Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | qwertyboy  | | Posted: | Jun 8, 2021 13:54 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 46 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Kesleyk writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Our first one showed up on 5/20. It was disconcerting at first, but all the
information on the invoice/order matched up with PayPal so we just went with
it. No problems from any of them so far.
|
Unfortunately I haven't seen one of these yet. It would be interesting to
see whether there is actually no info at all there, or whether the info is somehow
"invisible" because of some badly placed HTML code (and your browser decided
"let me fix that for ya"), special characters in the name, etc.
And yes, "it would be interesting" only applies to techies, for others I fully
understand the "fix it already!" standpoint.
Niek.
|
 |
| Author: | Kesleyk | | Posted: | Jun 8, 2021 13:46 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 46 times | | Topic: | Technical Issues | |
|
| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Our first one showed up on 5/20. It was disconcerting at first, but all the
information on the invoice/order matched up with PayPal so we just went with
it. No problems from any of them so far.
|
|
| Author: | jennnifer | | Posted: | Jun 8, 2021 12:45 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 50 times | | Topic: | Technical Issues | |
|
| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
I've got one of these now as well. New user (joined yesterday), manual invoice.
--------------------------------
Okay, BrickLink, now it's your turn:
Step 1: multiple members report and provide details of a technical problem.
Step 2: you notice because someone in the office is following the Technical Issues
topic in the Forum.
Step 3: you ACKNOWLEDGE our report by replying politely to this thread. Hey,
thanks for the report! We are now aware of this problem (a) someone will look
into it. (b) we already have a fix in process.
Step 4: kindly report back here when appropriate action has been taken.
Ready? Go...
----------------------------------
Jen
|
|
|
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| Author: | Bricklanta | | Posted: | Jun 8, 2021 10:53 | | Subject: | Set names appearing with HTML codes in Inv | | Viewed: | 77 times | | Topic: | Technical Issues | |
|
| I have 2 sets showing up with HTML codes in place of the apostrophe in My Inventory.
This is not the case for all my sets with an apostrophe.
Emma's Shopping Play Cube - 41409
Emma's Tourist Kiosk - 41098
|
|
|
| Author: | mankra | | Posted: | Jun 8, 2021 05:59 | | Subject: | Re: Order summary just keeps spinning | | Viewed: | 44 times | | Topic: | Technical Issues | |
|
| Same here. Apparently, if you fill your cart before logging in, it can happen.
It's been a problem for at least a week. I really hope they fix it soon,
sales are bad enough as it is.
In Technical Issues, gargar writes:
| | In Technical Issues, wildchicken13 writes:
| | In Technical Issues, gargar writes:
| | Hi there,
Listed my first and currently only item for sale. I have no idea why but I ain't
getting an order summery even when logging from a friend's account even thought
the IP is different. The order summery just keeps spinning forever. I have no
idea what is wrong. Shipping method is fully configured. Something is obviously
wrong, but what? Any help welcome.
Thanks!
|
I tried checking out at a few different stores and I had the same problem. Perhaps
something broke during daily maintenance today.
|
I can checkout just fine on other stores.
|
|
|
| Author: | gargar | | Posted: | Jun 8, 2021 02:57 | | Subject: | Re: Order summary just keeps spinning | | Viewed: | 40 times | | Topic: | Technical Issues | |
|
| In Technical Issues, wildchicken13 writes:
| | In Technical Issues, gargar writes:
| | Hi there,
Listed my first and currently only item for sale. I have no idea why but I ain't
getting an order summery even when logging from a friend's account even thought
the IP is different. The order summery just keeps spinning forever. I have no
idea what is wrong. Shipping method is fully configured. Something is obviously
wrong, but what? Any help welcome.
Thanks!
|
I tried checking out at a few different stores and I had the same problem. Perhaps
something broke during daily maintenance today.
|
I can checkout just fine on other stores.
|
|
| Author: | wildchicken13 | | Posted: | Jun 8, 2021 02:44 | | Subject: | Re: Order summary just keeps spinning | | Viewed: | 32 times | | Topic: | Technical Issues | |
|
| In Technical Issues, gargar writes:
| | Hi there,
Listed my first and currently only item for sale. I have no idea why but I ain't
getting an order summery even when logging from a friend's account even thought
the IP is different. The order summery just keeps spinning forever. I have no
idea what is wrong. Shipping method is fully configured. Something is obviously
wrong, but what? Any help welcome.
Thanks!
|
I tried checking out at a few different stores and I had the same problem. Perhaps
something broke during daily maintenance today.
|
|
| Author: | gargar | | Posted: | Jun 8, 2021 02:26 | | Subject: | Order summary just keeps spinning | | Viewed: | 65 times | | Topic: | Technical Issues | |
|
| Hi there,
Listed my first and currently only item for sale. I have no idea why but I ain't
getting an order summery even when logging from a friend's account even thought
the IP is different. The order summery just keeps spinning forever. I have no
idea what is wrong. Shipping method is fully configured. Something is obviously
wrong, but what? Any help welcome.
Thanks!
|
|
|
| Author: | C0lsanders_ | | Posted: | Jun 7, 2021 16:01 | | Subject: | Orders pages not saving old/new preference | | Viewed: | 41 times | | Topic: | Technical Issues | |
|
| Recently, my orders pages(both personal and seller) do not save, even temporarily,
my preference for the old version. I will select "view classic version", will
click away (or just re-select that order page from the top), and it will be back
at the new version. Previously, I would set it as classic, and it would be good
until I cleared the browser history. Now, it won't even save within the session.
I will say I did just (not by choice) update to Firefox 89. 89 broke a bunch
of stuff, and this simply may be another thing. I would still like to know of
course if there is a fix, or something known about the issue.
Thanks,
Miles (C0lsanders_)
|
|
| Author: | SylvainLS | | Posted: | Jun 6, 2021 14:43 | | Subject: | Re: can't login to bl from studio | | Viewed: | 22 times | | Topic: | Technical Issues | |
|
| In Technical Issues, DoctorBadger writes:
| | I get the message 'temporarily available due to server maintenance' every
time I try to login. I can login through the browser. I can't download sets-
it says I have the wrong set number.
Robin
Any help would be welcome
|
The dedicated forum for Studio and PartDesigner is https://forum.bricklink.com/
(hover over the red Studio icon on every page, then click “Studio Forum”).
Please search the forum for your question before posting a new one.
There’s an index of known bugs and suggestions that you can browse first: https://forum.bricklink.com/viewtopic.php?f=4&t=5579
As for your question, there’s been this announcement some time ago: https://forum.bricklink.com/viewtopic.php?f=3&t=6480
In short: older versions of Studio can’t communicate with BL anymore. (And newer
versions don’t work on older Macs.)
|
|
| Author: | DoctorBadger | | Posted: | Jun 6, 2021 14:00 | | Subject: | can't login to bl from studio | | Viewed: | 28 times | | Topic: | Technical Issues | |
|
| I get the message 'temporarily available due to server maintenance' every
time I try to login. I can login through the browser. I can't download sets-
it says I have the wrong set number.
Robin
Any help would be welcome
|
|
| Author: | Stellar | | Posted: | Jun 5, 2021 13:19 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 54 times | | Topic: | Technical Issues | |
|
| In Technical Issues, swilhelm writes:
| | Thanks for this explanation. I am the Product Manager for Marketplace at BrickLink
and we are in the process of putting a communication together that will be sent
out along with the upcoming EU Marketplace VAT collection changes coming on BrickLink
starting July 1st.
As part of these changes, we will be instructing sellers to list the base price
of their items exclusive of any taxes or VAT to ensure that all users will list
comparable prices on the Price Guide going forward. This will hopefully eliminate
any discrepancies among sellers who may or may not list their items inclusive
of taxes/fees.
|
Thanks for acknowledging this.
