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| | | Author: | amvdamian  | | Posted: | Feb 22, 2024 00:37 | | Subject: | Can seller retaliate with negative feedback? | | Viewed: | 319 times | | Topic: | Problem Order | |
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| Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
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| | | | | Author: | BrickDeals | | Posted: | Feb 22, 2024 01:23 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 66 times | | Topic: | Problem Order | |
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| In Problem Order, amvdamian writes:
| | Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
|
See the help page.
https://www.bricklink.com/help.asp?helpID=14
I would always try to do as much over the BL messaging system as possible, as
it provides an easy log for admins to see.
I would wait a week from the date of the first message before filing. I would
also send out one last message about 24 hours before filing.
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| | | | | Author: | Nubs_Select | | Posted: | Feb 22, 2024 01:26 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 67 times | | Topic: | Problem Order | |
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| If filed then no but if completed then yes. Tho it is quite rare to complete
a NSS as all the seller needs to remove it is to send the help desk proof of
shipping or proof of refund. You may be able to get the sellers attention tho
same as with a PayPal claim if they don’t respond after a good amount of time
(say a week or so) has past.
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| | | | | | | Author: | yorbrick | | Posted: | Feb 22, 2024 02:29 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 65 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | If filed then no but if completed then yes.
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It is the other way around. The seller can retaliate if an NSS is filed but cannot
if the NSS is complete.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 22, 2024 03:06 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 70 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | In Problem Order, Nubs_Select writes:
| | If filed then no but if completed then yes.
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It is the other way around. The seller can retaliate if an NSS is filed but cannot
if the NSS is complete.
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Thought that’s what I said, Filed (not completed) the seller can leave feedback.
Completed (Nss completed) seller can’t leave feedback and it is removed if any
was left.
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| | | | | Author: | rab1234 | | Posted: | Feb 22, 2024 10:09 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 42 times | | Topic: | Problem Order | |
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| Don't worry if you do get a negative feedback. It will not affect anything
for a buyer to get 1 negative with hundreds of positives. Especially if you
are polite in your feedback comment and response.
You should file an NSS if the seller sent you used that was advertised as new
and he's not responding. Do NOT let it slide. This just encourages him
to continue to deceive buyers and the problem continues to propagate.
Just my opinion of course.
In Problem Order, amvdamian writes:
| | Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
|
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| | | | | Author: | Ziegelmeister | | Posted: | Feb 22, 2024 10:26 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 47 times | | Topic: | Problem Order | |
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| Can they? Yes. Should they? No.
Like Rab1234 mentioned, a negative is almost inconsequential for a buyer. It
hurts the seller more since people will see any number less than 100% on the
store's page. So if they're a sub-50 feedback store, the negative will
drop them to 98% and more people might go sniff around to see what's what.
With your explanation of the events, I think future buyers would benefit more
if you gave them a negative for sending used/broken parts that were listed as
new rather than an NSS. I mean something was shipped to you after all. On the
other hand this person accidentally (pulled an identical part from their used
instead of new inventory) or intentionally (listing and pricing as new for 2-10x
the price in an effort to dupe the buyer) shipped the wrong parts.
More often than not it's the latter according to chatter in the forum.
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| | | | | | | Author: | zorbanj | | Posted: | Feb 22, 2024 10:46 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, Ziegelmeister writes:
| |
With your explanation of the events, I think future buyers would benefit more
if you gave them a negative for sending used/broken parts that were listed as
new rather than an NSS. I mean something was shipped to you after all.
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An NSS can be filed for any of the following reasons:
The seller did not ship the order after payment was made.
The order was received but was incomplete.
The order was received but the items inside were not as described.
https://www.bricklink.com/help.asp?helpID=110
I wish Bricklink would change "NSS" to something less confusing.
| | On the
other hand this person accidentally (pulled an identical part from their used
instead of new inventory) or intentionally (listing and pricing as new for 2-10x
the price in an effort to dupe the buyer) shipped the wrong parts.
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OP stated that the seller read his message and has ignored it (so far). This
leads me to believe it was intentional.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Feb 22, 2024 11:02 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, zorbanj writes:
| | […]
| | With your explanation of the events, I think future buyers would benefit more
if you gave them a negative for sending used/broken parts that were listed as
new rather than an NSS. I mean something was shipped to you after all.
|
|
Will this line of thinking still work when you receive rocks instead of LEGO?
| | An NSS can be filed for any of the following reasons:
The seller did not ship the order after payment was made.
The order was received but was incomplete.
The order was received but the items inside were not as described.
https://www.bricklink.com/help.asp?helpID=110
I wish Bricklink would change "NSS" to something less confusing.
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Well, they didn’t ship what was ordered. “Didn’t ship” is the operative phrase.
If you separate ‘Not as Described’, you also need to have ‘Incomplete.’
That would make 4 types of problems to choose from: NRS, NSS, NaD, Inc.
All these go in the same ‘mailbox’ in the end.
We already have NRS (not paid) and NSS (paid) and that’s confusing enough.
Analogy: it’s like when you bring in a complaint to the police, it’s not your
job to attribute the correct legal qualification, you only need to tell what
happened.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Feb 22, 2024 11:21 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 34 times | | Topic: | Problem Order | |
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| | | Well, they didn’t ship what was ordered. “Didn’t ship” is the operative phrase.
If you separate ‘Not as Described’, you also need to have ‘Incomplete.’
That would make 4 types of problems to choose from: NRS, NSS, NaD, Inc.
All these go in the same ‘mailbox’ in the end.
We already have NRS (not paid) and NSS (paid) and that’s confusing enough.
Analogy: it’s like when you bring in a complaint to the police, it’s not your
job to attribute the correct legal qualification, you only need to tell what
happened.
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"Complaint about order" would cover everything and be clear.
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Feb 22, 2024 11:25 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 29 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, zorbanj writes:
| | […]
| | With your explanation of the events, I think future buyers would benefit more
if you gave them a negative for sending used/broken parts that were listed as
new rather than an NSS. I mean something was shipped to you after all.
|
|
Will this line of thinking still work when you receive rocks instead of LEGO?
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I didn't write this. You're quoting the message I responded to.
| | | | An NSS can be filed for any of the following reasons:
The seller did not ship the order after payment was made.
The order was received but was incomplete.
The order was received but the items inside were not as described.
https://www.bricklink.com/help.asp?helpID=110
I wish Bricklink would change "NSS" to something less confusing.
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Well, they didn’t ship what was ordered. “Didn’t ship” is the operative phrase.
If you separate ‘Not as Described’, you also need to have ‘Incomplete.’
That would make 4 types of problems to choose from: NRS, NSS, NaD, Inc.
All these go in the same ‘mailbox’ in the end.
We already have NRS (not paid) and NSS (paid) and that’s confusing enough.
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This keeps coming up - there is confusion as to what NSS includes.
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Feb 22, 2024 11:42 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 35 times | | Topic: | Problem Order | |
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| In Problem Order, zorbanj writes:
| | […]
I didn't write this. You're quoting the message I responded to.
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Yes, I know, I was answering both messages with one. I thought the double quotation
marks made it clear. Sorry I cut the author’s name.
| | […]
This keeps coming up - there is confusion as to what NSS includes.
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Yorbrick’s suggestion, to put all them under “Complaint about order” seems good
to me.
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| | | | | | | | | | | Author: | Ziegelmeister | | Posted: | Feb 22, 2024 12:14 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 38 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | Will this line of thinking still work when you receive rocks instead of LEGO?
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Fair point.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 22, 2024 12:18 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 36 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, zorbanj writes:
| | […]
| | With your explanation of the events, I think future buyers would benefit more
if you gave them a negative for sending used/broken parts that were listed as
new rather than an NSS. I mean something was shipped to you after all.
|
|
Will this line of thinking still work when you receive rocks instead of LEGO?
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It'd depend the rock. Bruce Springsteen isn't the best. I like some,
like Nebraska.
Am I off on the subject?
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| | | | | Author: | PlanetEarthToys | | Posted: | Feb 22, 2024 10:56 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 67 times | | Topic: | Problem Order | |
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| In Problem Order, amvdamian writes:
| | Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
|
feedback is a reflection of how a person handles a situation/transaction.
posting a thread in the forum complaining about the person, something they likely
will read, & making open threats of NSS isn't going to help your cause a
single bit.
filing a NSS 'None Shipping Seller' on a order that is confirmed delivered
by you here in the forum would be lying on your part.
the order was shipped & delivered to you.
the condition might not be what you expected, but order was shipped & received.
lying about an NSS will almost definately earn you a Negative Feedback & making
threats of opening 1 falsely only shows character ... on your part.
good luck on it
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| | | | | | | Author: | TravelBound | | Posted: | Feb 22, 2024 11:30 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 44 times | | Topic: | Problem Order | |
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| In Problem Order, PlanetEarthToys writes:
| | In Problem Order, amvdamian writes:
| | Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
|
feedback is a reflection of how a person handles a situation/transaction.
posting a thread in the forum complaining about the person, something they likely
will read, & making open threats of NSS isn't going to help your cause a
single bit.
filing a NSS 'None Shipping Seller' on a order that is confirmed delivered
by you here in the forum would be lying on your part.
the order was shipped & delivered to you.
the condition might not be what you expected, but order was shipped & received.
lying about an NSS will almost definately earn you a Negative Feedback & making
threats of opening 1 falsely only shows character ... on your part.
good luck on it
|
Not true.
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| | | | | | | | | Author: | PlanetEarthToys | | Posted: | Feb 22, 2024 13:35 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, TravelBound writes:
| | In Problem Order, PlanetEarthToys writes:
| | In Problem Order, amvdamian writes:
| | Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
|
feedback is a reflection of how a person handles a situation/transaction.
posting a thread in the forum complaining about the person, something they likely
will read, & making open threats of NSS isn't going to help your cause a
single bit.
filing a NSS 'None Shipping Seller' on a order that is confirmed delivered
by you here in the forum would be lying on your part.
the order was shipped & delivered to you.
the condition might not be what you expected, but order was shipped & received.
lying about an NSS will almost definately earn you a Negative Feedback & making
threats of opening 1 falsely only shows character ... on your part.
good luck on it
|
Not true.
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what part is 'not true'...?
go ahead & quote the part that is false in my comment.
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| | | | | | | | | | | Author: | Sterra | | Posted: | Feb 22, 2024 15:30 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 50 times | | Topic: | Problem Order | |
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| In Problem Order, PlanetEarthToys writes:
| | In Problem Order, TravelBound writes:
| | In Problem Order, PlanetEarthToys writes:
| | In Problem Order, amvdamian writes:
| | Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
|
feedback is a reflection of how a person handles a situation/transaction.
posting a thread in the forum complaining about the person, something they likely
will read, & making open threats of NSS isn't going to help your cause a
single bit.
filing a NSS 'None Shipping Seller' on a order that is confirmed delivered
by you here in the forum would be lying on your part.
the order was shipped & delivered to you.
the condition might not be what you expected, but order was shipped & received.
lying about an NSS will almost definately earn you a Negative Feedback & making
threats of opening 1 falsely only shows character ... on your part.
good luck on it
|
Not true.
|
what part is 'not true'...?
go ahead & quote the part that is false in my comment.
|
Not sure if this is common but I received an NSS from a customer who submitted
pictures of him receiving the shipment. He was unhappy with the quality as well.
I offered a refund if he returned it. He refused to return it. Bricklink allowed
the NSS to stand on my record.
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| | | | | | | | | | | | | Author: | PlanetEarthToys | | Posted: | Feb 22, 2024 16:01 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 66 times | | Topic: | Problem Order | |
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| In Problem Order, Sterra writes:
| | In Problem Order, PlanetEarthToys writes:
| | In Problem Order, TravelBound writes:
| | In Problem Order, PlanetEarthToys writes:
| | In Problem Order, amvdamian writes:
| | Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
|
feedback is a reflection of how a person handles a situation/transaction.
posting a thread in the forum complaining about the person, something they likely
will read, & making open threats of NSS isn't going to help your cause a
single bit.
filing a NSS 'None Shipping Seller' on a order that is confirmed delivered
by you here in the forum would be lying on your part.
the order was shipped & delivered to you.
the condition might not be what you expected, but order was shipped & received.
lying about an NSS will almost definately earn you a Negative Feedback & making
threats of opening 1 falsely only shows character ... on your part.
good luck on it
|
Not true.
|
what part is 'not true'...?
go ahead & quote the part that is false in my comment.
|
Not sure if this is common but I received an NSS from a customer who submitted
pictures of him receiving the shipment. He was unhappy with the quality as well.
I offered a refund if he returned it. He refused to return it. Bricklink allowed
the NSS to stand on my record.
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unfortunate.. but that does not contradict anything i said.
filing a NSS on a delivered order is lying.
irregardless of if BL allows it to stand or not
if the items were damaged upon arrival , then that is a condition issue, not
a delivery issue.
claiming an NSS on a delivered order is a lie.
period.
but i see no one can quote me stating something 'not true'..
so.....
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 22, 2024 16:43 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, PlanetEarthToys writes:
| | In Problem Order, Sterra writes:
| | Not sure if this is common but I received an NSS from a customer who submitted
pictures of him receiving the shipment. He was unhappy with the quality as well.
I offered a refund if he returned it. He refused to return it. Bricklink allowed
the NSS to stand on my record.
|
unfortunate.. but that does not contradict anything i said.
filing a NSS on a delivered order is lying.
irregardless of if BL allows it to stand or not
|
https://www.bricklink.com/help.asp?helpID=110
There are three reasons a buyer may file a Non-Shipping Seller (NSS) alert:
The seller did not ship the order after payment was made.
The order was received but was incomplete.
The order was received but the items inside were not as described.
So, NSS is VERY possible for a delivered order.
I don't comprehend what you're saying.
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| | | | | | | Author: | RebelliousBrick | | Posted: | Feb 23, 2024 17:15 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 67 times | | Topic: | Problem Order | |
|
| In Problem Order, PlanetEarthToys writes:
| | In Problem Order, amvdamian writes:
| | Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
|
feedback is a reflection of how a person handles a situation/transaction.
posting a thread in the forum complaining about the person, something they likely
will read, & making open threats of NSS isn't going to help your cause a
single bit.
filing a NSS 'None Shipping Seller' on a order that is confirmed delivered
by you here in the forum would be lying on your part.
|
the order was shipped & delivered to you.
the condition might not be what you expected, but order was shipped & received.
| |
lying about an NSS will almost definately earn you a Negative Feedback & making
threats of opening 1 falsely only shows character ... on your part.
good luck on it
|
this is the part that is not true
If you ordered New parts and received Used parts is a valid reason to open a
NSS because the seller did not ship what was ordered.
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| | | | | | | | | Author: | PlanetEarthToys | | Posted: | Feb 23, 2024 23:12 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, RebelliousBrick writes:
| | In Problem Order, PlanetEarthToys writes:
| | In Problem Order, amvdamian writes:
| | Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
|
feedback is a reflection of how a person handles a situation/transaction.
posting a thread in the forum complaining about the person, something they likely
will read, & making open threats of NSS isn't going to help your cause a
single bit.
filing a NSS 'None Shipping Seller' on a order that is confirmed delivered
by you here in the forum would be lying on your part.
|
the order was shipped & delivered to you.
the condition might not be what you expected, but order was shipped & received.
| |
lying about an NSS will almost definately earn you a Negative Feedback & making
threats of opening 1 falsely only shows character ... on your part.
good luck on it
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this is the part that is not true
If you ordered New parts and received Used parts is a valid reason to open a
NSS because the seller did not ship what was ordered.
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you just described a condition issue, not a delivery issue.
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 23, 2024 23:16 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 61 times | | Topic: | Problem Order | |
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| In Problem Order, PlanetEarthToys writes:
| | In Problem Order, RebelliousBrick writes:
| | In Problem Order, PlanetEarthToys writes:
| | In Problem Order, amvdamian writes:
| | Can a seller retaliate by leaving me negative feedback if I file NSS?
I bought a couple of Batman minifigs from a seller. Some are listed as NEW and
some USED.
Got my shipment, and two of the NEW minifigs came with somewhat frayed capes.
Obviously not new but these will be displayed behind a frame so I will let those
pass.
However, one of the NEW minifigs has a cracked cowl on the chin and obvious white
stress marks at the corners of the chinstrap.
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
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feedback is a reflection of how a person handles a situation/transaction.
posting a thread in the forum complaining about the person, something they likely
will read, & making open threats of NSS isn't going to help your cause a
single bit.
filing a NSS 'None Shipping Seller' on a order that is confirmed delivered
by you here in the forum would be lying on your part.
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the order was shipped & delivered to you.
the condition might not be what you expected, but order was shipped & received.
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lying about an NSS will almost definately earn you a Negative Feedback & making
threats of opening 1 falsely only shows character ... on your part.
good luck on it
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this is the part that is not true
If you ordered New parts and received Used parts is a valid reason to open a
NSS because the seller did not ship what was ordered.
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you just described a condition issue, not a delivery issue.
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No he described a condition labeled by bricklink as a reason to file a nss.
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| | | | | | | Author: | UTLF | | Posted: | Feb 23, 2024 18:41 | | Subject: | (Cancelled) | | Viewed: | 51 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | DanialR | | Posted: | Feb 23, 2024 20:56 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 48 times | | Topic: | Problem Order | |
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| | |
I sent the seller a message through BL (now already marked as "read"
but no response. I did also send him a direct email with the photos.
I am thinking giving him a couple more days to a week to reply, and if not then
I will file a NSS case.
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IMHO, One should always assume positive intent until evidence shows otherwise.
- They have to check their inventory to see if the wrong minifig was shipped.
- They need to talk to the employee that packed the order.
- They have another job and deal with emails/problems over the weekend.
- etc.
I have received many parts that are the wrong color, wrong part, etc. About
20% of my orders have an error.
When I contact the seller, many times they respond the same day. Occasionally,
it's taken up to 5 days for a response.
Mistakes happen, how a seller resolves the mistake says more about them as a
seller than if the order was perfect. (I do appreciate perfect orders, but the
limited interaction doesn't tell you how they handle problems.)
If seller that makes a strong effort to make me happy, often I will tell them
not to worry about the mistake since it's usually less than $0.50.
If they ignore you for over a week or don't try to find an equitable solution,
then you've forced your hand and you have to do what you feel it appropriate.
Keep your response factual so other buyers can evaluate the seller accordingly.
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| | | | | | | Author: | 1001bricks | | Posted: | Feb 23, 2024 21:12 | | Subject: | Re: Can seller retaliate with negative feedback? | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, DanialR writes:
| | IMHO, One should always assume positive intent until evidence shows otherwise.
- They have to check their inventory to see if the wrong minifig was shipped.
- They need to talk to the employee that packed the order.
- They have another job and deal with emails/problems over the weekend.
- etc.
I have received many parts that are the wrong color, wrong part, etc. About
20% of my orders have an error.
When I contact the seller, many times they respond the same day. Occasionally,
it's taken up to 5 days for a response.
Mistakes happen, how a seller resolves the mistake says more about them as a
seller than if the order was perfect. (I do appreciate perfect orders, but the
limited interaction doesn't tell you how they handle problems.)
If seller that makes a strong effort to make me happy, often I will tell them
not to worry about the mistake since it's usually less than $0.50.
If they ignore you for over a week or don't try to find an equitable solution,
then you've forced your hand and you have to do what you feel it appropriate.
Keep your response factual so other buyers can evaluate the seller accordingly.
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Clap clap clap clap!
^this.
Thank you!
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USA, Washington
Canada, Ontario
United Kingdom, England
France, Nouvelle-Aquitaine
