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| | | Author: | fxpijs  | | Posted: | Feb 6, 2023 15:28 | | Subject: | Rare piece lost in mail - what happens now? | | Viewed: | 291 times | | Topic: | Problem Order | |
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| Hello to all Bricklink users reading this. About 3 months ago I ordered a rare
Star Wars piece from a seller. They were very nice to me, and took pictures of
the piece as to my request so I could see the printing is good. Everything was
great.
So I made the order, and specifically requested tracked shipping since it is
an expensive order. However, it never arrived. The tracking did not update since
November in the seller's country. I called my local post service and they
told me they cannot help - so I contacted the seller and ask if they can do anything,
and they told me it's probably just lost.
Seller:
| | | | "Sorry for late reply since i was moving home and closed my store recently, so i haven't check the message box here.
I have confirmed that i filled the correct address, so i think the package is probable lost. And sorry to say that i have nth to do on it."
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|
At this point I want to say - there is nothing in the store's terms about
responsibility over lost packages. So naturally the only terms that apply are
PayPal's buyer's protection (nothing in the store's terms overrides
that). So I ask for a refund.
From here, the following message chain started:
Me:
| | | | "Too bad, I really looked forward to it，it's going to be hard to replace. Maybe you could contact your local post office to know more? Maybe they have some record of where it was last seen? I'd really prefer the package being found - however if you believe nothing can be done then I'd ask for a refund."
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|
I waited 4 days and no reply, so I prompt them again:
| | | | "Hello again, it's been a few days, did you receive my message?"
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Seller:
| | | | "Since I didn't mention how to deal with refunds and the responsibilities for lost mail in store terms, I will propose that I refund half of the order payment to you and no neutral nor complaint feedback for each other, this is the best arrangement I can provide. If you end up get the item, you can keep it and no need to pay back me."
|
|
So the seller want us to share the loss. I don't believe this is the right
outcome since I am both under buyer's protection (again, nothing in the terms
say otherwise), and theoretically lost packages are sometimes returned to the
sender - so I'm left with nothing and half my money gone.
So I contact back:
| | | | "I'm sorry - but if your policy is to refund only half the items price in case of packages lost in mail, you should have been upfront about it in your terms.
However as you say yourself, you didn't mention anything about lost packages in your store terms - therefore the only rules that apply are PayPal terms, I am under buyer's protection. Why should I assume otherwise if you don't mention that in your terms?
Legally the seller is responsible to get the item to the buyer safely - the piece is yours until it physically reaches me.
I expect that you to honor your responsibility in this transaction and initiate a full refund of the entire order (which includes the shipping price). If you do so, I will even leave positive feedback since I believe it isn't your personal fault that the package was lost.
If I ever get the package I will honor our deal myself and pay you back (you can follow the tracking number to know if it reached me). However this is very unlikely to happen, since it's been 3 months already."
|
|
The seller still hasn't replied but it's not been long since I sent my
last message (I sent it just today).
So really I just want to get some insight with people more experienced with lost
packages than I am. Am I in the right for asking for a refund? What "should"
happen in this situation?
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| | | | | Author: | rab1234 | | Posted: | Feb 6, 2023 15:35 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 74 times | | Topic: | Problem Order | |
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| Open a non-shipping seller case in bricklink and file a paypal claim against
the seller. It sounds like he has no intention of refunding you.
In Problem Order, fxpijs writes:
| | Hello to all Bricklink users reading this. About 3 months ago I ordered a rare
Star Wars piece from a seller. They were very nice to me, and took pictures of
the piece as to my request so I could see the printing is good. Everything was
great.
So I made the order, and specifically requested tracked shipping since it is
an expensive order. However, it never arrived. The tracking did not update since
November in the seller's country. I called my local post service and they
told me they cannot help - so I contacted the seller and ask if they can do anything,
and they told me it's probably just lost.
Seller:
| | | | "Sorry for late reply since i was moving home and closed my store recently, so i haven't check the message box here.
I have confirmed that i filled the correct address, so i think the package is probable lost. And sorry to say that i have nth to do on it."
|
|
At this point I want to say - there is nothing in the store's terms about
responsibility over lost packages. So naturally the only terms that apply are
PayPal's buyer's protection (nothing in the store's terms overrides
that). So I ask for a refund.
