BrickLink Discussion Forum

In Administrative, randyf writes:

In Administrative, Yo_Yo_Flamingo writes:

In Administrative, Admin_Russell writes:

Dear BrickLink Sellers,

Over the past several months, we’ve seen a variety of Transparent and Glow-In-Dark
minifigures flood the market. We have determined these to be illegitimate LEGO
items, despite the fact that many of them are imprinted with the LEGO logo.

Of particular note are the Darth Vader minifigures, Batman, and other superheroes.

We will start removing these listings this week, both from the custom items section
and from listings under catalog entries. This includes whole minifigures and
minifigure parts. For those of you who regularly file Problem Item For Sale reports,
please add these to the things you screen for.

Thank you,

The BrickLink Team

This certainly is interesting, and there are definitely cases where these items
are frauds (such as the pictures show here, these items can be seen to not be
LEGO parts, clear as day).

I think the point is that the pictures shown here are *in fact* LEGO parts that
have been manufactured in a LEGO plant without the blessing of LEGO.

However, I think it we need to be careful before flagging every transparent minifigure
part under the sun- the catalog listing itself for minifigure torsos shows a
transparent torso

973 Torso Plain
Parts: Minifigure, Torso

. Transparent minifigures have made their way out
of test batches in the past- are these no longer allowed for sale?

That is pretty much what the post is stating. Those "test batches" are not authorized
by the company, so they should not be in the market.

The way I read it is that these items may have the logo, but were not manufactured
by LEGO- it would be nice to have some clarification on this point. I know red
test-moulds of parts are popular items to sell here.

Author:

randyf

Posted:

Jan 13, 2022 01:23

Subject:

Re: Transparent and Glow-in-Dark Minifigures

Viewed:

160 times

Topic:

In Administrative, Yo_Yo_Flamingo writes:

In Administrative, Admin_Russell writes:

This certainly is interesting, and there are definitely cases where these items
are frauds (such as the pictures show here, these items can be seen to not be
LEGO parts, clear as day).

I think the point is that the pictures shown here are *in fact* LEGO parts that
have been manufactured in a LEGO plant without the blessing of LEGO.

However, I think it we need to be careful before flagging every transparent minifigure
part under the sun- the catalog listing itself for minifigure torsos shows a
transparent torso

973 Torso Plain
Parts: Minifigure, Torso

. Transparent minifigures have made their way out
of test batches in the past- are these no longer allowed for sale?

That is pretty much what the post is stating. Those "test batches" are not authorized
by the company, so they should not be in the market.

Author:

Yo_Yo_Flamingo

Posted:

Jan 12, 2022 23:52

Subject:

Re: Transparent and Glow-in-Dark Minifigures

Viewed:

200 times

Topic:

In Administrative, Admin_Russell writes:

This certainly is interesting, and there are definitely cases where these items
are frauds (such as the pictures show here, these items can be seen to not be
LEGO parts, clear as day).

However, I think it we need to be careful before flagging every transparent minifigure
part under the sun- the catalog listing itself for minifigure torsos shows a
transparent torso

973 Torso Plain
Parts: Minifigure, Torso

. Transparent minifigures have made their way out
of test batches in the past- are these no longer allowed for sale?

Author:

CE_Tanja

Posted:

Jan 12, 2022 15:22

Subject:

Re: Studio to replace LDD Fan

Viewed:

69 times

Topic:

Hi Stellar,

Your feedback is highly appreciated! We did hear this in the dialogues and I
am going back to ensure that it has indeed been added to the FAQ section and/or
the tutorials

In Administrative, Stellar writes:

In Administrative, Tracyd writes:

In Administrative, CE_Tanja writes:

Tanja, if it helps, one of the most shocking changes to some users that they
told me is the color transition from White background from LDD to Black by default
in Stud.io but it can be changed in Stud.io to White, and it helped them feel
more confortable using it.

You can read the details on the LEGO Ambassador Network here:
https://lan.lego.com/news/overview/the-lego-group-will-focus-on-bricklink-studio-and-pull-back-support-for-lego%C2%AE-digital-designer-r301/

If you haven't already tried 3D building using Studio, do check it out!

Please tell me there will be a direct link to the Studio forum on the Studio
side so we dont't get flooded with Studio issues on this forum.

It is there and it already points to the correct forum: https://forum.bricklink.com/

Author:

CE_Tanja

Posted:

Jan 12, 2022 15:20

Subject:

Re: Studio to replace LDD Fan

Viewed:

56 times

Topic:

Hi Tracyd,

There is, all LDD Fan users are being guided to a Studio page with link to forum
as well as Q&A and video tutorials.

In Administrative, Tracyd writes:

In Administrative, CE_Tanja writes:

Dear all,

Today it is announced that LEGO® BrickLinkStudio will be replacing LEGO Digital
Designer as the LEGO Group’s official 3D building app.

We are of course very excited about this step but at the same time aware that
for some this may be a difficult transition.
Leading up to this announcement we have been in dialogue with current LDD and
Studio users in the community in an attempt to make the transition as smooth
as possible, hopefully that will be the case.

You can read the details on the LEGO Ambassador Network here:
https://lan.lego.com/news/overview/the-lego-group-will-focus-on-bricklink-studio-and-pull-back-support-for-lego%C2%AE-digital-designer-r301/

If you haven't already tried 3D building using Studio, do check it out!

Please tell me there will be a direct link to the Studio forum on the Studio
side so we dont't get flooded with Studio issues on this forum.

Author:

Stellar

Posted:

Jan 12, 2022 12:51

Subject:

Re: Studio to replace LDD Fan

Viewed:

64 times

Topic:

In Administrative, Tracyd writes:

In Administrative, CE_Tanja writes:

Please tell me there will be a direct link to the Studio forum on the Studio
side so we dont't get flooded with Studio issues on this forum.

It is there and it already points to the correct forum: https://forum.bricklink.com/

Author:

Tracyd

Posted:

Jan 12, 2022 12:28

Subject:

Re: Studio to replace LDD Fan

Viewed:

63 times

Topic:

In Administrative, CE_Tanja writes:

Please tell me there will be a direct link to the Studio forum on the Studio
side so we dont't get flooded with Studio issues on this forum.

Author:

CE_Tanja

Posted:

Jan 12, 2022 12:20

Subject:

Studio to replace LDD Fan

Viewed:

341 times

Topic:

Author:

randyf

Posted:

Jan 11, 2022 01:13

Subject:

Re: Transparent and Glow-in-Dark Minifigures

Viewed:

236 times

Topic:

In Administrative, ryanaitch writes:

In Administrative, Admin_Russell writes:

While I do love these figures, I understand why you need to match Lego's
position on this. But what will this mean for other non-production parts, or
vintage test bricks?

I would think that vintage test bricks would still be okay because those were
made for testing back in the day and not for profit. I think it is pretty obvious
that all of these modern parts are being made behind LEGOs back by some bad actors
with access to the means of manufacture for an under-the-table gain. Not cool.

