Discussion Forum: Administrative
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 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Apr 29, 2024 13:16
 Subject: Changes for EU Sellers in 2024
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 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink sellers,
 
As the next step in making sure that we are in compliance with the EU DAC-7 regulations,
we will start collecting additional information from BrickLink Sellers shortly.
To see if you qualify as a Business Seller, please check with Article 8ac of
the EU Council Directive: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32021L0514
 
Information that we will be collecting includes the following: 

- Name of business,

- Business registration number, including a supporting document. As different 
rules
apply for each EU member state, refer to your local authority for directions, 

- Tax Identification Number (TIN), including a supporting document:  https://ec.europa.eu/taxation_customs/tin/#/check-tin
- OSS Number and/ or VAT ID for each country of registration: 
https://taxation-customs.ec.europa.eu/online-sellers_en
 
You may be aware that we already started requesting this from new Business Sellers
last year. For more details, go to our previous forum post regarding DAC-7: https://www.bricklink.com/messageThread.asp?ID=332298.
We are now starting the process of collecting this information for all of our
existing Business Sellers.
 
Existing Business Sellers should add this information to their accounts by December
31, 2024. After submission, documents will be reviewed by BrickLink.
 
To ensure that everyone’s requests are handled in a consistent and timely manner,
we will be requesting account updates in waves, by country. We strongly advise
our members to add information to their accounts by the deadline for their corresponding
countries. We will be sending out emails with further details and instructions
for each country in accordance with a schedule. We recommend that you start collecting
the required documentation as soon as possible and await further instructions
for how to add this to your account.
 
Kind Regards,
The BrickLink Team 
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Apr 25, 2024 13:08
 Subject: Direct Seller Fee Payments
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 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink sellers,

Starting from today, we will be accepting monthly seller fee payments made in
2 ways, instead of 3 as before:
1. Paid with your PayPal account by using the 'Pay with PayPal' button
on your Fees page,
2. Paid with a debit or credit card by using the 'Pay with Card' link
on your Fees page.

Seller fee payments that are sent to our PayPal account at billing@bricklink.com
will not be accepted anymore except for cases when sellers need to pay off their
remaining balance immediately.

Usually, this happens when
a) Sellers are closing their stores temporarily or permanently,
b) Sellers have an outstanding balance that is below the annual threshold for
collection. Accounts like that are billed on December 5th every year, more about
this here: https://www.bricklink.com/help.asp?helpID=38 in the Minimum Bill Requirement
section.

Please reach out to us or comment here if you have any questions.

Thank you,
The BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Apr 23, 2024 14:02
 Subject: US sellers: Shipping methods update
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 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
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BrickLink Administrator
Dear BrickLink sellers in the United States,

We have removed these outdated API-based shipping methods:
• Domestic USPS First-Class Packages (retail),
• Domestic USPS First-Class Packages (commercial).

Starting from today, you will be seeing the following shipping methods in your
Store Settings instead:
• USPS Ground Advantage (commercial),
• USPS Ground Advantage (retail),
• USPS Priority Mail (commercial),
• USPS Priority Mail (retail).

As usual, you can access the new USPS rates for Courier API methods upon selecting
each method in the Rate Chart.

Thank you,
The BrickLink Team
 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Mar 4, 2024 15:25
 Subject: Phishing email
 Viewed: 604 times
 Topic: Administrative
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear all,

We have been made aware that phishing emails have been sent to some of our members,
asking them to log in to "Bricklinks.net" (note the s in the name)

This is an attempt to get people to share their BrickLink login information.
Please do not try to log on as there is a risk that the information will be
used to illegally access your BrickLink account.


We would like to remind you that we have implemented OTP (One-Time PIN) which
is an additional security that even if they have gotten access to your username
and password, they will not be able to access your account if you have turned
on OTP
.

If you have not chosen to use OTP, we advise that you consider doing so in the
future. You can read more about how to turn on OTP here:
https://www.bricklink.com/help.asp?helpID=2615&q=OTP

Please update your BrickLink password regularly and make sure to use different
passwords for different platforms.

The BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Feb 13, 2024 17:26
 Subject: Exchange rate provider change
 Viewed: 233 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink members,

Today we performed a switch between exchange rate providers. From now on, exchange
rate information will be provided by Bloomberg Currency Data: https://www.bloomberg.com/markets/currencies
To review our exchange rate policy, go to this page: https://www.bricklink.com/help.asp?helpID=2115

Thank you,
The BrickLink Team
 Author: CE_Uday View Messages Posted By CE_Uday
 Posted: Jan 29, 2024 14:31
 Subject: Update to Studio Gallery Guidelines
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 Topic: Administrative
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CE_Uday

Location:  USA, California
Member Since Contact Type Status
Apr 4, 2023 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink members,

After the acquisition of BrickLink in 2019, we’ve continued to deepen and broaden
our relationship and service to the AFOL community. Throughout this transition,
we’ve kept conscious of the fact that BrickLink represents the LEGO® brand in
a much more direct way than before.

We have identified a need to bring our Terms of Service closer to LEGO brand
guidelines regarding restricted content. The implementation of these guidelines
will specifically affect the Studio Gallery, meaning all military/modern warfare-themed,
religious, and alcohol-centric MOCs will be set to “Private” and removed from
public view.

We will continue to support BrickLink members by improving features and encouraging
creativity. In order to do that, we need to ensure that publicly displayed MOCs
in the Studio Gallery adhere to our brand guidelines. MOCs containing restricted
content can still be uploaded in “Private” mode for your own personal purposes.

These guidelines will take effect on January 31st. At this time, a new
upload flow for submitting to the Studio Gallery will be released, enforcing
these guidelines for all future MOCs. Simultaneously, the Designer Terms of Service
(https://www.bricklink.com/v3/terms_of_service_designer.page) will be updated
and the “Military” category in the Studio Gallery will be removed.

Currently displayed MOCs that do not comply with the updated guidelines will
remain visible for two weeks. They will be set to “Private” mode starting on
February 12th, but they will not be deleted from the platform.

This change to the Studio Gallery guidelines is, admittedly, an impactful adjustment
for some users. While many MOCs will be removed from public view, thousands more
remain for you to discover and build for yourself.

You can read more about the updated Studio Gallery guidelines in our Studio Help
Article: https://studiohelp.bricklink.com/hc/en-us/articles/360042355033

Kind regards,
Your BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Dec 28, 2023 13:25
 Subject: New VAT rates for Estonia and Luxembourg
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 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink members,

On January 1st, 2024, VAT rates for Estonia and Luxembourg will be changed from
20% to 22% and from 16% to 17% respectively. Sellers from these countries will
see new rates in their Store Settings immediately after the switch and on their
Fees pages at the end of the billing cycle.

The BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Dec 12, 2023 13:01
 Subject: Retiring Croatian kuna
 Viewed: 337 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
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BrickLink Administrator
Dear members,

On December 18, 2023, BrickLink will be retiring Croatian kuna. It will no longer
be available for selection as store currency and wanted list max price.
Additionally, inventory prices will be automatically converted from kuna to euro.
We have notified everyone with inventories that will be affected by this change.

The BrickLink Team
 Author: CE_Eric View Messages Posted By CE_Eric
 Posted: Dec 7, 2023 11:50
 Subject: More help is on the way!
 Viewed: 829 times
 Topic: Administrative
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CE_Eric

Location:  USA, California
Member Since Contact Type Status
Jul 19, 2023 Contact Member Admin
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BrickLink Administrator
We're connecting the award-winning LEGO® Customer Service Team to BrickLink's
Help Desk!


Why are we doing this?
To improve BrickLink customer support with a common LEGO customer support platform.

What will change?
More help desk agents across multiple time-zones will be available to lend a
hand! Attachments (e.g. screenshots, XML files, Studio files) will be handled
via secured email. Help pages will be updated for compatibility with the LEGO
customer support platform and simplified.

