Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | DrDrewBlood  | | Posted: | Mar 11, 2020 13:45 | | Subject: | Re: Purist Custom Figures | | Viewed: | 21 times | | Topic: | Suggestions | |
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| I don't think users would need the ability to download digital copies of
the minifigures.
They just need the ability to view the parts list (just like we have with official
figures). And the ability to "add all parts" to their Wanted list. Nobody is
downloading designs or selling figures. Just a place to share combinations of
existing official pieces, and add those pieces to a Wanted list.
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| Author: | DrDrewBlood | | Posted: | Mar 11, 2020 13:41 | | Subject: | Re: Purist Custom Figures | | Viewed: | 22 times | | Topic: | Suggestions | |
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| I don't get it. The LEGO brand is saturated with a huge variety of outside
IP. LegoIdeas, MOCs, BrickLink Studio. I don't think what I'm proposing
is that different from what currently exists.
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 |
| Author: | cycbuild | | Posted: | Mar 11, 2020 13:39 | | Subject: | Re: Purist Custom Figures | | Viewed: | 23 times | | Topic: | Suggestions | |
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| In Suggestions, DrDrewBlood writes:
| | I would like a Purist Custom Figures catalog. People can submit pictures, descriptions,
and links to specific components. Buyers can click "add all to wanted list".
Picture Source: Reddit User pumpkinsunrise
|
That kind of convenience would surely generate sales, but you'd have to find
a site that allows themes otherwise it'd be a total nightmare to navigate
through generically named designs.
Rebrickable has a catalog that allows themes, but a search for minifigures only
shows minifig-scale MOCs. Lovely idea though.
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| Author: | SylvainLS | | Posted: | Mar 11, 2020 13:26 | | Subject: | Re: Purist Custom Figures | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, DrDrewBlood writes:
| | A search of "Star Wars", "Marvel" and "Harry Potter" bring up designs in Studio
Gallery.
|
And none of them is downloadable. They are all “Display only.”
| | I don't see what why this would be so different.
|
Exactly.
How would your suggestion work without the ability to download the list of parts
(or put it in a WL)?
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| Author: | runner.caller | | Posted: | Mar 11, 2020 13:26 | | Subject: | Re: Purist Custom Figures | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, SylvainLS writes:
| | In Suggestions, DrDrewBlood writes:
| | Would it be a violation of IP if it's a preexisting license under LEGO?
|
Yes.
Look at what’s happening (and what’s said) for the Studio Gallery.
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You'd think they'd realize that customs add interest to the theme and
product and might lead to more sales, both on BL and lego's website.
"Cool ghosts, now I need to buy castle set so I have a place for them to exist
and I better buy some spare parts to make my castle bigger."
But no, all the [m=cas094](s) in charge veto anything that even smells like IP.
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| Author: | DrDrewBlood | | Posted: | Mar 11, 2020 13:23 | | Subject: | Re: Purist Custom Figures | | Viewed: | 23 times | | Topic: | Suggestions | |
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| Yes, the authentic LEGO portion is crucial. There are so many creative ways to
use preexisting figure pieces. It would be fun to browse people's ideas,
and then have an easy option to add those pieces to my Wanted List.
Thank you Cory for your support!
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| Author: | DrDrewBlood | | Posted: | Mar 11, 2020 13:20 | | Subject: | Re: Purist Custom Figures | | Viewed: | 25 times | | Topic: | Suggestions | |
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| I suppose someone could submit a photo that uses non-purist parts (even though
the rules would specify "official LEGO components only". But if the hair color/style
wasn't available in that color, the system would limit the selection to existing
components.
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| Author: | DrDrewBlood | | Posted: | Mar 11, 2020 13:17 | | Subject: | Re: Purist Custom Figures | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| A search of "Star Wars", "Marvel" and "Harry Potter" bring up designs in Studio
Gallery. I don't see what why this would be so different.
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| Author: | Cob | | Posted: | Mar 11, 2020 13:09 | | Subject: | Re: Purist Custom Figures | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, DrDrewBlood writes:
| | It wouldn't be a comprehensive list of every combination of Minifigure components.
Users would submit their figure, and then there would be a list of components
that correspond to the appropriate official pieces within the market. I hope
that makes sense.
|
This would work well at the beginning, then someone would modify a minifig changing
the hair color or hair style. This would create a new catalog item. Repeat
this over time and then there are 1000+ custom minifigs. After more time there
are 10,000+ and so forth. At a certain point the entire catalog becomes useless
and impossible to manage because there so many custom minifigs it is difficult
to find the correct one.
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| Author: | popsicle | | Posted: | Mar 11, 2020 13:08 | | Subject: | Re: Purist Custom Figures | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, DrDrewBlood writes:
| | I would like a Purist Custom Figures catalog. People can submit pictures, descriptions,
and links to specific components. Buyers can click "add all to wanted list".
Picture Source: Reddit User pumpkinsunrise
|
I like the idea very much, contingent to (as you've put forward) all parts
are authentic LEGO.
It would entail more site work and details to be worked-out, but just might be
well worth the new excitement created for the LEGO minifigure on this site. Help
stimulate the sale numbers of what is a good portion of overall LEGO sales.
Vote yes!
