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| | | Author: | s0l0kr  | | Posted: | Sep 12, 2023 12:42 | | Subject: | Bricklink added wrong part | | Viewed: | 121 times | | Topic: | Help | |
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| Hey everyone I have problem,
I have parted out set 77013, after one week all minifigures was sold (Including
Indiana Jones with the hat)
After like 2 weeks after this, another buyer ordered just this Indiana Jones
hat, how can it be possible if it already was sold with minifigure?
And what should I do now, because I dont have it 
Thank you in advance
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| | | | | Author: | hpoort | | Posted: | Sep 12, 2023 12:51 | | Subject: | Re: Bricklink added wrong part | | Viewed: | 43 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | Hey everyone I have problem,
I have parted out set 77013, after one week all minifigures was sold (Including
Indiana Jones with the hat)
After like 2 weeks after this, another buyer ordered just this Indiana Jones
hat, how can it be possible if it already was sold with minifigure?
And what should I do now, because I dont have it
Thank you in advance
|
For a next time, you should always check if what you part out matches with the
physical parts you put in your inventory.
As for , the hat is listed in the Extras section, which definitely
means you should check whether you have received this part in your box before
you add it to your inventory. It may or may not be there; some people may find
this part in their box and some may not. That's what's the Extras section
is about.
As for your current sales order that you can't fulfill: What I believe best
practice is to inform your customer of your problem and offer to source the part
for him, apologizing for the delay in delivery of this part might cause. Ask
the buyer what they feel is the best solution, but source the part anyway so
you'll be prepared regardless of their answer.
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| | | | | | | Author: | Stuart9 | | Posted: | Sep 12, 2023 13:17 | | Subject: | Re: Bricklink added wrong part | | Viewed: | 32 times | | Topic: | Help | |
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| +1
Learnt the hard way, not every set has the same extras, I sourced the missing
item for the buyer just as suggested here.
In Help, hpoort writes:
| | In Help, s0l0kr writes:
| | Hey everyone I have problem,
I have parted out set 77013, after one week all minifigures was sold (Including
Indiana Jones with the hat)
After like 2 weeks after this, another buyer ordered just this Indiana Jones
hat, how can it be possible if it already was sold with minifigure?
And what should I do now, because I dont have it
Thank you in advance
|
For a next time, you should always check if what you part out matches with the
physical parts you put in your inventory.
As for , the hat is listed in the Extras section, which definitely
means you should check whether you have received this part in your box before
you add it to your inventory. It may or may not be there; some people may find
this part in their box and some may not. That's what's the Extras section
is about.
As for your current sales order that you can't fulfill: What I believe best
practice is to inform your customer of your problem and offer to source the part
for him, apologizing for the delay in delivery of this part might cause. Ask
the buyer what they feel is the best solution, but source the part anyway so
you'll be prepared regardless of their answer.
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| | | | | | | Author: | s0l0kr | | Posted: | Sep 12, 2023 14:44 | | Subject: | Re: Bricklink added wrong part | | Viewed: | 30 times | | Topic: | Help | |
|
| In Help, hpoort writes:
| | In Help, s0l0kr writes:
| | Hey everyone I have problem,
I have parted out set 77013, after one week all minifigures was sold (Including
Indiana Jones with the hat)
After like 2 weeks after this, another buyer ordered just this Indiana Jones
hat, how can it be possible if it already was sold with minifigure?
And what should I do now, because I dont have it
Thank you in advance
|
For a next time, you should always check if what you part out matches with the
physical parts you put in your inventory.
As for , the hat is listed in the Extras section, which definitely
means you should check whether you have received this part in your box before
you add it to your inventory. It may or may not be there; some people may find
this part in their box and some may not. That's what's the Extras section
is about.
As for your current sales order that you can't fulfill: What I believe best
practice is to inform your customer of your problem and offer to source the part
for him, apologizing for the delay in delivery of this part might cause. Ask
the buyer what they feel is the best solution, but source the part anyway so
you'll be prepared regardless of their answer.
|
Alright, well I will try to search it, if I will not find it anywhere then I
will just never put checkmark on add extra parts, I didnt know that lego do not
includes same lego parts...
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| | | | | | | | | Author: | BricksThatStick | | Posted: | Sep 12, 2023 14:55 | | Subject: | Re: Bricklink added wrong part | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | In Help, hpoort writes:
| | In Help, s0l0kr writes:
| | Hey everyone I have problem,
I have parted out set 77013, after one week all minifigures was sold (Including
Indiana Jones with the hat)
After like 2 weeks after this, another buyer ordered just this Indiana Jones
hat, how can it be possible if it already was sold with minifigure?
And what should I do now, because I dont have it
Thank you in advance
|
For a next time, you should always check if what you part out matches with the
physical parts you put in your inventory.
As for , the hat is listed in the Extras section, which definitely
means you should check whether you have received this part in your box before
you add it to your inventory. It may or may not be there; some people may find
this part in their box and some may not. That's what's the Extras section
is about.
As for your current sales order that you can't fulfill: What I believe best
practice is to inform your customer of your problem and offer to source the part
for him, apologizing for the delay in delivery of this part might cause. Ask
the buyer what they feel is the best solution, but source the part anyway so
you'll be prepared regardless of their answer.
|
Alright, well I will try to search it, if I will not find it anywhere then I
will just never put checkmark on add extra parts, I didnt know that lego do not
includes same lego parts...
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You can change the default settings for extra during set part outs here:
https://www.bricklink.com/invOptionsAdd.asp
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| | | | | Author: | rankster | | Posted: | Sep 12, 2023 13:26 | | Subject: | Re: Bricklink added wrong part | | Viewed: | 33 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | Hey everyone I have problem,
I have parted out set 77013, after one week all minifigures was sold (Including
Indiana Jones with the hat)
After like 2 weeks after this, another buyer ordered just this Indiana Jones
hat, how can it be possible if it already was sold with minifigure?
And what should I do now, because I dont have it
Thank you in advance
|
The set has 2 hats, 1 for the minifigure and 1 extra. I was also wondering when
I did the part out of this set since I had the extra hat which not not shown
in the parts list, it seems to be fixed since then.
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| | | | | Author: | ghyde | | Posted: | Sep 12, 2023 14:05 | | Subject: | Re: Bricklink added wrong part | | Viewed: | 31 times | | Topic: | Help | |
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| In Help, s0l0kr writes:
| | Hey everyone I have problem,
I have parted out set 77013, after one week all minifigures was sold (Including
Indiana Jones with the hat)
After like 2 weeks after this, another buyer ordered just this Indiana Jones
hat, how can it be possible if it already was sold with minifigure?
And what should I do now, because I dont have it
Thank you in advance
|
For future reference: When parting out sets, uncheck the option "Include
Extra Parts". This will prevent BrickLink from automatically adding extra
parts into the inventory for you. You might have to add them manually, but it's
your job as a seller to ensure that all parts shown on the part out list are
actually there, when adding inventory to your store by parting out sets.
Cheers ...
ghyde
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