Discussion Forum: Help
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View Thread Re: Can't add shipping price, says paid - Brickwilbo (1534)
[...] With the edit order button on the orders received page you can change the payment status as none and the order status to ready. Then you can add the costs and send the [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread Can't add shipping price, says paid - Biglesdug (2521)
I have an order, I went to add shipping price so I can invoice but it's saying I can't because the order has been paid for, but it hasn't. I don't have instant [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread Re: Seller not responsible ? - jennnifer (3532)
[...] I sent two international packages from Chicago on May 26. Neither one has been scanned since the 30th when they left my local post office. I wouldn't declare your [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread Re: Seller not responsible ? - superchicken77 (1273)
Somebody posted a video within the last week about some ebay or amazon sellers complaining about USPS being slow lately. I would just wait another 3-4 weeks before starting [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread Re: Seller not responsible ? - peregrinator (774)
Five weeks since the last scan sounds long, but given that it's an international order it might still be OK. I would wait a bit longer before starting a PayPal dispute - [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread Re: Seller not responsible ? - pitz8008 (14748)
[...] The 18th of May isn't very long for an international order from America. And the scanning doesn't get updated very often for international orders.
(35 months ago, Jun 23, 2021, to Help)
View Thread Re: Seller not responsible ? - cosmicray (3492)
[...] You are impatient, I understand that. What class of service was the package ? If it was sent Registered, it will take a very long time to reach you. Tell us more about [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread Re: Seller not responsible ? - Elkenwood (173)
[...] Is it stuck at USPS Chicago? I've had to wait over a month for any package to leave that facility. Irregardless, you can contact the courier and have them open up [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread Re: Seller not responsible ? - Brickwilbo (1534)
[...] 18 may isn't that very long. [...] You've 180 days to start a dispute on the PayPal website. [...] It's already in the TOS.
(35 months ago, Jun 23, 2021, to Help)
View Thread Re: Seller not responsible ? - tons_of_bricks (12749)
They can't do that; they are responsible for the package until it arrives to the customer. Like alex said, someone can write whatever they want to in their store terms, but [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread Re: Seller not responsible ? - alexwilcox (2002)
[...] If he's not going to help then it sounds like you need to start a paypal claim, People can write whatever they want in their terms - if they go against bricklink/paypal/local [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread Seller not responsible ? - S_H_M (839)
Hi All, I ordered parts from a well known seller in the US and paid by paypal. It was shipped by USPS with tracking. Package hasn't been scanned since 18 may, so that's [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread UK Quote request form (Re: UK Quote) - TDH_Bricks (6472)
Hello, can somebody confirm the Quote Request form for UK works correctly? I have next Quote request form UK and issue is here again. In attachment you can see two screenshots [...]
(35 months ago, Jun 23, 2021, to Help)
View Thread Re: Where the "Download VAT invoice” link is? - Hollywood1 (205) 
Yeah, that makes sense Thank you In Help, peregrinator writes: [...]
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: Where the "Download VAT invoice” link is? - peregrinator (774)
[...] Yes - BrickLink didn't collect the VAT
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: Where the "Download VAT invoice” link is? - Hollywood1 (205) 
The previous one was paid onsite, this one was paid by transferring money via PayPal to my address, and I manually set the order status as "paid". You think this is why? In [...]
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: CUDA compiled kernels supporting your GPU are - SylvainLS (46)
[...] The dedicated forum for Studio and PartDesigner is (URL) (hover over the red Studio icon on every page, then click “Studio Forum”). Please search the forum for [...]
(35 months ago, Jun 22, 2021, to Help)
View Thread CUDA compiled kernels supporting your GPU are - EdwardTamayo (0)
I recently customized my PC with powerful CPU and GPU RTX however I cannot use my GPU because of this message "CUDA compiled kernels supporting your GPU are not available", are [...]
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: Where the "Download VAT invoice” link is? - SylvainLS (46)
[...] Was it actually paid with PayPal Online and went through the Paid status?
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: Where the "Download VAT invoice” link is? - Hollywood1 (205) 
My point is that's my second order with VAT invoice. I checked previous order and the link was where you said it should be. It was so easy and intuitive clear that time, [...]
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: New Complete or Used - 1974 (744)
[...] [...] You don't have 5k feedbacks ;) No prob, keep on trucking ..