-Cory
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| Author: | SylvainLS | | Posted: | Mar 11, 2020 13:02 | | Subject: | Re: Purist Custom Figures | | Viewed: | 34 times | | Topic: | Suggestions | |
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| In Suggestions, DrDrewBlood writes:
| | Would it be a violation of IP if it's a preexisting license under LEGO?
|
Yes.
Look at what’s happening (and what’s said) for the Studio Gallery.
| | I'm not a lawyer, but I wouldn't think so.
|
IANAL either but it has already been ruled a violation on the Gallery.
| | But as mentioned bellow, these would
fall under MOCs, which I believe are free use.
|
I believe you have to think again.
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| Author: | DrDrewBlood | | Posted: | Mar 11, 2020 13:00 | | Subject: | Re: Purist Custom Figures | | Viewed: | 28 times | | Topic: | Suggestions | |
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| It wouldn't be a comprehensive list of every combination of Minifigure components.
Users would submit their figure, and then there would be a list of components
that correspond to the appropriate official pieces within the market. I hope
that makes sense.
|
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| Author: | yorbrick | | Posted: | Mar 11, 2020 12:55 | | Subject: | Re: Purist Custom Figures | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, DrDrewBlood writes:
| | Wouldn't the part inventory just correspond with the official parts listed
in the Market? Just like official figures, you'd click on the figure and
see what the components are and what figures and sets they come from.
|
There is an almost infinite number of combinations of headgear / heads / torso
assemblies and legs. They cannot all be added and if they were, then they end
up being useless as you cannot possibly view them all.
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| Author: | DrDrewBlood | | Posted: | Mar 11, 2020 12:53 | | Subject: | Re: Purist Custom Figures | | Viewed: | 29 times | | Topic: | Suggestions | |
|
| Wouldn't the part inventory just correspond with the official parts listed
in the Market? Just like official figures, you'd click on the figure and
see what the components are and what figures and sets they come from.
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| Author: | popsicle | | Posted: | Mar 11, 2020 12:52 | | Subject: | Re: Purist Custom Figures | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, DrDrewBlood writes:
| | Would it be a violation of IP if it's a preexisting license under LEGO? I'm
not a lawyer, but I wouldn't think so. But as mentioned bellow, these would
fall under MOCs, which I believe are free use.
|
+1
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| Author: | DrDrewBlood | | Posted: | Mar 11, 2020 12:50 | | Subject: | Re: Purist Custom Figures | | Viewed: | 41 times | | Topic: | Suggestions | |
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| Yes, it would essentially be minifig-only MOCs. The MOC Shope really is dedicated
to builds, and even then doesn't have a components list.
The Studio Gallery is limited to the digital components available, but at least
it hs a list.
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| Author: | Cob | | Posted: | Mar 11, 2020 12:47 | | Subject: | Re: Purist Custom Figures | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, DrDrewBlood writes:
| | I would like a Purist Custom Figures catalog. People can submit pictures, descriptions,
and links to specific components. Buyers can click "add all to wanted list".
Picture Source: Reddit User pumpkinsunrise
|
This looks like a administrative nightmare for those maintaining the "Purist
Custom Figures" catalog. Endless submissions with endless part inventories and
alternative parts.
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| Author: | DrDrewBlood | | Posted: | Mar 11, 2020 12:42 | | Subject: | Re: Purist Custom Figures | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| Would it be a violation of IP if it's a preexisting license under LEGO? I'm
not a lawyer, but I wouldn't think so. But as mentioned bellow, these would
fall under MOCs, which I believe are free use.
|
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| Author: | SylvainLS | | Posted: | Mar 11, 2020 12:34 | | Subject: | Re: Purist Custom Figures | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, starbeanie writes:
| | except those appear to be Harry Potter ghosts which violates IP rights
In Suggestions, DrDrewBlood writes:
| | It would be a completely separate section to avoid confusion, no non-official
pieces, and no selling. It would just be a way for people to share ideas, and
for others to add components to their wishlist. I think this avoids all of the
issues surrounding BrickArms.
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|
And it would be exactly like any other MOC, just minifig-only MOCs, and for that
there already are the MOC Shop (haha) and the Studio Gallery.
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| Author: | starbeanie | | Posted: | Mar 11, 2020 12:21 | | Subject: | Re: Purist Custom Figures | | Viewed: | 46 times | | Topic: | Suggestions | |
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| except those appear to be Harry Potter ghosts which violates IP rights
In Suggestions, DrDrewBlood writes:
| | It would be a completely separate section to avoid confusion, no non-official
pieces, and no selling. It would just be a way for people to share ideas, and
for others to add components to their wishlist. I think this avoids all of the
issues surrounding BrickArms.
|
|
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| Author: | DrDrewBlood | | Posted: | Mar 11, 2020 12:20 | | Subject: | Re: Purist Custom Figures | | Viewed: | 48 times | | Topic: | Suggestions | |
|
| It would be a completely separate section to avoid confusion, no non-official
pieces, and no selling. It would just be a way for people to share ideas, and
for others to add components to their wishlist. I think this avoids all of the
issues surrounding BrickArms.
|
| Author: | StormChaser | | Posted: | Mar 11, 2020 12:10 | | Subject: | Re: Purist Custom Figures | | Viewed: | 66 times | | Topic: | Suggestions | |
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| In Suggestions, DrDrewBlood writes:
| | I would like a Purist Custom Figures catalog.
|
The likelihood of adding anything to the catalog that is not an official LEGO
product is almost 0%. Adding BrickArms products was an absolute disaster and
now that the site is a wholly-owned subsidiary of TLG I would not expect that
disaster to be repeated.
