Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Yo_Yo_Flamingo  | | Posted: | Jan 13, 2022 07:51 | | Subject: | Re: Transparent and Glow-in-Dark Minifigures | | Viewed: | 115 times | | Topic: | Administrative | |
|
| In Administrative, randyf writes:
| | In Administrative, Yo_Yo_Flamingo writes:
| | In Administrative, Admin_Russell writes:
| | Dear BrickLink Sellers,
Over the past several months, we’ve seen a variety of Transparent and Glow-In-Dark
minifigures flood the market. We have determined these to be illegitimate LEGO
items, despite the fact that many of them are imprinted with the LEGO logo.
Of particular note are the Darth Vader minifigures, Batman, and other superheroes.
We will start removing these listings this week, both from the custom items section
and from listings under catalog entries. This includes whole minifigures and
minifigure parts. For those of you who regularly file Problem Item For Sale reports,
please add these to the things you screen for.
Thank you,
The BrickLink Team
|
This certainly is interesting, and there are definitely cases where these items
are frauds (such as the pictures show here, these items can be seen to not be
LEGO parts, clear as day).
|
I think the point is that the pictures shown here are *in fact* LEGO parts that
have been manufactured in a LEGO plant without the blessing of LEGO.
| | However, I think it we need to be careful before flagging every transparent minifigure
part under the sun- the catalog listing itself for minifigure torsos shows a
transparent torso . Transparent minifigures have made their way out
of test batches in the past- are these no longer allowed for sale?
|
That is pretty much what the post is stating. Those "test batches" are not authorized
by the company, so they should not be in the market.
|
The way I read it is that these items may have the logo, but were not manufactured
by LEGO- it would be nice to have some clarification on this point. I know red
test-moulds of parts are popular items to sell here.
|
 |
| Author: | randyf | | Posted: | Jan 13, 2022 01:23 | | Subject: | Re: Transparent and Glow-in-Dark Minifigures | | Viewed: | 160 times | | Topic: | Administrative | |
|
| In Administrative, Yo_Yo_Flamingo writes:
| | In Administrative, Admin_Russell writes:
| | Dear BrickLink Sellers,
Over the past several months, we’ve seen a variety of Transparent and Glow-In-Dark
minifigures flood the market. We have determined these to be illegitimate LEGO
items, despite the fact that many of them are imprinted with the LEGO logo.
Of particular note are the Darth Vader minifigures, Batman, and other superheroes.
We will start removing these listings this week, both from the custom items section
and from listings under catalog entries. This includes whole minifigures and
minifigure parts. For those of you who regularly file Problem Item For Sale reports,
please add these to the things you screen for.
Thank you,
The BrickLink Team
|
This certainly is interesting, and there are definitely cases where these items
are frauds (such as the pictures show here, these items can be seen to not be
LEGO parts, clear as day).
|
I think the point is that the pictures shown here are *in fact* LEGO parts that
have been manufactured in a LEGO plant without the blessing of LEGO.
| | However, I think it we need to be careful before flagging every transparent minifigure
part under the sun- the catalog listing itself for minifigure torsos shows a
transparent torso . Transparent minifigures have made their way out
of test batches in the past- are these no longer allowed for sale?
|
That is pretty much what the post is stating. Those "test batches" are not authorized
by the company, so they should not be in the market.
|
|
| Author: | Yo_Yo_Flamingo | | Posted: | Jan 12, 2022 23:52 | | Subject: | Re: Transparent and Glow-in-Dark Minifigures | | Viewed: | 200 times | | Topic: | Administrative | |
|
| In Administrative, Admin_Russell writes:
| | Dear BrickLink Sellers,
Over the past several months, we’ve seen a variety of Transparent and Glow-In-Dark
minifigures flood the market. We have determined these to be illegitimate LEGO
items, despite the fact that many of them are imprinted with the LEGO logo.
Of particular note are the Darth Vader minifigures, Batman, and other superheroes.
We will start removing these listings this week, both from the custom items section
and from listings under catalog entries. This includes whole minifigures and
minifigure parts. For those of you who regularly file Problem Item For Sale reports,
please add these to the things you screen for.
Thank you,
The BrickLink Team
|
This certainly is interesting, and there are definitely cases where these items
are frauds (such as the pictures show here, these items can be seen to not be
LEGO parts, clear as day).
However, I think it we need to be careful before flagging every transparent minifigure
part under the sun- the catalog listing itself for minifigure torsos shows a
transparent torso . Transparent minifigures have made their way out
of test batches in the past- are these no longer allowed for sale?
|
|
| Author: | CE_Tanja | | Posted: | Jan 12, 2022 15:22 | | Subject: | Re: Studio to replace LDD Fan | | Viewed: | 69 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardCE_Tanja
|
Location:  USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
 |
Admin |
|
|
| BrickLink Administrator |
|
| Hi Stellar,
Your feedback is highly appreciated! We did hear this in the dialogues and I
am going back to ensure that it has indeed been added to the FAQ section and/or
the tutorials
In Administrative, Stellar writes:
| | In Administrative, Tracyd writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
Today it is announced that LEGO® BrickLinkStudio will be replacing LEGO Digital
Designer as the LEGO Group’s official 3D building app.
We are of course very excited about this step but at the same time aware that
for some this may be a difficult transition.
