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| | | Author: | Brickroom  | | Posted: | Nov 11, 2021 16:45 | | Subject: | How to restrict shopping to low-rated users? | | Viewed: | 245 times | | Topic: | Selling | |
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| Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
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| | | | | Author: | yorbrick | | Posted: | Nov 11, 2021 17:05 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 85 times | | Topic: | Selling | |
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| In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
No. Everyone has to start somewhere.
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| | | | | Author: | rab1234 | | Posted: | Nov 11, 2021 18:30 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 90 times | | Topic: | Selling | |
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| 14,000 orders and your just now asking this? 😀
In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
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| | | | | Author: | macebobo | | Posted: | Nov 11, 2021 20:20 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 66 times | | Topic: | Selling | |
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| In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
No, but you can send them my way! I LOVE, LOVE, LOVE new users, even those with
0 feedback.
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| | | | | | | Author: | peregrinator | | Posted: | Nov 11, 2021 23:00 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 80 times | | Topic: | Selling | |
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| In Selling, macebobo writes:
| | In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
No, but you can send them my way! I LOVE, LOVE, LOVE new users, even those with
0 feedback.
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Yep, me too - new users always welcome in my store.
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| | | | | | | | | Author: | ck.brick.lego | | Posted: | Nov 13, 2021 10:49 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 43 times | | Topic: | Selling | |
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| In fact new sellers are most welcomed--I do admit I met a few NPB who are
new buyers, but the majority are great buyers. What "Brickroom" suggests is in
fact stopping these great people from buying, in order to stop the very few buyers
with problems.
In Selling, peregrinator writes:
| | In Selling, macebobo writes:
| | In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
No, but you can send them my way! I LOVE, LOVE, LOVE new users, even those with
0 feedback.
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Yep, me too - new users always welcome in my store.
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| | | | | Author: | legoman77 | | Posted: | Nov 11, 2021 20:48 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 88 times | | Topic: | Selling | |
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| In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
I have said it before, do not let sellers or buyers sell or buy until they have
a 25 feedback score.
John P
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| | | | | | | Author: | Koalafied | | Posted: | Nov 11, 2021 21:28 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 87 times | | Topic: | Selling | |
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| In Selling, legoman77 writes:
| | In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
I have said it before, do not let sellers or buyers sell or buy until they have
a 25 feedback score.
John P
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How are most users to get the chance to increase their feedback without the ability
to purchase?
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Nov 11, 2021 22:06 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 87 times | | Topic: | Selling | |
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| It's Sarcasm  |
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| | | | | | | | | | | Author: | Cob | | Posted: | Nov 12, 2021 12:30 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 82 times | | Topic: | Selling | |
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| In Selling, Nubs_Select writes:
| | It's Sarcasm
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Nov 12, 2021 12:34 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 90 times | | Topic: | Selling | |
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| | | | | Author: | Ziegelmeister | | Posted: | Nov 11, 2021 20:56 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 71 times | | Topic: | Selling | |
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| In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
Honestly? I felt the exact same way but it turns out these sub-20 feedback users
have been placing the largest orders so far in my store without any hitches.
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| | | | | Author: | SezaR | | Posted: | Nov 11, 2021 21:14 | | Subject: | (Cancelled) | | Viewed: | 52 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | Author: | SezaR | | Posted: | Nov 11, 2021 21:16 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 77 times | | Topic: | Selling | |
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| In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
Sure. There is a way to restrict purchases option to users who have, or who had
at some point in the past, fewer feedbacks:
https://www.bricklink.com/unregister.asp?rD=Y
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| | | | | | | Author: | macebobo | | Posted: | Nov 11, 2021 22:17 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 76 times | | Topic: | Selling | |
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| In Selling, SezaR writes:
| | In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
Sure. There is a way to restrict purchases option to users who have, or who had
at some point in the past, fewer feedbacks:
https://www.bricklink.com/unregister.asp?rD=Y
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Excellent point SezaR!
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| | | | | Author: | Teup | | Posted: | Nov 12, 2021 03:53 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 81 times | | Topic: | Selling | |
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| In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
Is it a serious question? Very surprised to see this coming from someone with
so much feedback. You have as much responsibility as other sellers have in dealing
with customers. You can't just let the other sellers do the dirty work for
you. Thankfully, there's no setting for this.
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| | | | | Author: | Cob | | Posted: | Nov 12, 2021 12:33 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 72 times | | Topic: | Selling | |
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| In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
I have these in place, since implementing these my experience with new buyers
has been much better.
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| | | | | | | Author: | Cob | | Posted: | Nov 13, 2021 11:41 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 35 times | | Topic: | Selling | |
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| In Selling, Cob writes:
| | In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
I have these in place, since implementing these my experience with new buyers
has been much better.