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: Where the "Download VAT invoice” link is? - jennnifer (3532)
[...] It is not where it should be. It should be on the Order Summary line at the top. I have a paid UK order that reads: Download VAT invoice / Issue refund / Report Problem [...]
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: New Complete or Used - brickerking (1868)
[...] As always, I assume everything is about me. :-) My apologies, now I understand where your comment was directed.
(35 months ago, Jun 22, 2021, to Help)
View Thread Where the "Download VAT invoice” link is? - Hollywood1 (205) 
Hi! I'm selling some parts to the customer in England, so according to new regulations I have to attach VAT invoice. I see the information on the top of the order detail [...]
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: New Complete or Used - 1974 (744)
[...] Please explain? The seller has at least one more set that is listed as complete but has alternative parts. And that is just in the Friends category Yeah, I'm real [...]
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: New Complete or Used - brickerking (1868)
[...] Wow, you’re just… the worst.
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: New Complete or Used - alexwilcox (2002)
[...] 100% used complete - with a note that bags 2 and 3 are still new and sealed. I have (or had) a couple of sets listed in this way.
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: New Complete or Used - SezaR (1385)
[...] used complete (URL) (URL)
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: New Complete or Used - 1974 (744)
[...] [...] [...] How does someone with 5k feedbacks not know the very simple rules of this site?
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: New Complete or Used - uvt203 (11762)
[...] I would part the set out as parts and mark contents of bag 2+3 and the sticker sheet as new parts and bag 1 + minidolls + instructions as used parts. /Asger
(35 months ago, Jun 22, 2021, to Help)
View Thread Re: New Complete or Used - zorbanj (811)
Everything in bag one could have been put together with the seller taking (most) of it apart before selling it. In Help, gogogovro writes: [...]
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: New Complete or Used - peregrinator (774)
[...] Some of the pieces in your set were put together - they're used, so the set in general is used. If the bag were merely opened, but the pieces never put together, [...]
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: New Complete or Used - starbeanie (10831)
"a few pieces put together" means it's used. In Help, gogogovro writes: [...]
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: New Complete or Used - brickerking (1868)
[...] Still mulling over which way to go. Here are two examples of the same set posted either way: New complete: (URL) Used complete: (URL)
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: New Complete or Used - brickerking (1868)
[...] Sounds fair.
(35 months ago, Jun 21, 2021, to Help)
View Thread New Complete or Used - brickerking (1868)
How would you list this set: New, Complete or Used? I bought a set from another marketplace, it was complete with three bags, instructions, stickers and box. Bag one was opened [...]
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: Enough with the incomplete refunds! - Daragh (3167)
[...] +1 - What they said. BL refund process is virtually useless as it only works when the moon is blue and Lego is having a 90% off sale. I agree though that if sellers [...]
(35 months ago, Jun 21, 2021, to Technical Issues)
View Thread Re: NPB - Bricklord (17786)
You have to let the proce3ss run its course. 7 days before you complete the NPB to cancel it, if the delinquent does not communicate or pay. 14 day if they communicate. After [...]
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: NPB - SylvainLS (46)
[...] It’s long if you use an instant payment method (like PayPal, Stripe, or some SEPA bank transfers). It’s not so long if you use other methods, like a “standard” [...]
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: NPB - tonnic (4348)
[...] After completing an NPB it always looks like the buyers feedback has been removed. In most cases this is just the way the Bricklinksystem handles this, it is just Bricklinks [...]
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: NPB - zorbanj (811)
If you think a negative is too harsh, at least leave a neutral. BL's payment timeframe for buyers is long (I think it's too long). If a buyer still doesn't [...]
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: NPB - Brickwilbo (1534)
[...] The NPB process + feedback is to weed out bad buyers and to warn others. By completing the NPB and leaving feedback you're helping the community. You're not helping [...]
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: NPB - MrPetovan (936)
I recently have issued my first NPB recently as well, and after it completed the buyer left feedback that was marked as removed. I'm curious about what they wrote since I [...]
(35 months ago, Jun 21, 2021, to Help)
View Thread Re: NPB - SylvainLS (46)
[...] Or “accepted” (NPX). The removal is done during the daily maintenance and, IIRC, the feedback shows as “removed” even if the buyer never left one.
