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| | | Author: | sonnich  | | Posted: | Oct 4, 2023 09:54 | | Subject: | Help for new users | | Viewed: | 194 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hi all
I just had yet another case, with a first time buyer, who did not understand
nor know how to to complete an order and file feedback.
Nor do they know that they have to do anything except receiving the item.
I also have some users which do not care.
Some complain, that as firs time buyers, they would like an email on the first
order, how to act, what to do and what to click. Some literally need illustrative
pictures
Even that once selected "completed", it is needed to click "save"
They state:
Quote: "A separate email about doing the status change straight from BrickLink
would be great. No one generally wants to read help pages or has time to learn
about something you usually don’t have to do when ordering things."
And
Quote: "Since we haven’t order from here before and the site isn’t exactly
user friendly we didn’t know the case had to be completed by us. The link you
sent only had instructions on giving feedback, not changing a status. It’s completed
now. Maybe you can include the info that the status has to be changed by the
receiver straight into the message if it’s compulsory and not optional."
I think that BL is user friendly, but not everyone sees it this way. Btw this
is a UX designer who sent this
In quite some cases I never get to know that buyers ever have received their
items.
Would it be possible, that on first order, that BL sends some information to
buyers what to do - in detail?
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| | | | | Author: | Stuart9 | | Posted: | Oct 4, 2023 10:07 | | Subject: | Re: Help for new users | | Viewed: | 36 times | | Topic: | Suggestions | |
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| I get what you are saying but I suspect that buyers won’t read any instructions
sent with first order especially if it is detailed. 
In Suggestions, sonnich writes:
| | Hi all
I just had yet another case, with a first time buyer, who did not understand
nor know how to to complete an order and file feedback.
Nor do they know that they have to do anything except receiving the item.
I also have some users which do not care.
Some complain, that as firs time buyers, they would like an email on the first
order, how to act, what to do and what to click. Some literally need illustrative
pictures
Even that once selected "completed", it is needed to click "save"
They state:
Quote: "A separate email about doing the status change straight from BrickLink
would be great. No one generally wants to read help pages or has time to learn
about something you usually don’t have to do when ordering things."
And
Quote: "Since we haven’t order from here before and the site isn’t exactly
user friendly we didn’t know the case had to be completed by us. The link you
sent only had instructions on giving feedback, not changing a status. It’s completed
now. Maybe you can include the info that the status has to be changed by the
receiver straight into the message if it’s compulsory and not optional."
I think that BL is user friendly, but not everyone sees it this way. Btw this
is a UX designer who sent this
In quite some cases I never get to know that buyers ever have received their
items.
Would it be possible, that on first order, that BL sends some information to
buyers what to do - in detail?
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| | | | | | | Author: | SylvainLS | | Posted: | Oct 4, 2023 10:14 | | Subject: | Re: Help for new users | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, Stuart9 writes:
| | I get what you are saying but I suspect that buyers won’t read any instructions
sent with first order especially if it is detailed.
|
+1
“There’s not enough info but I won’t read anything!”
| | […]
| | I think that BL is user friendly, but not everyone sees it this way.
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|
To borrow a saying: “BL is user-friendly, it’s just picky about who its friends
are.” 
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| | | | | Author: | jennnifer | | Posted: | Oct 4, 2023 10:08 | | Subject: | Re: Help for new users | | Viewed: | 46 times | | Topic: | Suggestions | |
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| Buyers do not need to change order status, leave feedback, or do anything at
all after they have paid. It sure is nice when they do, but it's unreasonable
of you to go after them for it.
I would advise leaving these buyers alone and with a nice positive feedback as
well.
~Jen
In Suggestions, sonnich writes:
| | Hi all
I just had yet another case, with a first time buyer, who did not understand
nor know how to to complete an order and file feedback.
Nor do they know that they have to do anything except receiving the item.
I also have some users which do not care.
Some complain, that as firs time buyers, they would like an email on the first
order, how to act, what to do and what to click. Some literally need illustrative
pictures
Even that once selected "completed", it is needed to click "save"
They state:
Quote: "A separate email about doing the status change straight from BrickLink
would be great. No one generally wants to read help pages or has time to learn
about something you usually don’t have to do when ordering things."
And
Quote: "Since we haven’t order from here before and the site isn’t exactly
user friendly we didn’t know the case had to be completed by us. The link you
sent only had instructions on giving feedback, not changing a status. It’s completed
now. Maybe you can include the info that the status has to be changed by the
receiver straight into the message if it’s compulsory and not optional."
I think that BL is user friendly, but not everyone sees it this way. Btw this
is a UX designer who sent this
In quite some cases I never get to know that buyers ever have received their
items.
Would it be possible, that on first order, that BL sends some information to
buyers what to do - in detail?
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| | | | | | | Author: | 1001bricks | | Posted: | Oct 4, 2023 11:09 | | Subject: | Re: Help for new users | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, jennnifer writes:
| | Buyers do not need to change order status, leave feedback, or do anything at
all after they have paid. It sure is nice when they do, but it's unreasonable
of you to go after them for it.
I would advise leaving these buyers alone and with a nice positive feedback as
well.
|
10000000% agree with Jenn.
Much more, if you pressure them you may receive a positive feedback with a negative
comment or even a non-positive feedback!
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| | | | | Author: | yorbrick | | Posted: | Oct 4, 2023 10:15 | | Subject: | Re: Help for new users | | Viewed: | 44 times | | Topic: | Suggestions | |
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| | | I just had yet another case, with a first time buyer, who did not understand
nor know how to to complete an order and file feedback.
Nor do they know that they have to do anything except receiving the item.
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That is all they have to do.
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| | | | | | | Author: | runner.caller | | Posted: | Oct 4, 2023 13:53 | | Subject: | Re: Help for new users | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | | I just had yet another case, with a first time buyer, who did not understand
nor know how to to complete an order and file feedback.
Nor do they know that they have to do anything except receiving the item.
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That is all they have to do.
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+1
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| | | | | Author: | Brickman4you | | Posted: | Oct 4, 2023 13:49 | | Subject: | Re: Help for new users | | Viewed: | 33 times | | Topic: | Suggestions | |
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| | | Quote: "Since we haven’t order from here before and the site isn’t exactly
user friendly we didn’t know the case had to be completed by us.
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This might be your exclusive experience because I don't recall ever getting
emails with these type of questions from users. Before I switched strictly
to flat shipping and instant checkout only, the detailed invoice with proper
links for payment seemed to do the trick.
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| | | | | Author: | calebfishn | | Posted: | Oct 4, 2023 14:47 | | Subject: | Re: Help for new users | | Viewed: | 37 times | | Topic: | Suggestions | |
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| Your drive through message can include any instructions you like. Mine asks
the buyer to leave feedback. Many of them do leave feedback. Many don't mark
the order as completed or received and that does not bother me. What I care about
is that they paid.
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| | | | | Author: | popsicle | | Posted: | Oct 5, 2023 00:42 | | Subject: | (Cancelled) | | Viewed: | 53 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | Author: | popsicle | | Posted: | Oct 5, 2023 10:41 | | Subject: | Re: Help for new users | | Viewed: | 51 times | | Topic: | Suggestions | |
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| In Suggestions, sonnich writes:
r friendly, but not everyone sees it this way. Btw this
| | is a UX designer who sent this
In quite some cases I never get to know that buyers ever have received their
items.
Would it be possible, that on first order, that BL sends some information to
buyers what to do - in detail?
|
A solid case with the points above, imho. And although neither order status change
or feedback from the buyer are enforced, both are delineated within the site's
guidelines...
Under New User Tutorial “How do I buy?”
https://www.bricklink.com/help.asp?helpID=10
Subheading: After You Receive Your Shipment
“On your Orders Placed page, please change the Order Status to Completed after
you receive your items, have verified the contents of the order and are satisfied
with the order and consider the order to be completed. You can also optionally
Post Feedback to your seller after you receive your items.”
The question of feedback:
https://www.bricklink.com/help.asp?helpID=248
“These are general guidelines which are not enforced but are here to give
a general understanding on when feedback should be posted.
