Feedback is how you let other members know how well a transaction went.

Every BrickLink member has a Feedback Profile and numerical rating. Feedback within this profile comes in three types:

  • Praise – The transaction went well. Feedback rating increases by one point.
  • Neutral – The transaction was just okay. Feedback rating does not change.
  • Complaint – The transaction needed improvement. Feedback rating decreases by one point.

Click on the feedback rating next to a username on any page to view the Feedback Profile of that member.

Before placing an order, we recommend reviewing the seller's feedback. It is common for a seller to have a small percentage of neutral or complaint feedback. However, you should exercise caution and view specific comments if the complaint percentage is considerable.

Feedback includes both buying and selling transactions. Feedback can be filtered on the links below the feedback table to show only feedback left for the member as a seller. It is also possible to use these filters to see transactions where the member was a buyer and to see feedback left for other members.

Posting Feedback:
If your transaction went well, post praise for the other member. If you are dissatisfied, try to resolve the problem first by contacting the other member. Most problems can be corrected through communication between the buyer and seller. If the problem remains unresolved, post a complaint.

You can post one feedback per order. There are a couple of ways to post feedback:

  • One at a time - On your Orders Placed or Orders Received page, click on the Post link next to an order.

  • Many at once - Use the Feedback Post page which shows all orders for which you have not yet posted feedback. Select for which orders you want to post and post feedback comments all at once.

Once you post feedback for a transaction, your orders placed and received screens show an icon depending on the type of feedback you posted next to the transaction instead of a link to post the feedback:

- Praise
- Neutral
- Complaint

- Feedback was removed by BrickLink Administration (more info)

Appropriate Time to Post Feedback
These are guidelines for when feedback should be posted, but they are not firm rules.
  • Buyer – Post feedback when you receive and examine your items
  • Seller – Post feedback after payment or after the buyer receives the order. You should not post feedback before payment is received.
Replying to Feedback:
You may reply to feedback others have posted for you. You can post 1 reply per feedback. To post a reply, scroll down to the bottom of your feedback profile page and click on Reply. A Reply link will appear next to each feedback. Clicking on it will bring you to a screen that lets you reply to that feedback. You can only reply to feedback that was posted to you.

If a reply has been posted to a feedback you posted and you are logged in, you have an option to leave a follow-up comment to the reply. To post a follow-up, you must be on a page that shows the feedback and the reply. Scroll to the bottom of the page and if you are logged in, a link to follow-up on the reply will show. Click it and then click the follow-up link next to the feedback. This will bring you to a screen that lets you follow-up to the reply on that feedback. You can only follow-up to feedback that you posted and it has a reply.

Members with Negative Feedback Score
Sellers have an option in their Store Management Settings to disallow members with a net negative feedback score(rating) to buy in their store. When enabled, members who have a feedback rating which is less than zero can not check out in that store.