Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Brickwilbo  | | Posted: | Feb 13, 2018 10:18 | | Subject: | Re: Wants list: don't suggest stoplisted stores | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | The "buy wanted lists" feature currently suggests stores that have stop listed
the buyer if the other criteria the buyer uses are all met. This seems pointless.
Why does BL suggest a store that refuses to sell to the customer?
Of course, once I go to the store and find out I am stoplisted, I can least favourite
the store and then exclude least favourited stores from the wants list calculation,
but surely it should automatically exclude stores that refuse to sell to me (just
as I can exclude stores that will not ship to me).
|
Check the checkbox Exclude stores that stoplisted me
https://www.bricklink.com/searchSettings.asp?viewFrom=P
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| Author: | Brickwilbo | | Posted: | Feb 10, 2018 22:18 | | Subject: | Re: Damage Tick Box | | Viewed: | 21 times | | Topic: | Suggestions | |
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| In Suggestions, CanadaFirst writes:
| | Yes of course we do comment our parts (go see our store) but when customers pass
through a wanted list and ask to see parts available from a store the damaged
parts are not identified before you procees to cart and payment and you have
to verify every items one by one. When you search for a set, you can request
to avoid incomplete sets. What we suggest is the same system that will give customers
the opportunity to skip the parts listed as damaged.
|
It's possible to search and see only New or Used:
https://www.bricklink.com/searchSettings.asp?viewFrom=P
| | In the same time, the damaged parts will stop having impact on average price of good used parts.
Incomplete sets doesn't affect the average price of sets.
|
It's possible to de-select the average price:
https://www.bricklink.com/priceGuideSettings.asp?viewFrom=P
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| Author: | Brickwilbo | | Posted: | Feb 10, 2018 21:57 | | Subject: | Re: Damage Tick Box | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, CanadaFirst writes:
| | Hi, we would like you to add a damage tick box under the used condition that
would work like incomplete set tick box. That would avoid that customers buy
damaged parts without knowing it and will level up the average price to what
is should be.
|
If buyers weren't aware of damage, the part wasn't correctly listed:
Used Parts - Parts which have been previously used and are presumably still
in good, usable condition.
If the parts do show excessive wear, discoloration, excessive scratches, other
marks,etc. this should be noted in the *Comments* field.
https://www.bricklink.com/help.asp?helpID=102
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| Author: | Brickwilbo | | Posted: | Feb 10, 2018 18:39 | | Subject: | Re: Payment other than paypall | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, wayneb3802 writes:
| | Please make payment by credit card available so those of us that cant figure
out your payment method can make purchases.
|
You can use a creditcard when using Paypal.
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| Author: | Brickwilbo | | Posted: | Feb 10, 2018 10:23 | | Subject: | Re: Invoice only by email? | | Viewed: | 20 times | | Topic: | Suggestions | |
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| In Suggestions, RoeckieTM writes:
| | Hi, I'm not sure if it's actually a suggestion. It might be already in
place, but I'm just missing it?
I'm unsure if I can see my invoices (both for orders I have placed as for
orders I have sold) in BL. For all I know, they only get sent by email. Which
is kind of annoying, since I have to switch back & forth between the website
and my mailbox to complete orders. E.g. for searching out the IBAN number that
was in the invoice.
Not only that, but sometimes a buyer requests another sending method, which will
alter the price. It would be very useful to have kind of a version history on
the invoices of a single order.
In general, I believe email is fine for notifications, but all data should be
inside BL, including the generated invoices.
If it isn't: it would be very useful to store the invoices.
If it is: can someone tell me where to find them?
Thanks all!
Henri
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Invoices for Placed orders are always sent to My Messages.
Here are your sent invoices
https://www.bricklink.com/myMsg.asp?a=o&v=7
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| Author: | Brickwilbo | | Posted: | Feb 3, 2018 07:28 | | Subject: | Re: Admin: complete Store verification process | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | Admin please complete the Store verification procedure completely and confirm
to the new sellers.
Daily new sellers complain about the lack of communication of BrickLink customer
service.
In the forum they read it's normal the Verification process takes about 6
weeks.
Many discover they CAN be accessed via the bypass password.
They're not open regularly because Bricklink didn't apply all settings
correctly in the Verification process.
This long and incompleted process is hurting Bricklinks reputation and business,
because the items in these stores don't come up in searches.
We want scammers stopped not a discouraging process for normal people.
Admin,
Please complete every setting of the process and confirm once the process is
completed to these new sellers.
Thank you.
|
Bump.
Dear Admin,
Please communicate with the many new sellers waiting for months to become verified
and clarify how long their New Store Verification process is going to take.
The silence has become painfull and is hurting Bricklinks reputation.
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| Author: | Brickwilbo | | Posted: | Jan 25, 2018 00:49 | | Subject: | Re: Display seller rating a la eBay or Amazon | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, undetected writes:
| | TL;DR: Please display the seller's positive/negative feedback ratio next
to the store name, instead of a flat feedback count.
----
(My other post goes into too much detail, so I'm pulling out my actual suggestion
into another post.)
I recently purchased from a seller who is now suspended. It turns out, there
were warning signs buried in his feedback about three or four pages back, but
most of his feedback was positive.
I realized after this experience that there is no indication about the seller's
positive or negative ratings, like there is on eBay or Amazon.
There is a number which can indicate the feedback count, but this is not helpful.
If instead of a flat number, it indicates the amount of positive/negative feedback,
I would have dug deeper into the seller's feedback. At least I would have
known that this seller was a risk, and there was a 1 in 50 chance he'll take
3 weeks before he ships.
|
You can click on the words neutral and negative to view only the neutrals or
negatives.
There's already a feedback percentage shown.
