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| | | Author: | macebobo  | | Posted: | Aug 23, 2023 13:47 | | Subject: | Feedback to Orders ratio | | Viewed: | 224 times | | Topic: | Feedback | |
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| I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
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| | | | | Author: | Nubs_Select | | Posted: | Aug 23, 2023 13:49 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 48 times | | Topic: | Feedback | |
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| In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
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Do these % include feedback from placing orders?
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| | | | | | | Author: | macebobo | | Posted: | Aug 23, 2023 13:52 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 45 times | | Topic: | Feedback | |
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| In Feedback, Nubs_Select writes:
| | In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
|
Do these % include feedback from placing orders?
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No just as a seller, not buyer.
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| | | | | Author: | Brockmeister | | Posted: | Aug 23, 2023 14:02 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 54 times | | Topic: | Feedback | |
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| | |
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
|
A mystery combination of luck, good service, quality parts, nice packaging… did
I mention luck?
| | Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
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Brockmeister: 68.36% 
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| | | | | | | Author: | stukman | | Posted: | Aug 23, 2023 15:32 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 46 times | | Topic: | Feedback | |
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| In Feedback, Brockmeister writes:
| | | |
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
|
A mystery combination of luck, good service, quality parts, nice packaging… did
I mention luck?
| | Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
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Brockmeister: 68.36%
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I agree on mostly luck and quick turnarounds.
Stuk: 69.77% (I really didn't think mine would be that high)
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| | | | | | | | | Author: | macebobo | | Posted: | Aug 23, 2023 15:53 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, stukman writes:
| | In Feedback, Brockmeister writes:
| | | |
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
|
A mystery combination of luck, good service, quality parts, nice packaging… did
I mention luck?
| | Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
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Brockmeister: 68.36%
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I agree on mostly luck and quick turnarounds.
Stuk: 69.77% (I really didn't think mine would be that high)
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I have luck, a split between good and bad, and I ship most of my orders in 1
business day, a majority same day.
I try to be the seller I would want to buy from. Which is an outgrowth of "Be
the friend you would hope to have."
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| | | | | Author: | sasquatch_eater | | Posted: | Aug 23, 2023 14:19 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
|
Oh! Do one on me!!
--Claude
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| | | | | | | Author: | macebobo | | Posted: | Aug 23, 2023 14:38 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 36 times | | Topic: | Feedback | |
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| In Feedback, sasquatch_eater writes:
| | In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
|
|
| | Oh! Do one on me!!
--Claude
|
sasquatch_eater : 48% but the sample size does matter.
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| | | | | | | | | Author: | SylvainLS | | Posted: | Aug 23, 2023 14:42 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 37 times | | Topic: | Feedback | |
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| In Feedback, macebobo writes:
| | […]
sasquatch_eater : 48% but the sample size does matter.
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Yep: I’m at 100%! 
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Aug 23, 2023 14:43 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 31 times | | Topic: | Feedback | |
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| In Feedback, SylvainLS writes:
| | In Feedback, macebobo writes:
| | […]
sasquatch_eater : 48% but the sample size does matter.
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Yep: I’m at 100%!
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Wait, no, I’m at 0% 
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| | | | | | | | | | | | | Author: | macebobo | | Posted: | Aug 23, 2023 14:56 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 25 times | | Topic: | Feedback | |
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| In Feedback, SylvainLS writes:
| | In Feedback, SylvainLS writes:
| | In Feedback, macebobo writes:
| | […]
sasquatch_eater : 48% but the sample size does matter.
|
Yep: I’m at 100%!
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Wait, no, I’m at 0%
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LOL, happy then sad. I did not intend for this to happen.
You had to have some sales (no), and post somewhat regularly in the forum (yes)
in order to be included in my little study.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Aug 23, 2023 15:03 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 32 times | | Topic: | Feedback | |
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| In Feedback, SylvainLS writes:
| | In Feedback, macebobo writes:
| | […]
sasquatch_eater : 48% but the sample size does matter.
|
Yep: I’m at 100%!
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You're 100% BS, yes 
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| | | | | | | | | | | Author: | sasquatch_eater | | Posted: | Aug 23, 2023 16:44 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 30 times | | Topic: | Feedback | |
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| In Feedback, SylvainLS writes:
| | In Feedback, macebobo writes:
| | […]
sasquatch_eater : 48% but the sample size does matter.
|
Yep: I’m at 100%!