But this is not only a sellers problem for pricing, buyers see the Price Guide
too and there about a half would be without VAT sales.
Maybe consider adding an indicator to transactions with (or without) VAT for
all EU accounts, as I know that with the API that information is available.
|
|
| Author: | cosmicray | | Posted: | Jun 4, 2021 20:34 | | Subject: | Re: Buyer can not proceed to checkout... | | Viewed: | 42 times | | Topic: | Technical Issues | |
|
| In Technical Issues, LocoPorLego writes:
| | Buyer says this is the message when they attempt to checkout
"Your items do not meet seller's package dimension requirement. Please remove
some items from your cart.
Max weight: 150 oz
Length + Girth: 150 in
If the seller has authorized you to bypass, enter bypass password"
I do not have dimension requirements, or a byepass password. I have no idea what
BrickLink is doing/wants/how to remedy this issue. Anyone have a helpful tips?
|
You could also ask the buyer what is in their cart, then go check your inventory
to see if any of those items have dimensions that are out of whack. Override
the dimensions, so that they are correct, and it should solve the problem.
Nita Rae
|
|
| Author: | kaat | | Posted: | Jun 4, 2021 17:15 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 33 times | | Topic: | Technical Issues | |
|
| In Technical Issues, NelisSolis writes:
| | I think it is a little more complicated: A VAT-registered seller who stays below
the yearly €10k threshold (for the company, so all sales on all platforms together)
for non-domestic EU sales is supposed to charge his domestic VAT% for all EU
sales. He can choose to use the new regulations (dutch: Unieregeling) and charge
the local VAT% of the buyer, but needs to arrange it with the local tax agency
and he needs to do a lot more administration.
So in your example: for a small Dutch store (below €10k EU sales) the German
buyer should also see 1.21 euro (base price + 21% Dutch VAT). For a large Dutch
store (above €10k EU sales) the German buyer should see 1.19 euro (base price
+ 19% German VAT).
|
Indeed, thanks. A seller should have an option to select whether the shop uses
the domestic VAT rate (below threshold) or the one from the buyer (above threshold).
Like we discussed in another thread as well. I just hope all of these situations
and exceptions can be implemented and tested before July 1st  .
|
|
| Author: | SylvainLS | | Posted: | Jun 4, 2021 16:51 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 54 times | | Topic: | Technical Issues | |
|
| In Technical Issues, kaat writes:
| | […]
VAT enabled sellers currently set their prices including whatever VAT % is in
their country. The VAT page in the store settings says this:
When VAT is enabled, EU buyers will see your list price as is. Non-EU buyers
will see your list price excluding VAT. When VAT is disabled, all buyers will
see the same list price.
|
Okay, proof again that I’m not a seller on BL 
| | If this changes, sellers need to update their prices and remove the VAT.
To me, it makes sense to switch to prices excluding VAT. Else, with the new rules,
it becomes more complicated to calculate: first remove seller's country VAT,
then add buyers VAT (or Sales Tax for that matter). Simply listing excluding
of any form of tax and then add it seems logical to me.
|
Indeed. And as it’s how it works (taxes are added, not removed), that’s how
I remembered it working.
But if it worked the other way (removing) and BL needed to change it, then what
swilhelm said now makes sense.
| | As long as EU buyers see the price including their VAT % all the time. As you
mentioned, it's not common nor allowed to list prices excluding VAT and then
add VAT in the end on the grand total. This will lead to compliance issues and
angry buyers, because they are not used to it in the EU. So, in the new situation
when I list an item for 1.00 euro (excluding VAT), a German buyer should see
1.19 euro and a Dutch buyer should see 1.21 euro, etc.
|
_IF_ you’re using buyer’s rate because you are over the 10k€ limit or because
you chose so.
If you’re below the limit you can still use your domestic rate.
| | Price guide shows 1.00 in both cases. When somebody is logged in, it could potentially
display it including any taxes? Or at least mention it is excluding.
|
Not exactly.
A. The For Sale column.
It should show 1.20 to me, because it’s a for sale price and it’s the law (and
it shows me 1.00 from US sellers).
I don’t think it can show 1.0 in the For Sale column.
B. The Sold column.
For now, it shows 1.19 if you sold it to a German buyer and 1.00 if you sold
it to a US buyer, because it’s what they paid (the thread started because, formerly,
it showed 1.19 for a US buyer with a EU seller, which was wrong).
I’m not sure BL can show 1.00 for both cases (real German and US buyers), but:
1. it would be a lie to show 1.20 for both (as in, “if you had been the buyer,
you’d have paid this price”),
2. if it does, the psychological bias will be hard to compensate: you see one
column with 1.2 (because the law), the other with 1.0, you may “know” it would
have cost you 1.2 if you had been the buyer, but it’s like 9.99 prices: you “know”
it’s actually 10 but it’s very hard not to think 9.
|
|
| Author: | NelisSolis | | Posted: | Jun 4, 2021 16:50 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 36 times | | Topic: | Technical Issues | |
|
| In Technical Issues, kaat writes:
| | As long as EU buyers see the price including their VAT % all the time. As you
mentioned, it's not common nor allowed to list prices excluding VAT and then
add VAT in the end on the grand total. This will lead to compliance issues and
angry buyers, because they are not used to it in the EU. So, in the new situation
when I list an item for 1.00 euro (excluding VAT), a German buyer should see
1.19 euro and a Dutch buyer should see 1.21 euro, etc.
|
I think it is a little more complicated: A VAT-registered seller who stays below
the yearly €10k threshold (for the company, so all sales on all platforms together)
for non-domestic EU sales is supposed to charge his domestic VAT% for all EU
sales. He can choose to use the new regulations (dutch: Unieregeling) and charge
the local VAT% of the buyer, but needs to arrange it with the local tax agency
and he needs to do a lot more administration.
So in your example: for a small Dutch store (below €10k EU sales) the German
buyer should also see 1.21 euro (base price + 21% Dutch VAT). For a large Dutch
store (above €10k EU sales) the German buyer should see 1.19 euro (base price
+ 19% German VAT).
|
|
| Author: | BrickMusher | | Posted: | Jun 4, 2021 16:23 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 50 times | | Topic: | Technical Issues | |
|
| | | we are in the process of putting a communication together that will be sent
out along with the upcoming EU Marketplace VAT collection changes coming on BrickLink
starting July 1st.
|
Hi,
nice to hear. Will the change in VAT collection also include Norway?
As you might know, Norway is not exactly member of EU, but participate in many
EU-regulations.
Including VOEC and IOSS.
Since EU-Government has not explained anything to anyone about that change yet,
I expect a lot of confusion and frustration not only on BL within the next weeks
and month.
A detailed explanation on how to mark shipments properly in order to avoid double-taxing
would be extremely helpful.
As a buyer, I am very unsure about the whole thing just right now, and will probably
not buy from abroad until things have evolved and established.
Thank You in advance for any explanation.
|
|
| Author: | kaat | | Posted: | Jun 4, 2021 16:17 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 52 times | | Topic: | Technical Issues | |
|
| In Technical Issues, SylvainLS writes:
| | Will you also help sellers understand the other new rules introduced on the same
date, namely, the change from separate and high country-by-country thresholds
for VAT liability (35k€ to 100k€) to a unique and low global threshold (10k€)?
See https://www.bricklink.com/message.asp?ID=1274254 for a hint about this mess.
And will the BL VAT mechanism be modified to allow to “choose” between seller’s
or buyer’s VAT rate as these new rules demand?
|
Good questions!
| | Uh? It’s BL that lists the prices in the Price Guide. It’s the BL VAT mechanism
that decides who sees VAT-inclusive prices or not.
The VAT-registered sellers who use the BL VAT mechanism DO already list their
base price exclusive of VAT.
