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| | | Author: | margaretcm  | | Posted: | Mar 11, 2024 20:55 | | Subject: | Feedback. Negative and Neutral impact. | | Viewed: | 269 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:
Neutral feedback to fall off of the percentage calculation after 500 orders or
6 months whichever comes second.
Negative feedback to fall off of the percentage calculation after 1000 orders
or 1 year.
I picked 500 and 1000 because they are substantial numbers
There should be room for redemption.
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| | | | | Author: | Saitobricks.ca | | Posted: | Mar 11, 2024 21:01 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
| | I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:
Neutral feedback to fall off of the percentage calculation after 500 orders or
6 months whichever comes second.
Negative feedback to fall off of the percentage calculation after 1000 orders
or 1 year.
I picked 500 and 1000 because they are substantial numbers
There should be room for redemption.
|
Neutral feedback should be exactly what is says it is, neutral, in other words,
NOTHING.
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| | | | | | | Author: | 1001bricks | | Posted: | Mar 11, 2024 21:12 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 44 times | | Topic: | Suggestions | |
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| In Suggestions, Saitobricks.ca writes:
| | Neutral feedback should be exactly what is says it is, neutral, in other words,
NOTHING.
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Yes, but no?
Neutral could've been implemented (by Dan) like a blank (or protest) vote.
This hasn't the same meaning than an abstention (giving no Feedback).
https://en.wikipedia.org/wiki/Protest_vote
Abstaining increases the proportion of votes for the most popular candidate
or party, while using a protest vote against the popular candidate or party can
shrink a margin of victory. Reducing the margin may result in a hung parliament
or a smaller difference between the parties in government, thus limiting the
chance a single party will have control over the system.
If Feedback system has this meaning, then Neutral diminishes a bit the "success"
of a Shop, while no feedback (abstention) doesn't.
Otherwise, Neutral wouldn't mean anything different than no Feedback.
So why would it have been implemented?
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| | | | | | | | | Author: | Saitobricks.ca | | Posted: | Mar 11, 2024 21:16 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, 1001bricks writes:
| | In Suggestions, Saitobricks.ca writes:
| | Neutral feedback should be exactly what is says it is, neutral, in other words,
NOTHING.
|
Yes, but no?
Neutral could've been implemented (by Dan) like a blank (or protest) vote.
This hasn't the same meaning than an abstention (giving no Feedback).
https://en.wikipedia.org/wiki/Protest_vote
Abstaining increases the proportion of votes for the most popular candidate
or party, while using a protest vote against the popular candidate or party can
shrink a margin of victory. Reducing the margin may result in a hung parliament
or a smaller difference between the parties in government, thus limiting the
chance a single party will have control over the system.
If Feedback system has this meaning, then Neutral diminishes a bit the "success"
of a Shop, while no feedback (abstention) doesn't.
Otherwise, Neutral wouldn't mean anything different than no Feedback.
So why would it have been implemented?
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That is exactly what neutral is for, it’s just to say your are not upset, just
not happy.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Mar 11, 2024 21:17 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, 1001bricks writes:
| | Otherwise, Neutral wouldn't mean anything different than no Feedback.
So why would it have been implemented?
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Apart this, I 100% agree the whole FB posting and counting could be changed.
I proposed a 5 stars vote system, like for many on line shops or marketplaces.
https://www.bricklink.com/message.asp?ID=1328064
(of course 5 stars + 1 text, as of right now)
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| | | | | | | | | | | Author: | Saitobricks.ca | | Posted: | Mar 11, 2024 21:21 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 24 times | | Topic: | Suggestions | |
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| In Suggestions, 1001bricks writes:
| | In Suggestions, 1001bricks writes:
| | Otherwise, Neutral wouldn't mean anything different than no Feedback.
So why would it have been implemented?
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Apart this, I 100% agree the whole FB posting and counting could be changed.
I proposed a 5 stars vote system, like for many on line shops or marketplaces.
https://www.bricklink.com/message.asp?ID=1328064
(of course 5 stars + 1 text, as of right now)
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Half of users are too lazy to leave feedback, five stars may help.🤔 Or they
just will still think it’s too hard to leave 5 little stars 
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| | | | | Author: | popsicle | | Posted: | Mar 11, 2024 21:02 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 69 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
| | I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:
Neutral feedback to fall off of the percentage calculation after 500 orders or
6 months whichever comes second.
