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| | | Author: | chetzler  | | Posted: | May 28, 2021 19:20 | | Subject: | No buyer name on orders page, anyone else? | | Viewed: | 267 times | | Topic: | Technical Issues | |
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| Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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| | | | | Author: | wildchicken13 | | Posted: | May 28, 2021 19:35 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 44 times | | Topic: | Technical Issues | |
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| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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Maybe they have no name.
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| | | | | | | Author: | chetzler | | Posted: | May 28, 2021 20:44 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 45 times | | Topic: | Technical Issues | |
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| In Technical Issues, wildchicken13 writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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Maybe they have no name.
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I wondered, but then remembered that that would make them a horse in the desert,
and horses can't buy on BrickLink (or maybe they can? The TOS don't
explicitly forbid equine members).
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| | | | | | | | | Author: | macebobo | | Posted: | May 28, 2021 21:40 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, chetzler writes:
| | In Technical Issues, wildchicken13 writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Maybe they have no name.
|
I wondered, but then remembered that that would make them a horse in the desert,
and horses can't buy on BrickLink (or maybe they can? The TOS don't
explicitly forbid equine members).
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Better process it before nine days!
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| | | | | | | | | | | Author: | chetzler | | Posted: | May 28, 2021 21:49 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| In Technical Issues, macebobo writes:
| | In Technical Issues, chetzler writes:
| | In Technical Issues, wildchicken13 writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Maybe they have no name.
|
I wondered, but then remembered that that would make them a horse in the desert,
and horses can't buy on BrickLink (or maybe they can? The TOS don't
explicitly forbid equine members).
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Better process it before nine days!
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🌊🐎
Indeed!
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| | | | | | | | | Author: | SnarkBricks | | Posted: | Jun 10, 2021 16:10 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| HAHAHAHA...
It felt good to be out of the rain
In the desert, you can remember your name
'Cause there ain't no one for to give you no pain...la la la la la la
la la....
Nice to meet another America fan! Thanks for the laugh. 
In Technical Issues, chetzler writes:
| | In Technical Issues, wildchicken13 writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Maybe they have no name.
|
I wondered, but then remembered that that would make them a horse in the desert,
and horses can't buy on BrickLink (or maybe they can? The TOS don't
explicitly forbid equine members).
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| | | | | | | Author: | ihave36paws | | Posted: | Jun 20, 2021 09:55 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| I had this happen too.
In Technical Issues, wildchicken13 writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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Maybe they have no name.
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| | | | | Author: | Brixalotl | | Posted: | May 28, 2021 19:36 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| | Yes, and so far it has only happened randomly on zero feedback new users. |
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| | | | | | | Author: | chetzler | | Posted: | May 28, 2021 20:45 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, Brixalotl writes:
| | Yes, and so far it has only happened randomly on zero feedback new users.
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Interesting, glad it's not just me. How far back have you observed this?
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| | | | | | | | | Author: | Brixalotl | | Posted: | May 28, 2021 20:56 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| | One on the 25th and one on the 26th, both paid via PayPal instant checkout. |
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| | | | | | | | | | | Author: | SecondChildhood | | Posted: | Jun 9, 2021 12:00 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, Brixalotl writes:
| | One on the 25th and one on the 26th, both paid via PayPal instant checkout.
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Same here. One on June 4 and one today June 9. Both instant checkout via PayPal.
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| | | | | Author: | cosmicray | | Posted: | May 28, 2021 19:57 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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Look carefully at their PayPal, or Stripe, payment for signs of anything odd.
Nita Rae
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| | | | | Author: | joesecc | | Posted: | May 28, 2021 21:17 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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Yes, I have had this happen. It also was on a zero feedback user. Looking at
the filed order, still no name showing and the user now has a feedback of 2.
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| | | | | Author: | bricks2you | | Posted: | May 29, 2021 07:18 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 39 times | | Topic: | Technical Issues | |
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| had one last week, thought it was a fluke, must have been a flounder.
In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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| | | | | Author: | CCBricks | | Posted: | May 30, 2021 21:34 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 68 times | | Topic: | Technical Issues | |
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| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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I had one in the 27th just like this. I looked on the order page and it now shows
the user name, but not on the Orders Received page. Everything checked out as
far as PayPal.
Brian
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| | | | | Author: | jennnifer | | Posted: | Jun 8, 2021 12:45 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 50 times | | Topic: | Technical Issues | |
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| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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I've got one of these now as well. New user (joined yesterday), manual invoice.
--------------------------------
Okay, BrickLink, now it's your turn:
Step 1: multiple members report and provide details of a technical problem.
Step 2: you notice because someone in the office is following the Technical Issues
topic in the Forum.
