be of more help, but eventually if the decision is in your
favor, they can and will reverse or remove what the seller penalizes you for.
Cheers ...
ghyde
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| | | | | | | | | | | | | | | | | | | | | Author: | ghyde | | Posted: | Jan 30, 2023 04:03 | | Subject: | Re: Amazing fees | | Viewed: | 71 times | | Topic: | Problem Order | |
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| The seller can put their penalty if they want, it will get removed if it is settled
in your favor. I've seen it happen before on this site, waiting takes time,
but eventually will succeed.
Cheers ...
ghyde
In Problem Order, niko14 writes:
| | But then if I do nothing and wait for the answer from the helpcenter, what will
happen in the meantime?
In Problem Order, LeeGo73 writes:
| | If it where me, I would not accept the penalty.
Seller is clearly extorting you with this penalty on ridiculous fees.
In Problem Order, niko14 writes:
| | OK, then I think I will accept the penalty, so everything is settled on my side,
and then ask them to cancel the penalty.
Thanks again for your advices.
Nico
In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | OK, I sent an email to the helpdesk, but then what should I do in the meantime?
Accept the penalty and then ask them to cancel the penalty? Or if I do nothing,
what will happen to the NPB alert?
|
If you emailed them, they will make their decision and then they will likely
remove anything the seller did that was against BrickLink TOS.
Sorry I can't be of more help, but eventually if the decision is in your
favor, they can and will reverse or remove what the seller penalizes you for.
Cheers ...
ghyde
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| | | | | | | | | | | | | | | | | | | | | | | Author: | LeeGo73 | | Posted: | Jan 30, 2023 04:05 | | Subject: | Re: Amazing fees | | Viewed: | 64 times | | Topic: | Problem Order | |
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| BL cannot force a seller to return money to a buyer. Don't pay the penalty.
In Problem Order, ghyde writes:
| | The seller can put their penalty if they want, it will get removed if it is settled
in your favor. I've seen it happen before on this site, waiting takes time,
but eventually will succeed.
Cheers ...
ghyde
In Problem Order, niko14 writes:
| | But then if I do nothing and wait for the answer from the helpcenter, what will
happen in the meantime?
In Problem Order, LeeGo73 writes:
| | If it where me, I would not accept the penalty.
Seller is clearly extorting you with this penalty on ridiculous fees.
In Problem Order, niko14 writes:
| | OK, then I think I will accept the penalty, so everything is settled on my side,
and then ask them to cancel the penalty.
Thanks again for your advices.
Nico
In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | OK, I sent an email to the helpdesk, but then what should I do in the meantime?
Accept the penalty and then ask them to cancel the penalty? Or if I do nothing,
what will happen to the NPB alert?
|
If you emailed them, they will make their decision and then they will likely
remove anything the seller did that was against BrickLink TOS.
Sorry I can't be of more help, but eventually if the decision is in your
favor, they can and will reverse or remove what the seller penalizes you for.
Cheers ...
ghyde
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | Gaston.La.Brick | | Posted: | Jan 30, 2023 07:29 | | Subject: | Re: Amazing fees | | Viewed: | 69 times | | Topic: | Problem Order | |
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| In Problem Order, LeeGo73 writes:
| | BL cannot force a seller to return money to a buyer. Don't pay the penalty.
|
I think there is a confusion with the working "penalty".
I was under the impression the "penalty" was not monetary, but you accept
the penalty in the form of a negative review. Which can be removed by admin later
of course.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 07:38 | | Subject: | Re: Amazing fees | | Viewed: | 75 times | | Topic: | Problem Order | |
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| Yes, exactly, that's what I understood as well. I have not been requested
to pay any penalty, it would simply be a negative review.
In Problem Order, Gaston.La.Brick writes:
| | In Problem Order, LeeGo73 writes:
| | BL cannot force a seller to return money to a buyer. Don't pay the penalty.
|
I think there is a confusion with the working "penalty".
I was under the impression the "penalty" was not monetary, but you accept
the penalty in the form of a negative review. Which can be removed by admin later
of course.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jan 30, 2023 07:57 | | Subject: | Re: Amazing fees | | Viewed: | 71 times | | Topic: | Problem Order | |
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| In Problem Order, niko14 writes:
| | Yes, exactly, that's what I understood as well. I have not been requested
to pay any penalty, it would simply be a negative review.
|
The most important is the NPB. 3 NPBs and you’re out.
I wouldn’t accept the NPB penalty. Wait for the admins to look into the case.
Answer to it (there should be a field for that).
Help page on NPB: https://www.bricklink.com/help.asp?helpID=72
As for the word “lot,” it has different meanings depending if it’s in a Wanted
List, an Inventory or a store or order, but it actually always boils to “a line.”
If it’s two lines in a store / order, even if it’s the same part, same colour,
same condition (New/Used), same price, then it’s two lots.
If you count 74 part+colour+condition combinations and you end up with 538 lots,
that’s 7+ times too many lots.
Some sellers have tiered pricing or a couple times the same items at different
prices, but, obviously, if you needed to pick different lots, that means this
seller has many small lots. That’s clearly a trap and fee avoidance.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 08:18 | | Subject: | Re: Amazing fees | | Viewed: | 73 times | | Topic: | Problem Order | |
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| In the example I was giving, it is clearly 100 times exactly the same piece (part/color/condition),
considered as 100 different lots!
OK, so the consensus is clear: I do not accept the penalty for the NPB, and I
wait for the feedback from the help center. Of coruse, ir eplied (many times...)
to the NPB.
Thanks!
In Problem Order, SylvainLS writes:
| | In Problem Order, niko14 writes:
| | Yes, exactly, that's what I understood as well. I have not been requested
to pay any penalty, it would simply be a negative review.
|
The most important is the NPB. 3 NPBs and you’re out.
I wouldn’t accept the NPB penalty. Wait for the admins to look into the case.
Answer to it (there should be a field for that).
Help page on NPB: https://www.bricklink.com/help.asp?helpID=72
As for the word “lot,” it has different meanings depending if it’s in a Wanted
List, an Inventory or a store or order, but it actually always boils to “a line.”
If it’s two lines in a store / order, even if it’s the same part, same colour,
same condition (New/Used), same price, then it’s two lots.
If you count 74 part+colour+condition combinations and you end up with 538 lots,
that’s 7+ times too many lots.
Some sellers have tiered pricing or a couple times the same items at different
prices, but, obviously, if you needed to pick different lots, that means this
seller has many small lots. That’s clearly a trap and fee avoidance.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | Nicolasamico37 | | Posted: | Jan 30, 2023 08:27 | | Subject: | Re: Amazing fees | | Viewed: | 80 times | | Topic: | Problem Order | |
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| I looked for one Wanted List I have.
On that store, almost 90 lots for the same part, almost all the same price.
Imagine, ten times more like that ! Of course, if you want to buy quantities
of that part, you would buy every lot, and here's the problem, because they
assume adding 0.25€ by lot. You should read that before to buy. That is extortion
and it's on purpose ! This must be denounced.
Nicolas
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | StarBrick | | Posted: | Jan 30, 2023 12:15 | | Subject: | Re: Amazing fees | | Viewed: | 64 times | | Topic: | Problem Order | |
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| | Well said! |
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| | | | | | | | | | | | | | | | | | | | | Author: | LeeGo73 | | Posted: | Jan 30, 2023 04:12 | | Subject: | Re: Amazing fees | | Viewed: | 66 times | | Topic: | Problem Order | |
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| Yes, wait for helpdesk.
If you make another purchase and the seller is reluctant to sell because of the
NBP, just point to this forum post and you should be okay. Any fair seller would
have no issues selling to you.
In Problem Order, niko14 writes:
| | But then if I do nothing and wait for the answer from the helpcenter, what will
happen in the meantime?
In Problem Order, LeeGo73 writes:
| | If it where me, I would not accept the penalty.
Seller is clearly extorting you with this penalty on ridiculous fees.
In Problem Order, niko14 writes:
| | OK, then I think I will accept the penalty, so everything is settled on my side,
and then ask them to cancel the penalty.
Thanks again for your advices.
Nico
In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | OK, I sent an email to the helpdesk, but then what should I do in the meantime?
Accept the penalty and then ask them to cancel the penalty? Or if I do nothing,
what will happen to the NPB alert?
|
If you emailed them, they will make their decision and then they will likely
remove anything the seller did that was against BrickLink TOS.
Sorry I can't be of more help, but eventually if the decision is in your
favor, they can and will reverse or remove what the seller penalizes you for.
Cheers ...
ghyde
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| | | | | | | | | | | | | | | | | | | | | Author: | Brickwilbo | | Posted: | Jan 30, 2023 04:20 | | Subject: | Re: Amazing fees | | Viewed: | 71 times | | Topic: | Problem Order | |
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| In Problem Order, niko14 writes:
| | But then if I do nothing and wait for the answer from the helpcenter, what will
happen in the meantime?
|
The seller probably completes the NPB process and you'll get a strike.
Don't worry about it, just wait for the Helpdesk to take action.
The strike will probably be removed.
| |
In Problem Order, LeeGo73 writes:
| | If it where me, I would not accept the penalty.
Seller is clearly extorting you with this penalty on ridiculous fees.
In Problem Order, niko14 writes:
| | OK, then I think I will accept the penalty, so everything is settled on my side,
and then ask them to cancel the penalty.
Thanks again for your advices.
Nico
In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | OK, I sent an email to the helpdesk, but then what should I do in the meantime?
Accept the penalty and then ask them to cancel the penalty? Or if I do nothing,
what will happen to the NPB alert?
|
If you emailed them, they will make their decision and then they will likely
remove anything the seller did that was against BrickLink TOS.
Sorry I can't be of more help, but eventually if the decision is in your
favor, they can and will reverse or remove what the seller penalizes you for.
Cheers ...
ghyde
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| | | | | Author: | LeeGo73 | | Posted: | Jan 30, 2023 03:58 | | Subject: | Re: Amazing fees | | Viewed: | 102 times | | Topic: | Problem Order | |
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| Spliting a 1x100pcs lot into 100x1pcs is (in my eyes) fraudulent
If this happened to me;
1) I would not pay seller anything. Not the penalty, not the invoice.
2) I would report seller to bricklink administrators.
3) Accept the NPB (assuming this will be removed by BL on a later time)
4) Publish the seller's (shop)name on forum. Seller cannot have any objections
to this, as he/she believes is acting fairly and within BL rules.
