| Discussion Forum: Thread 291194 |
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| | | Author: | liisb  | | Posted: | Jun 10, 2021 14:51 | | Subject: | Changing order status after payment? | | Viewed: | 48 times | | Topic: | Help | |
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| I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
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| | | | | Author: | wildchicken13 | | Posted: | Jun 10, 2021 14:56 | | Subject: | Re: Changing order status after payment? | | Viewed: | 24 times | | Topic: | Help | |
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| In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
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Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
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| | | | | | | Author: | liisb | | Posted: | Jun 10, 2021 15:20 | | Subject: | Re: Changing order status after payment? | | Viewed: | 28 times | | Topic: | Help | |
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| It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
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| | | | | | | | | Author: | wildchicken13 | | Posted: | Jun 10, 2021 16:01 | | Subject: | Re: Changing order status after payment? | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, liisb writes:
| | It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
|
Was it an instant checkout/instant invoice order? Or perhaps the buyer marked
the order as paid? Anyway, at the bottom of the order details page, there is
a button that says "edit order". Click on that and then next to "payment status"
select "none" from the drop-down menu. You should then be able to add a shipping
charge and send an updated invoice.
| | In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Jun 10, 2021 17:18 | | Subject: | Re: Changing order status after payment? | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, liisb writes:
| | It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
|
Check your shipping settings.
Maybe it's a shipping method with an automated invoice.
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In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
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