Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | tEoS  | | Posted: | Jun 9, 2021 16:54 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 55 times | | Topic: | Technical Issues | |
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| An onsite payment option is required for USA state sales tax. Consider setting
up PayPal onsite.
In Technical Issues, schili writes:
| | Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
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|
 |
| Author: | schili | | Posted: | Jun 9, 2021 16:48 | | Subject: | US Buyers can't order in Germany | | Viewed: | 162 times | | Topic: | Technical Issues | |
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| Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
|
|
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| Author: | BricksterXD | | Posted: | Jun 9, 2021 12:28 | | Subject: | Re: Bricklink API error | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, peregrinator writes:
| | It should be only negative feedback users.
In Technical Issues, BricksterXD writes:
| | According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
Understood, thank you. I'll continue the discussion and hope to find a resolution.
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| Author: | leopard37 | | Posted: | Jun 9, 2021 12:13 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| My bet is it's a timing issue. Somehow order fills in the black name before
the user registers...? It's been so long I don't know. It happened to
me recently as well. I could ask the user when they had to enter their name.
Maybe a new user has gone through the registration process recently and could
enlighten us.
Tyson.
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| Author: | SecondChildhood | | Posted: | Jun 9, 2021 12:00 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, Brixalotl writes:
| | One on the 25th and one on the 26th, both paid via PayPal instant checkout.
|
Same here. One on June 4 and one today June 9. Both instant checkout via PayPal.
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| Author: | peregrinator | | Posted: | Jun 9, 2021 11:22 | | Subject: | Re: Bricklink API error | | Viewed: | 33 times | | Topic: | Technical Issues | |
|
| It should be only negative feedback users.
In Technical Issues, BricksterXD writes:
| | According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
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| Author: | BricksterXD | | Posted: | Jun 9, 2021 09:49 | | Subject: | Bricklink API error | | Viewed: | 92 times | | Topic: | Technical Issues | |
|
| According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 05:35 | | Subject: | Re: System Error Message | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| In Technical Issues, The_Toy_Planet writes:
| | Hi,
We are a seller and are having a problem with buyers not being able to check
out. We are getting a lot of messages from them saying this -
I am trying to place an order but keep getting a 'System Error' message
on the Shopping Cart page. I am buying from others at the same time and having
no problems.
Please can anyone help !
Many Thanks
Bev
|
The buyer has to verify the address again.
See this thread: https://www.bricklink.com/message.asp?ID=1274827
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| Author: | The_Toy_Planet | | Posted: | Jun 9, 2021 05:23 | | Subject: | System Error Message | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| Hi,
We are a seller and are having a problem with buyers not being able to check
out. We are getting a lot of messages from them saying this -
I am trying to place an order but keep getting a 'System Error' message
on the Shopping Cart page. I am buying from others at the same time and having
no problems.
Please can anyone help !
Many Thanks
Bev
|
|
| Author: | macebobo | | Posted: | Jun 8, 2021 15:12 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| In Technical Issues, qwertyboy writes:
| | In Technical Issues, Kesleyk writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Our first one showed up on 5/20. It was disconcerting at first, but all the
information on the invoice/order matched up with PayPal so we just went with
it. No problems from any of them so far.
|
Unfortunately I haven't seen one of these yet. It would be interesting to
see whether there is actually no info at all there, or whether the info is somehow
"invisible" because of some badly placed HTML code (and your browser decided
"let me fix that for ya"), special characters in the name, etc.
And yes, "it would be interesting" only applies to techies, for others I fully
understand the "fix it already!" standpoint.
Niek.
|
I had one happen on 3/27, the only special characters in the name are a period.
Looking at the raw HTML does not show anything odd either. User name still shows
blank on my orders received page, but user name shows up on the order details
page. I thought is was strange, but details matched on PayPal so I shipped it
out. They did not leave feedback and have not marked it as complete, but only
about 1/2 my buyers do either.
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| Author: | qwertyboy | | Posted: | Jun 8, 2021 13:54 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, Kesleyk writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Our first one showed up on 5/20. It was disconcerting at first, but all the
information on the invoice/order matched up with PayPal so we just went with
it. No problems from any of them so far.
|
Unfortunately I haven't seen one of these yet. It would be interesting to
see whether there is actually no info at all there, or whether the info is somehow
"invisible" because of some badly placed HTML code (and your browser decided
"let me fix that for ya"), special characters in the name, etc.