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
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| | | | | Author: | SezaR | | Posted: | Jan 30, 2023 04:24 | | Subject: | Re: Amazing fees | | Viewed: | 122 times | | Topic: | Problem Order | |
|
| Please name and shame 
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
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|
|
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| | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 04:52 | | Subject: | Re: Amazing fees | | Viewed: | 124 times | | Topic: | Problem Order | |
|
| Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
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| | | | | | | | | Author: | Stuart9 | | Posted: | Jan 30, 2023 05:13 | | Subject: | Re: Amazing fees | | Viewed: | 77 times | | Topic: | Problem Order | |
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| Hope it doesn’t put you off buying here, most sellers are open and honest.
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
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| | | | | | | | | Author: | SezaR | | Posted: | Jan 30, 2023 05:13 | | Subject: | Re: Amazing fees | | Viewed: | 64 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
|
You should never publish the name of owner of that store. No private information
on the forum.
But you are allowed to give the name of his store, or give a link to his store.
| | As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
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| | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 05:17 | | Subject: | Re: Amazing fees | | Viewed: | 78 times | | Topic: | Problem Order | |
|
| I actually don't know his name, just the name of his store and his login/nickname
on bricklink.
In Problem Order, SezaR writes:
| | In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
|
You should never publish the name of owner of that store. No private information
on the forum.
But you are allowed to give the name of his store, or give a link to his store.
| | As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
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| | | | | | | | | | | | | Author: | Stuart9 | | Posted: | Jan 30, 2023 05:21 | | Subject: | Re: Amazing fees | | Viewed: | 72 times | | Topic: | Problem Order | |
|
| Happy for you to message me with their store name, I don’t want to have any dealings
with them.
In Problem Order, niko14 writes:
| | I actually don't know his name, just the name of his store and his login/nickname
on bricklink.
In Problem Order, SezaR writes:
| | In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
|
You should never publish the name of owner of that store. No private information
on the forum.
But you are allowed to give the name of his store, or give a link to his store.
| | As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
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| | | | | | | | | | | | | | | Author: | BricksOfFaith | | Posted: | Jan 30, 2023 08:33 | | Subject: | Re: Amazing fees | | Viewed: | 75 times | | Topic: | Problem Order | |
|
| In Problem Order, Stuart9 writes:
| | Happy for you to message me with their store name, I don’t want to have any dealings
with them.
|
Same…
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| | | | | | | | | Author: | SezaR | | Posted: | Jan 30, 2023 05:22 | | Subject: | Re: Amazing fees | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| Time to time, a user like you reports on a problem he has with a seller and it
is always the case that:
- the user is a newbie. (like you) Who does not do the followings:
1) does not check the feedbacks that the seller has received so far.
2) does not check the feedback that the seller has left for others.
3) Does not read the terms of store?
In your case, if you did, how did you find acceptable to pay
2.5 + 74*0.25 = 21€
for an order of 16.62€ ?
Was this the only store you found on Bricklink that has your items?
4) does not compare store's terms and feedback with few other stores to get
an idea of what is good and acceptable.
For your record, I have ordered from over 100 stores and have never paid anything
as lot's fees (and will never do that).
J'espere que tes prochaines commandes vont etre plus faciles et raisonables
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
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| | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 05:29 | | Subject: | Re: Amazing fees | | Viewed: | 72 times | | Topic: | Problem Order | |
|
| I actually checked all of that:
- the feedbacks were 100% positive (and it was not 2 or 3 feedbacks)
- I read the terms. I found them acceptable, because the price per items was
so low, that even with the fees, the final price per item was still comparable
(or better) that the other stores with comparable items.
- I admit that I didn't check the terms and conditions of all the stores
(!), but I read quite a lot, and found several with similar terms and conditions...
I will now never select a store with such fees...
In Problem Order, SezaR writes:
| | Time to time, a user like you reports on a problem he has with a seller and it
is always the case that:
- the user is a newbie. (like you) Who does not do the followings:
1) does not check the feedbacks that the seller has received so far.
2) does not check the feedback that the seller has left for others.
3) Does not read the terms of store?
In your case, if you did, how did you find acceptable to pay
2.5 + 74*0.25 = 21€
for an order of 16.62€ ?
Was this the only store you found on Bricklink that has your items?
4) does not compare store's terms and feedback with few other stores to get
an idea of what is good and acceptable.
For your record, I have ordered from over 100 stores and have never paid anything
as lot's fees (and will never do that).
J'espere que tes prochaines commandes vont etre plus faciles et raisonables
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
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| | | | | | | | | | | | | Author: | Brickwilbo | | Posted: | Jan 30, 2023 06:02 | | Subject: | Re: Amazing fees | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | I actually checked all of that:
- the feedbacks were 100% positive (and it was not 2 or 3 feedbacks)
- I read the terms. I found them acceptable, because the price per items was
so low, that even with the fees, the final price per item was still comparable
(or better) that the other stores with comparable items.
- I admit that I didn't check the terms and conditions of all the stores
(!), but I read quite a lot, and found several with similar terms and conditions...
I will now never select a store with such fees...
|
Least favourite the store and in searches you can select to not appear.
| |
In Problem Order, SezaR writes:
| | Time to time, a user like you reports on a problem he has with a seller and it
is always the case that:
- the user is a newbie. (like you) Who does not do the followings:
1) does not check the feedbacks that the seller has received so far.
2) does not check the feedback that the seller has left for others.
3) Does not read the terms of store?
In your case, if you did, how did you find acceptable to pay
2.5 + 74*0.25 = 21€
for an order of 16.62€ ?
Was this the only store you found on Bricklink that has your items?
4) does not compare store's terms and feedback with few other stores to get
an idea of what is good and acceptable.
For your record, I have ordered from over 100 stores and have never paid anything
as lot's fees (and will never do that).
J'espere que tes prochaines commandes vont etre plus faciles et raisonables
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
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| | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 06:09 | | Subject: | Re: Amazing fees | | Viewed: | 57 times | | Topic: | Problem Order | |
|
| done
In Problem Order, Brickwilbo writes:
| | In Problem Order, niko14 writes:
| | I actually checked all of that:
- the feedbacks were 100% positive (and it was not 2 or 3 feedbacks)
- I read the terms. I found them acceptable, because the price per items was
so low, that even with the fees, the final price per item was still comparable
(or better) that the other stores with comparable items.
- I admit that I didn't check the terms and conditions of all the stores
(!), but I read quite a lot, and found several with similar terms and conditions...
I will now never select a store with such fees...
|
Least favourite the store and in searches you can select to not appear.
| |
In Problem Order, SezaR writes:
| | Time to time, a user like you reports on a problem he has with a seller and it
is always the case that:
- the user is a newbie. (like you) Who does not do the followings:
1) does not check the feedbacks that the seller has received so far.
2) does not check the feedback that the seller has left for others.
3) Does not read the terms of store?
In your case, if you did, how did you find acceptable to pay
2.5 + 74*0.25 = 21€
for an order of 16.62€ ?
Was this the only store you found on Bricklink that has your items?
4) does not compare store's terms and feedback with few other stores to get
an idea of what is good and acceptable.
For your record, I have ordered from over 100 stores and have never paid anything
as lot's fees (and will never do that).
J'espere que tes prochaines commandes vont etre plus faciles et raisonables
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 30, 2023 11:25 | | Subject: | Re: Amazing fees | | Viewed: | 65 times | | Topic: | Problem Order | |
|
| In Problem Order, Brickwilbo writes:
| | In Problem Order, niko14 writes:
| | I actually checked all of that:
- the feedbacks were 100% positive (and it was not 2 or 3 feedbacks)
- I read the terms. I found them acceptable, because the price per items was
so low, that even with the fees, the final price per item was still comparable
(or better) that the other stores with comparable items.
- I admit that I didn't check the terms and conditions of all the stores
(!), but I read quite a lot, and found several with similar terms and conditions...
I will now never select a store with such fees...
|
Least favourite the store and in searches you can select to not appear.
|
Is this a form of fee avoidance if the seller is selling the lots super cheap
but getting money from additional charges? I can’t remember if there are fees
on additional charges but that what i immediately started thinking
| | | |
In Problem Order, SezaR writes:
| | Time to time, a user like you reports on a problem he has with a seller and it
is always the case that:
- the user is a newbie. (like you) Who does not do the followings:
1) does not check the feedbacks that the seller has received so far.
2) does not check the feedback that the seller has left for others.
3) Does not read the terms of store?
In your case, if you did, how did you find acceptable to pay
2.5 + 74*0.25 = 21€
for an order of 16.62€ ?
Was this the only store you found on Bricklink that has your items?
4) does not compare store's terms and feedback with few other stores to get
an idea of what is good and acceptable.
For your record, I have ordered from over 100 stores and have never paid anything
as lot's fees (and will never do that).
J'espere que tes prochaines commandes vont etre plus faciles et raisonables
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Stellar | | Posted: | Jan 30, 2023 11:30 | | Subject: | Re: Amazing fees | | Viewed: | 53 times | | Topic: | Problem Order | |
|
| In Problem Order, Nubs_Select writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, niko14 writes:
| | I actually checked all of that:
- the feedbacks were 100% positive (and it was not 2 or 3 feedbacks)
- I read the terms. I found them acceptable, because the price per items was
so low, that even with the fees, the final price per item was still comparable
(or better) that the other stores with comparable items.
- I admit that I didn't check the terms and conditions of all the stores
(!), but I read quite a lot, and found several with similar terms and conditions...
I will now never select a store with such fees...
|
Least favourite the store and in searches you can select to not appear.
|
Is this a form of fee avoidance if the seller is selling the lots super cheap
but getting money from additional charges? I can’t remember if there are fees
on additional charges but that what i immediately started thinking
|
BrickLink only charges fees on item prices, so yes, I think that behavior could
be considered fee avoidance.
| |
| | | |
In Problem Order, SezaR writes:
| | Time to time, a user like you reports on a problem he has with a seller and it
is always the case that:
- the user is a newbie. (like you) Who does not do the followings:
1) does not check the feedbacks that the seller has received so far.
2) does not check the feedback that the seller has left for others.
3) Does not read the terms of store?
In your case, if you did, how did you find acceptable to pay
2.5 + 74*0.25 = 21€
for an order of 16.62€ ?
Was this the only store you found on Bricklink that has your items?
4) does not compare store's terms and feedback with few other stores to get
an idea of what is good and acceptable.
For your record, I have ordered from over 100 stores and have never paid anything
as lot's fees (and will never do that).