Leading up to this announcement we have been in dialogue with current LDD and
Studio users in the community in an attempt to make the transition as smooth
as possible, hopefully that will be the case.
|
|
Tanja, if it helps, one of the most shocking changes to some users that they
told me is the color transition from White background from LDD to Black by default
in Stud.io but it can be changed in Stud.io to White, and it helped them feel
more confortable using it.
| |
Please tell me there will be a direct link to the Studio forum on the Studio
side so we dont't get flooded with Studio issues on this forum.
|
It is there and it already points to the correct forum: https://forum.bricklink.com/
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 12, 2022 15:20 | | Subject: | Re: Studio to replace LDD Fan | | Viewed: | 56 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardCE_Tanja
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
|
Admin |
|
|
| BrickLink Administrator |
|
| Hi Tracyd,
There is, all LDD Fan users are being guided to a Studio page with link to forum
as well as Q&A and video tutorials.
In Administrative, Tracyd writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
Today it is announced that LEGO® BrickLinkStudio will be replacing LEGO Digital
Designer as the LEGO Group’s official 3D building app.
We are of course very excited about this step but at the same time aware that
for some this may be a difficult transition.
Leading up to this announcement we have been in dialogue with current LDD and
Studio users in the community in an attempt to make the transition as smooth
as possible, hopefully that will be the case.
You can read the details on the LEGO Ambassador Network here:
https://lan.lego.com/news/overview/the-lego-group-will-focus-on-bricklink-studio-and-pull-back-support-for-lego%C2%AE-digital-designer-r301/
If you haven't already tried 3D building using Studio, do check it out!
|
Please tell me there will be a direct link to the Studio forum on the Studio
side so we dont't get flooded with Studio issues on this forum.
|
|
|
| Author: | Stellar | | Posted: | Jan 12, 2022 12:51 | | Subject: | Re: Studio to replace LDD Fan | | Viewed: | 64 times | | Topic: | Administrative | |
|
| In Administrative, Tracyd writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
Today it is announced that LEGO® BrickLinkStudio will be replacing LEGO Digital
Designer as the LEGO Group’s official 3D building app.
We are of course very excited about this step but at the same time aware that
for some this may be a difficult transition.
Leading up to this announcement we have been in dialogue with current LDD and
Studio users in the community in an attempt to make the transition as smooth
as possible, hopefully that will be the case.
|
|
Tanja, if it helps, one of the most shocking changes to some users that they
told me is the color transition from White background from LDD to Black by default
in Stud.io but it can be changed in Stud.io to White, and it helped them feel
more confortable using it.
| |
Please tell me there will be a direct link to the Studio forum on the Studio
side so we dont't get flooded with Studio issues on this forum.
|
It is there and it already points to the correct forum: https://forum.bricklink.com/
|
|
|
| Author: | Tracyd | | Posted: | Jan 12, 2022 12:28 | | Subject: | Re: Studio to replace LDD Fan | | Viewed: | 63 times | | Topic: | Administrative | |
|
| In Administrative, CE_Tanja writes:
| | Dear all,
Today it is announced that LEGO® BrickLinkStudio will be replacing LEGO Digital
Designer as the LEGO Group’s official 3D building app.
We are of course very excited about this step but at the same time aware that
for some this may be a difficult transition.
Leading up to this announcement we have been in dialogue with current LDD and
Studio users in the community in an attempt to make the transition as smooth
as possible, hopefully that will be the case.
You can read the details on the LEGO Ambassador Network here:
https://lan.lego.com/news/overview/the-lego-group-will-focus-on-bricklink-studio-and-pull-back-support-for-lego%C2%AE-digital-designer-r301/
If you haven't already tried 3D building using Studio, do check it out!
|
Please tell me there will be a direct link to the Studio forum on the Studio
side so we dont't get flooded with Studio issues on this forum.
|
|
|
| Author: | randyf | | Posted: | Jan 11, 2022 01:13 | | Subject: | Re: Transparent and Glow-in-Dark Minifigures | | Viewed: | 236 times | | Topic: | Administrative | |
|
| In Administrative, ryanaitch writes:
| | In Administrative, Admin_Russell writes:
| | Dear BrickLink Sellers,
Over the past several months, we’ve seen a variety of Transparent and Glow-In-Dark
minifigures flood the market. We have determined these to be illegitimate LEGO
items, despite the fact that many of them are imprinted with the LEGO logo.
Of particular note are the Darth Vader minifigures, Batman, and other superheroes.
We will start removing these listings this week, both from the custom items section
and from listings under catalog entries. This includes whole minifigures and
minifigure parts. For those of you who regularly file Problem Item For Sale reports,
please add these to the things you screen for.
Thank you,
The BrickLink Team
|
While I do love these figures, I understand why you need to match Lego's
position on this. But what will this mean for other non-production parts, or
vintage test bricks?
|
I would think that vintage test bricks would still be okay because those were
made for testing back in the day and not for profit. I think it is pretty obvious
that all of these modern parts are being made behind LEGOs back by some bad actors
with access to the means of manufacture for an under-the-table gain. Not cool.
|
|
| Author: | rylie_aitch | | Posted: | Jan 11, 2022 01:07 | | Subject: | Re: Transparent and Glow-in-Dark Minifigures | | Viewed: | 261 times | | Topic: | Administrative | |
|
| In Administrative, Admin_Russell writes:
| | Dear BrickLink Sellers,
Over the past several months, we’ve seen a variety of Transparent and Glow-In-Dark
minifigures flood the market. We have determined these to be illegitimate LEGO
items, despite the fact that many of them are imprinted with the LEGO logo.
