|
 |
| | | Author: | Shintaku  | | Posted: | Mar 20, 2024 18:51 | | Subject: | What powers have newcomers | | Viewed: | 212 times | | Topic: | Help | |
|
| Hello,
I ask for your help because I am stuck in a grotesque situation.
A person who just signed up to bricklink was unable to read the description for
item 5306bc069
Black Electric, Wire with Brick 2 x 2 x 2/3 Pair, 69 Studs
He said that since it's depicted as "PAIR" I should have sent two.
He left me a negative feedback and expected me to send a second for free.
I tried to explain that he was totally wrong and that you do not leave a hasty
feedback this way, to no avail.
So I wrote to BL for feedback removal, and they denied it.
The user wanted me to refund, so I asked him to send me the part, and I would
have refunded him.
He shipped, and in the proof of shipping I saw that he mispelled my surname,
thus when the package came, the postman found no one with the misspelled surname
and the package came back.
Now, when the package comes a second time I will:
- Have lost a lot of time behind this user, and money also.
- gained a negative feedback that is totally unfair and the administrarion refuses
to remove
Is this so easy for a newcomer to ruin the feedback ratio of a 14 years history
bricklink shop? I'm not worried about the single negative, but about the
power that is given to people unable to understand totally what they are doing.
|
|
|
| | | | | |
| | | | | Author: | Ziegelmeister | | Posted: | Mar 20, 2024 19:26 | | Subject: | Re: What powers have newcomers | | Viewed: | 63 times | | Topic: | Help | |
|
| Really sorry to hear about this. I completely sympathize with your frustration
over negative feed back over something so mundane. I think a solution would
be some sort of negative feedback amnesty if it comes from users with
That way they aren't being bared from placing orders but they should understand
how the system works enough.
In Help, Shintaku writes:
| | A person who just signed up to bricklink was unable to read the description for
item 5306bc069
Black Electric, Wire with Brick 2 x 2 x 2/3 Pair, 69 Studs
He said that since it's depicted as "PAIR" I should have sent two.
|
As for the "mix up", it looks like this is a specific problem for all
of the 5306 lengths. They are the only connectors that say "pair", but
and have similar brick style connections and do not
say pair.
Those even go so far to say "one light blue grey" end. I think this
whole category could use some edits
|
|
|
| | | | | |
| | | | | Author: | randyf | | Posted: | Mar 20, 2024 20:18 | | Subject: | Re: What powers have newcomers | | Viewed: | 65 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | Hello,
I ask for your help because I am stuck in a grotesque situation.
A person who just signed up to bricklink was unable to read the description for
item 5306bc069
Black Electric, Wire with Brick 2 x 2 x 2/3 Pair, 69 Studs
He said that since it's depicted as "PAIR" I should have sent two.
He left me a negative feedback and expected me to send a second for free.
I tried to explain that he was totally wrong and that you do not leave a hasty
feedback this way, to no avail.
So I wrote to BL for feedback removal, and they denied it.
The user wanted me to refund, so I asked him to send me the part, and I would
have refunded him.
He shipped, and in the proof of shipping I saw that he mispelled my surname,
thus when the package came, the postman found no one with the misspelled surname
and the package came back.
Now, when the package comes a second time I will:
- Have lost a lot of time behind this user, and money also.
- gained a negative feedback that is totally unfair and the administrarion refuses
to remove
Is this so easy for a newcomer to ruin the feedback ratio of a 14 years history
bricklink shop? I'm not worried about the single negative, but about the
power that is given to people unable to understand totally what they are doing.
|
I have updated the names for all 5306* wires to not include the word "pair"
in them. Please point the buyer to this thread if they need more information.
Cheers,
Randy
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Shintaku | | Posted: | Mar 20, 2024 20:29 | | Subject: | Re: What powers have newcomers | | Viewed: | 44 times | | Topic: | Help | |
|
| In Help, randyf writes:
| | In Help, Shintaku writes:
| | Hello,
I ask for your help because I am stuck in a grotesque situation.
A person who just signed up to bricklink was unable to read the description for
item 5306bc069
Black Electric, Wire with Brick 2 x 2 x 2/3 Pair, 69 Studs
He said that since it's depicted as "PAIR" I should have sent two.
He left me a negative feedback and expected me to send a second for free.
I tried to explain that he was totally wrong and that you do not leave a hasty
feedback this way, to no avail.
So I wrote to BL for feedback removal, and they denied it.
The user wanted me to refund, so I asked him to send me the part, and I would
have refunded him.
He shipped, and in the proof of shipping I saw that he mispelled my surname,
thus when the package came, the postman found no one with the misspelled surname
and the package came back.
Now, when the package comes a second time I will:
- Have lost a lot of time behind this user, and money also.
- gained a negative feedback that is totally unfair and the administrarion refuses
to remove
Is this so easy for a newcomer to ruin the feedback ratio of a 14 years history
bricklink shop? I'm not worried about the single negative, but about the
power that is given to people unable to understand totally what they are doing.
|
I have updated the names for all 5306* wires to not include the word "pair"
in them. Please point the buyer to this thread if they need more information.
Cheers,
Randy
|
Thanks, still I have a negative for no reasons, as the picture depicted the correct
item...
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | randyf | | Posted: | Mar 20, 2024 20:51 | | Subject: | Re: What powers have newcomers | | Viewed: | 42 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | In Help, randyf writes:
| | In Help, Shintaku writes:
| | Hello,
I ask for your help because I am stuck in a grotesque situation.
A person who just signed up to bricklink was unable to read the description for
item 5306bc069
Black Electric, Wire with Brick 2 x 2 x 2/3 Pair, 69 Studs
He said that since it's depicted as "PAIR" I should have sent two.
He left me a negative feedback and expected me to send a second for free.
I tried to explain that he was totally wrong and that you do not leave a hasty
feedback this way, to no avail.
So I wrote to BL for feedback removal, and they denied it.
The user wanted me to refund, so I asked him to send me the part, and I would
have refunded him.
He shipped, and in the proof of shipping I saw that he mispelled my surname,
thus when the package came, the postman found no one with the misspelled surname
and the package came back.
Now, when the package comes a second time I will:
- Have lost a lot of time behind this user, and money also.
- gained a negative feedback that is totally unfair and the administrarion refuses
to remove
Is this so easy for a newcomer to ruin the feedback ratio of a 14 years history
bricklink shop? I'm not worried about the single negative, but about the
power that is given to people unable to understand totally what they are doing.
|
I have updated the names for all 5306* wires to not include the word "pair"
in them. Please point the buyer to this thread if they need more information.
Cheers,
Randy
|
Thanks, still I have a negative for no reasons, as the picture depicted the correct
item...
|
That's why I said to point the buyer to this thread. Then maybe we can better
explain the situation and why they are incorrect in their interpretation of the
item. I am hopeful that it would give them the push needed to remove the negative
feedback.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | UTLF | | Posted: | Mar 20, 2024 20:31 | | Subject: | (Cancelled) | | Viewed: | 37 times | | Topic: | Help | |
|
| | (Cancelled) |
|
| | | | | | | | | |
| | | | | | | Author: | Ziegelmeister | | Posted: | Mar 20, 2024 20:43 | | Subject: | Re: What powers have newcomers | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, randyf writes:
| | I have updated the names for all 5306* wires to not include the word "pair"
in them. Please point the buyer to this thread if they need more information.
|
You rock, thank you.
|
|
| | | | | |
| | | | | Author: | crazylegoman | | Posted: | Mar 20, 2024 20:19 | | Subject: | Re: What powers have newcomers | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | Hello,
I ask for your help because I am stuck in a grotesque situation.
A person who just signed up to bricklink was unable to read the description for
item 5306bc069
Black Electric, Wire with Brick 2 x 2 x 2/3 Pair, 69 Studs
He said that since it's depicted as "PAIR" I should have sent two.
He left me a negative feedback and expected me to send a second for free.
|
I don't understand the part about the "pair." The word pair is not
in the item's name. 
David
|
|
| | | | | | | | | |
| | | | | | | Author: | Ziegelmeister | | Posted: | Mar 20, 2024 20:41 | | Subject: | Re: What powers have newcomers | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, crazylegoman writes:
| | I don't understand the part about the "pair." The word pair is not
in the item's name.
|
RandyF changed it just moments before you posted.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | crazylegoman | | Posted: | Mar 21, 2024 15:30 | | Subject: | Re: What powers have newcomers | | Viewed: | 38 times | | Topic: | Catalog | |
|
| In Help, Ziegelmeister writes:
| | In Help, crazylegoman writes:
| | I don't understand the part about the "pair." The word pair is not
in the item's name.
|
RandyF changed it just moments before you posted.
|
Then why doesn't that show up in the change log for the part?
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | randyf | | Posted: | Mar 21, 2024 15:54 | | Subject: | Re: What powers have newcomers | | Viewed: | 49 times | | Topic: | Catalog | |
|
| In Catalog, crazylegoman writes:
| | In Help, Ziegelmeister writes:
| | In Help, crazylegoman writes:
| | I don't understand the part about the "pair." The word pair is not
in the item's name.
|
RandyF changed it just moments before you posted.
|
Then why doesn't that show up in the change log for the part?
|
When things are adjusted behind the scenes on catalog entries, they are not recorded
in public logs.
|
|
| | | | | |
| | | | | Author: | SezaR | | Posted: | Mar 20, 2024 20:52 | | Subject: | Re: What powers have newcomers | | Viewed: | 46 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | Hello,
I ask for your help because I am stuck in a grotesque situation.
A person who just signed up to bricklink was unable to read the description for
item 5306bc069
Black Electric, Wire with Brick 2 x 2 x 2/3 Pair, 69 Studs
He said that since it's depicted as "PAIR" I should have sent two.
He left me a negative feedback and expected me to send a second for free.
I tried to explain that he was totally wrong and that you do not leave a hasty
feedback this way, to no avail.
So I wrote to BL for feedback removal, and they denied it.
The user wanted me to refund, so I asked him to send me the part, and I would
have refunded him.
He shipped, and in the proof of shipping I saw that he mispelled my surname,
thus when the package came, the postman found no one with the misspelled surname
and the package came back.
Now, when the package comes a second time I will:
- Have lost a lot of time behind this user, and money also.
- gained a negative feedback that is totally unfair and the administrarion refuses
to remove
Is this so easy for a newcomer to ruin the feedback ratio of a 14 years history
bricklink shop? I'm not worried about the single negative, but about the
power that is given to people unable to understand totally what they are doing.
|
What are your suggestions?
A new user game my first non-negative feedback. He has left 8 feedbacks so far,
three of them neutral.
I have received two unfair neutral feedbacks. The other buer submitted two paypal
claims and did not answer my communications. Once lost pypal claims and nss,
he left a neutral feedback.
Would love to know your suggestions that improves the system without making room
for some sellers to take advantage.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Shintaku | | Posted: | Mar 20, 2024 21:02 | | Subject: | Re: What powers have newcomers | | Viewed: | 36 times | | Topic: | Help | |
|
| | | What are your suggestions?
A new user game my first non-negative feedback. He has left 8 feedbacks so far,
three of them neutral.
I have received two unfair neutral feedbacks. The other buer submitted two paypal
claims and did not answer my communications. Once lost pypal claims and nss,
he left a neutral feedback.
Would love to know your suggestions that improves the system without making room
for some sellers to take advantage.
|
In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
It's like when you get your driving license, you cannot drive ANY car, you
are limited until you grow.
Same here. It's a big power to leave a negative before even knowing how the
site works.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | SezaR | | Posted: | Mar 20, 2024 21:12 | | Subject: | Re: What powers have newcomers | | Viewed: | 54 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | | | What are your suggestions?
A new user game my first non-negative feedback. He has left 8 feedbacks so far,
three of them neutral.
I have received two unfair neutral feedbacks. The other buer submitted two paypal
claims and did not answer my communications. Once lost pypal claims and nss,
he left a neutral feedback.
Would love to know your suggestions that improves the system without making room
for some sellers to take advantage.
|
In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
| | It's like when you get your driving license, you cannot drive ANY car, you
are limited until you grow.
Same here. It's a big power to leave a negative before even knowing how the
site works.
|
By the way, tone of the teo neutrals i reaced is from a guy with over 200 positive
feedbacks. I am not sure if the majority of unreasonables situation come from
newbies.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Shintaku | | Posted: | Mar 21, 2024 03:06 | | Subject: | Re: What powers have newcomers | | Viewed: | 48 times | | Topic: | Help | |
|
| | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | SezaR | | Posted: | Mar 21, 2024 03:27 | | Subject: | Re: What powers have newcomers | | Viewed: | 46 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the new users powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
|
A user can be a buyer or a seller. A user is a human being at the end of the
day. When a user buys, he is a buyer.
If you replace user by buyer in "It also makes the new user powerless and
leaves room for bad sellers to treat newbies anyway they want.", you get
"It also makes the new buyer powerless and leaves room for bad sellers to
treat newbies anyway they want." but there is no difference in the meaning
of what I wrote.
| | The fact you already side on the sellers it's strange to me.
|
Do you mean buyers or sellers?
The fact that I discuss my opinion with you but instead, you write "The fact
you already side on the sellers it's strange to me" is also strange to
me. If you want me just agree with you and say "your idea is the best one",
let me know and I comment "your idea/suggestion is the best one" to all
your future comments on the forum 
Otherwise, the following is my opinion:
The main goal of feedback is not to make good reliable sellers feel good by creating
a situation they never receive any bad feedback and get 100%. The main goal is
to give a mean to distinguish between good and bad sellers.
If you don't let new users to leave feedback, then some sellers don't
even feel they need to care about new users and ignore their messages about missing/broken
parts,... because those new buyers won't be able to leave any feedback. This
makes these users to run away from BL.
Also if new users (or new buyers if you prefer) don't leave any feedback,
then there won't be any difference between you and bad sellers when it comes
to interaction with newbies.
Is there any website in which they don't let newbies to leave any feedback
until they reach a certain point?!
As long as there is feedback, there will be some unfair feedbacks too. That will
happen randomly to sellers. More a seller sells, you more likely it happens.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | WhiteHorseMatt | | Posted: | Mar 21, 2024 04:18 | | Subject: | Re: What powers have newcomers | | Viewed: | 46 times | | Topic: | Help | |
|
| | | A user can be a buyer or a seller. A user is a human being at the end of the
day. When a user buys, he is a buyer.
If you replace user by buyer in "It also makes the new user powerless and
leaves room for bad sellers to treat newbies anyway they want.", you get
"It also makes the new buyer powerless and leaves room for bad sellers to
treat newbies anyway they want." but there is no difference in the meaning
of what I wrote.
snippety snip
|
| |
As long as there is feedback, there will be some unfair feedbacks too. That will
happen randomly to sellers. More a seller sells, you more likely it happens.
|
Agreed. Not agreeing to the feedback is not really a reason not to have it.
Customer's opinion is too important as a tool for improvement.
Setting arbitrary rules like no negatives for new buyers is a very subjective
rule. You might just as well say 'sellers with less than 95% positive can't
leave poor feedback as they clearly don't give good service'.
There are always going to be mistakes and poor judgement calls, but other than
leaving a sour taste in the mouth, it's only really going to make a difference
as a seller if you have very few feedback, or poor feedback to start with.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Tracyd | | Posted: | Mar 21, 2024 10:11 | | Subject: | Re: What powers have newcomers | | Viewed: | 49 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Shintaku | | Posted: | Mar 21, 2024 10:52 | | Subject: | (Cancelled) | | Viewed: | 35 times | | Topic: | Help | |
|
| | (Cancelled) |
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | Shintaku | | Posted: | Mar 21, 2024 11:21 | | Subject: | Re: What powers have newcomers | | Viewed: | 44 times | | Topic: | Help | |
|
| In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
The negative you don't see has been removed by the admins.
And "The customer is always right" is an old quote from early 1900s,
today we know as a fact that a business doesn't need all customers, bad customers
happen and they are surely not right, I may suggest you some quick readings like:
https://www.tonyrobbins.com/career-business/is-the-customer-always-right/
or
https://www.forbes.com/sites/theyec/2019/05/23/the-customer-is-not-always-right-here-are-five-reasons-why/
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | Tracyd | | Posted: | Mar 21, 2024 11:33 | | Subject: | Re: What powers have newcomers | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, Shintaku writes:
| | In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
The negative you don't see has been removed by the admins.
And "The customer is always right" is an old quote from early 1900s,
today we know as a fact that a business doesn't need all customers, bad customers
happen and they are surely not right, I may suggest you some quick readings like:
https://www.tonyrobbins.com/career-business/is-the-customer-always-right/
or
https://www.forbes.com/sites/theyec/2019/05/23/the-customer-is-not-always-right-here-are-five-reasons-why/
|
I grew up in a restaurant, and we didn't bow down to the customers, however
we always tried to treat them with respect, but never accepted bullying and abusive
treatment. But if asked about it later we never badmouthed the people. We just
said there was a disagreement and we will no longer serve them.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | Tracyd | | Posted: | Mar 21, 2024 11:35 | | Subject: | Re: What powers have newcomers | | Viewed: | 29 times | | Topic: | Help | |
|
| In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | In Help, Tracyd writes:
| | In Help, Shintaku writes:
| | | | | | In my opinion new users should not be allowed to leave NEGATIVE feedbacks until
they have at least 10 points.
|
This is obviously incorrect for many reasons.
It also makes the newusers powerless and leaves room for bad sellers to rreat
newbies anyway they want.
|
I didn't mention new BUYERS, I said new USERS.
The fact you already side on the sellers it's strange to me.
|
I do not see a negative for this issue, however on your other negatives your
responses to them are hostile. Also, anytime you post in the forums you have
a hostile tone. Yes, you can have a tone in writing based on the words used.
I look at negative feedback left for sellers, and their responses. Yours would
make me think very hard before placing an order. I know in other countries the
customer service norm isn't "the customer is always right", but they
are still a customer and a person. Yes, some are horrible and can cause a strong
reaction, however, you are running a business, you are supposed to be a professional,
act like one. You can type out a scathing mean insulting answer to their feedback,
and instead of posting it, delete it and write one that reflects what happened
without the hostile emotions. That makes you look professional, that says you
can be trusted. An answer for this one of expecting a pair based on the description
would be, sent what they ordered, but they expect different. Simple, explains
what happened and doesn't insult anyone. Granted it isn't there and
is not an issue now. And I agree you didn't deserve a negative for a misleading
catalog description, but if it had stood a simple response would reflect better
on you then any hostility.
|
The negative you don't see has been removed by the admins.
And "The customer is always right" is an old quote from early 1900s,
today we know as a fact that a business doesn't need all customers, bad customers
happen and they are surely not right, I may suggest you some quick readings like:
https://www.tonyrobbins.com/career-business/is-the-customer-always-right/
or
https://www.forbes.com/sites/theyec/2019/05/23/the-customer-is-not-always-right-here-are-five-reasons-why/
|
I grew up in a restaurant, and we didn't bow down to the customers, however
we always tried to treat them with respect, but never accepted bullying and abusive
treatment. But if asked about it later we never badmouthed the people. We just
said there was a disagreement and we will no longer serve them.
|
I also come from the Southern US and we have so many ways to passive/aggressively
insult someone we don't have to do it blatently.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Mar 21, 2024 11:35 | | Subject: | Re: What powers have newcomers | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, Tracyd writes:
| | […]
I grew up in a restaurant, and we didn't bow down to the customers, however
we always tried to treat them with respect, but never accepted bullying and abusive
treatment. But if asked about it later we never badmouthed the people. We just
said there was a disagreement and we will no longer serve them.
|
This.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | popsicle | | Posted: | Mar 21, 2024 13:44 | | Subject: | Re: What powers have newcomers | | Viewed: | 49 times | | Topic: | Help | |
|
| In Help, SylvainLS writes:
| | In Help, Tracyd writes:
| | […]
I grew up in a restaurant, and we didn't bow down to the customers, however
we always tried to treat them with respect, but never accepted bullying and abusive
treatment. But if asked about it later we never badmouthed the people. We just
said there was a disagreement and we will no longer serve them.
|
This
|
and that?
To all in this thread: Isn't it glorious the principles we share, in the
face of differences in those 'shared' principles around the world?
|
|
|
|
|
Italy, Lombardia
USA, Ohio
Canada, British Columbia
United Kingdom, England
France, Nouvelle-Aquitaine