J'espere que tes prochaines commandes vont etre plus faciles et raisonables
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 30, 2023 11:39 | | Subject: | Re: Amazing fees | | Viewed: | 64 times | | Topic: | Problem Order | |
|
| In Problem Order, Stellar writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, niko14 writes:
| | I actually checked all of that:
- the feedbacks were 100% positive (and it was not 2 or 3 feedbacks)
- I read the terms. I found them acceptable, because the price per items was
so low, that even with the fees, the final price per item was still comparable
(or better) that the other stores with comparable items.
- I admit that I didn't check the terms and conditions of all the stores
(!), but I read quite a lot, and found several with similar terms and conditions...
I will now never select a store with such fees...
|
Least favourite the store and in searches you can select to not appear.
|
Is this a form of fee avoidance if the seller is selling the lots super cheap
but getting money from additional charges? I can’t remember if there are fees
on additional charges but that what i immediately started thinking
|
BrickLink only charges fees on item prices, so yes, I think that behavior could
be considered fee avoidance.
|
One of bricklinks 7 deadly sins (probably not quite 7  )
| | | |
| | | |
In Problem Order, SezaR writes:
| | Time to time, a user like you reports on a problem he has with a seller and it
is always the case that:
- the user is a newbie. (like you) Who does not do the followings:
1) does not check the feedbacks that the seller has received so far.
2) does not check the feedback that the seller has left for others.
3) Does not read the terms of store?
In your case, if you did, how did you find acceptable to pay
2.5 + 74*0.25 = 21€
for an order of 16.62€ ?
Was this the only store you found on Bricklink that has your items?
4) does not compare store's terms and feedback with few other stores to get
an idea of what is good and acceptable.
For your record, I have ordered from over 100 stores and have never paid anything
as lot's fees (and will never do that).
J'espere que tes prochaines commandes vont etre plus faciles et raisonables
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 12:00 | | Subject: | Re: Amazing fees | | Viewed: | 47 times | | Topic: | Problem Order | |
|
| OK, I didn't know that. Another reason for Bricklink to support my claim
In Problem Order, Nubs_Select writes:
| | In Problem Order, Stellar writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, niko14 writes:
| | I actually checked all of that:
- the feedbacks were 100% positive (and it was not 2 or 3 feedbacks)
- I read the terms. I found them acceptable, because the price per items was
so low, that even with the fees, the final price per item was still comparable
(or better) that the other stores with comparable items.
- I admit that I didn't check the terms and conditions of all the stores
(!), but I read quite a lot, and found several with similar terms and conditions...
I will now never select a store with such fees...
|
Least favourite the store and in searches you can select to not appear.
|
Is this a form of fee avoidance if the seller is selling the lots super cheap
but getting money from additional charges? I can’t remember if there are fees
on additional charges but that what i immediately started thinking
|
BrickLink only charges fees on item prices, so yes, I think that behavior could
be considered fee avoidance.
|
One of bricklinks 7 deadly sins (probably not quite 7 )
| | | |
| | | |
In Problem Order, SezaR writes:
| | Time to time, a user like you reports on a problem he has with a seller and it
is always the case that:
- the user is a newbie. (like you) Who does not do the followings:
1) does not check the feedbacks that the seller has received so far.
2) does not check the feedback that the seller has left for others.
3) Does not read the terms of store?
In your case, if you did, how did you find acceptable to pay
2.5 + 74*0.25 = 21€
for an order of 16.62€ ?
Was this the only store you found on Bricklink that has your items?
4) does not compare store's terms and feedback with few other stores to get
an idea of what is good and acceptable.
For your record, I have ordered from over 100 stores and have never paid anything
as lot's fees (and will never do that).
J'espere que tes prochaines commandes vont etre plus faciles et raisonables
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
|
|
|
|
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|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 30, 2023 12:01 | | Subject: | Re: Amazing fees | | Viewed: | 43 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | OK, I didn't know that. Another reason for Bricklink to support my claim
|
Yup! It’s not unheard of for stores to get banned for fee avoidance
| |
In Problem Order, Nubs_Select writes:
| | In Problem Order, Stellar writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, niko14 writes:
| | I actually checked all of that:
- the feedbacks were 100% positive (and it was not 2 or 3 feedbacks)
- I read the terms. I found them acceptable, because the price per items was
so low, that even with the fees, the final price per item was still comparable
(or better) that the other stores with comparable items.
- I admit that I didn't check the terms and conditions of all the stores
(!), but I read quite a lot, and found several with similar terms and conditions...
I will now never select a store with such fees...
|
Least favourite the store and in searches you can select to not appear.
|
Is this a form of fee avoidance if the seller is selling the lots super cheap
but getting money from additional charges? I can’t remember if there are fees
on additional charges but that what i immediately started thinking
|
BrickLink only charges fees on item prices, so yes, I think that behavior could
be considered fee avoidance.
|
One of bricklinks 7 deadly sins (probably not quite 7 )
| | | |
| | | |
In Problem Order, SezaR writes:
| | Time to time, a user like you reports on a problem he has with a seller and it
is always the case that:
- the user is a newbie. (like you) Who does not do the followings:
1) does not check the feedbacks that the seller has received so far.
2) does not check the feedback that the seller has left for others.
3) Does not read the terms of store?
In your case, if you did, how did you find acceptable to pay
2.5 + 74*0.25 = 21€
for an order of 16.62€ ?
Was this the only store you found on Bricklink that has your items?
4) does not compare store's terms and feedback with few other stores to get
an idea of what is good and acceptable.
For your record, I have ordered from over 100 stores and have never paid anything
as lot's fees (and will never do that).
J'espere que tes prochaines commandes vont etre plus faciles et raisonables
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
|
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | MidwestBrick | | Posted: | Jan 30, 2023 12:01 | | Subject: | Re: Amazing fees | | Viewed: | 52 times | | Topic: | Problem Order | |
|
| In Problem Order, Nubs_Select writes:
| | In Problem Order, Stellar writes:
| | In Problem Order, Nubs_Select writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, niko14 writes:
| | I actually checked all of that:
- the feedbacks were 100% positive (and it was not 2 or 3 feedbacks)
- I read the terms. I found them acceptable, because the price per items was
so low, that even with the fees, the final price per item was still comparable
(or better) that the other stores with comparable items.
- I admit that I didn't check the terms and conditions of all the stores
(!), but I read quite a lot, and found several with similar terms and conditions...
I will now never select a store with such fees...
|
Least favourite the store and in searches you can select to not appear.
|
Is this a form of fee avoidance if the seller is selling the lots super cheap
but getting money from additional charges? I can’t remember if there are fees
on additional charges but that what i immediately started thinking
|
BrickLink only charges fees on item prices, so yes, I think that behavior could
be considered fee avoidance.
|
One of bricklinks 7 deadly sins (probably not quite 7 )
| | | |
| | | |
In Problem Order, SezaR writes:
| | Time to time, a user like you reports on a problem he has with a seller and it
is always the case that:
- the user is a newbie. (like you) Who does not do the followings:
1) does not check the feedbacks that the seller has received so far.
2) does not check the feedback that the seller has left for others.
3) Does not read the terms of store?
In your case, if you did, how did you find acceptable to pay
2.5 + 74*0.25 = 21€
for an order of 16.62€ ?
Was this the only store you found on Bricklink that has your items?
4) does not compare store's terms and feedback with few other stores to get
an idea of what is good and acceptable.
For your record, I have ordered from over 100 stores and have never paid anything
as lot's fees (and will never do that).
J'espere que tes prochaines commandes vont etre plus faciles et raisonables
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
|
|
|
A simple analytical tool viewing "shipping/handling" fees across all
sellers would easily show the outliners for BL to follow up on internally to
make a determination if stores are avoiding fees.
|
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|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | Author: | zorbanj | | Posted: | Jan 30, 2023 13:08 | | Subject: | Re: Amazing fees | | Viewed: | 60 times | | Topic: | Problem Order | |
|
| I can't imagine the amount of fees BL is losing due to these types of setups.
In Problem Order, MidwestBrick writes:
| |
A simple analytical tool viewing "shipping/handling" fees across all
sellers would easily show the outliners for BL to follow up on internally to
make a determination if stores are avoiding fees.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | Author: | MidwestBrick | | Posted: | Jan 30, 2023 13:49 | | Subject: | Re: Amazing fees | | Viewed: | 63 times | | Topic: | Problem Order | |
|
| In Problem Order, zorbanj writes:
| | I can't imagine the amount of fees BL is losing due to these types of setups.
In Problem Order, MidwestBrick writes:
| |
A simple analytical tool viewing "shipping/handling" fees across all
sellers would easily show the outliners for BL to follow up on internally to
make a determination if stores are avoiding fees.
|
|
It's more than just fee's being lost, it's also buyers that have
a bad experience and don't return and also includes buyer's that read
terms of 1 store and get turned off so badly that they close out their browser
to not return at all.
|
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| | | | | | | | | | | | | |
| | | | | | | | | Author: | Leftoverbricks | | Posted: | Jan 30, 2023 12:14 | | Subject: | Re: Amazing fees | | Viewed: | 58 times | | Topic: | Problem Order | |
|
| You seem to be a very nice person and you're doing well in English!
If I would be you I never accepted the terms from your seller and leave the shop
immediately.
In the end you will win. 100%.
Bon nuit,
Martin
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 12:45 | | Subject: | Re: Amazing fees | | Viewed: | 56 times | | Topic: | Problem Order | |
|
| Thanks 
I have to say that the 3 other sellers I dealt with until now were perfectly
fine!
In Problem Order, Leftoverbricks writes:
| | You seem to be a very nice person and you're doing well in English!
If I would be you I never accepted the terms from your seller and leave the shop
immediately.
In the end you will win. 100%.
Bon nuit,
Martin
In Problem Order, niko14 writes:
| | Thanks a lot for all your messages - it's nice to see that I am not the only
one who thinks he is cheating!
I will of course pay nothing, I was simply suggesting to click on "Cancel
Order and Accept Penalty" on the NPB page, but I will actually do nothing
and wait for him to do something.
I will not publish his name here for the moment, at least until I have an official
answer from Bricklink in my favor.
As I said, I'm new here, so a little bit disappointed... Fortunately the
few other orders I did went very well. I guess I was not lucky with this one...
In Problem Order, SezaR writes:
| | Please name and shame
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
|
| | | | | |
| | | | | Author: | Stuart9 | | Posted: | Jan 30, 2023 05:04 | | Subject: | (Cancelled) | | Viewed: | 88 times | | Topic: | Problem Order | |
|
| | (Cancelled) |
|
| | | | | | | | | |
| | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 05:16 | | Subject: | Re: Amazing fees | | Viewed: | 72 times | | Topic: | Problem Order | |
|
| I will not pay, for sure.
