BrickLink Discussion Forum

In Suggestions, Nubs_Select writes:

Yes. There are no legitimate cases for sellers to ever mark an order as completed.

Then is this functionality enabled? I have posted this question many times on
the forum and no one has posted an answer. So, here we go again:

If a seller should "never" mark an order as complete, then why does BL
allow it?

Even if the buyer says they got their order and are happy it still is no reason
then up to the seller to mark it as complete. Those orders would then just fall
into the same category as the other ~50% of orders that would be in the exact
same circumstance aside for the message. And on the flip side letting the seller
mark it as complete can make things much more difficult for buyers.

But a seller *is* allowed to mark an order as complete. Why is it allowed if
it's so terrible?

Just like
a buyer can’t change the order status from paid to shipped the seller should
not be allowed to change it from shipped to completed.

I really don't see the big deal. Every order has a buyer and a seller, and
if the seller feels the order is complete they have the ability to mark it as
complete. The buyer can always change it back.

Ideally there would be two types of Complete in the pulldown, one for "Seller
- Complete" and the other "Buyer - Complete".

Author:

zorbanj

Posted:

Mar 31, 2024 14:10

Subject:

Re: Missing Pieces from an Order: 2 times now

Viewed:

51 times

Topic:

In Buying, Chestercu15 writes:

I’m having a hard time with this, as I’ve been trying to buy some specific parts
missing from some sets and 2 times now, I’ve ordered specific parts, added on
a few others to meet the minimum buy for the seller and the seller sends me a
message AFTER shipping that they don’t have or can’t find the parts I actually
needed and still shipped the package. They provide a refund for the missing
parts, but those were the only reason I was buying in the first place.

Refuse delivery of the package so it goes back to the seller. After this happens
One or 2 time the seller learns not to engage in this cruddy business practice.

Author:

zorbanj

Posted:

Mar 31, 2024 08:57

Subject:

Re: EU Right of Withdrawal

Viewed:

68 times

Topic:

In Help, Admin_Russell writes:

As a user of BrickLink, for years I have always read the Forum like one would
read a newspaper every day, just to keep up. For me it, it is more interesting
than a lot of the traditional news.

Me too! I do wish more users would post though. Not sure how much if the user
base knows about the forums, especially newer members.

Author:

zorbanj

Posted:

Mar 30, 2024 19:42

Subject:

Re: Opening Store Back Up Soon; However...

Viewed:

52 times

Topic:

In Selling, Bond writes:

Any advice? Any special tools or methods you use to keep fraudulent chargeback
to a minimum? Even basic advice regarding making the selling experience as issue-free
for the buyer would be welcome. I have initiated automated checkout.

Maybe I missed a policy change, but chargebacks have always been allowed. Even
so, they are very rare. I can only recall getting one chargeback for a low-dollar
non-Lego item on another platform, and the buyer was clearly unhinged.

Author:

zorbanj

Posted:

Mar 30, 2024 19:18

Subject:

Re: EU Right of Withdrawal

Viewed:

60 times

Topic:

You account is a little over a year old. You left 25 feedbacks as a buyer so
far. Of these, 5 were neutral. All 5 mention brick quality.

Are your standards unrealistic or do you have the worst luck of all the Lego
buyers in Germany?

In Help, Bibosstone writes:

In Help, Ziegelmeister writes:

In Help, Bibosstone writes:

I revoked a purchase contract, sent the goods back and was immediately refunded
the money by the retailer via the original payment method (Paypal).

The retailer has now opened a "Non-Paying Buyer Alert".

Wait; you received the package and returned it? And they’re hitting you with
an NPB?

Thank you for reading correctly. Yes, that's exactly what happened! And now
I don't know what to do!

Author:

zorbanj

Posted:

Mar 29, 2024 12:09

Subject:

Re: Nigeria?

Viewed:

36 times

Topic:

I'm corresponding via email with a cuople of Nigerian princes right now,
I'll bring this up with them

In Help, Archbead writes:

Hello. I don't know if this is the right place to ask about this. I was
working on setting up international shipping plans for my store, and worked through
the list of countries. However, I saw that while many other countries in Africa
are available to ship to, Nigeria isn't one of them. This seems very strange
to me, as it is one of the most populous countries in the world, with over 200
million people. Is there some reason why it's not included in the list of
countries to potentially ship to?