Step 3: you ACKNOWLEDGE our report by replying politely to this thread. Hey,
thanks for the report! We are now aware of this problem (a) someone will look
into it. (b) we already have a fix in process.
Step 4: kindly report back here when appropriate action has been taken.
Ready? Go...
----------------------------------
Jen
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| | | | | Author: | Kesleyk | | Posted: | Jun 8, 2021 13:46 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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Our first one showed up on 5/20. It was disconcerting at first, but all the
information on the invoice/order matched up with PayPal so we just went with
it. No problems from any of them so far.
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| | | | | | | Author: | qwertyboy | | Posted: | Jun 8, 2021 13:54 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, Kesleyk writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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Our first one showed up on 5/20. It was disconcerting at first, but all the
information on the invoice/order matched up with PayPal so we just went with
it. No problems from any of them so far.
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Unfortunately I haven't seen one of these yet. It would be interesting to
see whether there is actually no info at all there, or whether the info is somehow
"invisible" because of some badly placed HTML code (and your browser decided
"let me fix that for ya"), special characters in the name, etc.
And yes, "it would be interesting" only applies to techies, for others I fully
understand the "fix it already!" standpoint.
Niek.
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| | | | | | | | | Author: | macebobo | | Posted: | Jun 8, 2021 15:12 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| In Technical Issues, qwertyboy writes:
| | In Technical Issues, Kesleyk writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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Our first one showed up on 5/20. It was disconcerting at first, but all the
information on the invoice/order matched up with PayPal so we just went with
it. No problems from any of them so far.
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Unfortunately I haven't seen one of these yet. It would be interesting to
see whether there is actually no info at all there, or whether the info is somehow
"invisible" because of some badly placed HTML code (and your browser decided
"let me fix that for ya"), special characters in the name, etc.
And yes, "it would be interesting" only applies to techies, for others I fully
understand the "fix it already!" standpoint.
Niek.
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I had one happen on 3/27, the only special characters in the name are a period.
Looking at the raw HTML does not show anything odd either. User name still shows
blank on my orders received page, but user name shows up on the order details
page. I thought is was strange, but details matched on PayPal so I shipped it
out. They did not leave feedback and have not marked it as complete, but only
about 1/2 my buyers do either.
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| | | | | | | | | Author: | leopard37 | | Posted: | Jun 9, 2021 12:13 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| My bet is it's a timing issue. Somehow order fills in the black name before
the user registers...? It's been so long I don't know. It happened to
me recently as well. I could ask the user when they had to enter their name.
Maybe a new user has gone through the registration process recently and could
enlighten us.
Tyson.
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| | | | | | | | | Author: | qwertyboy | | Posted: | Jun 12, 2021 13:51 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, qwertyboy writes:
| | Unfortunately I haven't seen one of these yet. It would be interesting to
see whether there is actually no info at all there, or whether the info is somehow
"invisible" because of some badly placed HTML code (and your browser decided
"let me fix that for ya"), special characters in the name, etc.
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Got one as well (yay?), also 0-FB user (order #16505080). I checked all the info
I could check on my side:
- As others already said, the name is simply not sent for that table row (so
no browser-side fix for some "tag-soup-like" error).
- The browser does report CORS errors for "manifest.json" due to a missing "access
allowed" header - although very sloppy, this is not causing the issue we see
here.
- I checked the info as reported by the API, there is nothing that is different
from properly-working order rows. Our internal software (which runs off of the
API) has no issues whatsoever.
- I can also confirm this issue does not seem to impact the order process (like
invoicing etc).
Niek.
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| | | | | Author: | SnarkBricks | | Posted: | Jun 10, 2021 16:14 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| I had one on the 3rd, the 6th and today... The 1st 2 paid w/o issues. All selected
PayPal Onsite...
In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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| | | | | Author: | jennnifer | | Posted: | Sep 7, 2021 20:31 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
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https://www.bricklink.com/help.asp?helpID=2453&q=roadmap
Roadmap indicates this problem has been fixed...
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| | | | | | | Author: | SylvainLS | | Posted: | Sep 7, 2021 20:42 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 22 times | | Topic: | Technical Issues | |
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| In Technical Issues, jennnifer writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
https://www.bricklink.com/help.asp?helpID=2453&q=roadmap
Roadmap indicates this problem has been fixed...
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See https://www.bricklink.com/message.asp?ID=1301697
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| | | | | | | | | Author: | jennnifer | | Posted: | Sep 7, 2021 20:52 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| In Technical Issues, SylvainLS writes:
Thanks! Missed that one.
Jen
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USA, Minnesota
Australia, South Australia
Canada, Alberta
France, Nouvelle-Aquitaine