Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | ratas  | | Posted: | Feb 28, 2020 03:57 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, Legoboy_II writes:
| | I agree.
When I first joined, I was confused and almost paid again. Instead I contacted
the seller and they kindly helped me understand.
I would think, however, that the option actually should be reversed - the box
should only be changed by the seller? Which would indicate to me, the buyer,
that the seller received payment?
|
If the box was only handled by the seller, it could be removed, as there already
is another thing for payment status for sellers. The sole purpose of that particular
fields is exactly to allow the buyer to give a little bit of extra info to the
seller about payment process, when the payment method does not do it automatically.
The biggest problem, imho, at the moment is that BL help page content for the
"Paid" field behind the (?) icon does not match what is actually going on in
the Orders Placed -page.
https://www.bricklink.com/help.asp?helpID=121
Naming of fields and/or states, etc. Talking about quite a number of payment
statuses, yet we can only see red/green box with possibly a checkbox. That page
is useless and only confuses buyers.
The number of issues might be reduced if the (?) info actually described things
correctly and clearly.
There is another help page which was a little bit more helpful:
https://www.bricklink.com/help.asp?helpID=134
The last point seems to match what is actually working on the Orders page. However,
the whole page should probably change "You" to "Buyer" for clarity, and the last
point telling about "payment has been sent" might add some extra info on that,
as I think it does not explain all the possible situations correctly (or clearly).
|
 |
| Author: | Heartbricker | | Posted: | Feb 27, 2020 20:12 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 54 times | | Topic: | Suggestions | |
|
| In Suggestions, BricksThatStick writes:
| | In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
I don't think i understand your answer, perhaps if you walk me step by step
then i might be able to understand better.
we change the 'order status'; drop menu to 'paid' or 'shipped'
but the buyer still sees a red checkbox next to the 'paid' checkboxes.
those checkboxed are not showing for me as a seller.
i do understand that buyers can check the 'paid' box even if they didn't
which is a different issue that doesn't really concern me however it would
be nice if the buyer checked the box accidentally if i was able to uncheck it-
but i don't want to sidestep the underline issue i raised initially:
Buyers that paid via link or sent a payment manually are not always aware that
it is up to them to check the 'paid' box to turn it green and mistakenly
think that their offsite payment did not go through and end up paying a second
time.
If i was able to check the box for or before they do and they would see it green
instead of red- it would reduce the occurrences of duplicate payments which has
been happening 1-3 time per month for us.
|
|
| Author: | BricksThatStick | | Posted: | Feb 27, 2020 18:19 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
|
| Author: | Legoboy_II | | Posted: | Feb 27, 2020 18:12 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| I agree.
When I first joined, I was confused and almost paid again. Instead I contacted
the seller and they kindly helped me understand.
I would think, however, that the option actually should be reversed - the box
should only be changed by the seller? Which would indicate to me, the buyer,
that the seller received payment?
In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
|
|
| Author: | Heartbricker | | Posted: | Feb 27, 2020 16:36 | | Subject: | Allow sellers ability to check red 'paid' box | | Viewed: | 151 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
|
| Author: | dule011bgd | | Posted: | Feb 27, 2020 06:52 | | Subject: | Re: Printing Wanted Lists | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, littlepb writes:
| | In Suggestions, Brickwilbo writes:
Thanks! I do also think that it would be a good addition to the new view
|
Hi, i also think this is very useful. Also there is info that old view will be
disabled soon and also there is paging which is useless for printing
|
|
| Author: | VOTB | | Posted: | Feb 26, 2020 20:17 | | Subject: | Re: Add to Community Experts group | | Viewed: | 67 times | | Topic: | Suggestions | |
|
| Thanks, Bill for putting this up. I know we have had some great conversations
off-forum about this.
While I know that some may be opposed to the CAP I am glad that you posted it
to the community. I feel it may be one of the best ways for sellers to have a
better voice with BL. Currently, it seems that people send their request out
into the ether of the forum, some never to be heard except by other forum members.
Others scream and yell and get a response. The goal would be to have a group
who could gather concerns, ideas, and support from the community, and deliver
it in a cohesive manner to BL and TLG. The hope is that everyone's voices
will be heard, not just the loudest. Secondly, the hope would be that (in time)
BL and TLG may ask for feedback before things go public, so that a representative
group may help in identifying concerns before things go to a boiling point.
|
|
| Author: | Brickwilbo | | Posted: | Feb 26, 2020 13:56 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 50 times | | Topic: | Suggestions | |
|
| In Suggestions, WildBricks writes:
| | | |
Have your tried with the payment status Returned or Bounced?
