| Discussion Forum: Thread 291312 |
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| | | Author: | BlackWhite  | | Posted: | Jun 13, 2021 14:45 | | Subject: | order paid but still not received | | Viewed: | 135 times | | Topic: | Problem Order | |
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| Hello, I have been waiting for this order for almost two months, I have already
sent several emails to the seller to find out where the order was, after one
month he has finally sent the order, and now it is soon 1 me that I am waiting
to receive it.
So my question is can we ask for the refund after all this time where do I have
to keep waiting again?
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| | | | | Author: | Brickwilbo | | Posted: | Jun 13, 2021 15:11 | | Subject: | Re: order paid but still not received | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, BlackWhite writes:
| | Hello, I have been waiting for this order for almost two months, I have already
sent several emails to the seller to find out where the order was, after one
month he has finally sent the order, and now it is soon 1 me that I am waiting
to receive it.
So my question is can we ask for the refund after all this time where do I have
to keep waiting again?
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If you've paid by PayPal you have 180 days to start a dispute.
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| | | | | Author: | wildchicken13 | | Posted: | Jun 13, 2021 23:38 | | Subject: | Re: order paid but still not received | | Viewed: | 46 times | | Topic: | Problem Order | |
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| In Problem Order, BlackWhite writes:
| | Hello, I have been waiting for this order for almost two months, I have already
sent several emails to the seller to find out where the order was, after one
month he has finally sent the order, and now it is soon 1 me that I am waiting
to receive it.
So my question is can we ask for the refund after all this time where do I have
to keep waiting again?
|
I'm sorry to hear that. Where is the seller located? I don't know how
long it takes to ship a package within France or the EU, but I do know that it
can take a while for packages to travel from North America to Europe.
Is the package tracked? In the United States, all packages are tracked, but I
know that package tracking is less common in Europe. If the package is tracked,
then you will be able to check its status (shipped, in transit, delivered, etc.)
using the tracking number.
If there is no tracking number and you are doubtful that the seller actually
shipped the order, then you can file a non-shipping seller alert (NSS) on BrickLink.
The seller will have to provide proof of shipping or else the order will be cancelled
after a certain period of time and you will be given a refund (at least that
is my understanding). You can file an NSS here: https://www.bricklink.com/retractOrder.asp
If the seller did ship the order and it still does not turn up after a while,
then I would follow Brickwilbo's advice and start a PayPal claim (if you
paid via PayPal). If you paid via IBAN or some other offsite payment method other
than PayPal, then unfortunately, I'm not sure that you have much recourse.
I hope that helps.
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| | | | | | | Author: | BlackWhite | | Posted: | Jun 14, 2021 04:32 | | Subject: | Re: order paid but still not received | | Viewed: | 42 times | | Topic: | Problem Order | |
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| Thank you for all your answers.
I already put the order in NSS a week ago.
Yesterday I sent him an email to ask him if he saw with the mail, he replied
that he picked up the package and that he would mail it tomorrow (You find it
normal that in one week it did not move more than that and that each time I have
to send him an email to get information).
So I told him to send me proof that he did send the package.
If I do not have proof in the day I would make the refund request via paypal
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| | | | | | | | | Author: | SylvainLS | | Posted: | Jun 14, 2021 06:05 | | Subject: | Re: order paid but still not received | | Viewed: | 39 times | | Topic: | Problem Order | |
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| In Problem Order, BlackWhite writes:
| | Thank you for all your answers.
I already put the order in NSS a week ago.
Yesterday I sent him an email to ask him if he saw with the mail, he replied
that he picked up the package and that he would mail it tomorrow (You find it
normal that in one week it did not move more than that and that each time I have
to send him an email to get information).
So I told him to send me proof that he did send the package.
If I do not have proof in the day I would make the refund request via paypal
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Et surtout, ne pas annuler le NSS tant que tu n’as ni paquet ni remboursement.
And above all, don’t cancel the NSS until you have either the package or a refund.
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France, Bourgogne-Franche-Comté
Netherlands, Gelderland
USA, Illinois