Author:

zorbanj

Posted:

Mar 29, 2024 12:03

Subject:

Re: Empty Akro-mil drawers how to store

Viewed:

33 times

Topic:

In Help, Nubs_Select writes:

In Help, Dhobeck writes:

How should I store empty akro-mils drawers after somebody buys all of the stock
in them?

Like this

Wow, can you see that mountain from outer space?

Author:

zorbanj

Posted:

Mar 27, 2024 16:42

Subject:

Re: Is my lego real or fake?

Viewed:

65 times

Topic:

Agree with both of you. This belongs as a help topic, as was done with this other
perennial topic:

https://www.bricklink.com/help.asp?helpID=2505

In Help, Stuart9 writes:

I’m with you on this, never seen a fake with Lego logo.

Seen many claims that they exist but all proved to be false.

In Help, peregrinator writes:

I'm not going to say it's never happened, but I've never seen a fake
with the Lego logo on it, not even pictured.

Author:

zorbanj

Posted:

Mar 26, 2024 17:09

Subject:

Re: Possible to view details of purged orders?

Viewed:

34 times

Topic:

If OP did not keep the order detail emails, another option would be to reach
out to the sellers. I keep every order detail email and have forwarded these
emails to buyers when asked.

In Help, yorbrick writes:

In Help, cassandraann1 writes:

I haven't purchased anything on bricklink since December 2022, and all my
orders are now purged. Is there any way to view details of these purged orders
or is that information completely gone?

Did you keep the email with the order details?

Author:

zorbanj

Posted:

Mar 25, 2024 12:00

Subject:

Re: Bricklink vs. Brickset

Viewed:

55 times

Topic:

General

In General, SDF_Bricks writes:

To me it looks like the buyer 'misplaced' a bag. Nothing I can do here
but give him the benefit of the doubt and send him the extra parts. The thing
is, all those parts he claims are missing, I do NOT have them. I'll have
to break/amputate other sets. Pity ... live and learn as they say. Sometimes
you gotta learn to take a loss as there is no 'clear' solution in sight.

If it were me I would buy the parts on BL and have them sent directly to the
buyer or offer a refund. That way you don't have to mess up your other sets.

Author:

zorbanj

Posted:

Mar 25, 2024 08:56

Subject:

Re: Inventory Change Request for Minifig pln052

Viewed:

42 times

Topic:

Inventories Requests

Yes. I bought several of these new. To save space, I took the sealed baggies
out of the boxes and put them into a zip lock bag. Several years ago I started
going through my stored collection and found the zip lock bag. I took photos
of the sealed baggies before I opened them and listed the pieces for sale. The
193b2 helmets I have for sale in my shop came from these sets. I do know that
I did not buy these when the set was first released, so maybe the helmet was
changed in subsequent production runs.

Apologies for the delay. I spent some time over the weekend trying to find the
photos I took back then but came up empty.

In Inventories Requests, axaday writes:

In Inventories Requests, zorbanj writes:

Please make changes to the following inventory:

Minifig No: pln052 Name: Plain White Torso with White Arms, Black Legs, Blue Classic Helmet

pln052 (Inv) Plain White Torso with White Arms, Black Legs, Blue Classic Helmet
Minifigures: Town: Classic Town

* Change 1 Part Blue {193au Minifigure, Headgear Helmet Space / Town with Thin Chin Strap (Undetermined Visor Dimple Presence Type) to 193b2 Minifigure, Headgear Helmet Space / Town with Thick Chin Strap - with Visor Dimples}

Comments from Submitter:
I have numerous copies of this set.

Were they sealed? I just opened a sealed one and have a thin chin strap, which
matched the box art.

Author:

zorbanj

Posted:

Mar 24, 2024 22:22

Subject:

Re: Wheels and wheel and tire assemblies

Viewed:

39 times

Topic:

I made a download link to Jennnifer's guide:

https://we.tl/t-Wxwrjq5VTm

This link is good too:

http://wheels.sariel.pl/

In Selling, Carissamiss writes:

I believe it’s Jennnifer that made the awesome tire identification chart - maybe
she’ll see this post in the forum and repost it? Or you could try sending her
a message.

In Selling, Sterra writes:

I just did this task too. Anything I can separate I do. Do you have the printable
tire identification chart? I got a copy from someone here about 4 years ago.
Haven't been able to find it since. Would love to print (and save this
time) as mine is getting a little worn out.