Sergio
|
Yes, I have tried both of those. If we had a status of rejected then the system
would need to be programmed to then allow a NPB. I've also reset the status
to pending.
|
Check the order received page settings to Separate the payment status from the
order status.
Change the Order status from Paid, then you can change the payment status as
none and start the NPB process.
|
|
| Author: | hpoort | | Posted: | Feb 26, 2020 10:57 | | Subject: | Re: Bricklink Studio part | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, Milble_79 writes:
| | Please add to the Bricklink Studio parts list:
87610pb02 - Minifigure, Headgear Helmet with Holes, SW Mandalorian with Blue
and White Pattern
|
You should post this request on the appropriate forum: https://forum.bricklink.com/
topic 'Studio Parts'
|
| Author: | Milble_79 | | Posted: | Feb 26, 2020 09:11 | | Subject: | Bricklink Studio part | | Viewed: | 64 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Please add to the Bricklink Studio parts list:
87610pb02 - Minifigure, Headgear Helmet with Holes, SW Mandalorian with Blue
and White Pattern
|
|
| Author: | bje | | Posted: | Feb 26, 2020 08:29 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| In Suggestions, WildBricks writes:
| | I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
You need to contact the help desk with this to get it set to NPB. Quote as much
of the transaction detsil as possible and add the notices from paypal as well.
Ideally BL should have picked up the mismatcb witb the unpaid BL_LIVE invoice.
However, you will not be able to change the payment method from paypal to stripe
or transfer. As far as I know, you need to cancel the order and the buyer has
to resubmit a different order for another payment method. You also cannot prevent
that specific buyer from using IC with paypal again. In the absence of those
controls, another status setting might not be of too much help.
|
|
| Author: | WildBricks | | Posted: | Feb 26, 2020 08:01 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| | |
Have your tried with the payment status Returned or Bounced?
Sergio
|
Yes, I have tried both of those. If we had a status of rejected then the system
would need to be programmed to then allow a NPB. I've also reset the status
to pending.
|
|
| Author: | Stellar | | Posted: | Feb 26, 2020 06:16 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, WildBricks writes:
| | I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
Have your tried with the payment status Returned or Bounced?
Sergio
|
|
| Author: | tpr | | Posted: | Feb 26, 2020 06:12 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, WildBricks writes:
| | I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
Will a status of rejected help?
If you cannot set to NPB, you cannot get your fees refunded as a non transaction
Surely you want to be able to access the NPB if there is a problem, not add another
option
tpr
|
|
| Author: | WildBricks | | Posted: | Feb 26, 2020 06:05 | | Subject: | Add rejected to payment status options | | Viewed: | 98 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
|
| Author: | Stellar | | Posted: | Feb 26, 2020 05:26 | | Subject: | Re: Order page totals in different colours | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, tpr writes:
| | Hi
On the orders page, the grand total is Black, and when the order is marked as
paid by either buyer or seller it is Black, but Bold.
Is it possible to have these as 2 different colours for clarity.
Also it changes to bold when marked as paid, but when marked as Packed (which
happens after paid) if the buyer hasn't marked as paid, it goes back to original
type. Please can it remain at Bold.
Thanks
tpr
|
I have the payment status separated from the order status, that way when payment
is paid or complete it stays bold whatever you change the order status.
Greetings,
Sergio
|
|
| Author: | tpr | | Posted: | Feb 25, 2020 15:57 | | Subject: | Order page totals in different colours | | Viewed: | 88 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hi
On the orders page, the grand total is Black, and when the order is marked as
paid by either buyer or seller it is Black, but Bold.
Is it possible to have these as 2 different colours for clarity.
Also it changes to bold when marked as paid, but when marked as Packed (which
happens after paid) if the buyer hasn't marked as paid, it goes back to original
type. Please can it remain at Bold.
Thanks
tpr
|
|
| Author: | Vosblokjes | | Posted: | Feb 25, 2020 07:58 | | Subject: | Re: Add # of booklets to OrderReceived page | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, miskox writes:
| | In Suggestions, firestar246 writes:
| | Yes, that would be helpful. Currently I put in my description the number of booklets.
|
And if this information is not available this should be noted, too (so we know
to check it and not to think there is only 1).
Saso
|
And what about the cases where you only have 1 of the booklets?
If there is still the number of total booklets then that could be very confusing
for buyer and seller.
|
|
| Author: | miskox | | Posted: | Feb 25, 2020 07:18 | | Subject: | Re: Add # of booklets to OrderReceived page | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, firestar246 writes:
| | Yes, that would be helpful. Currently I put in my description the number of booklets.
|
And if this information is not available this should be noted, too (so we know
to check it and not to think there is only 1).
Saso
|
| Author: | tons_of_bricks | | Posted: | Feb 25, 2020 06:58 | | Subject: | Re: Add # of booklets to OrderReceived page | | Viewed: | 29 times | | Topic: | Suggestions | |
|
| | Yes, that would be helpful. Currently I put in my description the number of booklets. |
| Author: | miskox | | Posted: | Feb 25, 2020 05:25 | | Subject: | Add # of booklets to OrderReceived page | | Viewed: | 71 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| It would be very useful to have this information (even if only 1 booklet is in
the set).
(I can't find in the Setting if this is possible at the moment).
Currently I see:
(Instructions) for Set 10229 Winter Village Cottage
Instruction No: 10229-1
(my remarks (item location etc.))
What I want is:
(Instructions) for Set 10229 Winter Village Cottage
Instruction No: 10229-1
(my remarks (item location etc.))
Booklets: 2
Thanks.
Saso
|
|
| Author: | Pluribus7158 | | Posted: | Feb 22, 2020 08:55 | | Subject: | Re: Add to Community Experts group | | Viewed: | 80 times | | Topic: | Suggestions | |
|
| In Suggestions, calsbricks writes:
| | Suggestions over the past 6 years have not been very successful, however we now
have a new 'kid on the block' in charge. Let's see what happens with
this one.
We are all aware of the new Community Expert program that has been introduced
aimed at the technical side of the site e.g. catalogue, inventories etc.
How about adding to that group with a community advisory panel, whose members
could help with the usability testing of new features as well as offering advice
on both direction and functionality for the site.
These would also be volunteers and a method for rotation could be put in place
to ensure no one individual dominated that side.
You could even have regional representation say USA, UK, Europe (or Germany,
France Netherlands, etc). This would help enormously on the variations that are
both desirable and needed for the site, as well as the legal requirements, postal
systems, etc.
It would, of course also help communications and community spirit.
|
I second this, and would love to be involved.
|
|
| Author: | calsbricks | | Posted: | Feb 20, 2020 06:18 | | Subject: | Add to Community Experts group | | Viewed: | 284 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Suggestions over the past 6 years have not been very successful, however we now
have a new 'kid on the block' in charge. Let's see what happens with
this one.
We are all aware of the new Community Expert program that has been introduced
aimed at the technical side of the site e.g. catalogue, inventories etc.
How about adding to that group with a community advisory panel, whose members
could help with the usability testing of new features as well as offering advice
on both direction and functionality for the site.
These would also be volunteers and a method for rotation could be put in place
to ensure no one individual dominated that side.
You could even have regional representation say USA, UK, Europe (or Germany,
France Netherlands, etc). This would help enormously on the variations that are
both desirable and needed for the site, as well as the legal requirements, postal
systems, etc.
It would, of course also help communications and community spirit.
|
|
| Author: | tonnic | | Posted: | Feb 20, 2020 05:53 | | Subject: | Re: ALL PARTS LEGO EVER RELEASED | | Viewed: | 96 times | | Topic: | Suggestions | |
|
| In Suggestions, gibsili writes:
| | Hi, the last days I spent with creating a list with BrickLink Item Numbers and
Description of all parts in my collection that I did not use for about 50 years
because I want first to document them for myself and then sort out and get rid
of them. I noticed that a lot of parts are not to find at BrickLink. In addition
I used https://www.toysperiod.com/lego-set-reference/ as source of information
but even there I could not find all parts. It would be very nice if BrickLink
would try to become a complete documentation of all parts that Lego ever released.
br from the tiny crazy alpine country Austria in the middle of Europe - "gibsili"
- one of the oldest AFOLs (67 years old and fan since the age of at least 10
years)
|
I really hope you show us what parts you mean.
We are always on a learningcurve but a lot of times I see simular forumposts
that have a dead end and the OP never responds anymore.
|
|
| Author: | Stuart9 | | Posted: | Feb 20, 2020 02:52 | | Subject: | Re: ALL PARTS LEGO EVER RELEASED | | Viewed: | 76 times | | Topic: | Suggestions | |
|
| Love to see some photo's of these items. 
In Suggestions, gibsili writes:
| | Hi, the last days I spent with creating a list with BrickLink Item Numbers and
Description of all parts in my collection that I did not use for about 50 years
because I want first to document them for myself and then sort out and get rid
of them. I noticed that a lot of parts are not to find at BrickLink. In addition
I used https://www.toysperiod.com/lego-set-reference/ as source of information
but even there I could not find all parts. It would be very nice if BrickLink
would try to become a complete documentation of all parts that Lego ever released.
br from the tiny crazy alpine country Austria in the middle of Europe - "gibsili"
- one of the oldest AFOLs (67 years old and fan since the age of at least 10
years)
|
|
|
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