BrickLink Discussion Forum

In Technical Issues, bahpstore writes:

The issue here is NOT sales tax. I planned to refund a total of $3.00, BL changed
it to $2.00 (it's for a single DBG 30383)

I tried to do a refund earlier today, and it changed my $1 to $0.
I caught it and changed it back.

It then said an error had occurred while processing. Making it seem as if it
didn't go through. I checked PayPal, and sure enough the refund went through.

It's not the first time that BL has told me an error occurred. At least this
time I checked before trying again (unlike the last time).

Author:

jbroman

Posted:

Jan 24, 2024 15:36

Subject:

Re: Pay Now button not working?

Viewed:

35 times

Topic:

In Technical Issues, psubrian writes:

Just got a message from a buyer who has a 90+ feedback, so not a rookie:

Hi, I wanted to reach out and let you know that PayPal isn't processing
on my transaction through the BrickLink "Pay Now" button. I've tried
about 5 times between multiple devices with no results. Is there any chance that
I could process the order by sending the money through PayPal itself?

Any thoughts on why it wouldn't be working? Please don't respond about
accepting payments outside of the Bricklink PayPal button; I am well aware of
the issues with that. Just looking to find out why they may not be able to currently
pay.

I recently had two buyers who couldn’t pay with PayPal.
They didn’t tell me any error codes or messages though.

I went to settings
https://www.bricklink.com/v2/mystore/payments.page
And disconnected PayPal, and then reinstalled PayPal.
This seemed to work as the next order went through.

Could be coincidence or correlation. I don’t know at this point.

Author:

jbroman

Posted:

Jan 5, 2024 15:50

Subject:

Re: Multiple missing pieces from different sets

Viewed:

33 times

Topic:

Buying

In Buying, TempleOfBricks writes:

Put them on your wanted list and hit Easy Buy button!

Don’t use the Easy Buy button.
It may give you the least amount of sellers, but does not account for price or
shipping costs.
It is usually more expensive.
Follow the instructions from Sylvain.

Author:

jbroman

Posted:

Dec 26, 2023 00:26

Subject:

Re: SHE SAID YES!!! 💍

Viewed:

54 times

Topic:

Congratulations!

Author:

jbroman

Posted:

Dec 19, 2023 11:44

Subject:

Re: How to refund and change the final amount

Viewed:

30 times

Topic:

In Help, CynaBricks writes:

Hello everyone,

I would like to refund a buyer because the shipping cost was a little less than
expected. As we're taxed on the final amount, I'd like this refund to
appear on my order so that I'm not taxed on an amount I didn't receive
in the end. I do see a "refund" column on the order page but I can't
enter anything in it and I can't change the shipping amount as the order
has already been paid. Do you know how to change this shipping amount so that
the final amount of my order is correct? Thank you in advance and happy holidays!

Nadia

Use the refund button on the order page.

Author:

jbroman

Posted:

Dec 19, 2023 11:20

Subject:

Re: Help. Buyer filed an NSS wrongly

Viewed:

67 times

Topic:

Selling

In Selling, JamesHall writes:

One of my orders to South Korea, the buyer has placed an NSS and he has told
me he has received it, the reason he filed it was because one part was the wrong
colour. I have no idea what to do.

That is technically a valid reason to start an NSS.
https://www.bricklink.com/help.asp?helpID=110

Reach out to your buyer to find out what part is wrong and either resend the
part, or offer them a refund for the part including shipping.
They shouldn’t be penalized for not getting everything they ordered.

After that is done the buyer should remove the NSS.

Of course they may have ordered the wrong part and if you sent what they ordered,
then they should remove the NSS.

Author:

jbroman

Posted:

Dec 15, 2023 03:19

Subject:

Re: A Gentle Soul...

Viewed:

40 times

Topic:

Cory,

My heartfelt condolences on the loss of your brother.
Cherish the memories.

Johan

Author:

jbroman

Posted:

Nov 27, 2023 20:26

Subject:

Re: Can I find when I listed something that sold?

