Non-Shipping Seller Alert (NSS)

If the seller has not shipped an order after the buyer submitted payment, the buyer may file a Non-Shipping Seller Alert.

The seller will be informed to communicate with the buyer and to ship the item(s) and be informed of the consequences if they do not follow through with the transaction. After filing the Non-Shipping Seller Alert, the order status will change to NSS and the seller will not have the option to change the order status.

How to File a Non-Shipping Seller Alert:
Go to the Problem Order page, enter the order ID and the option to file a Non-Shipping Seller Alert will appear if the following conditions are met:
  • You are the buyer in the transaction
  • At least 7 days have passed from the order submission date (since the order was last submitted or updated).
  • Current Order Status can't be NPB, NPX, NRS, NSS or Cancelled.
How to Complete a Non-Shipping Seller Alert:
Go to the Problem Order page and select an option to cancel the order. This option will appear 2 weeks after initiating the Non-Shipping Seller Alert.
How to Remove a Non-Shipping Seller Alert:
Go to the Problem Order page, enter the order ID and the option to remove a Non-Shipping Seller Alert will appear if the order is in NSS status. Removing the alert will set to order back to Pending status.
How to Get a Refund
BrickLink does not have the ability to issue refunds. To file a chargeback or payment dispute, please contact your payment source directly.

Refund/Dispute Instruction Links:

  • PayPal Payments: please vist Problem with orders in PayPal's help center.
  • Debit/Credit Card Payments: please contact your issuing bank or credit card company to dispute the charge.
  • Consequences:
    If the situation is not resolved within 2 weeks of submitting the NSS then the buyer has the option to Cancel the order. Fee credit will not be given to the seller if an order is canceled through a NSS. If the seller has 3 orders canceled via NSS/NRS (sum of all orders in NSS and NRS status) then their Selling Privileges are permanently revoked.