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Discussion Forum: Technical Issues

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Re: US Buyers can't order in Germany - tEoS (5297)

An onsite payment option is required for USA state sales tax. Consider setting up PayPal onsite. In Technical Issues, schili writes: [...]
(35 months ago, Jun 9, 2021, to Technical Issues)

US Buyers can't order in Germany - schili (3130)

Hi there, I'm a seller from germany. Since last year i get some feedback from US-buyers, they can't order in my store. They get a popup window in ordering process "seller [...]
(35 months ago, Jun 9, 2021, to Technical Issues)

Re: Bricklink API error - BricksterXD (21)

[...] Understood, thank you. I'll continue the discussion and hope to find a resolution.
(35 months ago, Jun 9, 2021, to Technical Issues)

Re: No buyer name on orders page, anyone else? - leopard37 (4531)

My bet is it's a timing issue. Somehow order fills in the black name before the user registers...? It's been so long I don't know. It happened to me recently as well. [...]
(35 months ago, Jun 9, 2021, to Technical Issues)

Re: No buyer name on orders page, anyone else? - SecondChildhood (2494)

[...] Same here. One on June 4 and one today June 9. Both instant checkout via PayPal.
(35 months ago, Jun 9, 2021, to Technical Issues)

Re: Bricklink API error - peregrinator (773)

It should be only negative feedback users. In Technical Issues, BricksterXD writes: [...]
(35 months ago, Jun 9, 2021, to Technical Issues)

Bricklink API error - BricksterXD (21)

According to a customer attempting to buy from my store, they are unable to send an order due to a Bricklink API error. Speaking with said individual I've ruled out any other [...]
(35 months ago, Jun 9, 2021, to Technical Issues)

Re: System Error Message - Brickwilbo (1534)

[...] The buyer has to verify the address again. See this thread: (URL)
(35 months ago, Jun 9, 2021, to Technical Issues)

System Error Message - The_Toy_Planet (581)

Hi, We are a seller and are having a problem with buyers not being able to check out. We are getting a lot of messages from them saying this - I am trying to place an order [...]
(35 months ago, Jun 9, 2021, to Technical Issues)

Re: No buyer name on orders page, anyone else? - macebobo (2431)

[...] I had one happen on 3/27, the only special characters in the name are a period. Looking at the raw HTML does not show anything odd either. User name still shows blank [...]
(35 months ago, Jun 8, 2021, to Technical Issues)

Re: No buyer name on orders page, anyone else? - qwertyboy (7855)

[...] Unfortunately I haven't seen one of these yet. It would be interesting to see whether there is actually no info at all there, or whether the info is somehow "invisible" [...]
(35 months ago, Jun 8, 2021, to Technical Issues)

Re: No buyer name on orders page, anyone else? - Kesleyk (1025)

[...] Our first one showed up on 5/20. It was disconcerting at first, but all the information on the invoice/order matched up with PayPal so we just went with it. No problems [...]
(35 months ago, Jun 8, 2021, to Technical Issues)

Re: No buyer name on orders page, anyone else? - jennnifer (3532)

[...] I've got one of these now as well. New user (joined yesterday), manual invoice. -------------------------------- [...]
(35 months ago, Jun 8, 2021, to Technical Issues)

Re: Set names appearing with HTML codes in Inv - jennnifer (3532)

[...] I hope you have better luck than me... I've been reporting this since September of 2020. (URL) (URL) (URL) Jen
(35 months ago, Jun 8, 2021, to Technical Issues)

Set names appearing with HTML codes in Inv - Bricklanta (388)

I have 2 sets showing up with HTML codes in place of the apostrophe in My Inventory. This is not the case for all my sets with an apostrophe. Emma's Shopping Play Cube [...]
(35 months ago, Jun 8, 2021, to Technical Issues)

Re: Order summary just keeps spinning - mankra (564)

Same here. Apparently, if you fill your cart before logging in, it can happen. It's been a problem for at least a week. I really hope they fix it soon, sales are bad enough [...]
(35 months ago, Jun 8, 2021, to Technical Issues)