Viewed:

30 times

Topic:

Sales

In Sales, sixf00t4 writes:

I know we can see when we added items to inventory as a seller, but someone bought
something from me and I can't find it. Knowing when I added it to my inventory
might give me a clue on where it is. How can I find that?

If you had it set to keep in inventory after sold, it will show in your inventory
when it was listed and last sold.

Author:

jbroman

Posted:

Oct 1, 2023 22:15

Subject:

Re: My little brother...

Viewed:

43 times

Topic:

In Off Topic, popsicle writes:

Hey Cory,

Beautiful garden.
Stereotypical red house in the background.

My best wishes for Rand’s health.

Where in Sweden is your brother?
My dad moved back to Sweden about 15 years ago after 35 years in Canada. He lives
in Bålsta, about 55 km (34 miles) NW of Stockholm.

Johan

Author:

jbroman

Posted:

Sep 19, 2023 16:10

Subject:

Re: Excluding an incorrect part from Wanted List

Viewed:

25 times

Topic:

Wanted

In Wanted, SylvainLS writes:

In Wanted, forwildlife writes:

Hi there,

I am new to Bricklink.

Hi and welcome

[…]
One of the items I want is a particular set of instructions, which comes in two
parts/sets. I want both sets 1 and 2 of these.

When I use the auto-select button to find the shortest list of sellers to complete
my wanted list, it's pretty awesome apart from one issue. A seller has listed
the set 2 only of the instructions I want, and the auto select thinks that item
is now found. I'd like to exclude that particular (set 2 only) item as it's
not what I want and then resubmit auto select to create a shortlist of sellers
that sells the full wanted list.

IIUC, it’s the same item (instructions) but it appears in two sets?

If there’s only one entry in the catalogue, there’s no way to differentiate the
sets they came from but by comments added by the sellers.

It’s like saying you want one

3001 Brick 2 x 4
Parts: Brick {White}

from a particular set and only from this set (not from other sets, not from PaB…).

If I understood wrong, please tell us exactly the items you want, it will be
clearer

I think he means that the instructions comes as two books.

For the OP, the only way to exclude that seller, is to stop list them. Then that
seller will not come up in any of your searches.

Also, search the forum for previous help on wanted lists. There is a lot of good
information on how to search and to buy (i.e. don't use Easy Buy).

Author:

jbroman

Posted:

Sep 1, 2023 02:10

Subject:

Re: Two different invoices?

Viewed:

30 times

Topic:

In Help, Baarlo_Bricks writes:

Can I make two different invoices, one for domestic and one for international?

I see domestic buyers sometimes pay via PayPal as it's in our invoice. But
we force them (as in no other option) to use IBAN as it's free and common
in The Netherlands. PayPal always has additional costs and on small orders it
makes you might even lose money on it.

Regards,

Dennis

On this page https://www.bricklink.com/v2/mystore/payments.page make sure that
Domestic PayPal is not selected.

Under Offsite Payments, make sure that Domestic is selected for IBAN.

Add the Macro Tags as shown in the picture to the default invoice template. The
Invoice template can be found here: https://www.bricklink.com/v2/mystore/message_templates.page

PAYMENTTYPE-EQ:18 is IBAN
PAYMENTTYPE-EQ:27 is PayPal onsite
Further payment types can be found here https://www.bricklink.com/help.asp?helpID=662

BL will use the Macro Tag to only show the payment instruction related to the
payment type.
Domestic buyers will then only have IBAN as a payment choice and International
will only have PayPal onsite.

You can test to see if these settings work, by clicking on the invoice button
on old orders. Just don't send the invoice again.

Let us know if it works for you.

Johan

Author:

jbroman

Posted:

Aug 25, 2023 21:30

Subject:

Re: Does anyone know the best way to do this?