Negative feedback to fall off of the percentage calculation after 1000 orders
or 1 year.
I picked 500 and 1000 because they are substantial numbers
There should be room for redemption.
|
https://www.bricklink.com/message.asp?ID=868453
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| | | | | | | Author: | Saitobricks.ca | | Posted: | Mar 11, 2024 21:06 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 25 times | | Topic: | Suggestions | |
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| In Suggestions, popsicle writes:
| | In Suggestions, margaretcm writes:
| | I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:
Neutral feedback to fall off of the percentage calculation after 500 orders or
6 months whichever comes second.
Negative feedback to fall off of the percentage calculation after 1000 orders
or 1 year.
I picked 500 and 1000 because they are substantial numbers
There should be room for redemption.
|
https://www.bricklink.com/message.asp?ID=868453
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If you don’t get it, vote yes anyway
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| | | | | | | Author: | margaretcm | | Posted: | Mar 11, 2024 21:08 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 31 times | | Topic: | Suggestions | |
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| Do I vote YES on this?
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| | | | | | | | | Author: | Saitobricks.ca | | Posted: | Mar 11, 2024 21:09 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 25 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
Yes! He is wanting the same thing as you, just his had had more time to accumulate
more votes.
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| | | | | | | | | | | Author: | margaretcm | | Posted: | Mar 11, 2024 21:10 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 22 times | | Topic: | Suggestions | |
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| Can you see how many votes it has?
| | Yes! He is wanting the same thing as you, just his had had more time to accumulate
more votes.
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| | | | | | | | | | | | | Author: | Saitobricks.ca | | Posted: | Mar 11, 2024 21:12 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 23 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
| | Can you see how many votes it has?
| | Yes! He is wanting the same thing as you, just his had had more time to accumulate
more votes.
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I don’t think so, even if you are the creator of the request you can’t see that.
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| | | | | | | | | | | | | | | Author: | margaretcm | | Posted: | Mar 11, 2024 21:14 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 25 times | | Topic: | Suggestions | |
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| well let’s build up some steam on this! Seems like it pretty much died off
a few years back. We need to share the link and comment voted ‘yes’ so we can
see where it goes
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| | | | | | | | | | | | | | | | | Author: | Saitobricks.ca | | Posted: | Mar 11, 2024 21:18 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 22 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
| | well let’s build up some steam on this! Seems like it pretty much died off
a few years back. We need to share the link and comment voted ‘yes’ so we can
see where it goes
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Sounds good! I like your optimism! But I don’t know how much good it will do.
But we won’t know unless we try
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| | | | | | | | | Author: | popsicle | | Posted: | Mar 11, 2024 21:23 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 48 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
It won't help with your present situation. But if you agree in principle
then vote in the affirmative for that principle, and perhaps for any potential
'neutrals' heading your way like undetected asteroids
Ultimately, do that which you feel is right.
-popsicle
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| | | | | Author: | zorbanj | | Posted: | Mar 11, 2024 21:27 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
| | I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:
There should be room for redemption.
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Absolutely. Even eBay, a platform openly hostile to sellers, lets feedback fall
off after a year.
Unfortunately, unless you get the buyer to rescind the feedback you will be stuck
with it forever. There are sellers here with neutral feedback from 15 years ago
that is still counted in the store feedback percentage. This has been brought
up countless times and nothing changes.
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| | | | | | | Author: | margaretcm | | Posted: | Mar 11, 2024 21:48 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 33 times | | Topic: | Suggestions | |
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| | | Unfortunately, unless you get the buyer to rescind the feedback you will be stuck
with it forever. There are sellers here with neutral feedback from 15 years ago
that is still counted in the store feedback percentage. This has been brought
up countless times and nothing changes.
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I would very much like to hear an admin’s take on why this hasn’t changed. And
disappointing if they see the need, but don’t make the change. I’m on a mission
now!
Vote YES here and on the other link! Comment voted so we know there’s support.
Admins may not be seeing the visual support per se.
Honestly, I just learned you can vote so I’m spreading the word!!!!!
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| | | | | | | | | Author: | 1001bricks | | Posted: | Mar 11, 2024 22:05 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
| | | | Unfortunately, unless you get the buyer to rescind the feedback you will be stuck
with it forever. There are sellers here with neutral feedback from 15 years ago
that is still counted in the store feedback percentage. This has been brought
up countless times and nothing changes.
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I would very much like to hear an admin’s take on why this hasn’t changed.
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Because as it's the same system since 2000 (), everyone has the same kind
of notation, so it's fair (in the meaning it's the same for all).
The current system major dafault is differentiation.
What's a good shop? 99%
What's a bad shop? 94%
But what do newbies see when they enter a shop with 94% feedback?
Oh 94%, it's very close, those guys did their best.
Which is why I propose instead something (5 stars) where you could give 0, or
1 to 5 points.
That'll make differences between appreciations: a 40% shop will be obviously
less reliable than a 88% one.
Same for buyers; a buyers who pays super slowly may have a 60% FB, that'll
make a difference while right now ALL (non problematic) buyers are at 100%.
Apart this, removing Neutrals after some time, counting them for 0 or such, is
something sellers would appreciate, but it won't change anything apart
seller's pride maybe
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| | | | | Author: | kittybrickz | | Posted: | Mar 11, 2024 22:44 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
| | I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:
Neutral feedback to fall off of the percentage calculation after 500 orders or
6 months whichever comes second.
Negative feedback to fall off of the percentage calculation after 1000 orders
or 1 year.
I picked 500 and 1000 because they are substantial numbers
There should be room for redemption.
|
That neutral super sucks. I know everyone says that neutral is just neutral but
if it is then why does it take away from that 100%??? I'm not looking forward
to my first neg or neutral, I know it will happen one day. I don't know if
anyone escapes unscathed? I wonder who has/had the highest order count with 100%FB?
would be some interesting stats!
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| | | | | | | Author: | popsicle | | Posted: | Mar 11, 2024 22:57 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 54 times | | Topic: | Suggestions | |
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| In Suggestions, kittybrickz writes:
| | In Suggestions, margaretcm writes:
| | I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:
Neutral feedback to fall off of the percentage calculation after 500 orders or
6 months whichever comes second.
Negative feedback to fall off of the percentage calculation after 1000 orders
or 1 year.
I picked 500 and 1000 because they are substantial numbers
There should be room for redemption.
|
That neutral super sucks. I know everyone says that neutral is just neutral but
if it is then why does it take away from that 100%??? I'm not looking forward
to my first neg or neutral, I know it will happen one day.
I don't know if anyone escapes unscathed?
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| | I wonder who has/had the highest order count with 100%FB?
would be some interesting stats!
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Carol's gotta be up there:
https://www.bricklink.com/feedback.asp?u=carolannee
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| | | | | | | | | Author: | kittybrickz | | Posted: | Mar 11, 2024 23:13 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 42 times | | Topic: | Suggestions | |
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| | Mad skills! should teach a master class or something! |
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| | | | | | | | | | | Author: | popsicle | | Posted: | Mar 11, 2024 23:29 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, kittybrickz writes:
| | Mad skills! should teach a master class or something!
|
Indeed. She and perhaps a handful of others here, have both taught and inspired
others by example in a very real sense. I'm one of those that gained from
such members: https://www.bricklink.com/message.asp?ID=1457033
-popsicle
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| | | | | Author: | yorbrick | | Posted: | Mar 12, 2024 03:38 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 49 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
| | I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:
Neutral feedback to fall off of the percentage calculation after 500 orders or
6 months whichever comes second.
Negative feedback to fall off of the percentage calculation after 1000 orders
or 1 year.
I picked 500 and 1000 because they are substantial numbers
There should be room for redemption.
|
And when should positive feedback fall off the percentage calculation? The rating
is pointless if it is manipulated to make stores look better than the feedback
received suggests.
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| | | | | | | Author: | zorbanj | | Posted: | Mar 12, 2024 08:55 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| |
And when should positive feedback fall off the percentage calculation? The rating
is pointless if it is manipulated to make stores look better than the feedback
received suggests.
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Sliding window where *all* feeeback older than the window falls off. Ebay does
this. Also, neutral feedbacks dinging the feedback percentage also needs to be
done away with. A neutral shouldn't count for or against a store's feedback
percentage.
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| | | | | | | | | Author: | steelwoolghandi | | Posted: | Mar 12, 2024 09:34 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, zorbanj writes:
| | In Suggestions, yorbrick writes:
| |
And when should positive feedback fall off the percentage calculation? The rating
is pointless if it is manipulated to make stores look better than the feedback
received suggests.
|
Sliding window where *all* feeeback older than the window falls off. Ebay does
this. Also, neutral feedbacks dinging the feedback percentage also needs to be
done away with. A neutral shouldn't count for or against a store's feedback
percentage.
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Totally agree with this! ^^^^^^^^^^^^^^
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| | | | | | | | | Author: | yorbrick | | Posted: | Mar 12, 2024 09:45 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, zorbanj writes:
| | In Suggestions, yorbrick writes:
| |
And when should positive feedback fall off the percentage calculation? The rating
is pointless if it is manipulated to make stores look better than the feedback
received suggests.
|
Sliding window where *all* feeeback older than the window falls off. Ebay does
this.
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That would be fine, if they wanted to show the percentage praise over the past
year or 6 months, or whatever instead of over all time. I'm strongly against
old negative or neutral feedback being ignored but allowing old positive feedback
to counteract against more recent negatives. All feedback needs to be treated
the same in terms of time, unlike what was suggested here.
| | Also, neutral feedbacks dinging the feedback percentage also needs to be
done away with. A neutral shouldn't count for or against a store's feedback
percentage.
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Again, that would be fine but they also then need to change what the percentage
is called and probably also decide what the current percentage praise is being
shown for.
Neutral is not praise, but it is still feedback. The percentage praise acts (or
should act) as a warning to buyers to check feedback if it is not 100%. For example,
if a store has 90 positive and 10 neutrals, I think that it should be flagged
up to buyers that the seller is probably not as good as a second store with 90
positives and no neutrals. Both stores would have an overall score of 90 and
if neutrals are ignored when determining the percentage praise, then they would
both have a 100% rating. However, there is a clear difference between the stores.
Should buyers be warned to check feedback in such circumstances, or should it
be hidden in the way the rating is calculated, pretending that both stores have
the same customer feedback.
I also think it is important to remember that an imperfect score of less than
100% does not mean that buyers cannot or will not buy from a particular seller,
but the percentage praise is there to suggest to buyers that they check the feedback
if the feedback is not all positive. They can then judge whether it is important
to them.
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Mar 12, 2024 12:57 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| |
| | Also, neutral feedbacks dinging the feedback percentage also needs to be
done away with. A neutral shouldn't count for or against a store's feedback
percentage.
|
Again, that would be fine but they also then need to change what the percentage
is called and probably also decide what the current percentage praise is being
shown for.
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Right now it's called "Praise", an odd description even under the
current system.
| | Neutral is not praise, but it is still feedback. The percentage praise acts (or
should act) as a warning to buyers to check feedback if it is not 100%. For example,
if a store has 90 positive and 10 neutrals, I think that it should be flagged
up to buyers that the seller is probably not as good as a second store with 90
positives and no neutrals. Both stores would have an overall score of 90 and
if neutrals are ignored when determining the percentage praise, then they would
both have a 100% rating. However, there is a clear difference between the stores.
Should buyers be warned to check feedback in such circumstances, or should it
be hidden in the way the rating is calculated, pretending that both stores have
the same customer feedback.
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Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives
and 10 negatives, the feedback percentage is the same for both. This is misleading.
| | I also think it is important to remember that an imperfect score of less than
100% does not mean that buyers cannot or will not buy from a particular seller,
but the percentage praise is there to suggest to buyers that they check the feedback
if the feedback is not all positive. They can then judge whether it is important
to them.
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Adding something like "Click to see feedback" under the feedback percentage
is sorely needed. I discovered the click-through accidentally. You are then shown
all feedback sorted by type and nothing is hidden.
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Mar 12, 2024 13:04 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, zorbanj writes:
| | […]
Adding something like "Click to see feedback" under the feedback percentage
is sorely needed. I discovered the click-through accidentally. You are then shown
all feedback sorted by type and nothing is hidden.
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There’s the “Feedback” tab, next to Shop, Terms, and Splash. That’s exactly
where you’re led when you click just below the percentage.
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Mar 12, 2024 13:32 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 34 times | | Topic: | Suggestions | |
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| | |
Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives
and 10 negatives, the feedback percentage is the same for both. This is misleading.
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What is misleading about it? They both have 10 non positive feedback out of 100,
so there is the warning from the percentage praise that the buyer should check
the feedback.
As mentioned before, it really comes down to what the percentage praise is for.
In my view, it is there to give a potential buyer a quick impression of how much
of the feedback is not positive and not as an ego rating.
If there are fives stores:
100 positive, 0 neutrals.
100 positive, 1 neutral.
100 positive, 5 neutrals.
100 positive, 10 neutrals.
100 positive, 50 neutrals.
Under the "neutrals shouldn't count" view, all these stores would
have 100 feedback at 100%. If a buyer buys from a store with 100% feedback they
would probably assume that there is no need to check the feedback as it is 100%.
I'd be annoyed if BL told me a seller was 100% yet had loads of non-positive
feedback that I should have been warned about. I'd prefer no percentage rating
at all, rather than a dodgy calculation that shows 100% in such circumstances.
At least with no percentage, there is no false impression that the store doesn't
have issues when in some cases there might be.
Obviously some sellers are unhappy because they think their store is damaged
by an unwarranted neutral feedback, but I really don't think that is the
case. The percentage praise is essentially a quick reminder to check feedback,
not necessarily to leave the store. And to me, it is better to have an effective
warning system for buyers to use when looking at a store rather than an ego protection
system for sellers. That is, I see neutrals as not good service rather than seeing
them as not terrible service.
Of the fictional stores above, I'd buy from the first two without checking
feedback. I'd check the feedback comments for the third and fourth, and would
disregard the fifth without looking. For the third and fourth, if the neutrals
were all from one buyer, or all for apparently stupid reasons, I'd ignore
them. If there was a consistent pattern such as badly damaged or missing parts
but eventually refunded, I'd treat them more seriously.
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Mar 12, 2024 13:36 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | |
Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives
and 10 negatives, the feedback percentage is the same for both. This is misleading.
|
What is misleading about it? They both have 10 non positive feedback out of 100,
so there is the warning from the percentage praise that the buyer should check
the feedback.
|
Absolutely.
If you wish to leave a really neutral feedback, simply don't leave feedback.
But Neutral isn't neutral - it's a blank vote.
Still, the whole FB system could be changed, see my proposal.
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| | | | | | | | | | | | | | | Author: | zorbanj | | Posted: | Mar 12, 2024 15:14 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 30 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | | |
Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives
and 10 negatives, the feedback percentage is the same for both. This is misleading.
|
What is misleading about it? They both have 10 non positive feedback out of 100,
so there is the warning from the percentage praise that the buyer should check
the feedback.
|
It is misleading because the neutrals are treated the same as the negatives and
they are not the same.
| | As mentioned before, it really comes down to what the percentage praise is for.
In my view, it is there to give a potential buyer a quick impression of how much
of the feedback is not positive and not as an ego rating.
Under the "neutrals shouldn't count" view, all these stores would
have 100 feedback at 100%. If a buyer buys from a store with 100% feedback they
would probably assume that there is no need to check the feedback as it is 100%.
|
Bad assumption. A buyer should always check the feedback page.
| | I'd prefer no percentage rating
at all, rather than a dodgy calculation that shows 100% in such circumstances.
|
The calculation is dodgy now.
| | At least with no percentage, there is no false impression that the store doesn't
have issues when in some cases there might be.
|
The current calculation gives a false impression that performance is worse than
it is.
| | Obviously some sellers are unhappy because they think their store is damaged
by an unwarranted neutral feedback, but I really don't think that is the
case. The percentage praise is essentially a quick reminder to check feedback,
not necessarily to leave the store. And to me, it is better to have an effective
warning system for buyers to use when looking at a store rather than an ego protection
system for sellers. That is, I see neutrals as not good service rather than seeing
them as not terrible service.
|
All well and good, but you cannot treat a neutral as a stand in for a negative,
which is what is being done now. Go ahead buyer, leave neutral feedback because
the transaction didn't warrant a negative, but we're going to tally it
up as a negative anyway.
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| | | | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Mar 12, 2024 16:10 | | Subject: | (Cancelled) | | Viewed: | 42 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Mar 12, 2024 16:38 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 64 times | | Topic: | Suggestions | |
|
| In Suggestions, zorbanj writes:
| | In Suggestions, yorbrick writes:
| | | |
Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives
and 10 negatives, the feedback percentage is the same for both. This is misleading.
|
What is misleading about it? They both have 10 non positive feedback out of 100,
so there is the warning from the percentage praise that the buyer should check
the feedback.
|
It is misleading because the neutrals are treated the same as the negatives and
they are not the same.
|
They aren't being treated as the same. A store with 90 positives and 10 neutrals
has a score of 90 with a percentage praise of 90%. A store with 90 positives
and 10 negatives has a score of 80 with a percentage praise of 90%. Both have
10 non-positive feedback, hence the percentage praise acting as warning to a
buyer to check why this is by looking at the feedback.
| |
| | As mentioned before, it really comes down to what the percentage praise is for.
In my view, it is there to give a potential buyer a quick impression of how much
of the feedback is not positive and not as an ego rating.
Under the "neutrals shouldn't count" view, all these stores would
have 100 feedback at 100%. If a buyer buys from a store with 100% feedback they
would probably assume that there is no need to check the feedback as it is 100%.
|
Bad assumption. A buyer should always check the feedback page.
| | I'd prefer no percentage rating
at all, rather than a dodgy calculation that shows 100% in such circumstances.
|
The calculation is dodgy now.
| | At least with no percentage, there is no false impression that the store doesn't
have issues when in some cases there might be.
|
The current calculation gives a false impression that performance is worse than
it is.
|
It doesn't though. It tells a potential buyer how many (as a percentage)
buyers that leave feedback leave the store positive feedback.
| | | | Obviously some sellers are unhappy because they think their store is damaged
by an unwarranted neutral feedback, but I really don't think that is the
case. The percentage praise is essentially a quick reminder to check feedback,
not necessarily to leave the store. And to me, it is better to have an effective
warning system for buyers to use when looking at a store rather than an ego protection
system for sellers. That is, I see neutrals as not good service rather than seeing
them as not terrible service.
|
All well and good, but you cannot treat a neutral as a stand in for a negative,
which is what is being done now. Go ahead buyer, leave neutral feedback because
the transaction didn't warrant a negative, but we're going to tally it
up as a negative anyway.
|
It isn't treating a neutral as a negative. It is treating them both as not
positive.
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| | | | | Author: | Brick_Qc | | Posted: | Mar 12, 2024 08:04 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, margaretcm writes:
| | I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:
Neutral feedback to fall off of the percentage calculation after 500 orders or
6 months whichever comes second.
Negative feedback to fall off of the percentage calculation after 1000 orders
or 1 year.
I picked 500 and 1000 because they are substantial numbers
There should be room for redemption.
|
This issue as been around for years and the users opinions are almost one sided.
I remember one debate were a very few sellers were opposed to a change, and they
all had in common, no neutral feedbacks in their record. Hopefully their opinions
would change once they would get one unwarrented neutral.
Bricklink, for an unknown reason, doesn't seems to want to move on this.
There's a ton of suggestion posts like this one. We also have now a group
of sellers that are consulted on ways to improve the website, and yet no news
of this been address. Did they address it and it was again ignored by Russell
and friends ?
It's just mindbuggling that it wasn't been address yet.
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| | | | | Author: | UTLF | | Posted: | Mar 12, 2024 13:11 | | Subject: | (Cancelled) | | Viewed: | 31 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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USA, Tennessee
Canada, Ontario
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