Re: Order summary just keeps spinning - gargar (551)

[...] I can checkout just fine on other stores.
(35 months ago, Jun 8, 2021, to Technical Issues)

Re: Order summary just keeps spinning - wildchicken13 (876)

[...] I tried checking out at a few different stores and I had the same problem. Perhaps something broke during daily maintenance today.
(35 months ago, Jun 8, 2021, to Technical Issues)

Order summary just keeps spinning - gargar (551)

Hi there, Listed my first and currently only item for sale. I have no idea why but I ain't getting an order summery even when logging from a friend's account even thought [...]
(35 months ago, Jun 8, 2021, to Technical Issues)

Orders pages not saving old/new preference - C0lsanders_ (826)

Recently, my orders pages(both personal and seller) do not save, even temporarily, my preference for the old version. I will select "view classic version", will click [...]
(35 months ago, Jun 7, 2021, to Technical Issues)

Re: can't login to bl from studio - SylvainLS (46)

[...] The dedicated forum for Studio and PartDesigner is (URL) (hover over the red Studio icon on every page, then click “Studio Forum”). Please search the forum for [...]
(36 months ago, Jun 6, 2021, to Technical Issues)

can't login to bl from studio - DoctorBadger (0)

I get the message 'temporarily available due to server maintenance' every time I try to login. I can login through the browser. I can't download sets- it says I have [...]
(36 months ago, Jun 6, 2021, to Technical Issues)

Re: The end of PG? Problem: items sold excl. VAT - Stellar (3493)

[...] Thanks for acknowledging this. But this is not only a sellers problem for pricing, buyers see the Price Guide too and there about a half would be without VAT sales. [...]
(36 months ago, Jun 5, 2021, to Technical Issues)

Re: Buyer can not proceed to checkout... - cosmicray (3492)

[...] You could also ask the buyer what is in their cart, then go check your inventory to see if any of those items have dimensions that are out of whack. Override the dimensions, [...]
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: The end of PG? Problem: items sold excl. VAT - kaat (8661)

[...] Indeed, thanks. A seller should have an option to select whether the shop uses the domestic VAT rate (below threshold) or the one from the buyer (above threshold). [...]
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: The end of PG? Problem: items sold excl. VAT - SylvainLS (46)

[...] Okay, proof again that I’m not a seller on BL :D [...] Indeed. And as it’s how it works (taxes are added, not removed), that’s how I remembered it working. [...]
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: The end of PG? Problem: items sold excl. VAT - NelisSolis (3753)

[...] I think it is a little more complicated: A VAT-registered seller who stays below the yearly €10k threshold (for the company, so all sales on all platforms together) [...]
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: The end of PG? Problem: items sold excl. VAT - BrickMusher (82)

[...] Hi, nice to hear. Will the change in VAT collection also include Norway? As you might know, Norway is not exactly member of EU, but participate in many EU-regulations. [...]
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: The end of PG? Problem: items sold excl. VAT - kaat (8661)

[...] Good questions! [...] VAT enabled sellers currently set their prices including whatever VAT % is in their country. The VAT page in the store settings says this: When [...]
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: The end of PG? Problem: items sold excl. VAT - SylvainLS (46)

[...] Will you also help sellers understand the other new rules introduced on the same date, namely, the change from separate and high country-by-country thresholds for VAT [...]
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: The end of PG? Problem: items sold excl. VAT - swilhelm (1)

Thanks for this explanation. I am the Product Manager for Marketplace at BrickLink and we are in the process of putting a communication together that will be sent out along with [...]
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: Buyer can not proceed to checkout... - Brickwilbo (1534)

[...] Add a new manual invoice shipping method.
(36 months ago, Jun 4, 2021, to Technical Issues)

Buyer can not proceed to checkout... - LocoPorLego (407)

Buyer says this is the message when they attempt to checkout "Your items do not meet seller's package dimension requirement. Please remove some items from your cart. Max [...]
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: The end of PG? Problem: items sold excl. VAT - Stellar (3493)

[...] Forgot the link... (Set 6288911-1)
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: The end of PG? Problem: items sold excl. VAT - Stellar (3493)

[...] I had it priced at 159.99, but as it was sold to USA it is now in the PG as 132€ Then when another seller in EU checks the PG it will probably price it around 132€ and [...]
(36 months ago, Jun 4, 2021, to Technical Issues)

Re: UK Checkout issue - starbeanie (10827)

Thanks, so the reverse problem of you shipping to US with state sales tax. In Technical Issues, Rob_and_Shelagh writes: [...]
(36 months ago, Jun 3, 2021, to Technical Issues)

Re: UK Checkout issue - SylvainLS (46)

[...] You need an Onsite payment method (PayPal Onsite or Stripe), so that BL can add and collect the 20% UK VAT on imported goods between £0 and £135. Above £135, [...]
(36 months ago, Jun 3, 2021, to Technical Issues)

Re: UK Checkout issue - Rob_and_Shelagh (26316)

[...] Due to the UK VAT implementation I think you have to have an on-site payment method set up. Looking at your terms you only have on-site for USA buyers currently. HTH [...]
(36 months ago, Jun 3, 2021, to Technical Issues)

UK Checkout issue - starbeanie (10827)

Any idea's about why the yellow box is appearing when UK buyers are trying to checkout from my store? I haven't changed any of my shipping methods or terms lately.
(36 months ago, Jun 3, 2021, to Technical Issues)

Re: lost button in Add to Wanted List - MrPetovan (934)

I believe this isn't a technical bug. In the current state it's behaving exactly as intended. The only issue is that it isn't very convenient for people with more [...]
(36 months ago, Jun 2, 2021, to Technical Issues)

Re: lost button in Add to Wanted List - SylvainLS (46)

[...] But: 1. It’s a bug, not a suggestion. 2. This topic, Technical Issues, is supposed to be read by the web team to check for bugs and fix them. I don’t know that the Suggestions [...]
(36 months ago, Jun 2, 2021, to Technical Issues)

Re: lost button in Add to Wanted List - MrPetovan (934)

I support this with all my heart. You should probably move this to a full-fledged Suggestion that I could officially back: (URL) In Technical Issues, tec writes: [...]
(36 months ago, Jun 2, 2021, to Technical Issues)

lost button in Add to Wanted List - tec (61)

When you have many lists, there's a scroll mechanism that kills the right side: it goes out of the window. then disappear. so you lose the button and the relevant data. see [...]
(36 months ago, Jun 2, 2021, to Technical Issues)

Re: Unable to Download Stud.io 2.0 - SylvainLS (46)

Unable to Download Stud.io 2.0 - millellpop (0)

Please help. I have confirmed my Mac is up to date. In trying to download Studio 2.0, I keep getting this error message: “Studio+2.0.pkg” can’t be opened because Apple cannot [...]
(36 months ago, Jun 2, 2021, to Technical Issues)

Re: Order Status received uneditable - Brickwilbo (1534)

[...] Yes, with the xp order statusflow only buyer can change order status to completed.
(36 months ago, Jun 2, 2021, to Technical Issues)

Order Status received uneditable - re_collection (727)

Hi all, I have two orders that are marked "received" from the buyers, these order status are uneditable, immediately uneditable and not after 1 week, then I cannot change them [...]
(36 months ago, Jun 2, 2021, to Technical Issues)

Re: Cannot add more items to catalog - Leftoverbricks (2225)

[...] Agree. There are many more fields where input values are not checked against the required/allowed values. But changing it would be another story given the fact that large [...]
(36 months ago, Jun 1, 2021, to Technical Issues)

Re: Cannot add more items to catalog - rankster (1901)

The problem was caused of setting 0.55g for weight instead of simply 0.55 It would be cool if an error message showed up intead of the internal server error text which could mean [...]
(36 months ago, Jun 1, 2021, to Technical Issues)

Cannot add more items to catalog - rankster (1901)

I've managed to add 5 items to the catalog but now I cannot add more. When I click on the Add Item to Catalog button it says "The page cannot be displayed because an internal [...]
(36 months ago, Jun 1, 2021, to Technical Issues)

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