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| | | Author: | Brickopedia  | | Posted: | May 11, 2022 17:06 | | Subject: | Advice please... | | Viewed: | 219 times | | Topic: | Help | |
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| Dear Experts
I have a seller, who, for the 2nd time is claiming a package did not arrive.
(UK to UK) As I have only ever had four go missing in way over 3000 orders I
am righty suspicious. I messaged three other buyers who have all had the same
experience. Now, other than stoplist him, the packages sent are under £20 and
therefore insured up to that amount but they are obviously doing this scam regularly.
Can he be reported somewhere? I don't want other buyers to suffer. Also,
would you call them out?
Thank you in advance.
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| | | | | Author: | yorbrick | | Posted: | May 11, 2022 17:32 | | Subject: | Re: Advice please... | | Viewed: | 52 times | | Topic: | Help | |
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| In Help, Brickopedia writes:
| | Dear Experts
I have a seller, who, for the 2nd time is claiming a package did not arrive.
(UK to UK) As I have only ever had four go missing in way over 3000 orders I
am righty suspicious. I messaged three other buyers who have all had the same
experience. Now, other than stoplist him, the packages sent are under £20 and
therefore insured up to that amount but they are obviously doing this scam regularly.
Can he be reported somewhere? I don't want other buyers to suffer. Also,
would you call them out?
Thank you in advance.
|
It is not clear, are you the seller or the buyer here? You say it is a seller
claiming it has not arrived and that you have contacted other buyers. But then
mention stoplisting them, which is a seller action.
If you are the seller and they are the buyer, then yes it might best good idea
to stoplist them or insist on tracked postage.
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| | | | | | | Author: | Brickopedia | | Posted: | May 11, 2022 17:40 | | Subject: | Re: Advice please... | | Viewed: | 58 times | | Topic: | Help | |
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| Sorry, I have confused my message - more haste less speed! I am the seller and
the other party is a buyer who has now, it would appear, told the same story
to 6 other sellers too of 'it hasn't arrived.'
In Help, yorbrick writes:
| | In Help, Brickopedia writes:
| | Dear Experts
I have a seller, who, for the 2nd time is claiming a package did not arrive.
(UK to UK) As I have only ever had four go missing in way over 3000 orders I
am righty suspicious. I messaged three other buyers who have all had the same
experience. Now, other than stoplist him, the packages sent are under £20 and
therefore insured up to that amount but they are obviously doing this scam regularly.
Can he be reported somewhere? I don't want other buyers to suffer. Also,
would you call them out?
Thank you in advance.
|
It is not clear, are you the seller or the buyer here? You say it is a seller
claiming it has not arrived and that you have contacted other buyers. But then
mention stoplisting them, which is a seller action.
If you are the seller and they are the buyer, then yes it might best good idea
to stoplist them or insist on tracked postage.
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| | | | | | | | | Author: | 1001bricks | | Posted: | May 11, 2022 18:51 | | Subject: | Re: Advice please... | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, Brickopedia writes:
| | Sorry, I have confused my message - more haste less speed! I am the seller and
the other party is a buyer who has now, it would appear, told the same story
to 6 other sellers too of 'it hasn't arrived.'
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How could you know this?
Feedback Profile?
It's public info, you can show the link.
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| | | | | | | | | | | Author: | Brickopedia | | Posted: | May 12, 2022 01:41 | | Subject: | Re: Advice please... | | Viewed: | 49 times | | Topic: | Help | |
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| Please note, as above message should say for clarity. I am the SELLER, I wrote
it wrong. It is not a 2nd account, this is the 2nd time. It's a normal street
address and I have now questioned 10 sellers and all but two have said that he
has claimed the post hasn't arrived. One of the two sent tracked and signed
for, I have yet to check with the other. I am asking for where I go next with
this other than stoplisting. I do not want to 'out' someone on here until
it is fully investigated so I will not share a link.
In Help, 1001bricks writes:
| | In Help, Brickopedia writes:
| | Sorry, I have confused my message - more haste less speed! I am the seller and
the other party is a buyer who has now, it would appear, told the same story
to 6 other sellers too of 'it hasn't arrived.'
|
How could you know this?
Feedback Profile?
It's public info, you can show the link.
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| | | | | | | | | | | | | Author: | Stellar | | Posted: | May 12, 2022 04:29 | | Subject: | Re: Advice please... | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, Brickopedia writes:
| | Please note, as above message should say for clarity. I am the SELLER, I wrote
it wrong. It is not a 2nd account, this is the 2nd time. It's a normal street
address and I have now questioned 10 sellers and all but two have said that he
has claimed the post hasn't arrived. One of the two sent tracked and signed
for, I have yet to check with the other. I am asking for where I go next with
this other than stoplisting. I do not want to 'out' someone on here until
it is fully investigated so I will not share a link.
In Help, 1001bricks writes:
| | In Help, Brickopedia writes:
| | Sorry, I have confused my message - more haste less speed! I am the seller and
the other party is a buyer who has now, it would appear, told the same story
to 6 other sellers too of 'it hasn't arrived.'
|
How could you know this?
Feedback Profile?
It's public info, you can show the link.
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If you have suspicions of fraud you can report the member here:
https://www.bricklink.com/problemMember.asp
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| | | | | Author: | 1001bricks | | Posted: | May 11, 2022 18:55 | | Subject: | Re: Advice please... | | Viewed: | 46 times | | Topic: | Help | |
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| | | I have a BUYER, who, for the 2nd time is claiming a package did not arrive.
(UK to UK)
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It's still possible, like 99999 is a random number also.
It could also be not his/her fault: unpleasant local postman or lazy post office...
Did you check the adress? It points to something "normal" in Google map?
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| | | | | | | Author: | WhiteHorseMatt | | Posted: | May 11, 2022 19:18 | | Subject: | Re: Advice please... | | Viewed: | 46 times | | Topic: | Help | |
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| In Help, 1001bricks writes:
| | | | I have a BUYER, who, for the 2nd time is claiming a package did not arrive.
(UK to UK)
|
It's still possible, like 99999 is a random number also.
It could also be not his/her fault: unpleasant local postman or lazy post office...
Did you check the adress? It points to something "normal" in Google map?
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It's a valid address. Points to a normal residential location on Google.
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| | | | | | | | | Author: | 1001bricks | | Posted: | May 11, 2022 19:20 | | Subject: | Re: Advice please... | | Viewed: | 47 times | | Topic: | Help | |
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| In Help, WhiteHorseMatt writes:
| | In Help, 1001bricks writes:
| | | | I have a BUYER, who, for the 2nd time is claiming a package did not arrive.
(UK to UK)
|
It's still possible, like 99999 is a random number also.
It could also be not his/her fault: unpleasant local postman or lazy post office...
Did you check the adress? It points to something "normal" in Google map?
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It's a valid address. Points to a normal residential location on Google.
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How would you know?
It's your second account?
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| | | | | | | | | | | Author: | Brickopedia | | Posted: | May 12, 2022 01:47 | | Subject: | Re: Advice please... | | Viewed: | 52 times | | Topic: | Help | |
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| Whitehorse Matt knows because he is another seller who has had the same issue
with this particular buyer. We have been in communication.
In Help, 1001bricks writes:
| | In Help, WhiteHorseMatt writes:
| | In Help, 1001bricks writes:
| | | | I have a BUYER, who, for the 2nd time is claiming a package did not arrive.
(UK to UK)
|
It's still possible, like 99999 is a random number also.
It could also be not his/her fault: unpleasant local postman or lazy post office...
Did you check the adress? It points to something "normal" in Google map?
|
It's a valid address. Points to a normal residential location on Google.
|
How would you know?
It's your second account?
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| | | | | | | | | | | | | Author: | sharon12 | | Posted: | May 12, 2022 03:46 | | Subject: | Re: Advice please... | | Viewed: | 49 times | | Topic: | Help | |
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| I had the same issue with a buyer a year or so back can't remember the buyer.
Small value order claimed none delivery so I refunded. Then two months later
he bought again and claimed none delivery. I messaged him and said I thought
it strange that two orders from me had gone missing. I told him I would put a
claim in with the post office but they may get in touch with him to verify none
receipt etc as he may have a dodgy postman. Two days later it miraculously appeared.
Sharon.
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| | | | | Author: | Rob_and_Shelagh | | Posted: | May 12, 2022 04:47 | | Subject: | Re: Advice please... | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, Brickopedia writes:
| | Dear Experts
I have a seller, who, for the 2nd time is claiming a package did not arrive.
(UK to UK) As I have only ever had four go missing in way over 3000 orders I
am righty suspicious. I messaged three other buyers who have all had the same
experience. Now, other than stoplist him, the packages sent are under £20 and
therefore insured up to that amount but they are obviously doing this scam regularly.
Can he be reported somewhere? I don't want other buyers to suffer. Also,
would you call them out?
Thank you in advance.
|
Contact Royal Mail. If this is a scam they will have likely received multiple
claims for lost mail to this address. Tell them you believe this is mail fraud
which is a criminal offence and that you will provide any evidence to support
their investigation. If it is not a scam then they likely have a rogue postman
which they need to investigate and your evidence may help.
Robert
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| | | | | | | Author: | WhiteHorseMatt | | Posted: | May 12, 2022 11:58 | | Subject: | Re: Advice please... | | Viewed: | 40 times | | Topic: | Help | |
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| In Help, Rob_and_Shelagh writes:
| | In Help, Brickopedia writes:
| | Dear Experts
I have a seller, who, for the 2nd time is claiming a package did not arrive.
(UK to UK) As I have only ever had four go missing in way over 3000 orders I
am righty suspicious. I messaged three other buyers who have all had the same
experience. Now, other than stoplist him, the packages sent are under £20 and
therefore insured up to that amount but they are obviously doing this scam regularly.
Can he be reported somewhere? I don't want other buyers to suffer. Also,
would you call them out?
Thank you in advance.
|
Contact Royal Mail. If this is a scam they will have likely received multiple
claims for lost mail to this address. Tell them you believe this is mail fraud
which is a criminal offence and that you will provide any evidence to support
their investigation. If it is not a scam then they likely have a rogue postman
which they need to investigate and your evidence may help.
Robert
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I can't answer for the other sellers involved. But mine was a small order
which I just refunded as I didn't think anything of it at the time, so there
was no involvement of the Post Office.
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| | | | | Author: | yorbrick | | Posted: | May 12, 2022 06:09 | | Subject: | Re: Advice please... | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, Brickopedia writes:
| | Dear Experts
I have a seller, who, for the 2nd time is claiming a package did not arrive.
(UK to UK) As I have only ever had four go missing in way over 3000 orders I
am righty suspicious. I messaged three other buyers who have all had the same
experience. Now, other than stoplist him, the packages sent are under £20 and
therefore insured up to that amount but they are obviously doing this scam regularly.
Can he be reported somewhere? I don't want other buyers to suffer. Also,
would you call them out?
Thank you in advance.
|
If they are recent orders, then you and the other sellers could change the existing
feedback to record that a refund was necessary. If there is a pattern would then
show up in the buyer's feedback. I'm not saying to change them to negatives,
but noting the refund so others can see it.
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United Kingdom, England
France, Provence-Alpes-Côte d'Azur
Spain, Comunidad Valenciana
