Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Brickwilbo  | | Posted: | Jun 16, 2021 06:34 | | Subject: | Re: Filter by shop in cart | | Viewed: | 20 times | | Topic: | Suggestions | |
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| In Suggestions, Ey.Has writes:
| | Hi.
Is there a way that when I search for store to buy an item ("items for sell"
in item's page), I could filter the results and see only stores that I already
have items in their cart?
I prefer to add items to basket that I already have than to create a new basket.
(that way i pay for shipping only once)
Thanks
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It's not possible and has been suggested before.
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| Author: | Brickwilbo | | Posted: | Jun 15, 2021 04:34 | | Subject: | Re: Please add "i no longer want this order" | | Viewed: | 121 times | | Topic: | Feedback | |
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| In Feedback, Deedesria writes:
| | Theres no good way to communicate why i want to cancel my orders sometimes. I
often end up with not enough money, or almost impulse buying sets and changing
my mind. Please add an option that says "I no longer want this order" or something
along those lines
|
Please consider your orders when you are shopping here.
Thank you.
https://www.bricklink.com/pref_stop.asp
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| Author: | Brickwilbo | | Posted: | Jun 13, 2021 15:11 | | Subject: | Re: order paid but still not received | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, BlackWhite writes:
| | Hello, I have been waiting for this order for almost two months, I have already
sent several emails to the seller to find out where the order was, after one
month he has finally sent the order, and now it is soon 1 me that I am waiting
to receive it.
So my question is can we ask for the refund after all this time where do I have
to keep waiting again?
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If you've paid by PayPal you have 180 days to start a dispute.
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| Author: | Brickwilbo | | Posted: | Jun 13, 2021 12:42 | | Subject: | Re: Refunded order says "Paid" not "Cancelled" | | Viewed: | 25 times | | Topic: | Buying | |
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| In Buying, ybtfbiwgw writes:
| | I placed an order for parts the seller had listed incorrectly, and they refunded
me the order total which I got through PayPal. When I click on the order and
it takes me to the details, the refund is listed there, under the order summary.
So it seems they refunded me through the BL system, but the status is still "Paid"
and hasn't updated to "Cancelled". Am I incorrect in thinking the refund
means the order is cancelled? I want to file it and get it off my open orders
page. Thanks for any help!
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The seller has to change the payment status to none, or the order status from
paid to ready.
Then follow the steps to cancel the order.
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| Author: | Brickwilbo | | Posted: | Jun 12, 2021 15:25 | | Subject: | Re: Buyer posting malicious negative feedback | | Viewed: | 64 times | | Topic: | Problem Order | |
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| In Problem Order, ck.brick.lego writes:
| | I received an order on 12th June (Hong Kong Time, GMT+8), and the initial conversations
were normal (over the shipping options etc.)
Later I discovered from his feedback that the account is questionable. At first,
I didn't realize because he has hundreds of feedbacks, but when I looked
at the complaints, they are solid and made by credible stores, which involves
filing PayPal complaints while getting the goods. I approached some of the stores
and did consider the claims solid.
I decided to cancel his order. He demanded a reason and I spoke the case plain
and simple, i.e. his profile involves the above questionable elements.
The above took place in less than 10 hours, with no posting took place, let alone
any goods delivered.
Then he posted a negative feedback. I do not deny his right to respond negatively,
yet the interesting part is: "Selling FAKE China Lego!! FAKE China Lego!! FAKE
China Lego!!! never buy from!!!" (verbatim, full text)
I messaged him to demand a ground, and further action is being taken. Here is
his reply, verbatim and full text once again:
"Most of the China people sell fake lego, worldwide know, now hong kong also
belongs
to China, so you are all the same level now, Kong Chan."
Anyone with the above knowledge would know his claim is totally without ground.
Here are my questions:
(1) is it seller's right to cancel order based on my suspicion? How can sellers
avoid loss due to these PayPal loopholes? Or you guys just sell with insurance
etc, even if the profile is highly questionable?
(2) are there mechanisms to delete these malicious feedback? BrickLink has the
system record, proving it impossible for him to judge authenticity of my products
(which are authentic for certain.)
(3) He used racist remarks in a follow-up message. The word "Kong Chan" means
someone stupid in Hong Kong. I'm not feeling unhappy at all, but I think
BrickLink is a harmonious place not tolerating such remarks.
And the user is named "willpayit", from Malaysia. You are welcome to publicly
respond to the issue. Obviously, manners maketh man. While you are clearly not
up to the standard of a man of manner, you are welcome to respond to the facts.
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Report here and let Admin decide: https://www.bricklink.com/problemMember.asp
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| Author: | Brickwilbo | | Posted: | Jun 12, 2021 07:29 | | Subject: | Re: Is it OK to use negative feedback for this? | | Viewed: | 79 times | | Topic: | Feedback | |
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| In Feedback, Legopeter writes:
| | Hello,
I recently purchased a LEGO set here and had trouble processing payment. When
I paid online I got no message saying payment when though so I did it again.
