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Discussion Forum: Messages by Brickwilbo (1534)

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Re: Filter by shop in cart - Brickwilbo (1534)

[...] It's not possible and has been suggested before.
(36 months ago, Jun 16, 2021, to Suggestions)

Re: Please add "i no longer want this order" - Brickwilbo (1534)

[...] Please consider your orders when you are shopping here. Thank you. (URL)
(36 months ago, Jun 15, 2021, to Feedback)

Re: order paid but still not received - Brickwilbo (1534)

[...] If you've paid by PayPal you have 180 days to start a dispute.
(36 months ago, Jun 13, 2021, to Problem Order)

Re: Refunded order says "Paid" not "Cancelled" - Brickwilbo (1534)

[...] The seller has to change the payment status to none, or the order status from paid to ready. Then follow the steps to cancel the order.
(36 months ago, Jun 13, 2021, to Buying)

Re: Buyer posting malicious negative feedback - Brickwilbo (1534)

[...] Report here and let Admin decide: (URL)
(36 months ago, Jun 12, 2021, to Problem Order)

Re: Is it OK to use negative feedback for this? - Brickwilbo (1534)

[...] If you paid by Paypal you can cancel the payment or start a dispute. If you paid by bankwire the seller should refund the second payment.
(36 months ago, Jun 12, 2021, to Feedback)

Re: Angry customer - Brickwilbo (1534)

[...] In addition ask for photos of the damaged parts and ask if the package was damaged too. [...]
(36 months ago, Jun 12, 2021, to Help)

Re: Angry customer - Brickwilbo (1534)

[...] Technically the buyer followed the steps on the Problem Center (URL) Always respond to the NPB in the comment field of the NSS. Explain it's because the timezone [...]
(36 months ago, Jun 12, 2021, to Help)

Re: Changing order status after payment? - Brickwilbo (1534)

[...] Check your shipping settings. Maybe it's a shipping method with an automated invoice. [...]
(36 months ago, Jun 10, 2021, to Help)

Re: What happens after reporting to BL? - Brickwilbo (1534)

[...] (URL)
(36 months ago, Jun 10, 2021, to Help)

Re: Cancelling an Order after it was Paid - Brickwilbo (1534)

[...] Maybe the buyer has to start a OCR.
(36 months ago, Jun 9, 2021, to Help)

Re: NSS filed but never contacted on order to fix - Brickwilbo (1534)

[...] 👍
(36 months ago, Jun 9, 2021, to Problem Order)

Re: Cancelling an Order after it was Paid - Brickwilbo (1534)

[...] If you've refunded through PayPal you can click on the Refund link on the Order Details page. With the edit order button you can the payment status as none. Then you [...]
(36 months ago, Jun 9, 2021, to Help)

Re: System Error Message - Brickwilbo (1534)

[...] The buyer has to verify the address again. See this thread: (URL)
(36 months ago, Jun 9, 2021, to Technical Issues)

Re: order page not updating - Brickwilbo (1534)

[...] In the orders received page settings you can select Separate payment status from the order status. Maybe then you can change the payment status to paid and rhen change [...]
(36 months ago, Jun 9, 2021, to Help)

Re: NSS filed but never contacted on order to fix - Brickwilbo (1534)

[...] Technically the buyer only followed the instructions on this page: (URL) Problem with Order, Buyer or Seller? Buyer or Seller not Responding? Buyer has not Paid? Seller [...]
(36 months ago, Jun 9, 2021, to Problem Order)

Re: NSS filed but never contacted on order to fix - Brickwilbo (1534)

[...] [...] Did you check your email spam folder for an email from the buyer? Maybe the buyer emailed you 7 days ago and didn't received a reply. [...]
(36 months ago, Jun 9, 2021, to Problem Order)

Re: Notes on orders? - Brickwilbo (1534)

[...] When Show My Remarks is unchecked, the order details page can be printed without visible remarks.
(36 months ago, Jun 8, 2021, to Help)

Re: Notes on orders? - Brickwilbo (1534)

[...] Uncheck My order note here: (URL)
(36 months ago, Jun 8, 2021, to Help)

Re: Customer just wants feedback - Brickwilbo (1534)

[...] Report the member to Admin to look into it: (URL)
(36 months ago, Jun 8, 2021, to Feedback)

Re: Changing status from Recieved to NPB - Brickwilbo (1534)

[...] With the edit order button you can change the payment status as none and the order status to ready. Then you can start the NPB process.
(36 months ago, Jun 7, 2021, to Problem Order)

Re: Customer just wants feedback - Brickwilbo (1534)

[...] To have at least 1 feedback is a New Seller Verification requirement. Is it a 0 feedback buyer?
(36 months ago, Jun 7, 2021, to Feedback)

Re: Autofill for MassFeedback - Brickwilbo (1534)

[...] You could leave feedback more often and leave a more personalized feedback instead of a standard mass text.😉
(36 months ago, Jun 6, 2021, to Suggestions)

Re: Buyer marked order paid before I invoiced - Brickwilbo (1534)