Sandra
TerraBrick

Author:

zorbanj

Posted:

Mar 22, 2024 15:26

Subject:

Re: Received/Completed

Viewed:

32 times

Topic:

In Selling, kittybrickz writes:

In Selling, Nubs_Select writes:

I just leave it. many buyers will never update it and some dont get to the package
sometimes even for weeks/months after it arrives. I wouldn't bother them
as it makes 0 difference on my end and let them be happy with either changing
it or not changing it.

K thx Nubs!

If you don't want to look at these check the "File" boxes and they
will be hidden from the main Order Page. If you need to look at a filed order,
click the "Filed" hyperlink in the upper right corner of the main Order
Page.

Author:

zorbanj

Posted:

Mar 22, 2024 14:26

Subject:

Re: Seller Verification

Viewed:

56 times

Topic:

General

In General, ricka writes:

We have been on BL for 18 years and selling for all of those 18 years, why is
BL now wanting us to do a seller verification? We were hacked and we are fixing
things as we go and we found the verification? Is this new and why would it
come up after 18 years?

What are they asking for to re-verify you?

Author:

zorbanj

Posted:

Mar 22, 2024 08:43

Subject:

Re: Getting quotes

Viewed:

33 times

Topic:

In Help, calebfishn writes:

In Help, zorbanj writes:

This is because most quotes don't result in a sale, which is a waste of the
seller's time.

66% of quotes I provide are accepted. I like this system and I don't think
it is a waste of time. I think that is because the buyer actually fills out a
cart.

I think my post was vague. I've had quotes enable in my shop since the beginning.
I even have a link in my terms to the BL help page for how to request a shipping
quote.

My own conversion rate is about 1/3, mostly because international buyers are
shocked a the shipping cost.

Author:

zorbanj

Posted:

Mar 21, 2024 21:16

Subject:

Re: Getting quotes

Viewed:

30 times

Topic:

In Help, sw_lego_lover writes:

Can I get help understanding what the ability is for requesting quotes?

https://www.bricklink.com/help.asp?helpID=2437

If a seller offers the Quote button then they presumably have to respond, but
otherwise (such as contacting them via BL messaging) there is no responsibility

A seller does not have to respond. If they do, the quote is good for 3 days.

All too many sellers offer no clear pricing for shipping, and I'm not about
to get snookered into paying 30%+ for shipping. In addition, most sellers don't
have a Quote option. This seems quite anti-consumer.

This is because most quotes don't result in a sale, which is a waste of the
seller's time.

Author:

zorbanj

Posted:

Mar 21, 2024 11:24

Subject:

Re: WARNING! Login from new device phishing emai

Viewed:

46 times

Topic:

Whatever is being done for lego.com itself. I've never gotten phishing emails
related to lego.com.

In Problem, SylvainLS writes:

But what kind of “substantive action” can BrickLink take?

Author:

zorbanj

Posted:

Mar 21, 2024 08:54

Subject:

Re: Blocked as a Buyer (Confused!)

Viewed:

41 times

Topic:

No problem, I hope you find the pieces you're looking for all in one shop!

In Problem, jbandaru writes:

This is very helpful, thank you for taking the time and adding screen shots!

In Problem, zorbanj writes:

In Problem, jbandaru writes:

Hi All,

For the first time, a seller has blocked me from buying, and I'm wondering
if I did something against the rules. I had a cart ready to check out, and sent
them a message to ask about a couple of variants (screen shot of the message
below).

When I click back on the store cart, I now see the following message "Seller
Refuses Service. This seller does not want to sell to you and has placed you
on their stop list."

I'm really confused, and am wondering if I violated any rules by sending
the message before checking out? I'm just a hobby seller, with no negative
feedback, and am now worried they may leave me some (even though I didn't
even place an order). Should I reach out to them, or just let it go? Looking
for good advice.

You violated no rules. The seller doesn't want to deal with your questions
and chose to be rude about it. However, many sellers aren't going to pull
inventory and check for ~ $3 of parts.

You can use the Advanced Search Tool (see attached photo):

https://www.bricklink.com/searchAdvanced.asp

I filled it out and you can see the results in the attached photos.

Author:

zorbanj

Posted:

Mar 20, 2024 09:03

Subject:

Re: BrickLink Item(s) For Sale Deleted

Viewed:

40 times

Topic:

In Problem, PaulOfBricks writes:

rather than delete I wish they would move to the inventory to give us a chance
to correct the issue, but mainy because I find when they delete the listing important
information is lost, like Item cost, which at the end of the year will
be missing from inventory value which Is used for tax and accounting reasons.
Which after they delete will be incorrect. So Lego are contributing to incorrect
tax reporting by deleting my inventory items.