That time I got the expected message. After a few days I checked my account and
the payment was made twice. No super big amount, like USD 100, but anyway, annoying.
Bank wont take responsibility, says I should contect seller. I've done so,
no reply.
So, in one sense, the seller has done nothing wrong.
On the other hand, he's not completely honest either.
Would it be proper to let this mistake of mine (or rather, my bank, in my opinion)
be reflected in my feedback for the order?
Best regards,
Peter
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If you paid by Paypal you can cancel the payment or start a dispute.
If you paid by bankwire the seller should refund the second payment.
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| Author: | Brickwilbo | | Posted: | Jun 12, 2021 04:17 | | Subject: | Re: Angry customer | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, Brickwilbo writes:
| | In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
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Technically the buyer followed the steps on the Problem Center https://www.bricklink.com/retractOrder.asp
Always respond to the NPB in the comment field of the NSS.
Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
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In addition ask for photos of the damaged parts and ask if the package was damaged
too.
| | | |
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
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| Author: | Brickwilbo | | Posted: | Jun 12, 2021 04:14 | | Subject: | Re: Angry customer | | Viewed: | 50 times | | Topic: | Help | |
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| In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
|
Technically the buyer followed the steps on the Problem Center https://www.bricklink.com/retractOrder.asp
Always respond to the NPB in the comment field of the NSS.
Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
| |
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
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| Author: | Brickwilbo | | Posted: | Jun 10, 2021 17:18 | | Subject: | Re: Changing order status after payment? | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, liisb writes:
| | It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
|
Check your shipping settings.
Maybe it's a shipping method with an automated invoice.
| |
In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
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Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
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| Author: | Brickwilbo | | Posted: | Jun 10, 2021 00:12 | | Subject: | Re: What happens after reporting to BL? | | Viewed: | 64 times | | Topic: | Help | |
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| In Help, 3eyeballs writes:
| | Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
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https://www.bricklink.com/help.asp?helpID=265
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| Author: | Brickwilbo | | Posted: | Jun 9, 2021 14:39 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, macebobo writes:
| | In Help, Brickwilbo writes:
| | In Help, frabbit writes:
| | Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.
|
I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
Thanks!
|
Maybe the buyer has to start a OCR.
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| Author: | Brickwilbo | | Posted: | Jun 9, 2021 06:46 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 34 times | | Topic: | Problem Order | |
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| In Problem Order, firestar246 writes:
| | In Problem Order, MrPetovan writes:
| | 3. You should stoplist this buyer.
|
Woah, I wouldn't do that quite yet. Is it a new buyer? Then most likely they
just don't know how it all works and how an NSS can be quite detrimental
to a seller if completed.
I've had a couple new buyers to that to me and I explained that usually the
common courtesy is to work with the seller first and that the NSS is usually
only for extreme cases where the seller won't cooperate. Once explained,
they usually apologize and remove the NSS right away.
So to OP, don't go blocking this guy unless it's obvious he's just
being difficult. If you block someone who just doesn't know how the system
works yet, you'll leave a bad taste in their mouth and they may not want
to touch BL again, which would hurt all here.
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👍
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| Author: | Brickwilbo | | Posted: | Jun 9, 2021 06:14 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, frabbit writes:
| | Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.
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| Author: | Brickwilbo | | Posted: | Jun 9, 2021 05:35 | | Subject: | Re: System Error Message | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| In Technical Issues, The_Toy_Planet writes:
| | Hi,
We are a seller and are having a problem with buyers not being able to check
out. We are getting a lot of messages from them saying this -
I am trying to place an order but keep getting a 'System Error' message
on the Shopping Cart page. I am buying from others at the same time and having
no problems.
Please can anyone help !
Many Thanks
Bev
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The buyer has to verify the address again.
See this thread: https://www.bricklink.com/message.asp?ID=1274827
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| Author: | Brickwilbo | | Posted: | Jun 9, 2021 05:02 | | Subject: | Re: order page not updating | | Viewed: | 16 times | | Topic: | Help | |
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| In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
In the orders received page settings you can select Separate payment status from
the order status.
Maybe then you can change the payment status to paid and rhen change the order
status to shipped.
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| Author: | Brickwilbo | | Posted: | Jun 9, 2021 04:59 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, waterman writes:
| | The only email from them was a few minutes after the NSS was filed on me. This
was the only email I received and none before the NSS prior to the seven days
that past and the order was delivered.
|
Technically the buyer only followed the instructions on this page: https://www.bricklink.com/retractOrder.asp
Problem with Order, Buyer or Seller?
Buyer or Seller not Responding?
Buyer has not Paid?
Seller has not Shipped?
Cancel an Order
Enter the Order ID that you're experiencing a problem with in the box at
right and see your available options from there.
| |
In Problem Order, waterman writes:
| | I do check my spam mail everyday to see if there is any messages from bricklink
and buyers. There was no communication of the order missing parts, not sure if
they sent an email to the wrong email address. What I did was reply to the email
I received of the shortage and informed them that I addressed the problem with
there order and to log into Bricklink directly for the reply. That way it could
be all documented in Bricklink with all communications logged between me and
the buyer.