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| Author: | DrDrewBlood | | Posted: | Mar 11, 2020 11:59 | | Subject: | Purist Custom Figures | | Viewed: | 278 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I would like a Purist Custom Figures catalog. People can submit pictures, descriptions,
and links to specific components. Buyers can click "add all to wanted list".
Picture Source: Reddit User pumpkinsunrise
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| Author: | peregrinator | | Posted: | Mar 10, 2020 08:59 | | Subject: | Wanted List Buying Page - open carts | | Viewed: | 63 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| My apologies if this has already been suggested.
It would be great if, in addition to showing favorited stores and those with
coupons first, you could also show stores in which you have open carts first.
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| Author: | popsicle | | Posted: | Mar 6, 2020 10:24 | | Subject: | Re: Sending coupons to store fans | | Viewed: | 62 times | | Topic: | Suggestions | |
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| In Suggestions, peregrinator writes:
| | This is in reference to this thread in General: https://www.bricklink.com/messageThread.asp?ID=264579
My suggestion is, that when a user favorites a store, he or she should also have
the option to receive coupons from that store. This should get around any concerns
about privacy.
|
I like it! Voted yes
-Cory
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| Author: | yorbrick | | Posted: | Mar 6, 2020 09:45 | | Subject: | Re: Build Feature For Casual Sellers | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, axaday writes:
| | I realize this a high level coding idea, not something quick and easy, but it
just occurred to me when I saw something shown here on the forum. I think it
attract business to Bricklink from eBay and Craigslist and various other platforms.
We could make a feature where one item could be casually sold without becoming
a store, offered on the forum or some other way, and the sale could be official
and register for fees and everything. Buyer would know it was different from
buying from an established store, but it would make it easier for someone who
just wanted to sell 3 sets from their childhood or just wanted to get rid of
a box of their children's used Lego. Right now someone just has to tell
someone in the forum that they'll have to make a store and I expect 98 times
out of 100, they shrug their shoulders and go to eBay or Craigslist.
|
They shelved auctions about ten years ago.
It would be a good idea for job lots but I guess the problem is that people might
use it to scam. If there is no seller verification (the barrier to open a store)
then it wouldn't surprise me if we saw lots of listings for UCS MFs and the
like. Similarly, people might try to use it to sell license based MOCs that are
not allowed on the site any more. So presumably someone would have to police
it to ensure that LEGO is not allowing the sale of anything not allowed on the
main site.
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| Author: | peregrinator | | Posted: | Mar 6, 2020 09:40 | | Subject: | Sending coupons to store fans | | Viewed: | 76 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| This is in reference to this thread in General: https://www.bricklink.com/messageThread.asp?ID=264579
My suggestion is, that when a user favorites a store, he or she should also have
the option to receive coupons from that store. This should get around any concerns
about privacy.
|
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| Author: | axaday | | Posted: | Mar 6, 2020 08:33 | | Subject: | Build Feature For Casual Sellers | | Viewed: | 100 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I realize this a high level coding idea, not something quick and easy, but it
just occurred to me when I saw something shown here on the forum. I think it
attract business to Bricklink from eBay and Craigslist and various other platforms.
We could make a feature where one item could be casually sold without becoming
a store, offered on the forum or some other way, and the sale could be official
and register for fees and everything. Buyer would know it was different from
buying from an established store, but it would make it easier for someone who
just wanted to sell 3 sets from their childhood or just wanted to get rid of
a box of their children's used Lego. Right now someone just has to tell
someone in the forum that they'll have to make a store and I expect 98 times
out of 100, they shrug their shoulders and go to eBay or Craigslist.
|
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| Author: | yorbrick | | Posted: | Mar 5, 2020 11:09 | | Subject: | Re: Have an inventory for instruction books | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, StarBrick writes:
| | In Suggestions, Threewit writes:
| | When I need a full set of books and a seller only has 1. I feel like I should
be able to buy the full set or it should be easier to find a full set.
|
Indeed, make it possible to add 'complete/incomplete' to the standard
selection criteria, so: add it to the database for this category 
|
I imagine people might also list ones with missing pages as incomplete. Although
if there is a description of what is missing, it should not be too bad.
Of course the alternative is individual entries for each instruction book.
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| Author: | electricbaer | | Posted: | Mar 5, 2020 10:38 | | Subject: | Re: Have an inventory for instruction books | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, Threewit writes:
| | When I need a full set of books and a seller only has 1. I feel like I should
be able to buy the full set or it should be easier to find a full set.
|
It's been suggested before, it's a good idea IMO
https://www.bricklink.com/message.asp?ID=1135577
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| Author: | StarBrick | | Posted: | Mar 5, 2020 10:14 | | Subject: | Re: Have an inventory for instruction books | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, kevinyaxley writes:
| | Which ones are you looking for? I have a bin full of instruction books I haven't
listed.
Message me with the details.
In Suggestions, Threewit writes:
| | When I need a full set of books and a seller only has 1. I feel like I should
be able to buy the full set or it should be easier to find a full set.
|
|
That's not what is intended I reckon....?