Of particular note are the Darth Vader minifigures, Batman, and other superheroes.
We will start removing these listings this week, both from the custom items section
and from listings under catalog entries. This includes whole minifigures and
minifigure parts. For those of you who regularly file Problem Item For Sale reports,
please add these to the things you screen for.
Thank you,
The BrickLink Team
|
While I do love these figures, I understand why you need to match Lego's
position on this. But what will this mean for other non-production parts, or
vintage test bricks?
|
|
| Author: | Admin_Russell | | Posted: | Jan 10, 2022 23:20 | | Subject: | Transparent and Glow-in-Dark Minifigures | | Viewed: | 3164 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardAdmin_Russell
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
|
Admin |
|
|
| BrickLink Administrator |
|
| Dear BrickLink Sellers,
Over the past several months, we’ve seen a variety of Transparent and Glow-In-Dark
minifigures flood the market. We have determined these to be illegitimate LEGO
items, despite the fact that many of them are imprinted with the LEGO logo.
Of particular note are the Darth Vader minifigures, Batman, and other superheroes.
We will start removing these listings this week, both from the custom items section
and from listings under catalog entries. This includes whole minifigures and
minifigure parts. For those of you who regularly file Problem Item For Sale reports,
please add these to the things you screen for.
Thank you,
The BrickLink Team
|
|
|
| Author: | TBS | | Posted: | Jan 8, 2022 10:39 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 93 times | | Topic: | Administrative | |
|
| | | Also they suggested using the Handling Fees feature in a shipping method to add
a % fee to the countries with greater VAT so the total is more correct with your
net costs.
|
That approach might work in some "free" or loose EU-Countries who spit on the
Bruxxeles madness.
I doubt that "members from X are charged xyz% on top of your order as handling
fees is "working". Having December 2018 here in mind. (look it up, if not sure
what that hint is about.)
|
|
| Author: | Stellar | | Posted: | Jan 8, 2022 10:13 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 61 times | | Topic: | Administrative | |
|
| In Administrative, Teup writes:
| | In Administrative, TBS writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
The webinar reg. EU Distance selling took place today. First of all thank you
to every one who participated and shared very valuable input, questions, etc.
Please find the link to the meeting recording here:
https://bricklink.s3.amazonaws.com/EU+Distance+selling-20220107.mp4
Have a great weekend!
| | The BrickLink Marketplace team
|
|
Hi Tanya and Team,
thank you. It was a most important meeting.
Please continue to adress such upcoming changes in future, and maybe even ahead
of its time.
So as a conclusion, it just confirmed my opinion of not joining the IOSS-Crew.
The fact that the VAT is calculated "Crude or incorrectly" was a big letdown
for me.
However i can understand you went for this route because the bricklink system
itself is unable to handle NET prices on such a level.
So if you could have added the countryspecific VAT-Rate on top of our Netprices,
it could have been handled, but i won´t let me deduct some 5% to 27% from my
German Total/Gross pricing, and that even on handling and shipping.
I am sorry. Thanks, but no thanks.
Which leaves us in an even tighter spot.
Dear buyer from the European Union reading this.
Don´t hesitate on getting your parts needed, there is just a narrow timeframe.
Some time in spring to summer i (we as other sellers) might not be allowed to
deliver your items within the European Union anymore then, because the threshold
is reached.
That means for you, further orders are only possible from January 2023 then,
or as a registered business with an confirmed VAT-ID (B2B-Sale).
Sorry for this, but my friends from the EU - if you need something, Hurry up.
For all other buyers - Exports outside the EU are not affected by this, and maybe
the only business left alongside domestic sales after spring/summer.
Have a nice weekend
Tom
|
Hi Tom, while I agree with you the implementation is fundamentally incorrect
(violates price discrimination law plus is annoying for bookkeeping), to take
a pragmatic angle: Is it really that big a problem that it is worth giving up
a portion of your sales?
As for the price discrimination part, I don't expect we can get into trouble
as individual sellers since we don't have an option to change it. And in
case you happen to be a seller who calculates the cost of good sold based on
the turnover: You could always take the inc.VAT price of the annual sales, deduct
VAT as if they were all German customers, and from that hypothetic 'ex.VAT'
amount calculate cost of goods sold.
And if it's because you apply margin VAT, contact the helpdesk: They're
still figuring this out and maybe they can help you.
The call gave me confidence that the reason Bricklink is not improving this is
completely because of the limited resources, and that Bricklink understands full
well that this is is a poor patch that needs to be revised eventually. So there's
no real reason to stop selling out of protest, either.
|
Also they suggested using the Handling Fees feature in a shipping method to add
a % fee to the countries with greater VAT so the total is more correct with your
net costs.
As Teup said, BL knows its not the best way but its what they could do with the
current site. They are working in a refactoring that would have this kind of
issue in mind to better accommodate the needs of sellers and regulations.
|
|
| Author: | TBS | | Posted: | Jan 8, 2022 10:12 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 45 times | | Topic: | Administrative | |
|
| | | Hi Tom, while I agree with you the implementation is fundamentally incorrect
(violates price discrimination law plus is annoying for bookkeeping), to take
a pragmatic angle:
|
Hi, just replied above your post, some bits of reply in there.