Each time I sent him an email, he just answered: "read my terms and conditions".
It seems to be completely normal for him to ask 0.25€ fee per items and not per
lots, so I guess I'm not the only one to which he asked to pay such fees...
In Problem Order, Stuart9 writes:
| | Simply not right, do not pay penalty.
If this is their normal practice and not an error, they shouldn’t be allowed
to sell here, my opinion of course.
Hope it gets resolved and this practice ceases.
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
| | | | | |
| | | | | Author: | axaday | | Posted: | Jan 30, 2023 05:27 | | Subject: | Re: Amazing fees | | Viewed: | 84 times | | Topic: | Problem Order | |
|
| 25E per lot is fee avoidance on the seller.
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 05:30 | | Subject: | Re: Amazing fees | | Viewed: | 89 times | | Topic: | Problem Order | |
|
| 0.25, not 25.
In Problem Order, axaday writes:
| | 25E per lot is fee avoidance on the seller.
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Stuart9 | | Posted: | Jan 30, 2023 06:06 | | Subject: | Re: Amazing fees | | Viewed: | 73 times | | Topic: | Problem Order | |
|
| It also definitely says €0.25 per lot not per piece/item in their terms.
Their interpretation is that a lot is a piece/item, Wow !
Good feedback, so i wonder how these fees were applied on previous orders ?
In Problem Order, niko14 writes:
| | 0.25, not 25.
In Problem Order, axaday writes:
| | 25E per lot is fee avoidance on the seller.
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 06:11 | | Subject: | Re: Amazing fees | | Viewed: | 62 times | | Topic: | Problem Order | |
|
| Actually, the fee was not strictly applied to each item: in some cases, many
items were grouped into a single lot. In other cases, no, as I said before. The
total number of lots (i.e. different items) was 74, the total number of items
was 900, but he placed them into 538 "lots"...
In Problem Order, Stuart9 writes:
| | It also definitely says €0.25 per lot not per piece/item in their terms.
Their interpretation is that a lot is a piece/item, Wow !
Good feedback, so i wonder how these fees were applied on previous orders ?
In Problem Order, niko14 writes:
| | 0.25, not 25.
In Problem Order, axaday writes:
| | 25E per lot is fee avoidance on the seller.
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Nicolasamico37 | | Posted: | Jan 30, 2023 06:14 | | Subject: | Re: Amazing fees | | Viewed: | 63 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Actually, the fee was not strictly applied to each item: in some cases, many
items were grouped into a single lot. In other cases, no, as I said before. The
total number of lots (i.e. different items) was 74, the total number of items
was 900, but he placed them into 538 "lots"...
|
I am really curious about that. Maybe you could take screen picture of your order
? and publish them here ?
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 07:26 | | Subject: | Re: Amazing fees | | Viewed: | 62 times | | Topic: | Problem Order | |
|
| Am I allowed to do that? I can send it to you in a private email, perhaps?
In Problem Order, Nicolasamico37 writes:
| | In Problem Order, niko14 writes:
| | Actually, the fee was not strictly applied to each item: in some cases, many
items were grouped into a single lot. In other cases, no, as I said before. The
total number of lots (i.e. different items) was 74, the total number of items
was 900, but he placed them into 538 "lots"...
|
I am really curious about that. Maybe you could take screen picture of your order
? and publish them here ?
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 30, 2023 11:27 | | Subject: | Re: Amazing fees | | Viewed: | 47 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Am I allowed to do that? I can send it to you in a private email, perhaps?
|
As long as you don’t include any private information that’s on the bottom of
the orders screen page
| |
In Problem Order, Nicolasamico37 writes:
| | In Problem Order, niko14 writes:
| | Actually, the fee was not strictly applied to each item: in some cases, many
items were grouped into a single lot. In other cases, no, as I said before. The
total number of lots (i.e. different items) was 74, the total number of items
was 900, but he placed them into 538 "lots"...
|
I am really curious about that. Maybe you could take screen picture of your order
? and publish them here ?
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Stuart9 | | Posted: | Jan 30, 2023 06:21 | | Subject: | Re: Amazing fees | | Viewed: | 81 times | | Topic: | Problem Order | |
|
| Sorry, you’re right, I forgot what you said.
Seems to have been applied in a strange way.
In Problem Order, niko14 writes:
| | Actually, the fee was not strictly applied to each item: in some cases, many
items were grouped into a single lot. In other cases, no, as I said before. The
total number of lots (i.e. different items) was 74, the total number of items
was 900, but he placed them into 538 "lots"...
In Problem Order, Stuart9 writes:
| | It also definitely says €0.25 per lot not per piece/item in their terms.
Their interpretation is that a lot is a piece/item, Wow !
Good feedback, so i wonder how these fees were applied on previous orders ?
In Problem Order, niko14 writes:
| | 0.25, not 25.
In Problem Order, axaday writes:
| | 25E per lot is fee avoidance on the seller.
In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
|
|
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jan 30, 2023 07:21 | | Subject: | Re: Amazing fees | | Viewed: | 57 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Actually, the fee was not strictly applied to each item: in some cases, many
items were grouped into a single lot. In other cases, no, as I said before. The
total number of lots (i.e. different items) was 74, the total number of items
was 900, but he placed them into 538 "lots"...
|
Just to be clear, there weren't 538 line items in your order, were there?
Some sellers do not consolidate their duplicate items into unique lots.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 07:37 | | Subject: | Re: Amazing fees | | Viewed: | 63 times | | Topic: | Problem Order | |
|
| Actually, there were 538 lines in my order. Sometimes, in other orders I did
(just a few so far...), identical items were split into several lots, but I didn't
care because there was no fee per lot. In this problematic case (again, because
of my lack of experience...), I thought that the fee would apply on each lot
(74) and not on each line (538). I was not able to imagine that a seller could
be so unhonest that he would split 100 identical items into 100 different lots...
My bad!
In Problem Order, peregrinator writes:
| | In Problem Order, niko14 writes:
| | Actually, the fee was not strictly applied to each item: in some cases, many
items were grouped into a single lot. In other cases, no, as I said before. The
total number of lots (i.e. different items) was 74, the total number of items
was 900, but he placed them into 538 "lots"...
|
Just to be clear, there weren't 538 line items in your order, were there?
Some sellers do not consolidate their duplicate items into unique lots.
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jan 30, 2023 11:57 | | Subject: | Re: Amazing fees | | Viewed: | 46 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Actually, there were 538 lines in my order. Sometimes, in other orders I did
(just a few so far...), identical items were split into several lots, but I didn't
care because there was no fee per lot. In this problematic case (again, because
of my lack of experience...), I thought that the fee would apply on each lot
(74) and not on each line (538). I was not able to imagine that a seller could
be so unhonest that he would split 100 identical items into 100 different lots...
My bad!
|
Yes, this seller doesn't consolidate and lists items at deceptively low prices
to get people to order.
Sometimes there are reasons to leave items unconsolidated (like if some are in
poorer condition than others, or there are recognized variants). I can't
imagine that a white 1x2 brick has 100 variations though.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 12:01 | | Subject: | Re: Amazing fees | | Viewed: | 55 times | | Topic: | Problem Order | |
|
| Yes, I agree that sometimes it could be justified, but here it is clearly too
much!
In Problem Order, peregrinator writes:
| | In Problem Order, niko14 writes:
| | Actually, there were 538 lines in my order. Sometimes, in other orders I did
(just a few so far...), identical items were split into several lots, but I didn't
care because there was no fee per lot. In this problematic case (again, because
of my lack of experience...), I thought that the fee would apply on each lot
(74) and not on each line (538). I was not able to imagine that a seller could
be so unhonest that he would split 100 identical items into 100 different lots...
My bad!
|
Yes, this seller doesn't consolidate and lists items at deceptively low prices
to get people to order.
Sometimes there are reasons to leave items unconsolidated (like if some are in
poorer condition than others, or there are recognized variants). I can't
imagine that a white 1x2 brick has 100 variations though.
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | qwertyboy | | Posted: | Jan 30, 2023 16:19 | | Subject: | Re: Amazing fees | | Viewed: | 85 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Actually, there were 538 lines in my order. Sometimes, in other orders I did
(just a few so far...), identical items were split into several lots, but I didn't
care because there was no fee per lot. In this problematic case (again, because
of my lack of experience...), I thought that the fee would apply on each lot
(74) and not on each line (538). I was not able to imagine that a seller could
be so unhonest that he would split 100 identical items into 100 different lots...
My bad!
|
While I don't agree with these types of selling practices, technically the
seller did what was advertised in his terms. A single line in your item represents
a lot. It doesn't matter whether several lines in your order are for the
same type of item (itemID+color+condition), you have ordered 538 lots. Their
terms say they charge EUR 0.25 per lot, so you got charged an additional EUR
134.50.
Again, not saying I condone these "EUR 0.25 per lot" practices. I firmly
believe sellers should charge the prices (which is the result of amount times
the list price) plus a shipping fee, and not tack on any additional nonsense
fees (if sellers believe they get short-changed with such a setup, they should
increase their item pricing). But technically, the seller charged you what is
in their terms (however stupid they are). You agreed to the order terms, this
is a valid order. I can't see BL intervening with this particular order.
I can (and hope to) see BL taking action to stop these silly terms going forward.
Niek.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | maxx3001 | | Posted: | Jan 31, 2023 08:53 | | Subject: | Re: Amazing fees | | Viewed: | 74 times | | Topic: | Problem Order | |
|
| In Problem Order, qwertyboy writes:
| | In Problem Order, niko14 writes:
| | Actually, there were 538 lines in my order. Sometimes, in other orders I did
(just a few so far...), identical items were split into several lots, but I didn't
care because there was no fee per lot. In this problematic case (again, because
of my lack of experience...), I thought that the fee would apply on each lot
(74) and not on each line (538). I was not able to imagine that a seller could
be so unhonest that he would split 100 identical items into 100 different lots...
My bad!
|
While I don't agree with these types of selling practices, technically the
seller did what was advertised in his terms. A single line in your item represents
a lot. It doesn't matter whether several lines in your order are for the
same type of item (itemID+color+condition), you have ordered 538 lots. Their
terms say they charge EUR 0.25 per lot, so you got charged an additional EUR
134.50.
Again, not saying I condone these "EUR 0.25 per lot" practices. I firmly
believe sellers should charge the prices (which is the result of amount times
the list price) plus a shipping fee, and not tack on any additional nonsense
fees (if sellers believe they get short-changed with such a setup, they should
increase their item pricing). But technically, the seller charged you what is
in their terms (however stupid they are). You agreed to the order terms, this
is a valid order. I can't see BL intervening with this particular order.