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| Author: | StarBrick | | Posted: | Mar 5, 2020 10:13 | | Subject: | Re: Have an inventory for instruction books | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, Threewit writes:
| | When I need a full set of books and a seller only has 1. I feel like I should
be able to buy the full set or it should be easier to find a full set.
|
Indeed, make it possible to add 'complete/incomplete' to the standard
selection criteria, so: add it to the database for this category
|
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| Author: | kevinyaxley | | Posted: | Mar 5, 2020 00:15 | | Subject: | Re: Have an inventory for instruction books | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| Which ones are you looking for? I have a bin full of instruction books I haven't
listed.
Message me with the details.
In Suggestions, Threewit writes:
| | When I need a full set of books and a seller only has 1. I feel like I should
be able to buy the full set or it should be easier to find a full set.
|
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| Author: | Threewit | | Posted: | Mar 4, 2020 20:41 | | Subject: | Have an inventory for instruction books | | Viewed: | 132 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| When I need a full set of books and a seller only has 1. I feel like I should
be able to buy the full set or it should be easier to find a full set.
|
| Author: | Brickman4you | | Posted: | Mar 3, 2020 11:55 | | Subject: | Re: Add Shipped button (+ others?) to OrderRcvd p | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, miskox writes:
I have always made all my changes on the the order edit page along with completing
the drive through, seems to speed things up. So, I wish there was a leave feedback
link on the order edit page.
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| Author: | blockbuster | | Posted: | Mar 3, 2020 05:24 | | Subject: | Re: Add Shipped button (+ others?) to OrderRcvd p | | Viewed: | 26 times | | Topic: | Suggestions | |
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| | Feedback button please. |
| Author: | miskox | | Posted: | Mar 3, 2020 04:41 | | Subject: | Add Shipped button (+ others?) to OrderRcvd p | | Viewed: | 71 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| It would be good to have a Shipped check box on the OrderDetail page (https://www.bricklink.com/orderDetail.asp?ID=xxxxxxx)
so we don't have to go back to the previous page.
Maybe some others can be added (leave feedback?).
Thanks.
Saso
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| Author: | popsicle | | Posted: | Feb 29, 2020 16:16 | | Subject: | Re: Inventory Backup/Restore/Deletion Prevention | | Viewed: | 58 times | | Topic: | Suggestions | |
|
| In Suggestions, Miro78 writes:
| | To prevent accidental deletion of inventory or restore of store's inventory
for various reasons like accidental deletions, price changes, etc. Currently
changes cannot be undone and a self administered restore function would be beneficial.
Requiring administrative assistance in restoring one's inventory is inconvenient
on both the seller and the BL team.
Remedy Option 1
To prevent strain on the infrastructure of constant periodic backups of everyone's
inventory, the backup would only initiate when a user enters their store's
inventory page, and limited to certain time intervals (once a day, once per hour,
or whatever the system can handle). The seller would have the option of self
initiate backup as needed.
Remedy Option 2
If the infrastructure cannot handle backups on their own system, perhaps Bricklink
can prompt user with an option to download inventory prior to deletion or major
changes being done to it, and self administer restore function.
Remedy Option 3
At the least, the system should require a re-login to the account when inventory
deletion function is selected to prevent accidental deletion of the store's
inventory.
The above options are no mutually exclusive and can be implemented in tandem
depending on what Bricklink system/team can implement.
|
Some very good ideas and thoughts!
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| Author: | yorbrick | | Posted: | Feb 29, 2020 15:56 | | Subject: | Re: Inventory Backup/Restore/Deletion Prevention | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| In Suggestions, Miro78 writes:
| | To prevent accidental deletion of inventory or restore of store's inventory
for various reasons like accidental deletions, price changes, etc. Currently
changes cannot be undone and a self administered restore function would be beneficial.
Requiring administrative assistance in restoring one's inventory is inconvenient
on both the seller and the BL team.
Remedy Option 1
To prevent strain on the infrastructure of constant periodic backups of everyone's
inventory, the backup would only initiate when a user enters their store's
inventory page, and limited to certain time intervals (once a day, once per hour,
or whatever the system can handle). The seller would have the option of self
initiate backup as needed.
Remedy Option 2
If the infrastructure cannot handle backups on their own system, perhaps Bricklink
can prompt user with an option to download inventory prior to deletion or major
changes being done to it, and self administer restore function.
Remedy Option 3
At the least, the system should require a re-login to the account when inventory
deletion function is selected to prevent accidental deletion of the store's
inventory.
The above options are no mutually exclusive and can be implemented in tandem
depending on what Bricklink system/team can implement.
|
Or maybe LEGO can see money in it. $5 a month for insurance against accidental
deletion.
|
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| Author: | Miro78 | | Posted: | Feb 29, 2020 11:27 | | Subject: | Inventory Backup/Restore/Deletion Prevention | | Viewed: | 119 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| To prevent accidental deletion of inventory or restore of store's inventory
for various reasons like accidental deletions, price changes, etc. Currently
changes cannot be undone and a self administered restore function would be beneficial.
Requiring administrative assistance in restoring one's inventory is inconvenient
on both the seller and the BL team.
Remedy Option 1
To prevent strain on the infrastructure of constant periodic backups of everyone's
inventory, the backup would only initiate when a user enters their store's
inventory page, and limited to certain time intervals (once a day, once per hour,
or whatever the system can handle). The seller would have the option of self
initiate backup as needed.
Remedy Option 2
If the infrastructure cannot handle backups on their own system, perhaps Bricklink
can prompt user with an option to download inventory prior to deletion or major
changes being done to it, and self administer restore function.
Remedy Option 3
At the least, the system should require a re-login to the account when inventory
deletion function is selected to prevent accidental deletion of the store's
inventory.
The above options are no mutually exclusive and can be implemented in tandem
depending on what Bricklink system/team can implement.
|
|
| Author: | qwertyboy | | Posted: | Feb 28, 2020 16:09 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | When a seller changes the drop menu to 'paid' or 'shipped' the
buyer still sees the paid box as red indicating unpaid (only when payment was
off Bricklink)
|
If the customer still sees a red "paid" box with the check box open _after_ the
seller changed the order to "paid" - that sounds like a bug to me.
Niek.
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| Author: | Heartbricker | | Posted: | Feb 28, 2020 15:03 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, Brickwilbo writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, BricksThatStick writes:
| | In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
I don't think i understand your answer, perhaps if you walk me step by step
then i might be able to understand better.
we change the 'order status'; drop menu to 'paid' or 'shipped'
but the buyer still sees a red checkbox next to the 'paid' checkboxes.
those checkboxed are not showing for me as a seller.
i do understand that buyers can check the 'paid' box even if they didn't
which is a different issue that doesn't really concern me however it would
be nice if the buyer checked the box accidentally if i was able to uncheck it-
but i don't want to sidestep the underline issue i raised initially:
Buyers that paid via link or sent a payment manually are not always aware that
it is up to them to check the 'paid' box to turn it green and mistakenly
think that their offsite payment did not go through and end up paying a second
time.
If i was able to check the box for or before they do and they would see it green
instead of red- it would reduce the occurrences of duplicate payments which has
been happening 1-3 time per month for us.
|
BricksThatStick is right, with this method you can check that box (separating
payment and order status in the settings and then change the payment status to
submitted or something like that).
But do you really need this? The box means "payment submitted" (not "paid") so
it is by definition a status update that only the buyer can make. The only thing
you can do from your side is verify the payment and update it to "paid". I don't
see why you'd want to update the status to "payment submitted", the buyer
can do this by themselves. The box can't be red if the order status is "paid".
|
Thank you, i'm going to try adjusting the setting to see if that works.
I agree that the buyer needs to change the box BUT in reality 1-3 times per month
i get a buyer (usually new) that doesn't know that it is their task and probably
believes that the system should have automatically change this to 'green'
paid status. when they see 'red' they believe that the payment they submitted
didn't go through and they pay a second time.
When a seller changes the drop menu to 'paid' or 'shipped' the
buyer still sees the paid box as red indicating unpaid (only when payment was
off Bricklink)
Thanks for taking the time to help, i'll let you know after i go through
the settings section.
Best wishes.
|
Ah I see, well, in that case it probably won't help much even if you change
it, because in such cases it seems like they are expecting realtime feedback
from the site. I include a standard instruction in my invoice asking buyers to
mark the order as paid after sending payment, might help too.
Probably good if Bricklink would improve the interface a little so that it is
clear for new users they need to do this. Best if it shows up in their to-do
items in the top right corner - that way they'd be more likely to understand
the system and more likely to do it.
Separating payment and order status can be done here by the way:
https://www.bricklink.com/orderSettings.asp?viewFrom=P
I am not 100% sure it corresponds to the checkbox, but I know that the grand
total showing up in a bold font on the seller's side corresponds to a checked
box at the buyer's side.
|
That does help!! Thank you!
I wonder if when i change the payment status to 'completed' would the
buyers box turn green?
|
https://www.bricklink.com/help.asp?helpID=121
|
Thank you, but the page doesn't address my question: if i (seller) change
payment status to 'completed' would the buyer still see a red box next
to his payment status or will that turn to green for the buyer?
|
|
| Author: | Brickwilbo | | Posted: | Feb 28, 2020 14:54 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, BricksThatStick writes:
| | In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
I don't think i understand your answer, perhaps if you walk me step by step
then i might be able to understand better.
we change the 'order status'; drop menu to 'paid' or 'shipped'
but the buyer still sees a red checkbox next to the 'paid' checkboxes.
those checkboxed are not showing for me as a seller.
i do understand that buyers can check the 'paid' box even if they didn't
which is a different issue that doesn't really concern me however it would
be nice if the buyer checked the box accidentally if i was able to uncheck it-
but i don't want to sidestep the underline issue i raised initially:
Buyers that paid via link or sent a payment manually are not always aware that
it is up to them to check the 'paid' box to turn it green and mistakenly
think that their offsite payment did not go through and end up paying a second
time.
If i was able to check the box for or before they do and they would see it green
instead of red- it would reduce the occurrences of duplicate payments which has
been happening 1-3 time per month for us.
|
BricksThatStick is right, with this method you can check that box (separating
payment and order status in the settings and then change the payment status to
submitted or something like that).