Viewed:

52 times

Topic:

In Help, Amazingly writes:

I want to give my nephew a MOC for his birthday and the 2nd half for Christmas.
I have all the parts needed in my store. It will take forever to type in each
part and manually edit the amount. I also need to do this to see the remark on
where each part is located. I think giving my brother a coupon that would cover
the entire order is best since it would take the parts out of inventory and tell
me where they are at. Does that mess up the stats?
Anyone know of the best way to do this?
Thanks for your help.

It shouldn’t mess up the stats as they are still being “sold” at the listed price,
but then covered by a coupon.
You will be dinged the BL seller fee for it though.

You can always look for the parts by looking at the wanted list in your store.
You will see the remarks that way, but will still need to remove them from your
store manually.

If the BL fee isn’t an issue, the easiest way would be to send the MOC studio
file, or wanted list XML file, to your brother so he can create a wanted list
and then buy from your store.

Author:

jbroman

Posted:

Aug 12, 2023 02:18

Subject:

Re: JW115 package dimensions incorrect

Viewed:

40 times

Topic:

Catalog

In Catalog, Hal8472 writes:

Hello
Please change JW115 From 2.6 x 4.3 x 2 cm To 2.6 x 4.3 x 1 cm
This is a significant difference for Canadian shipping as under 2cm permits oversized
envelope. As it is identified, its not permitted.
Thanks
Andrew

You can always change your dimensions in your inventory. Or change it to weight
bound instead of volume bound

Author:

jbroman

Posted:

Jul 12, 2023 00:38

Subject:

Re: Canceled Order/ Relisting Items

Viewed:

37 times

Topic:

General

In General, Darkcorner84 writes:

I gave someone who paid a full refund through brick link. Can you relist all
the stuff all at once or do you have to manually do it.

First you have to cancel the order.
Refunding does not automatically cancel the order.

Follow the directions here:
https://www.bricklink.com/help.asp?helpID=74

Or enter the order number here:
https://www.bricklink.com/retractOrder.asp

If you initiate a cancellation, you have the option to have the parts in the
order uploaded back into your inventory, and to edit them at the same time. You
can choose to have them placed in regular inventory, or in stockroom. And you
will be cued to a choice about sending out notifications.

What I have found, and have had confirmed in previous posts, is that the default
is to put the parts back into Stockroom A.
This can be confirmed by going to your inventory, sort by Stockroom A and then
sorting by reverse quantity. This will show any parts with any quantity in the
stockroom.

Author:

jbroman

Posted:

Jul 8, 2023 02:10

Subject:

Re: Status doesn’t offer shipped

Viewed:

45 times

Topic:

Shipping

In Shipping, KACL writes:

In Shipping, peregrinator writes:

In Shipping, KACL writes:

Yes, payment was made. I’d never ship without that.

So is it currently showing with a status of "Paid" here?

https://www.bricklink.com/orderReceived.asp

No, it does not. The only status options that it shows are Pending, Processing,
Ready, and Packed. I’ve supplied the tracking information to the buyer so he
is aware that it is on its way. I double checked PayPal to see if I could find
something on there that I had missed but I didn’t see anything that looked off.

Looks like your buyer may have paid offsite, meaning the taxes aren’t going where
they’re supposed to.

One way to check for this is in PayPal.
Is there a line that says “partner fee”?
This would be the state tax that BrickLink collects on your behalf.
If that line is not there, your buyer paid offsite.

If that is the case, you will need to refund the buyer and have him pay via PayPal
on-site (through BrickLink).

Author:

jbroman

Posted:

Jun 17, 2023 16:53

Subject:

Re: Failed with error return

Viewed:

34 times

Topic:

In Technical Issues, Eddie2134 writes:

When i go to create a cart a message at the top saying "failed with error
return" appears, a red button saying "fix" replaces the edit button
and I cant seem to work out whats I need to do.

I’ve only seen this happen when you already have items in your cart from that
store and then try to add more from the buy wanted list page.
It can also happen if a part is sold in the time between selecting the store
and making the cart.

Any “errors” will be shown when you click fix.
Any parts with an error will be highlighted in a red box will have a line stating
the error.
Usually the error is “you can not buy more than is available”.