*Buyer - You should post feedback after you receive your items and set the
status of your order to completed. You should not post feedback before you
receive your items.
*Seller - You should post feedback after you receive payment or after the buyer
receives your items. You will know that they received your items by them setting
the order status as completed, notifying you by e-mail or by them leaving you
feedback. You should not post feedback before payment is received.”
Just adding more info to the discussion, enabling others to perhaps better weigh
the idea. Not exactly supporting or opposing.
~popsicle
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| | | | | | | Author: | yorbrick | | Posted: | Oct 5, 2023 11:32 | | Subject: | Re: Help for new users | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | In Suggestions, sonnich writes:
r friendly, but not everyone sees it this way. Btw this
| | is a UX designer who sent this
In quite some cases I never get to know that buyers ever have received their
items.
Would it be possible, that on first order, that BL sends some information to
buyers what to do - in detail?
|
A solid case with the points above, imho. And although neither order status change
or feedback from the buyer are enforced, both are delineated within the site's
guidelines...
Under New User Tutorial “How do I buy?”
https://www.bricklink.com/help.asp?helpID=10
Subheading: After You Receive Your Shipment
“On your Orders Placed page, please change the Order Status to Completed after
you receive your items, have verified the contents of the order and are satisfied
with the order and consider the order to be completed. You can also optionally
Post Feedback to your seller after you receive your items.”
The question of feedback:
https://www.bricklink.com/help.asp?helpID=248
“These are general guidelines which are not enforced but are here to give
a general understanding on when feedback should be posted.
*Buyer - You should post feedback after you receive your items and set the
status of your order to completed. You should not post feedback before you
receive your items.
*Seller - You should post feedback after you receive payment or after the buyer
receives your items. You will know that they received your items by them setting
the order status as completed, notifying you by e-mail or by them leaving you
feedback. You should not post feedback before payment is received.”
Just adding more info to the discussion, enabling others to perhaps better weigh
the idea. Not exactly supporting or opposing.
~popsicle
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Like many things on bricklink, it is all there but getting new (and old) users
to read it is another matter. Most people don't feel the need to read a manual
to go shopping online.
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| | | | | | | | | Author: | popsicle | | Posted: | Oct 5, 2023 11:39 | | Subject: | Re: Help for new users | | Viewed: | 49 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, popsicle writes:
| | In Suggestions, sonnich writes:
r friendly, but not everyone sees it this way. Btw this
| | is a UX designer who sent this
In quite some cases I never get to know that buyers ever have received their
items.
Would it be possible, that on first order, that BL sends some information to
buyers what to do - in detail?
|
A solid case with the points above, imho. And although neither order status change
or feedback from the buyer are enforced, both are delineated within the site's
guidelines...
Under New User Tutorial “How do I buy?”
https://www.bricklink.com/help.asp?helpID=10
Subheading: After You Receive Your Shipment
“On your Orders Placed page, please change the Order Status to Completed after
you receive your items, have verified the contents of the order and are satisfied
with the order and consider the order to be completed. You can also optionally
Post Feedback to your seller after you receive your items.”
The question of feedback:
https://www.bricklink.com/help.asp?helpID=248
“These are general guidelines which are not enforced but are here to give
a general understanding on when feedback should be posted.
*Buyer - You should post feedback after you receive your items and set the
status of your order to completed. You should not post feedback before you
receive your items.
*Seller - You should post feedback after you receive payment or after the buyer
receives your items. You will know that they received your items by them setting
the order status as completed, notifying you by e-mail or by them leaving you
feedback. You should not post feedback before payment is received.”
Just adding more info to the discussion, enabling others to perhaps better weigh
the idea. Not exactly supporting or opposing.
~popsicle
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Like many things on bricklink, it is all there but getting new (and old) users
to read it is another matter. Most people don't feel the need to read a manual
to go shopping online.
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In stating the obvious, you're making the OP's case
Let me say again "Just adding more info to the discussion, enabling others
to perhaps better weigh the idea. Not exactly supporting or opposing."
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Oct 5, 2023 12:08 | | Subject: | Re: Help for new users | | Viewed: | 29 times | | Topic: | Suggestions | |
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| | | In stating the obvious, you're making the OP's case
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Giving people even more information in an email won't help though, it will
just be ignored. I placed an order in an online store yesterday. They sent me
an email to say that I had placed an order. Then another to say they have accepted
the order. There was also a paypal email to say I had paid for it. Earlier today
they sent an email to say it was dispatched. Based on past orders, I will get
another probably tomorrow to say it will be delivered later in the day, then
another to say it was delivered and a couple of days later another to ask about
my experience. Guess how many of those emails I read (aside from the subject
line). I know how to shop online. I put stuff in an online cart, I pay, loads
of emails come and the item arrives. If it is OK, I delete all those emails.
The only reason I'd look at any of the emails is if there was a problem.
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| | | | | | | | | | | | | Author: | popsicle | | Posted: | Oct 5, 2023 13:01 | | Subject: | Re: Help for new users | | Viewed: | 48 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | | In stating the obvious, you're making the OP's case
|
Giving people even more information in an email won't help though, it will
just be ignored. I placed an order in an online store yesterday. They sent me
an email to say that I had placed an order. Then another to say they have accepted
the order. There was also a paypal email to say I had paid for it. Earlier today
they sent an email to say it was dispatched. Based on past orders, I will get
another probably tomorrow to say it will be delivered later in the day, then
another to say it was delivered and a couple of days later another to ask about
my experience. Guess how many of those emails I read (aside from the subject
line). I know how to shop online. I put stuff in an online cart, I pay, loads
of emails come and the item arrives. If it is OK, I delete all those emails.
The only reason I'd look at any of the emails is if there was a problem.
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Sure, I get it.
But the man is simply coming forward with 'possible' solutions to what
some perceive (including myself) as an actual weakness in our system. Responding
with only that which you perceive not to work, without also offering that which
might work, is analogous to spinning our wheels without getting anywhere with
posted suggestions.
If as you see it, emails wouldn't work, what might? For example: I know other
e-commerce sites we use, try and handle these issues via fairly non intrusive
onsite prompts. Not saying that's the way to go here, but at least proffer
possible solutions too.
On the other hand, if you don't perceive the matter as a problem or weakness
in the system, just say that.
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| | | | | | | | | | | | | | | Author: | CLBoyce | | Posted: | Oct 5, 2023 14:01 | | Subject: | Re: Help for new users | | Viewed: | 27 times | | Topic: | Suggestions | |
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| | | But the man is simply coming forward with 'possible' solutions to what
some perceive (including myself) as an actual weakness in our system.
|
I can say that when I first discovered Bricklink I was very confused about how
the order process worked (and I know for a fact I'm not alone) as it is really
not like every other online shopping experience... Had it not been for an amazing
seller that basically walked me through the whole process of placing my first
order I may have decided to go elsewhere ( the seller was obviously motivated
by the coming sale, but he went above and beyond in my opinion).
I know you aren't really advocating either way on the topic but I think what
you've said so far has been helpful and thought provoking.
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| | | | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Oct 5, 2023 14:40 | | Subject: | Re: Help for new users | | Viewed: | 68 times | | Topic: | Suggestions | |
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| In Suggestions, CLBoyce writes:
| | | | But the man is simply coming forward with 'possible' solutions to what
some perceive (including myself) as an actual weakness in our system.
|
I can say that when I first discovered Bricklink I was very confused about how
the order process worked (and I know for a fact I'm not alone) as it is really
not like every other online shopping experience...
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It is that...
| | Had it not been for an amazing seller that basically walked me through the whole process of placing my first order I may have decided to go elsewhere ( the seller was obviously motivated by the coming sale, but he went above and beyond in my opinion).
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A familiar anecdote concerning BL members. They are the best.
| |
I know you aren't really advocating either way on the topic but I think what
you've said so far has been helpful and thought provoking.
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Careful now! I like you and wouldn't want to see you ostracized by some for
being seen as supporting something popsicle
But seriously, I appreciate your input. Thanks
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| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Oct 5, 2023 14:19 | | Subject: | Re: Help for new users | | Viewed: | 41 times | | Topic: | Suggestions | |
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| | |
If as you see it, emails wouldn't work, what might? For example: I know other
e-commerce sites we use, try and handle these issues via fairly non intrusive
onsite prompts. Not saying that's the way to go here, but at least proffer
possible solutions too.
On the other hand, if you don't perceive the matter as a problem or weakness
in the system, just say that.
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I guess the real issue is what isn't working. Does it matter that a seller
doesn't know that the buyer has received their order (marking it complete)
or happy with it (or not)(leaving feedback). The first can be dealt with at the
seller's expense by paying for tracking/proof of delivery. But does the typical
seller really care, so long as it is not lost.
If it is felt that the seller has the right to know these, it could be forced
on the buyer at various levels of pain. For example, a warning could pop up on
every bricklink page once an order is shipped to remind them to mark it received
and complete and to leave feedback. Or more forceful, a limit on the number of
orders that can be open as a buyer, so if they have, say, 10 then no more orders
can be placed until they complete the others and leave feedback. Or have weekly
automated emails from BL if they have open orders over, say, 2 weeks that nag
them to complete the orders.
Personally, I don't tell an online store that I have received the items I
ordered, or give them feedback on the service. I also fdont expect them to rate
how well i paid. Therefore I don't expect it here.
I rarely do it on ebay, either as a buyer or seller. For someone new to this
site, I doubt they care too much if they dont give feedback for other shopping.
I do tend to do it here partly because I know sellers like it, partly as I like
to see my housekeeping jobs done and partly because so long as some people do
it, it is useful in getting an idea about whether a store is reliable. But not
everyone needs to do it for it to be useful.
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| | | | | | | Author: | runner.caller | | Posted: | Oct 5, 2023 12:51 | | Subject: | Re: Help for new users | | Viewed: | 36 times | | Topic: | Suggestions | |
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| | | | | In Suggestions, sonnich writes:
I just had yet another case, with a first time buyer, who did not understand
nor know how to to complete an order and file feedback.
Nor do they know that they have to do anything except receiving the item.
|
|
| | In Suggestions, popsicle writes:
*Buyer - You should post feedback after you receive your items and set the
status of your order to completed. You should not post feedback before you
receive your items.
|
| | Just adding more info to the discussion, enabling others to perhaps better weigh
the idea. Not exactly supporting or opposing.
|
I think this is good info, Cory.
After order is received: OP's argument indicates that the buyer HAS
to do something while the site's guidelines say that they SHOULD.
Per the site's guidelines, I don't see a valid argument from the OP that
the buyer is required to do anything after receiving their items.
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| | | | | | | | | Author: | popsicle | | Posted: | Oct 5, 2023 13:34 | | Subject: | Re: Help for new users | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, runner.caller writes:
| | | | | | In Suggestions, sonnich writes:
I just had yet another case, with a first time buyer, who did not understand
nor know how to to complete an order and file feedback.
Nor do they know that they have to do anything except receiving the item.
|
|
| | In Suggestions, popsicle writes:
*Buyer - You should post feedback after you receive your items and set the
status of your order to completed. You should not post feedback before you
receive your items.
|
| | Just adding more info to the discussion, enabling others to perhaps better weigh
the idea. Not exactly supporting or opposing.
|
I think this is good info, Cory.
After order is received: OP's argument indicates that the buyer HAS
to do something while the site's guidelines say that they SHOULD.
|
Yeah, I got that from his post too. That’s where he and I differ, the approach.
I simply chose to overlook that bit in responding, to keep the focus on the crux
of what has been a longstanding rub for both buyers and sellers; order status
change and feedback participation. Personally, I couldn’t care less about the
latter. But the other...
| |
Per the site's guidelines, I don't see a valid argument from the OP that
the buyer is required to do anything after receiving their items.
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Estonia, Harjumaa
United Kingdom, England
France, Nouvelle-Aquitaine
USA, Illinois
Canada, Ontario