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: NPB - Brickwilbo (1534)
[...] Yes, if the NPB process is completed correctly.
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: NPB - peregrinator (774)
[...] IIRC, the buyer can leave it but it will get removed automatically. But the NPB must be completed.
(35 months ago, Jun 20, 2021, to Help)
View Thread NPB - emperor61 (1970)
Hi Have issued an NPB (first time I've had to) and just want to confirm: if the buyer doesn't pay or make contact, and then I cancel the order, can I leave negative [...]
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: Order paid en recieved nothing - Bad_Girl (10)
[...] What does the tracking say, have you checked this?
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: Inventory page - ihave36paws (14173)
Thank you so much. Still don't know why they are not on My Inventory Page. In Technical Issues, legomaster100 writes: [...]
(35 months ago, Jun 20, 2021, to Technical Issues)
View Thread Re: Inventory page - legomaster100 (159)
[...] I just did, They are in two different lots, 1 and 4 so 5 total.
(35 months ago, Jun 20, 2021, to Technical Issues)
View Thread Inventory page - ihave36paws (14173)
Okay here is one for you. I was looking at our mini figures on the "My Inventory page" and noticed that the number of items listed is not what we have in the store. [...]
(35 months ago, Jun 20, 2021, to Technical Issues)
View Thread Re: No buyer name on orders page, anyone else? - ihave36paws (14173)
I had this happen too. In Technical Issues, wildchicken13 writes: [...]
(35 months ago, Jun 20, 2021, to Technical Issues)
View Thread Re: Order paid en recieved nothing - faro (2847)
[...] No problem, hope, your problem gets solved :-)
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: Order paid en recieved nothing - J4nW1ll3m (67)
[...] Thanks alot the the fast reply :)
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: Order paid en recieved nothing - faro (2847)
[...] Basically this is a complaint: NSS = Non-Shipping-Seller-Alert. You can file for several reasons, e.g. seller did not send the goods after payment was made. If a seller [...]
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: Order paid en recieved nothing - J4nW1ll3m (67)
[...] I have found the Non-Shipping Seller Alert and used to to alert the seller. Thank you. Thread can be closed. :)
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: Order paid en recieved nothing - edk (9173)
[...] (URL)
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: Order paid en recieved nothing - J4nW1ll3m (67)
[...] Can u tell me what an NSS is to get the seller's attention? Sorry im pretty new on this site. I have sent him a message by the order I made.
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: Order paid en recieved nothing - peregrinator (774)
[...] If it was less than 6 months ago you can start a PayPal dispute. Have you filed an NSS to get the seller's attention?
(35 months ago, Jun 20, 2021, to Help)
View Thread Order paid en recieved nothing - J4nW1ll3m (67)
Hello, Im having a problem. Im from Holland and I have ordered from China (Order: #16209932). The seller is known under the following name: Starstar (3517). The [...]
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: How do you find parts that do not have a BL # - tEoS (5297)
Are you able to post a screenshot of the 8 parts, because people will likely be able to identify them for you. In Help, Steelrails writes: [...]
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: How do you find parts that do not have a BL # - wildchicken13 (876)
[...] I am assuming that this is a MOC that you designed using Studio? In that case, you would probably have better luck getting an answer on the Studio forum: (URL) I'm [...]
(35 months ago, Jun 20, 2021, to Help)
View Thread How do you find parts that do not have a BL # - Steelrails (10)
I have recently designed a nice model for a museum, and am about to make the instructions for the model. I was first going to upload the parts list to my account when it notified [...]
(35 months ago, Jun 20, 2021, to Help)
View Thread Re: new on bricklink wanted to ask a question - Tloftus (34)
[...] Thank You for the info and fast response, this helps alot. my reply looks bigger on the preview not sure how that happened. thanks again.
(35 months ago, Jun 19, 2021, to Help)
View Thread Re: new on bricklink wanted to ask a question - wildchicken13 (876)
[...] I forgot to add that if you don't have any money in your PayPal account (which you probably don't if you have just created an account), then you will need [...]
(35 months ago, Jun 19, 2021, to Help)
View Thread Re: new on bricklink wanted to ask a question - wildchicken13 (876)
[...] With PayPal, all you need to do is create an account if you have not already and check out. If the seller supports instant checkout (IC) you will see the final [...]