From here, the following message chain started:
Me:
| | | | "Too bad, I really looked forward to it，it's going to be hard to replace. Maybe you could contact your local post office to know more? Maybe they have some record of where it was last seen? I'd really prefer the package being found - however if you believe nothing can be done then I'd ask for a refund."
|
|
I waited 4 days and no reply, so I prompt them again:
| | | | "Hello again, it's been a few days, did you receive my message?"
|
|
Seller:
| | | | "Since I didn't mention how to deal with refunds and the responsibilities for lost mail in store terms, I will propose that I refund half of the order payment to you and no neutral nor complaint feedback for each other, this is the best arrangement I can provide. If you end up get the item, you can keep it and no need to pay back me."
|
|
So the seller want us to share the loss. I don't believe this is the right
outcome since I am both under buyer's protection (again, nothing in the terms
say otherwise), and theoretically lost packages are sometimes returned to the
sender - so I'm left with nothing and half my money gone.
So I contact back:
| | | | "I'm sorry - but if your policy is to refund only half the items price in case of packages lost in mail, you should have been upfront about it in your terms.
However as you say yourself, you didn't mention anything about lost packages in your store terms - therefore the only rules that apply are PayPal terms, I am under buyer's protection. Why should I assume otherwise if you don't mention that in your terms?
Legally the seller is responsible to get the item to the buyer safely - the piece is yours until it physically reaches me.
I expect that you to honor your responsibility in this transaction and initiate a full refund of the entire order (which includes the shipping price). If you do so, I will even leave positive feedback since I believe it isn't your personal fault that the package was lost.
If I ever get the package I will honor our deal myself and pay you back (you can follow the tracking number to know if it reached me). However this is very unlikely to happen, since it's been 3 months already."
|
|
The seller still hasn't replied but it's not been long since I sent my
last message (I sent it just today).
So really I just want to get some insight with people more experienced with lost
packages than I am. Am I in the right for asking for a refund? What "should"
happen in this situation?
|
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| | | | | | | Author: | fxpijs | | Posted: | Feb 6, 2023 15:45 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 60 times | | Topic: | Problem Order | |
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| In Problem Order, rab1234 writes:
| | Open a non-shipping seller case in bricklink and file a paypal claim against
the seller. It sounds like he has no intention of refunding you.
|
Thanks for the reply.
I will wait a few days for them to respond, but assuming they aren't willing
to refund: is an NSS case appropriate for lost packages?
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| | | | | | | Author: | fxpijs | | Posted: | Feb 6, 2023 15:52 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 72 times | | Topic: | Problem Order | |
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| In Problem Order, zorbanj writes:
Sadly the sites don't help, still no further information. I also checked
directly in the English version of the seller's post company website, and
in my country's.
I have little faith the parcel can be found at this point. From my experience,
even the most delayed packages take 2 months to reach me - 3 months is way beyond
salvageable.
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| | | | | Author: | brac.brick | | Posted: | Feb 6, 2023 18:28 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 76 times | | Topic: | Problem Order | |
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| In Problem Order, fxpijs writes:
| | Hello to all Bricklink users reading this. About 3 months ago I ordered a rare
Star Wars piece from a seller. They were very nice to me, and took pictures of
the piece as to my request so I could see the printing is good. Everything was
great.
So I made the order, and specifically requested tracked shipping since it is
an expensive order. However, it never arrived. The tracking did not update since
November in the seller's country. I called my local post service and they
told me they cannot help - so I contacted the seller and ask if they can do anything,
and they told me it's probably just lost.
|
| | So really I just want to get some insight with people more experienced with lost
packages than I am. Am I in the right for asking for a refund? What "should"
happen in this situation?
|
If you paid with Paypal, open a dispute/ claim for non delivery . Go to Paypal
and click Help. I would also open an NSS on Bricklink - non shipping seller because
you don't have the product or a refund. If anything gets their attention,
that & the Paypal case will. Stop having any discussion with the seller, it's
obvious they do not want to help you or believe they are responsible. To open
an NSS, go to Problem Center and put in the order number, follow the prompts.