Contact the BrickLink Help Desk, https://www.BrickLink.com/helpDesk.asp

Happy Holidays!
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Dec 4, 2023 17:29
 Subject: Norway Tax Implementation
 Viewed: 432 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink members,

This week we plan to deploy a tax solution for Norway Value Added Tax (VAT).
This change will be affecting sellers and buyers in Norway as well as all sellers
who are selling to this country.

Here is a summary of changes to come:

1. For orders that are imported into Norway, where the value of each individual
item is less than NOK 3,000, VAT will be collected and remitted by BrickLink.
2. Sellers must have at least one on-site payment method available in their store
to process all orders where tax is collected by BrickLink.
3. Starting with the upcoming January 5th billing cycle, Norway sellers will
have VAT applied to their seller fees.
4. Registered business sellers in Norway will now have the option to add their
registration information in their store settings. For these sellers, VAT will
not be added to their monthly fees.

For more details, please see our new help page: https://www.bricklink.com/help.asp?helpID=2616
Additionally, will be sending out emails to all affected members.

Thank you,
The BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Dec 1, 2023 16:53
 Subject: New Zealand Tax Implementation
 Viewed: 485 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink members,

Next week we plan to deploy a tax solution for New Zealand Goods and Services
Tax (GST). This change will be affecting sellers and buyers in New Zealand as
well as all sellers who are selling to this country.

Here is a summary of changes to come:

1. For orders that are imported into New Zealand, BrickLink will collect and
remit GST on items in each order that are below or equal to NZD 1,000.
2. Sellers must have at least one on-site payment method available in their store
to process all orders where tax is collected by BrickLink.
3. Starting with the upcoming January 5th billing cycle, New Zealand sellers
will have GST applied to their seller fees.
4. Registered business sellers in New Zealand will now have the option to add
their registration information in their store settings. For these sellers, GST
will not be added to their monthly fees.

For more details, please see our new help page here: https://www.bricklink.com/help.asp?helpID=2617

Additionally, will be sending out emails to all affected members.

Thank you,
The BrickLink Team
 Author: CE_Uday View Messages Posted By CE_Uday
 Posted: Nov 21, 2023 16:38
 Subject: Introducing One-Time Pin
 Viewed: 551 times
 Topic: Administrative
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CE_Uday

Location:  USA, California
Member Since Contact Type Status
Apr 4, 2023 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink Members,

Thank you for your patience as we recover from the recent incident.

We’re introducing One-Time PIN (OTP) functionality to certain seller features.
This feature is only accessible to sellers and is an opt-in feature, however,
it is highly recommended.

To activate OTP, you must go to your store management settings: https://www.bricklink.com/v2/mystore/management.page

OTPs will be sent to the email address associated with your BrickLink account.
One verification code lasts for 60 days on a single machine ID (one browser on
a specific device). This verification process should not impact integrations
with third-party inventory managers.

Please read our FAQs for more information about how OTP works and which features
it protects: https://www.bricklink.com/help.asp?helpID=2615

Many thanks,
The BrickLink Team
 Author: CE_Anastasia View Messages Posted By CE_Anastasia
 Posted: Nov 15, 2023 14:41
 Subject: Help Desk response times
 Viewed: 287 times
 Topic: Administrative
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CE_Anastasia

Location:  USA, California
Member Since Contact Type Status
Nov 9, 2020 Contact Member Admin
Buying Privileges - OKBuying Privileges - OK
BrickLink Administrator
Dear BrickLink members,

Our team is making sure that everyone gets access to their accounts as soon as
possible. We are expecting delays in response times for usual Help Desk requests.
We appreciate your patience and support and are looking forward to returning
to business as usual.

Thank you!
Your BrickLink Team
 Author: CE_Uday View Messages Posted By CE_Uday
 Posted: Nov 14, 2023 17:44
 Subject: MOC Pop-Up Store pilot ends in 24 hours
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 Topic: Administrative
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CE_Uday

Location:  USA, California
Member Since Contact Type Status
Apr 4, 2023 Contact Member Admin
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BrickLink Administrator
The MOC Pop-Up Store pilot is ending in 24 hours. The program closes on November
15th at 11:59pm Pacific US time.