Fine you agree on the implementation side of things.
| | Is it really that big a problem that it is worth giving up
a portion of your sales?
|
Yes and no. The price for opening the pandora´s box is to much for me.
I refuse their buerocratic BS.
1st. I would have to redo all invoices and tax reports once i crossed that threshold.
2nd. All that is only starting from that point on, meaning i must start making
new forms for my invoices for 29 countries as bricklink invoices are "not legal"
i.e. meeting the requirements of the german tax authorities.
3rd. I am not sure if an excess turnover above that threshold is worth all the
hassle.
A company who has some 100K´s or a million turnover within the EU can easily
do this, but if i may reach say a 15K or 20K a year or similar, i wonder if that
little profit from the extra 5K on top is enough to adress all the extra paperwork
and cost you are charged for than.
4th. The whole regulation is clearly made to slowly drive smaller shops out of
business because they want to giant ones to take over. Plus the EU Buerocrats
can never have enough money (and stupid ideas) anyway.
| |
As for the price discrimination part, I don't expect we can get into trouble
as individual sellers since we don't have an option to change it. And in
case you happen to be a seller who calculates the cost of good sold based on
the turnover: You could always take the inc.VAT price of the annual sales, deduct
VAT as if they were all German customers, and from that hypothetic 'ex.VAT'
amount calculate cost of goods sold.
|
That´s right. It wouldn´t be a problem to give away 27% on some sales,
but you have to put up all new invoices for that. (Since the BL ones don´t count
in Germany)
If that works legally in your Country you can save a lot of paperwork.
| | And if it's because you apply margin VAT, contact the helpdesk: They're
still figuring this out and maybe they can help you.
|
Can´t apply that, because of already registered VAT Member.
You have to register for Margin-Rule when founding your Company and then say
, you will never sell anything than USED items anyway from start.
As i know you can´t switch between those once your Company is running.
| | The call gave me confidence that the reason Bricklink is not improving this is
completely because of the limited resources, and that Bricklink understands full
well that this is is a poor patch that needs to be revised eventually.
|
Agree on this, they (try to) do so something to handle this on a worldwide scale,
which
is honourable and to be thanked for.
| | So there's no real reason to stop selling out of protest, either.
|
Depends on your business type or scale - see answer point 3rd.
|
|
| Author: | Teup | | Posted: | Jan 8, 2022 09:52 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 58 times | | Topic: | Administrative | |
|
| In Administrative, TBS writes:
| | | | Is this because when one reaches the 10K (?) treshold, one is regarded a 'business'
with different tax regulations?
|
Not really, becasue you are a business to begin with.
Thing here is: If your company gone over the 10K treshold on sales from EU to
EU,
you are obliged to register for OSS and redo all your invoices and tax-reports,
because you must pay the specific country VAT-Rate then to that specific country.
As far as i know, that OSS-System is doing this combined, so you don´t have to
register and file your reports anymore and payments in each 1 of 29 EU States
yourself like before.
But you have to redo it anyway. And then are obliged for it the next years.
|
Germany has more strict rules maybe? I read in a Dutch explanation that you need
to apply the local VAT rate from the first invoice in which you exceed 10K for
that fiscal year. So nothing needs to be revised.
|
|
| Author: | SylvainLS | | Posted: | Jan 8, 2022 09:47 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 46 times | | Topic: | Administrative | |
|
| In Administrative, StarBrick writes:
| | […]
Is this because when one reaches the 10K (?) treshold, one is regarded a 'business'
with different tax regulations?
If so: split you shop into multiple sales-depending-sizes: 1 for 9K, another
for the next 9K etc. This will bypass the treshold I guess?
|
Would you suggest I tell the revenue service: “I don’t owe income tax: my imaginary
twin brother and I are sharing my salary and this way each of us is below the
threshold,” and to invent as many imaginary siblings as I need? Because that’s
how I understand your suggestion here 
|
|
| Author: | TBS | | Posted: | Jan 8, 2022 09:44 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 55 times | | Topic: | Administrative | |
|
| | | Is this because when one reaches the 10K (?) treshold, one is regarded a 'business'
with different tax regulations?
|
Not really, becasue you are a business to begin with.
Thing here is: If your company gone over the 10K treshold on sales from EU to
EU,
you are obliged to register for OSS and redo all your invoices and tax-reports,
because you must pay the specific country VAT-Rate then to that specific country.
As far as i know, that OSS-System is doing this combined, so you don´t have to
register and file your reports anymore and payments in each 1 of 29 EU States
yourself like before.
But you have to redo it anyway. And then are obliged for it the next years.
That´s why me and some sellers more refuse to be trapped in that beurocratic
nightmare beforehand.
Which leaves us left, in blocking all orders and sales, once we get close to
that 10k Threshold.
| | If so: split you shop into multiple sales-depending-sizes: 1 for 9K, another
for the next 9K etc. This will bypass the treshold I guess?
|
Sorry, useless, because it´s the WHOLE EU to EU turnover of your company regardless
of branch or "daughter company".
If you establish several (say 10) separate PLC´s (don´t have the international
name for it, i mean businesses owned by many shares, not a single individual.)
which are selling as 10 different companies on the plattform it might work, but
that´s useless advice because founding that companies is costing way much more
capital than what you could earn from that 10K.