And yes, "it would be interesting" only applies to techies, for others I fully
understand the "fix it already!" standpoint.
Niek.
|
|
| Author: | Kesleyk | | Posted: | Jun 8, 2021 13:46 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Our first one showed up on 5/20. It was disconcerting at first, but all the
information on the invoice/order matched up with PayPal so we just went with
it. No problems from any of them so far.
|
|
| Author: | jennnifer | | Posted: | Jun 8, 2021 12:45 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 50 times | | Topic: | Technical Issues | |
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| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
I've got one of these now as well. New user (joined yesterday), manual invoice.
--------------------------------
Okay, BrickLink, now it's your turn:
Step 1: multiple members report and provide details of a technical problem.
Step 2: you notice because someone in the office is following the Technical Issues
topic in the Forum.
Step 3: you ACKNOWLEDGE our report by replying politely to this thread. Hey,
thanks for the report! We are now aware of this problem (a) someone will look
into it. (b) we already have a fix in process.
Step 4: kindly report back here when appropriate action has been taken.
Ready? Go...
----------------------------------
Jen
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| Author: | Bricklanta | | Posted: | Jun 8, 2021 10:53 | | Subject: | Set names appearing with HTML codes in Inv | | Viewed: | 72 times | | Topic: | Technical Issues | |
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| I have 2 sets showing up with HTML codes in place of the apostrophe in My Inventory.
This is not the case for all my sets with an apostrophe.
Emma's Shopping Play Cube - 41409
Emma's Tourist Kiosk - 41098
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| Author: | mankra | | Posted: | Jun 8, 2021 05:59 | | Subject: | Re: Order summary just keeps spinning | | Viewed: | 44 times | | Topic: | Technical Issues | |
|
| Same here. Apparently, if you fill your cart before logging in, it can happen.
It's been a problem for at least a week. I really hope they fix it soon,
sales are bad enough as it is.
In Technical Issues, gargar writes:
| | In Technical Issues, wildchicken13 writes:
| | In Technical Issues, gargar writes:
| | Hi there,
Listed my first and currently only item for sale. I have no idea why but I ain't
getting an order summery even when logging from a friend's account even thought
the IP is different. The order summery just keeps spinning forever. I have no
idea what is wrong. Shipping method is fully configured. Something is obviously
wrong, but what? Any help welcome.
Thanks!
|
I tried checking out at a few different stores and I had the same problem. Perhaps
something broke during daily maintenance today.
|
I can checkout just fine on other stores.
|
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| Author: | gargar | | Posted: | Jun 8, 2021 02:57 | | Subject: | Re: Order summary just keeps spinning | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Technical Issues, wildchicken13 writes:
| | In Technical Issues, gargar writes:
| | Hi there,
Listed my first and currently only item for sale. I have no idea why but I ain't
getting an order summery even when logging from a friend's account even thought
the IP is different. The order summery just keeps spinning forever. I have no
idea what is wrong. Shipping method is fully configured. Something is obviously
wrong, but what? Any help welcome.
Thanks!
|
I tried checking out at a few different stores and I had the same problem. Perhaps
something broke during daily maintenance today.
|
I can checkout just fine on other stores.
|
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| Author: | wildchicken13 | | Posted: | Jun 8, 2021 02:44 | | Subject: | Re: Order summary just keeps spinning | | Viewed: | 32 times | | Topic: | Technical Issues | |
|
| In Technical Issues, gargar writes:
| | Hi there,
Listed my first and currently only item for sale. I have no idea why but I ain't
getting an order summery even when logging from a friend's account even thought
the IP is different. The order summery just keeps spinning forever. I have no
idea what is wrong. Shipping method is fully configured. Something is obviously
wrong, but what? Any help welcome.
Thanks!
|
I tried checking out at a few different stores and I had the same problem. Perhaps
something broke during daily maintenance today.
|
|
| Author: | gargar | | Posted: | Jun 8, 2021 02:26 | | Subject: | Order summary just keeps spinning | | Viewed: | 65 times | | Topic: | Technical Issues | |
|
| Hi there,
Listed my first and currently only item for sale. I have no idea why but I ain't
getting an order summery even when logging from a friend's account even thought
the IP is different. The order summery just keeps spinning forever. I have no
idea what is wrong. Shipping method is fully configured. Something is obviously
wrong, but what? Any help welcome.