(35 months ago, Jun 19, 2021, to Help)
View Thread new on bricklink wanted to ask a question - Tloftus (34)
Help! i am new to bricklink and i see on the terms page the payment options, i see payment options of money order and PayPal for payment.i have not dealt with PayPal much on [...]
(35 months ago, Jun 19, 2021, to Help)
View Thread Re: Mini Figure 30177 - peregrinator (774)
[...] They're just old (relatively) - I have some of these that are loose as well. It's only very recently that you'll see the very small Lego logos - many [...]
(35 months ago, Jun 19, 2021, to Help)
View Thread Re: Mini Figure 30177 - Play_It_Again (4964)
I just got in a bunch of old castle Lego sets in including Stone Tower Bridge & Flying Ninja's Fortress, which both have CAS048 & CAS049 in them. I know these are legit Lego [...]
(35 months ago, Jun 19, 2021, to Help)
View Thread Re: Mini Figure 30177 - ihave36paws (14173)
I myself am not new to Lego and I never noticed this before. Usually it is easy to tell when they are not real. This particular heard gear has very small printing around the [...]
(35 months ago, Jun 19, 2021, to Help)
View Thread Re: Mini Figure 30177 - tEoS (5297)
Is your buyer relatively new? There have been stories where people new to Lego don't realize that not all Lego parts have 'Lego' molded on them. Many older Lego [...]
(35 months ago, Jun 19, 2021, to Help)
View Thread Mini Figure 30177 - ihave36paws (14173)
I recently sold several mini figures with the head gear 30177. Four Black and one Dark Gray. The Buyer contacted me and said the headgear were not Lego. He mailed all [...]
(35 months ago, Jun 19, 2021, to Help)
View Thread Re: Cannot get out of part selection screen - wildchicken13 (876)
[...] The dedicated Studio forum is here: (URL)
(35 months ago, Jun 18, 2021, to Help)
View Thread Cannot get out of part selection screen - einsteinsedge (3)
The list of parts fills my whole screen. Have tried to drag/double click just about every pixel on my display. Nothing reduces it. Just see parts selection with my design stuck [...]
(35 months ago, Jun 18, 2021, to Help)
View Thread Re: Drive Thru setting email to me auto - BrickYardOutLet (51)
[...] Thank you much appreciated!
(35 months ago, Jun 18, 2021, to Help)
View Thread Re: Drive Thru setting email to me auto - BricksThatStick (6362)
[...] Bottom of here: (URL)
(35 months ago, Jun 18, 2021, to Help)
View Thread Drive Thru setting email to me auto - BrickYardOutLet (51)
Hi is there a way to set the email to me options so it is automatically selected? Also, I would like this through out my messages sent but I constantly have to make sure the [...]
(35 months ago, Jun 18, 2021, to Help)
View Thread Re: invoice is paid, store closed after - SylvainLS (46)
[...] BL doesn’t manage the money side.  For that, you need to talk to the payment provider (PayPal? Bank?).
(35 months ago, Jun 17, 2021, to Help)
View Thread Re: invoice is paid, store closed after - TomThys0 (157)
[...] I could do that, but how does that help me getting my money back? If needed. I am giving the seller 1 more week, no one takes a month long holiday right? 🤷🏻‍♂️
(35 months ago, Jun 17, 2021, to Help)
View Thread Re: Where is the access option for a closed store - zorbanj (811)
Also, inventory might get lost in transit. I wouldn't re-open until I'm sure all the inventory made it to the new location safe and sound. In Help, alexwilcox writes: [...]
(35 months ago, Jun 17, 2021, to Help)
View Thread Re: Where is the access option for a closed store - alexwilcox (2002)
[...] If you're relocating - personally I think you should close and stay closed until you are ready to pull orders again. Despite you putting messages up and trying to [...]
(35 months ago, Jun 17, 2021, to Help)
View Thread Re: Where is the access option for a closed store - Sarahginn (3262)
[...] All sorted - Thank you!!
(35 months ago, Jun 17, 2021, to Help)
View Thread Re: Where is the access option for a closed store - Brickwilbo (1534)
[...] (URL)
(35 months ago, Jun 17, 2021, to Help)
View Thread Re: Where is the access option for a closed store - Brickwilbo (1534)
[...]
