Asking for admin assistance for order #16361729. Was a buyer who went into NPB
(which was completed) and stoplisted. They created a new account with the same
name/address (not sure how that doesn't get blocked at creation) to circumvent
the store ban, and placed another order. No response from help desk for 5 days
so far. May someone please assist in merging the accounts and unregistering the
second one? Previous reports from other sellers is that we cannot safely refund/cancel
orders until this has occurred or else feedback can be left by the buyer for
this new order as it doesn't have a NPB process to automatically remove it.
Thank-you.
Asking for admin assistance for order #16361729. Was a buyer who went into NPB
(which was completed) and stoplisted. They created a new account with the same
name/address (not sure how that doesn't get blocked at creation) to circumvent
the store ban, and placed another order. No response from help desk for 5 days
so far. May someone please assist in merging the accounts and unregistering the
second one? Previous reports from other sellers is that we cannot safely refund/cancel
orders until this has occurred or else feedback can be left by the buyer for
this new order as it doesn't have a NPB process to automatically remove it.
Thank-you.
Asking for admin assistance for order #16361729. Was a buyer who went into NPB
(which was completed) and stoplisted. They created a new account with the same
name/address (not sure how that doesn't get blocked at creation) to circumvent
the store ban, and placed another order. No response from help desk for 5 days
so far. May someone please assist in merging the accounts and unregistering the
second one? Previous reports from other sellers is that we cannot safely refund/cancel
orders until this has occurred or else feedback can be left by the buyer for
this new order as it doesn't have a NPB process to automatically remove it.
Thank-you.
Feedback will be removed if the buyer was originally on your stop list and created
another account to circumvent.
Asking for admin assistance for order #16361729. Was a buyer who went into NPB
(which was completed) and stoplisted. They created a new account with the same
name/address (not sure how that doesn't get blocked at creation) to circumvent
the store ban, and placed another order. No response from help desk for 5 days
so far. May someone please assist in merging the accounts and unregistering the
second one? Previous reports from other sellers is that we cannot safely refund/cancel
orders until this has occurred or else feedback can be left by the buyer for
this new order as it doesn't have a NPB process to automatically remove it.
Thank-you.
Feedback will be removed if the buyer was originally on your stop list and created
another account to circumvent.
Thank-you for that confirmation. It sounded like sellers in the past didn't
have this work out for them for feedback removal and that we were advised to
always wait. I'll go ahead then and refund/cancel. Thanks again
Canada, Ontario
Netherlands, Gelderland
USA, California