[...] With the edit order button on the orders received page you can change the payment status as none and the order status to ready. Then you can send the invoice.
(36 months ago, Jun 6, 2021, to Help)

Re: Shipping method order - Brickwilbo (1534)

[...] If you group the methods only the cheapest one for the order with the cheapest group is shown. Or set a Default Shipping Method: Sellers can flag one shipping method [...]
(36 months ago, Jun 5, 2021, to Shipping)

Re: Buyer can not proceed to checkout... - Brickwilbo (1534)

[...] Add a new manual invoice shipping method.
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: Seller does not support orders shipping to PA - Brickwilbo (1534)

[...] The store has to accept PayPal Onsite as payment method.
(36 months ago, Jun 3, 2021, to Buying)

Re: Onsite payment errors - Brickwilbo (1534)

[...] (URL)
(36 months ago, Jun 3, 2021, to Buying)

Re: Onsite payment errors - Brickwilbo (1534)

[...] Verify your email address and then try again. It helped solving the checkout issue.
(36 months ago, Jun 3, 2021, to Buying)

Re: Buyer with history of complaining about used - Brickwilbo (1534)

[...] Suspicious behaviour can be reported to Admin here: (URL)
(36 months ago, Jun 3, 2021, to Help)

Re: Condition of minifig in display case - Brickwilbo (1534)

[...] :)
(36 months ago, Jun 3, 2021, to Selling)

Re: Adding Items to Paid Order - Brickwilbo (1534)

[...] Unless the Refund feature is used 'the system' would probably think the order is still paid. The idea of instant payment-orders is that no order additions can [...]
(36 months ago, Jun 2, 2021, to Problem Order)

Re: Order Status received uneditable - Brickwilbo (1534)

[...] Yes, with the xp order statusflow only buyer can change order status to completed.
(36 months ago, Jun 2, 2021, to Technical Issues)

Re: Adding Items to Paid Order - Brickwilbo (1534)

[...] No, that's not possible. The seller could refund the payment, change the payment and order status to none and pending. Then you can add a second batch to the order.
(36 months ago, Jun 2, 2021, to Problem Order)

Re: Feedback rmvl policy MUST CHANGE. Here's why. - Brickwilbo (1534)

[...] Report the member for distortion here: (URL)
(36 months ago, Jun 2, 2021, to Help)

Re: Problems for potential customer in Japan - Brickwilbo (1534)

[...] It means that buyer might not be in your store but a different store and contacted the wrong seller. It might be the checkbox Enable seller protection for new buyers [...]
(36 months ago, Jun 2, 2021, to Shipping)

Re: Problems for potential customer in Japan - Brickwilbo (1534)

[...] Is this buyer in your store and not in another store?
(36 months ago, Jun 1, 2021, to Shipping)

Re: shipping to countries - Brickwilbo (1534)

[...] In the Shipping methods, change countries in the different zones.
(36 months ago, Jun 1, 2021, to Help)

Re: BRICKLINK BUG - Brickwilbo (1534)

[...] (URL)
(36 months ago, May 30, 2021, to General)

Re: UK seller needs to ship one off order to Euro - Brickwilbo (1534)

[...] You can add a manual invoice shipping method with a password and send the password.
(36 months ago, May 30, 2021, to Help)

Re: Banning specific users to buy from my shop - Brickwilbo (1534)

[...] (URL)
(36 months ago, May 30, 2021, to Shipping)

Re: Please allow ordering by Item Number - Brickwilbo (1534)

[...] Add the items to the Wantlist and select Item no in the sorting options.
(36 months ago, May 29, 2021, to Suggestions)

Re: Identification please - Brickwilbo (1534)

[...] Look like Playmobil.
(36 months ago, May 28, 2021, to Catalog Identification)

Re: How is order total calculated? - Brickwilbo (1534)

[...] Postage is TBD, the amount is based on similar orders with similar shipping methods.
(36 months ago, May 27, 2021, to Buying)

Re: Store Banner as Image - Brickwilbo (1534)

[...] See html help pages: (URL)
(36 months ago, May 27, 2021, to Help)

Re: not able to remove Items from Shopping Cart - Brickwilbo (1534)

[...] Did you clear the cache and cookies?
(36 months ago, May 27, 2021, to Technical Issues)

Re: Buyer circumvention; no response from support - Brickwilbo (1534)

[...] File a merge request here (URL)
(36 months ago, May 26, 2021, to Help)

Re: No shipping methods found - Brickwilbo (1534)

[...] Does the item exceed your shipping methods restrictions?
(36 months ago, May 26, 2021, to Technical Issues)

Re: Remove 1 item from order - Brickwilbo (1534)

[...] Help page: (URL)
(36 months ago, May 25, 2021, to Selling)

Re: NPB / Paid / cancel order / -ve feedback - Brickwilbo (1534)

[...] Reach out to the seller to both retract the negative feedback within 30 days here: (URL) [...] Send proof of payment here: (URL) [...]
(36 months ago, May 24, 2021, to Problem Order)

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