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Good, always reply to the NSS in the Problem field of the NSS.
| | | |
In Problem Order, Brickwilbo writes:
| | In Problem Order, waterman writes:
| | I just did this thank you for the help, I sent the new tracking number and I
also refunded the parts and attached the Paypal proof of it. This hopefully
should be enough, I wish they told me the day the parts were delivered. I could
have sent them out seven days ago and had them already to them.
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| | I double check all my emails and inbox in Bricklink and no messages from the buyer.
|
Did you check your email spam folder for an email from the buyer?
Maybe the buyer emailed you 7 days ago and didn't received a reply.
| | I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:
| | Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
In Problem Order, waterman writes:
| | I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
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| Author: | Brickwilbo | | Posted: | Jun 9, 2021 02:52 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, waterman writes:
| | I just did this thank you for the help, I sent the new tracking number and I
also refunded the parts and attached the Paypal proof of it. This hopefully
should be enough, I wish they told me the day the parts were delivered. I could
have sent them out seven days ago and had them already to them.
|
| | I double check all my emails and inbox in Bricklink and no messages from the buyer.
|
Did you check your email spam folder for an email from the buyer?
Maybe the buyer emailed you 7 days ago and didn't received a reply.
| | I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:
| | Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
In Problem Order, waterman writes:
| | I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
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| Author: | Brickwilbo | | Posted: | Jun 8, 2021 14:17 | | Subject: | Re: Notes on orders? | | Viewed: | 30 times | | Topic: | Help | |
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| In Help, qwertyboy writes:
| | In Help, Brickwilbo writes:
| | In Help, McBricks writes:
| | I have notes on my inventory page.(Prices I paid, other info) I would like those
notes on the order form but not visible to buyer. I can hide my weight to the
buyer. Can I hide my notes from the buyer? Hope this is not confusing. Thanks
for any help.
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Uncheck My order note here:
https://www.bricklink.com/orderSettings.asp
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This is not what OP is asking.
You can add two different "notes" on an item-for-sale:
- Comments: these are visible for both seller and buyer;
- My remarks: these are only visible for the seller
So make sure you use the right field for adding seller-only info.
Niek.
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When Show My Remarks is unchecked, the order details page can be printed without
visible remarks.
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| Author: | Brickwilbo | | Posted: | Jun 8, 2021 13:22 | | Subject: | Re: Notes on orders? | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, McBricks writes:
| | I have notes on my inventory page.(Prices I paid, other info) I would like those
notes on the order form but not visible to buyer. I can hide my weight to the
buyer. Can I hide my notes from the buyer? Hope this is not confusing. Thanks
for any help.
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Uncheck My order note here:
https://www.bricklink.com/orderSettings.asp
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| Author: | Brickwilbo | | Posted: | Jun 8, 2021 08:19 | | Subject: | Re: Customer just wants feedback | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, sonnich writes:
| | In Feedback, cosmicray writes:
| | In Feedback, stearns writes:
| | In Feedback, Brickwilbo writes:
| | In Feedback, sonnich writes:
| | Hi all
I got an interesting order, a customer who only wants feedback, not that actually
1 cent part that he ordered.
I can just send an invoice of 1 USD/EUR and get the money and post feedback.
But what do people think about this behavior?
WBR
Sonnich
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To have at least 1 feedback is a New Seller Verification requirement.
Is it a 0 feedback buyer?
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I also suspect it might have to do with that - in that case, I wouldn't do
it, since the rule is there to make it more difficult for scammers to get a seller
account, and to teach prospective sellers how the system works before they start
selling. Both are important points imho.
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Because if the prospective seller sees nothing wrong with doing this, that might
become part of their business model ... selling feedback to other prospective
sellers.
It breaks the chain of trust.
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Exactly my point. I can do the deal, but it will break truest. I dont know what
he needs it for for I can be skeptic on that one
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Report the member to Admin to look into it: https://www.bricklink.com/problemMember.asp
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| Author: | Brickwilbo | | Posted: | Jun 7, 2021 18:27 | | Subject: | Re: Changing status from Recieved to NPB | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, Tomba writes:
| | Hi, I have an issue where a buyer has done a chargeback and hasn't returned
the item. I'm not seeing any way to change order status to NPB.
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With the edit order button you can change the payment status as none and the
order status to ready. Then you can start the NPB process.
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| Author: | Brickwilbo | | Posted: | Jun 7, 2021 07:14 | | Subject: | Re: Customer just wants feedback | | Viewed: | 83 times | | Topic: | Feedback | |
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| In Feedback, sonnich writes:
| | Hi all
I got an interesting order, a customer who only wants feedback, not that actually
1 cent part that he ordered.
I can just send an invoice of 1 USD/EUR and get the money and post feedback.
But what do people think about this behavior?