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If you select these, also make sure that all of your items are set to Instant
Checkout. Run this report on the Inventory page.
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| | | | | Author: | ck.brick.lego | | Posted: | Nov 13, 2021 10:36 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 64 times | | Topic: | Selling | |
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| I am a seller too, a relatively small one though. I understand new members are
relatively more likely to be NPB (in those cases, the buyer just wanted to try,
and changed mind for unknown reasons), but I agree everyone needs a start, and
it's unfair to assume new buyers are NPB.
I would say, you can specify payment must be sent within a short timeframe
(like 1 or 2 days), and I myself would emphasize if they need any help, I
am there to help, just to make sure unfamiliarity with the purchase procedures
is not a reason for disappearing; and, most importantly, they would need you
help indeed. BrickLink is quite complex from my point of view when I placed the
first order.
Also, cancel the order and restock if no response is heard in 72 hours
from purchase--and leave a neutral (or negative depending on the context)
feedback like "placed order then cancel/disappear" to remind other sellers.
If they are aware of the problem (the item is reserved for the buyer), they would
probably respond and apologize, and I myself would accept and withdraw the negative
feedback (if so)
In short, I won't assume new buyers are NPB, but I agree shorter payment
deadlines (for all buyers) plus a reminder would help protect the seller.
In Selling, Brickroom writes:
| | Hi there,
as a seller,d I have to say that "low rated" /small amount of purchase/ buyers
are most demanding in operation, time, and requirements.
Is there any way how to restrict purchase options for users with fewer feedbacks?
|
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| | | | | | | Author: | SylvainLS | | Posted: | Nov 13, 2021 10:56 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 50 times | | Topic: | Selling | |
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| In Selling, ck.brick.lego writes:
| | I am a seller too, a relatively small one though. I understand new members are
relatively more likely to be NPB (in those cases, the buyer just wanted to try,
and changed mind for unknown reasons), but I agree everyone needs a start, and
it's unfair to assume new buyers are NPB.
I would say, you can specify payment must be sent within a short timeframe
(like 1 or 2 days), and I myself would emphasize if they need any help, I
am there to help, just to make sure unfamiliarity with the purchase procedures
is not a reason for disappearing; and, most importantly, they would need you
help indeed. BrickLink is quite complex from my point of view when I placed the
first order.
Also, cancel the order and restock if no response is heard in 72 hours
from purchase--and leave a neutral (or negative depending on the context)
feedback like "placed order then cancel/disappear" to remind other sellers.
If they are aware of the problem (the item is reserved for the buyer), they would
probably respond and apologize, and I myself would accept and withdraw the negative
feedback (if so)
|
Very well said.
| | In short, I won't assume new buyers are NPB, but I agree shorter payment
deadlines (for all buyers) plus a reminder would help protect the seller.
|
Two things:
1. With Instant Checkout, the deadline is 0 days. So just use the option showned
by Cob earlier and the deadlines will be shortened for new members 
2. The 5-7¹ days deadline is for filing an NPB, aka the “pay now or I send the
leg-breaking goons!” message. In the meantime, the seller is allowed to gently
remind the buyer themself (without being harassing).
And remember not every payment method is instant: the 5-7 days dealine allows
for that.
(¹ ToS say 7 days, but the interface lets you file a NPB after 5 days.)
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| | | | | | | | | Author: | ck.brick.lego | | Posted: | Nov 13, 2021 11:05 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 53 times | | Topic: | Selling | |
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| Thanks
But with "show new buyers only instant check-out options", it might be difficult
to set an automated shipping cost calculation. It sounds to me that it either
ends up turning down potential buyers with no such automatic calculation, or
the buyer might need to pay again for the miscalculated shipping cost.
Of course, it's not impossible to set a high cost but the high shipping cost
is discouraging the buyer again.
I'm not sure if my understanding of the option is correct. I look forward
to anyone enlightening me 
P.S. I really appreciate buyers, new or "old", who contact for shipping cost--this
communication really helps the transaction.
In Selling, SylvainLS writes:
| | In Selling, ck.brick.lego writes:
| | I am a seller too, a relatively small one though. I understand new members are
relatively more likely to be NPB (in those cases, the buyer just wanted to try,
and changed mind for unknown reasons), but I agree everyone needs a start, and
it's unfair to assume new buyers are NPB.
I would say, you can specify payment must be sent within a short timeframe
(like 1 or 2 days), and I myself would emphasize if they need any help, I
am there to help, just to make sure unfamiliarity with the purchase procedures
is not a reason for disappearing; and, most importantly, they would need you
help indeed. BrickLink is quite complex from my point of view when I placed the
first order.