Thanks!
|
|
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| Author: | C0lsanders_ | | Posted: | Jun 7, 2021 16:01 | | Subject: | Orders pages not saving old/new preference | | Viewed: | 41 times | | Topic: | Technical Issues | |
|
| Recently, my orders pages(both personal and seller) do not save, even temporarily,
my preference for the old version. I will select "view classic version", will
click away (or just re-select that order page from the top), and it will be back
at the new version. Previously, I would set it as classic, and it would be good
until I cleared the browser history. Now, it won't even save within the session.
I will say I did just (not by choice) update to Firefox 89. 89 broke a bunch
of stuff, and this simply may be another thing. I would still like to know of
course if there is a fix, or something known about the issue.
Thanks,
Miles (C0lsanders_)
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| Author: | SylvainLS | | Posted: | Jun 6, 2021 14:43 | | Subject: | Re: can't login to bl from studio | | Viewed: | 22 times | | Topic: | Technical Issues | |
|
| In Technical Issues, DoctorBadger writes:
| | I get the message 'temporarily available due to server maintenance' every
time I try to login. I can login through the browser. I can't download sets-
it says I have the wrong set number.
Robin
Any help would be welcome
|
The dedicated forum for Studio and PartDesigner is https://forum.bricklink.com/
(hover over the red Studio icon on every page, then click “Studio Forum”).
Please search the forum for your question before posting a new one.
There’s an index of known bugs and suggestions that you can browse first: https://forum.bricklink.com/viewtopic.php?f=4&t=5579
As for your question, there’s been this announcement some time ago: https://forum.bricklink.com/viewtopic.php?f=3&t=6480
In short: older versions of Studio can’t communicate with BL anymore. (And newer
versions don’t work on older Macs.)
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| Author: | DoctorBadger | | Posted: | Jun 6, 2021 14:00 | | Subject: | can't login to bl from studio | | Viewed: | 28 times | | Topic: | Technical Issues | |
|
| I get the message 'temporarily available due to server maintenance' every
time I try to login. I can login through the browser. I can't download sets-
it says I have the wrong set number.
Robin
Any help would be welcome
|
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| Author: | Stellar | | Posted: | Jun 5, 2021 13:19 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 54 times | | Topic: | Technical Issues | |
|
| In Technical Issues, swilhelm writes:
| | Thanks for this explanation. I am the Product Manager for Marketplace at BrickLink
and we are in the process of putting a communication together that will be sent
out along with the upcoming EU Marketplace VAT collection changes coming on BrickLink
starting July 1st.
As part of these changes, we will be instructing sellers to list the base price
of their items exclusive of any taxes or VAT to ensure that all users will list
comparable prices on the Price Guide going forward. This will hopefully eliminate
any discrepancies among sellers who may or may not list their items inclusive
of taxes/fees.
|
Thanks for acknowledging this.
But this is not only a sellers problem for pricing, buyers see the Price Guide
too and there about a half would be without VAT sales.
Maybe consider adding an indicator to transactions with (or without) VAT for
all EU accounts, as I know that with the API that information is available.
|
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| Author: | cosmicray | | Posted: | Jun 4, 2021 20:34 | | Subject: | Re: Buyer can not proceed to checkout... | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| In Technical Issues, LocoPorLego writes:
| | Buyer says this is the message when they attempt to checkout
"Your items do not meet seller's package dimension requirement. Please remove
some items from your cart.
Max weight: 150 oz
Length + Girth: 150 in
If the seller has authorized you to bypass, enter bypass password"
I do not have dimension requirements, or a byepass password. I have no idea what
BrickLink is doing/wants/how to remedy this issue. Anyone have a helpful tips?
|
You could also ask the buyer what is in their cart, then go check your inventory
to see if any of those items have dimensions that are out of whack. Override
the dimensions, so that they are correct, and it should solve the problem.
Nita Rae
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| Author: | kaat | | Posted: | Jun 4, 2021 17:15 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 33 times | | Topic: | Technical Issues | |
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| In Technical Issues, NelisSolis writes:
| | I think it is a little more complicated: A VAT-registered seller who stays below
the yearly €10k threshold (for the company, so all sales on all platforms together)
for non-domestic EU sales is supposed to charge his domestic VAT% for all EU
sales. He can choose to use the new regulations (dutch: Unieregeling) and charge
the local VAT% of the buyer, but needs to arrange it with the local tax agency
and he needs to do a lot more administration.
So in your example: for a small Dutch store (below €10k EU sales) the German
buyer should also see 1.21 euro (base price + 21% Dutch VAT). For a large Dutch
store (above €10k EU sales) the German buyer should see 1.19 euro (base price
+ 19% German VAT).
|
Indeed, thanks. A seller should have an option to select whether the shop uses
the domestic VAT rate (below threshold) or the one from the buyer (above threshold).
Like we discussed in another thread as well. I just hope all of these situations
and exceptions can be implemented and tested before July 1st  .
|
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| Author: | SylvainLS | | Posted: | Jun 4, 2021 16:51 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 54 times | | Topic: | Technical Issues | |
|
| In Technical Issues, kaat writes:
| | […]
VAT enabled sellers currently set their prices including whatever VAT % is in
their country. The VAT page in the store settings says this:
When VAT is enabled, EU buyers will see your list price as is. Non-EU buyers
will see your list price excluding VAT. When VAT is disabled, all buyers will
see the same list price.
|
Okay, proof again that I’m not a seller on BL 
| | If this changes, sellers need to update their prices and remove the VAT.
To me, it makes sense to switch to prices excluding VAT. Else, with the new rules,
it becomes more complicated to calculate: first remove seller's country VAT,
then add buyers VAT (or Sales Tax for that matter). Simply listing excluding
of any form of tax and then add it seems logical to me.
|
Indeed. And as it’s how it works (taxes are added, not removed), that’s how
I remembered it working.
But if it worked the other way (removing) and BL needed to change it, then what
swilhelm said now makes sense.
| | As long as EU buyers see the price including their VAT % all the time. As you
mentioned, it's not common nor allowed to list prices excluding VAT and then
add VAT in the end on the grand total. This will lead to compliance issues and
angry buyers, because they are not used to it in the EU. So, in the new situation
when I list an item for 1.00 euro (excluding VAT), a German buyer should see
1.19 euro and a Dutch buyer should see 1.21 euro, etc.
|
_IF_ you’re using buyer’s rate because you are over the 10k€ limit or because
you chose so.
If you’re below the limit you can still use your domestic rate.
| | Price guide shows 1.00 in both cases. When somebody is logged in, it could potentially
display it including any taxes? Or at least mention it is excluding.
|
Not exactly.
A. The For Sale column.
It should show 1.20 to me, because it’s a for sale price and it’s the law (and
it shows me 1.00 from US sellers).
I don’t think it can show 1.0 in the For Sale column.
B. The Sold column.
For now, it shows 1.19 if you sold it to a German buyer and 1.00 if you sold
it to a US buyer, because it’s what they paid (the thread started because, formerly,
it showed 1.19 for a US buyer with a EU seller, which was wrong).
I’m not sure BL can show 1.00 for both cases (real German and US buyers), but:
1. it would be a lie to show 1.20 for both (as in, “if you had been the buyer,
you’d have paid this price”),
2. if it does, the psychological bias will be hard to compensate: you see one
column with 1.2 (because the law), the other with 1.0, you may “know” it would
have cost you 1.2 if you had been the buyer, but it’s like 9.99 prices: you “know”
it’s actually 10 but it’s very hard not to think 9.
|
|
| Author: | NelisSolis | | Posted: | Jun 4, 2021 16:50 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 36 times | | Topic: | Technical Issues | |
|
| In Technical Issues, kaat writes:
| | As long as EU buyers see the price including their VAT % all the time. As you
mentioned, it's not common nor allowed to list prices excluding VAT and then
add VAT in the end on the grand total. This will lead to compliance issues and
angry buyers, because they are not used to it in the EU. So, in the new situation
when I list an item for 1.00 euro (excluding VAT), a German buyer should see
1.19 euro and a Dutch buyer should see 1.21 euro, etc.
|
I think it is a little more complicated: A VAT-registered seller who stays below
the yearly €10k threshold (for the company, so all sales on all platforms together)
for non-domestic EU sales is supposed to charge his domestic VAT% for all EU
sales. He can choose to use the new regulations (dutch: Unieregeling) and charge
the local VAT% of the buyer, but needs to arrange it with the local tax agency
and he needs to do a lot more administration.
