Discussion Forum: Messages by Brickwilbo (1534)
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 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 16, 2021 06:34
 Subject: Re: Filter by shop in cart
 Viewed: 20 times
 Topic: Suggestions
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In Suggestions, Ey.Has writes:
  Hi.
Is there a way that when I search for store to buy an item ("items for sell"
in item's page), I could filter the results and see only stores that I already
have items in their cart?
I prefer to add items to basket that I already have than to create a new basket.
(that way i pay for shipping only once)
Thanks

It's not possible and has been suggested before.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 15, 2021 04:34
 Subject: Re: Please add "i no longer want this order"
 Viewed: 121 times
 Topic: Feedback
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In Feedback, Deedesria writes:
  Theres no good way to communicate why i want to cancel my orders sometimes. I
often end up with not enough money, or almost impulse buying sets and changing
my mind. Please add an option that says "I no longer want this order" or something
along those lines

Please consider your orders when you are shopping here.
Thank you.

https://www.bricklink.com/pref_stop.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 13, 2021 15:11
 Subject: Re: order paid but still not received
 Viewed: 56 times
 Topic: Problem Order
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In Problem Order, BlackWhite writes:
  Hello, I have been waiting for this order for almost two months, I have already
sent several emails to the seller to find out where the order was, after one
month he has finally sent the order, and now it is soon 1 me that I am waiting
to receive it.

So my question is can we ask for the refund after all this time where do I have
to keep waiting again?

If you've paid by PayPal you have 180 days to start a dispute.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 13, 2021 12:42
 Subject: Re: Refunded order says "Paid" not "Cancelled"
 Viewed: 25 times
 Topic: Buying
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In Buying, ybtfbiwgw writes:
  I placed an order for parts the seller had listed incorrectly, and they refunded
me the order total which I got through PayPal. When I click on the order and
it takes me to the details, the refund is listed there, under the order summary.
So it seems they refunded me through the BL system, but the status is still "Paid"
and hasn't updated to "Cancelled". Am I incorrect in thinking the refund
means the order is cancelled? I want to file it and get it off my open orders
page. Thanks for any help!

The seller has to change the payment status to none, or the order status from
paid to ready.
Then follow the steps to cancel the order.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 12, 2021 15:25
 Subject: Re: Buyer posting malicious negative feedback
 Viewed: 64 times
 Topic: Problem Order
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In Problem Order, ck.brick.lego writes:
  I received an order on 12th June (Hong Kong Time, GMT+8), and the initial conversations
were normal (over the shipping options etc.)

Later I discovered from his feedback that the account is questionable. At first,
I didn't realize because he has hundreds of feedbacks, but when I looked
at the complaints, they are solid and made by credible stores, which involves
filing PayPal complaints while getting the goods. I approached some of the stores
and did consider the claims solid.

I decided to cancel his order. He demanded a reason and I spoke the case plain
and simple, i.e. his profile involves the above questionable elements.

The above took place in less than 10 hours, with no posting took place, let alone
any goods delivered.

Then he posted a negative feedback. I do not deny his right to respond negatively,
yet the interesting part is: "Selling FAKE China Lego!! FAKE China Lego!! FAKE
China Lego!!! never buy from!!!" (verbatim, full text)

I messaged him to demand a ground, and further action is being taken. Here is
his reply, verbatim and full text once again:

"Most of the China people sell fake lego, worldwide know, now hong kong also
belongs
to China, so you are all the same level now, Kong Chan."

Anyone with the above knowledge would know his claim is totally without ground.

Here are my questions:
(1) is it seller's right to cancel order based on my suspicion? How can sellers
avoid loss due to these PayPal loopholes? Or you guys just sell with insurance
etc, even if the profile is highly questionable?

(2) are there mechanisms to delete these malicious feedback? BrickLink has the
system record, proving it impossible for him to judge authenticity of my products
(which are authentic for certain.)

(3) He used racist remarks in a follow-up message. The word "Kong Chan" means
someone stupid in Hong Kong. I'm not feeling unhappy at all, but I think
BrickLink is a harmonious place not tolerating such remarks.

And the user is named "willpayit", from Malaysia. You are welcome to publicly
respond to the issue. Obviously, manners maketh man. While you are clearly not
up to the standard of a man of manner, you are welcome to respond to the facts.

Report here and let Admin decide: https://www.bricklink.com/problemMember.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 12, 2021 07:29
 Subject: Re: Is it OK to use negative feedback for this?
 Viewed: 79 times
 Topic: Feedback
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In Feedback, Legopeter writes:
  Hello,
I recently purchased a LEGO set here and had trouble processing payment. When
I paid online I got no message saying payment when though so I did it again.
That time I got the expected message. After a few days I checked my account and
the payment was made twice. No super big amount, like USD 100, but anyway, annoying.
Bank wont take responsibility, says I should contect seller. I've done so,
no reply.
So, in one sense, the seller has done nothing wrong.
On the other hand, he's not completely honest either.
Would it be proper to let this mistake of mine (or rather, my bank, in my opinion)
be reflected in my feedback for the order?
Best regards,
Peter

If you paid by Paypal you can cancel the payment or start a dispute.
If you paid by bankwire the seller should refund the second payment.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 12, 2021 04:17
 Subject: Re: Angry customer
 Viewed: 44 times
 Topic: Help
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In Help, Brickwilbo writes:
  In Help, Mesken writes:
  I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.

Technically the buyer followed the steps on the Problem Center https://www.bricklink.com/retractOrder.asp

Always respond to the NPB in the comment field of the NSS.

Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.

In addition ask for photos of the damaged parts and ask if the package was damaged
too.

  
  
The customer didn’t send me pictures or a reply to my emails yet.

In Help, Mesken writes:
  Good morning!

A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 12, 2021 04:14
 Subject: Re: Angry customer
 Viewed: 50 times
 Topic: Help
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In Help, Mesken writes:
  I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.

Technically the buyer followed the steps on the Problem Center https://www.bricklink.com/retractOrder.asp

Always respond to the NPB in the comment field of the NSS.

Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
  
The customer didn’t send me pictures or a reply to my emails yet.

In Help, Mesken writes:
  Good morning!

A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 10, 2021 17:18
 Subject: Re: Changing order status after payment?
 Viewed: 30 times
 Topic: Help
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In Help, liisb writes:
  It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.

Thanks for responding! Thousands of orders and this has never happened before.

Check your shipping settings.
Maybe it's a shipping method with an automated invoice.

  
In Help, wildchicken13 writes:
  In Help, liisb writes:
  I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?


I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.

thanks!
Lisa

Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 10, 2021 00:12
 Subject: Re: What happens after reporting to BL?
 Viewed: 64 times
 Topic: Help
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In Help, 3eyeballs writes:
  Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?

3Eyeballs.

https://www.bricklink.com/help.asp?helpID=265
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 9, 2021 14:39
 Subject: Re: Cancelling an Order after it was Paid
 Viewed: 25 times
 Topic: Help
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In Help, macebobo writes:
  In Help, Brickwilbo writes:
  In Help, frabbit writes:
  Hi there,

Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.

Sorry if a silly question.

Thanks!

If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.

I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.

Thanks!

Maybe the buyer has to start a OCR.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 9, 2021 06:46
 Subject: Re: NSS filed but never contacted on order to fix
 Viewed: 34 times
 Topic: Problem Order
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In Problem Order, firestar246 writes:
  In Problem Order, MrPetovan writes:
  3. You should stoplist this buyer.


Woah, I wouldn't do that quite yet. Is it a new buyer? Then most likely they
just don't know how it all works and how an NSS can be quite detrimental
to a seller if completed.
I've had a couple new buyers to that to me and I explained that usually the
common courtesy is to work with the seller first and that the NSS is usually
only for extreme cases where the seller won't cooperate. Once explained,
they usually apologize and remove the NSS right away.

So to OP, don't go blocking this guy unless it's obvious he's just
being difficult. If you block someone who just doesn't know how the system
works yet, you'll leave a bad taste in their mouth and they may not want
to touch BL again, which would hurt all here.

👍
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 9, 2021 06:14
 Subject: Re: Cancelling an Order after it was Paid
 Viewed: 38 times
 Topic: Help
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In Help, frabbit writes:
  Hi there,

Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.

Sorry if a silly question.

Thanks!

If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 9, 2021 05:35
 Subject: Re: System Error Message
 Viewed: 24 times
 Topic: Technical Issues
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In Technical Issues, The_Toy_Planet writes:
  Hi,

We are a seller and are having a problem with buyers not being able to check
out. We are getting a lot of messages from them saying this -

I am trying to place an order but keep getting a 'System Error' message
on the Shopping Cart page. I am buying from others at the same time and having
no problems.

Please can anyone help !

Many Thanks

Bev

The buyer has to verify the address again.
See this thread: https://www.bricklink.com/message.asp?ID=1274827
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 9, 2021 05:02
 Subject: Re: order page not updating
 Viewed: 16 times
 Topic: Help
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In Help, billamber writes:
  Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?

