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| | | Author: | BrickBonder  | | Posted: | Mar 19, 2024 04:24 | | Subject: | How many mistakes in an order are OK? | | Viewed: | 329 times | | Topic: | Buying | |
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| How many mistakes in an order do you all tolerate before contacting a seller?
For egregious cases the decision is easy, but I just received yet another order
leaving me with a frustrating decision to make. I understand quantity errors,
but what gets to me are the missing lots that occur in roughly 50% of all orders
that have missing lots that bother me.
In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.
Notes:
-Yes, I have tried ordering fewer lots, but it seems you have to keep it under
20 lots in order to prevent most seller mistakes. Those smaller orders are usually
not cost effective for me after factoring in shipping costs.
-If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.
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| | | | | Author: | yorbrick | | Posted: | Mar 19, 2024 04:31 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 76 times | | Topic: | Buying | |
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| | None. Always inform the seller about errors. |
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| | | | | | | Author: | Biglesdug | | Posted: | Mar 20, 2024 08:42 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 38 times | | Topic: | Buying | |
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| In Buying, yorbrick writes:
| | None. Always inform the seller about errors.
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This!
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| | | | | Author: | Ziegelmeister | | Posted: | Mar 19, 2024 04:52 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 65 times | | Topic: | Buying | |
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| Short answer: zero.
Long answer: zero.
Anything above that reach out to the seller and tell them there are errors.
If they are responsible they will rectify the problem at their own costs.
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| | | | | Author: | SezaR | | Posted: | Mar 19, 2024 05:29 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 64 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
Zero!
If I order a set consisting of 300 parts and only a few common parts are missing,
I won't bother. Mistakes happen.
| |
For egregious cases the decision is easy, but I just received yet another order
leaving me with a frustrating decision to make. I understand quantity errors,
but what gets to me are the missing lots that occur in roughly 50% of all orders
that have missing lots that bother me.
In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.
Notes:
-Yes, I have tried ordering fewer lots, but it seems you have to keep it under
20 lots in order to prevent most seller mistakes. Those smaller orders are usually
not cost effective for me after factoring in shipping costs.
-If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.
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I guess I make one mistake over 100 lots.
As a buyer, most my orders are very small, like 3-10 lots and only one mistake
in the last 15-20 orders happened: from a friendly seller with very high feedback
rate in UK.
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| | | | | Author: | infinibrix | | Posted: | Mar 19, 2024 06:39 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 59 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
For egregious cases the decision is easy, but I just received yet another order
leaving me with a frustrating decision to make. I understand quantity errors,
but what gets to me are the missing lots that occur in roughly 50% of all orders
that have missing lots that bother me.
In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.
Notes:
-Yes, I have tried ordering fewer lots, but it seems you have to keep it under
20 lots in order to prevent most seller mistakes. Those smaller orders are usually
not cost effective for me after factoring in shipping costs.
-If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.
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You should always notify the seller of mistakes however small since they've
already inconvenienced you and therefore it only right that you inconvenience
them in return else there is no incentive for a seller to improve on their service
and attention to detail.
As a seller myself I know how costly and time consuming it can be to respond
to and rectify mistakes and issues therefore you soon learn that it better to
try and get things correct to begin with and that's the message we should
try to convey to all that sell here!
Frustratingly I often find that if you buy out all the remaining stock of an
item shown in a sellers store quite often they will just give you whatever they
have left assuming its correct quantity but without wanting to bother to check,
this often means a buyer ends up doing the counting job of the seller which seems
wrong to me especially since a buyer may feel the need to count for a second
time just to make sure its not them that's counted incorrectly!? (After all
you would assume a seller has sent correct amount!!)
Since accuracy is important I actually think Bricklink should implement an Accuracy
rating that is separate from main feedback where after leaving positive, Neutral
of Negative the buyer can also leave 1-5 stars for things like accuracy, condition
etc.. else how else do we improve the overall service here and keep sellers on
their toes?
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| | | | | Author: | peregrinator | | Posted: | Mar 19, 2024 06:54 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 67 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
If the mistakes are only a few cents worth of items then I don't bother.
Doesn't have much to do with the number of lots - I don't tend to order
larger quantities, but I've definitely fulfilled such orders!
| | In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.
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A $4 error is worth a complaint. If I were the seller I would want to know about
a mistake like that.
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| | | | | | | Author: | yorbrick | | Posted: | Mar 19, 2024 10:55 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 51 times | | Topic: | Buying | |
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| In Buying, peregrinator writes:
| | In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
If the mistakes are only a few cents worth of items then I don't bother.
Doesn't have much to do with the number of lots - I don't tend to order
larger quantities, but I've definitely fulfilled such orders!
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Even then, I'd still inform (without complaining) the seller about it. At
least they know they have made an error and can correct their inventory and hopefully
avoid making the error again. I don't think informing has to be complaining.
I've told a seller before that a couple of cents part was the wrong one or
was missing but don't worry about sending the right one or refunding. Especially
if it is the wrong part, they might have a lot more of the same part incorrectly
inventoried and will make the same mistake again and again until told about it.
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| | | | | Author: | axaday | | Posted: | Mar 19, 2024 09:09 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 59 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
For egregious cases the decision is easy, but I just received yet another order
leaving me with a frustrating decision to make. I understand quantity errors,
but what gets to me are the missing lots that occur in roughly 50% of all orders
that have missing lots that bother me.
In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.
Notes:
-Yes, I have tried ordering fewer lots, but it seems you have to keep it under
20 lots in order to prevent most seller mistakes. Those smaller orders are usually
not cost effective for me after factoring in shipping costs.
-If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.
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I was a seller for many years and if you feel like not telling them because you
are nice, it is a nice sentiment, but it may not actually be nice. A seller
who makes a mistake with your order now has incorrect inventory and may not notice
it before that in turn causes ANOTHER order error. It can be difficult to figure
out where things went wrong. So a good expression of niceness is to start you
message to them nicely, but send the message.
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| | | | | Author: | zorbanj | | Posted: | Mar 19, 2024 09:41 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 57 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
| | In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.
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I prefer being contacted, even if the buyer isn't looking for a replacement/refund.
It helps keep inventory accurate, especially if a buyer was sent too many of
something. For larger stores, they won't know there's a performance problem
with an employee unless buyers speak up.
| | Notes:
-Yes, I have tried ordering fewer lots, but it seems you have to keep it under
20 lots in order to prevent most seller mistakes. Those smaller orders are usually
not cost effective for me after factoring in shipping costs.
|
I don't order often, but when I do it's a large order with many lots.
I think it depends on the store.
| | -If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.
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Yes! I always use a printed checklist.
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| | | | | Author: | Cob | | Posted: | Mar 19, 2024 09:46 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 63 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
How many errors on your restaurant order would you tolerate before contacting
the server?
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| | | | | | | Author: | SezaR | | Posted: | Mar 19, 2024 16:14 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 61 times | | Topic: | Buying | |
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| In Buying, Cob writes:
| | In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
How many errors on your restaurant order would you tolerate before contacting
the server?
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From now on, I am gonna tolerate many mistakes from my local restaurant:
Last night in my local restaurant (for pick-up) with the guy with who I make
many jokes and teases:
I ordered food A ($19).
He: It takes 6-7 minutes.
...some conversation skipped...
Me: Few weeks ago, you made a mistake: I ordered "C" ($12) but you gave
me "D" (also $12).
He: We have the power of making decisions!
Me: That is a great power. I wonder why you don't accidentally give me "B"
($34) when I order "A" ($19). That only happened with "C" vs.
"D".
Few minutes later he brought the food and placed them in a bag. I went home and
opened the bag and food container. It was "B"! 
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Mar 19, 2024 16:33 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 57 times | | Topic: | Buying | |
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| In Buying, SezaR writes:
| | In Buying, Cob writes:
| | In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
How many errors on your restaurant order would you tolerate before contacting
the server?
|
From now on, I am gonna tolerate many mistakes from my local restaurant:
Last night in my local restaurant (for pick-up) with the guy with who I make
many jokes and teases:
I ordered food A ($19).
He: It takes 6-7 minutes.
...some conversation skipped...
Me: Few weeks ago, you made a mistake: I ordered "C" ($12) but you gave
me "D" (also $12).
He: We have the power of making decisions!
Me: That is a great power. I wonder why you don't accidentally give me "B"
($34) when I order "A" ($19). That only happened with "C" vs.
"D".
Few minutes later he brought the food and placed them in a bag. I went home and
opened the bag and food container. It was "B"!
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legendary employee!