I can (and hope to) see BL taking action to stop these silly terms going forward.
Niek.
|
It is fee avoidance from the seller, I don’t think BL likes that…
Maxx
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | Poncke | | Posted: | Feb 2, 2023 16:44 | | Subject: | Re: Amazing fees | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| In Problem Order, qwertyboy writes:
| | In Problem Order, niko14 writes:
| | Actually, there were 538 lines in my order. Sometimes, in other orders I did
(just a few so far...), identical items were split into several lots, but I didn't
care because there was no fee per lot. In this problematic case (again, because
of my lack of experience...), I thought that the fee would apply on each lot
(74) and not on each line (538). I was not able to imagine that a seller could
be so unhonest that he would split 100 identical items into 100 different lots...
My bad!
|
While I don't agree with these types of selling practices, technically the
seller did what was advertised in his terms. A single line in your item represents
a lot. It doesn't matter whether several lines in your order are for the
same type of item (itemID+color+condition), you have ordered 538 lots. Their
terms say they charge EUR 0.25 per lot, so you got charged an additional EUR
134.50.
Again, not saying I condone these "EUR 0.25 per lot" practices. I firmly
believe sellers should charge the prices (which is the result of amount times
the list price) plus a shipping fee, and not tack on any additional nonsense
fees (if sellers believe they get short-changed with such a setup, they should
increase their item pricing). But technically, the seller charged you what is
in their terms (however stupid they are). You agreed to the order terms, this
is a valid order. I can't see BL intervening with this particular order.
I can (and hope to) see BL taking action to stop these silly terms going forward.
Niek.
|
The seller made up his own meaning of the word 'lot'. So no, that is
not how it works, even if it is in his terms. Numerous sellers state in their
terms they are not responsible for stuff that happens during shipping, yet as
per EU laws they actually are.
|
|
|
| | | | | |
| | | | | Author: | Nicolasamico37 | | Posted: | Jan 30, 2023 06:12 | | Subject: | Re: Amazing fees | | Viewed: | 87 times | | Topic: | Problem Order | |
|
| A store with fees like that, sorry but I would NEVER buy on it !
I hope you won't be affected by this unsuccessful purchase.
After an experience like that, I am pretty sure you will examine every store
terms before buying anything
Sincerely,
Nicolas
|
|
| | | | | |
| | | | | Author: | 1001bricks | | Posted: | Jan 30, 2023 08:45 | | Subject: | Re: Amazing fees | | Viewed: | 85 times | | Topic: | Problem Order | |
|
| | | I ordered recently 900 items, for a total of 16.62€.
I received an invoice of 160.87€
|
Wow!
Don't accept any penalty, that's not your fault, it's abnormal and
an invoicing very probably not authorized by BrickLink.
Report the shop, open a ticket, post the Shop name in forum.
A Shop is a public entity, they've nothing to hide.
Good luck, we're here to help you here.
|
|
| | | | | | | | | |
| | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 11:57 | | Subject: | Re: Amazing fees | | Viewed: | 60 times | | Topic: | Problem Order | |
|
| Thanks a lot for your support! I sent an message to the help center, is it what
you emant by "openning a ticket"?
In Problem Order, 1001bricks writes:
| | | | I ordered recently 900 items, for a total of 16.62€.
I received an invoice of 160.87€
|
Wow!
Don't accept any penalty, that's not your fault, it's abnormal and
an invoicing very probably not authorized by BrickLink.
Report the shop, open a ticket, post the Shop name in forum.
A Shop is a public entity, they've nothing to hide.
Good luck, we're here to help you here.
|
|
|
| | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 12:46 | | Subject: | Re: Amazing fees | | Viewed: | 54 times | | Topic: | Problem Order | |
|
| Yes, the contact support is what I used this morning. Thanks!
In Problem Order, 1001bricks writes:
|
|
| | | | | |
| | | | | Author: | belokan | | Posted: | Jan 30, 2023 12:54 | | Subject: | Re: Amazing fees | | Viewed: | 78 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
Such a shame that people like this seller are part of this community! Why can't
BL spot these shops with stupidly high fees and take action against them? It
can't be that complicated is it?
I agree that you should name that shop.
No doubt the admins will have the case sorted out in the end, and the penalty
will be removed. Just be patient in the meantime! Sorry that you had such a bad
experience.
And welcome to Bricklink by the way!
|
|
|
| | | | | | | | | |
| | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 13:14 | | Subject: | Re: Amazing fees | | Viewed: | 73 times | | Topic: | Problem Order | |
|
| Thanks a lot for all your nice messages!
Yes, a simple algorithm should be able to detect "unhonest" fees...
In Problem Order, belokan writes:
| | In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
Such a shame that people like this seller are part of this community! Why can't
BL spot these shops with stupidly high fees and take action against them? It
can't be that complicated is it?
I agree that you should name that shop.
No doubt the admins will have the case sorted out in the end, and the penalty
will be removed. Just be patient in the meantime! Sorry that you had such a bad
experience.
And welcome to Bricklink by the way!
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | yorbrick | | Posted: | Jan 30, 2023 14:51 | | Subject: | Re: Amazing fees | | Viewed: | 87 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Thanks a lot for all your nice messages!
Yes, a simple algorithm should be able to detect "unhonest" fees...
|
It cannot in cases like this since they were not obvious.
Similarly it cannot at checkout because who is to say a large fee is wrong, it
might be expensive shipping even for cheap but heavy parts.
|
|
| | | | | |
| | | | | Author: | Ziegelmeister | | Posted: | Jan 30, 2023 13:36 | | Subject: | Re: Amazing fees | | Viewed: | 73 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
WOW! Holy crap.
And I stress out about my nominal $3 S&H fee and postage rates that are often
under actual rate. I even give people refunds or coupons when some oddball item
pushes a 10 ounce order in to Medium Priority boxes.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 13:37 | | Subject: | Re: Amazing fees | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| OK, don't insist, I got it: I was at best naive...
In Problem Order, Yellow.Brick writes:
| | In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
WOW! Holy crap.
And I stress out about my nominal $3 S&H fee and postage rates that are often
under actual rate. I even give people refunds or coupons when some oddball item
pushes a 10 ounce order in to Medium Priority boxes.
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | 1001bricks | | Posted: | Jan 30, 2023 13:42 | | Subject: | Re: Amazing fees | | Viewed: | 67 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | OK, don't insist, I got it: I was at best naive...
|
At best
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | 1001bricks | | Posted: | Jan 30, 2023 14:00 | | Subject: | Re: Amazing fees | | Viewed: | 77 times | | Topic: | Problem Order | |
|
| In Problem Order, 1001bricks writes:
| | In Problem Order, niko14 writes:
| | OK, don't insist, I got it: I was at best naive...
|
At best
|
But don't worry - you did the right move exposing your concerns in forum.
This is deceiving practices, at the minimum - and this shop should've an
Admin to check about this.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 30, 2023 14:17 | | Subject: | Re: Amazing fees | | Viewed: | 76 times | | Topic: | Problem Order | |
|
| I'll keep you updated when I'll get an answer from the help center.
In Problem Order, 1001bricks writes:
| | In Problem Order, 1001bricks writes:
| | In Problem Order, niko14 writes:
| | OK, don't insist, I got it: I was at best naive...
|
At best
|
But don't worry - you did the right move exposing your concerns in forum.
This is deceiving practices, at the minimum - and this shop should've an
Admin to check about this.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Ziegelmeister | | Posted: | Jan 31, 2023 00:10 | | Subject: | Re: Amazing fees | | Viewed: | 57 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | I'll keep you updated when I'll get an answer from the help center.
|
Please do. And thanks for bringing this to everyone's attention.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 31, 2023 03:01 | | Subject: | Re: Amazing fees | | Viewed: | 74 times | | Topic: | Problem Order | |
|
| Well, it seems that I don't have to take the decision of publishing the store's
name or not, it has been done by wildchicken13 . (By the way, how did you find
the store's name??).
Let's wait for the response from the help center.
In Problem Order, Yellow.Brick writes:
| | In Problem Order, niko14 writes:
| | I'll keep you updated when I'll get an answer from the help center.
|
Please do. And thanks for bringing this to everyone's attention.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 31, 2023 03:06 | | Subject: | Re: Amazing fees | | Viewed: | 76 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Well, it seems that I don't have to take the decision of publishing the store's
name or not, it has been done by wildchicken13 . (By the way, how did you find
the store's name??).
Let's wait for the response from the help center.
|
Scouring thru the forum posts it’s probably not to difficult to put it together
| |
In Problem Order, Yellow.Brick writes:
| | In Problem Order, niko14 writes:
| | I'll keep you updated when I'll get an answer from the help center.
|
Please do. And thanks for bringing this to everyone's attention.
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | wildchicken13 | | Posted: | Jan 31, 2023 10:15 | | Subject: | Re: Amazing fees | | Viewed: | 75 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Well, it seems that I don't have to take the decision of publishing the store's
name or not, it has been done by wildchicken13 . (By the way, how did you find
the store's name??).
Let's wait for the response from the help center.
|
After checking the price guide for
it was quite obvious who the seller is.
|
|
| | | | | |
| | | | | Author: | wildchicken13 | | Posted: | Jan 30, 2023 23:04 | | Subject: | Re: Amazing fees | | Viewed: | 193 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
Welcome to BrickLink! I'm sorry that one of your first experiences on this
site was so negative. BrickLink does its best to maintain a fair marketplace,
but that does not stop members from attempting to take advantage of others,
particularly those who are new to the site.
The store in question is Mr Bean Marketplace: https://store.bricklink.com/burt0
They have 99.59% praise on 569 orders, so judging by their feedback, it appears
that most of their buyers are satisfied with their purchases. They do have one
neutral feedback from a few years ago complaining about slow shipping, but reading
through their recent feedback, I see no mention of excessive fees anywhere.
However, their feedback left for others tells a different story. They appear
to have a lot of non-paying buyers, a couple of whom responded to the negative
feedback left for them with complaints about excessive fees. Perhaps, like Nico,
these buyers were simply caught off guard by the lot fees and did not wish to
pay for their order after invoicing, resulting in negative feedback and an NPB.
The seller does have a lightning bolt icon next to their store name, suggesting
that they offer instant checkout. However, when I try to place an order in their
store, I am only offered manual invoice options. I am not sure what buyers in
France or Europe see when they check out.
Browsing through their store inventory, it does appear that this seller has an
abusive pricing structure. For example, consider the following part:
The seller has 43 used listings for this part, each with a quantity of 1. Most
of them are priced at EUR 0.01. However, because of the EUR 0.25 lot fee,
the effective price per part is actually EUR 0.26.