Or are you instructing the few VAT-registered sellers who do not use the BL VAT
mechanism to use it?
|
VAT enabled sellers currently set their prices including whatever VAT % is in
their country. The VAT page in the store settings says this:
When VAT is enabled, EU buyers will see your list price as is. Non-EU buyers
will see your list price excluding VAT. When VAT is disabled, all buyers will
see the same list price.
If this changes, sellers need to update their prices and remove the VAT.
To me, it makes sense to switch to prices excluding VAT. Else, with the new rules,
it becomes more complicated to calculate: first remove seller's country VAT,
then add buyers VAT (or Sales Tax for that matter). Simply listing excluding
of any form of tax and then add it seems logical to me.
As long as EU buyers see the price including their VAT % all the time. As you
mentioned, it's not common nor allowed to list prices excluding VAT and then
add VAT in the end on the grand total. This will lead to compliance issues and
angry buyers, because they are not used to it in the EU. So, in the new situation
when I list an item for 1.00 euro (excluding VAT), a German buyer should see
1.19 euro and a Dutch buyer should see 1.21 euro, etc.
Price guide shows 1.00 in both cases. When somebody is logged in, it could potentially
display it including any taxes? Or at least mention it is excluding.
| | Anyway, I don’t see how that would change what the PG shows & should show. By
law, for sale items from EU sellers should have VAT included for EU viewers (buyers
or sellers) and I’m not sure you can add VAT on for sale items from non-EU sellers,
even if BL collects the VAT on them if the total order is below 150€. On the
other hand, realized sales between non-EU participants don’t have VAT and shan’t
have a fake VAT added. So, even if you add VAT to ALL the items listed for sale,
because you can’t remove VAT for a part of them, the two columns in the PG will
always show different numbers and lead to the same error Stellar makes/is afraid
of.
(And most of that should go the same for UK and some other VAT countries: just
replace EU with UK in the paragraph above.)
What is needed is education about statistics and taxes and how to read the PG.
And that still won’t help psychological biases.
|
Indeed. The psychological part is also due to the fact that prices in the EU
are always including of VAT.
|
|
| Author: | SylvainLS | | Posted: | Jun 4, 2021 15:54 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 51 times | | Topic: | Technical Issues | |
|
| In Technical Issues, swilhelm writes:
| | Thanks for this explanation. I am the Product Manager for Marketplace at BrickLink
and we are in the process of putting a communication together that will be sent
out along with the upcoming EU Marketplace VAT collection changes coming on BrickLink
starting July 1st.
|
Will you also help sellers understand the other new rules introduced on the same
date, namely, the change from separate and high country-by-country thresholds
for VAT liability (35k€ to 100k€) to a unique and low global threshold (10k€)?
See https://www.bricklink.com/message.asp?ID=1274254 for a hint about this mess.
And will the BL VAT mechanism be modified to allow to “choose” between seller’s
or buyer’s VAT rate as these new rules demand?
| | As part of these changes, we will be instructing sellers to list the base price
of their items exclusive of any taxes or VAT to ensure that all users will list
comparable prices on the Price Guide going forward. This will hopefully eliminate
any discrepancies among sellers who may or may not list their items inclusive
of taxes/fees.
|
Uh? It’s BL that lists the prices in the Price Guide. It’s the BL VAT mechanism
that decides who sees VAT-inclusive prices or not.
The VAT-registered sellers who use the BL VAT mechanism DO already list their
base price exclusive of VAT.
Or are you instructing the few VAT-registered sellers who do not use the BL VAT
mechanism to use it?
Anyway, I don’t see how that would change what the PG shows & should show. By
law, for sale items from EU sellers should have VAT included for EU viewers (buyers
or sellers) and I’m not sure you can add VAT on for sale items from non-EU sellers,
even if BL collects the VAT on them if the total order is below 150€. On the
other hand, realized sales between non-EU participants don’t have VAT and shan’t
have a fake VAT added. So, even if you add VAT to ALL the items listed for sale,
because you can’t remove VAT for a part of them, the two columns in the PG will
always show different numbers and lead to the same error Stellar makes/is afraid
of.
(And most of that should go the same for UK and some other VAT countries: just
replace EU with UK in the paragraph above.)
What is needed is education about statistics and taxes and how to read the PG.
And that still won’t help psychological biases.
|
|
| Author: | swilhelm | | Posted: | Jun 4, 2021 15:10 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 62 times | | Topic: | Technical Issues | |
|
| Thanks for this explanation. I am the Product Manager for Marketplace at BrickLink
and we are in the process of putting a communication together that will be sent
out along with the upcoming EU Marketplace VAT collection changes coming on BrickLink
starting July 1st.
As part of these changes, we will be instructing sellers to list the base price
of their items exclusive of any taxes or VAT to ensure that all users will list
comparable prices on the Price Guide going forward. This will hopefully eliminate
any discrepancies among sellers who may or may not list their items inclusive
of taxes/fees.
|
|
| Author: | Brickwilbo | | Posted: | Jun 4, 2021 14:08 | | Subject: | Re: Buyer can not proceed to checkout... | | Viewed: | 45 times | | Topic: | Technical Issues | |
|
| In Technical Issues, LocoPorLego writes:
| | Buyer says this is the message when they attempt to checkout
"Your items do not meet seller's package dimension requirement. Please remove
some items from your cart.
Max weight: 150 oz
Length + Girth: 150 in
If the seller has authorized you to bypass, enter bypass password"
I do not have dimension requirements, or a byepass password. I have no idea what
BrickLink is doing/wants/how to remedy this issue. Anyone have a helpful tips?
|
Add a new manual invoice shipping method.
|
|
| Author: | LocoPorLego | | Posted: | Jun 4, 2021 14:03 | | Subject: | Buyer can not proceed to checkout... | | Viewed: | 101 times | | Topic: | Technical Issues | |
|
| Buyer says this is the message when they attempt to checkout
"Your items do not meet seller's package dimension requirement. Please remove
some items from your cart.
Max weight: 150 oz
Length + Girth: 150 in
If the seller has authorized you to bypass, enter bypass password"
I do not have dimension requirements, or a byepass password. I have no idea what
BrickLink is doing/wants/how to remedy this issue. Anyone have a helpful tips?
|
|
| Author: | Stellar | | Posted: | Jun 4, 2021 05:11 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 68 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Stellar writes:
| | In Technical Issues, Stellar writes:
| | Until the Brexit update from yesterday the items that had VAT but were sold without
VAT show in the PG the value without VAT instead of the appropriate price.
Check the images attached... Race to the bottom...?
|
I had it priced at 159.99, but as it was sold to USA it is now in the PG as 132€
Then when another seller in EU checks the PG it will probably price it around
132€ and if it sells without VAT it would end in the PG as 109.09€ and so
on...
Maybe it is time to update how the PG is displayed...
Sergio
Stellar Bricks
|
Forgot the link...
|
|
| Author: | Stellar | | Posted: | Jun 4, 2021 04:33 | | Subject: | Re: The end of PG? Problem: items sold excl. VAT | | Viewed: | 59 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Stellar writes:
| | Until the Brexit update from yesterday the items that had VAT but were sold without
VAT show in the PG the value without VAT instead of the appropriate price.
Check the images attached... Race to the bottom...?
|
I had it priced at 159.99, but as it was sold to USA it is now in the PG as 132€
Then when another seller in EU checks the PG it will probably price it around
132€ and if it sells without VAT it would end in the PG as 109.09€ and so
on...
Maybe it is time to update how the PG is displayed...
Sergio
Stellar Bricks
|
|
| Author: | starbeanie | | Posted: | Jun 3, 2021 09:37 | | Subject: | Re: UK Checkout issue | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| Thanks, so the reverse problem of you shipping to US with state sales tax.
In Technical Issues, Rob_and_Shelagh writes:
| | In Technical Issues, starbeanie writes:
| | Any idea's about why the yellow box is appearing when UK buyers are trying
to checkout from my store?