If you are allowed to sell as private individual (Hobby seller) in your country,
you are not subject to that Distance selling rules, because you might have much
less than these 10K of sales allowed as private anyway. Otherwise they might
force you into becoming a company because to high turnover. In Germany there
are harsh rules for that, but please check that for your homeland yourself -
can be very different there.
|
|
| Author: | Teup | | Posted: | Jan 8, 2022 09:43 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 57 times | | Topic: | Administrative | |
|
| In Administrative, TBS writes:
| | In Administrative, CE_Tanja writes:
| | Dear all,
The webinar reg. EU Distance selling took place today. First of all thank you
to every one who participated and shared very valuable input, questions, etc.
Please find the link to the meeting recording here:
https://bricklink.s3.amazonaws.com/EU+Distance+selling-20220107.mp4
Have a great weekend!
| | The BrickLink Marketplace team
|
|
Hi Tanya and Team,
thank you. It was a most important meeting.
Please continue to adress such upcoming changes in future, and maybe even ahead
of its time.
So as a conclusion, it just confirmed my opinion of not joining the IOSS-Crew.
The fact that the VAT is calculated "Crude or incorrectly" was a big letdown
for me.
However i can understand you went for this route because the bricklink system
itself is unable to handle NET prices on such a level.
So if you could have added the countryspecific VAT-Rate on top of our Netprices,
it could have been handled, but i won´t let me deduct some 5% to 27% from my
German Total/Gross pricing, and that even on handling and shipping.
I am sorry. Thanks, but no thanks.
Which leaves us in an even tighter spot.
Dear buyer from the European Union reading this.
Don´t hesitate on getting your parts needed, there is just a narrow timeframe.
Some time in spring to summer i (we as other sellers) might not be allowed to
deliver your items within the European Union anymore then, because the threshold
is reached.
That means for you, further orders are only possible from January 2023 then,
or as a registered business with an confirmed VAT-ID (B2B-Sale).
Sorry for this, but my friends from the EU - if you need something, Hurry up.
For all other buyers - Exports outside the EU are not affected by this, and maybe
the only business left alongside domestic sales after spring/summer.
Have a nice weekend
Tom
|
Hi Tom, while I agree with you the implementation is fundamentally incorrect
(violates price discrimination law plus is annoying for bookkeeping), to take
a pragmatic angle: Is it really that big a problem that it is worth giving up
a portion of your sales?
As for the price discrimination part, I don't expect we can get into trouble
as individual sellers since we don't have an option to change it. And in
case you happen to be a seller who calculates the cost of good sold based on
the turnover: You could always take the inc.VAT price of the annual sales, deduct
VAT as if they were all German customers, and from that hypothetic 'ex.VAT'
amount calculate cost of goods sold.
And if it's because you apply margin VAT, contact the helpdesk: They're
still figuring this out and maybe they can help you.
The call gave me confidence that the reason Bricklink is not improving this is
completely because of the limited resources, and that Bricklink understands full
well that this is is a poor patch that needs to be revised eventually. So there's
no real reason to stop selling out of protest, either.
|
|
| Author: | CE_Tanja | | Posted: | Jan 8, 2022 09:37 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 67 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardCE_Tanja
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
|
Admin |
|
|
| BrickLink Administrator |
|
| Thank you Teup!
Based on the response to the meeting we will definitely have more of these sessions
going forward.
In Administrative, Teup writes:
| | Thank you for yesterday! I really appreciate this initiative. Nice to see transparency
and honesty and feel like our input is taken seriously. Will definitely attend
again if there will be more sessions in the future! 
In Administrative, CE_Tanja writes:
| | Dear all,
The webinar reg. EU Distance selling took place today. First of all thank you
to every one who participated and shared very valuable input, questions, etc.
As promised below is a link to the recording of the meeting, what you are not
able to see in the recording are all the comments and questions, and there were
a lot! we will be taking some time to group the input and the questions and share
our responses to these with all of you.
Please find the link to the meeting recording here:
https://bricklink.s3.amazonaws.com/EU+Distance+selling-20220107.mp4
Have a great weekend!
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
|
|
| Author: | StarBrick | | Posted: | Jan 8, 2022 09:13 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 66 times | | Topic: | Administrative | |
|
| In Administrative, TBS writes:
| | Dear buyer from the European Union reading this.
Don´t hesitate on getting your parts needed, there is just a narrow timeframe.
Some time in spring to summer i (we as other sellers) might not be allowed to
deliver your items within the European Union anymore then, because the threshold
is reached.
That means for you, further orders are only possible from January 2023 then,
or as a registered business with an confirmed VAT-ID (B2B-Sale).
Sorry for this, but my friends from the EU - if you need something, Hurry up.
For all other buyers - Exports outside the EU are not affected by this, and maybe
the only business left alongside domestic sales after spring/summer.
|
Is this because when one reaches the 10K (?) treshold, one is regarded a 'business'
with different tax regulations?
If so: split you shop into multiple sales-depending-sizes: 1 for 9K, another
for the next 9K etc. This will bypass the treshold I guess?
|
|
| Author: | TBS | | Posted: | Jan 8, 2022 08:21 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 62 times | | Topic: | Administrative | |
|
| In Administrative, CE_Tanja writes:
| | Dear all,
The webinar reg. EU Distance selling took place today. First of all thank you
to every one who participated and shared very valuable input, questions, etc.
Please find the link to the meeting recording here:
https://bricklink.s3.amazonaws.com/EU+Distance+selling-20220107.mp4
Have a great weekend!
| | The BrickLink Marketplace team
|
|
Hi Tanya and Team,
thank you. It was a most important meeting.
Please continue to adress such upcoming changes in future, and maybe even ahead
of its time.
So as a conclusion, it just confirmed my opinion of not joining the IOSS-Crew.
The fact that the VAT is calculated "Crude or incorrectly" was a big letdown
for me.
However i can understand you went for this route because the bricklink system
itself is unable to handle NET prices on such a level.
So if you could have added the countryspecific VAT-Rate on top of our Netprices,
it could have been handled, but i won´t let me deduct some 5% to 27% from my
German Total/Gross pricing, and that even on handling and shipping.
I am sorry. Thanks, but no thanks.
Which leaves us in an even tighter spot.
Dear buyer from the European Union reading this.
Don´t hesitate on getting your parts needed, there is just a narrow timeframe.
Some time in spring to summer i (we as other sellers) might not be allowed to
deliver your items within the European Union anymore then, because the threshold
is reached.
That means for you, further orders are only possible from January 2023 then,
or as a registered business with an confirmed VAT-ID (B2B-Sale).
Sorry for this, but my friends from the EU - if you need something, Hurry up.
For all other buyers - Exports outside the EU are not affected by this, and maybe
the only business left alongside domestic sales after spring/summer.
Have a nice weekend
Tom
|
|
| Author: | Teup | | Posted: | Jan 8, 2022 05:57 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 64 times | | Topic: | Administrative | |
|
| Thank you for yesterday! I really appreciate this initiative. Nice to see transparency
and honesty and feel like our input is taken seriously. Will definitely attend
again if there will be more sessions in the future!
In Administrative, CE_Tanja writes:
| | Dear all,
The webinar reg. EU Distance selling took place today. First of all thank you
to every one who participated and shared very valuable input, questions, etc.
As promised below is a link to the recording of the meeting, what you are not
able to see in the recording are all the comments and questions, and there were
a lot! we will be taking some time to group the input and the questions and share
our responses to these with all of you.
Please find the link to the meeting recording here:
https://bricklink.s3.amazonaws.com/EU+Distance+selling-20220107.mp4
Have a great weekend!
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 7, 2022 22:02 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 186 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardCE_Tanja
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
|
Admin |
|
|
| BrickLink Administrator |
|
| Dear all,
The webinar reg. EU Distance selling took place today. First of all thank you
to every one who participated and shared very valuable input, questions, etc.
As promised below is a link to the recording of the meeting, what you are not
able to see in the recording are all the comments and questions, and there were
a lot! we will be taking some time to group the input and the questions and share
our responses to these with all of you.
Please find the link to the meeting recording here:
https://bricklink.s3.amazonaws.com/EU+Distance+selling-20220107.mp4
Have a great weekend!
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 6, 2022 13:49 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 76 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardCE_Tanja
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
|
Admin |
|
|
| BrickLink Administrator |
|
| Everyone that signed up should have an invitation now, if you have not received
it please let me know. Also feel free to check that the link is working ahead
of time.
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
|
| Author: | watch505 | | Posted: | Jan 6, 2022 09:49 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 57 times | | Topic: | Administrative | |
|
| Tanya,
Thank you for your reply. I think the concern is the community was told this
issue was decided at a meeting and now it appears that bricklink is starting
over on a decision that was already made over a year ago:
Author: Admin_Russell
Posted: Jan 22, 2021 15:59
Subject: Re: US State sales tax - additional states
In Administrative, Admin_Russell writes:
Yes. We have determined this is a definite need for our customer base and we
are moving forward with it. The first step is to meet with our third-party service
who calculates the tax for us. Then we will need to set up a method of receiving
and retaining the exemption documents.
|
|
| Author: | CE_Tanja | | Posted: | Jan 5, 2022 16:54 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 85 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardCE_Tanja
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
|
Admin |
|
|
| BrickLink Administrator |
|
| Dear all,
We are receiving a lot of sign ups for the meeting which is great! We are able
to have 1000 people in the session instead of the expected 350 so don't hesitate
to sign up if you haven't already done so.
We will be sharing a link with you no later than tomorrow 10am PST, should you
have signed up and not received a link by then, please let me know and I will
make sure to add you.
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 5, 2022 15:35 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 83 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardCE_Tanja
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
|
Admin |
|
|
| BrickLink Administrator |
|
| Hi Andrew,
That is an option, for now we are planning a focus group meeting this month on
the Tax exemption topic with a smaller select group of sellers, in this meeting
we will ensure that we (including our Tax team) understand the need in details.
After this, we will involve the sellers to get a better understanding of the
number of sellers this would benefit by explaining exactly what is required in
order to be tax exempt.
The reason for going about it this way is to ensure that if and when we decide
to implement this, we are able to proper prioritize this with other features
based on the impact of the sellers in general.
More info on this to follow.
In Administrative, watch505 writes:
| | Tanya,
Will there be a future session regarding business to business sales and tax exemption
in the USA?
Kind Regards,
Andrew
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 5, 2022 15:31 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 75 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardCE_Tanja
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
|
Admin |
|
|
| BrickLink Administrator |
|
| Dear Dreambuilder71,
Thank you for your kind words, I am afraid this has no impact n the shipping
cost.