So in your example: for a small Dutch store (below €10k EU sales) the German
buyer should also see 1.21 euro (base price + 21% Dutch VAT). For a large Dutch
store (above €10k EU sales) the German buyer should see 1.19 euro (base price
+ 19% German VAT).
|
|
| Author: | BrickMusher | | Posted: | Jun 4, 2021 16:23 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 50 times | | Topic: | Technical Issues | |
|
| | | we are in the process of putting a communication together that will be sent
out along with the upcoming EU Marketplace VAT collection changes coming on BrickLink
starting July 1st.
|
Hi,
nice to hear. Will the change in VAT collection also include Norway?
As you might know, Norway is not exactly member of EU, but participate in many
EU-regulations.
Including VOEC and IOSS.
Since EU-Government has not explained anything to anyone about that change yet,
I expect a lot of confusion and frustration not only on BL within the next weeks
and month.
A detailed explanation on how to mark shipments properly in order to avoid double-taxing
would be extremely helpful.
As a buyer, I am very unsure about the whole thing just right now, and will probably
not buy from abroad until things have evolved and established.
Thank You in advance for any explanation.
|
|
| Author: | kaat | | Posted: | Jun 4, 2021 16:17 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 52 times | | Topic: | Technical Issues | |
|
| In Technical Issues, SylvainLS writes:
| | Will you also help sellers understand the other new rules introduced on the same
date, namely, the change from separate and high country-by-country thresholds
for VAT liability (35k€ to 100k€) to a unique and low global threshold (10k€)?
See https://www.bricklink.com/message.asp?ID=1274254 for a hint about this mess.
And will the BL VAT mechanism be modified to allow to “choose” between seller’s
or buyer’s VAT rate as these new rules demand?
|
Good questions!
| | Uh? It’s BL that lists the prices in the Price Guide. It’s the BL VAT mechanism
that decides who sees VAT-inclusive prices or not.
The VAT-registered sellers who use the BL VAT mechanism DO already list their
base price exclusive of VAT.
Or are you instructing the few VAT-registered sellers who do not use the BL VAT
mechanism to use it?
|
VAT enabled sellers currently set their prices including whatever VAT % is in
their country. The VAT page in the store settings says this:
When VAT is enabled, EU buyers will see your list price as is. Non-EU buyers
will see your list price excluding VAT. When VAT is disabled, all buyers will
see the same list price.
If this changes, sellers need to update their prices and remove the VAT.
To me, it makes sense to switch to prices excluding VAT. Else, with the new rules,
it becomes more complicated to calculate: first remove seller's country VAT,
then add buyers VAT (or Sales Tax for that matter). Simply listing excluding
of any form of tax and then add it seems logical to me.
As long as EU buyers see the price including their VAT % all the time. As you
mentioned, it's not common nor allowed to list prices excluding VAT and then
add VAT in the end on the grand total. This will lead to compliance issues and
angry buyers, because they are not used to it in the EU. So, in the new situation
when I list an item for 1.00 euro (excluding VAT), a German buyer should see
1.19 euro and a Dutch buyer should see 1.21 euro, etc.
Price guide shows 1.00 in both cases. When somebody is logged in, it could potentially
display it including any taxes? Or at least mention it is excluding.
| | Anyway, I don’t see how that would change what the PG shows & should show. By
law, for sale items from EU sellers should have VAT included for EU viewers (buyers
or sellers) and I’m not sure you can add VAT on for sale items from non-EU sellers,
even if BL collects the VAT on them if the total order is below 150€. On the
other hand, realized sales between non-EU participants don’t have VAT and shan’t
have a fake VAT added. So, even if you add VAT to ALL the items listed for sale,
because you can’t remove VAT for a part of them, the two columns in the PG will
always show different numbers and lead to the same error Stellar makes/is afraid
of.
(And most of that should go the same for UK and some other VAT countries: just
replace EU with UK in the paragraph above.)
What is needed is education about statistics and taxes and how to read the PG.
And that still won’t help psychological biases.
|
Indeed. The psychological part is also due to the fact that prices in the EU
are always including of VAT.
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| Author: | SylvainLS | | Posted: | Jun 4, 2021 15:54 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 51 times | | Topic: | Technical Issues | |
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| In Technical Issues, swilhelm writes:
| | Thanks for this explanation. I am the Product Manager for Marketplace at BrickLink
and we are in the process of putting a communication together that will be sent
out along with the upcoming EU Marketplace VAT collection changes coming on BrickLink
starting July 1st.
|
Will you also help sellers understand the other new rules introduced on the same
date, namely, the change from separate and high country-by-country thresholds
for VAT liability (35k€ to 100k€) to a unique and low global threshold (10k€)?
See https://www.bricklink.com/message.asp?ID=1274254 for a hint about this mess.
And will the BL VAT mechanism be modified to allow to “choose” between seller’s
or buyer’s VAT rate as these new rules demand?
| | As part of these changes, we will be instructing sellers to list the base price
of their items exclusive of any taxes or VAT to ensure that all users will list
comparable prices on the Price Guide going forward. This will hopefully eliminate
any discrepancies among sellers who may or may not list their items inclusive
of taxes/fees.
|
Uh? It’s BL that lists the prices in the Price Guide. It’s the BL VAT mechanism
that decides who sees VAT-inclusive prices or not.
The VAT-registered sellers who use the BL VAT mechanism DO already list their
base price exclusive of VAT.
Or are you instructing the few VAT-registered sellers who do not use the BL VAT
mechanism to use it?
Anyway, I don’t see how that would change what the PG shows & should show. By
law, for sale items from EU sellers should have VAT included for EU viewers (buyers
or sellers) and I’m not sure you can add VAT on for sale items from non-EU sellers,
even if BL collects the VAT on them if the total order is below 150€. On the
other hand, realized sales between non-EU participants don’t have VAT and shan’t
have a fake VAT added. So, even if you add VAT to ALL the items listed for sale,
because you can’t remove VAT for a part of them, the two columns in the PG will
always show different numbers and lead to the same error Stellar makes/is afraid
of.
(And most of that should go the same for UK and some other VAT countries: just
replace EU with UK in the paragraph above.)
What is needed is education about statistics and taxes and how to read the PG.
And that still won’t help psychological biases.
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| Author: | swilhelm | | Posted: | Jun 4, 2021 15:10 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 62 times | | Topic: | Technical Issues | |
|
| Thanks for this explanation. I am the Product Manager for Marketplace at BrickLink
and we are in the process of putting a communication together that will be sent
out along with the upcoming EU Marketplace VAT collection changes coming on BrickLink
starting July 1st.
As part of these changes, we will be instructing sellers to list the base price
of their items exclusive of any taxes or VAT to ensure that all users will list
comparable prices on the Price Guide going forward. This will hopefully eliminate
any discrepancies among sellers who may or may not list their items inclusive
of taxes/fees.
|
|
| Author: | Brickwilbo | | Posted: | Jun 4, 2021 14:08 | | Subject: | Re: Buyer can not proceed to checkout... | | Viewed: | 45 times | | Topic: | Technical Issues | |
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| In Technical Issues, LocoPorLego writes:
| | Buyer says this is the message when they attempt to checkout
"Your items do not meet seller's package dimension requirement. Please remove
some items from your cart.
Max weight: 150 oz
Length + Girth: 150 in
If the seller has authorized you to bypass, enter bypass password"
I do not have dimension requirements, or a byepass password. I have no idea what
BrickLink is doing/wants/how to remedy this issue. Anyone have a helpful tips?
|
Add a new manual invoice shipping method.
|
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| Author: | LocoPorLego | | Posted: | Jun 4, 2021 14:03 | | Subject: | Buyer can not proceed to checkout... | | Viewed: | 101 times | | Topic: | Technical Issues | |
|
| Buyer says this is the message when they attempt to checkout
"Your items do not meet seller's package dimension requirement. Please remove
some items from your cart.
Max weight: 150 oz
Length + Girth: 150 in
If the seller has authorized you to bypass, enter bypass password"
I do not have dimension requirements, or a byepass password. I have no idea what
BrickLink is doing/wants/how to remedy this issue. Anyone have a helpful tips?
|
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| Author: | Stellar | | Posted: | Jun 4, 2021 05:11 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 68 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, Stellar writes:
| | Until the Brexit update from yesterday the items that had VAT but were sold without
VAT show in the PG the value without VAT instead of the appropriate price.
Check the images attached... Race to the bottom...?
|
I had it priced at 159.99, but as it was sold to USA it is now in the PG as 132€
Then when another seller in EU checks the PG it will probably price it around
132€ and if it sells without VAT it would end in the PG as 109.09€ and so
on...
Maybe it is time to update how the PG is displayed...
Sergio
Stellar Bricks
|
Forgot the link...
|
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| Author: | Stellar | | Posted: | Jun 4, 2021 04:33 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 59 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Stellar writes:
| | Until the Brexit update from yesterday the items that had VAT but were sold without
VAT show in the PG the value without VAT instead of the appropriate price.
Check the images attached... Race to the bottom...?
|
I had it priced at 159.99, but as it was sold to USA it is now in the PG as 132€
Then when another seller in EU checks the PG it will probably price it around
132€ and if it sells without VAT it would end in the PG as 109.09€ and so
on...
Maybe it is time to update how the PG is displayed...
Sergio
Stellar Bricks
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| Author: | starbeanie | | Posted: | Jun 3, 2021 09:37 | | Subject: | Re: UK Checkout issue | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| Thanks, so the reverse problem of you shipping to US with state sales tax.
In Technical Issues, Rob_and_Shelagh writes:
| | In Technical Issues, starbeanie writes:
| | Any idea's about why the yellow box is appearing when UK buyers are trying
to checkout from my store?
I haven't changed any of my shipping methods or terms lately.
|
Due to the UK VAT implementation I think you have to have an on-site payment
method set up. Looking at your terms you only have on-site for USA buyers currently.
HTH
Robert
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|
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| Author: | SylvainLS | | Posted: | Jun 3, 2021 09:35 | | Subject: | Re: UK Checkout issue | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, starbeanie writes:
| | Any idea's about why the yellow box is appearing when UK buyers are trying
to checkout from my store?
I haven't changed any of my shipping methods or terms lately.
|
You need an Onsite payment method (PayPal Onsite or Stripe), so that BL can
add and collect the 20% UK VAT on imported goods between £0 and £135.
Above £135, BL doesn’t have to collect the UK VAT (the buyer will pay on reception,
with a £8 fee from Royal Mail, and maybe other duty (2.5%?)).
|
|
| Author: | Rob_and_Shelagh | | Posted: | Jun 3, 2021 09:35 | | Subject: | Re: UK Checkout issue | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, starbeanie writes:
| | Any idea's about why the yellow box is appearing when UK buyers are trying
to checkout from my store?
I haven't changed any of my shipping methods or terms lately.
|
Due to the UK VAT implementation I think you have to have an on-site payment
method set up. Looking at your terms you only have on-site for USA buyers currently.
HTH
Robert
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| Author: | starbeanie | | Posted: | Jun 3, 2021 09:31 | | Subject: | UK Checkout issue | | Viewed: | 69 times | | Topic: | Technical Issues | |
|
| Any idea's about why the yellow box is appearing when UK buyers are trying
to checkout from my store?
I haven't changed any of my shipping methods or terms lately.
|
|
|
| Author: | MrPetovan | | Posted: | Jun 2, 2021 14:44 | | Subject: | Re: lost button in Add to Wanted List | | Viewed: | 23 times | | Topic: | Technical Issues | |
|
| I believe this isn't a technical bug. In the current state it's behaving
exactly as intended. The only issue is that it isn't very convenient for
people with more than about 20 wanted lists.
Hence my suggestion to move this change I could really use to the Suggestions
category.
In Technical Issues, SylvainLS writes:
| | In Technical Issues, MrPetovan writes:
But:
1. It’s a bug, not a suggestion.
2. This topic, Technical Issues, is supposed to be read by the web team to check
for bugs and fix them. I don’t know that the Suggestions topic is read as frequently
and with the same purpose / thoroughness.
|
|
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| Author: | SylvainLS | | Posted: | Jun 2, 2021 14:01 | | Subject: | Re: lost button in Add to Wanted List | | Viewed: | 21 times | | Topic: | Technical Issues | |
|
| In Technical Issues, MrPetovan writes:
But:
1. It’s a bug, not a suggestion.
2. This topic, Technical Issues, is supposed to be read by the web team to check
for bugs and fix them. I don’t know that the Suggestions topic is read as frequently
and with the same purpose / thoroughness.
|
|
| Author: | MrPetovan | | Posted: | Jun 2, 2021 13:39 | | Subject: | Re: lost button in Add to Wanted List | | Viewed: | 26 times | | Topic: | Technical Issues | |
|
| I support this with all my heart. You should probably move this to a full-fledged
Suggestion that I could officially back: https://www.bricklink.com/messageList.asp?ID=8
In Technical Issues, tec writes:
| | When you have many lists, there's a scroll mechanism that kills the right
side: it goes out of the window. then disappear. so you lose the button and the
relevant data. see pics
Notice how the recent lists always show last, bottom of list, I think the user
probably will need to scroll down there.
To counter this, I suggest to disable the scrollbar on right side, and make the
list scrollable, alone.