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| Author: | Brickwilbo | | Posted: | Jan 24, 2018 10:02 | | Subject: | Re: Pending item removal on order page?! | | Viewed: | 18 times | | Topic: | Suggestions | |
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| In Suggestions, fors writes:
| | Sorry if this has been brought up already or if I have missed something.
I (seller) currently have an order with pending item removal requests that I
have made to the order. There is no indication of this in either the "Order Received"
list or in the individual order page. Because of this it is easy to miss and
invoice with the items still remaining in the order.
Cheers,
/Patrick
|
The buyer received a Message and an email about the order, regardless the settings.
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| Author: | Brickwilbo | | Posted: | Jan 24, 2018 02:31 | | Subject: | Re: Classic Wanted List Unavailable on June 5th | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Administrative, shawnxyz writes:
| | Is there a way to delete a wanted list using the new interface? I have some
I'm "done" with, but I don't see a way to delete the whole list.
|
In the pop up window click the list, scroll down and click on delete.
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| Author: | Brickwilbo | | Posted: | Jan 22, 2018 10:04 | | Subject: | Re: AJAX error while searching for stores | | Viewed: | 28 times | | Topic: | General | |
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| In General, xenocryst writes:
| | In General, Brickwilbo writes:
| | In Suggestions, a213jf writes:
| | I am unable to place or search for any stores with my WANTED list. Everytime
I try to search for stores from my wanted list, I get an "AJAX error while searching
for stores. Check you local network." I am sure you have been getting several
complaints, this has been going on for nearly 24 hrs now for me. Looking forward
to a quick fix!
|
The Classic Wanted View By Shop still works.
|
You keep saying this in all the threads, and maybe I’m just dense, but Classic
is so inscrutable to me that it may as well also be broken.
|
The Classic view does exactly the same as the New view.
For many it can be helpful enough to know about the existence of the Classic
view.
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| Author: | Brickwilbo | | Posted: | Jan 22, 2018 07:31 | | Subject: | Re: AJAX error while searching for stores | | Viewed: | 121 times | | Topic: | General | |
|
| In Suggestions, a213jf writes:
| | I am unable to place or search for any stores with my WANTED list. Everytime
I try to search for stores from my wanted list, I get an "AJAX error while searching
for stores. Check you local network." I am sure you have been getting several
complaints, this has been going on for nearly 24 hrs now for me. Looking forward
to a quick fix!
|
The Classic Wanted View By Shop still works.
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| Author: | Brickwilbo | | Posted: | Jan 15, 2018 04:31 | | Subject: | Re: Weight/cart restrictions suggestion | | Viewed: | 21 times | | Topic: | Suggestions | |
|
| In Suggestions, cjbenson writes:
| | I can understand the need to have a bypass password for some orders BUT I can
see it only being useful if the store(s) in question are using instant checkout.
Why not turn off the need for a bypass password for any stores that are not using
instant checkout since they are going to need to manually send an invoice/calculate
shipping anyways. It would help reduce the restriction errors buy quite a bit
and help sellers by not making them wonder why their sales have dropped off suddenly.
|
I thought the restriction errors are only occurring in stores with instant checkout
and/or instant invoice enabled.
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| Author: | Brickwilbo | | Posted: | Jan 3, 2018 00:54 | | Subject: | Re: wanted list | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, esprob writes:
| | allow options for purchased items in wanted list to be removed.
|
You can use the various options on the Want tab.
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| Author: | Brickwilbo | | Posted: | Dec 29, 2017 06:41 | | Subject: | Re: repair "Hide Items if Have Qty is ≥ Want Qty" | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, Matjes writes:
| | There is a button reading "Hide Items if Have Qty is ≥ Want Qty" in the wanted
list filtering, but I cannot get this to work. When I tick it and click "Apply"
nothing appears to happen and the button unticks itself.
I used to move all the part with Have Qty = Want Qty to a new wanted list 'Project
purchased' to get a wanted list with only lots of missing parts. Nevertheless
this seems to be a bug. The Checkbox seems to do nothing. It would be really
useful to see those parts missing for a specific project without destroying its
wanted list.
|
If it's a bug report it at the technical helpdesk here: https://www.bricklink.com/helpDesk.asp?helpDeskID=114
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| Author: | Brickwilbo | | Posted: | Dec 23, 2017 14:17 | | Subject: | Re: Login problems on ipad | | Viewed: | 22 times | | Topic: | Suggestions | |
|
| In Suggestions, drclarkjr writes:
| | I have a new iPad Pro 10.5” running iOS 11.2.1. I just tried to log in for the
first time (on this device) and could not because the login window kept disappearing
when I tried to enter my password. I was in landscape orientation and the keyboard
was in the way, and when I tried to scroll the page up so I could type in the
password box, the login window would close. I finally made it work by rotating
the iPad to portrait orientation.
That scroll attempt also caused other screwups, like the cursor and entered text
not showing up in the data entry box, but below it.
|
Vote here against a wandering login pop-up window:
https://www.bricklink.com/message.asp?ID=1042595
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| Author: | Brickwilbo | | Posted: | Dec 18, 2017 13:12 | | Subject: | Re: 'blservice@bricklink.com' as the sending addr | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, kwmcmillan writes:
| | When I receive messages from members that have been generated via the Contact
Form, my instinct is to hit the 'reply' button and then proceed providing
a response to whatever question has been posed. THis is the way every other email
or messaging system I have ever encountered works.
But doing so yields an unpleasant surprise: my response is sent to a black hole
instead of the actual sending party.
I (now) know that the member address can be found in the body of the email, but
two things:
1 - Would I ever really want to reply to 'blservice@bricklink.com'? (No)
2 - Replying on a mobile device where copying text segments (the email address)
isn't very easy makes this situation worse
I can't think of any good reason that the sending member's address ISN'T
the one provided upon receipt and would respectfully suggest that it be changed.
k.
|
Receiving Bricklink messages by email is an extra service and not intended to
be the standard communication method.
Advised and preferred is to use the Bricklink messaging system to contact other
members instead of email.
Messages related to orders will be attached to the order.
All other messages are available for Admin to view, if necessary.
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| Author: | Brickwilbo | | Posted: | Dec 13, 2017 10:53 | | Subject: | Re: Cart jump & update search options | | Viewed: | 21 times | | Topic: | Suggestions | |
|
| In Suggestions, kimymhat writes:
| | Hi BrickLink. Id like to make suggestions. BrickLink should enable cart jump(
as in viewing each cart from different store without having to return to home
screen),Or is there anyway to change my current settings?
|
https://www.bricklink.com/storeCartList.asp
| | I wish BL should add up search option for S&H (stores that states total S&H/flat
without us asking the seller) and stores on sale. So that its easier for budget
planning.
And Other than that, you guys are awesome! I love BrickLink. Ill keep coming
back i promise!
Kimy mhat
LUG Brunei
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| Author: | Brickwilbo | | Posted: | Dec 13, 2017 09:46 | | Subject: | Re: Different minimum purchase for international | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, relhak writes:
| | Could we *please* be allowed a different minimum purchase setting for international
orders? Maybe even different lot limits
|
You can with the new instant checkout shipping settings.
| | I don't mind small orders ($2+) in the USA, but international orders are
such a pain that I dread anything under $40. Now the customs forms are a minor
hassle, but buyers often don't understand English well, are annoyed at me
over the sky-high USPS rates (as if I can change them), and if I make a mistake
and have to ship a missing part, it costs a fortune.
I don't want to shut off international sales altogether because international
resellers place orders I love. But orders where the postage costs more than
the parts just aren't worth it.
|
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| Author: | Brickwilbo | | Posted: | Dec 11, 2017 17:59 | | Subject: | Re: NEW OPTION | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, skikyssing writes:
| | Hi,
I really would like you to think about a new option.
I really need to know how much what are the parts I sell the most.
Can it be possible for you to make an option who is telling us the count of each
parts we are selling?
I really need to know what are my most popular parts, minifigs, sets...
Thank you 
|
Download your orders in xml and sort in excel.
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| Author: | Brickwilbo | | Posted: | Dec 10, 2017 04:32 | | Subject: | Re: Admin: complete Store verification process | | Viewed: | 68 times | | Topic: | Suggestions | |
|
| In Suggestions, Brickwilbo writes:
| | Admin please complete the Store verification procedure completely and confirm
to the new sellers.
Daily new sellers complain about the lack of communication of BrickLink customer
service.
In the forum they read it's normal the Verification process takes about 6
weeks.
Many discover they CAN be accessed via the bypass password.
They're not open regularly because Bricklink didn't apply all settings
correctly in the Verification process.
This long and incompleted process is hurting Bricklinks reputation and business,
because the items in these stores don't come up in searches.
We want scammers stopped not a discouraging process for normal people.
Admin,
Please complete every setting of the process and confirm once the process is
completed to these new sellers.
Thank you.
|
Here's the link to the New Store Verification process help page: https://www.bricklink.com/help.asp?helpID=2440
Here's where to enter the bypass password to unlock the store.
All you're store settings have to be completed.
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| Author: | Brickwilbo | | Posted: | Dec 10, 2017 04:12 | | Subject: | Re: Admin: complete Store verification process | | Viewed: | 67 times | | Topic: | Suggestions | |
|
| In Suggestions, mandr writes:
| | In Suggestions, chadrobb4 writes:
| | This topic was very helpful, seeing that other people are going through the same
issues. I'm still waiting for the Bricklink admins to approve my New Seller
Verification. I have the 5 positive feedbacks and have been a user for over 100
days but for some reason I haven't been approved to open my Bricklink store.
I've sent the request via email to get approved, but I have not heard back
and it's been a week already. I'll probably give it one more week, and
if I'm not approved I'll look into other Brick/Lego websites. Thanks.
|
chadrobb, you don't seem to have any payment methods. I believe new sellers
might have to offer PayPal (onsite), but I can't find where this is documented.
In any case, you need to offer some payment methods. And as per the opening
post, it appears to take maybe 6 weeks from the time you submit your email for
approval.
|
Here is the help page: https://www.bricklink.com/help.asp?helpID=2440
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| Author: | Brickwilbo | | Posted: | Dec 9, 2017 04:55 | | Subject: | Admin: complete Store verification process | | Viewed: | 233 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Admin please complete the Store verification procedure completely and confirm
to the new sellers.
Daily new sellers complain about the lack of communication of BrickLink customer
service.
In the forum they read it's normal the Verification process takes about 6
weeks.
Many discover they CAN be accessed via the bypass password.
They're not open regularly because Bricklink didn't apply all settings
correctly in the Verification process.
This long and incompleted process is hurting Bricklinks reputation and business,
because the items in these stores don't come up in searches.
We want scammers stopped not a discouraging process for normal people.
Admin,
Please complete every setting of the process and confirm once the process is
completed to these new sellers.
Thank you.
|
|
| Author: | Brickwilbo | | Posted: | Dec 4, 2017 10:29 | | Subject: | Re: Include tracking number in shipment email. | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, R1nc3W1nd writes:
| | Many retailers include a tracking code/link in their 'order has shipped'
emails. Can Bricklink do the same?
|
Each individual seller can add a macro tag to the drive thru message.
Check the top part of order details page if a tracking number is entered it's
shown.
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| Author: | Brickwilbo | | Posted: | Nov 28, 2017 14:58 | | Subject: | Re: Force sellers to ship in boxes | | Viewed: | 65 times | | Topic: | Suggestions | |
|
| Contact the seller about your issue instead of bringing Bricklink on ridiculous
ideas.
I would have to close my shop because the order values I ship will not be worth
the postage.
I ship 99% of my orders in taped/bubble wrapped envelopes or bubble mailers so
I don't see why you wouldn't contact the seller.
In Suggestions, chetzler writes:
| | I think all sellers should be required to ship their orders in corrugated cardboard
boxes. I recently received an order of 24 NEW
from a 5000+ feedback seller. All 24 of them were thrown into a Ziploc baggie
and that baggie was crammed, along with the other lots in the order, into a flimsy
bubble mailer. Well, you can imagine what the surfaces of those panels looked
like after be squished and tossed from conveyor belt to conveyor belt as they
made their way across the country before being shoved into my mailbox. If they
had been shipped in a cardboard box they wouldn't have received nearly that
amount of abuse.
Therefore I suggest we force all sellers to ship orders in cardboard boxes.
Some orders, such as one or two figs, would probably be fine in a bubble mailer,
but rules are rules and we must enforce them uniformly and without mercy. We
must protect the entire community from the few sloppy sellers that are out there.
If a buyer receives an order that is not in a cardboard box, he must send a picture
of the package (with mailing label visible) to Admin. Once Admin approves the
picture, the seller will receive a non-negotiable negative feedback. If three
such feedback are received then selling privileges are revoked.
I ship 99% of my orders in a box already, so I don't see why this would be
such a big deal.
(yes, I'm making a point but I'm not making up my experience or my store
practices)
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| Author: | Brickwilbo | | Posted: | Nov 19, 2017 04:58 | | Subject: | Re: Mass Feedback Post - UX improvement | | Viewed: | 29 times | | Topic: | Suggestions | |
|
| Before the website overhaul at Mass feedback it was possible to select Seller
or Buyer orders.
There were more Seller/Buyer order functions split in a weird way after My BL
was separated in Seller and Buyer, like Order and My Messages.
In Suggestions, wozke writes:
| | Dear team,
I would like to propose a small change to the "Mass Feedback Post" functionality.
Situation:
I use the "Mass Feedback Post" function a lot, giving feedback to all customers
once an order is shipped. I use the link on the "orders" page of my store.
Problem:
The "Mass feedback" page lists both orders that were made in my store, as well
as orders made by me in other people's stores. This regularly causes me to
praise stores I bought lego at to be "great buyers" Since it's not possible
to change feedback once posted, I can't give them the feedback I want.
Analysis:
As a User Experience Analist, I often tackle these kind of UX problems. In this
case what a user expects from a funtion (giving feedback to customers) differs
from the actual functionality (giving feedback to all orders that qualify). As
the user is in a customer context, it's strange that the "buying context"
is mixed.
Proposed solution:
There are multiple ways of solving this of course, one of these two should work
best I think:
1. Split the functionality. From the my store orders page, clicking the "mass
feedback" link should list only orders from buyers in your store, not the orders
you placed. From the "my orders" page it should work the other way around fo
course.
2. Divide the screen in two: List all orders in your store first, list orders
you placed below them clearly indicated as a seperate list.
I hope someone recognizes this as a problem as well, and I hope you find this
a valuable suggestion!
Kind regards,
Wouter Slager
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| Author: | Brickwilbo | | Posted: | Nov 8, 2017 07:59 | | Subject: | Re: Default Shipping Method | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, SchmickBricks writes:
| | Is there any chance of bringing back the option for sellers to select a default
shipping method? Since rolling out Instant Checkout my default method has become
local pickup, (No idea why, certainly not my choice) which would be fine if buyers
actually read the description. I now have orders being paid for on a daily basis
by people living thousands of kilometers away that I then have to go through
the hassle of getting shipping money from. 
|
I've found this solution:
PaulvdB
'For instant checkout shipping methods are sorting from cheapest to most
expensive
with cheapest selected by default. If you don't want pickup at the top you
can change that shipping method to manual invoice. That will put it at the bottom.'
https://www.bricklink.com/message.asp?ID=1061661
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| Author: | Brickwilbo | | Posted: | Oct 30, 2017 15:36 | | Subject: | Re: different shipping adress? | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, thijss26 writes:
| | Hay Guys,
New to bricklink just noticed that you can't setup a different postal/shipping
adress then billing address.
Would be handy there's a lot of people living in different countries then
born.
Sometimes it would be easier and cheaper to send package to Motherland.
Regards
|
At checkout you can enter a different ship to address.
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| Author: | Brickwilbo | | Posted: | Oct 28, 2017 10:34 | | Subject: | Re: search sellers | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, jdiritto writes:
| | I've only used site for a week (with two toddlers screaming I want that one
the whole time) so this may be an option somewhere but it would be great if there
is a way to search for local sellers by zip code
|
Not possible, also for privacy reasons.
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| Author: | Brickwilbo | | Posted: | Oct 21, 2017 17:33 | | Subject: | Re: Restore non-Order# BrickLink messages | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, matejo writes:
| | Hi,
With the exception of one message (October 13) without the standard subject "Regarding
BrickLink Order #_______", all of my Inbox and Outbox non-Order# messages over
the last few months have been removed.
I did not delete these messages, and as a matter of routine do not delete any
BrickLink messages, since they're eventually cleared out after six months
or so. Recent messages are important, because they provide a record of shipping
quotes and other communications with potential buyers.
Please restore them, Matthew
|
Don't know what you didn't do, but I've no messages missing.
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| Author: | Brickwilbo | | Posted: | Oct 21, 2017 17:28 | | Subject: | Re: Clearing should be the same as Paid | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, DEREKFST writes:
| | I have just had an instance where a buyer has placed an order in my store and
paid with an echeque. I had set the status to clearing whilst the echeque cleared
and the buyer has
gone and placed another order which instead of creating a new order has been
added as an addition to the old one. This is making things messy.
My suggestion is that any order set to clearing should have the same status as
paid or packed and not allow any additions but create a new order.
|
Why didn't you set the order status to packed after you set the payment status
to clearing?
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| Author: | Brickwilbo | | Posted: | Oct 13, 2017 18:51 | | Subject: | Re: User count Active vs. Inactive | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Cyndis_Bricks writes:
| | Hello all. I have been going through the Members - Feedback ratings list, going
on page 21,158 to find information on something that I have been wondering about.
Well in doing this I have seen thousands of users that don't seem to be
"active" users. So I am thinking the 731,476 registered users is somewhat irrelevant.
Many are a once and done, sort of user.
I would like to suggest, that leaving the registered user count intact, but add
the count of "Active" users. Have BL not count the inactive users after say
6 months or 1 year, of actual log in date. This would give us all a better idea
of how many actual users are using BL. This could work just as the purge orders
after 6 months. This would still allow a user to log in after being put into
not active, and then would be in the active number for the 6 months or year.
What say you?
Dave
|
Sorry, implementing would be a waste of time and resources.
It would be disappointing to know how few really 'active' members BL
has.
There used to be a site visitor counter below on each page.
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| Author: | Brickwilbo | | Posted: | Oct 7, 2017 01:23 | | Subject: | Re: Reduce Store Verification Time | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, MarieA writes:
| | In Suggestions, redimension writes:
| | Team,
I have been waiting to open my store for over a month. I am more than ready to
start selling. Do you need help in this department? Volunteers to assist in matters
like this?
Cheers!
|
The process takes approx. two weeks after you complete the necessary steps. You
only completed at least two of those steps two days ago. You've been waiting
a month only because you didn't thoroughly read the information. I agree
the process could be simpler, but the information is there and simply needs to
be given the appropriate attention.
A better suggestion might be for BL to create an unambiguous list of things a
new store needs to do, with green ticks generated automatically against each
item as they're completed, with a "submit for review" button only available
after all other steps have been ticked off.
|
Agreed. All the information is there.
We've three people not understanding which settings to use.
They'd entered an unnecessary Store bypassword which keeps their stores locked.
|
|
| Author: | Brickwilbo | | Posted: | Sep 1, 2017 06:38 | | Subject: | Re: Add payment method: iDeal | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | Funny, I was thinking about it this morning and then received an e-mail that
the main Dutch second hand trading website Marktplaats.nl has just implemented
it: iDeal as a payment method.
This is not as much a major issue as supporting IBAN, but still it would be really
nice thing if BL would choose to add iDeal. More than 300,000,000 transactions
the Netherlands per year, most Dutch people are comfortable with it and use it
regularly. The Netherlands is a large country on Bricklink, so I think that if
it is not hugely complicated to implement, it would be a really good upgrade.
And, for the Bricklink team probably very nice: It is an onsite, instant checkout
compatible payment method.
https://www.ideal.nl/en/
|
Aliexpress also has it (and offers buyers protection), so it should be possible
for Bricklink too.
|
|
| Author: | Brickwilbo | | Posted: | Aug 26, 2017 04:05 | | Subject: | Re: Sales statistics | | Viewed: | 53 times | | Topic: | Suggestions | |
|
| In Suggestions, exendo writes:
| | Hi, in the section Catalog/Statistic there's a old feature "top sold".
The feature seems a little bit buggy, because if you search "top sets sold" the
full result list contains mainly minifigures, parts and accesories.
Anyway, the resulting list is limited to few rows, compared to the catalog.
The complete feature for searching all the sold sets/minifg ordered by historical
total sell count could be a great help both for buyers and sellers.
The cherry could be the drill-down in detail of any record to see the chart (or
the plain data to keep it simple) showing the sell counts over year (or quarters),
or only the best and worst selling period in the set life.
Example:
PAGED LIST OF THE HISTORICAL SETS SELL COUNT, ordered by bestsellers, filtered
per year range.
In addition, after clicking on the set 7621 Indiana Jones we discover the sells
count distributed over the time from 2008 to 2017.
|
This information isn't interesting or necessary, which probably are the reasons
it still doesn't exist.
Comparing sets of any age is like comparing apples and oranges.
Hopefully Bricklink invests in more useful features.
|
|
| Author: | Brickwilbo | | Posted: | Aug 23, 2017 01:03 | | Subject: | Re: Do not eliminate my BL classic for sellers | | Viewed: | 74 times | | Topic: | Suggestions | |
|
| In Suggestions, HPBrickhead writes:
| | At present I can do a great deal from the myBL page
change orders,
inventory
|
These two can be done by clicking on the My Store shortlists on top of each page.
This can be done by clicking Problem Center below any page.
| | add/change catalog etc
I don't see any purpose to changing this to a streamlined version.
The graphics are big, but how big do they need to be to see orders pending, orders
awaiting payment orders awaiting shipment? It is a lot of wasted space.
I would like to be able to x out certain displays, ie the feedback.
I don't understand the purpose of the change? is it to enable mobile? because
a phone app seems vital.
Aside from that, if working from my PC, I like the current set up and don't
see why change to the new would be mandatory.
There seems little point to telling people to complain to help desk or make constructive
criticism there as it fails to get a feeling from community.
Note also, I am making PRAISE: the current myBL page works.
|
|
|
| Author: | Brickwilbo | | Posted: | Aug 22, 2017 17:44 | | Subject: | Re: Help Link on Main Page | | Viewed: | 25 times | | Topic: | Suggestions | |
|
| In Suggestions, leopard37 writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, leopard37 writes:
| | Most of my first time customers have said that they had difficulty finding the
pieces they wanted when first coming to Bricklink. Perhaps a link on how to navigate
the catalog or use the wanted lists, or a guide as to how to learn what piece
you need on the main page may be useful to people first coming to the site. I
believe this should be prominent.
And the "How do I find Items?" page is not what I'm thinking about. Maybe
a short youtube video explaining where the numbers are on Lego pieces, what they
mean and how to look for pieces you don't actually have. ie set inventories.
Thanks for considering,
Tyson.
|
Below each page are the Helppages.
|
Wilbo, did you click on the link and read the page? It's not very useful,
especially for a new user.
|
Did you click the correct link, as it provides a buying tutorial explaining step
by step the process:
https://www.bricklink.com/help.asp?helpID=10
| | My point was it should be more prominent than what
it is currently and more helpful. Which Jennifer has pointed out is in progress.
I hope when the video is done it is front and center on the main page, not buried.
The main page I believe would be used by new users most. I don't think very
many return users use it, but that may be a bad assumption on my part.
Tyson.
|
|
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| Author: | Brickwilbo | | Posted: | Aug 22, 2017 17:31 | | Subject: | Re: [IMPLEMENTED] Allow IBAN payments in new stores | | Viewed: | 64 times | | Topic: | Suggestions | |
|
| In Suggestions, Admin_Jaclyn writes:
| | Hi everyone,
First of all, thank you to Teup for writing this post. I've heard from many
other users about this and since we certainly have no intention of "killing"
the European market, nor do we want any users to feel marginalized, we've
decided to allow IBAN for new sellers again.
Here's how it will work:
-New sellers who have not upgraded from a buyer in good standing† will need to
go through the verification process to open their store and will also need to
request IBAN permission.
-New sellers who have upgraded from a buyer account in good standing will need
to contact the help desk to request IBAN payment.
†"Buyer account in good standing" = Has had an active account for 100 days and
has received positive feedback from 5 different legitimate sellers.
***All new sellers will be required to have at least one onsite payment method
available in their store in order to accept IBAN**
I'll be updating the help topic for onsite/offsite payment methods and will
mention this on the new seller verification page as well. If anyone would like
to request IBAN for their store, please send me a direct message.
Thanks!
-- Jaclyn
BrickLink Customer Support
|
Great news.
Thanks Bricklink for allowing it again for new sellers.
| | In Suggestions, Teup writes:
| | In another thread someone brought this to my attention:
Offsite Payment - No longer available for new users as of June 8, 2017.
To cover various payment options, BrickLink also provides Offsite Payment Methods.
Please note that BrickLink cannot provide any transaction related support for
the Offsite Payment Methods listed below. All responsibility for Offsite Payments
is solely upon buyer and seller.
I'm lost for words. Does Bricklink really want to kill the European market
or something? In my real life I don't even know anyone with PayPal (or a
Credit card). In the NL €20,000,000,000 is spent in webshops per year, and almost
all of these transactions are bank transfers. Almost no-one that I know will
consider PayPal, certainly not since it costs money while bank tranfers are free.
IBAN has really become simple in use; Transactions are free, fast, and bank account
numbers have been standardised to IBAN recently. Interfaces for bank transfers
(such as iDeal in the NL) are thriving more than ever and are the undisputed
standard.
And now Bricklink is moving in the opposite direction.
They will lose the Dutch market, which is the 4th largest country on the platform
in terms of store count. Bricklink always seemed a bit America First but this
decision right here really changes my opinion of Bricklink. I personally will
survive since it doesn't affect existing stores and I will move more of my
business over to BO which does support bank transfers. But they will certainly
scare away lots of potential customers here, and for new sellers this is crazy
unfair. This is either a huge mistake or Bricklink just isn't interested
in the European market..
Please support my suggestion to re-enable IBAN/Bank transfer, also if you don't
use it. For an accessable and thriving site that benefits all of us, and a site
that is fair to everyone.. it's really in all of our interest if you want
Bricklink to be #1..
|
|
|
|
| Author: | Brickwilbo | | Posted: | Aug 22, 2017 14:24 | | Subject: | Re: Offsite payment no longer possible?? | | Viewed: | 51 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In another thread someone brought this to my attention:
Offsite Payment - No longer available for new users as of June 8, 2017.
To cover various payment options, BrickLink also provides Offsite Payment Methods.
Please note that BrickLink cannot provide any transaction related support for
the Offsite Payment Methods listed below. All responsibility for Offsite Payments
is solely upon buyer and seller.
I'm lost for words. Does Bricklink really want to kill the European market
or something? In my real life I don't even know anyone with PayPal (or a
Credit card). In the NL €20,000,000,000 is spent in webshops per year, and almost
all of these transactions are bank transfers. Almost no-one that I know will
consider PayPal, certainly not since it costs money while bank tranfers are free.
IBAN has really become simple in use; Transactions are free, fast, and bank account
numbers have been standardised to IBAN recently. Interfaces for bank transfers
(such as iDeal in the NL) are thriving more than ever and are the undisputed
standard.
And now Bricklink is moving in the opposite direction.
They will lose the Dutch market, which is the 4th largest country on the platform
in terms of store count. Bricklink always seemed a bit America First but this
decision right here really changes my opinion of Bricklink. I personally will
survive since it doesn't affect existing stores and I will move more of my
business over to BO which does support bank transfers. But they will certainly
scare away lots of potential customers here, and for new sellers this is crazy
unfair. This is either a huge mistake or Bricklink just isn't interested
in the European market..
Please support my suggestion to re-enable IBAN/Bank transfer, also if you don't
use it. For an accessable and thriving site that benefits all of us, and a site
that is fair to everyone.. it's really in all of our interest if you want
Bricklink to be #1..
|
Note the Shipping Cost Suggestion is already favouriting the more expensive tracked
parcel option over the €3.50 cheaper untracked parcel option.
The buyer selected the cheapest method.
|
|
|
| Author: | Brickwilbo | | Posted: | Aug 22, 2017 14:13 | | Subject: | Re: Help Link on Main Page | | Viewed: | 25 times | | Topic: | Suggestions | |
|
| In Suggestions, leopard37 writes:
| | Most of my first time customers have said that they had difficulty finding the
pieces they wanted when first coming to Bricklink. Perhaps a link on how to navigate
the catalog or use the wanted lists, or a guide as to how to learn what piece
you need on the main page may be useful to people first coming to the site. I
believe this should be prominent.
And the "How do I find Items?" page is not what I'm thinking about. Maybe
a short youtube video explaining where the numbers are on Lego pieces, what they
mean and how to look for pieces you don't actually have. ie set inventories.
Thanks for considering,
Tyson.
|
Below each page are the Helppages.
|
|
|
| Author: | Brickwilbo | | Posted: | Aug 21, 2017 17:42 | | Subject: | Re: Offsite payment no longer possible?? | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| In Suggestions, tEoS writes:
| | Voted no.
In fairness for security of buyers, I would only vote yes if sellers were required
to offer a payment option that allowed recourse at no penalty (fees, etc).
Over the years I have read many forum messages about buyers losing money due
to using IBAN (often in the hundreds of $, euro). Bank transfers don't seem
to be in the spirit of fair e-commerce between individuals. Registered businesses
may be a different story.
|
Aliexpress offers Buyer protection for IBAN payments.
If BL implements a buyer protection program, they could use AliExpress as example.
|
|
| Author: | Brickwilbo | | Posted: | Aug 21, 2017 13:32 | | Subject: | Re: Tracking # column on orders placed | | Viewed: | 24 times | | Topic: | Suggestions | |
|
| In Suggestions, tEoS writes:
| | Please consider adding the option to add another column to the orders placed
page. I suspect that many of us using desktops have room to see the tracking
numbers next to our other selected options.
|
This is an identical Suggestion: https://www.bricklink.com/message.asp?ID=1051213
|
|
| Author: | Brickwilbo | | Posted: | Aug 19, 2017 13:20 | | Subject: | Re: Make NPB procedure shorter | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, _legoloco_ writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, _legoloco_ writes:
| | Since January i have the same part bought 3 times now by a new buyer and i get
no reply on invoice or messages....
This time it is Jeremybryan , regitered on August 11 and placing the order within
10 minutes.
Never logged in since and as said above no reaction on invoice, message or email...
I started and will cmpl the NPB incl a negative Feedback.
Only bad thing is that within the system the parts are stuck for a min of two
weeks.....even three weeks if he/she reply's to the NPB with a "bogus" message.
In my eyes this procedure should be a lot shorter,
My suggestion would be:
-Make starting the NPB possible after 3 days instead of 7!
-Make completing he NPB possible after 3 days of starting it.
-If buyer reply's to the NPB within the three days then make completing it
possible 3 days after that.
This way the parts are not stuck so long.
It's especially annoying wenn the new buyer doesnt log in inbetween the order
and the completion of the NPB.
It's a cmpl waste of time.
|
The NPB is a payment reminder with the intention to get the payment.
Sending payment can take more time than 3 days, for example a bank transfer isn't
proccessed during weekends or holidays or sending a money order or cash is relying
on the Post.
In a worldwide market there's also a day/night difference.
The time between the seller sending an invoice and the buyer seeing it varies
too.
The buyer can always select Cancel the order and accept penalty.
Please note as Seller you can cancel any order anytime anyway, and relist the
items.
You don't need to go through and complete the NPB process if you believe
money is more important than warning others and you can always reply to an unwanted
feedback.
|
I know that a payment sometimes takes more time but i wrote already in a reply
that if i sent an invoice and three days later i start the NPB then there is
still 3 days to complete it wich makes a total of 6 days to recieve a payment.
This should be enough to recieve the payment.
In most cases the NPB will be started much later.
Canceling the order is not a good option as you can still get a neutral or negative
FB from the so called buyer....
It's definitely not about the money, its just the time to t takes to get
your part available again.
|
Yes it is, being able to relist faster is a faster chance of another paid order.
| | An examplle is an order i got,
Sent invoice and no reply or payment for more then a week.
Started NPB and within a day the buyer replied to it telling shipping was to
high...revolving in an extra 7 days before i could cmpl the NPB.....
|
Just cancel the order after the buyer replied.
Then you can relist your items and you aren't punishing this new buyer for
replying.
Explain him shortly how BL works instead of chasing him away.
I only complete the NPB and leave a negative for buyers who don't reply.
|
|
| Author: | Brickwilbo | | Posted: | Aug 19, 2017 11:58 | | Subject: | Re: Make NPB procedure shorter | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, _legoloco_ writes:
| | Since January i have the same part bought 3 times now by a new buyer and i get
no reply on invoice or messages....
This time it is Jeremybryan , regitered on August 11 and placing the order within
10 minutes.
Never logged in since and as said above no reaction on invoice, message or email...
I started and will cmpl the NPB incl a negative Feedback.
Only bad thing is that within the system the parts are stuck for a min of two
weeks.....even three weeks if he/she reply's to the NPB with a "bogus" message.
In my eyes this procedure should be a lot shorter,
My suggestion would be:
-Make starting the NPB possible after 3 days instead of 7!
-Make completing he NPB possible after 3 days of starting it.
-If buyer reply's to the NPB within the three days then make completing it
possible 3 days after that.
This way the parts are not stuck so long.
It's especially annoying wenn the new buyer doesnt log in inbetween the order
and the completion of the NPB.
It's a cmpl waste of time.
|
The NPB is a payment reminder with the intention to get the payment.
Sending payment can take more time than 3 days, for example a bank transfer isn't
proccessed during weekends or holidays or sending a money order or cash is relying
on the Post.
In a worldwide market there's also a day/night difference.
The time between the seller sending an invoice and the buyer seeing it varies
too.
The buyer can always select Cancel the order and accept penalty.
Please note as Seller you can cancel any order anytime anyway, and relist the
items.