WBR
Sonnich
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To have at least 1 feedback is a New Seller Verification requirement.
Is it a 0 feedback buyer?
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| Author: | Brickwilbo | | Posted: | Jun 6, 2021 17:39 | | Subject: | Re: Autofill for MassFeedback | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, donossi writes:
| | Hello,
thanks for the very good "Mass Feedback" function 
But there is another suggestion for it:
If I have 50 orders to feedback, I must 50 times copy and paste the feedback.
Can Bricklink please add a master auto-input on this page.
As an Example: On the top is a master input field. After filling the master Input
Field and press a Button the input fields of the individual orders get all the
input from the master input field.
Kind Regards
Maico
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You could leave feedback more often and leave a more personalized feedback instead
of a standard mass text.😉
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| Author: | Brickwilbo | | Posted: | Jun 6, 2021 01:49 | | Subject: | Re: Buyer marked order paid before I invoiced | | Viewed: | 63 times | | Topic: | Help | |
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| In Help, LegoJohnBrown writes:
| | I have a buyer who marked their order in my store as paid before I could include
shipping and invoice them. Since it is marked “paid” I cannot find a way to
add the shipping charge and invoice the buyer.
I have messaged the buyer (a newbie with a 1 rating from South Korea - I am in
the US) twice but yet to receive a response.
I have not received any payment from this buyer, so I’m not sure who/where they
sent their money to if they actually paid someone.
Is there a way to circumvent the locked cell and allow me to add shipping so
that I can invoice this customer correctly?
- Thanks!
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With the edit order button on the orders received page you can change the payment
status as none and the order status to ready.
Then you can send the invoice.
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| Author: | Brickwilbo | | Posted: | Jun 5, 2021 10:19 | | Subject: | Re: Shipping method order | | Viewed: | 29 times | | Topic: | Shipping | |
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| In Shipping, melbourne_josh writes:
| | How do I change the Shipping method order, or set a default shipping method?
My current default is the first one in the list, and is a very expensive option
to choose.
-- Josh
|
If you group the methods only the cheapest one for the order with the cheapest
group is shown.
Or set a Default Shipping Method:
Sellers can flag one shipping method as default for domestic buyers and one shipping
method as default for international buyers or one shipping method as default
for both domestic and international buyers.
https://www.bricklink.com/help.asp?helpID=882
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| Author: | Brickwilbo | | Posted: | Jun 4, 2021 14:08 | | Subject: | Re: Buyer can not proceed to checkout... | | Viewed: | 45 times | | Topic: | Technical Issues | |
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| In Technical Issues, LocoPorLego writes:
| | Buyer says this is the message when they attempt to checkout
"Your items do not meet seller's package dimension requirement. Please remove
some items from your cart.
Max weight: 150 oz
Length + Girth: 150 in
If the seller has authorized you to bypass, enter bypass password"
I do not have dimension requirements, or a byepass password. I have no idea what
BrickLink is doing/wants/how to remedy this issue. Anyone have a helpful tips?
|
Add a new manual invoice shipping method.
|
|
| Author: | Brickwilbo | | Posted: | Jun 3, 2021 17:33 | | Subject: | Re: Seller does not support orders shipping to PA | | Viewed: | 54 times | | Topic: | Buying | |
|
| In Buying, Keystone_Bricks writes:
| | Ok so, I went to purchase some pieces for Market Street as I am piecing it together,
and one seller does not support shipping to Pennsylvania, but is located in the
US Ana the store is indeed open. I know you can not shop to certain counties,
as I do that for my store, but never knew you cooks refuse to ship to a state?
They haven’t had orders in a while, so could it be the sales tax issue because
BL automatically collects sales tax on orders going to PA
|
The store has to accept PayPal Onsite as payment method.
|
|
| Author: | Brickwilbo | | Posted: | Jun 3, 2021 17:32 | | Subject: | Re: Onsite payment errors | | Viewed: | 47 times | | Topic: | Buying | |
|
| In Buying, Brickwilbo writes:
| | In Buying, RussM74 writes:
| | Hi all,
I'm UK-based and placing orders all the time, and the onsite payment option
usually works fine.
I placed an order with a US seller yesterday, and the onsite payment links won't
click through to PayPal. All I get is this rather annoying error box pop-up.
I've just accepted a quote from a French seller, and the payment button is
doing the same with this order too.
Anyone else had this? I've tried clearing my cache, tried about 5x different
browsers, logged out and back in again.
|
Verify your email address and then try again.
It helped solving the checkout issue.
|
https://www.bricklink.com/pref_address.asp
|
|
| Author: | Brickwilbo | | Posted: | Jun 3, 2021 17:29 | | Subject: | Re: Onsite payment errors | | Viewed: | 45 times | | Topic: | Buying | |
|
| In Buying, RussM74 writes:
| | Hi all,
I'm UK-based and placing orders all the time, and the onsite payment option
usually works fine.
I placed an order with a US seller yesterday, and the onsite payment links won't
click through to PayPal. All I get is this rather annoying error box pop-up.