In Administrative, dreambuilder71 writes:
| | Hi Tanja and congrats on your almost first year at BrickLink. 🤗
Will this talk help us ship overseas at a cheaper price?
From Canada to, let's say England (UK), a small package of figs at only 400
grams cost $60! And a small set at 700 grams is $80! That's with tracking
if the buyer uses PayPal!
So I've had to stop shipping overseas cause of high shipping prices no one
will pay! 😥
Best regards,
James
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
|
| Author: | yorbrick | | Posted: | Jan 5, 2022 10:21 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 79 times | | Topic: | Administrative | |
|
| | | From Canada to, let's say England (UK), a small package of figs at only 400
grams cost $60!
|
Neither Canada nor the UK are in the EU, so I doubt that will come up in a session
about EU distance selling.
The original thread, and all the comments and concerns are here:
https://www.bricklink.com/message.asp?ID=1315372
The EU distance selling feature tool was introduced as ... "We have released
our Distance Selling feature for sellers who plan to or have reached the EUR
annual 10 000 distance sale of goods threshold." If you (and me) are not in that
group, I doubt the session is for you (and me).
|
|
| Author: | watch505 | | Posted: | Jan 5, 2022 09:54 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 76 times | | Topic: | Administrative | |
|
| Tanya,
Will there be a future session regarding business to business sales and tax exemption
in the USA?
Kind Regards,
Andrew
|
|
| Author: | dreambuilder71 | | Posted: | Jan 5, 2022 07:34 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 79 times | | Topic: | Administrative | |
|
| Hi Tanja and congrats on your almost first year at BrickLink. 🤗
Will this talk help us ship overseas at a cheaper price?
From Canada to, let's say England (UK), a small package of figs at only 400
grams cost $60! And a small set at 700 grams is $80! That's with tracking
if the buyer uses PayPal!
So I've had to stop shipping overseas cause of high shipping prices no one
will pay! 😥
Best regards,
James
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 4, 2022 22:06 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 88 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardCE_Tanja
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
|
Admin |
|
|
| BrickLink Administrator |
|
| That is great to hear! Thank you.
In Administrative, Stellar writes:
| | Thanks for taking this approach, I will be there
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
|
For easier conversion to EU sellers, that is Friday at 18:00 to 19:00 CET
time.
| |
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
|
| Author: | CE_Tanja | | Posted: | Jan 4, 2022 22:05 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 102 times | | Topic: | Administrative | |
|
|
BrickLink
ID CardCE_Tanja
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
|
Admin |
|
|
| BrickLink Administrator |
|
| Hi Paul,
Yes, we will share a link as soon as we can after the meeting to be on the
safe side, please share your email with me, that way you will have access to
the recording in the meeting chat as soon as it is done.
In Administrative, patpendlego writes:
| | In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
Great! I would like to see the recorded session. Will it be available shortly
after the life session?
Thank you,
Paul
|
|
|
| Author: | Stellar | | Posted: | Jan 4, 2022 19:50 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 72 times | | Topic: | Administrative | |
|
| Thanks for taking this approach, I will be there
In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
|
For easier conversion to EU sellers, that is Friday at 18:00 to 19:00 CET
time.
| |
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
|
|
| Author: | leggodtshop | | Posted: | Jan 4, 2022 17:39 | | Subject: | Re: EU distance selling - Online session | | Viewed: | 95 times | | Topic: | Administrative | |
|
| In Administrative, CE_Tanja writes:
| | Dear BrickLink member,
We have recently launched a new feature enabling EU distance selling on the BrickLink
site. Because we have had a number of questions and concerns expressed from some
of you, we are setting up an online sessions to take you through the new guidelines
in more detail as well as addressing your concerns. The online session will take
place this Friday at 9-10 am PST
During the meeting you will have the option to write additional questions in
the session chat and have them answered directly in the session to the best of
our ability.
In order to participate in the session you will need to sign up, in order to
sign up, please write to CE_Tanja and share the email you would like to participate
with and we will invite you to the session. The deadline for signing up is Thursday
1/6 at 9 am PST.
There is a limit of 350 participants. Participation will be on a first come first
serve basis. We will be recording the session for those of you that are unable
to participate, this way you will be able to watch the recording afterwards.
Kind regards,
The BrickLink Marketplace team
|
Great! I would like to see the recorded session. Will it be available shortly
after the life session?
Thank you,
Paul
|
|
|
| Author: | Fatymelita | | Posted: | Jan 4, 2022 04:24 | | Subject: | Re: New BrickLink Community Experts Page | | Viewed: | 42 times | | Topic: | Administrative | |
|
| Dear administrator, I ask for your help.
I want to add a payment method "Payment on delivery" when the buyer arrives at
the specified address for the goods. In this case, I want to know 2 points:
1. How can I pay BrickLink's commission for a product sold?
2. In which store settings can I specify the "Cash on delivery" payment method?
I did not find this method in the settings of the payment / sending method.
Thank you and wish you all the best.
|
|
| Author: | KoUraky | | Posted: | Jan 2, 2022 02:48 | | Subject: | Re: Issues with placing orders | | Viewed: | 35 times | | Topic: | Administrative | |
|
| In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
|
I solved it by inserting instant invoice, but I do not know the ideal
solution because I cannot automatically insert the fixed costs of paypay, which,
the latter, should be solved.