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| | | | | | | Author: | fxpijs | | Posted: | Feb 7, 2023 15:06 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, brac.brick writes:
| | If you paid with Paypal, open a dispute/ claim for non delivery . Go to Paypal
and click Help. I would also open an NSS on Bricklink - non shipping seller because
you don't have the product or a refund. If anything gets their attention,
that & the Paypal case will. Stop having any discussion with the seller, it's
obvious they do not want to help you or believe they are responsible. To open
an NSS, go to Problem Center and put in the order number, follow the prompts.
|
Thanks for the help. I have filed an NSS since the seller didn't respond.
If I file a PayPal case, does that null the NSS? If the NSS is complete, can
either side leave feedback?
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| | | | | | | | | Author: | SylvainLS | | Posted: | Feb 7, 2023 15:10 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 45 times | | Topic: | Problem Order | |
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| In Problem Order, fxpijs writes:
| | […]
Thanks for the help. I have filed an NSS since the seller didn't respond.
If I file a PayPal case, does that null the NSS? If the NSS is complete, can
either side leave feedback?
|
An NSS on BrickLink and a claim on PayPal are two separate things.
If the NSS is completed (in your favor), you’ll be able to give a feedback but
the seller won’t, and if they already did, it’ll be removed.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Feb 7, 2023 16:55 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 51 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, fxpijs writes:
| | […]
Thanks for the help. I have filed an NSS since the seller didn't respond.
If I file a PayPal case, does that null the NSS? If the NSS is complete, can
either side leave feedback?
|
An NSS on BrickLink and a claim on PayPal are two separate things.
If the NSS is completed (in your favor), you’ll be able to give a feedback but
the seller won’t, and if they already did, it’ll be removed.
|
Although if both claims go in at the same time and the seller knows they will
lose the paypal claim, they can refund and then show the refund to get rid of
the NSS and leave feedback.
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| | | | | | | | | | | | | Author: | fxpijs | | Posted: | Feb 7, 2023 17:15 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 53 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, fxpijs writes:
| | […]
Thanks for the help. I have filed an NSS since the seller didn't respond.
If I file a PayPal case, does that null the NSS? If the NSS is complete, can
either side leave feedback?
|
An NSS on BrickLink and a claim on PayPal are two separate things.
If the NSS is completed (in your favor), you’ll be able to give a feedback but
the seller won’t, and if they already did, it’ll be removed.
|
Although if both claims go in at the same time and the seller knows they will
lose the paypal claim, they can refund and then show the refund to get rid of
the NSS and leave feedback.
|
The PayPal claim is already closed in my favor, and I have been refunded by PayPal.
I assume that means the NSS claim is safe?
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| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Feb 7, 2023 17:56 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 65 times | | Topic: | Problem Order | |
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| | | The PayPal claim is already closed in my favor, and I have been refunded by PayPal.
I assume that means the NSS claim is safe?
|
I think the seller can show you have been refunded and therefore that the NSS
is not valid. They don't have to ship if you've been refunded.
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| | | | | | | | | | | | | | | | | Author: | fxpijs | | Posted: | Feb 7, 2023 18:26 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 60 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | | | The PayPal claim is already closed in my favor, and I have been refunded by PayPal.
I assume that means the NSS claim is safe?
|
I think the seller can show you have been refunded and therefore that the NSS
is not valid. They don't have to ship if you've been refunded.
|
Hmm. Other people commented here that paypal cases and NSS cases do not interfere
with one another, and even in the help page it seems BL encourage buyers to contact
paypal help center: https://www.bricklink.com/help.asp?helpID=110
| | | | BrickLink does not have the ability to issue refunds. To file a chargeback or payment dispute, please contact your payment source directly.
Refund/Dispute Instruction Links:
PayPal Payments: please vist Problem with orders in PayPal's help center.
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|
Does it still count as a refund from the seller if the claim was refunded by
paypal themselves?
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| | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 7, 2023 19:03 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 51 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | | | The PayPal claim is already closed in my favor, and I have been refunded by PayPal.
I assume that means the NSS claim is safe?
|
I think the seller can show you have been refunded and therefore that the NSS
is not valid. They don't have to ship if you've been refunded.
|
I don't agree at all.
If they did NOT ship or they don't want to cover a loss, it's just the
same: NSS stands.
Much more, the seller won't be able to do this more than 3 times, even if
every time PayPal refunds the buyer.