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| | | | | | | | | | | Author: | SezaR | | Posted: | Mar 19, 2024 19:23 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 39 times | | Topic: | Buying | |
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| In Buying, Nubs_Select writes:
| | In Buying, SezaR writes:
| | In Buying, Cob writes:
| | In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
How many errors on your restaurant order would you tolerate before contacting
the server?
|
From now on, I am gonna tolerate many mistakes from my local restaurant:
Last night in my local restaurant (for pick-up) with the guy with who I make
many jokes and teases:
I ordered food A ($19).
He: It takes 6-7 minutes.
...some conversation skipped...
Me: Few weeks ago, you made a mistake: I ordered "C" ($12) but you gave
me "D" (also $12).
He: We have the power of making decisions!
Me: That is a great power. I wonder why you don't accidentally give me "B"
($34) when I order "A" ($19). That only happened with "C" vs.
"D".
Few minutes later he brought the food and placed them in a bag. I went home and
opened the bag and food container. It was "B"!
|
legendary employee!
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| | | | | Author: | randyf | | Posted: | Mar 19, 2024 11:13 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 79 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
None.
If it is a glaring issue (e.g. used sold as new), I will ask for a refund.
If it is something simple (e.g. a missing part), I will just send a friendly
notice to the seller so that they can adjust their inventory accordingly. When
I do this, sellers have always been very appreciative.
However, I rarely get errors in orders. Order from stores you know are good and
keep them on a short list to check when it comes time to purchase something again.
| | For egregious cases the decision is easy, but I just received yet another order
leaving me with a frustrating decision to make. I understand quantity errors,
but what gets to me are the missing lots that occur in roughly 50% of all orders
that have missing lots that bother me.
In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.
Notes:
-Yes, I have tried ordering fewer lots, but it seems you have to keep it under
20 lots in order to prevent most seller mistakes. Those smaller orders are usually
not cost effective for me after factoring in shipping costs.
-If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.
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| | | | | Author: | 1001bricks | | Posted: | Mar 19, 2024 16:38 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 51 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
Ohhh it's soooo complex!
When I made some furnitures or home projects, even if I needed 19 screws I'd
buy a bag of 25 or why not a 250g box of them.
I would have never bought 19 exactly.
Right now on BrickLink and elsewhere, wanted-lists are made by computers and
are "perfect" (to some extent).
Reality is different; you may receive 19 screws or say 258 tiles, but you may
lose one in your own carpet, or damage it.
So the whole idea to order 258, receive and place 258 is a bit biased IMHO.
Some orders are 3000 or 10000 parts, whith many of them counted by an human being
who basically counts every day - just imagine.
Which is also why, in my Country anyway, nuts & bolts shops won't sell you
19 screws, but by bags of 25, or per bow, or by weight like 1 lbs.
We've to tolerate the human part of an human job, and requiring 3707 little
parts should show some tolerance.
Personnaly I don't care about missing parts or even lots.
I prefer to know if something's missing, and have a little compensation -
any kind, like coupon, partial refund, or a couple more of another lot...
Even if missing, and in a general meaning, I really don't care for small
bits - like less than $1 or 1€.
I'd be you, I'd notice the seller if something's missing.
But again, and IMHO, many times it's not important, especially considering
the hours of an human work an order can take.
HTH?
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| | | | | | | Author: | Swatson217 | | Posted: | Mar 19, 2024 17:55 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 60 times | | Topic: | Buying | |
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| In Buying, 1001bricks writes:
| | In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
|
Ohhh it's soooo complex!
When I made some furnitures or home projects, even if I needed 19 screws I'd
buy a bag of 25 or why not a 250g box of them.
I would have never bought 19 exactly.
Right now on BrickLink and elsewhere, wanted-lists are made by computers and
are "perfect" (to some extent).
Reality is different; you may receive 19 screws or say 258 tiles, but you may
lose one in your own carpet, or damage it.
So the whole idea to order 258, receive and place 258 is a bit biased IMHO.
Some orders are 3000 or 10000 parts, whith many of them counted by an human being
who basically counts every day - just imagine.
Which is also why, in my Country anyway, nuts & bolts shops won't sell you
19 screws, but by bags of 25, or per bow, or by weight like 1 lbs.
We've to tolerate the human part of an human job, and requiring 3707 little
parts should show some tolerance.
Personnaly I don't care about missing parts or even lots.
I prefer to know if something's missing, and have a little compensation -
any kind, like coupon, partial refund, or a couple more of another lot...
Even if missing, and in a general meaning, I really don't care for small
bits - like less than $1 or 1€.
I'd be you, I'd notice the seller if something's missing.
But again, and IMHO, many times it's not important, especially considering
the hours of an human work an order can take.
HTH?
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👆👆👆
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| | | | | Author: | calebfishn | | Posted: | Mar 19, 2024 16:41 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 58 times | | Topic: | Buying | |
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| Mistakes are never "OK".
But they happen. When handling thousands of parts in thousands of variations,
human fallibility means mistakes will happen from time to time.
Because of this, what becomes most important is how the mistakes is dealt with,
i.e. what the seller does to try to fix the mistake, so that the buyer has an
enjoyable and satisfying experience.
As a seller, I hope that I never make a mistake, of course. But I also hope that
if I do make a mistake the buyer will contact me and let me know about it. Two
reasons what this is important.
1. Sellers want to fix mistakes, and make things right. They can't offer
a resolution to a problem they don't know about.
2. Mistakes on orders, especially in parts, result in inventory errors. Inventory
errors beget more mistakes on orders, and more unhappy buyers. If I sent the
wrong number, or wrong color of a particular part, it may be no big deal to the
buyer who just lets it slide. But next time someone orders, I would be going
nuts trying to figure out why I don't have the part that person ordered.
Please, always inform sellers you found a mistake. I always value when people
do this for me, and I appreciate how amazingly patient and understanding my buyers
are.
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| | | | | Author: | UTLF | | Posted: | Mar 19, 2024 17:00 | | Subject: | (Cancelled) | | Viewed: | 59 times | | Topic: | Buying | |
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| | (Cancelled) |
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| | | | | Author: | Brickman4you | | Posted: | Mar 19, 2024 17:47 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 46 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
For egregious cases the decision is easy, but I just received yet another order
leaving me with a frustrating decision to make. I understand quantity errors,
but what gets to me are the missing lots that occur in roughly 50% of all orders
that have missing lots that bother me.
In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.
Notes:
-Yes, I have tried ordering fewer lots, but it seems you have to keep it under
20 lots in order to prevent most seller mistakes. Those smaller orders are usually
not cost effective for me after factoring in shipping costs.
-If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.
|
As a seller I encourage all buyers to make contact with an order mishap (overage
too), because a lot audit needs to be conducted to keep store inventory straight.
In regards to errors we have found close to 100% pulling accuracy upto about
100 lots (our lot limit), and a single error occurs about every three months
or 100 orders.
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| | | | | | | Author: | Ziegelmeister | | Posted: | Mar 19, 2024 19:56 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 51 times | | Topic: | Buying | |
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| In Buying, Brickman4you writes:
| | As a seller I encourage all buyers to make contact with an order mishap (overage
too), because a lot audit needs to be conducted to keep store inventory straight.
|
Those are the buyers you want. At the start of last week I uploaded about 50,000
1x1 round plates. I made a little contraption out of technics parts that scoops
up 99 at a time so I prefilled bags of 1000/500. Every now and then I toss 1
extra in to the scoop. Someone bought 6000 of one and sure enough they let me
know that they received 6003.
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| | | | | | | | | Author: | zorbanj | | Posted: | Mar 20, 2024 09:00 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 42 times | | Topic: | Buying | |
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| In Buying, Ziegelmeister writes:
| | I made a little contraption out of technics parts that scoops
up 99 at a time so I prefilled bags of 1000/500.
|
If you have a video photos I'd love to see them.
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| | | | | | | | | | | Author: | Ziegelmeister | | Posted: | Mar 21, 2024 16:51 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 50 times | | Topic: | Buying | |
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| In Buying, zorbanj writes:
| | In Buying, Ziegelmeister writes:
| | I made a little contraption out of technics parts that scoops
up 99 at a time so I prefilled bags of 1000/500.
|
If you have a video photos I'd love to see them.
|
I don't - yet, but someone else asked, so I can make that happen. A video
would be easier because you need to make a small adjustment for tiles. I need
to get about 15,000 pieces off the sorting table and I'll put something together.
Meanwhile, I came here to point out that LEGO themselves sent me too many parts
on an order this week. It's better than an under count, but I'll still
let them know for their own inventory purposes.
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| | | | | | | | | | | | | Author: | BrickBonder | | Posted: | Mar 27, 2024 12:28 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 47 times | | Topic: | Buying | |
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| | | Meanwhile, I came here to point out that LEGO themselves sent me too many parts
on an order this week. It's better than an under count, but I'll still
let them know for their own inventory purposes.
|
Very true. The people who fill Lego.com Pick a Brick orders make mistakes, just
like the rest of us.
For me, they are usually more accurate than Bricklink sellers, but the same general
rules apply: If I limit an order to 20 or fewer different part types, or keep
all quantities 4 or less, the result is usually 100% accuracy. But orders with
more than 20 line items at quantities above 4 will usually result in at least
one error.
For example, I am building a collection from scratch, so I often order a part
in every color available (except for ugly highlighter yellow). Rarely do I ever
receive the exact ordered quantities. Usually the mistakes are tiny overages
in one or two colors, but about half as often they go under for one color.
One time I ordered 200 and 100 masonry bricks in different colors and they sent
me 200 of each. Another time they sent me 20 fairly expensive earth green 6x6
plates on an order without any plates. Once, they forget to include a line item
of 50 hotdog pieces. Out of 50 or so Pick a Brick orders, a line item has been
completely missing a total of 5 or 6 times.
Most importantly, Lego is very good about fixing mistakes if you contact them.
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| | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Mar 27, 2024 12:37 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 48 times | | Topic: | Buying | |
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| | | For me, they are usually more accurate than Bricklink sellers
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Interesting, from my experience when buying best seller I always expect +/- 10
qty whenever I order 100+ of something
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| | | | | Author: | BrickDeals | | Posted: | Mar 19, 2024 18:33 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 71 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
For egregious cases the decision is easy, but I just received yet another order
leaving me with a frustrating decision to make. I understand quantity errors,
but what gets to me are the missing lots that occur in roughly 50% of all orders
that have missing lots that bother me.
In this case, I probably will not say anything, because only 2 of 60 lots are
missing, they are not minifigures, and because I can get them from Lego.com for
$4 total. However, the decision is still annoying because one of the lots is
for right wedges to match left wedges that did get included.
Notes:
-Yes, I have tried ordering fewer lots, but it seems you have to keep it under
20 lots in order to prevent most seller mistakes. Those smaller orders are usually
not cost effective for me after factoring in shipping costs.
-If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.
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I write the seller for a refund if the missing/damage is worth more than $1.00.
Otherwise I don't worry about it.
I'm guessing you are mostly buying from sellers with no lot limits who will
pick a $20 order with 60 lots.
These sellers aren't usually going to be professional, because they don't
know how to value their time. Not valuing their time correctly leads to other
problems, like a messy disorganized inventory, a delay in getting orders out,
incorrect variations and colors etc.
For comparison, the error rate when I buy from sellers is around 2%, and the
mistake is usually minor and is part of a large quantity (999 instead of 1000
plates).
Like most things in life, you get what you pay for.
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| | | | | | | Author: | Carissamiss | | Posted: | Mar 19, 2024 19:38 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 48 times | | Topic: | Buying | |
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| With respect, I do not agree with your opinion here at all - it’s a pretty harsh
generalization to say that a seller with no lot limits, who is willing to pick
a $20 order with 60 lots, is usually unprofessional and disorganized. Many sellers
can pick orders quickly, efficiently and accurately. I really don’t see how you
can equate a seller with no lot limits - or even a large lot order - to inaccuracy.
I agree with randyf: find sellers with excellent reputations for accuracy, favourite
them and shop among those.
In Buying, BrickDeals writes:
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I'm guessing you are mostly buying from sellers with no lot limits who will
pick a $20 order with 60 lots.
These sellers aren't usually going to be professional, because they don't
know how to value their time. Not valuing their time correctly leads to other
problems, like a messy disorganized inventory, a delay in getting orders out,
incorrect variations and colors etc.
For comparison, the error rate when I buy from sellers is around 2%, and the
mistake is usually minor and is part of a large quantity (999 instead of 1000
plates).
Like most things in life, you get what you pay for.
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| | | | | | | Author: | Ziegelmeister | | Posted: | Mar 19, 2024 20:12 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 50 times | | Topic: | Buying | |
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| In Buying, BrickDeals writes:
| | I'm guessing you are mostly buying from sellers with no lot limits who will
pick a $20 order with 60 lots.
These sellers aren't usually going to be professional, because they don't
know how to value their time. Not valuing their time correctly leads to other
problems, like a messy disorganized inventory, a delay in getting orders out,
incorrect variations and colors etc.
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That's a bold logic leap just because someone has no min/maxes. Honestly
I think it's the inverse. I spend an inordinate amount of time on the front
end making sure everything is organized for maximum efficiency while picking.
The whole "ounce of prevention is worth a pound of cure" thing.
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| | | | | | | Author: | zorbanj | | Posted: | Mar 19, 2024 20:28 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 55 times | | Topic: | Buying | |
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| In Buying, BrickDeals writes:
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I'm guessing you are mostly buying from sellers with no lot limits who will
pick a $20 order with 60 lots.
These sellers aren't usually going to be professional, because they don't
know how to value their time. Not valuing their time correctly leads to other
problems, like a messy disorganized inventory, a delay in getting orders out,
incorrect variations and colors etc.
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60 lots is no big deal if you're organized. ~ 4 lots per minute = 15 minutes
+ packing up the order. Say 20 minutes in total. $20 for 20 minutes or $60/hour
isn't bad for low value parts.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Mar 20, 2024 08:14 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 41 times | | Topic: | Buying | |
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| In Buying, zorbanj writes:
| | […]
60 lots is no big deal if you're organized. ~ 4 lots per minute = 15 minutes
+ packing up the order. Say 20 minutes in total. $20 for 20 minutes or $60/hour
isn't bad for low value parts.
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 Because these parts cost you nothing and magically appeared already sorted
in your stock?
With a 2:1 return on cost, those $20 are actually $10.
And those 20 min are more like 40 min if you took as long to sort and store them
as it takes you to pick them.
So your $60/hour are now down to $15/hour.
But then, it’s selling LEGO, not pushing rocks around
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Mar 20, 2024 13:46 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 35 times | | Topic: | Buying | |
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| In Buying, SylvainLS writes:
| | In Buying, zorbanj writes:
| | […]
60 lots is no big deal if you're organized. ~ 4 lots per minute = 15 minutes
+ packing up the order. Say 20 minutes in total. $20 for 20 minutes or $60/hour
isn't bad for low value parts.
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Because these parts cost you nothing and magically appeared already sorted
in your stock?
With a 2:1 return on cost, those $20 are actually $10.
And those 20 min are more like 40 min if you took as long to sort and store them
as it takes you to pick them.
So your $60/hour are now down to $15/hour.
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Then double the time to stock and pick because you've a large shop, with
1000s drawers and hundred square meters to walk.
Then add time to manage everything, research and development, cost of packaging,
going to the post office, replying to buyers communication, toner or ink, stickers,
paper, tape, packaging materials, client zip bags, stock bags...
Then add accounting costs (here 2500€/year), insurance, legal costs (company
taxes) and of course eventual taxes on profit, power bill, internet (2 different
here, in case of), PCs, printers, routers, cables (all has to be replaced at
one moment), software licences...
Remember 3-6% PayPal fees, ah and the roughly 3% BrickLink fees of course, count
the lost orders you've to refund, various extra costs like Fuel Surcharge
we've here and which varies (and can't count), etc.
So many things that you end up to $5/hour.
| | But then, it’s selling LEGO, not pushing rocks around
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... and then you realize you may have end up picking the wrong one 
Tonight we'll have a (super) rare KFC, yay!!!
We'll be soooooo happy !!!
Until we'll realize the 19 yrs girl serving earns more than us.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Mar 20, 2024 13:52 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 27 times | | Topic: | Buying | |
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| What do you need ink/toner for? do you not use thermal printers? Or
do you also print everything out for taxes
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Mar 20, 2024 13:57 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 38 times | | Topic: | Buying | |
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| In Buying, Nubs_Select writes:
| | What do you need ink/toner for? do you not use thermal printers?
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Yes, but the thermal paper isn't free, Einstein!
Ah, and you need paper and toner sometimes if you do real business - unlike clowns
like you.
Ha!
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| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Mar 20, 2024 14:04 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 37 times | | Topic: | Buying | |
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| In Buying, 1001bricks writes:
| | In Buying, Nubs_Select writes:
| | What do you need ink/toner for? do you not use thermal printers?
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Yes, but the thermal paper isn't free, Einstein!
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Last I checked thermal paper isn’t “ink/toner”
| | Ah, and you need paper and toner sometimes if you do real business - unlike clowns
like you.
Ha!
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besides how I used to do taxes with my old method I never use ink
or toner at all for anything that stuff is expensive so if it ain’t important
it’s best to avoid it
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| | | | | Author: | kittybrickz | | Posted: | Mar 19, 2024 20:41 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 68 times | | Topic: | Buying | |
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| As a seller I would rather someone tell me, reach out and let me know something
is wrong, even if it is one piece. I know I'll try to make things right,
and there will be less bad feelings.
Also, I have missed things even when I have printed out the invoice and checked
things off, however I was in the middle of re-organizing my entire inventory,
I just finished a few doubles at my primary job, and I'm super ADHD. Hey,
maybe I'm a crap seller and this gig is not super great for me.
Either way, I'd rather know. If a seller doesn't want to know that they
are missing pieces, then they are for sure a crap seller and this gig is not
for them. But I figure it will all wash out in the feedback.
Have an epic day!
---Katrina
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| | | | | Author: | infinibrix | | Posted: | Mar 19, 2024 23:04 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 85 times | | Topic: | Buying | |
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| One observation that surprises me from reading this thread is just how many sellers
count and list their entire inventory on Bricklink down to the very last part?
I guess a business seller may feel the need to do this or the seller may already
know the exact quantity they have after parting out sets themselves and sorting/counting
as they go but generally speaking I feel it’s more important to be precise over
counting parts for an order rather than for inventory and by that I mean sometimes
it might be easier to only list part of your inventory at a time, that way you
can estimate the quantity listed in your store without feeling the need to count
it all
For instance if you estimate you have around 500 of a part. Maybe only list 400
and then worry about accurately counting and updating your store inventory as
you start to get down to the last 100 or so!
Also people mention human error and that's fine since we all make mistakes
but there's usually more to it than that since 1 or 2 errors in every 50-100
orders may very well be acceptable as human error but 1 or 2 errors in every
5-10 orders well that's more a case of carelessness and these types of mistakes
usually come about from cutting corners and not wanting to give the counting
process the required time and care it needs in order to be accurate. If low value
parts are not worth a sellers time to count carefully and accurately then that's
fine but then they also shouldn't mind over counting by an extra 5 or 10
pieces to be sure the buyer isn't left short!
Either way for those wanting to be more accurate I'd recommend using a bun
baking tray and counting five per section, Any section short a piece will stand
out a mile with just the quickest of glances!
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| | | | | Author: | BrickBonder | | Posted: | Mar 20, 2024 08:00 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 40 times | | Topic: | Buying | |
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| Thank you all for your replies.
It was especially helpful hearing from the various sellers saying they would
prefer to know for customer service reasons and to keep inventory accurate.
Also, that put a smile on my face to hear about the buyer that informed Ziegelmeister
of a 6003 vs 6000 overage.
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| | | | | Author: | oukexergon | | Posted: | Mar 20, 2024 11:50 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 63 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | How many mistakes in an order do you all tolerate before contacting a seller?
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Zero. As a seller, I don't accept any errors on my part, seeking 100% accuracy.
As a buyer, I reach out to the seller even with small issues. Even if not seeking
a replacement or refund, it may help them become better sellers (or help straighten
their inventories).
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| | | | | Author: | cosmicray | | Posted: | Mar 21, 2024 18:31 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 46 times | | Topic: | Buying | |
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| In Buying, BrickBonder writes:
| | -If you receive an order containing a printout with a hand-written check mark
next to each lot, consider favoriting that seller. Those sellers are rare and
almost never make mistakes.
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Oddly, that is how I do my orders. Each line item is checked, using a basic no-name
Chinese fountain pen. Ink I'm using is Noodler's Lexington Gray.
Nita Rae
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| | | | | | | Author: | kittybrickz | | Posted: | Mar 21, 2024 19:33 | | Subject: | Re: How many mistakes in an order are OK? | | Viewed: | 47 times | | Topic: | Buying | |
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Oddly, that is how I do my orders. Each line item is checked, using a basic no-name
Chinese fountain pen. Ink I'm using is Noodler's Lexington Gray.
Nita Rae
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Super off-topic, but how 'bout those Ferris Wheel Press inks? I don't
have fountain pens but I would get one of those just to have as a treasure!
Have an epic day! ---Katrina
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United Kingdom, England
Canada, British Columbia
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