I haven't changed any of my shipping methods or terms lately.
|
Due to the UK VAT implementation I think you have to have an on-site payment
method set up. Looking at your terms you only have on-site for USA buyers currently.
HTH
Robert
|
|
|
| Author: | SylvainLS | | Posted: | Jun 3, 2021 09:35 | | Subject: | Re: UK Checkout issue | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, starbeanie writes:
| | Any idea's about why the yellow box is appearing when UK buyers are trying
to checkout from my store?
I haven't changed any of my shipping methods or terms lately.
|
You need an Onsite payment method (PayPal Onsite or Stripe), so that BL can
add and collect the 20% UK VAT on imported goods between £0 and £135.
Above £135, BL doesn’t have to collect the UK VAT (the buyer will pay on reception,
with a £8 fee from Royal Mail, and maybe other duty (2.5%?)).
|
|
| Author: | Rob_and_Shelagh | | Posted: | Jun 3, 2021 09:35 | | Subject: | Re: UK Checkout issue | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, starbeanie writes:
| | Any idea's about why the yellow box is appearing when UK buyers are trying
to checkout from my store?
I haven't changed any of my shipping methods or terms lately.
|
Due to the UK VAT implementation I think you have to have an on-site payment
method set up. Looking at your terms you only have on-site for USA buyers currently.
HTH
Robert
|
| Author: | starbeanie | | Posted: | Jun 3, 2021 09:31 | | Subject: | UK Checkout issue | | Viewed: | 69 times | | Topic: | Technical Issues | |
|
| Any idea's about why the yellow box is appearing when UK buyers are trying
to checkout from my store?
I haven't changed any of my shipping methods or terms lately.
|
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| Author: | MrPetovan | | Posted: | Jun 2, 2021 14:44 | | Subject: | Re: lost button in Add to Wanted List | | Viewed: | 23 times | | Topic: | Technical Issues | |
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| I believe this isn't a technical bug. In the current state it's behaving
exactly as intended. The only issue is that it isn't very convenient for
people with more than about 20 wanted lists.
Hence my suggestion to move this change I could really use to the Suggestions
category.
In Technical Issues, SylvainLS writes:
| | In Technical Issues, MrPetovan writes:
But:
1. It’s a bug, not a suggestion.
2. This topic, Technical Issues, is supposed to be read by the web team to check
for bugs and fix them. I don’t know that the Suggestions topic is read as frequently
and with the same purpose / thoroughness.
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|
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| Author: | SylvainLS | | Posted: | Jun 2, 2021 14:01 | | Subject: | Re: lost button in Add to Wanted List | | Viewed: | 21 times | | Topic: | Technical Issues | |
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| In Technical Issues, MrPetovan writes:
But:
1. It’s a bug, not a suggestion.
2. This topic, Technical Issues, is supposed to be read by the web team to check
for bugs and fix them. I don’t know that the Suggestions topic is read as frequently
and with the same purpose / thoroughness.
|
|
| Author: | MrPetovan | | Posted: | Jun 2, 2021 13:39 | | Subject: | Re: lost button in Add to Wanted List | | Viewed: | 26 times | | Topic: | Technical Issues | |
|
| I support this with all my heart. You should probably move this to a full-fledged
Suggestion that I could officially back: https://www.bricklink.com/messageList.asp?ID=8
In Technical Issues, tec writes:
| | When you have many lists, there's a scroll mechanism that kills the right
side: it goes out of the window. then disappear. so you lose the button and the
relevant data. see pics
Notice how the recent lists always show last, bottom of list, I think the user
probably will need to scroll down there.
To counter this, I suggest to disable the scrollbar on right side, and make the
list scrollable, alone.
Or
Glue the right side in place, so it doesn't move while the rest does.
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|
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| Author: | tec | | Posted: | Jun 2, 2021 13:07 | | Subject: | lost button in Add to Wanted List | | Viewed: | 51 times | | Topic: | Technical Issues | |
|
| When you have many lists, there's a scroll mechanism that kills the right
side: it goes out of the window. then disappear. so you lose the button and the
relevant data. see pics
Notice how the recent lists always show last, bottom of list, I think the user
probably will need to scroll down there.
To counter this, I suggest to disable the scrollbar on right side, and make the
list scrollable, alone.
Or
Glue the right side in place, so it doesn't move while the rest does.
|
|
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| Author: | SylvainLS | | Posted: | Jun 2, 2021 11:56 | | Subject: | Re: Unable to Download Stud.io 2.0 | | Viewed: | 27 times | | Topic: | Technical Issues | |
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| In Technical Issues, millellpop writes:
| | Please help. I have confirmed my Mac is up to date. In trying to download Studio
2.0, I keep getting this error message:
“Studio+2.0.pkg” can’t be opened because Apple cannot check it for malicious
software.
This software needs to be updated. Contact the developer for more information.
Has anyone else experienced this? Please help.
Thanks!
|
The dedicated forum for Studio and PartDesigner is https://forum.bricklink.com/
(hover over the red Studio icon on every page, then click “Studio Forum”).
Please search the forum for your question before posting a new one.
There’s an index of known bugs and suggestions that you can browse first:
https://forum.bricklink.com/viewtopic.php?f=4&t=5579
And the first entry on this index is about your problem….
|
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| Author: | millellpop | | Posted: | Jun 2, 2021 11:41 | | Subject: | Unable to Download Stud.io 2.0 | | Viewed: | 29 times | | Topic: | Technical Issues | |
|
| Please help. I have confirmed my Mac is up to date. In trying to download Studio
2.0, I keep getting this error message:
“Studio+2.0.pkg” can’t be opened because Apple cannot check it for malicious
software.
This software needs to be updated. Contact the developer for more information.
Has anyone else experienced this? Please help.
Thanks!
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|
| Author: | Brickwilbo | | Posted: | Jun 2, 2021 08:15 | | Subject: | Re: Order Status received uneditable | | Viewed: | 22 times | | Topic: | Technical Issues | |
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| In Technical Issues, re_collection writes:
| | Hi all,
I have two orders that are marked "received" from the buyers, these order status
are uneditable, immediately uneditable and not after 1 week, then I cannot change
them to completed, is it normal?
Thanks in advance
|
Yes, with the xp order statusflow only buyer can change order status to completed.
|
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| Author: | re_collection | | Posted: | Jun 2, 2021 06:39 | | Subject: | Order Status received uneditable | | Viewed: | 49 times | | Topic: | Technical Issues | |
|
| Hi all,
I have two orders that are marked "received" from the buyers, these order status
are uneditable, immediately uneditable and not after 1 week, then I cannot change
them to completed, is it normal?
Thanks in advance
|
|
| Author: | Leftoverbricks | | Posted: | Jun 1, 2021 11:33 | | Subject: | Re: Cannot add more items to catalog | | Viewed: | 29 times | | Topic: | Technical Issues | |
|
| In Technical Issues, rankster writes:
| | The problem was caused of setting 0.55g for weight instead of simply 0.55
It would be cool if an error message showed up intead of the internal server
error text which could mean anything.
|
Agree.
There are many more fields where input values are not checked against the required/allowed
values. But changing it would be another story given the fact that large parts
of BL code were made in the nineties of the previous century.
As a programmer myself, I can imagine the headaches this is causing to the admins.
|
|
| Author: | rankster | | Posted: | Jun 1, 2021 09:44 | | Subject: | Re: Cannot add more items to catalog | | Viewed: | 32 times | | Topic: | Technical Issues | |
|
| The problem was caused of setting 0.55g for weight instead of simply 0.55
It would be cool if an error message showed up intead of the internal server
error text which could mean anything.
|
| Author: | rankster | | Posted: | Jun 1, 2021 09:37 | | Subject: | Cannot add more items to catalog | | Viewed: | 73 times | | Topic: | Technical Issues | |
|
| I've managed to add 5 items to the catalog but now I cannot add more. When
I click on the Add Item to Catalog button it says "The page cannot be displayed
because an internal server error has occurred." Is there a limitation of 5 addition
per user / day or something is messed up again?
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| Author: | peregrinator | | Posted: | May 31, 2021 19:08 | | Subject: | Re: PayPal payment slowness? | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| In Technical Issues, macebobo writes:
| | Yes I have had it happen in the past, but it always has shown up after about
5 minutes. This one showed up after 76 minutes. I had to keep refreshing, I
hope this is not a sign of the things to come, since I try to ship same day for
my customers.
|
There's always the option of using another service to ship, e.g. PirateShip.
|
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| Author: | MouseMotors | | Posted: | May 31, 2021 18:22 | | Subject: | Re: PayPal payment slowness? | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| In Technical Issues, macebobo writes:
| | I just got an order and it shows paid, however, when I log into PayPal, I see
no recent payment or order information (thus I can not ship.) I do notice that
the funds are in my account since the balance has increased. Has anybody else
noticed this happening today?
|
Yes, mine took about twenty minutes to show up.
|
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| Author: | macebobo | | Posted: | May 31, 2021 17:55 | | Subject: | Re: PayPal payment slowness? | | Viewed: | 26 times | | Topic: | Technical Issues | |
|
| Yes I have had it happen in the past, but it always has shown up after about
5 minutes. This one showed up after 76 minutes. I had to keep refreshing, I
hope this is not a sign of the things to come, since I try to ship same day for
my customers.
In Technical Issues, monica4391 writes:
| | I had an order 90 minutes ago that still has not posted. Fortunately it's
a postal holiday so it's no biggie today, but if that happened tomorrow I'd
be leaving work right about now and the order would have to wait another day
to ship. I've seen it happen a few times now for a few minutes, but never
this long.
In Technical Issues, macebobo writes:
| | I just got an order and it shows paid, however, when I log into PayPal, I see
no recent payment or order information (thus I can not ship.) I do notice that
the funds are in my account since the balance has increased. Has anybody else
noticed this happening today?
|
|
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| Author: | Play_It_Again | | Posted: | May 31, 2021 17:38 | | Subject: | Re: PayPal payment slowness? | | Viewed: | 35 times | | Topic: | Technical Issues | |
|
| I had an order 90 minutes ago that still has not posted. Fortunately it's
a postal holiday so it's no biggie today, but if that happened tomorrow I'd
be leaving work right about now and the order would have to wait another day
to ship. I've seen it happen a few times now for a few minutes, but never
this long.
In Technical Issues, macebobo writes:
| | I just got an order and it shows paid, however, when I log into PayPal, I see
no recent payment or order information (thus I can not ship.) I do notice that
the funds are in my account since the balance has increased. Has anybody else
noticed this happening today?
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|
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| Author: | Emporiosa | | Posted: | May 31, 2021 17:11 | | Subject: | Re: PayPal payment slowness? | | Viewed: | 30 times | | Topic: | Technical Issues | |
|
| In Technical Issues, macebobo writes:
| | I just got an order and it shows paid, however, when I log into PayPal, I see
no recent payment or order information (thus I can not ship.) I do notice that
the funds are in my account since the balance has increased. Has anybody else
noticed this happening today?
|
This happens a lot; just need to wait and go back into PayPal later. It's
not specific to BL - I see the delays in PayPal from other payments too.
|
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| Author: | macebobo | | Posted: | May 31, 2021 17:01 | | Subject: | PayPal payment slowness? | | Viewed: | 74 times | | Topic: | Technical Issues | |
|
| I just got an order and it shows paid, however, when I log into PayPal, I see
no recent payment or order information (thus I can not ship.) I do notice that
the funds are in my account since the balance has increased. Has anybody else
noticed this happening today?
|
|
| Author: | CCBricks | | Posted: | May 30, 2021 21:34 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 68 times | | Topic: | Technical Issues | |
|
| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
I had one in the 27th just like this. I looked on the order page and it now shows
the user name, but not on the Orders Received page. Everything checked out as
far as PayPal.
Brian
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| Author: | peregrinator | | Posted: | May 29, 2021 18:04 | | Subject: | Re: Removing negative review about Seller | | Viewed: | 45 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Vesta writes:
| | Does anyone know how to remove a very negative review I left for the wrong seller?
I meant to leave it for the invoice above it and once I posted it I realized
my mistake. I haven't found anything about how to remove/edit a review for
an otherwise stellar seller.
|
https://www.bricklink.com/feedbackDel.asp
Select 'Feedback I Posted', plug in the order number, and go.
As an aside you can get to this page from the Problem Center (linked in the footer
of most pages on BL).
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| Author: | Vesta | | Posted: | May 29, 2021 18:02 | | Subject: | Removing negative review about Seller | | Viewed: | 101 times | | Topic: | Technical Issues | |
|
| Does anyone know how to remove a very negative review I left for the wrong seller?
I meant to leave it for the invoice above it and once I posted it I realized
my mistake. I haven't found anything about how to remove/edit a review for
an otherwise stellar seller.
|
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| Author: | bricks2you | | Posted: | May 29, 2021 07:18 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 39 times | | Topic: | Technical Issues | |
|
| had one last week, thought it was a fluke, must have been a flounder.
In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
|
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| Author: | TakeAbricK | | Posted: | May 29, 2021 05:25 | | Subject: | Re: not able to remove Items from Shopping Cart | | Viewed: | 32 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Brickwilbo writes:
| | In Technical Issues, TakeAbricK writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, TakeAbricK writes:
| | I have a shoppingcart with a seller, where some lots are out of stock.
I am not able to remove these Items from my shopping cart
- not by using the REMOVE button
- not by changing Quantity to 0
It is a large shopping list and many items are out of stock.
It will take me hours if I would have to empty the whole shopping cart and start
all over again.
If all sellers have this problem, also this will affect sales.
|
You are trying inside the store?
Maybe you can edit the cart in this page too:
https://www.bricklink.com/v2/globalcart.page
|
Same problem as inside the store. Can't remove the items, although quantity
in store is zero. Tried all items individually and all items at once.
If I remembered correct, all these items were listed as 1 superlot.
That might cause this problem, for I never had problems removing items before.
After changing quantity of all these items in 0, all these items are still there,
with the message:
This item does not exist in your cart.
This item is no longer available in this store
I can't checkout and when I leave the store and come back, all is back to
what it was (with the quantity I wanted to order).
|
Did you clear the cache and cookies?
|
Yes, didn't resolve the problem. Nothing did.
So I emptied the whole Shoppingcart. This Seller has to wait until I have time
to start over going through my huge wanted list.
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| Author: | chetzler | | Posted: | May 28, 2021 21:49 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 42 times | | Topic: | Technical Issues | |
|
| In Technical Issues, macebobo writes:
| | In Technical Issues, chetzler writes:
| | In Technical Issues, wildchicken13 writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Maybe they have no name.
|
I wondered, but then remembered that that would make them a horse in the desert,
and horses can't buy on BrickLink (or maybe they can? The TOS don't
explicitly forbid equine members).
|
Better process it before nine days!
|
🌊🐎
Indeed!
