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| | | Author: | pgremeau  | | Posted: | Jun 15, 2021 15:30 | | Subject: | Enough with the incomplete refunds! | | Viewed: | 268 times | | Topic: | Selling | |
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| So I do understand mistakes happen and orders may end up a few parts short.
Sellers are always great about it, either shipping the missing pieces, or offering
a refund.
But, since the automated sales tax collection was implemented, when sellers issue
a refund, they still go through PayPal directly and just refund the missing parts
amount, not the sales taxes. On one order, 9.5% may be small, but now I realize
that order after order, the lost amount grows quite a bit.
I know that since the sales tax thing, I was refunded only once through BL, because
I clearly remember one order detail page showing a refund, once, but otherwise,
I got refunded a lot of times.
I'm just a buyer, but from reading the posts in this forum, it's my understanding
that when issuing a refund, sellers have to calculate the total amount with tax,
issue the refund through BL and BL will automatically separate the tax part and
the seller will only be debited of the actual part amount?
I wish sellers would know the proper procedure for a refund, and that BL would
communicate it clearly (and as intrusively as they communicate how invoices should
be paid...). I think I'll start putting that info when I email sellers about
missing parts.
But also, do sellers really have to find out the sales tax %age for a seller
and compute it manually???
Sorry for the rant 
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| | | | | Author: | cosmicray | | Posted: | Jun 15, 2021 16:00 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 113 times | | Topic: | Selling | |
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| In Selling, pgremeau writes:
| | But also, do sellers really have to find out the sales tax %age for a seller
and compute it manually???
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Yes and no. If the refund is done via BL, the seller has to enter an amount.
But it isn't terribly obvious what amount to enter. The last time I did one,
I kept changing the amount until I zeroed in on the correct net refund, and then
took it for granted that the sales tax shown was the correct amount. It can be
done, but you have to twiddle the numbers for a few minutes.
Nita Rae
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| | | | | | | Author: | pgremeau | | Posted: | Jun 15, 2021 16:40 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 101 times | | Topic: | Selling | |
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| In Selling, cosmicray writes:
| | In Selling, pgremeau writes:
| | But also, do sellers really have to find out the sales tax %age for a seller
and compute it manually???
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Yes and no. If the refund is done via BL, the seller has to enter an amount.
But it isn't terribly obvious what amount to enter. The last time I did one,
I kept changing the amount until I zeroed in on the correct net refund, and then
took it for granted that the sales tax shown was the correct amount. It can be
done, but you have to twiddle the numbers for a few minutes.
Nita Rae
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It seems what you are describing is what I said, you had to guess the buyer's
sales tax percentage to find the full refund amount.
And it could made worse by the fact that it's not clear whether the tax applies
also to the shipment amount.
I think BL worked with a company to implement the sales taxes, why do they expect
sellers to be able to figure it on their own?
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| | | | | | | | | Author: | BricksByTRiver | | Posted: | Jun 21, 2021 11:29 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 68 times | | Topic: | Selling | |
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| Hello,
Thank you for rise up this topic.
The tax applies also to the shipping amount.
Best,
BricksByTheRiver
In Selling, pgremeau writes:
| | In Selling, cosmicray writes:
| | In Selling, pgremeau writes:
| | But also, do sellers really have to find out the sales tax %age for a seller
and compute it manually???
|
Yes and no. If the refund is done via BL, the seller has to enter an amount.
But it isn't terribly obvious what amount to enter. The last time I did one,
I kept changing the amount until I zeroed in on the correct net refund, and then
took it for granted that the sales tax shown was the correct amount. It can be
done, but you have to twiddle the numbers for a few minutes.
Nita Rae
|
It seems what you are describing is what I said, you had to guess the buyer's
sales tax percentage to find the full refund amount.
And it could made worse by the fact that it's not clear whether the tax applies
also to the shipment amount.
I think BL worked with a company to implement the sales taxes, why do they expect
sellers to be able to figure it on their own?
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Jun 21, 2021 11:55 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 91 times | | Topic: | Selling | |
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| In Selling, BricksByTRiver writes:
| | Hello,
Thank you for rise up this topic.
The tax applies also to the shipping amount.
Best,
BricksByTheRiver
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Not in every state - most of them, yes, that appears to be the case.
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| | | | | | | | | | | | | Author: | BricksByTRiver | | Posted: | Jun 21, 2021 14:37 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 65 times | | Topic: | Selling | |
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| I am in Portugal, Europe
In Selling, peregrinator writes:
| | In Selling, BricksByTRiver writes:
| | Hello,
Thank you for rise up this topic.
The tax applies also to the shipping amount.
Best,
BricksByTheRiver
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Not in every state - most of them, yes, that appears to be the case.
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| | | | | | | | | | | | | | | Author: | pgremeau | | Posted: | Jun 21, 2021 14:46 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 49 times | | Topic: | Selling | |
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| In the US, there is some rule whether taxes apply to shipping costs or not, maybe
when several shipping methods are offered the tax doesn't apply? but I'm
not an expert, so not sure.
In Selling, BricksByTRiver writes:
| | I am in Portugal, Europe
In Selling, peregrinator writes:
| | In Selling, BricksByTRiver writes:
| | Hello,
Thank you for rise up this topic.
The tax applies also to the shipping amount.
Best,
BricksByTheRiver
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Not in every state - most of them, yes, that appears to be the case.
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| | | | | | | | | | | | | | | | | Author: | cosmicray | | Posted: | Jun 21, 2021 14:50 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 50 times | | Topic: | Selling | |
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| In Selling, pgremeau writes:
| | In the US, there is some rule whether taxes apply to shipping costs or not, maybe
when several shipping methods are offered the tax doesn't apply? but I'm
not an expert, so not sure.
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In Florida, that quaint colonial state in the southeast, Shipping is taxed if
the seller only offers one carrier (e.g. USPS). If multiple carriers are offered
(e.g. USPS and FedEx) then shipping is not taxed. It's a quirk of the tax
code here.
T-10 days and counting !
Nita Rae
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| | | | | | | | | | | | | | | | | | | Author: | pgremeau | | Posted: | Jun 21, 2021 15:05 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 55 times | | Topic: | Selling | |
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| As a French person, I definitely feel that there is room for a tax on the tax
In Selling, cosmicray writes:
| | In Selling, pgremeau writes:
| | In the US, there is some rule whether taxes apply to shipping costs or not, maybe
when several shipping methods are offered the tax doesn't apply? but I'm
not an expert, so not sure.
|
In Florida, that quaint colonial state in the southeast, Shipping is taxed if
the seller only offers one carrier (e.g. USPS). If multiple carriers are offered
(e.g. USPS and FedEx) then shipping is not taxed. It's a quirk of the tax
code here.
T-10 days and counting !
Nita Rae
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| | | | | Author: | WildBricks | | Posted: | Jun 16, 2021 12:22 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 80 times | | Topic: | Technical Issues | |
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| | | that when issuing a refund, sellers have to calculate the total amount with tax,
issue the refund through BL and BL will automatically separate the tax part and
the seller will only be debited of the actual part amount?
I wish sellers would know the proper procedure for a refund, and that BL would
communicate it clearly (and as intrusively as they communicate how invoices should
be paid...). I think I'll start putting that info when I email sellers about
missing parts.
|
About 1/3 of the time the BL refund system throws up an error and won't process
the refund. At first I would simply re-submit and keep trying until the refund
finally went through. But, sometimes PP has pushed the refund, but BL doesn't
see that it has been accepted and continues to throw up errors all while refunding
the money over, and over, and over again. Now I try once and if I get an error
I go straight to PP and issue the refund through their system. I don't always
remember the tax issue, so hopefully this thread will help keep that top of mind
for me.
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| | | | | | | Author: | Daragh | | Posted: | Jun 21, 2021 11:39 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 76 times | | Topic: | Technical Issues | |
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| In Technical Issues, WildBricks writes:
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About 1/3 of the time the BL refund system throws up an error and won't process
the refund. At first I would simply re-submit and keep trying until the refund
finally went through. But, sometimes PP has pushed the refund, but BL doesn't
see that it has been accepted and continues to throw up errors all while refunding
the money over, and over, and over again. Now I try once and if I get an error
I go straight to PP and issue the refund through their system. I don't always
remember the tax issue, so hopefully this thread will help keep that top of mind
for me.
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+1 - What they said.
BL refund process is virtually useless as it only works when the moon is blue
and Lego is having a 90% off sale.
I agree though that if sellers are refunding directly you should not be at the
loss of the sales tax / VAT.
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| | | | | | | | | Author: | cosmicray | | Posted: | Jun 21, 2021 14:45 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 54 times | | Topic: | Off Topic | |
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| In Technical Issues, Daragh writes:
| | BL refund process is virtually useless as it only works when the moon is blue
and Lego is having a 90% off sale.
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I have purchased at 90% off, but not in a very long time. Cannot recall if the
moon was blue at that moment.
Nita Rae
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USA, California
Portugal
Ireland, Dublin