But do you really need this? The box means "payment submitted" (not "paid") so
it is by definition a status update that only the buyer can make. The only thing
you can do from your side is verify the payment and update it to "paid". I don't
see why you'd want to update the status to "payment submitted", the buyer
can do this by themselves. The box can't be red if the order status is "paid".
|
Thank you, i'm going to try adjusting the setting to see if that works.
I agree that the buyer needs to change the box BUT in reality 1-3 times per month
i get a buyer (usually new) that doesn't know that it is their task and probably
believes that the system should have automatically change this to 'green'
paid status. when they see 'red' they believe that the payment they submitted
didn't go through and they pay a second time.
When a seller changes the drop menu to 'paid' or 'shipped' the
buyer still sees the paid box as red indicating unpaid (only when payment was
off Bricklink)
Thanks for taking the time to help, i'll let you know after i go through
the settings section.
Best wishes.
|
Ah I see, well, in that case it probably won't help much even if you change
it, because in such cases it seems like they are expecting realtime feedback
from the site. I include a standard instruction in my invoice asking buyers to
mark the order as paid after sending payment, might help too.
Probably good if Bricklink would improve the interface a little so that it is
clear for new users they need to do this. Best if it shows up in their to-do
items in the top right corner - that way they'd be more likely to understand
the system and more likely to do it.
Separating payment and order status can be done here by the way:
https://www.bricklink.com/orderSettings.asp?viewFrom=P
I am not 100% sure it corresponds to the checkbox, but I know that the grand
total showing up in a bold font on the seller's side corresponds to a checked
box at the buyer's side.
|
That does help!! Thank you!
I wonder if when i change the payment status to 'completed' would the
buyers box turn green?
|
https://www.bricklink.com/help.asp?helpID=121
|
|
| Author: | Teup | | Posted: | Feb 28, 2020 14:54 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, BricksThatStick writes:
| | In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
I don't think i understand your answer, perhaps if you walk me step by step
then i might be able to understand better.
we change the 'order status'; drop menu to 'paid' or 'shipped'
but the buyer still sees a red checkbox next to the 'paid' checkboxes.
those checkboxed are not showing for me as a seller.
i do understand that buyers can check the 'paid' box even if they didn't
which is a different issue that doesn't really concern me however it would
be nice if the buyer checked the box accidentally if i was able to uncheck it-
but i don't want to sidestep the underline issue i raised initially:
Buyers that paid via link or sent a payment manually are not always aware that
it is up to them to check the 'paid' box to turn it green and mistakenly
think that their offsite payment did not go through and end up paying a second
time.
If i was able to check the box for or before they do and they would see it green
instead of red- it would reduce the occurrences of duplicate payments which has
been happening 1-3 time per month for us.
|
BricksThatStick is right, with this method you can check that box (separating
payment and order status in the settings and then change the payment status to
submitted or something like that).
But do you really need this? The box means "payment submitted" (not "paid") so
it is by definition a status update that only the buyer can make. The only thing
you can do from your side is verify the payment and update it to "paid". I don't
see why you'd want to update the status to "payment submitted", the buyer
can do this by themselves. The box can't be red if the order status is "paid".
|
Thank you, i'm going to try adjusting the setting to see if that works.
I agree that the buyer needs to change the box BUT in reality 1-3 times per month
i get a buyer (usually new) that doesn't know that it is their task and probably
believes that the system should have automatically change this to 'green'
paid status. when they see 'red' they believe that the payment they submitted
didn't go through and they pay a second time.
When a seller changes the drop menu to 'paid' or 'shipped' the
buyer still sees the paid box as red indicating unpaid (only when payment was
off Bricklink)
Thanks for taking the time to help, i'll let you know after i go through
the settings section.
Best wishes.
|
Ah I see, well, in that case it probably won't help much even if you change
it, because in such cases it seems like they are expecting realtime feedback
from the site. I include a standard instruction in my invoice asking buyers to
mark the order as paid after sending payment, might help too.
Probably good if Bricklink would improve the interface a little so that it is
clear for new users they need to do this. Best if it shows up in their to-do
items in the top right corner - that way they'd be more likely to understand
the system and more likely to do it.
Separating payment and order status can be done here by the way:
https://www.bricklink.com/orderSettings.asp?viewFrom=P
I am not 100% sure it corresponds to the checkbox, but I know that the grand
total showing up in a bold font on the seller's side corresponds to a checked
box at the buyer's side.
|
That does help!! Thank you!
I wonder if when i change the payment status to 'completed' would the
buyers box turn green?
|
Not sure, but if it makes the grand show in a bold font on your side, then yes
(maybe you need to change it back to not separating order and payment status
to see bold grand totals? not sure)
|
|
| Author: | Heartbricker | | Posted: | Feb 28, 2020 14:44 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, BricksThatStick writes:
| | In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
I don't think i understand your answer, perhaps if you walk me step by step
then i might be able to understand better.
we change the 'order status'; drop menu to 'paid' or 'shipped'
but the buyer still sees a red checkbox next to the 'paid' checkboxes.
those checkboxed are not showing for me as a seller.
i do understand that buyers can check the 'paid' box even if they didn't
which is a different issue that doesn't really concern me however it would
be nice if the buyer checked the box accidentally if i was able to uncheck it-
but i don't want to sidestep the underline issue i raised initially:
Buyers that paid via link or sent a payment manually are not always aware that
it is up to them to check the 'paid' box to turn it green and mistakenly
think that their offsite payment did not go through and end up paying a second
time.
If i was able to check the box for or before they do and they would see it green
instead of red- it would reduce the occurrences of duplicate payments which has
been happening 1-3 time per month for us.
|
BricksThatStick is right, with this method you can check that box (separating
payment and order status in the settings and then change the payment status to
submitted or something like that).
But do you really need this? The box means "payment submitted" (not "paid") so
it is by definition a status update that only the buyer can make. The only thing
you can do from your side is verify the payment and update it to "paid". I don't
see why you'd want to update the status to "payment submitted", the buyer
can do this by themselves. The box can't be red if the order status is "paid".
|
Thank you, i'm going to try adjusting the setting to see if that works.
I agree that the buyer needs to change the box BUT in reality 1-3 times per month
i get a buyer (usually new) that doesn't know that it is their task and probably
believes that the system should have automatically change this to 'green'
paid status. when they see 'red' they believe that the payment they submitted
didn't go through and they pay a second time.
When a seller changes the drop menu to 'paid' or 'shipped' the
buyer still sees the paid box as red indicating unpaid (only when payment was
off Bricklink)
Thanks for taking the time to help, i'll let you know after i go through
the settings section.
Best wishes.
|
Ah I see, well, in that case it probably won't help much even if you change
it, because in such cases it seems like they are expecting realtime feedback
from the site. I include a standard instruction in my invoice asking buyers to
mark the order as paid after sending payment, might help too.
Probably good if Bricklink would improve the interface a little so that it is
clear for new users they need to do this. Best if it shows up in their to-do
items in the top right corner - that way they'd be more likely to understand
the system and more likely to do it.
Separating payment and order status can be done here by the way:
https://www.bricklink.com/orderSettings.asp?viewFrom=P
I am not 100% sure it corresponds to the checkbox, but I know that the grand
total showing up in a bold font on the seller's side corresponds to a checked
box at the buyer's side.
|
That does help!! Thank you!
I wonder if when i change the payment status to 'completed' would the
buyers box turn green?
|
|
| Author: | Teup | | Posted: | Feb 28, 2020 14:30 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, BricksThatStick writes:
| | In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
I don't think i understand your answer, perhaps if you walk me step by step
then i might be able to understand better.
we change the 'order status'; drop menu to 'paid' or 'shipped'
but the buyer still sees a red checkbox next to the 'paid' checkboxes.
those checkboxed are not showing for me as a seller.
i do understand that buyers can check the 'paid' box even if they didn't
which is a different issue that doesn't really concern me however it would
be nice if the buyer checked the box accidentally if i was able to uncheck it-
but i don't want to sidestep the underline issue i raised initially:
Buyers that paid via link or sent a payment manually are not always aware that
it is up to them to check the 'paid' box to turn it green and mistakenly
think that their offsite payment did not go through and end up paying a second
time.
If i was able to check the box for or before they do and they would see it green
instead of red- it would reduce the occurrences of duplicate payments which has
been happening 1-3 time per month for us.
|
BricksThatStick is right, with this method you can check that box (separating
payment and order status in the settings and then change the payment status to
submitted or something like that).
But do you really need this? The box means "payment submitted" (not "paid") so
it is by definition a status update that only the buyer can make. The only thing
you can do from your side is verify the payment and update it to "paid". I don't
see why you'd want to update the status to "payment submitted", the buyer
can do this by themselves. The box can't be red if the order status is "paid".
|
Thank you, i'm going to try adjusting the setting to see if that works.
I agree that the buyer needs to change the box BUT in reality 1-3 times per month
i get a buyer (usually new) that doesn't know that it is their task and probably
believes that the system should have automatically change this to 'green'
paid status. when they see 'red' they believe that the payment they submitted
didn't go through and they pay a second time.
When a seller changes the drop menu to 'paid' or 'shipped' the
buyer still sees the paid box as red indicating unpaid (only when payment was
off Bricklink)
Thanks for taking the time to help, i'll let you know after i go through
the settings section.
Best wishes.
|
Ah I see, well, in that case it probably won't help much even if you change
it, because in such cases it seems like they are expecting realtime feedback
from the site. I include a standard instruction in my invoice asking buyers to
mark the order as paid after sending payment, might help too.
Probably good if Bricklink would improve the interface a little so that it is
clear for new users they need to do this. Best if it shows up in their to-do
items in the top right corner - that way they'd be more likely to understand
the system and more likely to do it.
Separating payment and order status can be done here by the way:
https://www.bricklink.com/orderSettings.asp?viewFrom=P
I am not 100% sure it corresponds to the checkbox, but I know that the grand
total showing up in a bold font on the seller's side corresponds to a checked
box at the buyer's side.
|
|
| Author: | Heartbricker | | Posted: | Feb 28, 2020 14:16 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, BricksThatStick writes:
| | In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
I don't think i understand your answer, perhaps if you walk me step by step
then i might be able to understand better.
we change the 'order status'; drop menu to 'paid' or 'shipped'
but the buyer still sees a red checkbox next to the 'paid' checkboxes.
those checkboxed are not showing for me as a seller.
i do understand that buyers can check the 'paid' box even if they didn't
which is a different issue that doesn't really concern me however it would
be nice if the buyer checked the box accidentally if i was able to uncheck it-
but i don't want to sidestep the underline issue i raised initially:
Buyers that paid via link or sent a payment manually are not always aware that
it is up to them to check the 'paid' box to turn it green and mistakenly
think that their offsite payment did not go through and end up paying a second
time.