However, when will the problem that still arises be solved?
Thank you.
Gianni.
|
|
| Author: | peregrinator | | Posted: | Dec 21, 2021 14:09 | | Subject: | Re: Issues with placing orders | | Viewed: | 71 times | | Topic: | Administrative | |
|
| In Administrative, CE_Tanja writes:
| | Completely agree, we will make sure that this can be enabled in the future.
|
I know a bit about email so I would just advise caution in this area - the more
emails of this sort you send, the greater the likelihood of their getting flagged
as spam, and the greater the chance that you could become blacklisted (which
you definitely do not want, getting removed from a blacklist can be difficult).
You may want to look into the possibility of sending emails like this through
a third-party service specializing in mass emails/subscriptions.
|
|
|
|
|
| Author: | Poncke | | Posted: | Dec 19, 2021 18:26 | | Subject: | Re: Issues with placing orders | | Viewed: | 56 times | | Topic: | Administrative | |
|
| In Administrative, Llewyn writes:
| | In Administrative, Poncke writes:
| | In Administrative, Llewyn writes:
| | In Administrative, Poncke writes:
|
No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.
|
It's still the same principle. The point you're repeatedly missing is
that an SLA makes no difference to whether a technical solution is available
at the point of its expiry. They don't magically fix your problems, people
still need to be able to find a solution within that timeframe. Sometimes that
is simply not possible.
|
Yes I very well understand that but you are now arguing completely out of context
from my original post
|
|
| Author: | Llewyn | | Posted: | Dec 19, 2021 17:04 | | Subject: | Re: Issues with placing orders | | Viewed: | 48 times | | Topic: | Administrative | |
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| In Administrative, Poncke writes:
| | In Administrative, Llewyn writes:
| | In Administrative, Poncke writes:
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No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.
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It's still the same principle. The point you're repeatedly missing is
that an SLA makes no difference to whether a technical solution is available
at the point of its expiry. They don't magically fix your problems, people
still need to be able to find a solution within that timeframe. Sometimes that
is simply not possible.
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| Author: | Poncke | | Posted: | Dec 19, 2021 14:08 | | Subject: | Re: Issues with placing orders | | Viewed: | 65 times | | Topic: | Administrative | |
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| In Administrative, Llewyn writes:
| | In Administrative, Poncke writes:
From this case it seems though that the workaround doesn't
| | work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.
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SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.
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No they are not exclusively commercial, you can have SLAs for your internal service
organisation. We have. Our support teams are subject to SLA, or SLT if you will.
|
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| Author: | Llewyn | | Posted: | Dec 19, 2021 12:19 | | Subject: | Re: Issues with placing orders | | Viewed: | 51 times | | Topic: | Administrative | |
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| In Administrative, peregrinator writes:
| | In Administrative, Llewyn writes:
| | SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.
I do
think that criticisms around how this happened at this particular time are valid
though.
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Agreed on both points.
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Admittedly the second point does seem to make the worst haiku attempt ever
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| Author: | peregrinator | | Posted: | Dec 19, 2021 12:15 | | Subject: | Re: Issues with placing orders | | Viewed: | 35 times | | Topic: | Administrative | |
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| In Administrative, Llewyn writes:
| | SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.
I do
think that criticisms around how this happened at this particular time are valid
though.
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Agreed on both points.
|
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| Author: | Llewyn | | Posted: | Dec 19, 2021 12:01 | | Subject: | Re: Issues with placing orders | | Viewed: | 51 times | | Topic: | Administrative | |
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| In Administrative, Poncke writes:
From this case it seems though that the workaround doesn't
| | work for everyone and then it should be P1. I do not know the SLA's BL has
to adhere to but a P1 should have a 2-4 hour resolution time, maybe 8 hours.
|
SLAs are commercial, not technical, as I'm sure you know. Problems take as
long as they take to fix, and no amount of jumping up and down by people who
aren't involved in fixing it will fix it any quicker.
| | But if we are talking 3 days or more to maybe have a fix, people have the right
to complain. A core functionality impacting sales is broken.
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I didn't at any point say anyone had no right to complain. I said that the
opinions of people who have no first-hand knowledge (ie you, me and every other
regular user) on how something should be fixed are completely worthless. I do
think that criticisms around how this happened at this particular time are valid
though.
| | All hands on deck around the clock until it is fixed.
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Until your technical team are sufficiently tired that they're making things
worse. If you're running projects with that level of criticality you have
to budget for rotation of teams in emergencies, and have good (ie tested) emergency
handover protocols.
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| Author: | Poncke | | Posted: | Dec 19, 2021 09:47 | | Subject: | Re: Issues with placing orders | | Viewed: | 58 times | | Topic: | Administrative | |
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| In Administrative, CE_Tanja writes:
| | Dear all,
We are currently working on fixing this issue. The solution is expected to be
delivered on Monday.
The current workaround for sellers is as follows:
Turning off the feature that has 'Handling cost rule' set up or removing
the handling fee settings and manually adding a handling fee. The easiest way
to keep track of this is to leave 1 domestic and 1 foreign shipping method.
We apologize for the inconvenience.
We will keep you updated.
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Can you next time please communicate this directly via email to your members?
Posting only on a forum is not good enough. Thanks.
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