Non-Paying Buyer Alert (NPB)

If there is no communication or payment from the buyer within 7 days of submitting an order, the seller may file a Non-Paying Buyer Alert.

The buyer will be informed to pay the seller and be informed of the consequences if no payment is sent. After filing the Non-Paying Buyer Alert, the order status will change to NPB and the buyer will not be able to submit any new or additional orders in the seller's store. If the seller is able to successfully resolve payment with the buyer, the seller should remove the Non-Paying Buyer alert.

How to File a Non-Paying Buyer Alert:
Go to the Problem Order page, enter the order ID and the option to file a Non-Paying Buyer Alert will appear if the following conditions are met:
  • You are the seller in the transaction
  • At least 7 days have passed from the order submission date (since the order was last submitted or updated).
  • Current Order Status can't be NPB, NPX, NRS, NSS or Cancelled.
  • Current Payment Status can't be Paid.
How to Remove a Non-Paying Buyer Alert:
Go to the Problem Order page, enter the order ID and the option to remove a Non-Paying Buyer Alert will appear if the order is in NPB or NPX status. Removing the alert will set the order back to Pending status.
Buyer's Response to NPB and NPX Status:
If the buyer responds to the complaint then the seller can Cancel the order after 2 weeks of filing the NPB.
If the buyer does not respond to the complaint then the seller can cancel the order after 1 week of filing the NPB.

If the buyer does not wish to pay for the order and is willing to accept the consequences then the buyer can select option "Cancel Order and Accept Penalty" on the Problem Order page and the order will change to NPX status. The seller can then cancel the order at any time. This option only appears to the buyer if the order is in NPB status. If the buyer selected this option and later wishes to pay for the order and complete the transaction and the order has not been canceled yet by the seller then the buyer can select option "Never Mind, I will be Paying for the Order" which appears on the Problem Order page if the order is in NPB status.

Note: changing an order status to and from NPB and NPX does not change the order status changed date.

Completing a Non-Paying Buyer Alert & Consequences:
Seller can complete a Non-Paying Buyer Alert by canceling the order. When that happens, the following are consequences for the non-paying buyer:

  • 1 Canceled Order - Warning
  • 2 Canceled Orders - Warning
  • 3 Canceled Orders - Buyer Privileges are permanently revoked