They could move the listings to the stock room. Everything is retained, seller
can fix the issue(s) and relisting is easy.

Author:

zorbanj

Posted:

Mar 20, 2024 09:00

Subject:

Re: How many mistakes in an order are OK?

Viewed:

44 times

Topic:

In Buying, Ziegelmeister writes:

I made a little contraption out of technics parts that scoops
up 99 at a time so I prefilled bags of 1000/500.

If you have a video photos I'd love to see them.

Author:

zorbanj

Posted:

Mar 19, 2024 23:55

Subject:

Re: Need "Item For Sale Condition" Clarification

Viewed:

56 times

Topic:

In Selling, aaronaar writes:

I'm still puzzled by all this. It sounds like the guidelines are more discretionary
than anything else. If a set has no exclusive parts, it sounds like you'd
be less likely to be reported and removed. But if you never mention it was "BrickLinked"
to begin with, nobody would ever know.

Therefore, if a seller doesn't self-snitch and "BrickLinks" a set
together and sells it, nobody would be the wiser?

You catch on fast

I would feel much better saying to potential buyers that something was parted
together and have a chance of it being removed than say nothing. But what about
sellers who don't care? They wouldn't get punished while a seller trying
to be as upfront as possible would.

Focusing on what you're doing in your store and not worrying about what other
sellers *might* be doing is the key to long-term success around here. A seller
could easily sell a "BrickLinked" set on other platforms anyway.

Author:

zorbanj

Posted:

Mar 19, 2024 20:28

Subject:

Re: How many mistakes in an order are OK?

Viewed:

56 times

Topic:

In Buying, BrickDeals writes:

I'm guessing you are mostly buying from sellers with no lot limits who will
pick a $20 order with 60 lots.

These sellers aren't usually going to be professional, because they don't
know how to value their time. Not valuing their time correctly leads to other
problems, like a messy disorganized inventory, a delay in getting orders out,
incorrect variations and colors etc.

60 lots is no big deal if you're organized. ~ 4 lots per minute = 15 minutes
+ packing up the order. Say 20 minutes in total. $20 for 20 minutes or $60/hour
isn't bad for low value parts.

Author:

zorbanj

Posted:

Mar 19, 2024 15:07

Subject:

Re: Blocked as a Buyer (Confused!)

Viewed:

110 times

Topic:

In Problem, jbandaru writes:

Author:

zorbanj

Posted:

Mar 19, 2024 09:41

Subject:

Re: How many mistakes in an order are OK?

Viewed:

57 times

Topic:

In Buying, BrickBonder writes:

How many mistakes in an order do you all tolerate before contacting a seller?

In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.

I prefer being contacted, even if the buyer isn't looking for a replacement/refund.
It helps keep inventory accurate, especially if a buyer was sent too many of
something. For larger stores, they won't know there's a performance problem
with an employee unless buyers speak up.

Notes:
-Yes, I have tried ordering fewer lots, but it seems you have to keep it under
20 lots in order to prevent most seller mistakes. Those smaller orders are usually
not cost effective for me after factoring in shipping costs.

I don't order often, but when I do it's a large order with many lots.
I think it depends on the store.

-If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.

Yes! I always use a printed checklist.

Author:

zorbanj

Posted:

Mar 18, 2024 09:36

Subject:

Re: Selling Removed Stickers

Viewed:

33 times

Topic:

In Selling, brickerking writes:

In Selling, zorbanj writes:

In Selling, brickerking writes:

They got back to me and said it would need to be listed as a custom item.

So then I reported a couple other stickers listed in the above condition and
they were all removed from the store within a couple days.

I wouldn't have done this. Why not message the sellers first and give them
the chance to care of it themselves?

I had a bad experience with this seller, that’s why.

Ah, ok, that's a very good reason.

Author:

zorbanj

Posted:

Mar 18, 2024 09:16

Subject:

Re: Selling Removed Stickers

Viewed:

29 times

Topic:

In Selling, brickerking writes:

I wouldn't have done this. Why not message the sellers first and give them
the chance to care of it themselves?

Author:

zorbanj

Posted:

Mar 18, 2024 09:13

Subject:

Re: Selling Removed Stickers

Viewed:

38 times

Topic:

In Selling, brickerking writes:

So just to follow up on this one...

I asked the help desk:
Can I list an incomplete set of peeled off stickers stored on wax paper as a
used sticker sheet with notes and a photo?

They got back to me and said it would need to be listed as a custom item.