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Hey I've got the same number of feedbacks as you
--Claude
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Aug 23, 2023 17:03 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 28 times | | Topic: | Feedback | |
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| In Feedback, sasquatch_eater writes:
| | […]
Hey I've got the same number of feedbacks as you
--Claude
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Nah, you’re at 32 
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| | | | | Author: | Stellar | | Posted: | Aug 23, 2023 14:36 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 41 times | | Topic: | Feedback | |
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| In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
|
If I'm this one, I post feedback as soon as I ship the orders to my buyers.
Don't know if it affects reciprocity.
| | Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
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| | | | | | | Author: | macebobo | | Posted: | Aug 23, 2023 14:46 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, Stellar writes:
| |
If I'm this one, I post feedback as soon as I ship the orders to my buyers.
Don't know if it affects reciprocity.
|
This is indeed you. I post as soon as I pack the order and I my drive thru message
(which I send on delivery, since Pirateship sends my shipping notification an
hour after I buy the postage) reads:
~~~
Hello again (BUYERNAME)!
Our shipping partner shows your BrickLink order #(ORDERID) was delivered! Thank
you so much for choosing (SELLERSTORENAME) to serve your Lego needs! We hope
this transaction has been as pleasant for you as it has been for us. Thank you
for your patronage, we know there are thousands of stores you could buy from,
we are glad you chose (SELLERSTORENAME).
In the event that something is not right with your order, please contact us ASAP
so we can learn what it will take to make it right.
If we have not earned your positive feedback, please contact us and let us know
what we can do to earn it.
Enjoy your Lego, play well!
Sincerely,
John McAdams
Owner of (SELLERSTORENAME)
http://www.BrickLink.com/store.asp?p=(SELLERUSERNAME)
~~~
Does anyone put a link to the feedback in your drive thru message?
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| | | | | | | Author: | 1001bricks | | Posted: | Aug 23, 2023 15:02 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 32 times | | Topic: | Feedback | |
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| | | If I'm this one, I post feedback as soon as I ship the orders to my buyers.
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Same.
| | Don't know if it affects reciprocity.
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It does; always set the good example, people will follow you
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| | | | | Author: | ghyde | | Posted: | Aug 23, 2023 14:45 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 37 times | | Topic: | Feedback | |
|
| In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
|
Disclaimer: Feedback from several years ago may not reflect current feedback
ration I might receive when and if I decide to start selling again. I've
been collecting sets to either use in a big project I'm collecting for or
to resell later on if I feel the need to.
I'm lucky that I got as much feedback as I did, it varies from person to
person. I do try to do my best to always give feedback as a buyer. Rarely do
I not give feedback.
Just do your best as a seller to satisfy your customer's needs, and queries
they have about orders, and always be patient and deal with the problems with
the order in good faith, and you should have a happy buyer, even if their order
did not get received as intended.
It's all about how you present yourself to the buyer's enquiries and
how you react to situations that affect their order. Believe me, this is no easy
task.
As a saying goes, paraphrasing, from memory: "You gotta do what you gotta
do to please your customer."
Hope this helps.
Cheers ...
ghyde
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| | | | | | | Author: | macebobo | | Posted: | Aug 23, 2023 14:52 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 28 times | | Topic: | Feedback | |
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| In Feedback, ghyde writes:
| | Disclaimer: Feedback from several years ago may not reflect current feedback
ration I might receive when and if I decide to start selling again.
|
Yes, I took that into consideration.
| | I've been collecting sets to either use in a big project I'm collecting for or
to resell later on if I feel the need to.
I'm lucky that I got as much feedback as I did, it varies from person to
person. I do try to do my best to always give feedback as a buyer. Rarely do
I not give feedback.
|
I give FB when an order is packed.
| | Just do your best as a seller to satisfy your customer's needs, and queries
they have about orders, and always be patient and deal with the problems with
the order in good faith, and you should have a happy buyer, even if their order
did not get received as intended.
|
I do. At least I feel like I do.
| | It's all about how you present yourself to the buyer's enquiries and
how you react to situations that affect their order. Believe me, this is no easy
task.
|
I agree, it is challenging sometimes, but I, again, feel like I do everything
within my power to make the transaction perfect for my customers.
| | As a saying goes, paraphrasing, from memory: "You gotta do what you gotta
do to please your customer."
Hope this helps.
Cheers ...
ghyde
|
Thanks for the reply.
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| | | | | | | | | Author: | Tracyd | | Posted: | Aug 23, 2023 14:55 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 29 times | | Topic: | Feedback | |
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| In Feedback, macebobo writes:
| | In Feedback, ghyde writes:
| | Disclaimer: Feedback from several years ago may not reflect current feedback
ration I might receive when and if I decide to start selling again.
|
Yes, I took that into consideration.
| | I've been collecting sets to either use in a big project I'm collecting for or
to resell later on if I feel the need to.
I'm lucky that I got as much feedback as I did, it varies from person to
person. I do try to do my best to always give feedback as a buyer. Rarely do
I not give feedback.
|
I give FB when an order is packed.
| | Just do your best as a seller to satisfy your customer's needs, and queries
they have about orders, and always be patient and deal with the problems with
the order in good faith, and you should have a happy buyer, even if their order
did not get received as intended.
|
I do. At least I feel like I do.
| | It's all about how you present yourself to the buyer's enquiries and
how you react to situations that affect their order. Believe me, this is no easy
task.
|
I agree, it is challenging sometimes, but I, again, feel like I do everything
within my power to make the transaction perfect for my customers.
| | As a saying goes, paraphrasing, from memory: "You gotta do what you gotta
do to please your customer."
Hope this helps.
Cheers ...
ghyde
|
Thanks for the reply.
|
On the other side as a buyer only I am at 96%, 369 feedbacks left out of 384
orders. Most of the "missing" feedback is from the past 10yrs or so.
It's the changing nature of Bricklink.
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| | | | | Author: | 1001bricks | | Posted: | Aug 23, 2023 15:00 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 34 times | | Topic: | Feedback | |
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| | | Here are some other amazing sellers
|
I only see one, sorry.
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| | | | | | | Author: | macebobo | | Posted: | Aug 23, 2023 15:04 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, 1001bricks writes:
| | | | Here are some other amazing sellers
|
I only see one, sorry.
|
Popsicle would be proud you think of him that way.
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| | | | | Author: | rab1234 | | Posted: | Aug 23, 2023 16:45 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 33 times | | Topic: | Feedback | |
|
| I bet one of the bigger contributors to a high ratio is if you give the buyer
feedback immediately. Personally, I don't do this. I wait until the buyer
has either marked it as complete (that's when BL "notifies" me that
I have an action waiting), or leaves me a feedback. That's how I know the
process is over.
In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
|
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| | | | | | | Author: | Nubs_Select | | Posted: | Aug 23, 2023 16:54 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 27 times | | Topic: | Feedback | |
|
| In Feedback, rab1234 writes:
| | I bet one of the bigger contributors to a high ratio is if you give the buyer
feedback immediately. Personally, I don't do this. I wait until the buyer
has either marked it as complete (that's when BL "notifies" me that
I have an action waiting), or leaves me a feedback. That's how I know the
process is over.
|
i don't know how much it contributes as i leave feedback like you and also
have a "slow" compared to other stores shipping schedule of twice a week
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| | | | | | | | | Author: | macebobo | | Posted: | Aug 23, 2023 16:57 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 25 times | | Topic: | Feedback | |
|
| In Feedback, Nubs_Select writes:
| | In Feedback, rab1234 writes:
| | I bet one of the bigger contributors to a high ratio is if you give the buyer
feedback immediately. Personally, I don't do this. I wait until the buyer
has either marked it as complete (that's when BL "notifies" me that
I have an action waiting), or leaves me a feedback. That's how I know the
process is over.
|
i don't know how much it contributes as i leave feedback like you and also
have a "slow" compared to other stores shipping schedule of twice a week
|
You both have a higher ratio than I do even when I leave feedback almost immediately.
Curious.
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| | | | | | | | | Author: | rab1234 | | Posted: | Aug 23, 2023 22:26 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 37 times | | Topic: | Feedback | |
|
| Maybe I'm a worse seller? Or maybe because I only sell in the US and I'm
you do a lot of sales in Canada?
Either way, I'm not spending much time worrying about percentages. Just
try to package well, ship quickly, and describe accurately and I'll be fine.
In Feedback, Nubs_Select writes:
| | In Feedback, rab1234 writes:
| | I bet one of the bigger contributors to a high ratio is if you give the buyer
feedback immediately. Personally, I don't do this. I wait until the buyer
has either marked it as complete (that's when BL "notifies" me that
I have an action waiting), or leaves me a feedback. That's how I know the
process is over.
|
i don't know how much it contributes as i leave feedback like you and also
have a "slow" compared to other stores shipping schedule of twice a week
|
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| | | | | Author: | jennnifer | | Posted: | Aug 23, 2023 16:54 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 41 times | | Topic: | Feedback | |
|
| In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
|
Hey,
Thanks for the compliment! Here are the basics. My shop has a 2-day turnaround,
but mostly I get positive comments on how I pack orders: neatly and carefully
so that nothing gets scratched or damaged in transit. I 'tetris' most
parts so that everything is snug. It's organized so that it's easy to
check your lots. Instructions are shipped in a waterproof envelope and protected
with cardboard. And I triple-count my parts for accuracy. I include a small little
thank you card with each order and send a Drive Thru with the tracking number
once the package is accepted at my post office.
I should also mention that I don't sell very many complete sets or minifigures
so I have a lower amount of casual buyers than your average shop.
Thanks,
~Jen
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| | | | | | | Author: | macebobo | | Posted: | Aug 23, 2023 17:08 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 40 times | | Topic: | Feedback | |
|
| In Feedback, jennnifer writes:
| | Hey,
Thanks for the compliment! Here are the basics. My shop has a 2-day turnaround,
but mostly I get positive comments on how I pack orders: neatly and carefully
so that nothing gets scratched or damaged in transit. I 'tetris' most
parts so that everything is snug. It's organized so that it's easy to
check your lots. Instructions are shipped in a waterproof envelope and protected
with cardboard. And I triple-count my parts for accuracy. I include a small little
thank you card with each order and send a Drive Thru with the tracking number
once the package is accepted at my post office.
I should also mention that I don't sell very many complete sets or minifigures
so I have a lower amount of casual buyers than your average shop.
Thanks,
~Jen
|
Thank you and You're welcome. My feedback verbiage is almost identical to
yours.
I also protect instructions, flags, and other cloth parts with cardboard.
Can I see a picture of what you mean by "I 'tetris' most parts so
that everything is snug." Does this mean in the packing bag(s) or the shipping
container?
Do you pack 1 lot per bag or some other method?
Pirateship sends a shipping notification with the date/time it will be taken
to the post office. I stand in line daily to get my packages accepted, a requirement
of my shipping insurance and I send the drive thru notice upon delivery.
IOW, I seem to be doing the things that people mention in this thread, but my
FB ratio is showing otherwise.
Ugh, I probably need to stop perseverating on this.
Thanks again for the feedback
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Give.Me.A.Brick | | Posted: | Aug 23, 2023 17:41 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 53 times | | Topic: | Feedback | |
|
| In Feedback, macebobo writes:
| | In Feedback, jennnifer writes:
| | Hey,
Thanks for the compliment! Here are the basics. My shop has a 2-day turnaround,
but mostly I get positive comments on how I pack orders: neatly and carefully
so that nothing gets scratched or damaged in transit. I 'tetris' most
parts so that everything is snug. It's organized so that it's easy to
check your lots. Instructions are shipped in a waterproof envelope and protected
with cardboard. And I triple-count my parts for accuracy. I include a small little
thank you card with each order and send a Drive Thru with the tracking number
once the package is accepted at my post office.
I should also mention that I don't sell very many complete sets or minifigures
so I have a lower amount of casual buyers than your average shop.
Thanks,
~Jen
|
Thank you and You're welcome. My feedback verbiage is almost identical to
yours.
I also protect instructions, flags, and other cloth parts with cardboard.
Can I see a picture of what you mean by "I 'tetris' most parts so
that everything is snug." Does this mean in the packing bag(s) or the shipping
container?
Do you pack 1 lot per bag or some other method?
Pirateship sends a shipping notification with the date/time it will be taken
to the post office. I stand in line daily to get my packages accepted, a requirement
of my shipping insurance and I send the drive thru notice upon delivery.
IOW, I seem to be doing the things that people mention in this thread, but my
FB ratio is showing otherwise.
Ugh, I probably need to stop perseverating on this.
Thanks again for the feedback
|
|
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | randyf | | Posted: | Aug 23, 2023 19:14 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 42 times | | Topic: | Feedback | |
|
| In Feedback, Give.Me.A.Brick writes:
| | In Feedback, macebobo writes:
| | In Feedback, jennnifer writes:
| | Hey,
Thanks for the compliment! Here are the basics. My shop has a 2-day turnaround,
but mostly I get positive comments on how I pack orders: neatly and carefully
so that nothing gets scratched or damaged in transit. I 'tetris' most
parts so that everything is snug. It's organized so that it's easy to
check your lots. Instructions are shipped in a waterproof envelope and protected
with cardboard. And I triple-count my parts for accuracy. I include a small little
thank you card with each order and send a Drive Thru with the tracking number
once the package is accepted at my post office.
I should also mention that I don't sell very many complete sets or minifigures
so I have a lower amount of casual buyers than your average shop.
Thanks,
~Jen
|
Thank you and You're welcome. My feedback verbiage is almost identical to
yours.
I also protect instructions, flags, and other cloth parts with cardboard.
Can I see a picture of what you mean by "I 'tetris' most parts so
that everything is snug." Does this mean in the packing bag(s) or the shipping
container?
Do you pack 1 lot per bag or some other method?
Pirateship sends a shipping notification with the date/time it will be taken
to the post office. I stand in line daily to get my packages accepted, a requirement
of my shipping insurance and I send the drive thru notice upon delivery.
IOW, I seem to be doing the things that people mention in this thread, but my
FB ratio is showing otherwise.
Ugh, I probably need to stop perseverating on this.
Thanks again for the feedback
|
|
My gosh. I would hate to have to open that. 😝
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Give.Me.A.Brick | | Posted: | Aug 23, 2023 19:43 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 50 times | | Topic: | Feedback | |
|
| In Feedback, randyf writes:
| | In Feedback, Give.Me.A.Brick writes:
| | In Feedback, macebobo writes:
| | In Feedback, jennnifer writes:
| | Hey,
Thanks for the compliment! Here are the basics. My shop has a 2-day turnaround,
but mostly I get positive comments on how I pack orders: neatly and carefully
so that nothing gets scratched or damaged in transit. I 'tetris' most
parts so that everything is snug. It's organized so that it's easy to
check your lots. Instructions are shipped in a waterproof envelope and protected
with cardboard. And I triple-count my parts for accuracy. I include a small little
thank you card with each order and send a Drive Thru with the tracking number
once the package is accepted at my post office.
I should also mention that I don't sell very many complete sets or minifigures
so I have a lower amount of casual buyers than your average shop.
Thanks,
~Jen
|
Thank you and You're welcome. My feedback verbiage is almost identical to
yours.
I also protect instructions, flags, and other cloth parts with cardboard.
Can I see a picture of what you mean by "I 'tetris' most parts so
that everything is snug." Does this mean in the packing bag(s) or the shipping
container?
Do you pack 1 lot per bag or some other method?
Pirateship sends a shipping notification with the date/time it will be taken
to the post office. I stand in line daily to get my packages accepted, a requirement
of my shipping insurance and I send the drive thru notice upon delivery.
IOW, I seem to be doing the things that people mention in this thread, but my
FB ratio is showing otherwise.
Ugh, I probably need to stop perseverating on this.
Thanks again for the feedback
|
|
My gosh. I would hate to have to open that. 😝
|
Fair enough:
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | randyf | | Posted: | Aug 23, 2023 21:39 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 45 times | | Topic: | Feedback | |
|
| In Feedback, Give.Me.A.Brick writes:
| | In Feedback, randyf writes:
| | In Feedback, Give.Me.A.Brick writes:
| | In Feedback, macebobo writes:
| | In Feedback, jennnifer writes:
| | Hey,
Thanks for the compliment! Here are the basics. My shop has a 2-day turnaround,
but mostly I get positive comments on how I pack orders: neatly and carefully
so that nothing gets scratched or damaged in transit. I 'tetris' most
parts so that everything is snug. It's organized so that it's easy to
check your lots. Instructions are shipped in a waterproof envelope and protected
with cardboard. And I triple-count my parts for accuracy. I include a small little
thank you card with each order and send a Drive Thru with the tracking number
once the package is accepted at my post office.
I should also mention that I don't sell very many complete sets or minifigures
so I have a lower amount of casual buyers than your average shop.
Thanks,
~Jen
|
Thank you and You're welcome. My feedback verbiage is almost identical to
yours.
I also protect instructions, flags, and other cloth parts with cardboard.
Can I see a picture of what you mean by "I 'tetris' most parts so
that everything is snug." Does this mean in the packing bag(s) or the shipping
container?
Do you pack 1 lot per bag or some other method?
Pirateship sends a shipping notification with the date/time it will be taken
to the post office. I stand in line daily to get my packages accepted, a requirement
of my shipping insurance and I send the drive thru notice upon delivery.
IOW, I seem to be doing the things that people mention in this thread, but my
FB ratio is showing otherwise.
Ugh, I probably need to stop perseverating on this.
Thanks again for the feedback
|
|
My gosh. I would hate to have to open that. 😝
|
Fair enough:
|
With your prices, I would expect every piece in my order to be hermetically sealed
in containers made from precious metals. So I am happy that you give your customers
adequate packing for their outlay.
|
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Aug 23, 2023 17:10 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 35 times | | Topic: | Feedback | |
|
| In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
|
I imagine older sellers (as in when they registered or were most active) have
higher ratios. A decade ago, I regularly used to get 10 orders in a row with
buyer feedback left. Whereas these days, I find it rare to see a string of 10
in a row.
I think some buyers just don't care. It is quite shocking when you see buyers
with 100s of feedback but have never left one themselves.
|
|
|
| | | | | |
| | | | | Author: | wildchicken13 | | Posted: | Aug 23, 2023 18:34 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 40 times | | Topic: | Feedback | |
|
| In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
|
Some food for thought:
I'm active as both a buyer and a seller, as well as in the forum.
I started buying and selling on BrickLink in August 2014, six months after The
Lego Movie was released in the USA.
Most of my orders received are for either used parts or custom PDF instruction
manuals, as well as the occasional jar of Grey Poupon or Maille Dijon Original.
I have no minimum buy, lot limit, or fees, but I do charge shipping for parts
(and mustard).
Most of my orders received are for $5.00 or below.
The biggest my store has ever been is a little over 1,000 lots.
I've used instant checkout almost exclusively since 2018.
Almost 80% of my orders received are from USA buyers. The most common states
are California, Texas, Washington, Illinois, Ohio, and Florida.
For international buyers, the most common countries are Canada, the UK, Germany,
Australia, and the Netherlands.
For instructions, most orders ship within 24 hours and are delivered within seconds.
For parts, most orders ship within 1-2 days and are delivered within 1-2 weeks
(USPS First Class).
I don't send drive-thru notifications or feedback reminders.
I wait until the buyer marks the order as completed to leave feedback, or until
sufficient time has passed (1-2 months) that I can assume the buyer is satisfied
with their order.
I've received 468 feedback out of 810 orders received (58%).
|
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| | | | | |
| | | | | Author: | Swatson217 | | Posted: | Aug 23, 2023 19:31 | | Subject: | (Cancelled) | | Viewed: | 34 times | | Topic: | Feedback | |
|
| | (Cancelled) |
|
| | | | | |
| | | | | Author: | axaday | | Posted: | Aug 24, 2023 05:29 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 34 times | | Topic: | Feedback | |
|
| In Feedback, macebobo writes:
| | I did a little study to find out how my Feedback to Orders ratio looks and I
was disapointed that from all the stores I evaluated, I was at the bottom with
only 55.9% of orders leaving any feedback.
How are some of you getting 66.9% (axaday) to an astounding 92.7% (ghyde) feedback
on your orders?
Here are some other amazing sellers, and their data (as of a few days ago):
StormChaser : 67.61%
jennnifer : 67.64%
Steller : 68.67%
Nubs_Select : 68.69%
thingsnstuff : 70.77%
1001bricks : 71.88%
kzinti : 73.21%
popsicle : 75.5%
crazylegoman : 77.09%
|
How did you get the data?
My drive through doesn't say ANYTHING about feedback. But my feedback says
I am fast and my packaging is good. When it says something other than "Thanks",
it is one of those. If either of those (or probably some other dimensions) really
impress a customer, they may be more likely to go leave feedback.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | SylvainLS | | Posted: | Aug 24, 2023 05:41 | | Subject: | Re: Feedback to Orders ratio | | Viewed: | 39 times | | Topic: | Feedback | |
|
| In Feedback, axaday writes:
| | […]
How did you get the data?
|
It’s in all the stores. For instance yours: 10,238 orders, 6,552 feedbacks total
= 64% ratio.
|
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|
|
|
USA, Oregon
Canada, Ontario
France, Nouvelle-Aquitaine
Spain, Comunidad Valenciana
Australia, Queensland
Portugal
United Kingdom, England
