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There are three reasons a buyer may file a Non-Shipping Seller (NSS) alert:
After the alert is filed, we will ask the seller to communicate with the buyer and ship the items. The seller will also be informed of the consequences if they do not follow through with the transaction. The order status will change to NSS and the seller will not be able to change the order status. |
| How to File a Non-Shipping Seller Alert: |
Go to the Problem Order page, enter the order ID and the option to file a Non-Shipping Seller Alert will appear if the following conditions are met:
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| How to Complete a Non-Shipping Seller Alert: |
| Go to the Problem Order page and select an option to cancel the order. This option will appear two weeks after initiating the Non-Shipping Seller Alert. |
| How to Remove a Non-Shipping Seller Alert: |
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Go to the Problem Order page, enter the order ID and the option to remove a Non-Shipping Seller Alert will appear if the order is in NSS status. Removing the alert will set to order back to Pending status.
NSS alerts can be removed if the seller provides proof/receipt of shipment
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| How to Get a Refund |
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BrickLink does not have the ability to issue refunds. To file a chargeback or payment dispute, please contact your payment source directly.
Refund/Dispute Instruction Links:
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| Consequences: |
| If the situation is not resolved within two weeks of submitting the NSS then the buyer has the option to Cancel the order. Fee credit will not be given to the seller if an order is canceled through a NSS. If the seller has three orders canceled via NSS/NRS (sum of all orders in NSS and NRS status) then their Selling Privileges will be temporarily revoked by the system. |