You don't need to go through and complete the NPB process if you believe
money is more important than warning others and you can always reply to an unwanted
feedback.
|
|
| Author: | Brickwilbo | | Posted: | Aug 18, 2017 19:27 | | Subject: | Re: Tracking on orders placed | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, Doodlebug writes:
| | Can the Tracking Number field be added to the Orders Placed screen?
If the Seller fills it in, which I do, have it feed over to the Buyers orders
placed.
|
Please only as optional field by adding a checkbox to the customise settings
page.
|
|
| Author: | Brickwilbo | | Posted: | Aug 18, 2017 12:29 | | Subject: | Re: Bug with 6/6/17 release | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, wtuckermoore writes:
| | I just noticed that in the 6/6/2017 release, purging of problem orders was eliminated,
even after 6 months.
|
Removing the purging of Problem Orders was probably suggested at the Round Table
meetings.
I do not know why someone would need to be remembered of them longer than 6 months.
| | While that's all fine and dandy, the number next to
Orders, will never ever decrease now. I always thought it was silly that Cancelled
orders was summed up in that number, but ignored it as they'd disappear in
6 month anyways. But now they don't get purged, and that number will never
be able to hit 0 again. Can we make that number ignore cancelled orders? Or maybe
ignore filed orders?
Thanks,
Bill
|
|
|
| Author: | Brickwilbo | | Posted: | Aug 11, 2017 15:58 | | Subject: | Add IORR to Problem link on Order Detailspage | | Viewed: | 72 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hello Admin,
Please consider adding a link to Item in Order Removal Request when clicking
the Problem Order link on the Order Details page.
Currently it's only possible to Cancel the order or start NPB, NRS or NSS.
It would be much useful have IORR added.
Thank you.
|
|
| Author: | Brickwilbo | | Posted: | Aug 7, 2017 11:59 | | Subject: | Re: Quotes need to be highlighted | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, wanderer101 writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, BRWA writes:
| | Hi,
I would like to see quotes highlighted like invoices are, so that when a quote
comes in I see that I need to act on it - I keep missing them and the sales that
go with it.
I do find value in them, so please those that hate them or wish for them to go
away, please respect this and reserve your negativity for another location and
stay away from this post - we all do business in our own way - thank you.
So it would be good that when I click on the store I get the following messages:
X orders not invoiced
x orders not shipped
x feedback not completed
x quotes not quoted
Thank you,
Kind regards,
Dave
Brick Recycling WA
|
Change your settings to receive an email when there's a new Quote.
|
Where do you change this setting. I can not seem to find it. Thanks~
|
I think it's this: Allow contact/invoices as both message and email.
https://www.bricklink.com/pref_contact.asp
|
|
| Author: | Brickwilbo | | Posted: | Aug 7, 2017 09:04 | | Subject: | Re: Suggestion: Incomplete sets on Price Guide | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, bricksahead writes:
| | In Suggestions, Roxxer writes:
| | I've noticed an issue with the price guide. Often times, the price guide
is inaccurate with sets because it doesn't differentiate between complete
and incomplete items sold. Often times sets without figures or just a small piece
of a set is sold that throws the values off.
I think that it would be a good idea to mark sets that are sold as incomplete
on the price guide and for these sales not to reflect the 6 month averages.
|
You may exclude incomplete sets in the price guide. However there seem to be
sellers who continue to list incomplete sets as complete, and just add to the
description what is missing.
https://www.bricklink.com/priceGuideSettings.asp?viewFrom=P
Check for example this set (Lot #121748782) which is listed as complete:
https://store.bricklink.com/boot79?sID=71497&itemID=121748782#/shop?o={"invID":"121748782"}
|
Report incorrect listings: https://www.bricklink.com/problemInventory.asp
|
|
| Author: | Brickwilbo | | Posted: | Aug 7, 2017 09:00 | | Subject: | Re: Quotes need to be highlighted | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, BRWA writes:
| | Hi,
I would like to see quotes highlighted like invoices are, so that when a quote
comes in I see that I need to act on it - I keep missing them and the sales that
go with it.
I do find value in them, so please those that hate them or wish for them to go
away, please respect this and reserve your negativity for another location and
stay away from this post - we all do business in our own way - thank you.
So it would be good that when I click on the store I get the following messages:
X orders not invoiced
x orders not shipped
x feedback not completed
x quotes not quoted
Thank you,
Kind regards,
Dave
Brick Recycling WA
|
Change your settings to receive an email when there's a new Quote.
|
|
| Author: | Brickwilbo | | Posted: | Jul 30, 2017 14:21 | | Subject: | Re: All sellers should have quote options | | Viewed: | 61 times | | Topic: | Suggestions | |
|
| In Suggestions, calsbricks writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, mrbisco writes:
| | I'm tired of not being able to ask for a quote on an item through the system.
Twice in the last day I have sent an email to a seller asking for a quote and
then have then change the price of the item. It's making me want to just
put through the order and then cancel if I don't like the shipping terms.
|
Changing price after an inquiry sais any about those sellers.
| | Bricklink really needs to swings towards the buyers in terms of usage. Take
care of the buyers and things work out better for the sellers. Catering to the
sellers just creates a poor buying environment.
And, of course neither seller will honor the price that I was asking for a quote
on. Of course not. If the thing is in my cart waiting for a shipping quote,
they shouldn't be able to change the price.
|
Unfortunately the quote feature is designed to cancel the quote completely if
1 item is sold out.
|
That was another reason why we didn't implement it. It is flawed. Works for
some doesn't work for others. The other big thing from our point of view
is that we would end up doing all the work for the quote and that may be wasted
as the supposed buyer doesn't accept the quote (We process orders first,not
last).
|
Only Quotes I don't process, postage is based on the weight and packaging.
|
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Netherlands, Gelderland
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