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| | | Author: | 3eyeballs  | | Posted: | Jun 3, 2021 00:30 | | Subject: | Buyer with history of complaining about used | | Viewed: | 313 times | | Topic: | Help | |
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| I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
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| | | | | Author: | maxx3001 | | Posted: | Jun 3, 2021 03:30 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 115 times | | Topic: | Help | |
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| In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
If you are sure you send the right stuff and the buyer has done this before,
leave factual feedback.
Maybe give them a neutral stating that the buyer wanted a refund for new parts
trying to say they are used.
Good luck and don’t worry about the feedback you might receive in return, wear
it as a badge of honor.
By giving in to these types, you only encourage them to try it again.
You can report such persons to the helpdesk: https://www.bricklink.com/helpDesk.asp
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| | | | | | | Author: | Brickwilbo | | Posted: | Jun 3, 2021 03:56 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 119 times | | Topic: | Help | |
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| In Help, maxx3001 writes:
| | In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
If you are sure you send the right stuff and the buyer has done this before,
leave factual feedback.
Maybe give them a neutral stating that the buyer wanted a refund for new parts
trying to say they are used.
Good luck and don’t worry about the feedback you might receive in return, wear
it as a badge of honor.
By giving in to these types, you only encourage them to try it again.
You can report such persons to the helpdesk: https://www.bricklink.com/helpDesk.asp
|
Suspicious behaviour can be reported to Admin here: https://www.bricklink.com/problemMember.asp
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| | | | | | | | | Author: | 3eyeballs | | Posted: | Jun 3, 2021 20:19 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 64 times | | Topic: | Help | |
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| Thanks! I am going to gather the other sellers who gave him negative feedback
and build a case to write to the admin.
Winnie
In Help, Brickwilbo writes:
| | In Help, maxx3001 writes:
| | In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
If you are sure you send the right stuff and the buyer has done this before,
leave factual feedback.
Maybe give them a neutral stating that the buyer wanted a refund for new parts
trying to say they are used.
Good luck and don’t worry about the feedback you might receive in return, wear
it as a badge of honor.
By giving in to these types, you only encourage them to try it again.
You can report such persons to the helpdesk: https://www.bricklink.com/helpDesk.asp
|
Suspicious behaviour can be reported to Admin here: https://www.bricklink.com/problemMember.asp
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| | | | | | | | | Author: | 3eyeballs | | Posted: | Jun 9, 2021 13:45 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 38 times | | Topic: | Help | |
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| Do you know what happens after I submit a ticket? I didn't receive a confirmation.
How do I know if there are any updates?
3eyeballs
In Help, Brickwilbo writes:
| | In Help, maxx3001 writes:
| | In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
If you are sure you send the right stuff and the buyer has done this before,
leave factual feedback.
Maybe give them a neutral stating that the buyer wanted a refund for new parts
trying to say they are used.
Good luck and don’t worry about the feedback you might receive in return, wear
it as a badge of honor.
By giving in to these types, you only encourage them to try it again.
You can report such persons to the helpdesk: https://www.bricklink.com/helpDesk.asp
|
Suspicious behaviour can be reported to Admin here: https://www.bricklink.com/problemMember.asp
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| | | | | | | Author: | 3eyeballs | | Posted: | Jun 3, 2021 12:19 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 61 times | | Topic: | Help | |
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| Thank you so much! I think I will stall him a little longer and contact a few
of his negative feedback providers to see if I can build a case against him.
I just got contacted by another buyer who is dealing with the same trouble customer.
This seems like a scam that he is running to get free Lego.Just disappointed
in people like this.
In Help, maxx3001 writes:
| | In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
If you are sure you send the right stuff and the buyer has done this before,
leave factual feedback.
Maybe give them a neutral stating that the buyer wanted a refund for new parts
trying to say they are used.
Good luck and don’t worry about the feedback you might receive in return, wear
it as a badge of honor.
By giving in to these types, you only encourage them to try it again.
You can report such persons to the helpdesk: https://www.bricklink.com/helpDesk.asp
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| | | | | Author: | psusaxman2000 | | Posted: | Jun 3, 2021 09:35 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 80 times | | Topic: | Help | |
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| In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
Asking for the pictures is a start and someone also posted the link for reporting.
To back myself, I always take pictures of my orders once pulled to have a copy
for myself. I only sell used parts right now as I'm still "collecting" set
to get a decent new parts collection, so I use the pictures to verify and confirm
buyers "issues". Everything is snapped with the invoice so that there is no
confusion and I can always reference them. I inspect all my parts when sorting,
but occasionally something gets past me so I can compare notes.
Just something to think about for the future that might help you in a situation
like this.
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| | | | | | | Author: | 3eyeballs | | Posted: | Jun 3, 2021 12:17 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 59 times | | Topic: | Help | |
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| Thanks! I think I will have to start doign that, specially when shipping to
customer with multiple negative feedbacks.
In Help, psusaxman2000 writes:
| | In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
Asking for the pictures is a start and someone also posted the link for reporting.
To back myself, I always take pictures of my orders once pulled to have a copy
for myself. I only sell used parts right now as I'm still "collecting" set
to get a decent new parts collection, so I use the pictures to verify and confirm
buyers "issues". Everything is snapped with the invoice so that there is no
confusion and I can always reference them. I inspect all my parts when sorting,
but occasionally something gets past me so I can compare notes.
Just something to think about for the future that might help you in a situation
like this.
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| | | | | | | | | Author: | tonnic | | Posted: | Jun 3, 2021 12:33 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 61 times | | Topic: | Help | |
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| In Help, 3eyeballs writes:
| | Thanks! I think I will have to start doign that, specially when shipping to
customer with multiple negative feedbacks.
|
It looks like a better idea than in fact it is.
I would only advise it when someone has a quite some non positive feedback.
The most important reason why not do do it all the time is it takes a lot of
time.
In fact you need to take pictures from several angles, if not you might have
‘missed’ a spot, so also underneath a minifigure arm etc.
I think Paypal wouldn’t take much notice of your pictures, it is only the way
you send them, not how they might have been delivered.
So think well about it, it might help you in rare cases but is it worth all the
time?
| |
In Help, psusaxman2000 writes:
| | In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
Asking for the pictures is a start and someone also posted the link for reporting.
To back myself, I always take pictures of my orders once pulled to have a copy
for myself. I only sell used parts right now as I'm still "collecting" set
to get a decent new parts collection, so I use the pictures to verify and confirm
buyers "issues". Everything is snapped with the invoice so that there is no
confusion and I can always reference them. I inspect all my parts when sorting,
but occasionally something gets past me so I can compare notes.
Just something to think about for the future that might help you in a situation
like this.
|
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| | | | | | | | | | | Author: | Brickitty | | Posted: | Jun 3, 2021 12:47 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 80 times | | Topic: | Help | |
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| In Help, tonnic writes:
| | It looks like a better idea than in fact it is.
I would only advise it when someone has a quite some non positive feedback.
The most important reason why not do do it all the time is it takes a lot of
time.
In fact you need to take pictures from several angles, if not you might have
‘missed’ a spot, so also underneath a minifigure arm etc.
I think Paypal wouldn’t take much notice of your pictures, it is only the way
you send them, not how they might have been delivered.
So think well about it, it might help you in rare cases but is it worth all the
time?
|
Not so sure I agree. First, it doesn't take much time if you plan it into
your packing routine. Second, I have very little experience with complaints on
BL, but I encountered scammers like this all the time on the auction site. Simply
telling them that I had pre-shipping pictures that showed they were wrong was
enough to drive 90% of them away. In the few situations where they asked to see
the pictures, I could generally assume that they were genuine complaints (usually
due to buyer error) and send a small refund to be generous, or at least an apology.
I've only had to use pictures in a PayPal dispute twice, I think, and I won
both disputes. Not sure if that's because of the pictures.
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| | | | | | | | | | | | | Author: | zorbanj | | Posted: | Jun 3, 2021 13:08 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 82 times | | Topic: | Help | |
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| This has been my experience as well. If you're not keen on taking photos
of everything, at least do it for the expensive parts and items with higher dispute
potential, like boxes.
In Help, Brickitty writes:
| |
Not so sure I agree. First, it doesn't take much time if you plan it into
your packing routine. Second, I have very little experience with complaints on
BL, but I encountered scammers like this all the time on the auction site. Simply
telling them that I had pre-shipping pictures that showed they were wrong was
enough to drive 90% of them away. In the few situations where they asked to see
the pictures, I could generally assume that they were genuine complaints (usually
due to buyer error) and send a small refund to be generous, or at least an apology.