So then I reported a couple other stickers listed in the above condition and
they were all removed from the store within a couple days.

The help language was changed:

https://www.bricklink.com/help.asp?helpID=102

It now reads (second sentence is new):

"Sticker sheets missing stickers must be listed as used. Individual stickers
not attached to the original sticker sheet must be listed as Custom Items."

Author:

zorbanj

Posted:

Mar 16, 2024 15:19

Subject:

Re: Huge lot of 90s-00s Star Wars and HP

Viewed:

56 times

Topic:

In Selling, edk writes:

Do your research, $200 sounds like someone is trying to rip you off but I cannot
see what you have. You may have 2K in stuff

Not so sure about that. If the collection is in a giant pile then it's going
to sell for x dollars per pound. If the OP wants to make more than that he will
have to do the work and sort the collection.

Author:

zorbanj

Posted:

Mar 16, 2024 15:18

Subject:

Re: Shipping An order

Viewed:

37 times

Topic:

In Help, legolover24 writes:

So I want some opinions on what you all would do. I am somewhat at fault so will
take some of the blame. I placed an order in a store without looking at the terms.
It stated when I placed the order to give them 7 days to ship. Now when I went
back and looked before they closed there store to do orders they upped it to
14 days. So it has been 9 days with still sitting on paid.

So here where is I want your opinions would you file a NSS or still sit and wait
for 14 days even though they changed it since I have placed my order. It isn't
a big lot order or anything.

I would wait. The goal of filing an NSS is to spur action. Nothing will happen
here - you already know there is going to be a delay of a few more days.

Author:

zorbanj

Posted:

Mar 16, 2024 07:27

Subject:

Re: Require 1 Feedback to Post in Forums

Viewed:

37 times

Topic:

In Suggestions, BrickDeals writes:

Spam by new accounts promoting drugs etc seems to be a recurring problem.

I suggest that a feedback rating of 1 or higher be required to post in the forums,
or new accounts could be prevented from creating a new thread for 30 days.

Voted No. I'd rather deal with a little spam than not help new users with
questions. Bricklink is not the easiest site to use, especially if you're
new.

Author:

zorbanj

Posted:

Mar 15, 2024 00:15

Subject:

Re: Introducing One-Time Pin

Viewed:

69 times

Topic:

Administrative

In Administrative, brickerking writes:

IT: Hey guys? Should we send out an email to let users know we're going to
enable OTP for everyone?
Manager: Nah, just post it in the forum.
IT: What forum?

Manager: The one everyone knew how to find when they wanted to scream about the
proposed part merger.

Author:

zorbanj

Posted:

Mar 14, 2024 17:42

Subject:

Re: Buyer accused me of selling fakes

Viewed:

48 times

Topic:

In Selling, chetzler writes:

He went to straight to a PayPal dispute without even talking to me first. Aside
from the fact that I wouldn't even know where to find a fake or how to manufacture
one, why would I start selling fakes of medium-value figs (from the new Dune
set--figures about which no other buyers have complained!), after more than
10 years of selling here?

This is the first time anyone has ever accused me of something like this, so
I wasn't even sure how to respond. I was willing to give him the benefit
of the doubt. I first asked him what it would take to prove the figs were authentic:
no response. I then aksed if he'd be willing to present his case here in
the forum: again, no response. The only thing of substance he ever said was
that the limbs were loose and the quality was poor.

Buyer might have become enraged after a half-assed google search resulted in
bad information. Lots of misleading information out there.

He wanted me to pay to ship the figs back, but I was advised by PayPal that he
should pay to ship them back (who even knows what I'd get back from someone
who is willing to make these kinds of claims). He didn't like this and escalated
the case.

He'll have to pay return shipping whether he likes it or not. Seems like
the buyer doesn't know how PayPal works, which is a good sign of this not
being a switcheroo scam.

Fortunately, I hadn't thrown out all of the set boxes after parting them
out, so I sent PayPal several high-res pictures of my LEGO store receipts (containing
set number and name), the boxes (to match the set number, name, and figs), a
note containing my name and the PayPal claim number, and a a screen shot of his
order.

Is there anything else I should consider doing? Is there anything else I can
do to protect myself?

Nice and thorough job on the PayPal response. Nothing else you can do except
waiting to see what the buyer sends back. Sometimes these claims disappear after
the buyer calms down and./or realizes they have to back up their "claim"
by paying for return shipping.

Some people advocate a video of you opening the return in case its a scam, but
PayPal historically hasn't accepted video as proof. Maybe they do now?