(35 months ago, Jun 17, 2021, to Help)
View Thread Re: Where is the access option for a closed store - Sarahginn (3262)
[...] So there is a time delay before it shows? With 54,000+ items in the inventory the 0 bit worried me! I'll check back. Never had to use this function before so very [...]
(35 months ago, Jun 17, 2021, to Help)
View Thread Re: Where is the access option for a closed store - Brickwilbo (1534)
[...] Maybe you're too early, there are 20 minutes left for shopping, but 0 items are shown.
(35 months ago, Jun 17, 2021, to Help)
View Thread Where is the access option for a closed store - Sarahginn (3262)
Hi I'm relocating over the next 2 weeks and to avoid customer disappointment with slow turn arounds I've closed my store temporarily and set the password option. I [...]
(35 months ago, Jun 17, 2021, to Help)
View Thread Re: Unable to mark order paid and shipped. - wildchicken13 (876)
[...] Click the "Edit Order" button at the bottom of the order details page. Then, on the page that appears, select "Received" from the drop-down menu next to "Payment Status" [...]
(35 months ago, Jun 16, 2021, to Technical Issues)
View Thread Unable to mark order paid and shipped. - InanimateReason (3455)
I have an order, 16483375, for which the buyer sent me a money order. I am unable to change the payment type from Paypal (onsite). Consequently, I can't mark the [...]
(35 months ago, Jun 16, 2021, to Technical Issues)
View Thread Re: Lego land Boats - 4010 & 4005 - Turez (43)
[...] Which basically meant "You can use the motor from Playmobil". :D
(35 months ago, Jun 16, 2021, to Help)
View Thread Re: Lego land Boats - 4010 & 4005 - paulvdb (7141)
[...] Instructions for these boats state that motors (not from Lego) can be attached. So Lego did not produce its own motors for these boats.
(35 months ago, Jun 16, 2021, to Help)
View Thread Re: Lego land Boats - 4010 & 4005 - starbeanie (10831)
Not Lego but very common back in the day. Lego just added a tab to the boat keel. In Help, SylvainLS writes: [...]
(35 months ago, Jun 16, 2021, to Help)
View Thread Re: Lego land Boats - 4010 & 4005 - SylvainLS (46)
[...] I think the tab at the bottom is some kind of standard attachment because I have seen pictures of boats with different motors attached to that tab but never found/seen [...]
(35 months ago, Jun 16, 2021, to Help)
View Thread Re: Angle to assemble the colosseum - hpoort (410)
[...] The Studio forum is at (URL) You can write in French if English is hard for you. We are an international community so you might even get a response in French.
(35 months ago, Jun 16, 2021, to Help)
View Thread Angle to assemble the colosseum - lumanaya (0)
Hi, I have some issues to find the perfect angle to make the stands fits with the rest of the construction on the Studio software. I tried to use the "connect" tool but it doesn't [...]
(35 months ago, Jun 16, 2021, to Help)
View Thread Re: Lego land Boats - 4010 & 4005 - hpoort (410)
[...] Assuming you are talking about (Part x146c01) in sets like (Set 4005-1): those are formed in the factory as to be water and air tight as these boats are intended to actually [...]
(35 months ago, Jun 16, 2021, to Help)
View Thread Re: Shift Key? - peregrinator (774)
[...] Definitely view your inventory by Item Type and you'll be able to select all of the minifigures by checking just one box.
(35 months ago, Jun 16, 2021, to Help)
View Thread Re: Shift Key? - tons_of_bricks (12749)
[...] This won't answer your original question (hpoort explained that well enough), but to do what you put in your example, all you have to do is go to inventory, [...]
(35 months ago, Jun 16, 2021, to Help)
View Thread Re: Shift Key? - hpoort (410)
[...] It is a technical issue that you will find on almost every web interface. [Ctrl] and [Shift] only work to extend a selection if the data is contained in a single control, [...]
(35 months ago, Jun 16, 2021, to Help)
View Thread Re: Enough with the incomplete refunds! - WildBricks (6321)
[...] About 1/3 of the time the BL refund system throws up an error and won't process the refund. At first I would simply re-submit and keep trying until the refund finally [...]
(35 months ago, Jun 16, 2021, to Technical Issues)

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