While there are some legitimate reasons that a seller may want to list multiple
lots for the same item, that does not appear to be the case here.
While this does seem unethical, I could not find anything in the Terms of Service
that specifically prohibits this kind of behavior.
It seems like you have done all of the right things, such as contacting the help
desk, posting in the discussion forum, and responding to the NPB. Hopefully,
the BrickLink administrators will take care of this soon.
Play well.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Nubs_Select | | Posted: | Jan 30, 2023 23:12 | | Subject: | Re: Amazing fees | | Viewed: | 78 times | | Topic: | Problem Order | |
|
| In Problem Order, wildchicken13 writes:
| | In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
Welcome to BrickLink! I'm sorry that one of your first experiences on this
site was so negative. BrickLink does its best to maintain a fair marketplace,
but that does not stop members from attempting to take advantage of others,
particularly those who are new to the site.
The store in question is Mr Bean Marketplace: https://store.bricklink.com/burt0
They have 99.59% praise on 569 orders, so judging by their feedback, it appears
that most of their buyers are satisfied with their purchases. They do have one
neutral feedback from a few years ago complaining about slow shipping, but reading
through their recent feedback, I see no mention of excessive fees anywhere.
However, their feedback left for others tells a different story. They appear
to have a lot of non-paying buyers, a couple of whom responded to the negative
feedback left for them with complaints about excessive fees. Perhaps, like Nico,
these buyers were simply caught off guard by the lot fees and did not wish to
pay for their order after invoicing, resulting in negative feedback and an NPB.
The seller does have a lightning bolt icon next to their store name, suggesting
that they offer instant checkout. However, when I try to place an order in their
store, I am only offered manual invoice options. I am not sure what buyers in
France or Europe see when they check out.
Browsing through their store inventory, it does appear that this seller has an
abusive pricing structure. For example, consider the following part:
The seller has 43 used listings for this part, each with a quantity of 1. Most
of them are priced at EUR 0.01. However, because of the EUR 0.25 lot fee,
the effective price per part is actually EUR 0.26.
While there are some legitimate reasons that a seller may want to list multiple
lots for the same item, that does not appear to be the case here.
While this does seem unethical, I could not find anything in the Terms of Service
that specifically prohibits this kind of behavior.
|
should have looked closer as its fee avoidance since the seller doesn't pay
fees on additional charges so he doesn't pay almost any bricklink fees and
the prices everything super cheap so that he earns money from the avoided fees
instead of from the actual items. but yah he silences any potential negative
r neutral feedback by filing npb against people. hopefully all of those npb are
removed along with the seller
| | It seems like you have done all of the right things, such as contacting the help
desk, posting in the discussion forum, and responding to the NPB. Hopefully,
the BrickLink administrators will take care of this soon.
Play well.
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | wildchicken13 | | Posted: | Jan 30, 2023 23:19 | | Subject: | Re: Amazing fees | | Viewed: | 77 times | | Topic: | Problem Order | |
|
| In Problem Order, Nubs_Select writes:
| | should have looked closer as its fee avoidance since the seller doesn't pay
fees on additional charges so he doesn't pay almost any bricklink fees and
the prices everything super cheap so that he earns money from the avoided fees
instead of from the actual items. but yah he silences any potential negative
r neutral feedback by filing npb against people. hopefully all of those npb are
removed along with the seller
|
Section 10.4 of the Terms of Service does address fee avoidance, but I don't
see anything there that specifically says that a seller cannot charge excessive
fees to avoid paying fees to BrickLink.
https://www.bricklink.com/v3/terms_of_service.page
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 30, 2023 23:33 | | Subject: | Re: Amazing fees | | Viewed: | 69 times | | Topic: | Problem Order | |
|
| In Problem Order, wildchicken13 writes:
| | In Problem Order, Nubs_Select writes:
| | should have looked closer as its fee avoidance since the seller doesn't pay
fees on additional charges so he doesn't pay almost any bricklink fees and
the prices everything super cheap so that he earns money from the avoided fees
instead of from the actual items. but yah he silences any potential negative
r neutral feedback by filing npb against people. hopefully all of those npb are
removed along with the seller
|
Section 10.4 of the Terms of Service does address fee avoidance, but I don't
see anything there that specifically says that a seller cannot charge excessive
fees to avoid paying fees to BrickLink.
|
But it’s pretty much the definition of fee avoidance do to the way he’s doing
it
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | wildchicken13 | | Posted: | Jan 30, 2023 23:40 | | Subject: | Re: Amazing fees | | Viewed: | 69 times | | Topic: | Problem Order | |
|
| In Problem Order, Nubs_Select writes:
| | But it’s pretty much the definition of fee avoidance do to the way he’s doing
it
|
It looks like you are right—I missed the "without limitation" clause
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 30, 2023 23:45 | | Subject: | Re: Amazing fees | | Viewed: | 63 times | | Topic: | Problem Order | |
|
| In Problem Order, wildchicken13 writes:
| | In Problem Order, Nubs_Select writes:
| | But it’s pretty much the definition of fee avoidance do to the way he’s doing
it
|
It looks like you are right—I missed the "without limitation" clause
|
🍕
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jan 31, 2023 11:39 | | Subject: | Re: Amazing fees | | Viewed: | 75 times | | Topic: | Problem Order | |
|
| In Problem Order, wildchicken13 writes:
| | In Problem Order, Nubs_Select writes:
| | But it’s pretty much the definition of fee avoidance do to the way he’s doing
it
|
It looks like you are right—I missed the "without limitation" clause
|
How this not explicit fee avoidance:
"CRYPTOCURRENCY ACCEPTED : Bitcoin, Bitcoin Cash, DAI, Ethereum, Litecoin,
BAT, USD Coin, others (ask me)"
None of these are valid payments which means everything is bypassing BL.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jan 31, 2023 11:41 | | Subject: | Re: Amazing fees | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| In Problem Order, psusaxman2000 writes:
| | How this not explicit fee avoidance:
"CRYPTOCURRENCY ACCEPTED : Bitcoin, Bitcoin Cash, DAI, Ethereum, Litecoin,
BAT, USD Coin, others (ask me)"
None of these are valid payments which means everything is bypassing BL.
|
If payment is offsite it should work fine (tax avoidance would be a separate
issue).
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jan 31, 2023 13:45 | | Subject: | Re: Amazing fees | | Viewed: | 62 times | | Topic: | Problem Order | |
|
| In Problem Order, psusaxman2000 writes:
| | In Problem Order, wildchicken13 writes:
| | In Problem Order, Nubs_Select writes:
| | But it’s pretty much the definition of fee avoidance do to the way he’s doing
it
|
It looks like you are right—I missed the "without limitation" clause
|
How this not explicit fee avoidance:
"CRYPTOCURRENCY ACCEPTED : Bitcoin, Bitcoin Cash, DAI, Ethereum, Litecoin,
BAT, USD Coin, others (ask me)"
None of these are valid payments which means everything is bypassing BL.
|
Sorry but this is wrong.
You can get paid in Sea Shells if they've a value for you, but you, the seller,
still owe the total price fees to BrickLink in actual money (USD, EUR...)
The thing is that it's indirect payment (just like IBAN), so BrickLink cannot
invoice and get Sales Tax - but that's another problem.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | udenbricks | | Posted: | Jan 31, 2023 04:38 | | Subject: | Re: Amazing fees | | Viewed: | 108 times | | Topic: | Problem Order | |
|
| In Problem Order, wildchicken13 writes:
| | In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
Welcome to BrickLink! I'm sorry that one of your first experiences on this
site was so negative. BrickLink does its best to maintain a fair marketplace,
but that does not stop members from attempting to take advantage of others,
particularly those who are new to the site.
The store in question is Mr Bean Marketplace: https://store.bricklink.com/burt0
They have 99.59% praise on 569 orders, so judging by their feedback, it appears
that most of their buyers are satisfied with their purchases. They do have one
neutral feedback from a few years ago complaining about slow shipping, but reading
through their recent feedback, I see no mention of excessive fees anywhere.
However, their feedback left for others tells a different story. They appear
to have a lot of non-paying buyers, a couple of whom responded to the negative
feedback left for them with complaints about excessive fees. Perhaps, like Nico,
these buyers were simply caught off guard by the lot fees and did not wish to
pay for their order after invoicing, resulting in negative feedback and an NPB.
The seller does have a lightning bolt icon next to their store name, suggesting
that they offer instant checkout. However, when I try to place an order in their
store, I am only offered manual invoice options. I am not sure what buyers in
France or Europe see when they check out.
Browsing through their store inventory, it does appear that this seller has an
abusive pricing structure. For example, consider the following part:
The seller has 43 used listings for this part, each with a quantity of 1. Most
of them are priced at EUR 0.01. However, because of the EUR 0.25 lot fee,
the effective price per part is actually EUR 0.26.
While there are some legitimate reasons that a seller may want to list multiple
lots for the same item, that does not appear to be the case here.
While this does seem unethical, I could not find anything in the Terms of Service
that specifically prohibits this kind of behavior.
It seems like you have done all of the right things, such as contacting the help
desk, posting in the discussion forum, and responding to the NPB. Hopefully,
the BrickLink administrators will take care of this soon.
Play well.
|
Such a shop is a shame for Bricklink.
See the feedback: A lot of leavers who never came back to BL to buy elsewhere
Very bad for all user of Bricklink.
Bricklink do something about this sort of practice.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | yorbrick | | Posted: | Jan 31, 2023 06:24 | | Subject: | Re: Amazing fees | | Viewed: | 90 times | | Topic: | Problem Order | |
|
| | |
Such a shop is a shame for Bricklink.
See the feedback: A lot of leavers who never came back to BL to buy elsewhere
Very bad for all user of Bricklink.
Bricklink do something about this sort of practice.
|
It is just another example of why BL needs to get into the 20th Century and implement
a policy that orders are not binding until a seller discloses all fees and shows
the total price for an order, at which point the buyer can agree with the price
and it becomes an order ready for payment or disagree and it is cancelled with
no possibility for either to leave feedback.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Jan 31, 2023 06:58 | | Subject: | Re: Amazing fees | | Viewed: | 88 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | | |
Such a shop is a shame for Bricklink.
See the feedback: A lot of leavers who never came back to BL to buy elsewhere
Very bad for all user of Bricklink.