He has just over 100 feedback with one negative from an NPB, but his stubbornness
and out-of-the-blue accusation is both galling and suspicious. Perhaps he has
done this with other sellers and no feedback was ever left by either party?

You'll know for sure if and when you get the return.

Author:

zorbanj

Posted:

Mar 14, 2024 16:43

Subject:

Re: Using BL messages when buyers won't

Viewed:

31 times

Topic:

Tell the buyer that you cannot respond to messages outside of the BL system if
you are emailed directly. I knew a buyer who had auto-replies sent from his Bricklink
email saying the email box was not monitored and to please reach out through
Bricklink. He did in fact monitor the email box and would respond if needed.

My own experiences with problem transactions is that the result would have been
the same whether I communicated inside BL or directly through email.

In Selling, RubyGirl writes:

Hi I have had a few problems lately with buyers and have finally seen the sense
of using BL messages for all communications so there is a readable record, but
cannot get my buyers to cooperate or, seemingly, withhold my email address. How
does everyone handle this?

Author:

zorbanj

Posted:

Mar 14, 2024 11:42

Subject:

Re: Order emails

Viewed:

34 times

Topic:

Technical Issues

Not sure if this is related, but I received Wanted List Notification emails 2
days after I sent the Notifications out.

In Technical Issues, inroberts writes:

Is anyone else not getting emails notifying them of new orders? Last email I
got was about 1:30 AM ET. Since then I have received 3 orders with no email.
Getting emails from Paypal for shipping labels so appears it is possibly a Bricklink
issue.

Author:

zorbanj

Posted:

Mar 13, 2024 12:59

Subject:

Re: Unjustified Neutral Feedback

Viewed:

30 times

Topic:

In Feedback, yoavheskia writes:

No Amazon in Israel yet... I really don't understand what he was thinking

The 1st one always stings. It won't affect your sales, as you will see. Just
keep moving foward.

Author:

zorbanj

Posted:

Mar 13, 2024 12:49

Subject:

Re: Unjustified Neutral Feedback

Viewed:

39 times

Topic:

In Feedback, yoavheskia writes:

No more 100% positive feedback when landing to my store

You could contact the buyer and see id they'll reverse the feedback.

Failing that, you should reply to the buyer's feedback. I would reply in
English. You can also post your own feedback for the buyer. I see that the buyer
has zero feedback. If you leave a negative, the buyer's total feedback will
be minus 1 and the buyer won't be able to buy from any store with the "Disallow
members with negative feedback score to buy from my store" option enabled.

Author:

zorbanj

Posted:

Mar 13, 2024 12:44

Subject:

Re: Unjustified Neutral Feedback

Viewed:

34 times

Topic:

In Feedback, Biglesdug writes:

They think 4 days shipping is a long time? Sounds like a minor, most adults who
have ever purchased anything online wouldn't considered that a long time
for an order to be pulled, packed, shipped and delivered. Some people's expectations
are crazy.

Many people, including adults, have been conditioned by Amazon to expect things
to be delivered immediately.

Author:

zorbanj

Posted:

Mar 13, 2024 12:42

Subject:

Re: Unjustified Neutral Feedback

Viewed:

48 times

Topic:

In Feedback, yoavheskia writes:

Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:

Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time

I submitted Feedback Removal Request.

My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?

Very much doubt the feedback will be cancelled. If it is not cancelled, you will
be stuck with it forever. This is another textbook case of why neutral feedback
should not be included in a store's feedback percentage.

This thread may interest you:

https://www.bricklink.com/messageThread.asp?ID=354902

Author:

zorbanj

Posted:

Mar 12, 2024 15:26

Subject:

Re: Color Guide now show all images in the color!

Viewed:

39 times

Topic:

Catalog

In Catalog, Admin_Russell writes:

In Catalog, Stellar writes:

Wow, that would make searching quite easier to not miss what you are looking
for:

[Catalog] Fixed Color Guide Parts listings to show the part images in the color
selected

https://www.bricklink.com/catalogList.asp?catID=7&catXrefLevel=0&colorPart=86&catType=P

Thanks for noticing. Makes a big difference!

https://www.bricklink.com/catalogListOld.asp?catType=P&colorPart=167

This is great. Thanks!

Author:

zorbanj

Posted:

Mar 12, 2024 15:24

Subject:

Re: Selling Removed Stickers

Viewed:

52 times

Topic:

In Selling, brickerking writes:

The requirement states:

"Sticker sheets missing stickers must be listed as used."

