Discussion Forum: Thread 291194

 Author: liisb View Messages Posted By liisb
 Posted: Jun 10, 2021 14:51
 Subject: Changing order status after payment?
 Viewed: 42 times
 Topic: Help
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liisb (7416)

Location:  USA, Massachusetts
Member Since Contact Type Status
Feb 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Browns Super Brick Store
I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?


I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.

thanks!
Lisa
 Author: wildchicken13 View Messages Posted By wildchicken13
 Posted: Jun 10, 2021 14:56
 Subject: Re: Changing order status after payment?
 Viewed: 21 times
 Topic: Help
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wildchicken13 (838)

Location:  USA, Illinois
Member Since Contact Type Status
Aug 11, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Wild Chicken
In Help, liisb writes:
  I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?


I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.

thanks!
Lisa

Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
 
 Author: liisb View Messages Posted By liisb
 Posted: Jun 10, 2021 15:20
 Subject: Re: Changing order status after payment?
 Viewed: 24 times
 Topic: Help
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liisb (7416)

Location:  USA, Massachusetts
Member Since Contact Type Status
Feb 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Browns Super Brick Store
It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.

Thanks for responding! Thousands of orders and this has never happened before.

In Help, wildchicken13 writes:
  In Help, liisb writes:
  I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?


I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.

thanks!
Lisa

Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
 Author: wildchicken13 View Messages Posted By wildchicken13
 Posted: Jun 10, 2021 16:01
 Subject: Re: Changing order status after payment?
 Viewed: 26 times
 Topic: Help
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wildchicken13 (838)

Location:  USA, Illinois
Member Since Contact Type Status
Aug 11, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Wild Chicken
In Help, liisb writes:
  It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.

Thanks for responding! Thousands of orders and this has never happened before.

Was it an instant checkout/instant invoice order? Or perhaps the buyer marked
the order as paid? Anyway, at the bottom of the order details page, there is
a button that says "edit order". Click on that and then next to "payment status"
select "none" from the drop-down menu. You should then be able to add a shipping
charge and send an updated invoice.

  In Help, wildchicken13 writes:
  In Help, liisb writes:
  I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?


I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.

thanks!
Lisa

Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
 


 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 10, 2021 17:18
 Subject: Re: Changing order status after payment?
 Viewed: 28 times
 Topic: Help
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Brickwilbo (1511)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: Brickwilbo Betuwe Bricks
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In Help, liisb writes:
  It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.

Thanks for responding! Thousands of orders and this has never happened before.

Check your shipping settings.
Maybe it's a shipping method with an automated invoice.

  
In Help, wildchicken13 writes:
  In Help, liisb writes:
  I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?


I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.

thanks!
Lisa

Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.