Bricklink do something about this sort of practice.
|
It is just another example of why BL needs to get into the 20th Century and implement
a policy that orders are not binding until a seller discloses all fees and shows
the total price for an order, at which point the buyer can agree with the price
and it becomes an order ready for payment or disagree and it is cancelled with
no possibility for either to leave feedback.
|
+1
and give "final warnings" to members that try such unfair trading scams
Robert
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Poncke | | Posted: | Feb 2, 2023 16:53 | | Subject: | Re: Amazing fees | | Viewed: | 68 times | | Topic: | Problem Order | |
|
| In Problem Order, yorbrick writes:
| | | |
Such a shop is a shame for Bricklink.
See the feedback: A lot of leavers who never came back to BL to buy elsewhere
Very bad for all user of Bricklink.
Bricklink do something about this sort of practice.
|
It is just another example of why BL needs to get into the 20th Century and implement
a policy that orders are not binding until a seller discloses all fees and shows
the total price for an order, at which point the buyer can agree with the price
and it becomes an order ready for payment or disagree and it is cancelled with
no possibility for either to leave feedback.
|
Yes, committing to buy something without knowing the final price is madness.
It was the first thing that threw me off from buying from certain shops.
|
|
| | | | | | | | | |
| | | | | | | Author: | Ziegelmeister | | Posted: | Jan 31, 2023 10:23 | | Subject: | Re: Amazing fees | | Viewed: | 106 times | | Topic: | Problem Order | |
|
| Great detective work.
I don't buy enough off bricklink and everything has been smooth sailing with
instant checkout in my store - when you select manual invoicing and receive your
invoice is there not a way to accept/reject the invoice? It seems a little unfair
to buyers to be forced to blindly accept a bid/invoice without seeing it first.
In Problem Order, wildchicken13 writes:
| | In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
Welcome to BrickLink! I'm sorry that one of your first experiences on this
site was so negative. BrickLink does its best to maintain a fair marketplace,
but that does not stop members from attempting to take advantage of others,
particularly those who are new to the site.
The store in question is Mr Bean Marketplace: https://store.bricklink.com/burt0
They have 99.59% praise on 569 orders, so judging by their feedback, it appears
that most of their buyers are satisfied with their purchases. They do have one
neutral feedback from a few years ago complaining about slow shipping, but reading
through their recent feedback, I see no mention of excessive fees anywhere.
However, their feedback left for others tells a different story. They appear
to have a lot of non-paying buyers, a couple of whom responded to the negative
feedback left for them with complaints about excessive fees. Perhaps, like Nico,
these buyers were simply caught off guard by the lot fees and did not wish to
pay for their order after invoicing, resulting in negative feedback and an NPB.
The seller does have a lightning bolt icon next to their store name, suggesting
that they offer instant checkout. However, when I try to place an order in their
store, I am only offered manual invoice options. I am not sure what buyers in
France or Europe see when they check out.
Browsing through their store inventory, it does appear that this seller has an
abusive pricing structure. For example, consider the following part:
The seller has 43 used listings for this part, each with a quantity of 1. Most
of them are priced at EUR 0.01. However, because of the EUR 0.25 lot fee,
the effective price per part is actually EUR 0.26.
While there are some legitimate reasons that a seller may want to list multiple
lots for the same item, that does not appear to be the case here.
While this does seem unethical, I could not find anything in the Terms of Service
that specifically prohibits this kind of behavior.
It seems like you have done all of the right things, such as contacting the help
desk, posting in the discussion forum, and responding to the NPB. Hopefully,
the BrickLink administrators will take care of this soon.
Play well.
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | wildchicken13 | | Posted: | Jan 31, 2023 10:38 | | Subject: | Re: Amazing fees | | Viewed: | 87 times | | Topic: | Problem Order | |
|
| In Problem Order, Yellow.Brick writes:
| | Great detective work.
I don't buy enough off bricklink and everything has been smooth sailing with
instant checkout in my store - when you select manual invoicing and receive your
invoice is there not a way to accept/reject the invoice? It seems a little unfair
to buyers to be forced to blindly accept a bid/invoice without seeing it first.
|
Indeed, it does. §7.1 of the ToS state:
After an order is submitted, the Buyer enters into a legally binding contract
with the Seller to purchase all items in that order, subject to the Buyer’s rights
under applicable law.
The EU has laws allowing buyers to cancel without penalty, not sure about the
US.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | niko14 | | Posted: | Jan 31, 2023 10:44 | | Subject: | Re: Amazing fees | | Viewed: | 84 times | | Topic: | Problem Order | |
|
| Good news, I received an answer from the help center: they removed the NPB alert!
And advice me to be more carefull next time...
However, the order is still active, I asked them how to cancel it...
I also asked them if what the seller has done can be considered as fee avoidance:
I'll let you know when I'll get an answer.
In Problem Order, wildchicken13 writes:
| | In Problem Order, Yellow.Brick writes:
| | Great detective work.
I don't buy enough off bricklink and everything has been smooth sailing with
instant checkout in my store - when you select manual invoicing and receive your
invoice is there not a way to accept/reject the invoice? It seems a little unfair
to buyers to be forced to blindly accept a bid/invoice without seeing it first.
|
Indeed, it does. §7.1 of the ToS state:
After an order is submitted, the Buyer enters into a legally binding contract
with the Seller to purchase all items in that order, subject to the Buyer’s rights
under applicable law.
The EU has laws allowing buyers to cancel without penalty, not sure about the
US.
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Nicolasamico37 | | Posted: | Jan 31, 2023 11:00 | | Subject: | Re: Amazing fees | | Viewed: | 72 times | | Topic: | Problem Order | |
|
| Good news for you, you won't have to pay 160€ for your parts.
But I'm afraid now you could look at another store to buy these parts you
wanted to buy...
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 31, 2023 11:02 | | Subject: | Re: Amazing fees | | Viewed: | 92 times | | Topic: | Problem Order | |
|
| No worry, I have many other items to but, so in any case it was not my last order
In Problem Order, Nicolasamico37 writes:
| | Good news for you, you won't have to pay 160€ for your parts.
But I'm afraid now you could look at another store to buy these parts you
wanted to buy...
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Jan 31, 2023 11:40 | | Subject: | Re: Amazing fees | | Viewed: | 88 times | | Topic: | Problem Order | |
|
| Answer from Bricklink: this is not a case of fee avoidance ("Fee avoidance
is usually when a seller attempts to get the buyer to purchase offsite so they
don't have to pay taxes or their seller fee from BrickLink.".
On my side, the situation is cleared. If you want, you can blacklist this shop
and eventually send a message to the help center, maybe it will force them to
take an action against the seller.
Once again, thanks for all the advices and support!
In Problem Order, niko14 writes:
| | No worry, I have many other items to but, so in any case it was not my last order
In Problem Order, Nicolasamico37 writes:
| | Good news for you, you won't have to pay 160€ for your parts.
But I'm afraid now you could look at another store to buy these parts you
wanted to buy...
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jan 31, 2023 13:06 | | Subject: | Re: Amazing fees | | Viewed: | 106 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Answer from Bricklink: this is not a case of fee avoidance ("Fee avoidance
is usually when a seller attempts to get the buyer to purchase offsite so they
don't have to pay taxes or their seller fee from BrickLink.".
On my side, the situation is cleared. If you want, you can blacklist this shop
and eventually send a message to the help center, maybe it will force them to
take an action against the seller.
Once again, thanks for all the advices and support!
|
It is very surprising that they don't consider the addition of such a high
amount in fees after the sale as fee avoidance.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jan 31, 2023 13:49 | | Subject: | Re: Amazing fees | | Viewed: | 117 times | | Topic: | Problem Order | |
|
| | | On my side, the situation is cleared.
|
It's properly cancelled?
Happy for you!
| | you want, you can blacklist this shop
|
Done, thanks for this
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Feb 1, 2023 06:44 | | Subject: | Re: Amazing fees | | Viewed: | 117 times | | Topic: | Problem Order | |
|
| Yes, it is properly cancelled such a relief...
In Problem Order, 1001bricks writes:
| | | | On my side, the situation is cleared.
|
It's properly cancelled?
Happy for you!
| | you want, you can blacklist this shop
|
Done, thanks for this
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | Author: | ghyde | | Posted: | Feb 2, 2023 16:02 | | Subject: | Re: Amazing fees | | Viewed: | 85 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Yes, it is properly cancelled such a relief...
In Problem Order, 1001bricks writes:
| | | | On my side, the situation is cleared.
|
It's properly cancelled?
Happy for you!
| | you want, you can blacklist this shop
|
Done, thanks for this
|
|
Did the seller finally agree to the cancellation of the order? Am I reading this
right? Or did BrickLink HelpDesk Admins do that for him?
Perhaps this seller will reconsider their lots policy, going forward.
You should be more careful in future. If you come across multiple identical items
listed with a low quantity, don't buy there until you have properly read
and understood the seller's terms and conditions, and that there are not
excessive lot fees that you would have to pay.
Cheers ...
ghyde
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Feb 4, 2023 02:24 | | Subject: | Re: Amazing fees | | Viewed: | 100 times | | Topic: | Problem Order | |
|
| Actually, I don't know exactly what happened... First, bricklink removed
the NPB alert. An hour later, I received a message saying that the seller cancelled
the order, but I thought that he had to ask me first, so I don't know if
it is bricklink or the seller who cancelled the order...
Also, in one hand, Bricklink clearly agreed that the seller was no honest, because
they explained me that they are usually not allowed to remove a NPB alert, but
that exceptionnally they will do it... But in the other hand, Bricklink also
considered that the seller was respecting the rules... and that I should have
been careful (basically, it was my fault).
I agree that I should have be more careful, but the position of Bricklink is
not clear. I guess they choose to not ban the seller for obvious reasons: if
they had to ban all the sellers with such practices, how much money would they
loose?
In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | Yes, it is properly cancelled such a relief...
In Problem Order, 1001bricks writes:
| | | | On my side, the situation is cleared.
|
It's properly cancelled?
Happy for you!
| | you want, you can blacklist this shop
|
Done, thanks for this
|
|
Did the seller finally agree to the cancellation of the order? Am I reading this
right? Or did BrickLink HelpDesk Admins do that for him?
Perhaps this seller will reconsider their lots policy, going forward.
You should be more careful in future. If you come across multiple identical items
listed with a low quantity, don't buy there until you have properly read
and understood the seller's terms and conditions, and that there are not
excessive lot fees that you would have to pay.
Cheers ...
ghyde
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 4, 2023 02:35 | | Subject: | Re: Amazing fees | | Viewed: | 84 times | | Topic: | Problem Order | |
|
| In Problem Order, niko14 writes:
| | Actually, I don't know exactly what happened... First, bricklink removed
the NPB alert. An hour later, I received a message saying that the seller cancelled
the order, but I thought that he had to ask me first, so I don't know if
it is bricklink or the seller who cancelled the order...
Also, in one hand, Bricklink clearly agreed that the seller was no honest, because
they explained me that they are usually not allowed to remove a NPB alert, but
that exceptionnally they will do it... But in the other hand, Bricklink also
considered that the seller was respecting the rules... and that I should have
been careful (basically, it was my fault).
I agree that I should have be more careful, but the position of Bricklink is
not clear. I guess they choose to not ban the seller for obvious reasons: if
they had to ban all the sellers with such practices, how much money would they
loose?
|
Probably not much since these sellers seem to avoid most bricklink fees
| |
In Problem Order, ghyde writes:
| | In Problem Order, niko14 writes:
| | Yes, it is properly cancelled such a relief...
In Problem Order, 1001bricks writes:
| | | | On my side, the situation is cleared.
|
It's properly cancelled?
Happy for you!
| | you want, you can blacklist this shop
|
Done, thanks for this
|
|
Did the seller finally agree to the cancellation of the order? Am I reading this
right? Or did BrickLink HelpDesk Admins do that for him?
Perhaps this seller will reconsider their lots policy, going forward.
You should be more careful in future. If you come across multiple identical items
listed with a low quantity, don't buy there until you have properly read
and understood the seller's terms and conditions, and that there are not
excessive lot fees that you would have to pay.
Cheers ...
ghyde
|
|
|
|
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| | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | Ber_i | | Posted: | Feb 4, 2023 04:23 | | Subject: | Re: Amazing fees | | Viewed: | 78 times | | Topic: | Problem Order | |
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| In Problem Order, niko14 writes:
| | Actually, I don't know exactly what happened... First, bricklink removed
the NPB alert. An hour later, I received a message saying that the seller cancelled
the order, but I thought that he had to ask me first, so I don't know if
it is bricklink or the seller who cancelled the order...
Also, in one hand, Bricklink clearly agreed that the seller was no honest, because
they explained me that they are usually not allowed to remove a NPB alert, but
that exceptionnally they will do it... But in the other hand, Bricklink also
considered that the seller was respecting the rules... and that I should have
been careful (basically, it was my fault).
I agree that I should have be more careful, but the position of Bricklink is
not clear. I guess they choose to not ban the seller for obvious reasons: if
they had to ban all the sellers with such practices, how much money would they
loose?
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Seems like Bricklink did ban the seller: his buying and selling privileges are
revoked since yesterday.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | StarBrick | | Posted: | Feb 4, 2023 04:31 | | Subject: | Re: Amazing fees | | Viewed: | 73 times | | Topic: | Problem Order | |
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| | finally.... |
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Feb 4, 2023 04:44 | | Subject: | Re: Amazing fees | | Viewed: | 97 times | | Topic: | Problem Order | |
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| | |
Seems like Bricklink did ban the seller: his buying and selling privileges are
revoked since yesterday.
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It is strange the buying privileges have been removed. Even when sellers have
been caught with really bad selling procedures, they tend to keep their buying
privileges.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 4, 2023 11:23 | | Subject: | Re: Amazing fees | | Viewed: | 91 times | | Topic: | Problem Order | |
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| | | Seems like Bricklink did ban the seller: his buying and selling privileges are
revoked since yesterday.
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Good move IMO. They need at least a warning; what they did was totally unfair
for the buyers.
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| | | | | Author: | razorflan | | Posted: | Feb 4, 2023 09:57 | | Subject: | Re: Amazing fees | | Viewed: | 101 times | | Topic: | Problem Order | |
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| In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
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It's great that your NPB was removed & well done for calling out this store.
I think it would only be fair if we could remove all 72 NPBs. For half of them
who were newbies it's too late they will never return, the rest should not
be punished for the seller's unfair methods.
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| | | | | | | Author: | Rob_and_Shelagh | | Posted: | Feb 4, 2023 12:42 | | Subject: | Re: Amazing fees | | Viewed: | 109 times | | Topic: | Problem Order | |
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| In Problem Order, razorflan writes:
| | In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
It's great that your NPB was removed & well done for calling out this store.
I think it would only be fair if we could remove all 72 NPBs. For half of them
who were newbies it's too late they will never return, the rest should not
be punished for the seller's unfair methods.
|
Agreed, an email to those buyers from BL explaining what happened would be great.
As per other messages in the thread, if we had no firm orders until final price
known to buyer, then this sort of NPB wouldn't happen again and in theory
any NPB situations would be "real" ones where a buyer agreed the price,
ordered but didn't pay.
I really think it is time for BL to consider this. Not only is this fair to buyers
but also to the majority of sellers here who do not use "entrapment tactics"
with false cheap prices followed by add on charges.
Robert
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| | | | | | | | | Author: | niko14 | | Posted: | Feb 5, 2023 13:07 | | Subject: | Re: Amazing fees | | Viewed: | 70 times | | Topic: | Problem Order | |
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| Well, that's a good news he has been revokated! On a personal side, I must
say that he was quite unpleasant, almost condescending, so I am happy Should
I send him an email to mock him?
Again,thanks for your support and help.
And I agree: having to validate the order before knowing the final price is quite
strange... And not a common practice on the web.
In Problem Order, Rob_and_Shelagh writes:
| | In Problem Order, razorflan writes:
| | In Problem Order, niko14 writes:
| | Hi,
I ordered recently 900 items, for a total of 16.62€. The seller was applying
a packing fee of 2.5€, plus 0.25€ per lot. Given that my order including 74 different
types of items (= lots), I was expecting a total invoice of 16.62 + 2.5 + 74*0.25
= 37.62€. I received an invoice of 160.87€, because the seller split the 74 lots
in 538 ! For example, I ordered 100 bricks 1*2 white, all used, and the seller
considered them as 100 different lots!
He sent me a NPB, asking me to accept a penalty. I argued that it was not fair,
and asked him to simply cancel the order. I wanted to do it myself by selecting
the option "mutual agreement", and asked him if he agreed. But he waited
for several days to answer me, until the point this possibility (cancel the order)
was not accessible to me anymore. Now he is arguing that he can't cancel
the order, because it is written in his terms and conditions that he never cancels
orders.
I find the whole process (splitting lots to artificially increase fees, not answering
me until the deadline for cancelling ordered is passed, accusing me of not respectiung
his terms and conditions, etc...) totally unfair and dishonest. What could I
do? Except accepting a penalty, I cannot find any other option on the website
(sorry, I'm new on Bricklink).
Thanks in advance for your help.
Nico
|
It's great that your NPB was removed & well done for calling out this store.
I think it would only be fair if we could remove all 72 NPBs. For half of them
who were newbies it's too late they will never return, the rest should not
be punished for the seller's unfair methods.
|
Agreed, an email to those buyers from BL explaining what happened would be great.
As per other messages in the thread, if we had no firm orders until final price
known to buyer, then this sort of NPB wouldn't happen again and in theory
any NPB situations would be "real" ones where a buyer agreed the price,
ordered but didn't pay.
I really think it is time for BL to consider this. Not only is this fair to buyers
but also to the majority of sellers here who do not use "entrapment tactics"
with false cheap prices followed by add on charges.
Robert
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Feb 5, 2023 14:58 | | Subject: | Re: Amazing fees | | Viewed: | 56 times | | Topic: | Problem Order | |
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| | | Should I send him an email to mock him?
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No!
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| | | | | | | | | | | | | Author: | niko14 | | Posted: | Feb 5, 2023 15:45 | | Subject: | Re: Amazing fees | | Viewed: | 60 times | | Topic: | Problem Order | |
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| I was jocking...
In Problem Order, yorbrick writes:
| | | | Should I send him an email to mock him?
|
No!
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| | | | | | | | | | | | | | | Author: | zorbanj | | Posted: | Feb 5, 2023 18:10 | | Subject: | Re: Amazing fees | | Viewed: | 55 times | | Topic: | Problem Order | |
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| Then your joke is in poor taste. I'm glad this worked out for you but there
is no reason to gloat on a public forum.
I think you got lucky - there are many other buyers who are stuck with an NPB
from the seller.
In Problem Order, niko14 writes:
| | I was jocking...
In Problem Order, yorbrick writes:
| | | | Should I send him an email to mock him?
|
No!
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| | | | | | | | | | | | | | | | | Author: | niko14 | | Posted: | Feb 6, 2023 01:18 | | Subject: | Re: Amazing fees | | Viewed: | 77 times | | Topic: | Problem Order | |
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| Come on, sending him a message would have been of poor taste, this was just a
joke... A bad one if you want... But if you'd seen his disrespectful messages,
you would be gloating with me
In Problem Order, zorbanj writes:
| | Then your joke is in poor taste. I'm glad this worked out for you but there
is no reason to gloat on a public forum.
I think you got lucky - there are many other buyers who are stuck with an NPB
from the seller.
In Problem Order, niko14 writes:
| | I was jocking...
In Problem Order, yorbrick writes:
| | | | Should I send him an email to mock him?
|
No!
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| | | | | | | | | | | Author: | BricksOfFaith | | Posted: | Feb 5, 2023 15:46 | | Subject: | Re: Amazing fees | | Viewed: | 58 times | | Topic: | Problem Order | |
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| In Problem Order, niko14 writes:
| | Should I send him an email to mock him?
|
I def would. They totally deserve it. 🤣🤣🤣🤣🤣
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 5, 2023 15:51 | | Subject: | Re: Amazing fees | | Viewed: | 67 times | | Topic: | Problem Order | |
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| In Problem Order, BricksOfFaith writes:
| | In Problem Order, niko14 writes:
| | Should I send him an email to mock him?
|
I def would.
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"Whoever mocks the poor insults his Maker; he who is glad at calamity will
not go unpunished."
Just a random thought, of course.
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| | | | | | | | | | | | | | | Author: | BricksOfFaith | | Posted: | Feb 5, 2023 16:00 | | Subject: | Re: Amazing fees | | Viewed: | 81 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| |
"Whoever mocks the poor insults his Maker; he who is glad at calamity will
not go unpunished."
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Gotta say that it’s impressive how you took what I said out of context yet again
and removed my laughing emojis! Everyone knows very well that I was joking lol
Just a random thought, of course. 🤣🤣🤣🤣
Then again, using the “that guy said” feature I could make you say anything!
Such as:
In Problem Order, 1001bricks writes:
| | I will give BricksofFaith $250 USD credit to my entire store just because I’m a nice guy!
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🤣🤣🤣
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