| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | ratas  | | Posted: | Feb 28, 2020 03:57 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 30 times | | Topic: | Suggestions | |
|
| In Suggestions, Legoboy_II writes:
| | I agree.
When I first joined, I was confused and almost paid again. Instead I contacted
the seller and they kindly helped me understand.
I would think, however, that the option actually should be reversed - the box
should only be changed by the seller? Which would indicate to me, the buyer,
that the seller received payment?
|
If the box was only handled by the seller, it could be removed, as there already
is another thing for payment status for sellers. The sole purpose of that particular
fields is exactly to allow the buyer to give a little bit of extra info to the
seller about payment process, when the payment method does not do it automatically.
The biggest problem, imho, at the moment is that BL help page content for the
"Paid" field behind the (?) icon does not match what is actually going on in
the Orders Placed -page.
https://www.bricklink.com/help.asp?helpID=121
Naming of fields and/or states, etc. Talking about quite a number of payment
statuses, yet we can only see red/green box with possibly a checkbox. That page
is useless and only confuses buyers.
The number of issues might be reduced if the (?) info actually described things
correctly and clearly.
There is another help page which was a little bit more helpful:
https://www.bricklink.com/help.asp?helpID=134
The last point seems to match what is actually working on the Orders page. However,
the whole page should probably change "You" to "Buyer" for clarity, and the last
point telling about "payment has been sent" might add some extra info on that,
as I think it does not explain all the possible situations correctly (or clearly).
|
 |
| Author: | Heartbricker | | Posted: | Feb 27, 2020 20:12 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 54 times | | Topic: | Suggestions | |
|
| In Suggestions, BricksThatStick writes:
| | In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
I don't think i understand your answer, perhaps if you walk me step by step
then i might be able to understand better.
we change the 'order status'; drop menu to 'paid' or 'shipped'
but the buyer still sees a red checkbox next to the 'paid' checkboxes.
those checkboxed are not showing for me as a seller.
i do understand that buyers can check the 'paid' box even if they didn't
which is a different issue that doesn't really concern me however it would
be nice if the buyer checked the box accidentally if i was able to uncheck it-
but i don't want to sidestep the underline issue i raised initially:
Buyers that paid via link or sent a payment manually are not always aware that
it is up to them to check the 'paid' box to turn it green and mistakenly
think that their offsite payment did not go through and end up paying a second
time.
If i was able to check the box for or before they do and they would see it green
instead of red- it would reduce the occurrences of duplicate payments which has
been happening 1-3 time per month for us.
|
|
| Author: | BricksThatStick | | Posted: | Feb 27, 2020 18:19 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
If you click on the edit order icon you get to change the payment status to paid/not
paid independently of the order status dropdown menu on you orders received page.
Does that help you in the meantime?
Sometimes buyers mark as paid (by ticking the paid box) when they havent - you
can change the status back to not paid on the edit order page in the same way.
|
|
| Author: | Legoboy_II | | Posted: | Feb 27, 2020 18:12 | | Subject: | Re: Allow sellers ability to check red 'paid' box | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| I agree.
When I first joined, I was confused and almost paid again. Instead I contacted
the seller and they kindly helped me understand.
I would think, however, that the option actually should be reversed - the box
should only be changed by the seller? Which would indicate to me, the buyer,
that the seller received payment?
In Suggestions, Heartbricker writes:
| | We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
|
|
| Author: | Heartbricker | | Posted: | Feb 27, 2020 16:36 | | Subject: | Allow sellers ability to check red 'paid' box | | Viewed: | 151 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| We allow payment both onsite and offsite.
The issue is that offsite payments require the buyers to check the 'red'
paid box.
some buyers (specially new ones) mistakenly take this to mean that their offsite
payment didn't go through and re-submit payment for the second time (sometimes
even after the order was shipped) which creates more work to refund and with
the new paypal policy might also cost sellers extra fees.
It would be great if seller can manually check this paid box and switch it to
green in order to avoid this misunderstanding. i know we can mark the order paid
and shipped but a buyer yesterday in one of many examples wanted to make sure
they paid because they saw the box was red and ended up paying for the second
time.
Thanks for considering.
|
|
| Author: | dule011bgd | | Posted: | Feb 27, 2020 06:52 | | Subject: | Re: Printing Wanted Lists | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, littlepb writes:
| | In Suggestions, Brickwilbo writes:
Thanks! I do also think that it would be a good addition to the new view
|
Hi, i also think this is very useful. Also there is info that old view will be
disabled soon and also there is paging which is useless for printing
|
|
| Author: | VOTB | | Posted: | Feb 26, 2020 20:17 | | Subject: | Re: Add to Community Experts group | | Viewed: | 67 times | | Topic: | Suggestions | |
|
| Thanks, Bill for putting this up. I know we have had some great conversations
off-forum about this.
While I know that some may be opposed to the CAP I am glad that you posted it
to the community. I feel it may be one of the best ways for sellers to have a
better voice with BL. Currently, it seems that people send their request out
into the ether of the forum, some never to be heard except by other forum members.
Others scream and yell and get a response. The goal would be to have a group
who could gather concerns, ideas, and support from the community, and deliver
it in a cohesive manner to BL and TLG. The hope is that everyone's voices
will be heard, not just the loudest. Secondly, the hope would be that (in time)
BL and TLG may ask for feedback before things go public, so that a representative
group may help in identifying concerns before things go to a boiling point.
|
|
| Author: | Brickwilbo | | Posted: | Feb 26, 2020 13:56 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 50 times | | Topic: | Suggestions | |
|
| In Suggestions, WildBricks writes:
| | | |
Have your tried with the payment status Returned or Bounced?
Sergio
|
Yes, I have tried both of those. If we had a status of rejected then the system
would need to be programmed to then allow a NPB. I've also reset the status
to pending.
|
Check the order received page settings to Separate the payment status from the
order status.
Change the Order status from Paid, then you can change the payment status as
none and start the NPB process.
|
|
| Author: | hpoort | | Posted: | Feb 26, 2020 10:57 | | Subject: | Re: Bricklink Studio part | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, Milble_79 writes:
| | Please add to the Bricklink Studio parts list:
87610pb02 - Minifigure, Headgear Helmet with Holes, SW Mandalorian with Blue
and White Pattern
|
You should post this request on the appropriate forum: https://forum.bricklink.com/
topic 'Studio Parts'
|
| Author: | Milble_79 | | Posted: | Feb 26, 2020 09:11 | | Subject: | Bricklink Studio part | | Viewed: | 64 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Please add to the Bricklink Studio parts list:
87610pb02 - Minifigure, Headgear Helmet with Holes, SW Mandalorian with Blue
and White Pattern
|
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