I've just accepted a quote from a French seller, and the payment button is
doing the same with this order too.
Anyone else had this? I've tried clearing my cache, tried about 5x different
browsers, logged out and back in again.
|
Verify your email address and then try again.
It helped solving the checkout issue.
|
|
| Author: | Brickwilbo | | Posted: | Jun 3, 2021 03:56 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 119 times | | Topic: | Help | |
|
| In Help, maxx3001 writes:
| | In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
If you are sure you send the right stuff and the buyer has done this before,
leave factual feedback.
Maybe give them a neutral stating that the buyer wanted a refund for new parts
trying to say they are used.
Good luck and don’t worry about the feedback you might receive in return, wear
it as a badge of honor.
By giving in to these types, you only encourage them to try it again.
You can report such persons to the helpdesk: https://www.bricklink.com/helpDesk.asp
|
Suspicious behaviour can be reported to Admin here: https://www.bricklink.com/problemMember.asp
|
|
| Author: | Brickwilbo | | Posted: | Jun 3, 2021 02:23 | | Subject: | Re: Condition of minifig in display case | | Viewed: | 37 times | | Topic: | Selling | |
|
| In Selling, calebfishn writes:
| | In Selling, tEoS writes:
| | There's a store in the USA that is selling many uncommon/rare minifigs as
new, though advertising that they have been in a display case.
Is this now considered acceptable use for new minifigs?
I think this is risky, as it is not too far off from how I "use" Lego sets.
Most of my personal Lego is assembled once and displayed only. Even my own minifigs
are typically bagged and set aside in plastic drawers.
|
I think it is used. "On display" is not the same as the listing definition of
handling for sorted. On display is just an adult version of "played with".
|
|
|
| Author: | Brickwilbo | | Posted: | Jun 2, 2021 09:48 | | Subject: | Re: Adding Items to Paid Order | | Viewed: | 33 times | | Topic: | Problem Order | |
|
| In Problem Order, peregrinator writes:
| | In Problem Order, Brickwilbo writes:
| | In Problem Order, terry1643 writes:
| | Is it possible to add Items to a paid Order without creating a new order? when
I create a cart for the Missing Pieces I need from the same seller, when I go
to pay via PayPal it's charging me another extra postage and 20%UK tax on
top.
Thanks In advance Terry
|
No, that's not possible.
The seller could refund the payment, change the payment and order status to none
and pending.
Then you can add a second batch to the order.
|
Would it be possible to change the payment status to "Not Yet Paid", order status
to Pending, and put in the original payment as a credit, to avoid having to refund?
|
Unless the Refund feature is used 'the system' would probably think the
order is still paid.
The idea of instant payment-orders is that no order additions can be made.
|
|
| Author: | Brickwilbo | | Posted: | Jun 2, 2021 08:15 | | Subject: | Re: Order Status received uneditable | | Viewed: | 22 times | | Topic: | Technical Issues | |
|
| In Technical Issues, re_collection writes:
| | Hi all,
I have two orders that are marked "received" from the buyers, these order status
are uneditable, immediately uneditable and not after 1 week, then I cannot change
them to completed, is it normal?
Thanks in advance
|
Yes, with the xp order statusflow only buyer can change order status to completed.
|
|
| Author: | Brickwilbo | | Posted: | Jun 2, 2021 08:11 | | Subject: | Re: Adding Items to Paid Order | | Viewed: | 31 times | | Topic: | Problem Order | |
|
| In Problem Order, terry1643 writes:
| | Is it possible to add Items to a paid Order without creating a new order? when
I create a cart for the Missing Pieces I need from the same seller, when I go
to pay via PayPal it's charging me another extra postage and 20%UK tax on
top.
Thanks In advance Terry
|
No, that's not possible.
The seller could refund the payment, change the payment and order status to none
and pending.
Then you can add a second batch to the order.
|
|
| Author: | Brickwilbo | | Posted: | Jun 2, 2021 08:09 | | Subject: | Re: Feedback rmvl policy MUST CHANGE. Here's why. | | Viewed: | 51 times | | Topic: | Help | |
|
| In Help, enig writes:
| | For the same reason that both sellers and buyers have been voicing for years
- retaliatory feedback and feedback extortion.
TL;DR
* Received an order where 57.5% of 'new' lots were used
* Seller refuses to correct their remaining listings of used parts that are listed
as new
* Seller already wrote to me two times that she will post a retaliatory feedback
if I post non-positive - this is feedback extortion
A month ago Admin_Russell has posted a message, a part of which was:
In Administrative, Admin_Russell writes:
| | We are planning on releasing a statement next week to share some history of our
site’s feedback system and the rationale behind our current Feedback Removal
Policy.
|
https://www.bricklink.com/message.asp?ID=1263510
I can not find the named statement but please let me know in case it appeared
somewhere. Either way - the wording in the quote does not give me any hope that
it would address the issue that I am going to describe.