Or
Glue the right side in place, so it doesn't move while the rest does.
|
|
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| Author: | tec | | Posted: | Jun 2, 2021 13:07 | | Subject: | lost button in Add to Wanted List | | Viewed: | 51 times | | Topic: | Technical Issues | |
|
| When you have many lists, there's a scroll mechanism that kills the right
side: it goes out of the window. then disappear. so you lose the button and the
relevant data. see pics
Notice how the recent lists always show last, bottom of list, I think the user
probably will need to scroll down there.
To counter this, I suggest to disable the scrollbar on right side, and make the
list scrollable, alone.
Or
Glue the right side in place, so it doesn't move while the rest does.
|
|
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| Author: | SylvainLS | | Posted: | Jun 2, 2021 11:56 | | Subject: | Re: Unable to Download Stud.io 2.0 | | Viewed: | 27 times | | Topic: | Technical Issues | |
|
| In Technical Issues, millellpop writes:
| | Please help. I have confirmed my Mac is up to date. In trying to download Studio
2.0, I keep getting this error message:
“Studio+2.0.pkg” can’t be opened because Apple cannot check it for malicious
software.
This software needs to be updated. Contact the developer for more information.
Has anyone else experienced this? Please help.
Thanks!
|
The dedicated forum for Studio and PartDesigner is https://forum.bricklink.com/
(hover over the red Studio icon on every page, then click “Studio Forum”).
Please search the forum for your question before posting a new one.
There’s an index of known bugs and suggestions that you can browse first:
https://forum.bricklink.com/viewtopic.php?f=4&t=5579
And the first entry on this index is about your problem….
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| Author: | millellpop | | Posted: | Jun 2, 2021 11:41 | | Subject: | Unable to Download Stud.io 2.0 | | Viewed: | 29 times | | Topic: | Technical Issues | |
|
| Please help. I have confirmed my Mac is up to date. In trying to download Studio
2.0, I keep getting this error message:
“Studio+2.0.pkg” can’t be opened because Apple cannot check it for malicious
software.
This software needs to be updated. Contact the developer for more information.
Has anyone else experienced this? Please help.
Thanks!
|
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| Author: | Brickwilbo | | Posted: | Jun 2, 2021 08:15 | | Subject: | Re: Order Status received uneditable | | Viewed: | 22 times | | Topic: | Technical Issues | |
|
| In Technical Issues, re_collection writes:
| | Hi all,
I have two orders that are marked "received" from the buyers, these order status
are uneditable, immediately uneditable and not after 1 week, then I cannot change
them to completed, is it normal?
Thanks in advance
|
Yes, with the xp order statusflow only buyer can change order status to completed.
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| Author: | re_collection | | Posted: | Jun 2, 2021 06:39 | | Subject: | Order Status received uneditable | | Viewed: | 49 times | | Topic: | Technical Issues | |
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| Hi all,
I have two orders that are marked "received" from the buyers, these order status
are uneditable, immediately uneditable and not after 1 week, then I cannot change
them to completed, is it normal?
Thanks in advance
|
|
| Author: | Leftoverbricks | | Posted: | Jun 1, 2021 11:33 | | Subject: | Re: Cannot add more items to catalog | | Viewed: | 29 times | | Topic: | Technical Issues | |
|
| In Technical Issues, rankster writes:
| | The problem was caused of setting 0.55g for weight instead of simply 0.55
It would be cool if an error message showed up intead of the internal server
error text which could mean anything.
|
Agree.
There are many more fields where input values are not checked against the required/allowed
values. But changing it would be another story given the fact that large parts
of BL code were made in the nineties of the previous century.
As a programmer myself, I can imagine the headaches this is causing to the admins.
|
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| Author: | rankster | | Posted: | Jun 1, 2021 09:44 | | Subject: | Re: Cannot add more items to catalog | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| The problem was caused of setting 0.55g for weight instead of simply 0.55
It would be cool if an error message showed up intead of the internal server
error text which could mean anything.
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| Author: | rankster | | Posted: | Jun 1, 2021 09:37 | | Subject: | Cannot add more items to catalog | | Viewed: | 73 times | | Topic: | Technical Issues | |
|
| I've managed to add 5 items to the catalog but now I cannot add more. When
I click on the Add Item to Catalog button it says "The page cannot be displayed
because an internal server error has occurred." Is there a limitation of 5 addition
per user / day or something is messed up again?
|
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