| Discussion Forum: Thread 339477 |
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| | | Author: | LegoLovr  | | Posted: | May 9, 2023 16:16 | | Subject: | (Cancelled) | | Viewed: | 165 times | | Topic: | Feedback | |
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| | (Cancelled) |
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| | | | | Author: | Nubs_Select | | Posted: | May 9, 2023 16:18 | | Subject: | Re: Getting bad feedback for a cancelled order? | | Viewed: | 43 times | | Topic: | Feedback | |
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| | only filing a NPB can protect you. |
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| | | | | Author: | UTLF | | Posted: | May 9, 2023 16:23 | | Subject: | (Cancelled) | | Viewed: | 44 times | | Topic: | Feedback | |
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| | (Cancelled) |
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| | | | | Author: | Brickwilbo | | Posted: | May 9, 2023 16:55 | | Subject: | Re: Getting bad feedback for a cancelled order? | | Viewed: | 43 times | | Topic: | Feedback | |
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| In Feedback, LegoLovr writes:
| | I had a gentleman order from me who made a mistake with his order. I credited
his order for the parts he didnt want. He then didn't pay and didn't
respond to emails so I cancelled the order. Before I could block him from my
store he reordered and the second order didn't even resemble the first order.
Again, he didn't repond to e-mails so I refunded the full amount of his order
and blocked him.
Am I stuck with his bad feedback even though no orders were completed?
The order number was 22094320
Regards,
Steve
BrickWorld Superstore
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You should have followed the NPB process:
https://www.bricklink.com/help.asp?helpID=72
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| | | | | Author: | jennnifer | | Posted: | May 9, 2023 17:46 | | Subject: | Re: Getting bad feedback for a cancelled order? | | Viewed: | 54 times | | Topic: | Feedback | |
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| In Feedback, LegoLovr writes:
| | I had a gentleman order from me who made a mistake with his order. I credited
his order for the parts he didnt want. He then didn't pay and didn't
respond to emails so I cancelled the order. Before I could block him from my
store he reordered and the second order didn't even resemble the first order.
Again, he didn't repond to e-mails so I refunded the full amount of his order
and blocked him.
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Wow, there is a lot going on here. First of all, did you complete an Item Removal
Request? This is the correct way to remove an item from an order.
How long did you give them to respond? Did you send communication via the Order
Detail page?
Canceling an order should be the last resort as it leaves you open to feedback.
To be honest, this buyer has a ton of buying experience. Are you sure you haven't
overreacted here?
| | Am I stuck with his bad feedback even though no orders were completed?
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Well, yes, that's how things work. This all seems like a big miscommunication.
If I were you I would remove the negative feedback you left. Reach out to the
buyer politely and ask if anything can be done to resolve this differently.
Good luck,
~Jen
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| | | | | | | Author: | Ziegelmeister | | Posted: | May 9, 2023 18:59 | | Subject: | Re: Getting bad feedback for a cancelled order? | | Viewed: | 54 times | | Topic: | Feedback | |
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| In Feedback, jennnifer writes:
| | In Feedback, LegoLovr writes:
| | I had a gentleman order from me who made a mistake with his order. I credited
his order for the parts he didnt want. He then didn't pay and didn't
respond to emails so I cancelled the order. Before I could block him from my
store he reordered and the second order didn't even resemble the first order.
Again, he didn't repond to e-mails so I refunded the full amount of his order
and blocked him.
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Wow, there is a lot going on here. First of all, did you complete an Item Removal
Request? This is the correct way to remove an item from an order.
How long did you give them to respond? Did you send communication via the Order
Detail page?
Canceling an order should be the last resort as it leaves you open to feedback.
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This is a great run down on how to handle this situation. The only time I've
had to deal with this my buyer was thankfully married to their email like I am
and responded promptly.
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| | | | | Author: | Sadler_Bricks | | Posted: | May 12, 2023 22:36 | | Subject: | Re: Getting bad feedback for a cancelled order? | | Viewed: | 48 times | | Topic: | Feedback | |
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| Npb might have been your best bet
Sadler_Bricks
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Canada, Ontario
Netherlands, Gelderland
USA, Illinois