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| Author: | macebobo | | Posted: | May 28, 2021 21:40 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, chetzler writes:
| | In Technical Issues, wildchicken13 writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Maybe they have no name.
|
I wondered, but then remembered that that would make them a horse in the desert,
and horses can't buy on BrickLink (or maybe they can? The TOS don't
explicitly forbid equine members).
|
Better process it before nine days!
|
|
| Author: | joesecc | | Posted: | May 28, 2021 21:17 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 36 times | | Topic: | Technical Issues | |
|
| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Yes, I have had this happen. It also was on a zero feedback user. Looking at
the filed order, still no name showing and the user now has a feedback of 2.
|
| Author: | Brixalotl | | Posted: | May 28, 2021 20:56 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 38 times | | Topic: | Technical Issues | |
|
| | One on the 25th and one on the 26th, both paid via PayPal instant checkout. |
| Author: | chetzler | | Posted: | May 28, 2021 20:45 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Brixalotl writes:
| | Yes, and so far it has only happened randomly on zero feedback new users.
|
Interesting, glad it's not just me. How far back have you observed this?
|
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| Author: | chetzler | | Posted: | May 28, 2021 20:44 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 45 times | | Topic: | Technical Issues | |
|
| In Technical Issues, wildchicken13 writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Maybe they have no name.
|
I wondered, but then remembered that that would make them a horse in the desert,
and horses can't buy on BrickLink (or maybe they can? The TOS don't
explicitly forbid equine members).
|
|
| Author: | cosmicray | | Posted: | May 28, 2021 19:57 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 46 times | | Topic: | Technical Issues | |
|
| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Look carefully at their PayPal, or Stripe, payment for signs of anything odd.
Nita Rae
|
| Author: | Brixalotl | | Posted: | May 28, 2021 19:36 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 42 times | | Topic: | Technical Issues | |
|
| | Yes, and so far it has only happened randomly on zero feedback new users. |
| Author: | wildchicken13 | | Posted: | May 28, 2021 19:35 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 44 times | | Topic: | Technical Issues | |
|
| In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Maybe they have no name.
|
| Author: | chetzler | | Posted: | May 28, 2021 19:20 | | Subject: | No buyer name on orders page, anyone else? | | Viewed: | 267 times | | Topic: | Technical Issues | |
|
| Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
|
| Author: | tec | | Posted: | May 28, 2021 15:13 | | Subject: | meaning of the catalog | | Viewed: | 138 times | | Topic: | Technical Issues | |
|
|
see pic 3 (on red background)
what it means?
a) b) moulds?
two different IDs?
two but merged into one?
|
|
| Author: | Brickwilbo | | Posted: | May 27, 2021 05:04 | | Subject: | Re: not able to remove Items from Shopping Cart | | Viewed: | 32 times | | Topic: | Technical Issues | |
|
| In Technical Issues, TakeAbricK writes:
| | In Technical Issues, Stellar writes:
| | In Technical Issues, TakeAbricK writes:
| | I have a shoppingcart with a seller, where some lots are out of stock.
I am not able to remove these Items from my shopping cart
- not by using the REMOVE button
- not by changing Quantity to 0
It is a large shopping list and many items are out of stock.
It will take me hours if I would have to empty the whole shopping cart and start
all over again.
If all sellers have this problem, also this will affect sales.
|
You are trying inside the store?
Maybe you can edit the cart in this page too:
https://www.bricklink.com/v2/globalcart.page
|
Same problem as inside the store. Can't remove the items, although quantity
in store is zero. Tried all items individually and all items at once.
If I remembered correct, all these items were listed as 1 superlot.
That might cause this problem, for I never had problems removing items before.
After changing quantity of all these items in 0, all these items are still there,
with the message:
This item does not exist in your cart.
This item is no longer available in this store
I can't checkout and when I leave the store and come back, all is back to
what it was (with the quantity I wanted to order).
|
Did you clear the cache and cookies?
|
|
| Author: | TakeAbricK | | Posted: | May 27, 2021 04:49 | | Subject: | Re: not able to remove Items from Shopping Cart | | Viewed: | 35 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Stellar writes:
| | In Technical Issues, TakeAbricK writes:
| | I have a shoppingcart with a seller, where some lots are out of stock.
I am not able to remove these Items from my shopping cart
- not by using the REMOVE button
- not by changing Quantity to 0
It is a large shopping list and many items are out of stock.
It will take me hours if I would have to empty the whole shopping cart and start
all over again.
If all sellers have this problem, also this will affect sales.
|
You are trying inside the store?
Maybe you can edit the cart in this page too:
https://www.bricklink.com/v2/globalcart.page
|
Same problem as inside the store. Can't remove the items, although quantity
in store is zero. Tried all items individually and all items at once.
If I remembered correct, all these items were listed as 1 superlot.
That might cause this problem, for I never had problems removing items before.
After changing quantity of all these items in 0, all these items are still there,
with the message:
This item does not exist in your cart.
This item is no longer available in this store
I can't checkout and when I leave the store and come back, all is back to
what it was (with the quantity I wanted to order).
|
|
| Author: | Stellar | | Posted: | May 27, 2021 04:22 | | Subject: | Re: not able to remove Items from Shopping Cart | | Viewed: | 27 times | | Topic: | Technical Issues | |
|
| In Technical Issues, TakeAbricK writes:
| | I have a shoppingcart with a seller, where some lots are out of stock.
I am not able to remove these Items from my shopping cart
- not by using the REMOVE button
- not by changing Quantity to 0
It is a large shopping list and many items are out of stock.
It will take me hours if I would have to empty the whole shopping cart and start
all over again.
If all sellers have this problem, also this will affect sales.
|
You are trying inside the store?
Maybe you can edit the cart in this page too:
https://www.bricklink.com/v2/globalcart.page
|
|
| Author: | TakeAbricK | | Posted: | May 27, 2021 04:18 | | Subject: | not able to remove Items from Shopping Cart | | Viewed: | 55 times | | Topic: | Technical Issues | |
|
| I have a shoppingcart with a seller, where some lots are out of stock.
I am not able to remove these Items from my shopping cart
- not by using the REMOVE button
- not by changing Quantity to 0
It is a large shopping list and many items are out of stock.
It will take me hours if I would have to empty the whole shopping cart and start
all over again.
If all sellers have this problem, also this will affect sales.
|
|
| Author: | LordSkylark | | Posted: | May 26, 2021 18:18 | | Subject: | Item removal request error | | Viewed: | 67 times | | Topic: | Technical Issues | |
|
| When I click on the "Submit request" button on this screen (only grayed out because
I hit back after the error), I get an error message and cannot proceed.
|
|
|
| Author: | wildchicken13 | | Posted: | May 26, 2021 13:24 | | Subject: | Re: GPU files not recognised. | | Viewed: | 28 times | | Topic: | Technical Issues | |
|
| In Technical Issues, DukeOfMocs writes:
| | I have been having issues with my new GPU in regards to rendering, the GPU is
an Nvidia RTX 3070 and is practically brand new along with the computer itself
so I doubt it is a hardware issue.
So I am curious if there is any information regarding this as my Nvidia RTX 1660
was capable of rendering but was becoming increasingly strained due to the intensive
workload.
Any info on this would be greatly appreciated. Thanks
|
I think will have better luck on the Studio forum: https://forum.bricklink.com/
|
|
| Author: | DukeOfMocs | | Posted: | May 26, 2021 13:22 | | Subject: | GPU files not recognised. | | Viewed: | 56 times | | Topic: | Technical Issues | |
|
| I have been having issues with my new GPU in regards to rendering, the GPU is
an Nvidia RTX 3070 and is practically brand new along with the computer itself
so I doubt it is a hardware issue.
So I am curious if there is any information regarding this as my Nvidia RTX 1660
was capable of rendering but was becoming increasingly strained due to the intensive
workload.
Any info on this would be greatly appreciated. Thanks
|
|
| Author: | gargar | | Posted: | May 26, 2021 11:19 | | Subject: | Can't request for quote | | Viewed: | 61 times | | Topic: | Technical Issues | |
|
| Hi,
I can't request a quote. Each time I try I get an error that says "Technical
Problem Continue shopping in this store"
I've tried it with multiple sellers. It's like that for a few days now.
I got an account since 2016 and it only started in the last few days.
Help!
|
|
| Author: | bricks2you | | Posted: | May 26, 2021 10:22 | | Subject: | Re: No shipping methods found | | Viewed: | 28 times | | Topic: | Technical Issues | |
|
| I asked the buyer what they were ordering and haven't received an answer
yet.
|
| Author: | Brickwilbo | | Posted: | May 26, 2021 09:46 | | Subject: | Re: No shipping methods found | | Viewed: | 25 times | | Topic: | Technical Issues | |
|
| In Technical Issues, bricks2you writes:
| | I buyer sent this message to me.
I am trying to place an order, but BrickLink states the Seller has no shipping
methods available, and that I should contact you.
From the buyers feedback they have placed multiple orders on BrickLink without
issues.
From the sellers feedback they have shipped multiple orders on BrickLink without
issues.
My question is "what is the issue"?
Jim
Bricks2you
|
Does the item exceed your shipping methods restrictions?
|
|
| Author: | bricks2you | | Posted: | May 26, 2021 09:42 | | Subject: | No shipping methods found | | Viewed: | 57 times | | Topic: | Technical Issues | |
|
| I buyer sent this message to me.
I am trying to place an order, but BrickLink states the Seller has no shipping
methods available, and that I should contact you.
From the buyers feedback they have placed multiple orders on BrickLink without
issues.
From the sellers feedback they have shipped multiple orders on BrickLink without
issues.
My question is "what is the issue"?
Jim
Bricks2you
|
|
| Author: | ralphs_bricks | | Posted: | May 25, 2021 11:58 | | Subject: | Re: Unable to issue partial refund | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, ralphs_bricks writes:
| | I keep getting a "Something went wrong. Please try again." error when issuing
a partial refund.
Is there a known issue with refunds not working?
|
I wound up issuing the refund in Paypal and then came back and had Bricklink
find it and apply it to the order.
|
| Author: | Nubs_Select | | Posted: | May 25, 2021 11:30 | | Subject: | Re: Unable to issue partial refund | | Viewed: | 35 times | | Topic: | Technical Issues | |
|
| | It almost never worked for me personally. It does occasionally but rarely |
| Author: | ralphs_bricks | | Posted: | May 25, 2021 11:29 | | Subject: | Unable to issue partial refund | | Viewed: | 78 times | | Topic: | Technical Issues | |
|
| I keep getting a "Something went wrong. Please try again." error when issuing
a partial refund.
Is there a known issue with refunds not working?
|
|
| Author: | dialedin | | Posted: | May 24, 2021 22:46 | | Subject: | Re: problems with check out | | Viewed: | 33 times | | Topic: | Technical Issues | |
|
| So i found that one of the manuals i added last was for a large set. after i
dropped it off it allowed me to place the order. Guess it had something to do
with sizing as you described.
In Technical Issues, NelisSolis writes:
| | In Announce, dialedin writes:
| | In Announce, ricardo1475 writes:
| | I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
Hello all, Im the Canadian buyer in this situation. I've since added 2 more
items to the cart, instr. manuals, and now it wont register any shipping options.
first time it gave me a message 'incomplete item information' or it could
have been 'missing item information'?
|
It might be that with the extra items, your cart wont fit in any of the shipping
methods to Canada. Specifically with instruction manuals, the default shipping
dimensions might be incorrect (BL defaults to box size, for larger sets it thus
thinks the manual is very big). This dimensions can be corrected in the database,
and sellers can also overrule them with their own dimensions.
Don't know if that is here the case (which instructions are it), or that
the seller has some strict dimensional limitations on shipping to Canada.
|
|
|
| Author: | WildBricks | | Posted: | May 24, 2021 15:50 | | Subject: | Re: problems with check out | | Viewed: | 43 times | | Topic: | Technical Issues | |
|
| Try logging out and logging back in. This sounds like the problems we were all
experiencing right after the update last week.
In Announce, ricardo1475 writes:
| | I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
|
|
| Author: | NelisSolis | | Posted: | May 24, 2021 14:15 | | Subject: | Re: problems with check out | | Viewed: | 39 times | | Topic: | Technical Issues | |
|
| In Announce, dialedin writes:
| | In Announce, ricardo1475 writes:
| | I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
Hello all, Im the Canadian buyer in this situation. I've since added 2 more
items to the cart, instr. manuals, and now it wont register any shipping options.
first time it gave me a message 'incomplete item information' or it could
have been 'missing item information'?
|
It might be that with the extra items, your cart wont fit in any of the shipping
methods to Canada. Specifically with instruction manuals, the default shipping
dimensions might be incorrect (BL defaults to box size, for larger sets it thus
thinks the manual is very big). This dimensions can be corrected in the database,
and sellers can also overrule them with their own dimensions.
Don't know if that is here the case (which instructions are it), or that
the seller has some strict dimensional limitations on shipping to Canada.
|
|
| Author: | Emilio_Magnelli | | Posted: | May 24, 2021 13:20 | | Subject: | Re: problems with check out | | Viewed: | 53 times | | Topic: | Technical Issues | |
|
| Hi,
My Store, Inventory
In the right of page ''Show More Options''
and ''Instant Checkout Unavailable''
so ''GO!''
Now you can fix erros
em
|
|
| Author: | dialedin | | Posted: | May 24, 2021 13:20 | | Subject: | Re: problems with check out | | Viewed: | 44 times | | Topic: | Technical Issues | |
|
| In Announce, ricardo1475 writes:
| | I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
Hello all, Im the Canadian buyer in this situation. I've since added 2 more
items to the cart, instr. manuals, and now it wont register any shipping options.
first time it gave me a message 'incomplete item information' or it could
have been 'missing item information'?
|
|
| Author: | ricardo1475 | | Posted: | May 24, 2021 13:15 | | Subject: | Re: problems with check out | | Viewed: | 39 times | | Topic: | Technical Issues | |
|
| In Announce, ricardo1475 writes:
| | I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
Some extra information:
it says 'item information missing or incomplete' whenever the buyer
try to put it through.
Does someone know how it can be fixed?
|
|
| Author: | hpoort | | Posted: | May 24, 2021 13:14 | | Subject: | Re: PROBLEM WITH SEEING ANY STORES | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, emirhan21 writes:
| | Hello,
We have a problem with seeing the stores page. Does not matter which store it
is, everyday at some time this problem occurs. Please help with that.
Thank you.
|
There is a limit at the number of store pages you can browse each day, and you
seem to have run into this limit every day.
This limit is actually set rather low, too low in my opinion. It may be set to
prevent web scraping, but I'd like Bricklink to comment on this.
|
|
| Author: | Cob | | Posted: | May 24, 2021 13:10 | | Subject: | Re: PROBLEM WITH SEEING ANY STORES | | Viewed: | 32 times | | Topic: | Technical Issues | |
|
| In Technical Issues, emirhan21 writes:
| | Hello,
We have a problem with seeing the stores page. Does not matter which store it
is, everyday at some time this problem occurs. Please help with that.
Thank you.
|
Does the seller ship to you?
|
| Author: | ricardo1475 | | Posted: | May 24, 2021 13:04 | | Subject: | problems with check out | | Viewed: | 116 times | | Topic: | Technical Issues | |
|
| I have a questio:
A Canadian buyer did write me (dutch seller)this: I have a cart of things put
together to order but everytime i try to checkout or request the quote it says
'technical issue' and sends me back to the store mainpage. Any help would
be much appreciated.
Does someone know what the problem is?
|
| Author: | emirhan21 | | Posted: | May 24, 2021 12:58 | | Subject: | PROBLEM WITH SEEING ANY STORES | | Viewed: | 97 times | | Topic: | Technical Issues | |
|
| Hello,
We have a problem with seeing the stores page. Does not matter which store it
is, everyday at some time this problem occurs. Please help with that.
Thank you.
|
|
|
| Author: | youngerandson | | Posted: | May 24, 2021 09:25 | | Subject: | Re: Shipping Cost Ignored | | Viewed: | 42 times | | Topic: | Technical Issues | |
|
| In Technical Issues, wildchicken13 writes:
| |
Free shipping!
First of all, I do not recommend using the courier API. I have had a bad experience
with it as indicated in this forum post of mine from a year ago:
https://www.bricklink.com/message.asp?ID=1193431
Second, was the order instant checkout or manual invoice? If it was manual invoice,
then there would obviously be no shipping charge.
Just some thoughts. Other than that, I really have no idea.
|
This went through the instant checkout.
While I have done local pickup (no shipping) in the past for some orders, it's
not a shipping option you can select in my checkout.
This is actually the first issue I've had with the courier API in thousands
of orders, so I'm really unsure what's happened here.
|
|
| Author: | wildchicken13 | | Posted: | May 24, 2021 01:21 | | Subject: | Re: Shipping Cost Ignored | | Viewed: | 49 times | | Topic: | Technical Issues | |
|
| In Technical Issues, youngerandson writes:
| | I received an order tonight with a shipping address in another country.
I've never had a problem with an international order before, but this order
came through with zero shipping charge.
Is there a known reason why this order went through the checkout without adding
the shipping charge as it normally does?
-Pete
|
Free shipping!
First of all, I do not recommend using the courier API. I have had a bad experience
with it as indicated in this forum post of mine from a year ago:
https://www.bricklink.com/message.asp?ID=1193431
Second, was the order instant checkout or manual invoice? If it was manual invoice,
then there would obviously be no shipping charge.
Just some thoughts. Other than that, I really have no idea.
|
|
| Author: | youngerandson | | Posted: | May 24, 2021 01:08 | | Subject: | Shipping Cost Ignored | | Viewed: | 105 times | | Topic: | Technical Issues | |
|
| I received an order tonight with a shipping address in another country.
I've never had a problem with an international order before, but this order
came through with zero shipping charge.
Is there a known reason why this order went through the checkout without adding
the shipping charge as it normally does?
-Pete
|
|
| Author: | Brickwilbo | | Posted: | May 23, 2021 06:29 | | Subject: | Re: cannot ask for quote - say technical problem | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Pardicimo writes:
| | dose any one else have that problem? any suggestion how to solve?
|
Verify your email address and then try again.
It helped solving the checkout issue.
|
| Author: | Pardicimo | | Posted: | May 23, 2021 06:24 | | Subject: | cannot ask for quote - say technical problem | | Viewed: | 67 times | | Topic: | Technical Issues | |
|
| | dose any one else have that problem? any suggestion how to solve? |
| Author: | ErwinNL | | Posted: | May 22, 2021 02:49 | | Subject: | Re: API help page? | | Viewed: | 38 times | | Topic: | Technical Issues | |
|
| In Technical Issues, majbom writes:
| | In Technical Issues, patpendlego writes:
Great - where did you find that?
|
It used to be linked on the main page correctly but BrickLink changed it back
to the old one in an update and hasn't fixed it since, I did report this
multiple times but meh...
Don't know where the TS found it.
|
|
| Author: | ErwinNL | | Posted: | May 22, 2021 02:44 | | Subject: | API: *new* Undocumented VAT fields. | | Viewed: | 111 times | | Topic: | Technical Issues | |
|
| Good day,
melbourne_josh posted in my Discord that there are new fields in the /order resource
for VAT. These aren't documented yet.
The new fields are:
"vat_collected_by_bl": false,
"cost.vat": "0.0000",
"disp_cost.vat": "0.0000",
I also noticed the Sales Tax fields are not in the documentation anymore.
https://www.bricklink.com/v3/api.page?page=resource-representations-order
I made a list with gotchas and doc issues that can be found here: https://discord.gg/nErkrRB
Kind regards,
Erwin
|
|
| Author: | majbom | | Posted: | May 22, 2021 01:46 | | Subject: | Re: API help page? | | Viewed: | 24 times | | Topic: | Technical Issues | |
|
| In Technical Issues, patpendlego writes:
Great - where did you find that?
|
| Author: | randyipp | | Posted: | May 21, 2021 19:27 | | Subject: | Re: Order summary - System error | | Viewed: | 43 times | | Topic: | Technical Issues | |
|
| In Technical Issues, StephanieB writes:
| | This is stil not fixed???
Nobody get incomming orders and clients cant place order.... ????
|
Tried confirming your address?
http://www.bricklink.com/pref_address.asp
|
| Author: | EBP | | Posted: | May 21, 2021 18:48 | | Subject: | Re: Order summary - System error | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| This is stil not fixed???
Nobody get incomming orders and clients cant place order.... ????
|
|
| Author: | MrPetovan | | Posted: | May 21, 2021 17:16 | | Subject: | Re: New forum message badge doesn't disappear | | Viewed: | 26 times | | Topic: | Technical Issues | |
|
| It works as expected again, thanks!
In Technical Issues, MrPetovan writes:
| | After the recent BrickLink major site update related to VAT on May 18th, the
badge indicating there has been new forum messages since the last visit to https://www.bricklink.com/messageList.asp
is displaying constantly, even if there are no new forum messages since the last
visit.
The badge appears at the top right of the top menu "Community" card and on the
right of the Forum sub-menu tab "Messages". It used to be hidden after a visit
to the main page of the forum. I assume the date/time of the visit is recorded
for each user, and then on subsequent pages it is compared with the last forum
message date/time to decide whether to show this badge or not.
Now that it shows all the time no matter what, I constantly want to check the
forum, because I've been used for this badge to mean that there are new messages
for me to check. However over the last couple of days I've regularly been
disappointed because a new forum message wasn't the reason the badge appeared.
|
|
|
| Author: | 1001jouets.fr | | Posted: | May 21, 2021 12:05 | | Subject: | Re: BricklinkApi class : INVALID_SIGNATURE error | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| In Technical Issues, ErwinNL writes:
Got it ! My environment had a issue : little error in the order of the tokens
and I didn't see it. To the authors of this work, I apologize. PHPBricklinkAPI
works very well.
Thanks to the community.
|
|
| Author: | ErwinNL | | Posted: | May 21, 2021 11:42 | | Subject: | Re: BricklinkApi class : INVALID_SIGNATURE error | | Viewed: | 50 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001jouets.fr writes:
| | In Technical Issues, ErwinNL writes:
Thanks ErwinNL, your example works very fine in a standalone way, with my keys.
The problem comes perhaps with my environment. Thank you for the trying. Notice:
the value of parameter $isDevelopmentdid ot change anything. It worked in both
cases.
|
I had some more time to look into the code, I made my own signer in C# and had
to encode some of the oauth_ parameters like oauth_nonce and oauth_timestamp
because I also had bad signature results and this fixed it for me:
AddOAuthParameter(OAuthConstants.TIMESTAMP, OAuthEncoder.Encode(GetTimestamp()));
AddOAuthParameter(OAuthConstants.NONCE, OAuthEncoder.Encode(GetNonce()));
OAuthEncoder.AddOAuthParameter:
// Encode URL
String encoded = HttpUtility.UrlEncode(text, Encoding.UTF8);
// Make escaped chars uppercase
Regex reg = new Regex(@"%[a-f0-9]{2}");
encoded = reg.Replace(encoded, m = m.Value.ToUpperInvariant());
I used this site to validate all steps:
http://lti.tools/oauth/
|
|
| Author: | 1001jouets.fr | | Posted: | May 21, 2021 11:26 | | Subject: | Re: BricklinkApi class : INVALID_SIGNATURE error | | Viewed: | 36 times | | Topic: | Technical Issues | |
|
| In Technical Issues, ErwinNL writes:
Thanks ErwinNL, your example works very fine in a standalone way, with my keys.
The problem comes perhaps with my environment. Thank you for the trying. Notice:
the value of parameter $isDevelopmentdid ot change anything. It worked in both
cases.
|
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