Meanwhile - naysayers will keep saying NO to the fact that quality of
BL sellers is going downhill, while others will say - just leave honest feedback
and bear the retaliatory one as a badge of honour. To the latter I can only respond
- my opinion differs. Some people obviously do not care about their feedback
score as much as others. I understand that. I belong to the other side which
cares about what the meaning of the word and the concept of the feedback stands
for. I refuse to bear a negative or a neutral if it is undeserved.
MY CURRENT SITUATION with a seller who has 100.00% positive feedback
* I ordered 49 lots, 47 were sent to me as two were missing in seller's inventory.
Out of the 47 lots received - 25 were 100% used parts and two more lots that
were at least partly used parts. To be clear - I am strictly talking about parts
that I can definitively prove as used. I am not including any 'contested'
parts - some do not look like new to me but I will put my naive hat on and say
that it might me just very poor storage. Wink wink nudge nudge.
Once again just to be sure what we are talking about here - I am not talking
about 'scratches right out of the box' etc. Everything written is with
that in mind.
In the end we have 27 lots out of 47 that were either all used sold as new, or
at least partially. That is 57.5% of all lots.
* Initially I was very understanding of the seller. Everyone makes mistakes,
deserves a second chance etc. We have eventually reached an agreement where I
will receive a partial refund for the bad parts, but adjusted for the NEW vs
USED avg prices. In other words - will still end up paying for the bad parts.
However I did let the seller know that there is no way I can leave a positive
feedback for this kind of mess-up and that I am very sorry for having to be the
first such a feedback to them. I was talking about leaving a neutral for them
(situation has since changed, keep reading).
* Seller has admitted that a lot of the bad parts in my order were from another
store buy-out that she did and that she did not do a proper inspection of them.
* She also wrote "After I received your feedback (remember you were willing to
give a neutral not negative) I will give one in return."
* I asked two questions:
Question #1 - have you / will you change the condition of the remaining parts
from that particular store from NEW to USED?
Question #2 - am I right in assuming that you will leave me a positive feedback,
or you will give me a neutral 'in return'? I find it strange that you
removed your previously positive feedback for me as well.
The seller went silent and ignored the questions - for a full week.
Eventually I got her to reply and the reply read:
#1: I will check and change if neccessary. No need to play Big Brother.
#2: Who would give a positive feedback in return for a neutral/negative? No
one I bet.
Playing Big Brother? I will only say this - check the pictures to judge seller's
ability (or there-lack of) to check part condition. Some other parts were also
dusty - you could visibly see where other parts have been put on top etc. All
things considered - it is fair to say that I have reasons to doubt that she will
do the right thing. Not inly it is my duty to warn other buyers. I must also
protect my own interests as a seller - she is competing for the same buyers looking
to buy NEW parts. The average price of parts in the whole order were at a ratio
of 0.64 compared to avg 6month SOLD. I would have certainly not placed the order
should I have known the outcome - my own order is a perfect example of how she
is stealing buyers from honest sellers. She is competing unfairly against me
and others.
All of this - before we even start talking about the direct monetary losses that
I incurred because of this order in terms of opportunity cost, the hours my employee
spent in checking the condition of the parts, the many hours I had to spend in
going back-and-forth with the seller. Yes, it is the cost of doing business.
All the more reasons why this seller deserves a negative.
@Admin_Russell and others... please tell me:
* What do you think the purpose of feedback is
* What is the purpose of Neutral / Negative feedback
* Should I not leave a negative to the seller who is knowingly selling used parts
as new, refusing to correct their listings and who is also attempting a feedback
extortion on me
* Should I give-in both my feelings and my morals in order to protect my own
feedback record, for which I have worked for for 8 years?
* @Admin_Russell - can I get a promise that the retaliatory feedback will be
removed once it is posted? Or do you want the seller in question to keep having
100% positive feedback record? It is one of the two.
Big surprise - this is just one issue I had during last couple weeks. I have
one even worse where another seller issued an NPB against me and completely ignored
all my messages to correct and re-send the invoice - until the time ran out and
now I have an NPB strike. Of all the places... both sellers happen to be from
Germany  . No offense to others, but it is the last place I would be expecting
this from.
|
Report the member for distortion here: https://www.bricklink.com/problemMember.asp
|
|
| Author: | Brickwilbo | | Posted: | Jun 2, 2021 01:17 | | Subject: | Re: Problems for potential customer in Japan | | Viewed: | 40 times | | Topic: | Shipping | |
|
| In Shipping, BrickWYBrick writes:
| | In Shipping, Brickwilbo writes:
| | In Shipping, BrickWYBrick writes:
| | Anyone have a suggestion (Shipping Method) to help us help our customer in Japan?
We currently have two international shipping methods (First Class Package & Priority
Flat Rate Small Box. When we click on the countries we ship to, it lists Japan.
Is Japan somehow unique?
Message from customer:
"When I try to order with Bricklink, I cannot select
the shipping method. Is it possible to change the settings so that it can be
shipped?
Regards;
Japan"
Thank you very much for any help you can give us!
|
Is this buyer in your store and not in another store?
|
I'm sorry, I do not understand your question.
|
It means that buyer might not be in your store but a different store and contacted
the wrong seller.
It might be the checkbox Enable seller protection for new buyers on the management
page.
|
|
| Author: | Brickwilbo | | Posted: | Jun 1, 2021 14:20 | | Subject: | Re: Problems for potential customer in Japan | | Viewed: | 46 times | | Topic: | Shipping | |
|
| In Shipping, BrickWYBrick writes:
| | Anyone have a suggestion (Shipping Method) to help us help our customer in Japan?
We currently have two international shipping methods (First Class Package & Priority
Flat Rate Small Box. When we click on the countries we ship to, it lists Japan.
Is Japan somehow unique?
Message from customer:
"When I try to order with Bricklink, I cannot select
the shipping method. Is it possible to change the settings so that it can be
shipped?
Regards;
Japan"
Thank you very much for any help you can give us!
|
Is this buyer in your store and not in another store?
|
|
| Author: | Brickwilbo | | Posted: | Jun 1, 2021 14:17 | | Subject: | Re: shipping to countries | | Viewed: | 24 times | | Topic: | Help | |
|
| In Help, sikennedy writes:
| | im tryîng to change the countries my store will ship to, but can seem to find
out how to do it. help appreciated!
thanks
si
|
In the Shipping methods, change countries in the different zones.
|
|
| Author: | Brickwilbo | | Posted: | May 30, 2021 12:37 | | Subject: | Re: BRICKLINK BUG | | Viewed: | 70 times | | Topic: | General | |
|
| In General, catous writes:
| | i'm always trying to change my new home adress but no success, somebody in
the USA is kind enough to help me out, but in fact it would of been nice from
the administrator of bricklink to help me out,it seems that there never there
to help anyone but have the time to charge us once per month to pay the taxes,the
fees or the service that they offer to us, but why can't they just look at
our bricklink page to fix the problem, it seems that they can decide and remove
anything from our inventory witch they already did such as minifigs when there's
something missing such as a hat or a minifig utensil,please i need your help,my
home adress is not good !!!
|
https://www.bricklink.com/pref_address.asp
|
|
| Author: | Brickwilbo | | Posted: | May 30, 2021 11:54 | | Subject: | Re: UK seller needs to ship one off order to Euro | | Viewed: | 36 times | | Topic: | Help | |
|
| In Help, rubytuesday writes:
| | Help please - Just re-opened my store yesterday after seven years. Previously
I shipped worldwide, but to allow myself time to get used to updated site etc.
I opted ship UK only. I have had a request from a European buyer to ship a one-off
order. Is there a way I can do this without making my store worldwide? Could
anyone offer any advice please?
|
You can add a manual invoice shipping method with a password and send the password.
|
|
| Author: | Brickwilbo | | Posted: | May 30, 2021 06:52 | | Subject: | Re: Banning specific users to buy from my shop | | Viewed: | 57 times | | Topic: | Shipping | |
|
| In Shipping, ger_andron writes:
| | Hi,
i have some experience from a cardgame trading palttform that works similar like
BL. There is the possibilly set on options thet specific users can´t buy in your
shop anymore or either see it when they are logged in. is there an option for
Shop owner on BL that fits that demand?
Thank you
Patrick
|
https://www.bricklink.com/pref_stop.asp
|
|
| Author: | Brickwilbo | | Posted: | May 29, 2021 02:15 | | Subject: | Re: Please allow ordering by Item Number | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, Megaturonu writes:
| | Hello, I love Bricklink, but I'd love to be able to search for a minifigure
and see them in chronological order by release date, or the Bricklink Item
Number. For example, when searching for "Nya" or "Lloyd", and then ordering by
Bricklink Number, it would look like:
njo012
njo054
njo126
njo378
etc. I hope you can add this feature! Thanks for the response.
|
Add the items to the Wantlist and select Item no in the sorting options.
|
|
| Author: | Brickwilbo | | Posted: | May 28, 2021 12:06 | | Subject: | Re: Identification please | | Viewed: | 24 times | | Topic: | Catalog Identification | |
|
| In Catalog Identification, tpr writes:
| | Hi
I'm 99.9% sure these aren't Lego, anyone know what they might be from
Thanks
tpr
|
Look like Playmobil.
|
|
| Author: | Brickwilbo | | Posted: | May 27, 2021 12:57 | | Subject: | Re: How is order total calculated? | | Viewed: | 37 times | | Topic: | Buying | |
|
| In Buying, Edwin073 writes:
| | Hello,
I sometimes have the question from new buyers how this is being calculated. This
is an example. Someone bought €2,45 at a store but order total becomes €3,96?
Where is this calculation coming from? I can't found out. It's not with
shipping price or...? Can someone give me some more information about this?