To me that's vague enough to include re-applied peeled off stickers.

That’s talking about sticker sheets - so one would think the original sticker
sheet is included and some stickers are missing. It’s not talking about previously
applied stickers at all. It’s not vague, per say, just not addressing this issue.

If the intent is to allow only original sticker sheets with one or more missing
but otherwise unused stickers to be listed (as used) then the requirement should
say so. Otherwise I don't see an issue as long as there is an accurate description.

Also, what about high quality stickers that were applied to the wrong part?

What about high quality parts that are broken… i throw them out personally -
because i wouldn't be happy to receive it.

The part in your example is unusable. The sticker is not.

Author:

zorbanj

Posted:

Mar 12, 2024 15:14

Subject:

Re: Feedback. Negative and Neutral impact.

Viewed:

32 times

Topic:

In Suggestions, yorbrick writes:

Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives
and 10 negatives, the feedback percentage is the same for both. This is misleading.

What is misleading about it? They both have 10 non positive feedback out of 100,
so there is the warning from the percentage praise that the buyer should check
the feedback.

It is misleading because the neutrals are treated the same as the negatives and
they are not the same.

As mentioned before, it really comes down to what the percentage praise is for.
In my view, it is there to give a potential buyer a quick impression of how much
of the feedback is not positive and not as an ego rating.

Under the "neutrals shouldn't count" view, all these stores would
have 100 feedback at 100%. If a buyer buys from a store with 100% feedback they
would probably assume that there is no need to check the feedback as it is 100%.

Bad assumption. A buyer should always check the feedback page.

I'd prefer no percentage rating
at all, rather than a dodgy calculation that shows 100% in such circumstances.

The calculation is dodgy now.

At least with no percentage, there is no false impression that the store doesn't
have issues when in some cases there might be.

The current calculation gives a false impression that performance is worse than
it is.

Obviously some sellers are unhappy because they think their store is damaged
by an unwarranted neutral feedback, but I really don't think that is the
case. The percentage praise is essentially a quick reminder to check feedback,
not necessarily to leave the store. And to me, it is better to have an effective
warning system for buyers to use when looking at a store rather than an ego protection
system for sellers. That is, I see neutrals as not good service rather than seeing
them as not terrible service.

All well and good, but you cannot treat a neutral as a stand in for a negative,
which is what is being done now. Go ahead buyer, leave neutral feedback because
the transaction didn't warrant a negative, but we're going to tally it
up as a negative anyway.

Author:

zorbanj

Posted:

Mar 12, 2024 13:18

Subject:

Re: Selling Removed Stickers

Viewed:

41 times

Topic:

In Selling, brickerking writes:

OK, I see that sticker sheets can be sold if incomplete as used: https://www.bricklink.com/help.asp?helpID=102

I don't think selling stickers peeled off lego parts and sold as incomplete
sticker sheets should be a thing. To me, it seems misleading. They should be
listed on the parts they were found on as stickered parts. If that part isn't
in the catalog, add it. This is a lazy loophole that should be fixed.

Since LEGO stickers are not intended to be removed (they are not marketed as
reusable as far as I know), why can they be listed after removal from a part?
Doesn't make sense to me. I suppose you can list broken lego parts if they
are clearly marked that way, and maybe that's the justification, but why?

A sticker sheet is a physical thing. If the original sticker sheet from lego
is absent, then can a few peeled off stickers from that sticker sheet still be
called a sticker sheet? I don't believe expectations are being met by listing
peeled off stickers as used sticker sheets.

Please tell me why i'm wrong.

The requirement states:

"Sticker sheets missing stickers must be listed as used."

To me that's vague enough to include re-applied peeled off stickers.

edk makes a good point:

"Carefully removed, adhesive stayed with the stickers, placed them on a waxy
backer
sheet, scanned an image and listed as used. I do not see a problem with this
method."

Also, what about high quality stickers that were applied to the wrong part?

Author:

zorbanj

Posted:

Mar 12, 2024 12:57

Subject:

Re: Feedback. Negative and Neutral impact.

Viewed:

40 times

Topic:

In Suggestions, yorbrick writes:

Also, neutral feedbacks dinging the feedback percentage also needs to be
done away with. A neutral shouldn't count for or against a store's feedback
percentage.

Again, that would be fine but they also then need to change what the percentage
is called and probably also decide what the current percentage praise is being
shown for.

Right now it's called "Praise", an odd description even under the
current system.