Author:

jbroman

Posted:

Jun 13, 2023 20:36

Subject:

Re: wanted list

Viewed:

28 times

Topic:

In Help, SylvainLS writes:

In Help, thelegoman writes:

hello,
Is there a way to change colors in wanted list to current Lego colors? For
example I have parts in Dark Bluish Grey in my wanted list from my creation in
the studio but I would like to change them to Dark Stone Grey. When I pull up
the color chart it doesn't have Dark Stone Grey. Am I missing something?
Thanks in advance.
Eric

Hi,

BrickLink uses its own colour names. LEGO’s Dark Stone Grey is called Dark Bluish
Gray by BrickLink.

And Studio, being made by BrickLink and linked to BrickLink’s catalogue, uses
BrickLink’s colours

See this website http://www.ryanhowerter.net/colors.php to see the match between
LEGO’s, BrickLink & Studio’s, and other AFOL’s colour numbers and names.

Staying within BL, there is a colour comparison at the bottom of this help page:
https://www.bricklink.com/help.asp?helpID=2594

Author:

jbroman

Posted:

Jun 12, 2023 19:21

Subject:

Re: revoked account but no multiple accounts

Viewed:

83 times

Topic:

Terms and Policies

In Terms and Policies, wagnerio writes:

Dear community,

I completed my detailed verification process on Sunday. One day later my store
was suspended and all my inventory was removed.

The reason was "multiple accounts" but I never had any other accounts
or stores. I just contacted the support for clarification. Maybe I could find
out more about this other account. The response didn't give any further details
like another account name. I also asked my neighbour who already is an experienced
seller. Maybe it could be an issue that two stores have their offices in the
same building? But we don't think this shouldn't be a problem. He also
had no clue and recommended me to ask the community. Any ideads how I could find
out more about the issue and how to solve it? What was my fault here? I don't
have any other account to use as stated. I'm confused and just hope to find
some answers. Thanks in advance.

Here is the original reason:
"You have multiple accounts. This is a violation of our Terms of Service.

In the “Eligibility” section of our Terms of Service it states:

"You are limited to one (1) account on this Site unless we have granted you
permission to have additional accounts, such permission being in our sole discretion.
You may access the Site with your account credentials. You may not transfer or
sell your account or account credentials to another party.”

Your wagnerio account has been revoked. You can still use your other account,
[insert other BrickLink account username]."

Is the other account name close to yours?
In the same county?

You can look up where the other account is here https://www.bricklink.com/members.asp?utm_content=subnav

If you haven’t already done so, go to the help desk and register there (it’s
separate from your normal BL account).

Create a trouble ticket and they will look into quickly.

Good luck

Author:

jbroman

Posted:

May 18, 2023 23:34

Subject:

Re: Order Status

Viewed:

46 times

Topic:

In Help, SezaR writes:

In Help, tradingjoes writes:

I cannot change my order status from “packed” to “shipped” on an order. I keep
getting an error message every time I try to do that. The buyer has paid. I sent
them an invoice on PayPal. I also sent them one on Bricklink (first time doing
that. So I am wondering if that is causing the problem because maybe the buyer
paid the invoice on PayPal and not through Bricklink?

You accept payments in so many currencies. Are you sure you want this?
If a buyer pay you in for example Australian dollars, you receive the payment
in Australian dollars and it goes to your PayPal balance. When you want do exchange
it to American dollar, PayPal deducts 4% of it.

To add to this, if you don’t have those currencies enabled in PayPal, the buyer
will get an error.

Author:

jbroman

Posted:

May 13, 2023 00:02

Subject:

Re: Grey Poupon ice cream

Viewed:

36 times

Topic:

In Off Topic, Stuart9 writes:

More for you to try.

Why?
I just don't know why you would want to try some of these.

Author:

jbroman

Posted:

May 10, 2023 23:15

Subject:

Re: X346 vs 41669 and other part numbers

Viewed:

43 times

Topic:

Catalog Identification

In Catalog Identification, Give.Me.A.Brick writes:

The x numbers come from the community (namely Peeron), and they should be retained
as the main part number whenever possible. Part numbers really should only be
corrected when they are wrong. x numbers are not temporary designations and they
are not incorrect. bb numbers are temporary and maybe changed when the true number
is discovered.

So what about [p=2543,5] that used to be x70

or [p=6093,86] that used to be x104

and other parts numbers that changed recently such as rubbers, etc?

I thought the goal was to get rid of xXXX numbers whenever an official LEGO number
was known, but you say otherwise, so why the above examples have changed?

Looks like those have gone back to x numbers

x70 Minifigure, Headgear Hat, Cloth Wrap / Bandana with Single Tail in Back
Parts: Minifigure, Headgear {Red}

x104 Minifigure, Hair Female Ponytail
Parts: Minifigure, Hair {Light Bluish Gray}

Author:

jbroman

Posted:

May 7, 2023 00:32

Subject:

Re: Why shipping is so expensive for small orders

Viewed:

56 times

Topic:

Shipping

In Shipping, what writes:

Recently I am looking for the star wars minifigs that I missed ( around 40) on
bl, the one seller usually have only a have 1-2 that I want, I usually look for
Europe sellers because shipping from us seller starting from 10 usd while Europe
seller from around 4 euro, but recently I try to place a us order for 3 minifigs
and the shipping was around us$20 (term said start from 3us so I give it a try),
yesterday I asked a quote for 4 minifigs cost are hnd 45 euro, the bl automatic
shipping starting from 9 euro, so I asked a seller for a quote for cheapest untracked
shipping, terms said shipping starts from 1.6 euro, but the quote ended up around
11 euro plus 5 euro for charges, this is out of portion, I notice the shipping
inflated after bl calculate shipping automatically.

Does anyone have the same feeling? And any good suggestions? Thanks

There are some countries where it is very expensive for international shipping.
The destination will also determine the cost.

Yes, there are some sellers who pad the shipping costs, but not all.

BrickLink, as a company, does not calculate the shipping costs, that is up to
the seller to calculate.
The seller’s shipping terms may have a broad range of prices. With the “from”
price being the closest destination. Some have prices listed by country.

If you are really curious, you can always go to the post office website of the
seller’s country, and check on the cost yourself.

Author:

jbroman

Posted:

Apr 1, 2023 18:43

Subject:

Re: Simpsons snake figure

Viewed:

57 times

Topic:

LEGO products

In LEGO products, sasquatch_eater writes:

How do I tell if a lego simpsons snake head is genuine lego or not?

What makes you think that it’s not real?

If the legs and torso have the LEGO mark, the chances that the head is real is
high.

Not all real parts have the LEGO logo.

Try looking for a small logo, part number or a “C” inside the head.

Author:

jbroman

Posted:

Mar 20, 2023 00:29

Subject:

Re: Refunding/canceling order

Viewed:

47 times

Topic:

Selling

In Selling, ashandriuolo13 writes:

Hi guys, new here. I have an order I need to cancel. For reference, the buyer
chose local pick up as the shipping method but actually wanted the item shipped.
My guess is they tried to skip out on the shipping price. I refunded them their
total, does refunding them automatically cancel their order? Or is there another
step I have to take for it to be fully canceled? Thanks for any help!

Refunding does not automatically cancel the order.

Follow the directions here:
https://www.bricklink.com/help.asp?helpID=74

Or enter the order number here:
https://www.bricklink.com/retractOrder.asp

Alternately, if the buyer still wants the item, you can set the order to ready,
input the shipping cost and re-invoice them.

I find that "local pick-up" will always be the default shipping method
listed as there is no shipping cost. It is very easy for a buyer to miss this
and just skip through this step to order.
Sometimes it is easier to have this shipping method listed as "Request for
invoice/Local Pickup". It won't be eligible for IC though.

Author:

jbroman

Posted:

Mar 16, 2023 09:10

Subject:

Re: Instant Checkout Unavailable

Viewed:

40 times

Topic: