Discussion Forum: Thread 306839

 Author: bofox69 View Messages Posted By bofox69
 Posted: Jul 21, 2021 08:12
 Subject: VAT Receipt
 Viewed: 166 times
 Topic: Help
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bofox69 (2920)

Location:  United Kingdom, England
Member Since Contact Type Status
Mar 7, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bobs Brick Market
Just had an order from France paid for direct through PayPal as I'm still
having trouble receiving payment from overseas direct through the site and now
I can't download the VAT receipt and the option has gone completely. Is there
a way around this?
Thanks in advance.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 21, 2021 11:28
 Subject: Re: VAT Receipt
 Viewed: 62 times
 Topic: Help
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, bofox69 writes:
  Just had an order from France paid for direct through PayPal as I'm still
having trouble receiving payment from overseas direct through the site and now
I can't download the VAT receipt and the option has gone completely. Is there
a way around this?
Thanks in advance.

Was that really a case when BL should have collected VAT?  (Amount below €150
/ $180, and a member that isn’t VAT-registered.)
Because, if not, there’s nothing to do, just proceed with the order.

If yes, then you need to refund and ask them to pay with PayPal Onsite.
And if they can’t pay this way because Onsite doesn’t work, I fear you’ll have
to cancell the order.
 Author: TakeAbricK View Messages Posted By TakeAbricK
 Posted: Jul 21, 2021 11:41
 Subject: Re: VAT Receipt
 Viewed: 56 times
 Topic: Help
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TakeAbricK (13452)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Jan 12, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TakeAbricK
BrickLink Catalog Associate (?)
In Help, SylvainLS writes:
  In Help, bofox69 writes:
  Just had an order from France paid for direct through PayPal as I'm still
having trouble receiving payment from overseas direct through the site and now
I can't download the VAT receipt and the option has gone completely. Is there
a way around this?
Thanks in advance.

Was that really a case when BL should have collected VAT?  (Amount below €150
/ $180, and a member that isn’t VAT-registered.)
Because, if not, there’s nothing to do, just proceed with the order.

What do you mean by member not VAT-registered. VAT-registered EU buyers also
have to pay VAT, if they buy in the UK.

  
If yes, then you need to refund and ask them to pay with PayPal Onsite.
And if they can’t pay this way because Onsite doesn’t work, I fear you’ll have
to cancell the order.

They only offer PayPal Onsite.

I think this is a technical issue, like I had the other way around.
UK order in Dutch Store.
 Author: TakeAbricK View Messages Posted By TakeAbricK
 Posted: Jul 21, 2021 11:44
 Subject: Re: VAT Receipt
 Viewed: 44 times
 Topic: Help
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TakeAbricK (13452)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Jan 12, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TakeAbricK
BrickLink Catalog Associate (?)
In Help, TakeAbricK writes:
  In Help, SylvainLS writes:
  In Help, bofox69 writes:
  Just had an order from France paid for direct through PayPal as I'm still
having trouble receiving payment from overseas direct through the site and now
I can't download the VAT receipt and the option has gone completely. Is there
a way around this?
Thanks in advance.

Was that really a case when BL should have collected VAT?  (Amount below €150
/ $180, and a member that isn’t VAT-registered.)
Because, if not, there’s nothing to do, just proceed with the order.

What do you mean by member not VAT-registered. VAT-registered EU buyers also
have to pay VAT, if they buy in the UK.

  
If yes, then you need to refund and ask them to pay with PayPal Onsite.
And if they can’t pay this way because Onsite doesn’t work, I fear you’ll have
to cancell the order.

They only offer PayPal Onsite.

I think this is a technical issue, like I had the other way around.
UK order in Dutch Store.

(unless it was € 150 or more )
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 21, 2021 11:57
 Subject: Re: VAT Receipt
 Viewed: 48 times
 Topic: Help
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, TakeAbricK writes:
  […]
What do you mean by member not VAT-registered. VAT-registered EU buyers also
have to pay VAT, if they buy in the UK.

Answer 3 on https://www.bricklink.com/help.asp?helpID=2518 :
“BrickLink will not collect VAT if the buyer is VAT registered and provides their
valid VAT number (in these cases, the VAT registered buyer will be responsible
to account for VAT).”


  […]
They only offer PayPal Onsite.

Yes, but they say the buyer paid “directly” because they can’t make Onsite work.
So either the buyer did it themself, or the seller asked them to.  Either way,
it’s wrong.


  I think this is a technical issue, like I had the other way around.
UK order in Dutch Store.
 Author: TakeAbricK View Messages Posted By TakeAbricK
 Posted: Jul 30, 2021 02:51
 Subject: Re: VAT Receipt
 Viewed: 45 times
 Topic: Help
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TakeAbricK (13452)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Jan 12, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TakeAbricK
BrickLink Catalog Associate (?)
In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  […]
What do you mean by member not VAT-registered. VAT-registered EU buyers also
have to pay VAT, if they buy in the UK.

Answer 3 on https://www.bricklink.com/help.asp?helpID=2518 :
“BrickLink will not collect VAT if the buyer is VAT registered and provides their
valid VAT number (in these cases, the VAT registered buyer will be responsible
to account for VAT).”


I am a VAT registered seller/buyer, but every store outside the EU, shows 21%
VAT Bricklink collects. There's no option to provide a VAT number within
the order. So once I press Checkout with PayPal, Bricklink collects VAT.

  
  […]
They only offer PayPal Onsite.

Yes, but they say the buyer paid “directly” because they can’t make Onsite work.
So either the buyer did it themself, or the seller asked them to.  Either way,
it’s wrong.


  I think this is a technical issue, like I had the other way around.
UK order in Dutch Store.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 30, 2021 03:40
 Subject: Re: VAT Receipt
 Viewed: 45 times
 Topic: Help
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, TakeAbricK writes:
  In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  […]
What do you mean by member not VAT-registered. VAT-registered EU buyers also
have to pay VAT, if they buy in the UK.

Answer 3 on https://www.bricklink.com/help.asp?helpID=2518 :
“BrickLink will not collect VAT if the buyer is VAT registered and provides their
valid VAT number (in these cases, the VAT registered buyer will be responsible
to account for VAT).”


I am a VAT registered seller/buyer, but every store outside the EU, shows 21%
VAT Bricklink collects. There's no option to provide a VAT number within
the order. So once I press Checkout with PayPal, Bricklink collects VAT.

First, in the way BL explains it, it’s if you have set up your BL shop with VAT
(as you have) that BL knows you’re VAT-registered.  BL hasn’t set up a one-shot
“here’s my VAT ID” mechanism at checkout.  (Undoubtedly because when you set
up your shop for VAT, the ID is verified and they don’t want to have to verify
it at checkout or even simply modify checkout.)

Then, it’s what BL says… if it doesn’t work this way then it’s a bug (either
in the implementation or in the help pages).

Also, have you verified BL adds VAT if you try to checkout from a non-EU shop?
(I don’t see any non-EU sellers is the few feedbacks you got as a buyer since
July 1st, but that doesn’t mean much.)

Lastly, without meaning it’s not a bug or it’s not important at all, if it doesn’t
work this way, then it’s nonetheless less problematic than with Sales taxes exemptions,
as VAT can be deducted AND refunded (it seems ST isn’t refundable).  (I’d even
say that, when I had my small business, it was often easier to pay VAT and then
deduct it than to go to the hassle of asking for a 0%-VAT invoice, and I would
have preferred to have VAT paid through BL than to have to handle it myself (with
fees) at reception )
 Author: TakeAbricK View Messages Posted By TakeAbricK
 Posted: Jul 30, 2021 04:10
 Subject: Re: VAT Receipt
 Viewed: 40 times
 Topic: Help
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TakeAbricK (13452)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Jan 12, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TakeAbricK
BrickLink Catalog Associate (?)
In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  […]
What do you mean by member not VAT-registered. VAT-registered EU buyers also
have to pay VAT, if they buy in the UK.

Answer 3 on https://www.bricklink.com/help.asp?helpID=2518 :
“BrickLink will not collect VAT if the buyer is VAT registered and provides their
valid VAT number (in these cases, the VAT registered buyer will be responsible
to account for VAT).”


I am a VAT registered seller/buyer, but every store outside the EU, shows 21%
VAT Bricklink collects. There's no option to provide a VAT number within
the order. So once I press Checkout with PayPal, Bricklink collects VAT.

First, in the way BL explains it, it’s if you have set up your BL shop with VAT
(as you have) that BL knows you’re VAT-registered.  BL hasn’t set up a one-shot
“here’s my VAT ID” mechanism at checkout.  (Undoubtedly because when you set
up your shop for VAT, the ID is verified and they don’t want to have to verify
it at checkout or even simply modify checkout.)

Then, it’s what BL says… if it doesn’t work this way then it’s a bug (either
in the implementation or in the help pages).

Also, have you verified BL adds VAT if you try to checkout from a non-EU shop?
(I don’t see any non-EU sellers is the few feedbacks you got as a buyer since
July 1st, but that doesn’t mean much.)

Lastly, without meaning it’s not a bug or it’s not important at all, if it doesn’t
work this way, then it’s nonetheless less problematic than with Sales taxes exemptions,
as VAT can be deducted AND refunded (it seems ST isn’t refundable).  (I’d even
say that, when I had my small business, it was often easier to pay VAT and then
deduct it than to go to the hassle of asking for a 0%-VAT invoice, and I would
have preferred to have VAT paid through BL than to have to handle it myself (with
fees) at reception )

Same here! So it's a good Bug, but a bug it is.
 Author: Stellar View Messages Posted By Stellar
 Posted: Jul 30, 2021 04:31
 Subject: Re: VAT Receipt
 Viewed: 42 times
 Topic: Help
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Stellar (3484)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
BrickLink Discussions Moderator (?)
In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  […]
What do you mean by member not VAT-registered. VAT-registered EU buyers also
have to pay VAT, if they buy in the UK.

Answer 3 on https://www.bricklink.com/help.asp?helpID=2518 :
“BrickLink will not collect VAT if the buyer is VAT registered and provides their
valid VAT number (in these cases, the VAT registered buyer will be responsible
to account for VAT).”


I am a VAT registered seller/buyer, but every store outside the EU, shows 21%
VAT Bricklink collects. There's no option to provide a VAT number within
the order. So once I press Checkout with PayPal, Bricklink collects VAT.

First, in the way BL explains it, it’s if you have set up your BL shop with VAT
(as you have) that BL knows you’re VAT-registered.  BL hasn’t set up a one-shot
“here’s my VAT ID” mechanism at checkout.  (Undoubtedly because when you set
up your shop for VAT, the ID is verified and they don’t want to have to verify
it at checkout or even simply modify checkout.)

Then, it’s what BL says… if it doesn’t work this way then it’s a bug (either
in the implementation or in the help pages).

Also, have you verified BL adds VAT if you try to checkout from a non-EU shop?
(I don’t see any non-EU sellers is the few feedbacks you got as a buyer since
July 1st, but that doesn’t mean much.)

At least until the last step the VAT is always added, but I didn't place
any order to check...
  
Lastly, without meaning it’s not a bug or it’s not important at all, if it doesn’t
work this way, then it’s nonetheless less problematic than with Sales taxes exemptions,
as VAT can be deducted AND refunded (it seems ST isn’t refundable).  (I’d even
say that, when I had my small business, it was often easier to pay VAT and then
deduct it than to go to the hassle of asking for a 0%-VAT invoice, and I would
have preferred to have VAT paid through BL than to have to handle it myself (with
fees) at reception )

That would be great, but I saw a EU-VAT invoice somewhere (don't remember
where) and it said something in the lines that it is just a payment receipt and
is not valid as a VAT invoice for tax purposes...
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jul 30, 2021 05:04
 Subject: Re: VAT Receipt
 Viewed: 37 times
 Topic: Help
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, Stellar writes:
  […]
That would be great, but I saw a EU-VAT invoice somewhere (don't remember
where) and it said something in the lines that it is just a payment receipt and
is not valid as a VAT invoice for tax purposes...

I haven’t seen them and don’t know why they wouldn’t be acceptable.  It could
only be a CYA mention.
Now, FWIW, hearing griping about it, some big companies (Google…) aren’t able
to give legal or even proper invoices… but people do with what they have.
 Author: leggodtshop View Messages Posted By leggodtshop
 Posted: Jul 30, 2021 07:30
 Subject: Re: VAT Receipt
 Viewed: 63 times
 Topic: Help
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leggodtshop (3861)

Location:  Netherlands, Overijssel
Member Since Contact Type Status
Aug 11, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Leggodt.nl
In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  […]
What do you mean by member not VAT-registered. VAT-registered EU buyers also
have to pay VAT, if they buy in the UK.

Answer 3 on https://www.bricklink.com/help.asp?helpID=2518 :
“BrickLink will not collect VAT if the buyer is VAT registered and provides their
valid VAT number (in these cases, the VAT registered buyer will be responsible
to account for VAT).”


I am a VAT registered seller/buyer, but every store outside the EU, shows 21%
VAT Bricklink collects. There's no option to provide a VAT number within
the order. So once I press Checkout with PayPal, Bricklink collects VAT.

First, in the way BL explains it, it’s if you have set up your BL shop with VAT
(as you have) that BL knows you’re VAT-registered.  BL hasn’t set up a one-shot
“here’s my VAT ID” mechanism at checkout.  (Undoubtedly because when you set
up your shop for VAT, the ID is verified and they don’t want to have to verify
it at checkout or even simply modify checkout.)

Here is an issue. I have not registered VAT ID because selling used items under
the margin regulation. However if I want to buy outside EU I would like BrickLink
NOT to charge VAT, but then I need to register VAT ID.

Is BrickLink going to support this situation?

As it is now, I need 2 accounts: one for selling (without VAT ID), and one for
buying (with VAT ID). But 2 accounts, it hat allowed? Afaik not. But might this
case be an exception?

  
Then, it’s what BL says… if it doesn’t work this way then it’s a bug (either
in the implementation or in the help pages).

Also, have you verified BL adds VAT if you try to checkout from a non-EU shop?
(I don’t see any non-EU sellers is the few feedbacks you got as a buyer since
July 1st, but that doesn’t mean much.)

Lastly, without meaning it’s not a bug or it’s not important at all, if it doesn’t
work this way, then it’s nonetheless less problematic than with Sales taxes exemptions,
as VAT can be deducted AND refunded (it seems ST isn’t refundable).  (I’d even
say that, when I had my small business, it was often easier to pay VAT and then
deduct it than to go to the hassle of asking for a 0%-VAT invoice, and I would
have preferred to have VAT paid through BL than to have to handle it myself (with
fees) at reception )
 Author: kaat View Messages Posted By kaat
 Posted: Jul 30, 2021 09:12
 Subject: Re: VAT Receipt
 Viewed: 48 times
 Topic: Help
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kaat (8649)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Jul 19, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ilovebricks.nl
In Help, patpendlego writes:
  Here is an issue. I have not registered VAT ID because selling used items under
the margin regulation. However if I want to buy outside EU I would like BrickLink
NOT to charge VAT, but then I need to register VAT ID.

Is BrickLink going to support this situation?

As it is now, I need 2 accounts: one for selling (without VAT ID), and one for
buying (with VAT ID). But 2 accounts, it hat allowed? Afaik not. But might this
case be an exception?

FYI the whole buying with a VAT id is not working for me. It always charges me
VAT, so it looks like this isn't implemented either. Also the "receipt" with
VAT is also useless, as it states you cannot claim VAT back with it. The work-around
is both simple and annoying: order 150+ euro and they don't add VAT.

But long story short: Your second account, allowed or not, would be pretty much
useless
 Author: leggodtshop View Messages Posted By leggodtshop
 Posted: Jul 30, 2021 09:56
 Subject: Re: VAT Receipt
 Viewed: 37 times
 Topic: Help
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leggodtshop (3861)

Location:  Netherlands, Overijssel
Member Since Contact Type Status
Aug 11, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Leggodt.nl
In Help, kaat writes:
  In Help, patpendlego writes:
  Here is an issue. I have not registered VAT ID because selling used items under
the margin regulation. However if I want to buy outside EU I would like BrickLink
NOT to charge VAT, but then I need to register VAT ID.

Is BrickLink going to support this situation?

As it is now, I need 2 accounts: one for selling (without VAT ID), and one for
buying (with VAT ID). But 2 accounts, it hat allowed? Afaik not. But might this
case be an exception?

FYI the whole buying with a VAT id is not working for me. It always charges me
VAT, so it looks like this isn't implemented either. Also the "receipt" with
VAT is also useless, as it states you cannot claim VAT back with it. The work-around
is both simple and annoying: order 150+ euro and they don't add VAT.

But long story short: Your second account, allowed or not, would be pretty much
useless

Okay, thx. No surprises then. What does TLG actually want with BrickLink
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Jul 30, 2021 19:23
 Subject: Re: VAT Receipt
 Viewed: 110 times
 Topic: Help
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Help, patpendlego writes:
  In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  […]
What do you mean by member not VAT-registered. VAT-registered EU buyers also
have to pay VAT, if they buy in the UK.

Answer 3 on https://www.bricklink.com/help.asp?helpID=2518 :
“BrickLink will not collect VAT if the buyer is VAT registered and provides their
valid VAT number (in these cases, the VAT registered buyer will be responsible
to account for VAT).”


I am a VAT registered seller/buyer, but every store outside the EU, shows 21%
VAT Bricklink collects. There's no option to provide a VAT number within
the order. So once I press Checkout with PayPal, Bricklink collects VAT.

First, in the way BL explains it, it’s if you have set up your BL shop with VAT
(as you have) that BL knows you’re VAT-registered.  BL hasn’t set up a one-shot
“here’s my VAT ID” mechanism at checkout.  (Undoubtedly because when you set
up your shop for VAT, the ID is verified and they don’t want to have to verify
it at checkout or even simply modify checkout.)

Here is an issue. I have not registered VAT ID because selling used items under
the margin regulation. However if I want to buy outside EU I would like BrickLink
NOT to charge VAT, but then I need to register VAT ID.

Is BrickLink going to support this situation?

As it is now, I need 2 accounts: one for selling (without VAT ID), and one for
buying (with VAT ID). But 2 accounts, it hat allowed? Afaik not. But might this
case be an exception?

We are allowing second accounts for situations like these. Please contact the
Help Desk and ask for an exception.
 Author: leggodtshop View Messages Posted By leggodtshop
 Posted: Jul 30, 2021 23:41
 Subject: Re: VAT Receipt
 Viewed: 41 times
 Topic: Help
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leggodtshop (3861)

Location:  Netherlands, Overijssel
Member Since Contact Type Status
Aug 11, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Leggodt.nl
In Help, Admin_Russell writes:
  In Help, patpendlego writes:
  In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  In Help, SylvainLS writes:
  In Help, TakeAbricK writes:
  […]
What do you mean by member not VAT-registered. VAT-registered EU buyers also
have to pay VAT, if they buy in the UK.

Answer 3 on https://www.bricklink.com/help.asp?helpID=2518 :
“BrickLink will not collect VAT if the buyer is VAT registered and provides their
valid VAT number (in these cases, the VAT registered buyer will be responsible
to account for VAT).”


I am a VAT registered seller/buyer, but every store outside the EU, shows 21%
VAT Bricklink collects. There's no option to provide a VAT number within
the order. So once I press Checkout with PayPal, Bricklink collects VAT.

First, in the way BL explains it, it’s if you have set up your BL shop with VAT
(as you have) that BL knows you’re VAT-registered.  BL hasn’t set up a one-shot
“here’s my VAT ID” mechanism at checkout.  (Undoubtedly because when you set
up your shop for VAT, the ID is verified and they don’t want to have to verify
it at checkout or even simply modify checkout.)

Here is an issue. I have not registered VAT ID because selling used items under
the margin regulation. However if I want to buy outside EU I would like BrickLink
NOT to charge VAT, but then I need to register VAT ID.

Is BrickLink going to support this situation?

As it is now, I need 2 accounts: one for selling (without VAT ID), and one for
buying (with VAT ID). But 2 accounts, it hat allowed? Afaik not. But might this
case be an exception?

We are allowing second accounts for situations like these. Please contact the
Help Desk and ask for an exception.

That would be great! I've send the Help Desk a message.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Jul 21, 2021 12:42
 Subject: Re: VAT Receipt
 Viewed: 45 times
 Topic: Help
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yorbrick (1182)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  
They only offer PayPal Onsite.


It doesn't matter, some buyers just send payment manually to a seller's
email address even if onsite is the onlyone formally offered.

Some sellers may also have an old invoice template saying send payment to me
at .....
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Jul 21, 2021 12:58
 Subject: Re: VAT Receipt
 Viewed: 48 times
 Topic: Help
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peregrinator (766)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Help, bofox69 writes:
  Just had an order from France paid for direct through PayPal as I'm still
having trouble receiving payment from overseas direct through the site and now
I can't download the VAT receipt and the option has gone completely. Is there
a way around this?
Thanks in advance.

Did the buyer's payment include VAT? If so you should refund that because
the buyer will be charged VAT when the package is received