Order your favorite designs before it's too late: https://www.bricklink.com/v3/moc-pop-up-store/main.page

As always, we welcome your feedback on the program.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Nov 8, 2023 13:07
 Subject: Update on November 3rd incident
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink members,

Welcome back and thank you for your patience. We were down for longer than anyone
would have wanted. Now that we’re back up and running, we can share with you
what’s happened.

As many of you will know, we received a threat and ransom demand on Friday, November
3rd. We’d been aware of and actively managing some limited suspicious activity
since mid-October, with unauthorized sellers offering products at huge discounts
and fraudulently accepting payment from buyers.

As soon as we were aware of the potential escalation on November 3rd, we put
the site into maintenance mode out of an abundance of caution. We did this to
protect our members and keep complete control of the platform while investigating.

We found that a relatively small number of BrickLink accounts may have been accessed.
It is important to note that there is no evidence so far that our systems were
compromised.

At this stage we believe this was a ‘credential stuffing’ incident, where
someone obtains lists of usernames and passwords from a third party, often illegally,
and opportunistically tries to use them on a website.


Actions we’ve taken

Although we know that the BrickLink site was not breached, we've further
strengthened our security. We take the safety of BrickLink and our members very
seriously and will continue to step up security across the platform.

We’ve informed people where we have reason to believe that their accounts or
stores may have been impacted, and reminded members of ways they can make their
accounts safer and more secure by practicing good data security. Keep your systems
up-to-date with the latest patches, Use security software and create strong,
unique passwords for each website you use.

Again, we’re sorry for the interruption and inconvenience this has caused you.

If you have any questions or concerns, have a look at the FAQ for more details,
or reach out to customersupport@bricklink.com.

Many thanks,

Your BrickLink Team
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Oct 30, 2023 17:09
 Subject: New policy on Forum sales posts
 Viewed: 1260 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Hello everyone,

We are implementing a change of policy in regard to Sales posts in the Forum.
As the number of sellers has grown and as our site becomes more and more of a
premium marketplace, there is more incentive to advertise in the Forum and this
has led to an overabundance of posts under the Sales topic.

To be sure, there are a few members who have abused the Sales post feature, running
what seem to be constant deep discounts on everything in their store or in certain
categories. Most members who post in Sales, however, are not currently abusing
the feature, but we want to reduce the overall prominence of Sales posts.

The policy has been changed from a maximum of one per day to a maximum of one
per month
. Please see the screenshot below.

Sellers posting more frequently may incur a friendly flooding ban for one month.
These are non-cumulative bans and will not go on your record. Bans will be lifted
immediately if the member contacts us and lets us know they agree to the new
policy.

Only the initial post in a thread counts toward the total Sales posts. Replies
will not count unless it is obvious that someone is posting to circumvent the
new policy.

This policy will be in place for the next 6 months after which we will assess
the situation.

**************

A word about "good" sales posts

On the BrickLink platform, visual presentation is a big part of our success.
This is why nice images are so critical to the catalog. When we see the same
one-line-of-text Sales posts cut and pasted over and over, it doesn't really
engage buyers. In fact, you may turn people off with such posts, especially if
they are done with frequency.

We're thinking of running a little contest over the next 6 months to reward
the best and most creative sales posts. More details on that later.
 
 Author: CE_Uday View Messages Posted By CE_Uday
 Posted: Oct 5, 2023 19:05
 Subject: BDP Series 2 Designs
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 Topic: Administrative
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CE_Uday

Location:  USA, California
Member Since Contact Type Status
Apr 4, 2023 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink Members,

The MOC Pop-Up Store pilot is expanding, with 9 designs from BDP Series 2 now
live in the MOC Pop-Up Store Gallery! Check out the Gallery below:
https://www.bricklink.com/v3/moc-pop-up-store/main.page


You can purchase the digital building instructions and parts for these models
until the pilot ends in mid-November.


For details on making a purchase, please watch this explainer video:
https://www.youtube.com/watch?v=wYw4itrayZQ

Learn more about the MOC Pop-Up Store pilot here and check out our FAQ:
https://www.bricklink.com/v3/moc-pop-up-store/faq.page

Finally, Marketplace Sellers can stock up on parts needed to fulfil elements
by referring to this file that is updated weekly:
https://bricklink.s3.amazonaws.com/BL_MOC_Pop_Up_Store_BOM.xml


Happy building!