Author:

rylie_aitch

Posted:

Jan 11, 2022 01:07

Subject:

Re: Transparent and Glow-in-Dark Minifigures

Viewed:

261 times

Topic:

In Administrative, Admin_Russell writes:

While I do love these figures, I understand why you need to match Lego's
position on this. But what will this mean for other non-production parts, or
vintage test bricks?

Author:

Admin_Russell

Posted:

Jan 10, 2022 23:20

Subject:

Transparent and Glow-in-Dark Minifigures

Viewed:

3164 times

Topic:

Author:

TBS

Posted:

Jan 8, 2022 10:39

Subject:

Re: EU distance selling - Online session

Viewed:

93 times

Topic:

Also they suggested using the Handling Fees feature in a shipping method to add
a % fee to the countries with greater VAT so the total is more correct with your
net costs.

That approach might work in some "free" or loose EU-Countries who spit on the
Bruxxeles madness.
I doubt that "members from X are charged xyz% on top of your order as handling
fees is "working". Having December 2018 here in mind. (look it up, if not sure
what that hint is about.)

Author:

Stellar

Posted:

Jan 8, 2022 10:13

Subject:

Re: EU distance selling - Online session

Viewed:

61 times

Topic:

In Administrative, Teup writes:

In Administrative, TBS writes:

In Administrative, CE_Tanja writes:

Dear all,

The webinar reg. EU Distance selling took place today. First of all thank you
to every one who participated and shared very valuable input, questions, etc.

Please find the link to the meeting recording here:
https://bricklink.s3.amazonaws.com/EU+Distance+selling-20220107.mp4

Have a great weekend!

The BrickLink Marketplace team

Hi Tanya and Team,

thank you. It was a most important meeting.
Please continue to adress such upcoming changes in future, and maybe even ahead
of its time.

So as a conclusion, it just confirmed my opinion of not joining the IOSS-Crew.
The fact that the VAT is calculated "Crude or incorrectly" was a big letdown
for me.
However i can understand you went for this route because the bricklink system
itself is unable to handle NET prices on such a level.
So if you could have added the countryspecific VAT-Rate on top of our Netprices,
it could have been handled, but i won´t let me deduct some 5% to 27% from my
German Total/Gross pricing, and that even on handling and shipping.
I am sorry. Thanks, but no thanks.

Which leaves us in an even tighter spot.
Dear buyer from the European Union reading this.
Don´t hesitate on getting your parts needed, there is just a narrow timeframe.

Some time in spring to summer i (we as other sellers) might not be allowed to
deliver your items within the European Union anymore then, because the threshold
is reached.
That means for you, further orders are only possible from January 2023 then,
or as a registered business with an confirmed VAT-ID (B2B-Sale).

Sorry for this, but my friends from the EU - if you need something, Hurry up.
For all other buyers - Exports outside the EU are not affected by this, and maybe
the only business left alongside domestic sales after spring/summer.

Have a nice weekend
Tom

Hi Tom, while I agree with you the implementation is fundamentally incorrect
(violates price discrimination law plus is annoying for bookkeeping), to take
a pragmatic angle: Is it really that big a problem that it is worth giving up
a portion of your sales?

As for the price discrimination part, I don't expect we can get into trouble
as individual sellers since we don't have an option to change it. And in
case you happen to be a seller who calculates the cost of good sold based on
the turnover: You could always take the inc.VAT price of the annual sales, deduct
VAT as if they were all German customers, and from that hypothetic 'ex.VAT'
amount calculate cost of goods sold.

And if it's because you apply margin VAT, contact the helpdesk: They're
still figuring this out and maybe they can help you.

The call gave me confidence that the reason Bricklink is not improving this is
completely because of the limited resources, and that Bricklink understands full
well that this is is a poor patch that needs to be revised eventually. So there's
no real reason to stop selling out of protest, either.

Also they suggested using the Handling Fees feature in a shipping method to add
a % fee to the countries with greater VAT so the total is more correct with your
net costs.

As Teup said, BL knows its not the best way but its what they could do with the
current site. They are working in a refactoring that would have this kind of
issue in mind to better accommodate the needs of sellers and regulations.

Author:

TBS

Posted:

Jan 8, 2022 10:12

Subject:

Re: EU distance selling - Online session

Viewed:

45 times

Topic:

Hi Tom, while I agree with you the implementation is fundamentally incorrect
(violates price discrimination law plus is annoying for bookkeeping), to take
a pragmatic angle:

Hi, just replied above your post, some bits of reply in there.
Fine you agree on the implementation side of things.

Is it really that big a problem that it is worth giving up
a portion of your sales?

Yes and no. The price for opening the pandora´s box is to much for me.
I refuse their buerocratic BS.
1st. I would have to redo all invoices and tax reports once i crossed that threshold.
2nd. All that is only starting from that point on, meaning i must start making
new forms for my invoices for 29 countries as bricklink invoices are "not legal"
i.e. meeting the requirements of the german tax authorities.
3rd. I am not sure if an excess turnover above that threshold is worth all the
hassle.
A company who has some 100K´s or a million turnover within the EU can easily
do this, but if i may reach say a 15K or 20K a year or similar, i wonder if that
little profit from the extra 5K on top is enough to adress all the extra paperwork
and cost you are charged for than.
4th. The whole regulation is clearly made to slowly drive smaller shops out of
business because they want to giant ones to take over. Plus the EU Buerocrats
can never have enough money (and stupid ideas) anyway.

As for the price discrimination part, I don't expect we can get into trouble
as individual sellers since we don't have an option to change it. And in
case you happen to be a seller who calculates the cost of good sold based on
the turnover: You could always take the inc.VAT price of the annual sales, deduct
VAT as if they were all German customers, and from that hypothetic 'ex.VAT'
amount calculate cost of goods sold.

That´s right. It wouldn´t be a problem to give away 27% on some sales,
but you have to put up all new invoices for that. (Since the BL ones don´t count
in Germany)
If that works legally in your Country you can save a lot of paperwork.

And if it's because you apply margin VAT, contact the helpdesk: They're
still figuring this out and maybe they can help you.

Can´t apply that, because of already registered VAT Member.
You have to register for Margin-Rule when founding your Company and then say
, you will never sell anything than USED items anyway from start.
As i know you can´t switch between those once your Company is running.

The call gave me confidence that the reason Bricklink is not improving this is
completely because of the limited resources, and that Bricklink understands full
well that this is is a poor patch that needs to be revised eventually.

Agree on this, they (try to) do so something to handle this on a worldwide scale,
which
is honourable and to be thanked for.

So there's no real reason to stop selling out of protest, either.

Depends on your business type or scale - see answer point 3rd.

Author:

Teup

Posted:

Jan 8, 2022 09:52

Subject:

Re: EU distance selling - Online session

Viewed:

58 times

Topic:

In Administrative, TBS writes:

Is this because when one reaches the 10K (?) treshold, one is regarded a 'business'
with different tax regulations?

Not really, becasue you are a business to begin with.
Thing here is: If your company gone over the 10K treshold on sales from EU to
EU,
you are obliged to register for OSS and redo all your invoices and tax-reports,
because you must pay the specific country VAT-Rate then to that specific country.

As far as i know, that OSS-System is doing this combined, so you don´t have to
register and file your reports anymore and payments in each 1 of 29 EU States
yourself like before.
But you have to redo it anyway. And then are obliged for it the next years.

Germany has more strict rules maybe? I read in a Dutch explanation that you need
to apply the local VAT rate from the first invoice in which you exceed 10K for
that fiscal year. So nothing needs to be revised.

Author:

SylvainLS

Posted:

Jan 8, 2022 09:47

Subject:

Re: EU distance selling - Online session

Viewed:

46 times

Topic:

In Administrative, StarBrick writes:

[…]
Is this because when one reaches the 10K (?) treshold, one is regarded a 'business'
with different tax regulations?
If so: split you shop into multiple sales-depending-sizes: 1 for 9K, another
for the next 9K etc. This will bypass the treshold I guess?

Would you suggest I tell the revenue service: “I don’t owe income tax: my imaginary
twin brother and I are sharing my salary and this way each of us is below the
threshold,” and to invent as many imaginary siblings as I need? Because that’s
how I understand your suggestion here

Author:

TBS

Posted:

Jan 8, 2022 09:44

Subject:

Re: EU distance selling - Online session

Viewed:

55 times

Topic:

Is this because when one reaches the 10K (?) treshold, one is regarded a 'business'
with different tax regulations?

If so: split you shop into multiple sales-depending-sizes: 1 for 9K, another
for the next 9K etc. This will bypass the treshold I guess?

Sorry, useless, because it´s the WHOLE EU to EU turnover of your company regardless
of branch or "daughter company".
If you establish several (say 10) separate PLC´s (don´t have the international
name for it, i mean businesses owned by many shares, not a single individual.)
which are selling as 10 different companies on the plattform it might work, but
that´s useless advice because founding that companies is costing way much more
capital than what you could earn from that 10K.

If you are allowed to sell as private individual (Hobby seller) in your country,
you are not subject to that Distance selling rules, because you might have much
less than these 10K of sales allowed as private anyway. Otherwise they might
force you into becoming a company because to high turnover. In Germany there
are harsh rules for that, but please check that for your homeland yourself -
can be very different there.

Author:

Teup

Posted:

Jan 8, 2022 09:43

Subject:

Re: EU distance selling - Online session

Viewed:

57 times

Topic:

In Administrative, TBS writes:

In Administrative, CE_Tanja writes:

The BrickLink Marketplace team

Hi Tanya and Team,

thank you. It was a most important meeting.
Please continue to adress such upcoming changes in future, and maybe even ahead
of its time.

Author:

CE_Tanja

Posted:

Jan 8, 2022 09:37

Subject:

Re: EU distance selling - Online session

Viewed:

67 times

Topic:

Thank you Teup!

Based on the response to the meeting we will definitely have more of these sessions
going forward.

In Administrative, Teup writes:

Thank you for yesterday! I really appreciate this initiative. Nice to see transparency
and honesty and feel like our input is taken seriously. Will definitely attend
again if there will be more sessions in the future!

In Administrative, CE_Tanja writes:

Dear all,

The webinar reg. EU Distance selling took place today. First of all thank you
to every one who participated and shared very valuable input, questions, etc.

As promised below is a link to the recording of the meeting, what you are not
able to see in the recording are all the comments and questions, and there were
a lot! we will be taking some time to group the input and the questions and share
our responses to these with all of you.

Please find the link to the meeting recording here:
https://bricklink.s3.amazonaws.com/EU+Distance+selling-20220107.mp4

Have a great weekend!

In Administrative, CE_Tanja writes:

Dear BrickLink member,

We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST

During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.

In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.

There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.

Kind regards,

The BrickLink Marketplace team

Author:

StarBrick

Posted:

Jan 8, 2022 09:13

Subject:

Re: EU distance selling - Online session

Viewed:

66 times

Topic:

In Administrative, TBS writes:

Dear buyer from the European Union reading this.
Don´t hesitate on getting your parts needed, there is just a narrow timeframe.

Some time in spring to summer i (we as other sellers) might not be allowed to
deliver your items within the European Union anymore then, because the threshold
is reached.
That means for you, further orders are only possible from January 2023 then,
or as a registered business with an confirmed VAT-ID (B2B-Sale).

Sorry for this, but my friends from the EU - if you need something, Hurry up.
For all other buyers - Exports outside the EU are not affected by this, and maybe
the only business left alongside domestic sales after spring/summer.

Is this because when one reaches the 10K (?) treshold, one is regarded a 'business'
with different tax regulations?
If so: split you shop into multiple sales-depending-sizes: 1 for 9K, another
for the next 9K etc. This will bypass the treshold I guess?

Author:

TBS

Posted:

Jan 8, 2022 08:21

Subject:

Re: EU distance selling - Online session

Viewed:

62 times

Topic:

In Administrative, CE_Tanja writes:

The BrickLink Marketplace team

Hi Tanya and Team,

thank you. It was a most important meeting.
Please continue to adress such upcoming changes in future, and maybe even ahead
of its time.

Author:

Teup

Posted:

Jan 8, 2022 05:57

Subject:

Re: EU distance selling - Online session

Viewed:

64 times

Topic:

In Administrative, CE_Tanja writes:

Author:

CE_Tanja

Posted:

Jan 7, 2022 22:02

Subject:

Re: EU distance selling - Online session

Viewed:

186 times

Topic:

Author:

CE_Tanja

Posted:

Jan 6, 2022 13:49

Subject:

Re: EU distance selling - Online session

Viewed:

76 times

Topic:

Everyone that signed up should have an invitation now, if you have not received
it please let me know. Also feel free to check that the link is working ahead
of time.

In Administrative, CE_Tanja writes:

Author:

CE_Tanja

Posted:

Jan 6, 2022 13:45

Subject:

Re: EU distance selling - Online session

Viewed:

54 times

Topic:

Yes, and I am sorry that the conclusions made at the time were not communicated.

As things are, we are looking in to the needs and requirements in order to properly
assess and prioritize. We will keep you updated as we move along.

In Administrative, watch505 writes:

Tanya,

Thank you for your reply. I think the concern is the community was told this
issue was decided at a meeting and now it appears that bricklink is starting
over on a decision that was already made over a year ago:

Author: Admin_Russell
Posted: Jan 22, 2021 15:59
Subject: Re: US State sales tax - additional states

In Administrative, Admin_Russell writes:
Yes. We have determined this is a definite need for our customer base and we
are moving forward with it. The first step is to meet with our third-party service
who calculates the tax for us. Then we will need to set up a method of receiving
and retaining the exemption documents.

Author:

watch505

Posted:

Jan 6, 2022 09:49

Subject:

Re: EU distance selling - Online session

Viewed:

57 times

Topic:

Author:

CE_Tanja

Posted:

Jan 5, 2022 16:54

Subject:

Re: EU distance selling - Online session

Viewed:

85 times

Topic:

Dear all,

We are receiving a lot of sign ups for the meeting which is great! We are able
to have 1000 people in the session instead of the expected 350 so don't hesitate
to sign up if you haven't already done so.

We will be sharing a link with you no later than tomorrow 10am PST, should you
have signed up and not received a link by then, please let me know and I will
make sure to add you.

In Administrative, CE_Tanja writes:

Author:

CE_Tanja

Posted:

Jan 5, 2022 15:35

Subject:

Re: EU distance selling - Online session

Viewed:

83 times

Topic:

Hi Andrew,

That is an option, for now we are planning a focus group meeting this month on
the Tax exemption topic with a smaller select group of sellers, in this meeting
we will ensure that we (including our Tax team) understand the need in details.
After this, we will involve the sellers to get a better understanding of the
number of sellers this would benefit by explaining exactly what is required in
order to be tax exempt.

The reason for going about it this way is to ensure that if and when we decide
to implement this, we are able to proper prioritize this with other features
based on the impact of the sellers in general.

More info on this to follow.

In Administrative, watch505 writes:

Tanya,

Will there be a future session regarding business to business sales and tax exemption
in the USA?

Kind Regards,

Andrew

Author:

CE_Tanja

Posted:

Jan 5, 2022 15:31

Subject:

Re: EU distance selling - Online session

Viewed:

75 times

Topic:

Dear Dreambuilder71,

Thank you for your kind words, I am afraid this has no impact n the shipping
cost.

In Administrative, dreambuilder71 writes:

Hi Tanja and congrats on your almost first year at BrickLink. 🤗
Will this talk help us ship overseas at a cheaper price?
From Canada to, let's say England (UK), a small package of figs at only 400
grams cost $60! And a small set at 700 grams is $80! That's with tracking
if the buyer uses PayPal!
So I've had to stop shipping overseas cause of high shipping prices no one
will pay! 😥
Best regards,
James

In Administrative, CE_Tanja writes:

Author:

yorbrick

Posted:

Jan 5, 2022 10:21

Subject:

Re: EU distance selling - Online session

Viewed:

79 times

Topic:

From Canada to, let's say England (UK), a small package of figs at only 400
grams cost $60!

Neither Canada nor the UK are in the EU, so I doubt that will come up in a session
about EU distance selling.

The original thread, and all the comments and concerns are here:

https://www.bricklink.com/message.asp?ID=1315372

The EU distance selling feature tool was introduced as ... "We have released
our Distance Selling feature for sellers who plan to or have reached the EUR
annual 10 000 distance sale of goods threshold." If you (and me) are not in that
group, I doubt the session is for you (and me).

Author:

watch505

Posted:

Jan 5, 2022 09:54

Subject:

Re: EU distance selling - Online session

Viewed:

76 times

Topic:

Tanya,

Will there be a future session regarding business to business sales and tax exemption
in the USA?

Kind Regards,

Andrew

Author:

dreambuilder71

Posted:

Jan 5, 2022 07:34

Subject:

Re: EU distance selling - Online session

Viewed:

79 times

Topic:

Author:

CE_Tanja

Posted:

Jan 4, 2022 22:06

Subject:

Re: EU distance selling - Online session

Viewed:

88 times

Topic:

That is great to hear! Thank you.

In Administrative, Stellar writes:

Thanks for taking this approach, I will be there

In Administrative, CE_Tanja writes:

For easier conversion to EU sellers, that is Friday at 18:00 to 19:00 CET
time.

During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.

In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.

There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.

Kind regards,

The BrickLink Marketplace team

Author:

CE_Tanja

Posted:

Jan 4, 2022 22:05

Subject:

Re: EU distance selling - Online session

Viewed:

102 times

Topic:

Hi Paul,
Yes, we will share a link as soon as we can after the meeting

to be on the
safe side, please share your email with me, that way you will have access to
the recording in the meeting chat as soon as it is done.

In Administrative, patpendlego writes:

In Administrative, CE_Tanja writes:

Great! I would like to see the recorded session. Will it be available shortly
after the life session?

Thank you,
Paul

Author:

Stellar

Posted:

Jan 4, 2022 19:50

Subject:

Re: EU distance selling - Online session

Viewed:

72 times

Topic:

Thanks for taking this approach, I will be there

In Administrative, CE_Tanja writes:

For easier conversion to EU sellers, that is Friday at 18:00 to 19:00 CET
time.

Author:

leggodtshop

Posted:

Jan 4, 2022 17:39

Subject:

Re: EU distance selling - Online session

Viewed:

95 times

Topic:

In Administrative, CE_Tanja writes:

Great! I would like to see the recorded session. Will it be available shortly
after the life session?

Thank you,
Paul

Author:

CE_Tanja

Posted:

Jan 4, 2022 17:25

Subject:

EU distance selling - Online session

Viewed:

512 times

Topic:

Author:

Fatymelita

Posted:

Jan 4, 2022 04:24

Subject:

Re: New BrickLink Community Experts Page

Viewed:

42 times

Topic:

Dear administrator, I ask for your help.

I want to add a payment method "Payment on delivery" when the buyer arrives at
the specified address for the goods. In this case, I want to know 2 points:

1. How can I pay BrickLink's commission for a product sold?
2. In which store settings can I specify the "Cash on delivery" payment method?
I did not find this method in the settings of the payment / sending method.

Thank you and wish you all the best.

Author:

KoUraky

Posted:

Jan 2, 2022 02:48

Subject:

Re: Issues with placing orders

Viewed:

35 times

Topic:

In Administrative, CE_Tanja writes:

Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.

We apologize for the inconvenience.

We will keep you updated.

I solved it by inserting instant invoice, but I do not know the ideal
solution because I cannot automatically insert the fixed costs of paypay, which,
the latter, should be solved.
However, when will the problem that still arises be solved?
Thank you.
Gianni.

Author:

peregrinator

Posted:

Dec 21, 2021 14:09

Subject:

Re: Issues with placing orders

Viewed:

71 times

Topic:

In Administrative, CE_Tanja writes:

Completely agree, we will make sure that this can be enabled in the future.

I know a bit about email so I would just advise caution in this area - the more
emails of this sort you send, the greater the likelihood of their getting flagged
as spam, and the greater the chance that you could become blacklisted (which
you definitely do not want, getting removed from a blacklist can be difficult).
You may want to look into the possibility of sending emails like this through
a third-party service specializing in mass emails/subscriptions.

Author:

CE_Tanja

Posted:

Dec 21, 2021 13:27

Subject:

Re: Issues with placing orders

Viewed:

98 times

Topic:

Completely agree, we will make sure that this can be enabled in the future.

In Administrative, Poncke writes:

In Administrative, CE_Tanja writes:

Can you next time please communicate this directly via email to your members?
Posting only on a forum is not good enough. Thanks.

Author:

CE_Tanja

Posted:

Dec 21, 2021 13:22

Subject:

Re: Issues with placing orders

Viewed:

89 times

Topic:

Thank you pineBRICKS, we appreciate the acknowledgement!

In Administrative, pineBRICKS writes:

Thanks Tanja and all others for getting this fixed quick!

I have no doubt the BL admins work really hard and with dedication. However it
seems they have way too much work on their hands. I just hope TLG understands
the importance of BL and gives you the (financial) recourses you need.

Author:

CE_Tanja

Posted:

Dec 21, 2021 13:21

Subject:

Re: EU Distance selling feature is now live!

Viewed:

83 times

Topic:

You are welcome Sylvain

In Administrative, 1001bricks writes:

In Administrative, CE_Tanja writes:

We have enabled this for EU-EU transactions only at this point. We’re still working
on the feature to allow Non EU-EU transactions, this should be ready in the beginning
if January.

That's very fine for me, thank you!
And thanks for your support - and in particular - this weekend.

Sylvain

Author:

Poncke

Posted:

Dec 19, 2021 18:26

Subject:

Re: Issues with placing orders

Viewed:

56 times

Topic:

In Administrative, Llewyn writes:

In Administrative, Poncke writes:

In Administrative, Llewyn writes:

In Administrative, Poncke writes:

No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.

It's still the same principle. The point you're repeatedly missing is
that an SLA makes no difference to whether a technical solution is available
at the point of its expiry. They don't magically fix your problems, people
still need to be able to find a solution within that timeframe. Sometimes that
is simply not possible.

Yes I very well understand that but you are now arguing completely out of context
from my original post

Author:

Llewyn

Posted:

Dec 19, 2021 17:04

Subject:

Re: Issues with placing orders

Viewed:

48 times

Topic:

In Administrative, Poncke writes:

In Administrative, Llewyn writes:

In Administrative, Poncke writes:

No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.

Author:

Poncke

Posted:

Dec 19, 2021 14:08

Subject:

Re: Issues with placing orders

Viewed:

65 times

Topic:

In Administrative, Llewyn writes:

In Administrative, Poncke writes:
From this case it seems though that the workaround doesn't

work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.

No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.

Author:

Llewyn

Posted:

Dec 19, 2021 12:19

Subject:

Re: Issues with placing orders

Viewed:

51 times

Topic:

In Administrative, peregrinator writes:

In Administrative, Llewyn writes:

SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.

I do
think that criticisms around how this happened at this particular time are valid
though.

Agreed on both points.

Admittedly the second point does seem to make the worst haiku attempt ever

Author:

peregrinator

Posted:

Dec 19, 2021 12:15

Subject:

Re: Issues with placing orders

Viewed:

35 times

Topic:

In Administrative, Llewyn writes:

Agreed on both points.

Author:

Llewyn

Posted:

Dec 19, 2021 12:01

Subject:

Re: Issues with placing orders

Viewed:

51 times

Topic:

In Administrative, Poncke writes:
From this case it seems though that the workaround doesn't

work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.

But if we are talking 3 days or more to maybe have a fix, people have the right
to complain. A core functionality impacting sales is broken.

I didn't at any point say anyone had no right to complain. I said that the
opinions of people who have no first-hand knowledge (ie you, me and every other
regular user) on how something should be fixed are completely worthless. I do
think that criticisms around how this happened at this particular time are valid
though.

All hands on deck around the clock until it is fixed.

Until your technical team are sufficiently tired that they're making things
worse. If you're running projects with that level of criticality you have
to budget for rotation of teams in emergencies, and have good (ie tested) emergency
handover protocols.

Author:

Poncke

Posted:

Dec 19, 2021 09:47

Subject:

Re: Issues with placing orders

Viewed:

58 times

Topic:

In Administrative, CE_Tanja writes:

Can you next time please communicate this directly via email to your members?
Posting only on a forum is not good enough. Thanks.

Author:

Poncke

Posted:

Dec 19, 2021 09:42

Subject:

Re: Issues with placing orders

Viewed:

49 times

Topic:

In Administrative, Brick_Qc writes:

In Administrative, CE_Tanja writes:

And what about the thousands of sellers that don't read the forum ? Wouldn't
it be a good idea to contact them with a simple email, to let them know what's
happening ?

This, you cannot rely on communication on a forum only. I was not aware of this
issue until I came here. Totally unacceptable to not communicate to all stores
that a core functionality impacting sales has degraded.

Author:

Poncke

Posted:

Dec 19, 2021 09:40

Subject:

Re: Issues with placing orders

Viewed:

53 times

Topic:

In Administrative, Llewyn writes:

In Administrative, Brick_Qc writes:

My brother-in-law is a high level IT guy for a major bank, millions of members.
He is WELL paid for his job.

Last week, they discovered a potential flaw in a software that could had been
exploited by hackers. They woke him up at midnight, he and his team worked non
stop for 14 hours until they were satisfied the problem was resolved.

That's how it done...

Bricklink is not a major bank.

I'm also a "high level IT guy" - infrastructure architecture consultant in
my case, with banks, government agencies, NHS trusts, TV stations etc among my
client base. If there's one thing my 25 years in the industry have taught
me - well, one I learned well in the first 25 months to be honest - it's
that if you have no first-hand knowledge of a problem then all your opinions
on how, and how quickly, something should be implemented are utterly worthless.

I also work in IT and I can tell you that if an error creeps into a production
environment, you roll back to the previous working situation. That is part of
basic change management. However, if you cannot roll back, then you have to find
a workaround, and often if a workaround is found, severity will be drowngraded
from P1 to P2. From this case it seems though that the workaround doesn't
work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.
But if we are talking 3 days or more to maybe have a fix, people have the right
to complain. A core functionality impacting sales is broken. All hands on deck
around the clock until it is fixed.

Author:

cosmicray

Posted:

Dec 19, 2021 09:27

Subject:

Re: Issues with placing orders

Viewed:

59 times

Topic:

In Administrative, Stellar writes:

In Administrative, CE_Tanja writes:

Dear all,

The issue has been fixed.

Thanks for the acknowledgement and updates about the issue, really appreciated,
and for the quick fix too!

PD: Breaking things on Friday happened a few times in the lasts years, study
moving the implementation of things to a less busy day as it affects weekends
too.

Also study not changing things during the last six weeks before Christmas. This
is the time when most sellers make their good turnover. A system problem like
this hurts many times over during the holiday selling period.

Nita Rae

Author:

Stellar

Posted:

Dec 19, 2021 06:11

Subject:

Re: EU Distance selling feature is now live!

Viewed:

71 times

Topic:

Good!

I activated it again, but price discrimination between EU states with VAT % is
still a big legal problem.

Thanks for working on the issue.

Sergio

In Administrative, CE_Tanja writes:

We have enabled this for EU-EU transactions only at this point. We’re still working
on the feature to allow Non EU-EU transactions, this should be ready in the beginning
if January.

In Administrative, 1001bricks writes:

In Administrative, kaat writes:

Thanks for the update! Good to hear its being worked on

Update from my side on "EU Distance selling feature":
it seems the issue where you could not disable the VAT checkbox, when an order
came in via the distance selling feature, is fixed. I can now disable/enable
the check boxes on all orders. This means B2B transactions work again

So
more great news, yippie! Thanks!!

Wow! That must be Christmas!?

Other ones confirm?

Author:

Stellar

Posted:

Dec 19, 2021 05:46

Subject:

Re: Issues with placing orders

Viewed:

57 times

Topic:

In Administrative, CE_Tanja writes:

Dear all,

The issue has been fixed.

Author:

pineBRICKS

Posted:

Dec 19, 2021 03:46

Subject:

Re: Issues with placing orders

Viewed:

61 times

Topic:

Author:

StarBrick

Posted:

Dec 19, 2021 03:23

Subject:

Re: Issues with placing orders

Viewed:

42 times

Topic:

In Administrative, CE_Tanja writes:

Dear all,

The issue has been fixed.

Thanks for that, blood pressure normal again.....

Author:

popsicle

Posted:

Dec 19, 2021 01:38

Subject:

Re: Issues with placing orders

Viewed:

68 times

Topic:

In Administrative, zorbanj writes:

Rainy days and Mondays always get me down.

Always liked the Carpenters sound, especially Karen's voice.

It's just another manic Monday
I wish it was Sunday
'Cause that's my fun day

Had to look this one up. An eighties song? It's no wonder I didn't recognize
it, the eighties are kind of a cultural blackhole for me. I was overseas most
of 79-91 and not exposed to much music at all, not American or Pop anyway

In Administrative, popsicle writes:

Monday, Monday
So good to me
Monday mornin', it was all I hoped it would be
Oh Monday mornin', Monday mornin' couldn't guarantee
That Monday evenin' BL would still be here with me

Monday, Monday, can't trust that day
Monday, Monday, sometimes it just turns out that way
Oh Monday mornin' you gave me no warnin' of what was to be

... and you know the rest

Author:

1001bricks

Posted:

Dec 18, 2021 22:35

Subject:

Re: EU Distance selling feature is now live!

Viewed:

73 times

Topic:

In Administrative, CE_Tanja writes:

We have enabled this for EU-EU transactions only at this point. We’re still working
on the feature to allow Non EU-EU transactions, this should be ready in the beginning
if January.

That's very fine for me, thank you!
And thanks for your support - and in particular - this weekend.

Sylvain

Author:

CE_Tanja

Posted:

Dec 18, 2021 19:29

Subject:

Re: EU Distance selling feature is now live!

Viewed:

82 times

Topic:

In Administrative, kaat writes:

Thanks for the update! Good to hear its being worked on

So
more great news, yippie! Thanks!!

Wow! That must be Christmas!?

Other ones confirm?

Author:

CE_Tanja

Posted:

Dec 18, 2021 19:10

Subject:

Re: Issues with placing orders

Viewed:

93 times

Topic:

I am happy to hear that, thank you for letting us know

In Administrative, Teup writes:

Thank you Tanja! Very pleased with the communication and quick solution after
the initial silence. My buyer's order just came in successfully

In Administrative, CE_Tanja writes:

Dear all,

The issue has been fixed.

In Administrative, CE_Tanja writes:

Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!

In Administrative, CE_Tanja writes:

Author:

Teup

Posted:

Dec 18, 2021 18:09

Subject:

Re: Issues with placing orders

Viewed:

60 times

Topic:

Thank you Tanja! Very pleased with the communication and quick solution after
the initial silence. My buyer's order just came in successfully

In Administrative, CE_Tanja writes:

Dear all,

The issue has been fixed.

In Administrative, CE_Tanja writes:

Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!

In Administrative, CE_Tanja writes:

Author:

jbricks

Posted:

Dec 18, 2021 15:34

Subject:

Re: Issues with placing orders

Viewed:

56 times

Topic:

Thank you, Tanja,

Not just for it being fixed, but especially for communicating about this issue.

It is much apreciated.

In Administrative, CE_Tanja writes:

Dear all,

The issue has been fixed.

In Administrative, CE_Tanja writes:

Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!

In Administrative, CE_Tanja writes:

Author:

1001bricks

Posted:

Dec 18, 2021 15:27

Subject:

Re: Issues with placing orders

Viewed:

62 times

Topic:

In Administrative, CE_Tanja writes:

Thank you for letting ud know that things are working!

We've in France invented a portmanteau word that could... sometimes qualify
BrickLink!

It's "attachiant".
It's built on "attached" (as we really are) and "chiant" (tiresome).
And "attachiant" sounds almost like "attachant" (endearing).

In short, love and hate in the same word - but always appealing

Thanks for fixing those bugs.
Bugs which didn't exist a few days ago
Of course, hence the above word.

Season's Greetings.

Sylvain

Author:

SylvainLS

Posted:

Dec 18, 2021 15:22

Subject:

Re: EU Distance selling feature is now live!

Viewed:

58 times

Topic:

In Administrative, 1001bricks writes:

In Administrative, kaat writes:

Thanks for the update! Good to hear its being worked on

So
more great news, yippie! Thanks!!

Wow! That must be Christmas!?

Without an annunciation?

Maybe a side effect of the bug or of its correction. Let’s hope it holds.

Other ones confirm?

Author:

1001bricks

Posted:

Dec 18, 2021 15:11

Subject:

Re: EU Distance selling feature is now live!

Viewed:

60 times

Topic:

In Administrative, kaat writes:

Thanks for the update! Good to hear its being worked on

So
more great news, yippie! Thanks!!

Wow! That must be Christmas!?

Other ones confirm?

Author:

kaat

Posted:

Dec 18, 2021 14:47

Subject:

Re: EU Distance selling feature is now live!

Viewed:

55 times

Topic:

In Administrative, kaat writes:

Thanks for the update! Good to hear its being worked on

So
more great news, yippie! Thanks!!

Author:

zorbanj

Posted:

Dec 18, 2021 14:41

Subject:

Re: Issues with placing orders

Viewed:

40 times

Topic:

Brace yourself:

[REMINDER] The site will be down during the monthly maintenance scheduled at
12/22 from 01:00 AM to 02:00 AM EST.

In Administrative, Brick_Qc writes:

Who had the great idea to update the website without proper testing at this time
of year ?

Author:

CE_Tanja

Posted:

Dec 18, 2021 14:39

Subject:

Re: Issues with placing orders

Viewed:

90 times

Topic:

Thank you for letting ud know that things are working!

In Administrative, CE_Tanja writes:

Dear all,

The issue has been fixed.

In Administrative, CE_Tanja writes:

Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!

In Administrative, CE_Tanja writes:

Author:

kaat

Posted:

Dec 18, 2021 14:22

Subject:

Re: Issues with placing orders

Viewed:

55 times

Topic:

In Administrative, CE_Tanja writes:

Dear all,

The issue has been fixed.

Thank you all for going the extra mile! Works great again

Author:

popsicle

Posted:

Dec 18, 2021 14:13

Subject:

Re: Issues with placing orders

Viewed:

84 times

Topic:

In Administrative, CE_Tanja writes:

Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!

Well done… in both preserving what is arguably your vendors' most valuable
selling hours/days of the year, and reinforcing the idea that our community’s
voice is indeed heard. The latter being far more consequential, imho:
https://www.bricklink.com/message.asp?ID=1317361

In Administrative, CE_Tanja writes:

Author:

1001bricks

Posted:

Dec 18, 2021 14:12

Subject:

Re: Issues with placing orders

Viewed:

59 times

Topic:

In Administrative, CE_Tanja writes:

Dear all,

The issue has been fixed.

After a quick test, it seems to work again.

Nice move, thank you Tanja!

Sylvain

Author:

Brick_Qc

Posted:

Dec 18, 2021 13:22

Subject:

Re: Issues with placing orders

Viewed:

63 times

Topic:

In Administrative, CE_Tanja writes:

Dear all,

The issue has been fixed.

In Administrative, CE_Tanja writes:

Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!

In Administrative, CE_Tanja writes:

Works

I got my first IC order in two days.

Thanks...

Author:

CE_Tanja

Posted:

Dec 18, 2021 13:02

Subject:

Re: Issues with placing orders

Viewed:

147 times

Topic:

Dear all,

The issue has been fixed.

In Administrative, CE_Tanja writes:

Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!

In Administrative, CE_Tanja writes:

Author:

Llewyn

Posted:

Dec 18, 2021 12:26

Subject:

Re: Issues with placing orders

Viewed:

44 times

Topic:

In Administrative, SylvainLS writes:

Oops, I think I answered that above.

Well, it isn't necessarily a guaranteed way to screw things up beyond all
recognition. It usually requires a lot of very expensive SAP consultancy to do
that properly. I sometimes feel like I fell into the wrong areas in IT; my customers
generally expect my projects to work.

Author:

SylvainLS

Posted:

Dec 18, 2021 12:05

Subject:

Re: Issues with placing orders

Viewed:

43 times

Topic:

In Administrative, Llewyn writes:

In Administrative, yorbrick writes:

I don't think that is true, but not in a good way. LEGO's website frequently
fails when new sets are released or VIP promos go live. They sell stock they
cannot fulfill, suggesting a time delay between actual and website inventory.

Nah, you’re surely mistaken: it can’t happen because TLG is using SAP.

Yes, Lego's customer facing IT is a whole heap of interesting. I wouldn't
like to speculate on what's going wrong though,

Oops, I think I answered that above.

not least because they ain't paying me

We’re paying them

Author:

Llewyn

Posted:

Dec 18, 2021 11:49

Subject:

Re: Issues with placing orders

Viewed:

41 times

Topic:

In Administrative, yorbrick writes:

Yes, Lego's customer facing IT is a whole heap of interesting. I wouldn't
like to speculate on what's going wrong though, not least because they ain't
paying me

Author:

yorbrick

Posted:

Dec 18, 2021 11:43

Subject:

Re: Issues with placing orders

Viewed:

46 times

Topic:

In Administrative, Brick_Qc writes:

Bricklink is not a major bank.

You're right...it's worse, it's LEGO !

Not sure this would happen on Lego.com

Author:

Amazingly

Posted:

Dec 18, 2021 11:38

Subject:

Re: Issues with placing orders

Viewed:

40 times

Topic:

In Administrative, yorbrick writes:

In Administrative, Amazingly writes:

So we need to make a manual way to checkout and it will work for now?

It is the new un-instant non-checkout feature.

HAHAHAHA right, I don't know what it is because I asked yesterday and a couple
people placed orders but I still have people who can't order. Its like flipping
a coin

Author:

TheBrickGuys

Posted:

Dec 18, 2021 11:36

Subject:

Re: Issues with placing orders

Viewed:

43 times

Topic:

In Administrative, Llewyn writes:

In Administrative, Brick_Qc writes:

+1

To often we are quick to judge others without knowing the facts.

Author:

Brick_Qc

Posted:

Dec 18, 2021 11:26

Subject:

Re: Issues with placing orders

Viewed:

44 times

Topic:

Bricklink is not a major bank.

You're right...it's worse, it's LEGO !

Not sure this would happen on Lego.com

Feeling we're the poor poor child with very few resources here...

Author:

Llewyn

Posted:

Dec 18, 2021 11:08

Subject:

Re: Issues with placing orders

Viewed:

48 times

Topic:

In Administrative, Brick_Qc writes:

Author:

Adjour

Posted:

Dec 18, 2021 10:47

Subject:

Re: Issues with placing orders

Viewed:

44 times

Topic:

In Administrative, cosmicray writes:

In Administrative, Adjour writes:

In Administrative, peregrinator writes:

In Administrative, Brick_Qc writes:

Who had the great idea to update the website without proper testing at this time
of year ?

"Amateurish" comes to mind

I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.

not to pile on or beat a dead horse here, but my god. THIS THIS THIS.

Oh yes. I've been in the software industry (in a former life), I've seen
the damage, and I know what it's like to pull an all nighter to solve something
that had to be solved right now. I don't know what the back story
is with the BL development team, why problems are leaking into production, and
why they don't get resolved promptly. At the end of the day, it may cause
sellers to begin drifting to other platforms. Please don't take this as a
threat, because it's not. It's a statement of fact. Focus on stabilizing
the platform. New features can wait, broken software cannot.

Nita Rae

I'm typically amazingly patient with this sort of stuff. I'm sort of
an "it is what it is" sort of person and I'm not in charge here. Just the
timing of this is so mindblowingly....just...wow.

Author:

yorbrick

Posted:

Dec 18, 2021 10:46

Subject:

Re: Issues with placing orders

Viewed:

35 times

Topic:

In Administrative, Amazingly writes:

So we need to make a manual way to checkout and it will work for now?

It is the new un-instant non-checkout feature.

Author:

cosmicray

Posted:

Dec 18, 2021 10:38

Subject:

Re: Issues with placing orders

Viewed:

44 times

Topic:

In Administrative, Adjour writes:

In Administrative, peregrinator writes:

In Administrative, Brick_Qc writes:

Who had the great idea to update the website without proper testing at this time
of year ?

"Amateurish" comes to mind

I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.

not to pile on or beat a dead horse here, but my god. THIS THIS THIS.

Author:

Adjour

Posted:

Dec 18, 2021 10:31

Subject:

Re: Issues with placing orders

Viewed:

41 times

Topic:

In Administrative, peregrinator writes:

In Administrative, Brick_Qc writes:

Who had the great idea to update the website without proper testing at this time
of year ?

"Amateurish" comes to mind

I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.

not to pile on or beat a dead horse here, but my god. THIS THIS THIS.

Author:

CE_Tanja

Posted:

Dec 18, 2021 10:04

Subject:

Re: Issues with placing orders

Viewed:

117 times

Topic:

Dear all,

We hear you, we are working on the solution and we will let you know as soon
as the issue is fixed!

In Administrative, CE_Tanja writes:

Author:

Amazingly

Posted:

Dec 18, 2021 09:01

Subject:

Re: Issues with placing orders

Viewed:

58 times

Topic:

So we need to make a manual way to checkout and it will work for now? I think
I made that option but I have no way to look. It says I can't buy from myself.
I have had a couple of orders but also a couple of people who told me it will
not let them order. The one guy who can't buy is the one that is forced to
do the manual invoice so it seems like its backwards for me.

Author:

Amazingly

Posted:

Dec 18, 2021 08:46

Subject:

Re: Issues with placing orders

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49 times

Topic:

In Administrative, Brick_Qc writes:

In Administrative, CE_Tanja writes:

And what about the thousands of sellers that don't read the forum ? Wouldn't
it be a good idea to contact them with a simple email, to let them know what's
happening ?

Monday? So that means nothing is being done to fix it until Monday. The last
weekend before Christmas too

Author:

Brick_Qc

Posted:

Dec 18, 2021 08:33

Subject:

Re: Issues with placing orders

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54 times

Topic:

Author:

Brick_Qc

Posted:

Dec 18, 2021 08:26

Subject:

Re: Issues with placing orders

Viewed:

50 times

Topic:

In Administrative, CE_Tanja writes:

And what about the thousands of sellers that don't read the forum ? Wouldn't
it be a good idea to contact them with a simple email, to let them know what's
happening ?

Author:

pineBRICKS

Posted:

Dec 18, 2021 07:40

Subject:

Re: Issues with placing orders

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46 times

Topic:

I fully agree with kaat, store owners are losing orders.
More importantly (some) customers will lose their trust in BrickLink. I also
think as kaat mentions most customers will not even bother contacting if something
is broken, they will just buy their bricks some where else.

Changes in source should be done on for example on Wednesday early morning, with
a rollback plan at hand. Also better testing is needed, its not the first time
we have issues. Maybe inform us before hand before doing changes, some of us
might gladly help testing in production. Or even make part of the code open source
on GitHub or something.

Author:

peregrinator

Posted:

Dec 18, 2021 07:09

Subject:

Re: Issues with placing orders

Viewed:

54 times

Topic:

In Administrative, Brick_Qc writes:

Who had the great idea to update the website without proper testing at this time
of year ?

"Amateurish" comes to mind

I'll go further and say that, if this is the result of an update, it shouldn't
have been released at all this time of year.

Author:

kaat

Posted:

Dec 18, 2021 07:04

Subject:

Re: Issues with placing orders

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58 times

Topic:

In Administrative, CE_Tanja writes:

Hi Tanja,

As others have said, keeping such an impacting issue alive over one of the busiest
weekends of the year is.. well, frustrating and hard to understand. Especially
because it was reported on Friday well before the US working day started. Both
on the forum and in tickets to the helpdesk. Or should we report it in another
way?

We have several reports of customers that cannot checkout, and we can help them
doing it all manually (spending lots of extra time). And we will manage. But
we also know that, when 5 customers contact you, at least 20 others just walked
away. You can see it also in messages that others post. We have way less orders
that one would normally have. People cannot buy their Lego parts.

The workaround you proposed doesn't work for me. The weight band seems broken,
because it will always present the first weigh band, no matter what weight the
order is. Even with the handling fee removed. Then, still, customers get the
System Problem.

Also, I wonder how many IC enabled stores can work with just 2 shipping methods.
We cannot, especially not when weight band is not working.

On behalf of all impacted sellers, I ask you to step up the importance of this
issue. It should be P1.

Thank you.

Author:

tons_of_bricks

Posted:

Dec 18, 2021 06:42

Subject:

Re: Issues with placing orders

Viewed:

56 times

Topic:

In Administrative, Rob_and_Shelagh writes:

In Administrative, CE_Tanja writes:

Hi Tanja,

We had a customer report the issue to us too but we do not use the handling fee
setting at all in any of our shipping methods. We do have a manual invoice option,
we asked our customer to try checking out with this and the order processed without
issue. So it seems the issue is within the instant checkout procedure but not
limited to handling fee.

Hope this helps!
Robert

We have definitely seen a slowdown in orders, but have still had a few come in,
all with Instant checkout. We also have not had anyone complain to us about not
being able to checkout.

To everyone complaining, yes it's rough, but we can't see the whole problem
on our side. Everyday that this isn't getting fixed is causing bricklink
to lose who knows how much $$$ from fees. I'm sure they're just as eager
to fix this and if its going to take until monday, there must be a legitimate
reason.

Author:

zorbanj

Posted:

Dec 18, 2021 06:37

Subject:

Re: Issues with placing orders

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58 times

Topic:

Rainy days and Mondays always get me down.

It's just another manic Monday
I wish it was Sunday
'Cause that's my fun day

In Administrative, popsicle writes:

... and you know the rest

Author:

popsicle

Posted:

Dec 18, 2021 06:14

Subject:

Re: Issues with placing orders

Viewed:

72 times

Topic:

In Administrative, CE_Tanja writes:

Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

https://youtu.be/VsIjOKCxRSE?t=10

Monday, Monday
So good to me
Monday mornin', it was all I hoped it would be
Oh Monday mornin', Monday mornin' couldn't guarantee
That Monday evenin' BL would still be here with me

Monday, Monday, can't trust that day
Monday, Monday, sometimes it just turns out that way
Oh Monday mornin' you gave me no warnin' of what was to be

... and you know the rest

Author:

Brick_Qc

Posted:

Dec 18, 2021 05:29

Subject:

Re: Issues with placing orders

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75 times

Topic:

We apologize for the inconvenience.

It's a little more than an unconvenience... Full days without orders ! This
is the livelihood (or an important part) for some of us and during the Holidays
?!

Who had the great idea to update the website without proper testing at this time
of year ?

"Amateurish" comes to mind

Solution on Monday ? Again unacceptable.

A blunder, bad customer service response and even worst solution.

I rarely rant, but this is BAD. Not impressed Bricklink...

Author:

StarBrick

Posted:

Dec 18, 2021 05:18

Subject:

Re: Issues with placing orders -3 days errors?

Viewed:

65 times

Topic:

In Administrative, CE_Tanja writes:

Dear all,

We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.

What? MONDAY? That's 3 days for getting this EXPECTED to be fixed!?
2022 almost it says on my calendar.
I don't know what triggered these errors and also have no idea what needs
to be fixed and what effort this will take. But on a global site, this repair
window isn't what we expected....

Author:

Rob_and_Shelagh

Posted:

Dec 18, 2021 03:54

Subject:

Re: Issues with placing orders

Viewed:

88 times

Topic: