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| | | Author: | callmesnake  | | Posted: | Feb 17, 2023 08:22 | | Subject: | Inaccurate feedback problem | | Viewed: | 220 times | | Topic: | Feedback | |
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| Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
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| | | | | Author: | yorbrick | | Posted: | Feb 17, 2023 08:38 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 56 times | | Topic: | Feedback | |
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| You can leave follow up feedback on your own record to say it is not true. Click
on reply at the bottom of your feedback page.
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| | | | | | | Author: | callmesnake | | Posted: | Feb 17, 2023 09:07 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, yorbrick writes:
| | You can leave follow up feedback on your own record to say it is not true. Click
on reply at the bottom of your feedback page.
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Thanks, I don't think I'd ever noticed that was there.
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| | | | | Author: | Poncke | | Posted: | Feb 17, 2023 08:49 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 60 times | | Topic: | Feedback | |
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| In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
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Could it have fallen off in the post?
Anyway, give them a bit more time to respond, a few hours for a reply is a bit
short. I'd follow up after 24 hours and if after 48 hours no reply, take
your next step. Whatever that is.
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| | | | | | | Author: | callmesnake | | Posted: | Feb 17, 2023 09:10 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 45 times | | Topic: | Feedback | |
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| In Feedback, Poncke writes:
| | In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
|
Could it have fallen off in the post?
Anyway, give them a bit more time to respond, a few hours for a reply is a bit
short. I'd follow up after 24 hours and if after 48 hours no reply, take
your next step. Whatever that is.
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Yeah, I won't do anything additional with this until tomorrow at the earliest,
just soliciting feedback from the group. This was the only item in the order,
and when I send complete used minifiures they are assembled and in a individual
baggie that is closed, then inside a bubble mailer. So damage in post isn't
out of the question, but unlikely unless it was severely damaged, like holes
in both bags.
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| | | | | | | | | Author: | infinibrix | | Posted: | Feb 17, 2023 09:35 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, callmesnake writes:
| | and when I send complete used minifiures they are assembled and in a individual
baggie that is closed, then inside a bubble mailer. So damage in post isn't
out of the question, but unlikely unless it was severely damaged, like holes
in both bags.
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If this was the case the buyer really should be mentioning right from the start
that parts were missing and the mail bag was torn with holes when it arrived
You will be amazed at the number of times buyers just claim parts are missing
without mentioning to me about the damage to the package which is crucial information
as its only when I'm certain I packed the parts that I find myself having
to ask the buyers whether there was any damage to the package to which they often
reply yes!!!
Without that information it can drive a seller mad wondering how it could be
possible that they made such a picking error and sometimes they may just think
the worst and end up blocking the buyer without realising the package arrived
damage!
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| | | | | Author: | infinibrix | | Posted: | Feb 17, 2023 09:01 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 43 times | | Topic: | Feedback | |
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| In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
|
Out of interest do you send your minifigs assembled only it can be much harder
to be sure everything was accounted for when sending them unassembled. Either
way sometimes you can feel certain everything was accounted for but unless you'd
be willing to gamble your house on that then you have to give the customer the
benefit of the doubt however small that might be!
In truth a new buyer leaving negative feedback on their first transaction really
doesn't reflect well on them. In the end I guess it comes down to how important
your feedback is to you. Resolving and blocking may be better than having the
mark left against you?
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| | | | | | | Author: | callmesnake | | Posted: | Feb 17, 2023 09:06 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 44 times | | Topic: | Feedback | |
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| Used are assembled, new are in pieces. I would bet my house it was complete in
a heartbeat. I maybe have 3 torsos listed without arms. A complete figure going
out without arms just wouldn't happen. Maybe hair, although that seems really
unlikely as well.
The problem is they are not disputing it, they never contacted me, and just left
bad feedback, so the horse is already out of the barn.
In Feedback, infinibrix writes:
| | In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
|
Out of interest do you send your minifigs assembled only it can be much harder
to be sure everything was accounted for when sending them unassembled. Either
way sometimes you can feel certain everything was accounted for but unless you'd
be willing to gamble your house on that then you have to give the customer the
benefit of the doubt however small that might be!
In truth a new buyer leaving negative feedback on their first transaction really
doesn't reflect well on them. In the end I guess it comes down to how important
your feedback is to you. Resolving and blocking may be better than having the
mark left against you?
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| | | | | | | Author: | infinibrix | | Posted: | Feb 17, 2023 09:11 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 48 times | | Topic: | Feedback | |
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| In Feedback, infinibrix writes:
| | In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
|
Out of interest do you send your minifigs assembled only it can be much harder
to be sure everything was accounted for when sending them unassembled. Either
way sometimes you can feel certain everything was accounted for but unless you'd
be willing to gamble your house on that then you have to give the customer the
benefit of the doubt however small that might be!
In truth a new buyer leaving negative feedback on their first transaction really
doesn't reflect well on them. In the end I guess it comes down to how important
your feedback is to you. Resolving and blocking may be better than having the
mark left against you?
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just to add that looking back at your post missing hair would be plausible but
missing arms I guess is very hard for you to miss so they are almost certainly
trying it on though what I've said above still stands. Unfortunately dealing
with problem buyers comes hand in hand with selling online and its how you choose
to deal with them that is sometimes more important than the loss itself
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| | | | | Author: | yorbrick | | Posted: | Feb 17, 2023 09:36 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms.
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Presumably it is a normal figure that has hair, and arms that are attached to
a torso? The hair might be an understandable mistake by the buyer if it was a
minifig that is pictured wearing a helmet but also comes with a replacement hair
in a set, as some buyers seem to think that extra accessories should be included
even though the picture and inventory shows they are not.
But missing arms is quite unbelievable. Arms don't normally just fall off,
you have to knowingly raise them and click them off. For it to happen in postage
for one arm is very unlikely. For two arms to fall off a torso and for them
both to fall out of the package seems incredibly unlikely indeed.
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| | | | | Author: | jennnifer | | Posted: | Feb 17, 2023 09:59 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
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In the future, set the order out on a white sheet of paper and take a quick photo
before shipping. That way you can be sure of what went into the package at your
end. You also have something to show the buyer to 'jog' their memory
of what might be missing.
Jen
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| | | | | Author: | axaday | | Posted: | Feb 17, 2023 10:55 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 51 times | | Topic: | Feedback | |
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| In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
|
When I started taking a picture of every order when packing AND TELLING THEM
SO IN THE DRIVETHROUGH, claims that I had made a mistake went way down.
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| | | | | | | Author: | zorbanj | | Posted: | Feb 17, 2023 13:29 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 43 times | | Topic: | Feedback | |
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| What is the language you use in the drive through?
In Feedback, axaday writes:
| |
When I started taking a picture of every order when packing AND TELLING THEM
SO IN THE DRIVETHROUGH, claims that I had made a mistake went way down.
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| | | | | | | | | Author: | randyf | | Posted: | Feb 17, 2023 13:46 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 52 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
| | What is the language you use in the drive through?
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Probably English. 
| | In Feedback, axaday writes:
| |
When I started taking a picture of every order when packing AND TELLING THEM
SO IN THE DRIVETHROUGH, claims that I had made a mistake went way down.
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| | | | | | | | | | | Author: | maxx3001 | | Posted: | Feb 17, 2023 14:32 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 57 times | | Topic: | Feedback | |
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| In Feedback, randyf writes:
| | In Feedback, zorbanj writes:
| | What is the language you use in the drive through?
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Probably English.
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| | In Feedback, axaday writes:
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When I started taking a picture of every order when packing AND TELLING THEM
SO IN THE DRIVETHROUGH, claims that I had made a mistake went way down.
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Feb 17, 2023 18:38 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 44 times | | Topic: | Feedback | |
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Cause of death, third degree burns!
In Feedback, randyf writes:
| | In Feedback, zorbanj writes:
| | What is the language you use in the drive through?
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Probably English.
| | In Feedback, axaday writes:
| |
When I started taking a picture of every order when packing AND TELLING THEM
SO IN THE DRIVETHROUGH, claims that I had made a mistake went way down.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Feb 17, 2023 18:55 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
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Cause of death, third degree burns!
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| |
In Feedback, randyf writes:
| | In Feedback, zorbanj writes:
| | What is the language you use in the drive through?
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Probably English.
| | In Feedback, axaday writes:
| |
When I started taking a picture of every order when packing AND TELLING THEM
SO IN THE DRIVETHROUGH, claims that I had made a mistake went way down.
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| | | | | | | | | Author: | axaday | | Posted: | Feb 17, 2023 16:28 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 55 times | | Topic: | Feedback | |
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| In Feedback, zorbanj writes:
| | What is the language you use in the drive through?
In Feedback, axaday writes:
| |
When I started taking a picture of every order when packing AND TELLING THEM
SO IN THE DRIVETHROUGH, claims that I had made a mistake went way down.
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....I counted everything twice and took a reference picture and carefully packed
your order and I expect everything will arrive safely and soon...
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Feb 17, 2023 18:39 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 32 times | | Topic: | Feedback | |
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| Thanks, this is something I never thought of doing.
In Feedback, axaday writes:
| | In Feedback, zorbanj writes:
| | What is the language you use in the drive through?
In Feedback, axaday writes:
| |
When I started taking a picture of every order when packing AND TELLING THEM
SO IN THE DRIVETHROUGH, claims that I had made a mistake went way down.
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....I counted everything twice and took a reference picture and carefully packed
your order and I expect everything will arrive safely and soon...
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| | | | | | | Author: | Brickitty | | Posted: | Feb 17, 2023 16:58 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 49 times | | Topic: | Feedback | |
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| In Feedback, axaday writes:
| | When I started taking a picture of every order when packing AND TELLING THEM
SO IN THE DRIVETHROUGH, claims that I had made a mistake went way down.
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Yup. After 3 or 4 buyers tried to lie about missing parts in my first month (usually
the most expensive parts in an order, when I had photographic evidence that they
were sent), I added a line in my Terms about taking pictures and/or video of
every order. Since then, I've had maybe 3 false claims in 18 months, and
all of them miraculously "found" the parts after I responded that they
were present in the pictures. I think it also helps to have an excellent reputation
for sending out complete and undamaged orders every time, as it seems we both
do -- buyers would have to be pretty bold to try to make false claims.
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| | | | | | | Author: | SezaR | | Posted: | Feb 17, 2023 20:19 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 51 times | | Topic: | Feedback | |
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| In Feedback, axaday writes:
| | In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
|
When I started taking a picture of every order when packing AND TELLING THEM
SO IN THE DRIVETHROUGH, claims that I had made a mistake went way down.
|
My experience is quite different.
I sell many sets that come with many parts. Many buyers claimed some parts were
missing but i know ypon verifying their claims, that i did not send those parts
or i made a mistake and sent a different part or they claimed few cheap common
parts were missing.
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| | | | | Author: | Leftoverbricks | | Posted: | Feb 17, 2023 11:31 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 53 times | | Topic: | Feedback | |
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| In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
|
It won't help you in this particular case but I always make pictures from
the assembled order, like this.
When it's a zero feedback user from abroad I also take pictures of the packaged
envelope/package.
While it's not 100% proof in court it will help you to sort out things later.
For me it's also a valuable check if a buyer claims he missed a part from
the order. I use my picture to check and most of times I indeed missed that part...
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| | | | | | | Author: | Leftoverbricks | | Posted: | Feb 17, 2023 11:32 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 53 times | | Topic: | Feedback | |
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| | Clicked the post button too soon... |
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| | | | | Author: | benji25110514 | | Posted: | Feb 17, 2023 12:36 | | Subject: | Re: Inaccurate feedback problem | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, callmesnake writes:
| | Up until today I'd had nothing but positive feedback. When I checked this
morning, I saw that someone I had sold a minifigure to left a negative review
of my store saying it came with no hair and no arms. This is absolutely untrue.
Obviously, I'm not sending out partial minifigures with my feedback, and
it's not like missing hair and arms would be a mistake that could squeeze
by you. I would think with the fact that this person has 0 feedback that they
were trying to extort me for a free piece, but that's not the case because
they never even reached out via the messenger system to say they were dissatisfied.
I sent them a quick message this morning asking if they had maybe gotten the
order from me mixed up with another order they placed at the same time, but haven't
heard anything back yet. I'm bummed that my first piece of negative feedback
is completely untrue. Is there anything I can do?
|
Its always a tricky one this, One of the ways around this one could be if you
use online postage? i.e do you pack your own items and weigh them yourself before
purchasing a postage labell online and then dropping them of at a local postoffice?
i ask because the weight would be recorded and this is almost a guaranteed way
to identify weather the figure and parts were sent.
just simply weigh the same envelope and parts you sent to see if the postage
weight matches, give or take a grame of course. or check the receipt. The weight
of postage envelopes has proven to be a great asset in the sellers tool box.
just thought i share that incase it helps,
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USA, Ohio
United Kingdom, England
Ireland, Meath
Netherlands, Utrecht
Canada, Ontario