In the orders received page settings you can select Separate payment status from
the order status.
Maybe then you can change the payment status to paid and rhen change the order
status to shipped.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 9, 2021 04:59
 Subject: Re: NSS filed but never contacted on order to fix
 Viewed: 31 times
 Topic: Problem Order
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In Problem Order, waterman writes:
  The only email from them was a few minutes after the NSS was filed on me. This
was the only email I received and none before the NSS prior to the seven days
that past and the order was delivered.

Technically the buyer only followed the instructions on this page: https://www.bricklink.com/retractOrder.asp

Problem with Order, Buyer or Seller?
Buyer or Seller not Responding?
Buyer has not Paid?
Seller has not Shipped?
Cancel an Order

Enter the Order ID that you're experiencing a problem with in the box at
right and see your available options from there.

  
In Problem Order, waterman writes:
  I do check my spam mail everyday to see if there is any messages from bricklink
and buyers. There was no communication of the order missing parts, not sure if
they sent an email to the wrong email address. What I did was reply to the email
I received of the shortage and informed them that I addressed the problem with
there order and to log into Bricklink directly for the reply. That way it could
be all documented in Bricklink with all communications logged between me and
the buyer.

Good, always reply to the NSS in the Problem field of the NSS.

  
  
In Problem Order, Brickwilbo writes:
  In Problem Order, waterman writes:
  I just did this thank you for the help, I sent the new tracking number and I
also refunded the parts and attached the Paypal proof of it. This hopefully
should be enough, I wish they told me the day the parts were delivered. I could
have sent them out seven days ago and had them already to them.

  I double check all my emails and inbox in Bricklink and no messages from the buyer.

Did you check your email spam folder for an email from the buyer?
Maybe the buyer emailed you 7 days ago and didn't received a reply.

   I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:
  Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:

https://www.bricklink.com/helpDesk.asp?helpDeskID=122

In Problem Order, waterman writes:
  I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 9, 2021 02:52
 Subject: Re: NSS filed but never contacted on order to fix
 Viewed: 31 times
 Topic: Problem Order
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In Problem Order, waterman writes:
  I just did this thank you for the help, I sent the new tracking number and I
also refunded the parts and attached the Paypal proof of it. This hopefully
should be enough, I wish they told me the day the parts were delivered. I could
have sent them out seven days ago and had them already to them.

  I double check all my emails and inbox in Bricklink and no messages from the buyer.

Did you check your email spam folder for an email from the buyer?
Maybe the buyer emailed you 7 days ago and didn't received a reply.

   I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:
  Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:

https://www.bricklink.com/helpDesk.asp?helpDeskID=122

In Problem Order, waterman writes:
  I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 8, 2021 14:17
 Subject: Re: Notes on orders?
 Viewed: 30 times
 Topic: Help
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In Help, qwertyboy writes:
  In Help, Brickwilbo writes:
  In Help, McBricks writes:
  I have notes on my inventory page.(Prices I paid, other info) I would like those
notes on the order form but not visible to buyer. I can hide my weight to the
buyer. Can I hide my notes from the buyer? Hope this is not confusing. Thanks
for any help.

Uncheck My order note here:
https://www.bricklink.com/orderSettings.asp

This is not what OP is asking.

You can add two different "notes" on an item-for-sale:

- Comments: these are visible for both seller and buyer;
- My remarks: these are only visible for the seller

So make sure you use the right field for adding seller-only info.

Niek.

When Show My Remarks is unchecked, the order details page can be printed without
visible remarks.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 8, 2021 13:22
 Subject: Re: Notes on orders?
 Viewed: 37 times
 Topic: Help
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In Help, McBricks writes:
  I have notes on my inventory page.(Prices I paid, other info) I would like those
notes on the order form but not visible to buyer. I can hide my weight to the
buyer. Can I hide my notes from the buyer? Hope this is not confusing. Thanks
for any help.

Uncheck My order note here:
https://www.bricklink.com/orderSettings.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 8, 2021 08:19
 Subject: Re: Customer just wants feedback
 Viewed: 44 times
 Topic: Feedback
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In Feedback, sonnich writes:
  In Feedback, cosmicray writes:
  In Feedback, stearns writes:
  In Feedback, Brickwilbo writes:
  In Feedback, sonnich writes:
  Hi all

I got an interesting order, a customer who only wants feedback, not that actually
1 cent part that he ordered.

I can just send an invoice of 1 USD/EUR and get the money and post feedback.

But what do people think about this behavior?

WBR
Sonnich

To have at least 1 feedback is a New Seller Verification requirement.
Is it a 0 feedback buyer?

I also suspect it might have to do with that - in that case, I wouldn't do
it, since the rule is there to make it more difficult for scammers to get a seller
account, and to teach prospective sellers how the system works before they start
selling. Both are important points imho.

Because if the prospective seller sees nothing wrong with doing this, that might
become part of their business model ... selling feedback to other prospective
sellers.

It breaks the chain of trust.

Exactly my point. I can do the deal, but it will break truest. I dont know what
he needs it for for I can be skeptic on that one

Report the member to Admin to look into it: https://www.bricklink.com/problemMember.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 7, 2021 18:27
 Subject: Re: Changing status from Recieved to NPB
 Viewed: 47 times
 Topic: Problem Order
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In Problem Order, Tomba writes:
  Hi, I have an issue where a buyer has done a chargeback and hasn't returned
the item. I'm not seeing any way to change order status to NPB.

With the edit order button you can change the payment status as none and the
order status to ready. Then you can start the NPB process.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 7, 2021 07:14
 Subject: Re: Customer just wants feedback
 Viewed: 83 times
 Topic: Feedback
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In Feedback, sonnich writes:
  Hi all

I got an interesting order, a customer who only wants feedback, not that actually
1 cent part that he ordered.

I can just send an invoice of 1 USD/EUR and get the money and post feedback.

But what do people think about this behavior?

WBR
Sonnich

To have at least 1 feedback is a New Seller Verification requirement.
Is it a 0 feedback buyer?
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 6, 2021 17:39
 Subject: Re: Autofill for MassFeedback
 Viewed: 31 times
 Topic: Suggestions
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In Suggestions, donossi writes:
  Hello,

thanks for the very good "Mass Feedback" function

But there is another suggestion for it:

If I have 50 orders to feedback, I must 50 times copy and paste the feedback.
Can Bricklink please add a master auto-input on this page.

As an Example: On the top is a master input field. After filling the master Input
Field and press a Button the input fields of the individual orders get all the
input from the master input field.

Kind Regards
Maico

You could leave feedback more often and leave a more personalized feedback instead
of a standard mass text.😉
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 6, 2021 01:49
 Subject: Re: Buyer marked order paid before I invoiced
 Viewed: 63 times
 Topic: Help
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In Help, LegoJohnBrown writes:
  I have a buyer who marked their order in my store as paid before I could include
shipping and invoice them. Since it is marked “paid” I cannot find a way to
add the shipping charge and invoice the buyer.

I have messaged the buyer (a newbie with a 1 rating from South Korea - I am in
the US) twice but yet to receive a response.

I have not received any payment from this buyer, so I’m not sure who/where they
sent their money to if they actually paid someone.

Is there a way to circumvent the locked cell and allow me to add shipping so
that I can invoice this customer correctly?

- Thanks!

With the edit order button on the orders received page you can change the payment
status as none and the order status to ready.
Then you can send the invoice.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 5, 2021 10:19
 Subject: Re: Shipping method order
 Viewed: 29 times
 Topic: Shipping
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In Shipping, melbourne_josh writes:
  How do I change the Shipping method order, or set a default shipping method?
My current default is the first one in the list, and is a very expensive option
to choose.

-- Josh

If you group the methods only the cheapest one for the order with the cheapest
group is shown.

Or set a Default Shipping Method:
Sellers can flag one shipping method as default for domestic buyers and one shipping
method as default for international buyers or one shipping method as default
for both domestic and international buyers.
https://www.bricklink.com/help.asp?helpID=882
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 4, 2021 14:08
 Subject: Re: Buyer can not proceed to checkout...
 Viewed: 45 times
 Topic: Technical Issues
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In Technical Issues, LocoPorLego writes:
  Buyer says this is the message when they attempt to checkout

"Your items do not meet seller's package dimension requirement. Please remove
some items from your cart.
Max weight: 150 oz
Length + Girth: 150 in
If the seller has authorized you to bypass, enter bypass password"

I do not have dimension requirements, or a byepass password. I have no idea what
BrickLink is doing/wants/how to remedy this issue. Anyone have a helpful tips?

Add a new manual invoice shipping method.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 3, 2021 17:33
 Subject: Re: Seller does not support orders shipping to PA
 Viewed: 54 times
 Topic: Buying
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In Buying, Keystone_Bricks writes:
  Ok so, I went to purchase some pieces for Market Street as I am piecing it together,
and one seller does not support shipping to Pennsylvania, but is located in the
US Ana the store is indeed open. I know you can not shop to certain counties,
as I do that for my store, but never knew you cooks refuse to ship to a state?
They haven’t had orders in a while, so could it be the sales tax issue because
BL automatically collects sales tax on orders going to PA

The store has to accept PayPal Onsite as payment method.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 3, 2021 17:32
 Subject: Re: Onsite payment errors
 Viewed: 47 times
 Topic: Buying
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In Buying, Brickwilbo writes:
  In Buying, RussM74 writes:
  Hi all,

I'm UK-based and placing orders all the time, and the onsite payment option
usually works fine.