I've only had to use pictures in a PayPal dispute twice, I think, and I won
both disputes. Not sure if that's because of the pictures.
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| | | | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Jun 4, 2021 00:27 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 67 times | | Topic: | Help | |
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| In Help, Brickitty writes:
| | In Help, tonnic writes:
| | It looks like a better idea than in fact it is.
I would only advise it when someone has a quite some non positive feedback.
The most important reason why not do do it all the time is it takes a lot of
time.
In fact you need to take pictures from several angles, if not you might have
‘missed’ a spot, so also underneath a minifigure arm etc.
I think Paypal wouldn’t take much notice of your pictures, it is only the way
you send them, not how they might have been delivered.
So think well about it, it might help you in rare cases but is it worth all the
time?
|
Not so sure I agree. First, it doesn't take much time if you plan it into
your packing routine. Second, I have very little experience with complaints on
BL, but I encountered scammers like this all the time on the auction site. Simply
telling them that I had pre-shipping pictures that showed they were wrong was
enough to drive 90% of them away. In the few situations where they asked to see
the pictures, I could generally assume that they were genuine complaints (usually
due to buyer error) and send a small refund to be generous, or at least an apology.
I've only had to use pictures in a PayPal dispute twice, I think, and I won
both disputes. Not sure if that's because of the pictures.
|
Out of curiosity, when it comes to large orders with lets say 100 lots with each
lot averaging 20 plus pieces, how do you go about taking pictures without it
taking to much of your time and how many pictures would you take of a larger
order like this?
Thanks, Jim.
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| | | | | | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jun 4, 2021 11:01 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 50 times | | Topic: | Help | |
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| | | Out of curiosity, when it comes to large orders with lets say 100 lots with each
lot averaging 20 plus pieces, how do you go about taking pictures without it
taking to much of your time and how many pictures would you take of a larger
order like this?
Thanks, Jim.
|
I've had about 25 orders in my shop that have been over 100 parts and only
5 that have been over 75 lots, so I don't have a big sample set obviously.
It definitely adds a little extra time to the fulfillment process, but I still
manage to layout everything as I use this as my verification process for packing
everything. If there are to many parts, it just means there are 2 or 3 pictures.
It's not something that really gets called upon very often, but personally
just felt like a good thing to have being that everything is there and a picture
takes but a few seconds on your phone.
If you pack everything directly during your picking process, this might be a
little more annoying to take a picture for each part/lot so a trade off might
be to take a picture of your parts bagged. This obviously wouldn't have
as much weight from a confirmation perspective if you mix lots in your bags.
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| | | | | | | | | | | | | | | Author: | crxefx | | Posted: | Jun 5, 2021 05:21 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 46 times | | Topic: | Help | |
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| LOL! How about 160 lots 169 parts! I literally packed this order last week! Business
is business.... Never have taken a picture of anything since selling on BL. Customer
service is the only thing that matters. As mentioned already, the nick or
scratch on the bottom of a minifig arm will not! be shown by the picture you
take. People call me 5x a day trying to scam me out of my money! This is the
norm! I don't believe any buyer has tried to scam me though in almost 3000
orders. If there is a quality problem it is most likely my fault. 100% feedback
rating. Feel free to drop their name so we can block them if we feel the need.
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| | | | | | | | | | | Author: | psusaxman2000 | | Posted: | Jun 3, 2021 21:48 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 70 times | | Topic: | Help | |
|
| In Help, tonnic writes:
| | In Help, 3eyeballs writes:
| | Thanks! I think I will have to start doign that, specially when shipping to
customer with multiple negative feedbacks.
|
It looks like a better idea than in fact it is.
I would only advise it when someone has a quite some non positive feedback.
The most important reason why not do do it all the time is it takes a lot of
time.
In fact you need to take pictures from several angles, if not you might have
‘missed’ a spot, so also underneath a minifigure arm etc.
I think Paypal wouldn’t take much notice of your pictures, it is only the way
you send them, not how they might have been delivered.
So think well about it, it might help you in rare cases but is it worth all the
time?
|
I would agree that there can be a line here that you have to balance and that
is all up the the individual. For me, I thoroughly look over all my minifigs
and then they are all individually bagged and marked with the id and stored.
When they are purchased, they are photographed with the entire order, in their
bags.
As for the rest of the pieces, yes, there can be marks on different sides, but
in general I have smaller order and all pieces are review three times (during
sorting, picking and packing). I only photograph the entire order and have yet
to have a complaint about an over marked piece.
On the flip side, I have had one with a non-Lego part that I missed. When called
out, reviewed my picture and sure enough there was there was the stud without
the logo, clear as day. Two other orders I was able to show the seller that
the "missing" items were part of the order and then they were magically found.
It serves a purpose for me and can help. It may not be perfect, but as seen
here, nothing is.
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| | | | | | | Author: | pitz8008 | | Posted: | Jun 4, 2021 00:35 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 79 times | | Topic: | Help | |
|
| In Help, psusaxman2000 writes:
| | In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
Asking for the pictures is a start and someone also posted the link for reporting.
To back myself, I always take pictures of my orders once pulled to have a copy
for myself. I only sell used parts right now as I'm still "collecting" set
to get a decent new parts collection, so I use the pictures to verify and confirm
buyers "issues". Everything is snapped with the invoice so that there is no
confusion and I can always reference them. I inspect all my parts when sorting,
but occasionally something gets past me so I can compare notes.
Just something to think about for the future that might help you in a situation
like this.
|
To each their own, but I've gotta say this sounds like an incredibly yuge
massive waste of time. You'd have way more sales that would far outweigh
any problem that may arise if you didn't spend so much time doing this.
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| | | | | | | | | Author: | psusaxman2000 | | Posted: | Jun 4, 2021 10:53 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 47 times | | Topic: | Help | |
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| | | To each their own, but I've gotta say this sounds like an incredibly yuge
massive waste of time. You'd have way more sales that would far outweigh
any problem that may arise if you didn't spend so much time doing this.
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I understand your point and if I was a larger store with higher order load, I
might have that same mindset, but at this time I pick all my lots for an order
into a small box. Then set them onto a table and verify them again to pack them
into my shipping materials. This is the point when I take my picture(s). Is
this an extra step, yup, but trying to get into habits and being consistent as
a seller has also allowed me to catch a few picking errors that would have otherwise
made it to the customer.
Single person shop, small, shared storage bins requires a little extra overhead
to be correct. Just my way of double checking myself and while it's all
laid out, a picture takes but a few seconds.
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| | | | | Author: | peregrinator | | Posted: | Jun 3, 2021 09:54 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 73 times | | Topic: | Help | |
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| In Help, 3eyeballs writes:
| | Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
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It me
In particular, I have trouble distinguishing Light Gray that hasn't yellowed
from older yellowed Light Bluish Gray
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| | | | | | | Author: | MrPetovan | | Posted: | Jun 3, 2021 10:54 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 78 times | | Topic: | Help | |
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| Same here, that's why I'm parting with all the parts from my personal
collection that I think are Light Gray or Dark Gray, with a disclaimer that some
parts could be yellowed Light Bluish Gray.
In Help, peregrinator writes:
| | In Help, 3eyeballs writes:
| | Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
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It me
In particular, I have trouble distinguishing Light Gray that hasn't yellowed
from older yellowed Light Bluish Gray
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| | | | | | | Author: | 3eyeballs | | Posted: | Jun 3, 2021 12:15 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 83 times | | Topic: | Help | |
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| Yes, we have trouble ID'ing LG to LBGs too, but in this case, he is talking
about Dark Gray and DBG. We know we did not make a mistake. And I just got
contacted by another buyer who is dealing with the same trouble customer. This
seems like a scam that he is running to get free Lego.
In Help, peregrinator writes:
| | In Help, 3eyeballs writes:
| | Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
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It me
In particular, I have trouble distinguishing Light Gray that hasn't yellowed
from older yellowed Light Bluish Gray
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| | | | | | | | | Author: | greenman | | Posted: | Jun 4, 2021 03:56 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 84 times | | Topic: | Help | |
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| Hi all,
I am this other seller. Last Wednesday I read the original posting of 3eyeballs.
100% the same annoying complaints about brand new Lego parts. Grrr.
It was a nice large order, with many different lots, thousends of parts. We found
1 mistake, a missing Minifigure, which we immediately refunded for 150% value,
including a big 'Sorry'.
One of the (many!!) complaints to me was: "The trans clear basepates (16x16)
are used".
These were new of course, but have been stored about 15 years over here, I found
them in a hidden box. I told him that.
Reply from customer: "If these plates have been stored so long, in a box containing
other parts too (also New btw) the plates are used". "I want full refund for
these".
Really!??
Nah, I don't think so.
Amd so on...
My last reply was: 'Please send all the parts you are not happy with back
to me, and I will refund these. I pay for shipment of course, I'll send the
refund after checking the content'
....silence since then (2 days ago)
Oh well, 1 out of 1000 orders is an annoying experience. Which means that 999
times the order was closed with a smile.
I go for the smiles!!
- Klaas
In Help, 3eyeballs writes:
| | Yes, we have trouble ID'ing LG to LBGs too, but in this case, he is talking
about Dark Gray and DBG. We know we did not make a mistake. And I just got
contacted by another buyer who is dealing with the same trouble customer. This
seems like a scam that he is running to get free Lego.
In Help, peregrinator writes:
| | In Help, 3eyeballs writes:
| | Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
|
It me
In particular, I have trouble distinguishing Light Gray that hasn't yellowed
from older yellowed Light Bluish Gray
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| | | | | | | | | | | Author: | 3eyeballs | | Posted: | Jun 4, 2021 13:17 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 72 times | | Topic: | Help | |
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| I was to emphasized that Klaas and I have corresponded and the person Klaas is
dealing is dealing with is the EXACT SAME PERSON as the one I am dealing with!
I find it incredibly unlikely that one single person can have that many problems
with sellers selling him wrong or unmatched parts or Used vs New parts. I have
gotten another 5 sellers' confirmation that they had trouble with this guy
in just 1 day!
I will go draft my complaint to admin now.
3Eyeballs
In Help, greenman writes:
| | Hi all,
I am this other seller. Last Wednesday I read the original posting of 3eyeballs.
100% the same annoying complaints about brand new Lego parts. Grrr.
It was a nice large order, with many different lots, thousends of parts. We found
1 mistake, a missing Minifigure, which we immediately refunded for 150% value,
including a big 'Sorry'.
One of the (many!!) complaints to me was: "The trans clear basepates (16x16)
are used".
These were new of course, but have been stored about 15 years over here, I found
them in a hidden box. I told him that.
Reply from customer: "If these plates have been stored so long, in a box containing
other parts too (also New btw) the plates are used". "I want full refund for
these".
Really!??
Nah, I don't think so.
Amd so on...
My last reply was: 'Please send all the parts you are not happy with back
to me, and I will refund these. I pay for shipment of course, I'll send the
refund after checking the content'
....silence since then (2 days ago)
Oh well, 1 out of 1000 orders is an annoying experience. Which means that 999
times the order was closed with a smile.
I go for the smiles!!
- Klaas
In Help, 3eyeballs writes:
| | Yes, we have trouble ID'ing LG to LBGs too, but in this case, he is talking
about Dark Gray and DBG. We know we did not make a mistake. And I just got
contacted by another buyer who is dealing with the same trouble customer. This
seems like a scam that he is running to get free Lego.
In Help, peregrinator writes:
| | In Help, 3eyeballs writes:
| | Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
|
It me
In particular, I have trouble distinguishing Light Gray that hasn't yellowed
from older yellowed Light Bluish Gray
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| | | | | Author: | Adjour | | Posted: | Jun 5, 2021 20:49 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 82 times | | Topic: | Help | |
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| I sell mostly used and have never had this complaint.
I also use LOTS of packing material. I get many positive comments about it which
leads me to believe that other sellers skimp on it. I know I personally have
gotten many orders where I'm shocked the items are undamaged.
Perhaps examine your shipping practices in regards to padding.
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| | | | | | | Author: | 3eyeballs | | Posted: | Jun 6, 2021 01:47 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 54 times | | Topic: | Help | |
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| As mentioned above, we have 100% positive feedback for 9 years. Not only do
we clean most parts with a light mist of rubbing alcohol (doing this allows us
to examine the parts once more before shipping), we dry them with a microfiber
cloth. We have never had a complaint like this either. We package our parts
very vert very very very carefully. The damages he claimed could not have come
from packaging / shipping of the parts, but thanks for your suggestion.
3eyeballs
In Help, Adjour writes:
| | I sell mostly used and have never had this complaint.
I also use LOTS of packing material. I get many positive comments about it which
leads me to believe that other sellers skimp on it. I know I personally have
gotten many orders where I'm shocked the items are undamaged.
Perhaps examine your shipping practices in regards to padding.
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USA, California
Netherlands, Utrecht