The BrickLink Team
 Author: CE_Tanja View Messages Posted By CE_Tanja
 Posted: Sep 6, 2023 15:11
 Subject: MOC Pop-up Store is live
 Viewed: 466 times
 Topic: Administrative
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CE_Tanja

Location:  USA, California
Member Since Contact Type Status
Feb 17, 2021 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear BrickLink Members,

The pilot is now live!

We’re excited to announce the launch of the MOC Pop-Up Store featuring 41 fan
designs that were submitted to the BrickLink Designer Program in Series 1, with
more designs to be made available in October from Series 2.

Check it out to build some of your favorite BDP submissions!

From today until the middle of November, you can order elements and instructions
to build select BDP submissions through the BrickLink Marketplace and LEGO® Pick
a Brick. The pilot is available in select countries, see the FAQs for a complete
list.    


How to Purchase

1. Choose your stores—We'll do the heavy lifting and find a combination
of stores that carry all the elements you need to build these designs. Your options
will include a combination of BrickLink stores and LEGO. Pick a Brick to find
you the best deals possible!

2. Check out—We'll add the elements from the stores you've picked
and the digital building instructions to your cart so you can check out.

3. Get excited! Do a little happy dance when your elements arrive and
start building!

For further details, watch this explainer Video:
https://www.youtube.com/watch?v=wYw4itrayZQ

Learn more about the MOC Pop-Up Store pilot here and check out our FAQ:
https://www.bricklink.com/v3/moc-pop-up-store/faq.page

Finally, Marketplace Sellers can stock up on parts needed to fulfil elements
by referring to this file that is updated weekly:
https://bricklink.s3.amazonaws.com/BL_MOC_Pop_Up_Store_BOM.xml


Happy building!

The BrickLink Team
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Sep 1, 2023 15:02
 Subject: Two new contacts
 Viewed: 380 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Hello everybody,

We have recently added two more staff positions to our Community Engagement team
and I wanted to make a formal introduction because you will be seeing them in
the Forum from time to time.

First, is Eric - https://www.bricklink.com/feedback.asp?u=CE_eric

Second, is Uday - https://www.bricklink.com/feedback.asp?u=CE_uday

Eric has posted a couple times so far in the main Forum. He is currently working
with the Catalog and Marketplace teams.

Uday has been handling the designer onboarding for the ne MOC Pop-Up Store and
has posted quite frequently in the Studio Forum.

Please join me in welcoming these new individuals to our community Forum space!
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Aug 2, 2023 17:41
 Subject: Aggregated list of MOC-Pop-Up Store parts
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 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
Dear all,

As we approach the launch of the MOC Pop-Up Store on August 29, we’re happy to
release the aggregated list of all parts to be sold through the pilot. It includes
the Element ID / PCC, the total instances of the part across all participating
designs, and the BrickLink item number. At the top of the list are the parts
in low supply on our marketplace followed by a running list of parts prioritized
by quantity based on the MOC parts list.

Here’s a direct link to download the list:

https://bricklink.s3.amazonaws.com/BL_MOC_Pop_Up_Store_BOM.xml

The list will be updated weekly, and you can always find an updated list at the
end of the Marketplace Sellers section of the MOC Pop-Up Store FAQ here:

https://www.bricklink.com/v3/moc-pop-up-store/faq.page

with the date the list was last updated. Please keep in mind the various risks
- the list is subject to change, some designers might not be able to get their
designs ready for the pilot, and designs may vary in popularity.

As a reminder, all BrickLink sellers are considered in the check-out process
for the MOC Pop-Up Store like any check-out on the platform in general; buyers
will be able to choose which stores they buy from.

We hope making this list available allows you to support this initiative by securing
these parts for your inventory, and as a result the pilot will be a success for
Marketplace Sellers, Fan Designers, and buyers alike.

Thank you,

The BrickLink Team

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