Also, cancel the order and restock if no response is heard in 72 hours
from purchase--and leave a neutral (or negative depending on the context)
feedback like "placed order then cancel/disappear" to remind other sellers.
If they are aware of the problem (the item is reserved for the buyer), they would
probably respond and apologize, and I myself would accept and withdraw the negative
feedback (if so)
|
Very well said.
| | In short, I won't assume new buyers are NPB, but I agree shorter payment
deadlines (for all buyers) plus a reminder would help protect the seller.
|
Two things:
1. With Instant Checkout, the deadline is 0 days. So just use the option showned
by Cob earlier and the deadlines will be shortened for new members
2. The 5-7¹ days deadline is for filing an NPB, aka the “pay now or I send the
leg-breaking goons!” message. In the meantime, the seller is allowed to gently
remind the buyer themself (without being harassing).
And remember not every payment method is instant: the 5-7 days dealine allows
for that.
(¹ ToS say 7 days, but the interface lets you file a NPB after 5 days.)
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| | | | | | | | | | | Author: | Cob | | Posted: | Nov 13, 2021 11:40 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 42 times | | Topic: | Selling | |
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| In Selling, ck.brick.lego writes:
| | Thanks
But with "show new buyers only instant check-out options", it might be difficult
to set an automated shipping cost calculation. It sounds to me that it either
ends up turning down potential buyers with no such automatic calculation, or
the buyer might need to pay again for the miscalculated shipping cost.
|
There is a trade off, either take the risk of losing customers or take the risk
of new buyers. Your choice, either has good and bad consequences.
I have had zero Non-Paying-Buyers in the last 6 months.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Nov 13, 2021 11:46 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 55 times | | Topic: | Selling | |
|
| In Selling, ck.brick.lego writes:
| | Thanks
But with "show new buyers only instant check-out options", it might be difficult
to set an automated shipping cost calculation. It sounds to me that it either
ends up turning down potential buyers with no such automatic calculation, or
the buyer might need to pay again for the miscalculated shipping cost.
|
No, the buyer should never have to pay more: once the price is set, it’s set
(so-called “binding contract” in the ToS works both ways). It’s the responsibility
of the seller to make an accurate calculation… or to “eat” their errors.
| | Of course, it's not impossible to set a high cost but the high shipping cost
is discouraging the buyer again.
|
Buyers are also discouraged by not knowing (or having an idea of) the shipping
costs.
| | I'm not sure if my understanding of the option is correct. I look forward
to anyone enlightening me
P.S. I really appreciate buyers, new or "old", who contact for shipping cost--this
communication really helps the transaction.
|
If it’s not already done, you can also allow Quotes in your store: they are “orders”
that are not binding and don’t reserve items.
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| | | | | | | | | Author: | Teup | | Posted: | Nov 13, 2021 13:13 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 52 times | | Topic: | Selling | |
|
| In Selling, SylvainLS writes:
| | In Selling, ck.brick.lego writes:
| | I am a seller too, a relatively small one though. I understand new members are
relatively more likely to be NPB (in those cases, the buyer just wanted to try,
and changed mind for unknown reasons), but I agree everyone needs a start, and
it's unfair to assume new buyers are NPB.
I would say, you can specify payment must be sent within a short timeframe
(like 1 or 2 days), and I myself would emphasize if they need any help, I
am there to help, just to make sure unfamiliarity with the purchase procedures
is not a reason for disappearing; and, most importantly, they would need you
help indeed. BrickLink is quite complex from my point of view when I placed the
first order.
Also, cancel the order and restock if no response is heard in 72 hours
from purchase--and leave a neutral (or negative depending on the context)
feedback like "placed order then cancel/disappear" to remind other sellers.
If they are aware of the problem (the item is reserved for the buyer), they would
probably respond and apologize, and I myself would accept and withdraw the negative
feedback (if so)
|
Very well said.
| | In short, I won't assume new buyers are NPB, but I agree shorter payment
deadlines (for all buyers) plus a reminder would help protect the seller.
|
Two things:
1. With Instant Checkout, the deadline is 0 days. So just use the option showned
by Cob earlier and the deadlines will be shortened for new members
|
Unless the store has offsite payment methods. Because, well, we already figured
out BL's own terminology is inconsistent, but in the case of the "Show only
Instant Checkout methods to new buyers" option, that does include the option
to pay offsite.
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Nov 13, 2021 16:19 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 37 times | | Topic: | Selling | |
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| In Selling, Teup writes:
| | […]
| | 1. With Instant Checkout, the deadline is 0 days. So just use the option showned
by Cob earlier and the deadlines will be shortened for new members
|
Unless the store has offsite payment methods. Because, well, we already figured
out BL's own terminology is inconsistent, but in the case of the "Show only
Instant Checkout methods to new buyers" option, that does include the option
to pay offsite.
|
So what does it actually prevent? Only auto-invoice?
*sigh*
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| | | | | | | | | | | | | Author: | Teup | | Posted: | Nov 13, 2021 16:54 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 43 times | | Topic: | Selling | |
|
| In Selling, SylvainLS writes:
| | In Selling, Teup writes:
| | […]
| | 1. With Instant Checkout, the deadline is 0 days. So just use the option showned
by Cob earlier and the deadlines will be shortened for new members
|
Unless the store has offsite payment methods. Because, well, we already figured
out BL's own terminology is inconsistent, but in the case of the "Show only
Instant Checkout methods to new buyers" option, that does include the option
to pay offsite.
|
So what does it actually prevent? Only auto-invoice?
*sigh*
|
As far as I understand, yep, it restricts shipping methods but not necessarily
payment methods, so buyers just can't select manual invoice methods. Once
they select an IC method, I think they can then select any of the payment methods
that the seller supports.
(I'm not actually 100% sure so correct me if I'm wrong anyone)
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| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Nov 13, 2021 17:24 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 40 times | | Topic: | Selling | |
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| In Selling, Teup writes:
| | As far as I understand, yep, it restricts shipping methods but not necessarily
payment methods, so buyers just can't select manual invoice methods. Once
they select an IC method, I think they can then select any of the payment methods
that the seller supports.
(I'm not actually 100% sure so correct me if I'm wrong anyone)
|
I think this is correct, but I don't know what payment methods are actually
allowed under IC apart from onsite PayPal and Stripe.
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| | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Nov 13, 2021 17:52 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 48 times | | Topic: | Selling | |
|
| In Selling, peregrinator writes:
| | In Selling, Teup writes:
| | As far as I understand, yep, it restricts shipping methods but not necessarily
payment methods, so buyers just can't select manual invoice methods. Once
they select an IC method, I think they can then select any of the payment methods
that the seller supports.
(I'm not actually 100% sure so correct me if I'm wrong anyone)
|
I think this is correct, but I don't know what payment methods are actually
allowed under IC apart from onsite PayPal and Stripe.
|
Yes, those are the only “onsite” methods: https://www.bricklink.com/help.asp?helpID=18
And IC is Auto-invoice + Onsite payment: https://www.bricklink.com/help.asp?helpID=2462
So if other payment methods are still possible for new buyers with this option
on, then it doesn’t do what it says it does.
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| | | | | | | | | | | | | | | | | | | Author: | Teup | | Posted: | Nov 14, 2021 04:13 | | Subject: | Re: How to restrict shopping to low-rated users? | | Viewed: | 47 times | | Topic: | Selling | |
|
| In Selling, SylvainLS writes:
| | In Selling, peregrinator writes:
| | In Selling, Teup writes:
| | As far as I understand, yep, it restricts shipping methods but not necessarily
payment methods, so buyers just can't select manual invoice methods. Once
they select an IC method, I think they can then select any of the payment methods
that the seller supports.
(I'm not actually 100% sure so correct me if I'm wrong anyone)
|
I think this is correct, but I don't know what payment methods are actually
allowed under IC apart from onsite PayPal and Stripe.
|
Yes, those are the only “onsite” methods: https://www.bricklink.com/help.asp?helpID=18
And IC is Auto-invoice + Onsite payment: https://www.bricklink.com/help.asp?helpID=2462
So if other payment methods are still possible for new buyers with this option
on, then it doesn’t do what it says it does.
|
It already messed up from the get-go, because BL has two definitions of IC.
In the store settings, those shipping methods that trigger an auto invoice are
called IC methods. Shipping methods can be IC or manual. And then payment methods
is a separate topic. So when there's that option that says new users can
only select IC methods, I'm 95% sure it just refers to the IC shipping methods.
Just when you compare it to the help section where they separate the concepts
auto-invoice and IC it's getting confusing. It's probably because when
BL thinks about it IC, they often forget the auto-invoice + offsite payment combination
- I recall a comment like that was made when I had a teams call with the BL team.
So I'm not even sure that option does exactly what BL wants it to do.
Anyway, I cannot recall my last NPB. Even though the majority of my orders are
paid offsite (and all are auto-invoice), they always pay. In my experience the
time between placing an order and getting an invoice has higher NPB risk than
after the invoice is sent.
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Germany, Sachsen
United Kingdom, England
USA, North Carolina
Hong Kong
Canada, Ontario
Netherlands, Utrecht
)
)
France, Nouvelle-Aquitaine