Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies Re: Studio to replace LDD Fan - CE_Tanja | Hi Stellar, Your feedback is highly appreciated! We did hear this in the dialogues and I am going back to ensure that it has indeed been added to the FAQ section and/or the [...]
(28 months ago, Jan 12, 2022, to Administrative) |
| Re: Studio to replace LDD Fan - CE_Tanja | Hi Tracyd, There is, all LDD Fan users are being guided to a Studio page with link to forum as well as Q&A and video tutorials. In Administrative, Tracyd writes: [...]
(28 months ago, Jan 12, 2022, to Administrative) |
Re: Studio to replace LDD Fan - Stellar (3497)  | [...] Tanja, if it helps, one of the most shocking changes to some users that they told me is the color transition from White background from LDD to Black by default in Stud.io [...]
(28 months ago, Jan 12, 2022, to Administrative) |
| Studio to replace LDD Fan - CE_Tanja | Dear all, Today it is announced that LEGO® BrickLinkStudio will be replacing LEGO Digital Designer as the LEGO Group’s official 3D building app. We are of course very excited [...]
(28 months ago, Jan 12, 2022, to Administrative) |
| Transparent and Glow-in-Dark Minifigures - Admin_Russell | Dear BrickLink Sellers, Over the past several months, we’ve seen a variety of Transparent and Glow-In-Dark minifigures flood the market. We have determined these to be illegitimate [...]
(28 months ago, Jan 10, 2022, to Administrative) |
Re: EU distance selling - Online session - SylvainLS (46) | [...] Would you suggest I tell the revenue service: “I don’t owe income tax: my imaginary twin brother and I are sharing my salary and this way each of us is below the threshold,” [...]
(28 months ago, Jan 8, 2022, to Administrative) |
| Re: EU distance selling - Online session - CE_Tanja | Dear all, The webinar reg. EU Distance selling took place today. First of all thank you to every one who participated and shared very valuable input, questions, etc. As promised [...]
(28 months ago, Jan 7, 2022, to Administrative) |
| Re: EU distance selling - Online session - CE_Tanja | Everyone that signed up should have an invitation now, if you have not received it please let me know. Also feel free to check that the link is working ahead of time. In Administrative, [...]
(28 months ago, Jan 6, 2022, to Administrative) |
| Re: EU distance selling - Online session - CE_Tanja | Yes, and I am sorry that the conclusions made at the time were not communicated. As things are, we are looking in to the needs and requirements in order to properly assess and [...]
(28 months ago, Jan 6, 2022, to Administrative) |
| Re: EU distance selling - Online session - CE_Tanja | Dear all, We are receiving a lot of sign ups for the meeting which is great! We are able to have 1000 people in the session instead of the expected 350 so don't hesitate [...]
(29 months ago, Jan 5, 2022, to Administrative) |
| Re: EU distance selling - Online session - CE_Tanja | Hi Andrew, That is an option, for now we are planning a focus group meeting this month on the Tax exemption topic with a smaller select group of sellers, in this meeting we [...]
(29 months ago, Jan 5, 2022, to Administrative) |
| Re: EU distance selling - Online session - CE_Tanja | Hi Paul, Yes, we will share a link as soon as we can after the meeting;) to be on the safe side, please share your email with me, that way you will have access to the recording [...]
(29 months ago, Jan 4, 2022, to Administrative) |
| EU distance selling - Online session - CE_Tanja | Dear BrickLink member, We have recently launched a new feature enabling EU distance selling on the BrickLink site. Because we have had a number of questions and concerns expressed [...]
(29 months ago, Jan 4, 2022, to Administrative) |
Re: Issues with placing orders - KoUraky (1315) | [...] I solved it by inserting instant invoice, but I do not know the ideal solution because I cannot automatically insert the fixed costs of paypay, which, the latter, should [...]
(29 months ago, Jan 2, 2022, to Administrative) |
Re: Issues with placing orders - peregrinator (774) | [...] I know a bit about email so I would just advise caution in this area - the more emails of this sort you send, the greater the likelihood of their getting flagged as spam, [...]
(29 months ago, Dec 21, 2021, to Administrative) |
Re: Issues with placing orders - Llewyn (204) | [...] It's still the same principle. The point you're repeatedly missing is that an SLA makes no difference to whether a technical solution is available at the point [...]
(29 months ago, Dec 19, 2021, to Administrative) |
| Re: Issues with placing orders - Poncke (100) | [...] No they are not exclusively commercial, you can have SLAs for your internal service organisation. We have. Our support teams are subject to SLA, or SLT if you will.
(29 months ago, Dec 19, 2021, to Administrative) |
| Re: Issues with placing orders - Llewyn (204) | [...] From this case it seems though that the workaround doesn't [...] SLAs are commercial, not technical, as I'm sure you know. Problems take as long as they take [...]
(29 months ago, Dec 19, 2021, to Administrative) |
| Re: Issues with placing orders - Poncke (100) | [...] This, you cannot rely on communication on a forum only. I was not aware of this issue until I came here. Totally unacceptable to not communicate to all stores that a [...]
(29 months ago, Dec 19, 2021, to Administrative) |
| Re: Issues with placing orders - Poncke (100) | [...] I also work in IT and I can tell you that if an error creeps into a production environment, you roll back to the previous working situation. That is part of basic change [...]
(29 months ago, Dec 19, 2021, to Administrative) |
| Re: Issues with placing orders - cosmicray (3492) | [...] Also study not changing things during the last six weeks before Christmas. This is the time when most sellers make their good turnover. A system problem like this hurts [...]
(29 months ago, Dec 19, 2021, to Administrative) |
| Re: Issues with placing orders - Stellar (3497) | [...] Thanks for the acknowledgement and updates about the issue, really appreciated, and for the quick fix too! PD: Breaking things on Friday happened a few times in the lasts [...]
(29 months ago, Dec 19, 2021, to Administrative) |
| Re: Issues with placing orders - pineBRICKS (2129) | Thanks Tanja and all others for getting this fixed quick! I have no doubt the BL admins work really hard and with dedication. However it seems they have way too much work on [...]
(29 months ago, Dec 19, 2021, to Administrative) |
Re: Issues with placing orders - popsicle (6660) | [...] Always liked the Carpenters sound, especially Karen's voice. [...] Had to look this one up. An eighties song? It's no wonder I didn't recognize it, the [...]
(29 months ago, Dec 19, 2021, to Administrative) |
| Re: EU Distance selling feature is now live! - CE_Tanja | We have enabled this for EU-EU transactions only at this point. We’re still working on the feature to allow Non EU-EU transactions, this should be ready in the beginning if January. [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - Teup (6599) | Thank you Tanja! Very pleased with the communication and quick solution after the initial silence. My buyer's order just came in successfully :) In Administrative, CE_Tanja [...]
(29 months ago, Dec 18, 2021, to Administrative) |
Re: Issues with placing orders - jbricks (18452) | Thank you, Tanja, Not just for it being fixed, but especially for communicating about this issue. It is much apreciated. In Administrative, CE_Tanja writes: [...]
(29 months ago, Dec 18, 2021, to Administrative) |
Re: Issues with placing orders - 1001bricks (52324) | [...] We've in France invented a portmanteau word that could... sometimes qualify BrickLink! It's "attachiant". It's built on "attached" (as we really are) [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - zorbanj (813) | Brace yourself: [REMINDER] The site will be down during the monthly maintenance scheduled at 12/22 from 01:00 AM to 02:00 AM EST. In Administrative, Brick_Qc writes: [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - popsicle (6660) | [...] Well done… in both preserving what is arguably your vendors' most valuable selling hours/days of the year, and reinforcing the idea that our community’s voice is [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - Llewyn (204) | [...] Well, it isn't necessarily a guaranteed way to screw things up beyond all recognition. It usually requires a lot of very expensive SAP consultancy to do that properly. [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - SylvainLS (46) | [...] Nah, you’re surely mistaken: it can’t happen because TLG is using SAP. [...] Oops, I think I answered that above. [...] We’re paying them ;)
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - Llewyn (204) | [...] Yes, Lego's customer facing IT is a whole heap of interesting. I wouldn't like to speculate on what's going wrong though, not least because they ain't [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - yorbrick (1182) | [...] I don't think that is true, but not in a good way. LEGO's website frequently fails when new sets are released or VIP promos go live. They sell stock they cannot [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - Amazingly (8615) | [...] HAHAHAHA right, I don't know what it is because I asked yesterday and a couple people placed orders but I still have people who can't order. Its like flipping [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - Llewyn (204) | [...] Bricklink is not a major bank. I'm also a "high level IT guy" - infrastructure architecture consultant in my case, with banks, government agencies, NHS trusts, TV [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - Adjour (2458) | [...] I'm typically amazingly patient with this sort of stuff. I'm sort of an "it is what it is" sort of person and I'm not in charge here. Just the timing of this [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - cosmicray (3492) | [...] Oh yes. I've been in the software industry (in a former life), I've seen the damage, and I know what it's like to pull an all nighter to solve something [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - CE_Tanja | Dear all, We hear you, we are working on the solution and we will let you know as soon as the issue is fixed! In Administrative, CE_Tanja writes: [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - Amazingly (8615) | So we need to make a manual way to checkout and it will work for now? I think I made that option but I have no way to look. It says I can't buy from myself. I have had a [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - Brick_Qc (3738) | My brother-in-law is a high level IT guy for a major bank, millions of members. He is WELL paid for his job. Last week, they discovered a potential flaw in a software that could [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - Brick_Qc (3738) | [...] And what about the thousands of sellers that don't read the forum ? Wouldn't it be a good idea to contact them with a simple email, to let them know what's [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - pineBRICKS (2129) | I fully agree with kaat, store owners are losing orders. More importantly (some) customers will lose their trust in BrickLink. I also think as kaat mentions most customers [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - kaat (8670) | [...] Hi Tanja, As others have said, keeping such an impacting issue alive over one of the busiest weekends of the year is.. well, frustrating and hard to understand. Especially [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - tons_of_bricks (12753) | [...] We have definitely seen a slowdown in orders, but have still had a few come in, all with Instant checkout. We also have not had anyone complain to us about not being [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - zorbanj (813) | Rainy days and Mondays always get me down. It's just another manic Monday I wish it was Sunday 'Cause that's my fun day In Administrative, popsicle writes: [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - popsicle (6660) | [...] (URL) Monday, Monday So good to me Monday mornin', it was all I hoped it would be Oh Monday mornin', Monday mornin' couldn't guarantee That Monday evenin' [...]
(29 months ago, Dec 18, 2021, to Administrative) |
| Re: Issues with placing orders - Brick_Qc (3738) | [...] It's a little more than an unconvenience... Full days without orders ! This is the livelihood (or an important part) for some of us and during the Holidays [...]
(29 months ago, Dec 18, 2021, to Administrative) |
Re: Issues with placing orders - Rob_and_Shelagh (26327) | [...] Hi Tanja, We had a customer report the issue to us too but we do not use the handling fee setting at all in any of our shipping methods. We do have a manual invoice option, [...]
(29 months ago, Dec 18, 2021, to Administrative) |
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