If i was able to check the box for or before they do and they would see it green
instead of red- it would reduce the occurrences of duplicate payments which has
been happening 1-3 time per month for us.
|
BricksThatStick is right, with this method you can check that box (separating
payment and order status in the settings and then change the payment status to
submitted or something like that).
But do you really need this? The box means "payment submitted" (not "paid") so
it is by definition a status update that only the buyer can make. The only thing
you can do from your side is verify the payment and update it to "paid". I don't
see why you'd want to update the status to "payment submitted", the buyer
can do this by themselves. The box can't be red if the order status is "paid".
|
Thank you, i'm going to try adjusting the setting to see if that works.
I agree that the buyer needs to change the box BUT in reality 1-3 times per month
i get a buyer (usually new) that doesn't know that it is their task and probably
believes that the system should have automatically change this to 'green'
paid status. when they see 'red' they believe that the payment they submitted
didn't go through and they pay a second time.
When a seller changes the drop menu to 'paid' or 'shipped' the
buyer still sees the paid box as red indicating unpaid (only when payment was
off Bricklink)
Thanks for taking the time to help, i'll let you know after i go through
the settings section.
Best wishes.
|
|
| Author: | Teup | | Posted: | Feb 28, 2020 06:59 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | In Suggestions, BricksThatStick writes:
| | In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
I don't think i understand your answer, perhaps if you walk me step by step
then i might be able to understand better.
we change the 'order status'; drop menu to 'paid' or 'shipped'
but the buyer still sees a red checkbox next to the 'paid' checkboxes.
those checkboxed are not showing for me as a seller.
i do understand that buyers can check the 'paid' box even if they didn't
which is a different issue that doesn't really concern me however it would
be nice if the buyer checked the box accidentally if i was able to uncheck it-
but i don't want to sidestep the underline issue i raised initially:
Buyers that paid via link or sent a payment manually are not always aware that
it is up to them to check the 'paid' box to turn it green and mistakenly
think that their offsite payment did not go through and end up paying a second
time.
If i was able to check the box for or before they do and they would see it green
instead of red- it would reduce the occurrences of duplicate payments which has
been happening 1-3 time per month for us.
|
BricksThatStick is right, with this method you can check that box (separating
payment and order status in the settings and then change the payment status to
submitted or something like that).
But do you really need this? The box means "payment submitted" (not "paid") so
it is by definition a status update that only the buyer can make. The only thing
you can do from your side is verify the payment and update it to "paid". I don't
see why you'd want to update the status to "payment submitted", the buyer
can do this by themselves. The box can't be red if the order status is "paid".
|
|
| Author: | ratas | | Posted: | Feb 28, 2020 03:57 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, Legoboy_II writes:
| | I agree.
When I first joined, I was confused and almost paid again. Instead I contacted
the seller and they kindly helped me understand.
I would think, however, that the option actually should be reversed - the box
should only be changed by the seller? Which would indicate to me, the buyer,
that the seller received payment?
|
If the box was only handled by the seller, it could be removed, as there already
is another thing for payment status for sellers. The sole purpose of that particular
fields is exactly to allow the buyer to give a little bit of extra info to the
seller about payment process, when the payment method does not do it automatically.
The biggest problem, imho, at the moment is that BL help page content for the
"Paid" field behind the (?) icon does not match what is actually going on in
the Orders Placed -page.
https://www.bricklink.com/help.asp?helpID=121
Naming of fields and/or states, etc. Talking about quite a number of payment
statuses, yet we can only see red/green box with possibly a checkbox. That page
is useless and only confuses buyers.
The number of issues might be reduced if the (?) info actually described things
correctly and clearly.
There is another help page which was a little bit more helpful:
https://www.bricklink.com/help.asp?helpID=134
The last point seems to match what is actually working on the Orders page. However,
the whole page should probably change "You" to "Buyer" for clarity, and the last
point telling about "payment has been sent" might add some extra info on that,
as I think it does not explain all the possible situations correctly (or clearly).
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| Author: | Heartbricker | | Posted: | Feb 27, 2020 20:12 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, BricksThatStick writes:
| | In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
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If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
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I don't think i understand your answer, perhaps if you walk me step by step
then i might be able to understand better.
we change the 'order status'; drop menu to 'paid' or 'shipped'
but the buyer still sees a red checkbox next to the 'paid' checkboxes.
those checkboxed are not showing for me as a seller.
i do understand that buyers can check the 'paid' box even if they didn't
which is a different issue that doesn't really concern me however it would
be nice if the buyer checked the box accidentally if i was able to uncheck it-
but i don't want to sidestep the underline issue i raised initially:
Buyers that paid via link or sent a payment manually are not always aware that
it is up to them to check the 'paid' box to turn it green and mistakenly
think that their offsite payment did not go through and end up paying a second
time.
If i was able to check the box for or before they do and they would see it green
instead of red- it would reduce the occurrences of duplicate payments which has
been happening 1-3 time per month for us.
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