I placed an order with a US seller yesterday, and the onsite payment links won't
click through to PayPal. All I get is this rather annoying error box pop-up.

I've just accepted a quote from a French seller, and the payment button is
doing the same with this order too.

Anyone else had this? I've tried clearing my cache, tried about 5x different
browsers, logged out and back in again.

Verify your email address and then try again.
It helped solving the checkout issue.

https://www.bricklink.com/pref_address.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 3, 2021 17:29
 Subject: Re: Onsite payment errors
 Viewed: 45 times
 Topic: Buying
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In Buying, RussM74 writes:
  Hi all,

I'm UK-based and placing orders all the time, and the onsite payment option
usually works fine.

I placed an order with a US seller yesterday, and the onsite payment links won't
click through to PayPal. All I get is this rather annoying error box pop-up.

I've just accepted a quote from a French seller, and the payment button is
doing the same with this order too.

Anyone else had this? I've tried clearing my cache, tried about 5x different
browsers, logged out and back in again.

Verify your email address and then try again.
It helped solving the checkout issue.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 3, 2021 03:56
 Subject: Re: Buyer with history of complaining about used
 Viewed: 119 times
 Topic: Help
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In Help, maxx3001 writes:
  In Help, 3eyeballs writes:
  I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.

I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?

We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!

If you are sure you send the right stuff and the buyer has done this before,
leave factual feedback.
Maybe give them a neutral stating that the buyer wanted a refund for new parts
trying to say they are used.

Good luck and don’t worry about the feedback you might receive in return, wear
it as a badge of honor.
By giving in to these types, you only encourage them to try it again.

You can report such persons to the helpdesk: https://www.bricklink.com/helpDesk.asp

Suspicious behaviour can be reported to Admin here: https://www.bricklink.com/problemMember.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 3, 2021 02:23
 Subject: Re: Condition of minifig in display case
 Viewed: 37 times
 Topic: Selling
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In Selling, calebfishn writes:
  In Selling, tEoS writes:
  There's a store in the USA that is selling many uncommon/rare minifigs as
new, though advertising that they have been in a display case.

Is this now considered acceptable use for new minifigs?

I think this is risky, as it is not too far off from how I "use" Lego sets.
Most of my personal Lego is assembled once and displayed only. Even my own minifigs
are typically bagged and set aside in plastic drawers.

I think it is used. "On display" is not the same as the listing definition of
handling for sorted. On display is just an adult version of "played with".

 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 2, 2021 09:48
 Subject: Re: Adding Items to Paid Order
 Viewed: 33 times
 Topic: Problem Order
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In Problem Order, peregrinator writes:
  In Problem Order, Brickwilbo writes:
  In Problem Order, terry1643 writes:
  Is it possible to add Items to a paid Order without creating a new order? when
I create a cart for the Missing Pieces I need from the same seller, when I go
to pay via PayPal it's charging me another extra postage and 20%UK tax on
top.

Thanks In advance Terry

No, that's not possible.

The seller could refund the payment, change the payment and order status to none
and pending.
Then you can add a second batch to the order.

Would it be possible to change the payment status to "Not Yet Paid", order status
to Pending, and put in the original payment as a credit, to avoid having to refund?

Unless the Refund feature is used 'the system' would probably think the
order is still paid.
The idea of instant payment-orders is that no order additions can be made.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 2, 2021 08:15
 Subject: Re: Order Status received uneditable
 Viewed: 22 times
 Topic: Technical Issues
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In Technical Issues, re_collection writes:
  Hi all,
I have two orders that are marked "received" from the buyers, these order status
are uneditable, immediately uneditable and not after 1 week, then I cannot change
them to completed, is it normal?

Thanks in advance

Yes, with the xp order statusflow only buyer can change order status to completed.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 2, 2021 08:11
 Subject: Re: Adding Items to Paid Order
 Viewed: 31 times
 Topic: Problem Order
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In Problem Order, terry1643 writes:
  Is it possible to add Items to a paid Order without creating a new order? when
I create a cart for the Missing Pieces I need from the same seller, when I go
to pay via PayPal it's charging me another extra postage and 20%UK tax on
top.

Thanks In advance Terry

No, that's not possible.

The seller could refund the payment, change the payment and order status to none
and pending.
Then you can add a second batch to the order.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 2, 2021 08:09
 Subject: Re: Feedback rmvl policy MUST CHANGE. Here's why.
 Viewed: 51 times
 Topic: Help
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In Help, enig writes:
  For the same reason that both sellers and buyers have been voicing for years
- retaliatory feedback and feedback extortion.

TL;DR
* Received an order where 57.5% of 'new' lots were used
* Seller refuses to correct their remaining listings of used parts that are listed
as new
* Seller already wrote to me two times that she will post a retaliatory feedback
if I post non-positive - this is feedback extortion

A month ago Admin_Russell has posted a message, a part of which was:

In Administrative, Admin_Russell writes:
  We are planning on releasing a statement next week to share some history of our
site’s feedback system and the rationale behind our current Feedback Removal
Policy.

https://www.bricklink.com/message.asp?ID=1263510

I can not find the named statement but please let me know in case it appeared
somewhere. Either way - the wording in the quote does not give me any hope that
it would address the issue that I am going to describe.

Meanwhile - naysayers will keep saying NO to the fact that quality of
BL sellers is going downhill, while others will say - just leave honest feedback
and bear the retaliatory one as a badge of honour. To the latter I can only respond
- my opinion differs. Some people obviously do not care about their feedback
score as much as others. I understand that. I belong to the other side which
cares about what the meaning of the word and the concept of the feedback stands
for. I refuse to bear a negative or a neutral if it is undeserved.

MY CURRENT SITUATION with a seller who has 100.00% positive feedback

* I ordered 49 lots, 47 were sent to me as two were missing in seller's inventory.
Out of the 47 lots received - 25 were 100% used parts and two more lots that
were at least partly used parts. To be clear - I am strictly talking about parts
that I can definitively prove as used. I am not including any 'contested'
parts - some do not look like new to me but I will put my naive hat on and say
that it might me just very poor storage. Wink wink nudge nudge.

Once again just to be sure what we are talking about here - I am not talking
about 'scratches right out of the box' etc. Everything written is with
that in mind.

In the end we have 27 lots out of 47 that were either all used sold as new, or
at least partially. That is 57.5% of all lots.

* Initially I was very understanding of the seller. Everyone makes mistakes,
deserves a second chance etc. We have eventually reached an agreement where I
will receive a partial refund for the bad parts, but adjusted for the NEW vs
USED avg prices. In other words - will still end up paying for the bad parts.
However I did let the seller know that there is no way I can leave a positive
feedback for this kind of mess-up and that I am very sorry for having to be the
first such a feedback to them. I was talking about leaving a neutral for them
(situation has since changed, keep reading).

* Seller has admitted that a lot of the bad parts in my order were from another
store buy-out that she did and that she did not do a proper inspection of them.

* She also wrote "After I received your feedback (remember you were willing to
give a neutral not negative) I will give one in return."

* I asked two questions:

Question #1 - have you / will you change the condition of the remaining parts
from that particular store from NEW to USED?

Question #2 - am I right in assuming that you will leave me a positive feedback,
or you will give me a neutral 'in return'? I find it strange that you
removed your previously positive feedback for me as well.


The seller went silent and ignored the questions - for a full week.

Eventually I got her to reply and the reply read:

#1: I will check and change if neccessary. No need to play Big Brother.
#2: Who would give a positive feedback in return for a neutral/negative? No
one I bet
.


Playing Big Brother? I will only say this - check the pictures to judge seller's
ability (or there-lack of) to check part condition. Some other parts were also
dusty - you could visibly see where other parts have been put on top etc. All
things considered - it is fair to say that I have reasons to doubt that she will
do the right thing. Not inly it is my duty to warn other buyers. I must also
protect my own interests as a seller - she is competing for the same buyers looking
to buy NEW parts. The average price of parts in the whole order were at a ratio
of 0.64 compared to avg 6month SOLD. I would have certainly not placed the order
should I have known the outcome - my own order is a perfect example of how she
is stealing buyers from honest sellers. She is competing unfairly against me
and others.

All of this - before we even start talking about the direct monetary losses that
I incurred because of this order in terms of opportunity cost, the hours my employee
spent in checking the condition of the parts, the many hours I had to spend in
going back-and-forth with the seller. Yes, it is the cost of doing business.
All the more reasons why this seller deserves a negative.

@Admin_Russell and others... please tell me:

* What do you think the purpose of feedback is
* What is the purpose of Neutral / Negative feedback
* Should I not leave a negative to the seller who is knowingly selling used parts
as new, refusing to correct their listings and who is also attempting a feedback
extortion on me
* Should I give-in both my feelings and my morals in order to protect my own
feedback record, for which I have worked for for 8 years?
* @Admin_Russell - can I get a promise that the retaliatory feedback will be
removed once it is posted? Or do you want the seller in question to keep having
100% positive feedback record? It is one of the two.

Big surprise - this is just one issue I had during last couple weeks. I have
one even worse where another seller issued an NPB against me and completely ignored
all my messages to correct and re-send the invoice - until the time ran out and
now I have an NPB strike. Of all the places... both sellers happen to be from
Germany . No offense to others, but it is the last place I would be expecting
this from.

Report the member for distortion here: https://www.bricklink.com/problemMember.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 2, 2021 01:17
 Subject: Re: Problems for potential customer in Japan
 Viewed: 40 times
 Topic: Shipping
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In Shipping, BrickWYBrick writes:
  In Shipping, Brickwilbo writes:
  In Shipping, BrickWYBrick writes:
  Anyone have a suggestion (Shipping Method) to help us help our customer in Japan?
We currently have two international shipping methods (First Class Package & Priority
Flat Rate Small Box. When we click on the countries we ship to, it lists Japan.
Is Japan somehow unique?

Message from customer:

"When I try to order with Bricklink, I cannot select
the shipping method. Is it possible to change the settings so that it can be
shipped?

Regards;

Japan"

Thank you very much for any help you can give us!

Is this buyer in your store and not in another store?

I'm sorry, I do not understand your question.

It means that buyer might not be in your store but a different store and contacted
the wrong seller.

It might be the checkbox Enable seller protection for new buyers on the management
page.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 1, 2021 14:20
 Subject: Re: Problems for potential customer in Japan
 Viewed: 46 times
 Topic: Shipping
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In Shipping, BrickWYBrick writes:
  Anyone have a suggestion (Shipping Method) to help us help our customer in Japan?
We currently have two international shipping methods (First Class Package & Priority
Flat Rate Small Box. When we click on the countries we ship to, it lists Japan.
Is Japan somehow unique?

Message from customer:

"When I try to order with Bricklink, I cannot select
the shipping method. Is it possible to change the settings so that it can be
shipped?

Regards;

Japan"

Thank you very much for any help you can give us!

Is this buyer in your store and not in another store?
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jun 1, 2021 14:17
 Subject: Re: shipping to countries
 Viewed: 24 times
 Topic: Help
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In Help, sikennedy writes:
  im tryîng to change the countries my store will ship to, but can seem to find
out how to do it. help appreciated!

thanks

si

In the Shipping methods, change countries in the different zones.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 30, 2021 12:37
 Subject: Re: BRICKLINK BUG
 Viewed: 70 times
 Topic: General
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In General, catous writes:
  i'm always trying to change my new home adress but no success, somebody in
the USA is kind enough to help me out, but in fact it would of been nice from
the administrator of bricklink to help me out,it seems that there never there
to help anyone but have the time to charge us once per month to pay the taxes,the
fees or the service that they offer to us, but why can't they just look at
our bricklink page to fix the problem, it seems that they can decide and remove
anything from our inventory witch they already did such as minifigs when there's
something missing such as a hat or a minifig utensil,please i need your help,my
home adress is not good !!!

https://www.bricklink.com/pref_address.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 30, 2021 11:54
 Subject: Re: UK seller needs to ship one off order to Euro
 Viewed: 36 times
 Topic: Help
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In Help, rubytuesday writes:
  Help please - Just re-opened my store yesterday after seven years. Previously
I shipped worldwide, but to allow myself time to get used to updated site etc.
I opted ship UK only. I have had a request from a European buyer to ship a one-off
order. Is there a way I can do this without making my store worldwide? Could
anyone offer any advice please?

You can add a manual invoice shipping method with a password and send the password.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 30, 2021 06:52
 Subject: Re: Banning specific users to buy from my shop
 Viewed: 57 times
 Topic: Shipping
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In Shipping, ger_andron writes:
  Hi,

i have some experience from a cardgame trading palttform that works similar like
BL. There is the possibilly set on options thet specific users can´t buy in your
shop anymore or either see it when they are logged in. is there an option for
Shop owner on BL that fits that demand?

Thank you

Patrick

https://www.bricklink.com/pref_stop.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 29, 2021 02:15
 Subject: Re: Please allow ordering by Item Number
 Viewed: 38 times
 Topic: Suggestions
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In Suggestions, Megaturonu writes:
  Hello, I love Bricklink, but I'd love to be able to search for a minifigure
and see them in chronological order by release date, or the Bricklink Item
Number. For example, when searching for "Nya" or "Lloyd", and then ordering by
Bricklink Number, it would look like:

njo012
njo054
njo126
njo378

etc. I hope you can add this feature! Thanks for the response.

Add the items to the Wantlist and select Item no in the sorting options.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 28, 2021 12:06
 Subject: Re: Identification please
 Viewed: 24 times
 Topic: Catalog Identification
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In Catalog Identification, tpr writes:
  Hi

I'm 99.9% sure these aren't Lego, anyone know what they might be from

Thanks

tpr

Look like Playmobil.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 27, 2021 12:57
 Subject: Re: How is order total calculated?
 Viewed: 37 times
 Topic: Buying
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In Buying, Edwin073 writes:
  Hello,

I sometimes have the question from new buyers how this is being calculated. This
is an example. Someone bought €2,45 at a store but order total becomes €3,96?
Where is this calculation coming from? I can't found out. It's not with
shipping price or...? Can someone give me some more information about this?

Greetings Edwin

Postage is TBD, the amount is based on similar orders with similar shipping methods.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 27, 2021 07:00
 Subject: Re: Store Banner as Image
 Viewed: 43 times
 Topic: Help
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In Help, SaveYourBricks writes:
  Hello,

I saw some stores that used a store banner as a picture. But I don't know
how this works. I always thought that only text is possible.

See html help pages: https://www.bricklink.com/help.asp?topicID=25
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 27, 2021 05:04
 Subject: Re: not able to remove Items from Shopping Cart
 Viewed: 32 times
 Topic: Technical Issues
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In Technical Issues, TakeAbricK writes:
  In Technical Issues, Stellar writes:
  In Technical Issues, TakeAbricK writes:
  I have a shoppingcart with a seller, where some lots are out of stock.
I am not able to remove these Items from my shopping cart

- not by using the REMOVE button
- not by changing Quantity to 0

It is a large shopping list and many items are out of stock.
It will take me hours if I would have to empty the whole shopping cart and start
all over again.

If all sellers have this problem, also this will affect sales.

You are trying inside the store?

Maybe you can edit the cart in this page too:

https://www.bricklink.com/v2/globalcart.page

Same problem as inside the store. Can't remove the items, although quantity
in store is zero. Tried all items individually and all items at once.

If I remembered correct, all these items were listed as 1 superlot.
That might cause this problem, for I never had problems removing items before.

After changing quantity of all these items in 0, all these items are still there,
with the message:

This item does not exist in your cart.
This item is no longer available in this store


I can't checkout and when I leave the store and come back, all is back to
what it was (with the quantity I wanted to order).

Did you clear the cache and cookies?
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 26, 2021 13:08
 Subject: Re: Buyer circumvention; no response from support
 Viewed: 42 times
 Topic: Help
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In Help, Emporiosa writes:
  Asking for admin assistance for order #16361729. Was a buyer who went into NPB
(which was completed) and stoplisted. They created a new account with the same
name/address (not sure how that doesn't get blocked at creation) to circumvent
the store ban, and placed another order. No response from help desk for 5 days
so far. May someone please assist in merging the accounts and unregistering the
second one? Previous reports from other sellers is that we cannot safely refund/cancel
orders until this has occurred or else feedback can be left by the buyer for
this new order as it doesn't have a NPB process to automatically remove it.
Thank-you.

File a merge request here https://www.bricklink.com/problemMember.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 26, 2021 09:46
 Subject: Re: No shipping methods found
 Viewed: 25 times
 Topic: Technical Issues
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In Technical Issues, bricks2you writes:
  I buyer sent this message to me.

I am trying to place an order, but BrickLink states the Seller has no shipping
methods available, and that I should contact you.

From the buyers feedback they have placed multiple orders on BrickLink without
issues.
From the sellers feedback they have shipped multiple orders on BrickLink without
issues.

My question is "what is the issue"?

Jim
Bricks2you

Does the item exceed your shipping methods restrictions?
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 25, 2021 01:32
 Subject: Re: Remove 1 item from order
 Viewed: 32 times
 Topic: Selling
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In Selling, wildchicken13 writes:
  In Selling, TechnicBuilt writes:
  Hello

I have an order where the buyer ordered Qty 1 of a 1x1 Tan Plate. I have this
plate in my inventory but it is actually Nougat.

How do I remove the item form the order. The order has not been paid yet as it
is an manual invoice and I need to add shipping. Is the easiest way to credit
them the cost of the 1 item and then tell them what happened in an order note?

https://www.bricklink.com/retractOrderItem.asp

Help page: https://www.bricklink.com/help.asp?helpID=267
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 24, 2021 11:24
 Subject: Re: NPB / Paid / cancel order / -ve feedback
 Viewed: 40 times
 Topic: Problem Order
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In Problem Order, toytoy writes:
  I am a buyer
I placed an order in March and forgot to pay.
Seller filed an NPB in May and I paid immediately.
I said sorry.

Realised that seller
1)didn’t ship after I send messages and
2) left me a -ve feedback.

I filed a NSS to get sellers attention ( with the intention to remove once seller
shipped )

Seller got very upset with the NSS and insisted on not doing business and wanted
me to remove the NSS and then he will remove the Negative feedback
I said sorry about what happened
Seller refunded me.
I removed the NSS but the negative feedback is still there.

I ended up left a Negative feedback for seller.

Reach out to the seller to both retract the negative feedback within 30 days
here: https://www.bricklink.com/feedbackDel.asp

  Now seller filed another NPB and scolded me with vulgarity.

Send proof of payment here: https://www.bricklink.com/helpDesk.asp?helpDeskID=122

  
What should I do
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 24, 2021 11:10
 Subject: Re: NPB / Paid / cancel order / -ve feedback
 Viewed: 39 times
 Topic: Problem Order
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In Problem Order, toytoy writes:
  In Problem Order, peregrinator writes:
  In Problem Order, toytoy writes:
  I have paid once , seller decided not to do business with me. He refunded me.
This is the 2nd NPB for the same order

Ah, sorry - not respond to the seller, respond to BrickLink. And point out that
the seller started a frivolous NPB

Thank you!

https://www.bricklink.com/helpDesk.asp?helpDeskID=122
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 24, 2021 11:09
 Subject: Re: NPB / Paid / cancel order / -ve feedback
 Viewed: 38 times
 Topic: Problem Order
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In Problem Order, toytoy writes:
  In Problem Order, firestar246 writes:
  In Problem Order, toytoy writes:
  In Problem Order, firestar246 writes:
  My advice: Just leave it as it is. You aren't getting anywhere with the seller
it sounds like. The negative he left you won't really hurt you in any way.

Thank you. How about the new NPB he just filed ?

Oh, I didn't notice that. So you mean that after he said he didn't want
to do business and you removed the NSS, that he never cancelled the order? That
is odd. I'd just show proof that you did pay at one point and state that
the seller decided to cancel and refund before starting up the NPB

Noted with thanks. Who do I provide the proof to ?

https://www.bricklink.com/helpDesk.asp?helpDeskID=122
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 24, 2021 08:09
 Subject: Re: Is it allowed to dropship from TLG ?
 Viewed: 70 times
 Topic: Selling
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In Selling, hpoort writes:
  In Selling, alexbinary writes:
  Just wondering if this is allowed/legal to do on BrickLink and what people think
about it : list sets on your BrickLink store, and if someone orders one, buy
it on LEGO.com and have it shipped directly to your customer.

Thanks

On Bricklink you are only allowed to list those sets you have on hand. The TOS
is very strict about this. Not adhering to this rule may see you banned.

However, if you do have the set on hand, there does not seem to be a rule against
shipping another copy of the same set - like through dropshipping from LG. As
long as you don't list more than you have on hand, this seems legitimate.
I am not sure whether this would not be frowned upon by both the community and
BL management.

A loophole? Or a business strategy? You seem to have rather many questions about
those lately!

You can sell 1 and have 2 in hand, but can't sell 2 and have 1 in hand.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 24, 2021 08:04
 Subject: Re: Is it allowed to dropship from TLG ?
 Viewed: 73 times
 Topic: Selling
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In Selling, alexbinary writes:
  Just wondering if this is allowed/legal to do on BrickLink and what people think
about it : list sets on your BrickLink store, and if someone orders one, buy
it on LEGO.com and have it shipped directly to your customer.

Thanks

No, items must be in hand. https://www.bricklink.com/help.asp?helpID=103
8. Exact quantity: The quantity of the item that you are listing for sale must
not be greater than the quantity you have on hand.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 24, 2021 04:43
 Subject: Re: UNOPENED HIDDEN SIDE SETS FOR SALE
 Viewed: 43 times
 Topic: Sales
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In Sales, Jack.W11 writes:
  MULTIPLE COPIES OF UNOPENED HIDDEN SIDE SETS FOR SALE
ALL MUST GO

Your store is closed.
You need to open it and list the items in your store.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 24, 2021 04:05
 Subject: Re: Store with blank terms and conditions
 Viewed: 39 times
 Topic: Help
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In Help, Brickwilbo writes:
  In Help, macebobo writes:
  I thought all stores needed to have T&C listed and a shipping policy. Today I
found a store with neither of these items that has a part I want to order, and
it threw me for a loop. I tried looking for what is required for a seller, but
could not find it.

Am I remembering wrong or do my search skills bite? Please point me to a page
to lets me know either way.

https://www.bricklink.com/help.asp?helpID=177

https://www.bricklink.com/v2/mystore/terms.page
Terms and Conditions
Describe your order processing timeframe, payment terms and any additional fees
such as handling fee. Detailed store terms can significantly decrease confusion,
cancelled orders, etc.

Please note that switching between WYSIWYG and Source modes may cause the loss
of HTML source code due to content filtering. The code is also sanitized by the
system in source mode so make sure to preview it before saving any changes.

It should not contain links or references to other pages. All additional fees
other than shipping and insurance must be stated here. Please keep your terms
clear and to the point. Your terms are also displayed to a buyer on checkout
prior to placing an order.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 24, 2021 04:02
 Subject: Re: Store with blank terms and conditions
 Viewed: 34 times
 Topic: Help
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In Help, macebobo writes:
  I thought all stores needed to have T&C listed and a shipping policy. Today I
found a store with neither of these items that has a part I want to order, and
it threw me for a loop. I tried looking for what is required for a seller, but
could not find it.

Am I remembering wrong or do my search skills bite? Please point me to a page
to lets me know either way.

https://www.bricklink.com/help.asp?helpID=177
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 23, 2021 06:29
 Subject: Re: cannot ask for quote - say technical problem
 Viewed: 34 times
 Topic: Technical Issues
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In Technical Issues, Pardicimo writes:
  dose any one else have that problem? any suggestion how to solve?

Verify your email address and then try again.
It helped solving the checkout issue.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 21, 2021 16:31
 Subject: Re: Nss
 Viewed: 49 times
 Topic: Help
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In Help, LineParts writes:
  Vandaag kreeg ik een NSS van een koper die ik inmiddels ( 3 mei)
de helft van de order heb terug betaald.

Hij is toen akkoord gegaan maar nu dus een NSS. Voor mij de eerste.

Wat kan en moet ik doen om dit terug te draaien.

Alvast bedankt.

In mijn commentaar heb ik aangegeven dat de koper akkoord is gegaan met de refund.
Het totale bedrag was € 8.11 ik heb € 5.00 retour gestuurd.

https://www.bricklink.com/helpDesk.asp?helpDeskID=122
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 21, 2021 01:20
 Subject: Re: I can't change my address !
 Viewed: 52 times
 Topic: Help
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In Help, dsc9401 writes:
  Hi everyone,

I moved to USA recently but once I want to change my address in my personal profile
page, the "Change Address" bottom down below always can't be press.

This situation always happen on my account,once I chose a new country, that "Change
Address" bottom will turn into unvalid status and can not be clicked. I try to
refresh my page, but it was no use. I upload a image to show how the situation
is.

Anyone has occur this situation? Does Bricklink has some restrict on this change
? If you have some solution plan, please let me know, Thanks

Please don't post personal information in the forum.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 21, 2021 01:17
 Subject: Re: I can't checkout any of my carts
 Viewed: 57 times
 Topic: Problem Order
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In Problem Order, MrPetovan writes:
  I don't know exactly but many people have had the same problem since the
May 18th update, someone found the solution and I'm just repeating it on
all the subsequent threads where people keep having the same problem.

😁👍

  
In Problem Order, dvdnbr writes:
  In Problem Order, MrPetovan writes:
  Please revalidate your mailing address.

https://www.bricklink.com/pref_address.asp

In Problem Order, dvdnbr writes:
  hey!
So I was going to checkout some of my carts and when I tryed it the button wasn't
available and when I go directly to the checkout through the cart button in the
store's page, in the place where it should show the price tags and the shipping
and all that, it says "System error"
I can't go around it...
what does this mean?

Wow! it worked! thank you!
but what happened?
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 20, 2021 13:56
 Subject: Re: NSS
 Viewed: 32 times
 Topic: Selling
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In Selling, Brickworld writes:
  I have a question regarding a NSS. I placed an order and paid for it. After
sometime had passed the order was never marked as shipped. The seller was contacted
and was told that it would ship the next day. The day passed and no tracking
number was provided to prove that the order was shipped. I then filed an NSS.
The seller responded to the NSS by refunding the cost of the order and also
said that the order was shipped but no tracking number was provided. I still
have the order status as an NSS. Can I follow through with the NSS and post
a negative rating for this transaction without receiving negative feedback in
return?

The seller refunded the amount and you should remove the NSS.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 18, 2021 06:53
 Subject: Re: Buyer don't take order from the post
 Viewed: 55 times
 Topic: Problem Order
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In Problem Order, J_Keter writes:
  How do you think - how should I react to this situation:

Parcel was shipped with tracking, parcel come to the buyer's post office
and was there for 2 weeks, buyer didn't take the order and it gone back to
us.
We received order back and write buyer about situation and that we can ship it
again, but he nneed to pay shipping cost. Buyer don't pay for the shipping
cost and want full refund for the order include shipping cost. We said that it
was his mistake that he didn't take order from the post office. He started
NSS.

What should we do in this situation?
We have parts on our hands but we lost money at packing and shipping process.
I can make full refund, but it is no honnestly as I think.
If I was needed to make this buyer full refund I want to leave negative with
description about situation to this buyer, but I sure that he will put Neg too.

If I make full refund and close NSS, probably I can start NPB, that he made order
and didn't pay for it finaly?

A NPB doesn't work that way and will be removed.

  
Best regards
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 17, 2021 08:44
 Subject: Re: Shop deleting my messages without reading
 Viewed: 33 times
 Topic: Problem Order
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In Problem Order, HarlequinRU writes:
  What do u think? Is it time to worry? I sent money but they hadn't received
yet. Also I can try to block transaction

Check your email spam folder for an email from @Bricklink.com or the seller.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 16, 2021 13:26
 Subject: Re: Cant upload Wanted List from Studio
 Viewed: 33 times
 Topic: Related Software
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In Related Software, SomeRandomStuff writes:
  I have been using the March edition of Studio as when i try and update the newer
versions do not work on Mac OS 10.11 even though the website says 10.9 or higher.

I cannot upgrade my OS (old computer) so i am stuck with the March version. It
works fine on my computer, but i cannot login to bricklink via the app, so i
am no longer able to upload my wanted lists.

I am aware that this problem has existed for the last four or five days, but
it could have been longer.

any quick fix suggestions? or do i need to buy a new computer?

Any help would be greatly appreciated.

Try the stud.io dedicated forum here: https://forum.bricklink.com/
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 16, 2021 13:25
 Subject: Re: Set in terrible condition
 Viewed: 71 times
 Topic: Problem Order
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In Problem Order, Styphelus writes:
  Thanks for the info .

With NSS I don't get a refund, right? What is the benefit of doing that?

A NSS encourages sellers to solve the issue without the need of a Paypal claim.
It helps the community to weed out bad stores. 3 completed NSS will close the
store.

  I still have to go through paypal to get any kind of money back, correct?

Yes.

  If I go though paypal, do I need to send the set back to the seller? Or do they
issue just a partial refund?

If you want a complete refund, you have to return the set.

  
I'll give the seller until the end of the week to reply. I sent him a list
of the missing and damaged parts as well as some pictures. I'm hopping he
just sends me the parts.

I actually bought 3 sets from this seller. One was in good condition, the other
was missing 4 pieces (not a big deal) and then this one that is in really poor
condition.

Again, thanks everyone for the tips. It's unfortunate that these things happen.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 16, 2021 04:18
 Subject: Re: Set in terrible condition
 Viewed: 76 times
 Topic: Problem Order
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In Problem Order, dredabeast24 writes:
  In Problem Order, Styphelus writes:
  I bought a set for $160 CAD (set 6973). It was listed as complete and it was
local shipping. I asked for pictures to check for yellowing but the seller said
he didn't have time to take pictures but said he had checked and there was
no yellowing. He has 100% rating so I took his word for it. It finally came,
in a grocery bag, really dirty and covered in hair. I washed it and cleaned it
and started noticing missing parts and a lot of discoloration. It's missing
14 pieces including some expensive ones as I just found out (ex. 6104 white 2x,
4595 blue 4x) and 42 are totally baked/discolored and need replacing (ex 4216
blue 5x). In total it will cost me around $40-$50 to replace them from 4 international
sellers. With shipping averaging $15.00 each, I'm looking at $100 minimum.
Or $115 from 3 local seller (plus shipping).

I contacted the seller but he is not replaying. I asked him to send me the parts
or refund me the amount required to replace them. I doubt if he ever does that
he will refund me for that amount. This set should have never been up for sale
in this condition. It's by far the worse I've bought and now I don't
know what to do.

What are my options aside from just a negative review? I paid with Paypal. Not
sure if that makes a difference.

I am not as well versed with the Bricklink side of things but I can speak for
paypal.

You can open a PayPal claim stating that the set you received is not in the condition
described. IF you need help on how to do that check this link:
https://www.paypal.com/us/brc/article/customer-disputes-claims-chargebacks-bank-reversals

With that note that the seller will most likely be very annoyed with you for
it but it is the best option if they are refusing to make the situation right.
Be prepared though as you will most likely receive negative feedback for it although
that is just a drop in the bucket compared to getting your money back.

As for the bricklink side of things:

I am not well versed and I am not sure if this qualifies under NSS. If someone
with a higher understanding of NSS rules could inform OP (and thus me) about
the terms of an NSS that would be lovely.

I am sorry about the bad experience. Let's hope PayPal sides with you.

Andreas

Start the NSS in the Problem link on the Order Details page.
https://www.bricklink.com/retractOrder.asp
To prevent strike the seller should send the missing parts or solve the issue.
https://www.bricklink.com/help.asp?helpID=110
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 14, 2021 13:07
 Subject: Re: Compare inventory to wanted list
 Viewed: 31 times
 Topic: Inventories
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In Inventories, nathandawson writes:
  Morning Guys,

I have been trying to find a efficient way of inventorying minifigures that are
not complete and waiting to be so.

I love to here how you do it please

I was watching a YouTube video from Ralph's Bricks (nice guy and calming
to watch); his way is to part out the figures to a wish list and manage it from
there. I can see some good logic in that but what I cannot seem to figure out
or know if it is even possible.... can you get the wish list to check your own
inventory and add it to the "have" field (or just show if) you have any in there?
it would allow me to not have to manually check the wish lists against parts
I may of added.

Any tips or advice is welcome

On your My Inventory page on the right under Search My Inventory then Show more
options you can select the checkbox show items in my Wantlist.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 6, 2021 02:14
 Subject: Re: We have a new Catalog Associate!
 Viewed: 26 times
 Topic: Catalog
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In Catalog, Admin_Russell writes:
  Greetings BrickLink catalog enthusiasts!

You will be pleased to learn that we have just today appointed a new Catalog
Associate - Randyf. Randy has served as an Inventories Administrator for the
last couple years and has done a fantastic job. We feel this promotion, though
it has been long in coming, is very well deserved.

As a reminder to those who are still learning about the BrickLink Community Expert
Program, the Catalog Associate position gives admin privileges over the entire
catalog half of our BrickLink system. After one year's experience, Catalog
Associates are eligible for promotion to full Catalog Admin, which gives them
full privileges on both sides, for both catalog and inventories.

https://www.bricklink.com/memberAdmins.asp

We plan to update the Hall of Fame page very soon. There are several things to
add, including Randy's time serving as Inventory Admin.

Please welcome our new associate!

Congratulations Randy!
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 1, 2021 15:40
 Subject: Re: Wanted List Inventory
 Viewed: 24 times
 Topic: Suggestions
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In Suggestions, orchidelique writes:
  It would be nice if there was an inventory system that all of your Wanted Lists
could look at. I'm usually working on a few different wanted lists at the
same time. Currently, if I buy 20 of a piece, I have to assign a specific number
of those to specific wanted lists. It would be nice if all of my wanted lists
looked at it and I could see when particular wanted lists reached 100%. You could
then mark that list as "Complete", and it would take those items out of the inventory
pool. Deleting a wanted list would leave the pieces in the pool.

With the apply order function you can complete a specific Wantlist.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Apr 28, 2021 02:13
 Subject: Re: We have a new Inventories Administrator!
 Viewed: 47 times
 Topic: Catalog
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In Catalog, Admin_Russell writes:
  Dear BrickLink members,

We have appointed to the Community Expert Program one new member today! His username
is Turez and he will be assuming the role of Inventories Administrator. As with
all other admins in this area, he will be eligible to move up through the ranks
after a period of time:

https://www.bricklink.com/feedback.asp?u=Turez

https://www.bricklink.com/memberAdmins.asp

Turez comes to us as a well-known and trusted catalog contributor who has a sharp
understanding of LEGO history and catalog related issues. He has contributed
extensively, and his contributions are of a very high quality. You can see some
of his part images here:

https://www.bricklink.com/catalogListOld.asp?pg=1&imgLID=346378&sortBy=N&sortAsc=A&catType=P

We look forward to what he will bring to the team. Please welcome him.

Congratulations Turez.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Apr 21, 2021 16:00
 Subject: Re: Feature suggestion: Apply Set
 Viewed: 40 times
 Topic: Suggestions
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In Suggestions, mpokhylets writes:
  I'm reusing purchased lego sets for new projects. So when sourcing parts
for the wanted list, some of them are reused from the existing sets. Currently
I need to manually go through the inventory of the set and increase the number
of the available parts, which tedious and error-prone.

Would be nice if there would be an 'Apply Set' feature, similar to Apply
Order. Manually entering the set number would be ok.

Seems that Rebrickable.com does it.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Apr 18, 2021 05:11
 Subject: Re: Inventory - Wishlist or Seller "Stockroom"?
 Viewed: 23 times
 Topic: Inventories
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In Inventories, connerycarroll writes:
  So I just ended up buying like 30lbs of Lego's from a FB Marketplace seller
and now I need to inventory what all is there.

What I'd like to be able to do is have my inventory to where when I upload
a .io file to a wishlist, I can do a search to see what I already have so I don't
end up buying extra pieces.

Is that possible with either a standard Wishlist or with a Seller's account
with everything listed as "stockroom" ?

Thanks

I think Rebrickable.com can do that easier.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Apr 16, 2021 03:46
 Subject: Re: Default shipping option
 Viewed: 35 times
 Topic: Suggestions
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In Suggestions, Erikmax writes:
  Hi
I don't know if this had been on this forum before, but I really get irritated
by the fact that there is a default shipping (and payment) method preset.

Over and over buyers select the wrong shipping method because this is the default
option. So order a small object for 12 euro and choose parcel track&trace @ 32,50
for shipping. This means I first have to ask them if this is really the option
they want, wait for their answer, correct shipping method etc.

Or in a less extreme example send out the invoice and get buyers who are upset
about the high shipping costs.

Today at least 5 out of ten orders have what looks a not quite logical shipping
method chosen by the buyer. If I make another method default it won't change
this, buyers will select letter untracked for a 2 kg worth 200 euro shipping.

Maybe I do something wrong, so first let me ask if there is a method to let buyers
FORCE to make a choice about shipping (and payment!!) and if this is not possible
PLEASE make it possible to sellers NOT to have the default shipping and payment
method pre-selected in their shop.

As a buyer I also sometimes make the mistake to click to fast and bypass the
option to change the shipping and payment methods. So I understand this happens
and I don't blame my buyers. (but the system...)

So it will be much less frustration for both buyer and seller.

Sorry if this is a silly question for which there is a simple solution, and so
there will be one thanks for telling me how I should change the setting.

Did you group the shipping methods?
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Apr 12, 2021 05:29
 Subject: Re: Shipping Cost Seems High
 Viewed: 61 times
 Topic: Catalog
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In Buying, ck.brick.lego writes:
  I', speaking from the perspective of international delivery in HK.

HongKong Post does offer rather competitive rates via a service called "E-express",
but due to. Snip. virus such service to many destinations have been shut down.
When I quote, I am forced to choose between cheap surface mail (which takes months)
and premium expensive services.

When I quote I would explain clearly on why the rate is high. And from my perspective,
it is ok to cancel the order if the shipping cost is not within buyer's expectation.

Maybe it goes back to the basic communication, either the seller or the buyer
side.

Saved your post.

  
In Buying, Heartbricker writes:
  In Buying, Creative_Brick writes:
  I put in an order with a seller for a minifigure keychain and was invoiced $9.00
for shipping. While I understand some shops have fees and some will charge extra
for not meeting a big enough buy or lot limit, the seller specifically listed
in his T&C that he has no fees and there were no lot limits or minimum buys listed
anywhere in his shop. I've never had anyone quote me this high a price on
shipping, especially when the seller lives in the same state that I do. Does
this seem like a reasonable shipping cost? Should I try messaging the seller?
Is there a way I can cancel the order?

Politely ask the seller if they perhaps made a mistake or maybe meant to assign
that shipping cost to another order because shipping one keychain at the most
(counter prices) is $4.00 in the same state.
If that fails then ask to cancel and assure the seller that you have no intention
of leaving a bad feedback. (That might raise your chance the the seller would
comply)
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Apr 6, 2021 12:11
 Subject: Re: Make a search with a list of bricks possible.
 Viewed: 38 times
 Topic: Suggestions
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In Suggestions, gptrevi writes:
  Suggestion for improving Bricklink.
Make a search with a list of bricks possible.
If you have a list of brick codes, it would be very helpful to find the store
that owns the entire list or has the largest number of them.
Thanks for your attention.

Already exists.
See here: http://www.bricklink.com/help.asp?helpID=1
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Apr 3, 2021 14:10
 Subject: Re: Refund
 Viewed: 43 times
 Topic: Inventories
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In Inventories, CapstoneBricks writes:
  When I issue a full refund does the inventory go back into my inventory automatically?

No you need to follow the steps of the order cancelation process.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 27, 2021 18:31
 Subject: Re: reset prices to avg
 Viewed: 40 times
 Topic: Inventories
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In Inventories, Tresbrick writes:
  hello, I would like to know if it is possible to set inventory prices on the
average price? for all the parts for example.
Thanks

With Brickstock it's possible.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 16, 2021 15:55
 Subject: Re: Choosing stockroom when adding to inventory
 Viewed: 27 times
 Topic: Suggestions
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In Suggestions, roguemjr writes:
  Is it possible to have the box automatically pick add to stockroom when you use
the drop down menu to pick which stockroom you want to put part in. Right now,
if i pick "B" in the drop down menu, I have to make a second click to add it
to stockroom B even after I pick "B."

Thanks,
Michael
roguemjr
Madstone's Emporium

Check the checkbox Select default stockroom here
https://www.bricklink.com/invOptionsAdd.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 14, 2021 06:30
 Subject: Re: Mark wishlist "ordered"
 Viewed: 17 times
 Topic: Suggestions
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In Suggestions, aquarian writes:
  If you have multiple wishlists, some older, some newer, some ordered, some not,
it may be difficult to remember what you still need to order. So I'd suggest
a checkbox or something inside a wishlist to mark a whole list or individual
parts as "ordered". They wouldn't appear in your wanted part listing, so
you'd see what parts you're actually still missing.

The Apply Order function, kind of, already does that.
It changes the Have quantities in the Wantlist(s).
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 11, 2021 03:27
 Subject: Re: Items with no dimensons - shipping trouble
 Viewed: 16 times
 Topic: Suggestions
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In Suggestions, FamilyBricks_AT writes:
  Hello community,

I probably have missed the correct option to select, but heres my problem and
suggestion anyways.

I´ve ran into trouble with instant checkout on my little store, while buyers
have items ordered, which have no dimensions listed.

Since most lego parts are lightweight, for example the letter option (20/75g)
will be used if only weight (or nothing) is , and the restriction for height
(max 5mm for a letter austrian post) does no efect.

So shipping costs for example are set to 1€ for instant checkout, but with the
real dimensions of the item costs will be like 5,60 €.

I guess you get what I mean.

Is there any option already implemented?
"Backup for instant checkout" does not solve my problem

Would it be good to add an option in the settings, if items do not have dimensions
saved, and the buyer has one or more of them in the shopping-cart when checking
out, a warning should be shown and only QUOTE will be available?


I think this would be a great addition for both sellers and buyers. I appreciate
to get the correct shipping costs before I pay myself. And not having a discussion
after, maybe resulting in a bad feedback for no reason.


Thank you in advance for any help or opinions,

Gunny

For these items you can add a shipping option with Manual invoice and check the
Allow quote request checkbox.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 6, 2021 06:28
 Subject: Re: general store coupon
 Viewed: 36 times
 Topic: Suggestions
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In Suggestions, peregrinator writes:
  In Suggestions, Stellar writes:
  In Suggestions, Brickwilbo writes:
  In Suggestions, sf_bricks writes:
  Hello,

it would be nice to have the option to create a general coupon what i can give
to customers for example what they can use the next time. At the moment there
is only the option to create a coupon directly to one user.

Whats your opinion?

Mass couponing has been disabled years ago to prevent spamming and replaced by
the current system.
A buyer can contact the store and request a coupon.

I think he means an option to create Coupon Codes that he can share.

You can do this by telling the people who use the coupon code to use manual checkout,
then credit them manually when invoicing.

This way the seller pays fees over the order total, before discount.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 6, 2021 06:17
 Subject: Re: general store coupon
 Viewed: 23 times
 Topic: Suggestions
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In Suggestions, Stellar writes:
  In Suggestions, Brickwilbo writes:
  In Suggestions, sf_bricks writes:
  Hello,

it would be nice to have the option to create a general coupon what i can give
to customers for example what they can use the next time. At the moment there
is only the option to create a coupon directly to one user.

Whats your opinion?

Mass couponing has been disabled years ago to prevent spamming and replaced by
the current system.
A buyer can contact the store and request a coupon.

I think he means an option to create Coupon Codes that he can share.

Yes, creating multiple coupons has been disabled for above reason.
Sellers can create personalized coupons on request.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 6, 2021 06:09
 Subject: Re: general store coupon
 Viewed: 21 times
 Topic: Suggestions
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In Suggestions, sf_bricks writes:
  Hello,

it would be nice to have the option to create a general coupon what i can give
to customers for example what they can use the next time. At the moment there
is only the option to create a coupon directly to one user.

Whats your opinion?

Mass couponing has been disabled years ago to prevent spamming and replaced by
the current system.
A buyer can contact the store and request a coupon.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Feb 25, 2021 15:25
 Subject: Re: Shipping cost included in auto cart creation
 Viewed: 22 times
 Topic: Suggestions
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In Suggestions, Pendra38 writes:
  Many times I run into the problem that the auto cart creating feature creates
unnecessary carts. It does that because that other store has the part a bit cheaper.
So it saves like 0.1 Euro. However, the extra card creates an extra 3-4 Euro
shipping cost.
Would it be possible to add the following features.

Filter not only for seller Country but to seller City/Location. This would facilitate
personal pickup to cut down on the shipping.

This has been suggested before but will not be implemented for privacy reasons.

  Also add an input field for a flat shipping cost figure. In my country, the domestic
shipping cost is about 4 Euro. If I could add that into the equation, I think
Bricklink would cut down on the needless carts and would tend create the optimal
solution with Shipping cost included.

Thank you!
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Feb 22, 2021 06:49
 Subject: Re: Checking a Wanted List Against an Inventory?
 Viewed: 20 times
 Topic: Catalog
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In Catalog, TBS writes:
  In Catalog, Brickwilbo writes:
  In Catalog, BrickBros20 writes:
  Hello!

I know I can check a wanted list against what I currently have listed in my store,
but is there a way to do that same thing in my stores inventory?
Thanks!

~Brick Brothers

On the My Inventory page you can chech Items on my Wantlist between the Search
options on the right.

Checked for each option, but didn´t found it.
Please explain in more details. Thanks.
 
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Feb 21, 2021 16:49
 Subject: Re: Checking a Wanted List Against an Inventory?
 Viewed: 20 times
 Topic: Catalog
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In Catalog, BrickBros20 writes:
  Hello!

I know I can check a wanted list against what I currently have listed in my store,
but is there a way to do that same thing in my stores inventory?
Thanks!

~Brick Brothers

On the My Inventory page you can chech Items on my Wantlist between the Search
options on the right.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Feb 20, 2021 14:43
 Subject: Re: Better view / functions
 Viewed: 22 times
 Topic: Suggestions
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In Suggestions, Thebrickaholicu writes:
  Afternoon everyone!

I was wondering if there is any movement / thoughts towards a better website
experience on mobile /
Tablet.

https://www.bricklink.com/r3/main.page

  
I find it almost unusable and hard to believe in this day and age.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Feb 19, 2021 05:45
 Subject: Re: Country flags by usernames, feedback support
 Viewed: 41 times
 Topic: Suggestions
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In Suggestions, SezaR writes:
  In Suggestions, Brickwilbo writes:
  In Suggestions, yorbrick writes:
  In Suggestions, BrickEmAll writes:
  Hi,

I was wondering if it’s possible to let people see which country they’re from
(little flags). For instance: at the feedback page of a store. So new buyers
can see directly (flag) the feedback posts of fellow countrymen. It would be
more convincing for them to buy from other countries. And with this COVID it
will help to convince them that shipping is ok from other countries.


There are already national flags on feedback pages.

https://www.bricklink.com/feedbackSettings.asp?viewFrom=P

hey Wilbo,
While I see many of your comments repeatedly, I had not seen this one before
in the past few year, and I already checked the box. It's so cool

👍
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Feb 19, 2021 03:25
 Subject: Re: Country flags by usernames, feedback support
 Viewed: 48 times
 Topic: Suggestions
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In Suggestions, yorbrick writes:
  In Suggestions, BrickEmAll writes:
  Hi,

I was wondering if it’s possible to let people see which country they’re from
(little flags). For instance: at the feedback page of a store. So new buyers
can see directly (flag) the feedback posts of fellow countrymen. It would be
more convincing for them to buy from other countries. And with this COVID it
will help to convince them that shipping is ok from other countries.


There are already national flags on feedback pages.

https://www.bricklink.com/feedbackSettings.asp?viewFrom=P
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Feb 10, 2021 10:17
 Subject: Re: Make Studio Gallery designs versionable
 Viewed: 18 times
 Topic: Suggestions
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In Suggestions, renaatdemuynck writes:
  It would be a great feature to be able to update a design with a newer, improved
version. This way, you don't have to publish multiple designs that look the
same, but with only some improvements. Also, this way you can keep the comments,
views, likes, etc...

It should also be possible to calculate the difference to the original (number
of parts added, deleted, moved or changed color). This way you can check if the
new version is not too far from the original (A house can't suddenly become
a car, can't it?)

Hello.
The studio dedicated forum is here https://forum.bricklink.com/
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 26, 2021 02:38
 Subject: Re: Making it clear you're about to order
 Viewed: 58 times
 Topic: Suggestions
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In Suggestions, richiethom writes:
  Hi

I have just accidentally ordered a set from a seller, because it wasn't clear
that I was about to place the order.

On Amazon, there is a final page which lists the total order amount including
shipping fees. I was trying to get to the Bricklink equivalent of this page so
that I could see how much delivery would cost, but before I knew it I had an
order confirmation number and so-on.

The fact that the order was about to be placed should be made a *lot* clearer,
especially for new users such as myself.

I managed to send a cancellation request about one minute after placing the order
- let's hope the seller is ok with it

Thanks in advance

Richiethom

It already exists as the Submit Order button. 😉
https://www.bricklink.com/help.asp?helpID=10
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 15, 2021 16:07
 Subject: Re: Filter Seller by Payment Types accepted
 Viewed: 27 times
 Topic: Suggestions
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In Suggestions, Fizyx writes:
  Hell! It would be super useful if I could filter sellers on an item page by
what payment times they accept. For instance, there have been a number of seller
that I have looked at and gotten to the point of checking out with only to find
out that they only accept IBAN payments. If I had known at the beginning that
was the case, I never would have visited the seller's page in the first place.

https://www.bricklink.com/searchAdvanced.asp?utm_content=subnav
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 11, 2021 09:02
 Subject: Re: Allow a refunded order to be filed
 Viewed: 31 times
 Topic: Suggestions
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In Suggestions, Graham. writes:
  I had to refund an order in full, due to missing sticker sheet.
Customer preferred full refund over partial refund.

The "check box" to file disappeared so it seems I'll never be able to remove
the refunded order from current orders.

Thanks

Cancel the order then you can file it.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 6, 2021 09:31
 Subject: Re: We have a new Catalog Admin!
 Viewed: 40 times
 Topic: Catalog
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In Catalog, Admin_Russell writes:
  We have just promoted our Catalog Associate, StormChaser, to the Catalog Admin
position. This change will give him privileges on the inventories side of the
catalog while he retains the catalog side privileges.

Thank you, StormChaser, for your continued efforts to improve out catalog system!

Congratulations.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 6, 2021 07:13
 Subject: Re: Country of user in forum message list
 Viewed: 28 times
 Topic: Suggestions
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In Suggestions, dosenfant writes:
  Hi there,

It would be great if the country of a user could be displayed in the forum's
message lists - along with the other user information like feedback, etc. Especially
in the "Sales" forum you could then quickly deduce whether the offer might be
interesting for you or not.

As an example I'm from Germany, but many offers are from the US which are
usually not interesting to me due to high shipping costs.

Best regards

Daniel

This has been suggested before:
https://www.bricklink.com/messageList.asp?nID=&q=Country+sales&ID=8&qS=Y&v=c&max=50&mTP=Y
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 2, 2021 11:17
 Subject: Re: Reverse Part out?
 Viewed: 37 times
 Topic: Inventories
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In Inventories, jasonpenn writes:
  That was the first thing I tried, Doesn't work

https://www.bricklink.com/help.asp?helpID=197

  

In Inventories, BrickenbergNC writes:
  In Inventories, jasonpenn writes:
  Hey everyone,
I feel like this was a thing and now I can't figure it out. Is there a way
to part out a set from my inventory? Case in point, I'm looking at the part
out value for
 
Set No: 10276  Name: SPQR Colosseum
* 
10276-1 (Inv) SPQR Colosseum
9036 Parts, 2020
Sets: Sculptures
and I already have about 5k of the pieces in inventory.
Is there a way to take all of those pieces out of my inventory with a reverse
part out?
Thanks in advance!
Jason

Part out a negative quantity of the set.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jan 2, 2021 05:35
 Subject: Re: Missing features
 Viewed: 28 times
 Topic: Suggestions
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In Suggestions, ric79 writes:
  In Suggestions, psusaxman2000 writes:
  In Suggestions, ric79 writes:
  Hello,
- on wanted list a 'wanted - have' filter makes easier finding missing
pieces.
- on apply order window: there are two columns (wanted and present in order):
the 'have' column here is missing.

Riccardo

This already exists. If you go to your wanted list and next to the search bar,
click "More Options". At the bottom of the middle section, select the check
box for "Hide Items if Have Qty is = Want Qty".

I don't believe that it is maintained, but it definitely serves the purpose.

Thanks, this solves the first bullet.
What about the same scenario but in apply order. It would be nice having the
"HAVE" column also there...

What do you think?

Apply Order applies items in the Have field. https://www.bricklink.com/help.asp?helpID=1
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Dec 29, 2020 16:11
 Subject: Re: "Submit changes" button on the orders page
 Viewed: 26 times
 Topic: Suggestions
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In Suggestions, Yiboneh writes:
  Hi can you please add a "Submit changes" button on the top of the page as well,
so that I don't have to scroll down the entire page each time I make a change?
Thank you for doing all that you do.

Already possible select Show "Submit Changes" button also on top of page here:
https://www.bricklink.com/orderSettings.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Dec 17, 2020 17:41
 Subject: Re: Require approval for new user to post n forum
 Viewed: 58 times
 Topic: Suggestions
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In Suggestions, Cob writes:
  
  It was a rare incident with nothing to see.

Nothing to see?!?!? There was a lot to see.

After reading the first two words 'Delhi Escorts' it was obvious that
it was spam.
I scrolled down, saw some obscure links and canceled the thread.
My mobile device didn't show any pictures in the post.

It's everyone's free choice to continue to read the complete spam and
click links.
I choose to cancel the thread without further investigation.

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