Greetings Edwin
|
Postage is TBD, the amount is based on similar orders with similar shipping methods.
|
|
| Author: | Brickwilbo | | Posted: | May 27, 2021 07:00 | | Subject: | Re: Store Banner as Image | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, SaveYourBricks writes:
| | Hello,
I saw some stores that used a store banner as a picture. But I don't know
how this works. I always thought that only text is possible.
|
See html help pages: https://www.bricklink.com/help.asp?topicID=25
|
|
| Author: | Brickwilbo | | Posted: | May 27, 2021 05:04 | | Subject: | Re: not able to remove Items from Shopping Cart | | Viewed: | 32 times | | Topic: | Technical Issues | |
|
| In Technical Issues, TakeAbricK writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, TakeAbricK writes:
| | I have a shoppingcart with a seller, where some lots are out of stock.
I am not able to remove these Items from my shopping cart
- not by using the REMOVE button
- not by changing Quantity to 0
It is a large shopping list and many items are out of stock.
It will take me hours if I would have to empty the whole shopping cart and start
all over again.
If all sellers have this problem, also this will affect sales.
|
You are trying inside the store?
Maybe you can edit the cart in this page too:
https://www.bricklink.com/v2/globalcart.page
|
Same problem as inside the store. Can't remove the items, although quantity
in store is zero. Tried all items individually and all items at once.
If I remembered correct, all these items were listed as 1 superlot.
That might cause this problem, for I never had problems removing items before.
After changing quantity of all these items in 0, all these items are still there,
with the message:
This item does not exist in your cart.
This item is no longer available in this store
I can't checkout and when I leave the store and come back, all is back to
what it was (with the quantity I wanted to order).
|
Did you clear the cache and cookies?
|
|
| Author: | Brickwilbo | | Posted: | May 26, 2021 13:08 | | Subject: | Re: Buyer circumvention; no response from support | | Viewed: | 42 times | | Topic: | Help | |
|
| In Help, Emporiosa writes:
| | Asking for admin assistance for order #16361729. Was a buyer who went into NPB
(which was completed) and stoplisted. They created a new account with the same
name/address (not sure how that doesn't get blocked at creation) to circumvent
the store ban, and placed another order. No response from help desk for 5 days
so far. May someone please assist in merging the accounts and unregistering the
second one? Previous reports from other sellers is that we cannot safely refund/cancel
orders until this has occurred or else feedback can be left by the buyer for
this new order as it doesn't have a NPB process to automatically remove it.
Thank-you.
|
File a merge request here https://www.bricklink.com/problemMember.asp
|
|
| Author: | Brickwilbo | | Posted: | May 26, 2021 09:46 | | Subject: | Re: No shipping methods found | | Viewed: | 25 times | | Topic: | Technical Issues | |
|
| In Technical Issues, bricks2you writes:
| | I buyer sent this message to me.
I am trying to place an order, but BrickLink states the Seller has no shipping
methods available, and that I should contact you.
From the buyers feedback they have placed multiple orders on BrickLink without
issues.
From the sellers feedback they have shipped multiple orders on BrickLink without
issues.
My question is "what is the issue"?
Jim
Bricks2you
|
Does the item exceed your shipping methods restrictions?
|
|
| Author: | Brickwilbo | | Posted: | May 25, 2021 01:32 | | Subject: | Re: Remove 1 item from order | | Viewed: | 32 times | | Topic: | Selling | |
|
| In Selling, wildchicken13 writes:
| | In Selling, TechnicBuilt writes:
| | Hello
I have an order where the buyer ordered Qty 1 of a 1x1 Tan Plate. I have this
plate in my inventory but it is actually Nougat.
How do I remove the item form the order. The order has not been paid yet as it
is an manual invoice and I need to add shipping. Is the easiest way to credit
them the cost of the 1 item and then tell them what happened in an order note?
|
https://www.bricklink.com/retractOrderItem.asp
|
Help page: https://www.bricklink.com/help.asp?helpID=267
|
|
| Author: | Brickwilbo | | Posted: | May 24, 2021 11:24 | | Subject: | Re: NPB / Paid / cancel order / -ve feedback | | Viewed: | 40 times | | Topic: | Problem Order | |
|
| In Problem Order, toytoy writes:
| | I am a buyer
I placed an order in March and forgot to pay.
Seller filed an NPB in May and I paid immediately.
I said sorry.
Realised that seller
1)didn’t ship after I send messages and
2) left me a -ve feedback.
I filed a NSS to get sellers attention ( with the intention to remove once seller
shipped )
Seller got very upset with the NSS and insisted on not doing business and wanted
me to remove the NSS and then he will remove the Negative feedback
I said sorry about what happened
Seller refunded me.
I removed the NSS but the negative feedback is still there.
I ended up left a Negative feedback for seller.
|
Reach out to the seller to both retract the negative feedback within 30 days
here: https://www.bricklink.com/feedbackDel.asp
| | Now seller filed another NPB and scolded me with vulgarity.
|
Send proof of payment here: https://www.bricklink.com/helpDesk.asp?helpDeskID=122
|
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