Neutral is not praise, but it is still feedback. The percentage praise acts (or
should act) as a warning to buyers to check feedback if it is not 100%. For example,
if a store has 90 positive and 10 neutrals, I think that it should be flagged
up to buyers that the seller is probably not as good as a second store with 90
positives and no neutrals. Both stores would have an overall score of 90 and
if neutrals are ignored when determining the percentage praise, then they would
both have a 100% rating. However, there is a clear difference between the stores.
Should buyers be warned to check feedback in such circumstances, or should it
be hidden in the way the rating is calculated, pretending that both stores have
the same customer feedback.

Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives
and 10 negatives, the feedback percentage is the same for both. This is misleading.

I also think it is important to remember that an imperfect score of less than
100% does not mean that buyers cannot or will not buy from a particular seller,
but the percentage praise is there to suggest to buyers that they check the feedback
if the feedback is not all positive. They can then judge whether it is important
to them.

Adding something like "Click to see feedback" under the feedback percentage
is sorely needed. I discovered the click-through accidentally. You are then shown
all feedback sorted by type and nothing is hidden.

Author:

zorbanj

Posted:

Mar 12, 2024 08:55

Subject:

Re: Feedback. Negative and Neutral impact.

Viewed:

36 times

Topic:

In Suggestions, yorbrick writes:

And when should positive feedback fall off the percentage calculation? The rating
is pointless if it is manipulated to make stores look better than the feedback
received suggests.

Sliding window where *all* feeeback older than the window falls off. Ebay does
this. Also, neutral feedbacks dinging the feedback percentage also needs to be
done away with. A neutral shouldn't count for or against a store's feedback
percentage.

Author:

zorbanj

Posted:

Mar 11, 2024 21:27

Subject:

Re: Feedback. Negative and Neutral impact.

Viewed:

38 times

Topic:

In Suggestions, margaretcm writes:

I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:

There should be room for redemption.

Absolutely. Even eBay, a platform openly hostile to sellers, lets feedback fall
off after a year.

Unfortunately, unless you get the buyer to rescind the feedback you will be stuck
with it forever. There are sellers here with neutral feedback from 15 years ago
that is still counted in the store feedback percentage. This has been brought
up countless times and nothing changes.

Author:

zorbanj

Posted:

Mar 10, 2024 12:29

Subject:

Re: Used sets and brick separator

Viewed:

46 times

Topic:

In Selling, jbroman writes:

When listing used sets, do we have to include the brick separator to make it
complete?
I have a bunch of orange, but none in Dark Turquoise.

No, unless it's part of the model. Be that as it may, I always include one
because I have too many of them. In your case I would list the set as complete
with a note that an orange instead of Dark Turquoise brick separator is included.

Author:

zorbanj

Posted:

Mar 7, 2024 09:14

Subject:

Re: Bought used figures as new

Viewed:

46 times

Topic:

Problem Order

In Problem Order, BrickUnion writes:

My question now:
I never wanted or needed to write someone a neutral or negative feedback,
but this one really deserves one. However, I am afraid that I will get a negative
feedback from him in revenge. I am still at 100% positive feedback, my store
has almost 1000 orders. I want to keep it that way, and i don't mean the
almost 1000 orders .

Your stores feedback percentage is not affected by feedback received as a buyer.
The 100% will stay there even if you get a negative feedback as a buyer.

Author:

zorbanj

Posted:

Mar 6, 2024 14:46

Subject:

Re: BrickLink Item(s) For Sale Deleted

Viewed:

48 times

Topic:

In Problem, BrickDeals writes:

BL members should have a right to see who is filing the complaints
Under the reason it should show "complaint filed by ----".

That would lead to a host o other issues.

I have a feeling this happens too often due to a competitor filing frivolous
complaints, and then BL not doing it's due diligence in following up.

I do as well, and it is compounded by BL's response time or lack of a response.

Author:

zorbanj

Posted:

Mar 6, 2024 08:48

Subject:

Re: BrickLink Item(s) For Sale Deleted

Viewed:

76 times

Topic:

In Problem, brikomania writes:

Stellar is correct, we just relisted them, price moved slightly. I did not have
them duplicate, I try to not have any duplicate lots, I just checked and almost
the only ones I have are due to the variant merge, which we will have to manually
consolidate in our store to fix.

Have you asked Bricklink? Your listings may be removed again. They may want to
see proof of your inventory.

Author:

zorbanj

Posted:

Mar 4, 2024 21:03

Subject:

Re: order status

Viewed:

33 times

Topic: