Discussion Forum: Thread 343585

 Author: KMMA1978 View Messages Posted By KMMA1978
 Posted: Jul 27, 2023 01:21
 Subject: Question about Stripe refund
 Viewed: 80 times
 Topic: Payment Methods
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KMMA1978 (275)

Location:  USA, Ohio
Member Since Contact Type Status
Feb 8, 2023 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Seller Ships to My Country Store: KMMA's Brickshop
So, this is the first time this has happened. I had a seller flake on me and
not respond to messages. How do I go about requesting a refund through Stripe.
Their website was no help.
Thanks
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Jul 27, 2023 01:22
 Subject: Re: Question about Stripe refund
 Viewed: 33 times
 Topic: Payment Methods
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Nubs_Select (3778)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Nub's Select
In Payment Methods, KMMA1978 writes:
  So, this is the first time this has happened. I had a seller flake on me and
not respond to messages. How do I go about requesting a refund through Stripe.
Their website was no help.
Thanks

You have to do it thru your bank not thru stripe. You’ll have to file a claim.
If paid with a Credit card you shouldn’t havnt any issues but if paid with a
debit card you may have mixed results
 Author: brac.brick View Messages Posted By brac.brick
 Posted: Aug 2, 2023 15:05
 Subject: Re: Question about Stripe refund
 Viewed: 46 times
 Topic: Payment Methods
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brac.brick (1124)

Location:  USA, Massachusetts
Member Since Contact Type Status
May 19, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Brick & Brac
In Payment Methods, KMMA1978 writes:
  So, this is the first time this has happened. I had a seller flake on me and
not respond to messages. How do I go about requesting a refund through Stripe.
Their website was no help.
Thanks

I have issued refunds through Stripe - Log into your Stripe Dashboard, Click
on the payment and at the top of the page, there is a "Refund" with an
arrow pointing to the left. Click on this and you should be able to issue the
refund through stripe. https://support.stripe.com/questions/refund-a-customer
Message me privately if you need more help.