This isn't normal shop procedure that PayPal has to refund a buyer 3 months
later 
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| | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Feb 8, 2023 02:08 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | In Problem Order, yorbrick writes:
| | | | The PayPal claim is already closed in my favor, and I have been refunded by PayPal.
I assume that means the NSS claim is safe?
|
I think the seller can show you have been refunded and therefore that the NSS
is not valid. They don't have to ship if you've been refunded.
|
I don't agree at all.
If they did NOT ship or they don't want to cover a loss, it's just the
same: NSS stands.
Much more, the seller won't be able to do this more than 3 times, even if
every time PayPal refunds the buyer.
This isn't normal shop procedure that PayPal has to refund a buyer 3 months
later
|
I don't agree either, but what is important is how BL see it. Do they see
the (forced) refund as a refund?
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| | | | | | | | | Author: | 1001bricks | | Posted: | Feb 7, 2023 15:10 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 61 times | | Topic: | Problem Order | |
|
| In Problem Order, fxpijs writes:
| | In Problem Order, brac.brick writes:
| | If you paid with Paypal, open a dispute/ claim for non delivery . Go to Paypal
and click Help. I would also open an NSS on Bricklink - non shipping seller because
you don't have the product or a refund. If anything gets their attention,
that & the Paypal case will. Stop having any discussion with the seller, it's
obvious they do not want to help you or believe they are responsible. To open
an NSS, go to Problem Center and put in the order number, follow the prompts.
|
Thanks for the help. I have filed an NSS since the seller didn't respond.
|
Great!
| | If I file a PayPal case, does that null the NSS?
|
No.
| | If the NSS is complete, can either side leave feedback?
|
No, only you.
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| | | | | Author: | yoavheskia | | Posted: | Feb 7, 2023 17:11 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 70 times | | Topic: | Problem Order | |
|
| Hello my friend! 
We are dealing here also with the Israeli P.O which is, as you know , not the
most reliable company in the world. BUT they never lost any package tracked I
ordered.
Some time the don't scan it, some time is get stuck in the customs etc.
My theory is that 2 things happened:
1. the other PO from the seller country failed to scan the item before it was
shipped to Israel.
2. The Israeli customs holds it now and sometimes packages get stuck there for
long time.
I have few examples to give about packages that arrived to me after more than
100 days!
Good luck, I hope you'll receive your rare item!
Yoav
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| | | | | | | Author: | fxpijs | | Posted: | Feb 7, 2023 18:20 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
| | Hello my friend!
We are dealing here also with the Israeli P.O which is, as you know , not the
most reliable company in the world. BUT they never lost any package tracked I
ordered.
Some time the don't scan it, some time is get stuck in the customs etc.
My theory is that 2 things happened:
1. the other PO from the seller country failed to scan the item before it was
shipped to Israel.
2. The Israeli customs holds it now and sometimes packages get stuck there for
long time.
I have few examples to give about packages that arrived to me after more than
100 days!
Good luck, I hope you'll receive your rare item!
Yoav
|
I hope you're right, from my experience Israel Post have been terrible to
deal with, especially since COVID, but not that bad. In the unlikely case
my package ever arrives I will honor my deal with the seller and pay them back.
This is really a dream scenario for me since it was a rare piece, I'd just
rather get it without issues.
(to be honest - I don't know what people here consider as "rare",
I imagine when people here hear the word "rare" they think about some
extremely niche or old pieces that sell for hundreds of dollars. It wasn't
THAT kind of piece, it's readily available from a number of stores, just
relatively expensive.)
Anyway I think 3 months should be enough time to consider the package lost and
move on, this has to happen at some point.
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| | | | | | | | | Author: | yoavheskia | | Posted: | Feb 8, 2023 03:06 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 50 times | | Topic: | Problem Order | |
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| This package arrived to me after 120 days!
My guess you'll receive your order eventually.
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| | | | | | | | | | | Author: | fxpijs | | Posted: | Feb 8, 2023 08:43 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
| | This package arrived to me after 120 days!
My guess you'll receive your order eventually.
|
Woah, that's the mother of all delays, haha. What I find funny is how your
package got to Modiin sorting office quite quickly, but then sat there for ages.
So technically it got scanned very fast, it's just nobody transported it
to your local delivery unit.
Relative to you I was treated like a VIP customer with my past orders (which
is completely absurd!).
Can I ask what was in your package? Was it a big box?
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| | | | | | | | | | | | | | | Author: | fxpijs | | Posted: | Feb 8, 2023 10:12 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 42 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
Dang! The seller is really to be commended.
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| | | | | Author: | Adjour | | Posted: | Feb 7, 2023 19:41 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 69 times | | Topic: | Problem Order | |
|
| I unfortunately had a lost package this week. It happens, the seller should have
refunded you as soon as he realized it was lost.
This split loss thing is stupid, imo
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| | | | | Author: | Gaston.La.Brick | | Posted: | Feb 8, 2023 03:53 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 54 times | | Topic: | Problem Order | |
|
| Since the seller wasn't planning to do take his responsibility and you were
forced to use the PayPal seller protection, I advise you to:
1) open a NSS to avoid a negative feedback from the seller
2) after NSS is finished, put a negative comment for the seller to warn other
buyers this is a seller who doesn't want to refund when the parcel doesn't
arrive
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| | | | | | | Author: | SezaR | | Posted: | Feb 8, 2023 04:15 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 52 times | | Topic: | Problem Order | |
|
| In Problem Order, Gaston.La.Brick writes:
| | Since the seller wasn't planning to do take his responsibility and you were
forced to use the PayPal seller protection, I advise you to:
1) open a NSS to avoid a negative feedback from the seller
|
The NSS is valid. Because
- The seller indeed shipped. The tracking shows it is stuck somewhere.
- Even if the seller did not shipped, the payment is refunded.
If only one of the above-mentioned cases happen, the help desk removes the NSS
strike if the seller submit documents. After that, the seller can leave his feedback.
| | 2) after NSS is finished, put a negative comment for the seller to warn other
buyers this is a seller who doesn't want to refund when the parcel doesn't
arrive
|
You may also receive negative feedback from him as the NSS will most likely be
removed by BL.
Though, you can include something like see the Message 1391875
on the forum so people can read the whole reason and details why you left a
negative feedback.
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| | | | | | | | | Author: | pitz8008 | | Posted: | Feb 8, 2023 08:16 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 41 times | | Topic: | Problem Order | |
|
| In Problem Order, SezaR writes:
| | In Problem Order, Gaston.La.Brick writes:
| | Since the seller wasn't planning to do take his responsibility and you were
forced to use the PayPal seller protection, I advise you to:
1) open a NSS to avoid a negative feedback from the seller
|
The NSS is valid. Because
- The seller indeed shipped. The tracking shows it is stuck somewhere.
- Even if the seller did not shipped, the payment is refunded.
If only one of the above-mentioned cases happen, the help desk removes the NSS
strike if the seller submit documents. After that, the seller can leave his feedback.
| | 2) after NSS is finished, put a negative comment for the seller to warn other
buyers this is a seller who doesn't want to refund when the parcel doesn't
arrive
|
You may also receive negative feedback from him as the NSS will most likely be
removed by BL.
Though, you can include something like see the Message 1391875
on the forum so people can read the whole reason and details why you left a
negative feedback.
|
I don't know, just looking at the wording, "Non Shipping Seller",
it really doesn't seem to apply here. I remember back when words and definitions
actually used to mean something.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 8, 2023 10:40 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 40 times | | Topic: | Problem Order | |
|
| | | | | You may also receive negative feedback from him as the NSS will most likely be
removed by BL.
Though, you can include something like see the Message 1391875
on the forum so people can read the whole reason and details why you left a
negative feedback.
|
I don't know, just looking at the wording, "Non Shipping Seller",
it really doesn't seem to apply here.
|
You order me a 100$ order.
I ship a bag of sea sand to a random inexistant address close to yours.
Tracking shows it's shipped to your place, but it's lost.
Did I ship your order?
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| | | | | | | | | | | | | Author: | pitz8008 | | Posted: | Feb 8, 2023 10:47 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 40 times | | Topic: | Problem Order | |
|
| In Problem Order, 1001bricks writes:
| | | | | | You may also receive negative feedback from him as the NSS will most likely be
removed by BL.
Though, you can include something like see the Message 1391875
on the forum so people can read the whole reason and details why you left a
negative feedback.
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I don't know, just looking at the wording, "Non Shipping Seller",
it really doesn't seem to apply here.
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You order me a 100$ order.
I ship a bag of sea sand to a random inexistant address close to yours.
Tracking shows it's shipped to your place, but it's lost.
Did I ship your order?
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While I agree that your example would constitute a Non Shipping Seller, I don't
believe that is what is taking place here. The buyer isn't accusing the seller
of not shipping the order in this case. They are complaining that the order has
not been received. Which I agree with the seller for being upset about that.
However, the buyer is not accusing the seller of not shipping their order. Hence
the wording of "Non Shipping Seller" not applying here. Again, that's
if we are going to take "Non Shipping Seller" for what the words would
appear to mean.
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| | | | | | | | | | | | | | | Author: | fxpijs | | Posted: | Feb 8, 2023 11:02 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, pitz8008 writes:
| | In Problem Order, 1001bricks writes:
| | | | | | You may also receive negative feedback from him as the NSS will most likely be
removed by BL.
Though, you can include something like see the Message 1391875
on the forum so people can read the whole reason and details why you left a
negative feedback.
|
I don't know, just looking at the wording, "Non Shipping Seller",
it really doesn't seem to apply here.
|
You order me a 100$ order.
I ship a bag of sea sand to a random inexistant address close to yours.
Tracking shows it's shipped to your place, but it's lost.
Did I ship your order?
|
While I agree that your example would constitute a Non Shipping Seller, I don't
believe that is what is taking place here. The buyer isn't accusing the seller
of not shipping the order in this case. They are complaining that the order has
not been received. Which I agree with the seller for being upset about that.
However, the buyer is not accusing the seller of not shipping their order. Hence
the wording of "Non Shipping Seller" not applying here. Again, that's
if we are going to take "Non Shipping Seller" for what the words would
appear to mean.
|
I am not directly accusing the seller of not shipping - but while there is a
tracking number I can only know the seller sent something to my country.
I will never know what was inside the package. It's possible, like 1001bricks
says, that the contents were in some way wrong. I can neither confirm nor deny
the seller has shipped the right item to the right address.
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| | | | | Author: | infinibrix | | Posted: | Feb 8, 2023 06:19 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 68 times | | Topic: | Problem Order | |
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| You are correct in that the Seller is fully responsible for ensuring you receive
what you ordered and if you don't receive what you ordered, tracking or no
tracking its for the seller to refund the buyer and attempt to claim any losses
back from the courier company!
Either way just another thing to note within the sellers comments:-
"I will propose that I refund half of the order payment to you and no neutral
nor complaint feedback for each other"
This alone is classed as Feedback Extortion and even saying something like "If
you agree to this I will leave positive feedback" implies that if you don't
conform to what is being suggested a negative outcome is highly probable i.e
Blackmail!
Also just as a friendly bit of advice in relation to your own comment here:-
"If you do so, I will even leave positive feedback since I believe it isn't
your personal fault that the package was lost."
This would also be classed as feedback extortion even though overall you are
in the right with regards to the situation overall
I don't know how hot Bricklink is on Feedback extortion but on ebay the word
"Feedback" should never be brought into conversation at all. It is for
the buyer alone to decide on what feedback to leave once the transaction is completed
and all communications ended. It should never be used as a bargaining tool. The
other thing is that most sellers will try and do right by you anyway and so mentioning
feedback will only get a sellers back up as they would rather be seen as doing
the right thing off their own back and not just because you mentioned feedback!
Overall your situation is yet again another reason why Bricklink should adopt
ebay's feedback system where only the buyer can leave feedback!
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| | | | | | | Author: | fxpijs | | Posted: | Feb 8, 2023 09:06 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 47 times | | Topic: | Problem Order | |
|
| In Problem Order, infinibrix writes:
| | You are correct in that the Seller is fully responsible for ensuring you receive
what you ordered and if you don't receive what you ordered, tracking or no
tracking its for the seller to refund the buyer and attempt to claim any losses
back from the courier company!
Either way just another thing to note within the sellers comments:-
"I will propose that I refund half of the order payment to you and no neutral
nor complaint feedback for each other"
This alone is classed as Feedback Extortion and even saying something like "If
you agree to this I will leave positive feedback" implies that if you don't
conform to what is being suggested a negative outcome is highly probable i.e
Blackmail!
Also just as a friendly bit of advice in relation to your own comment here:-
"If you do so, I will even leave positive feedback since I believe it isn't
your personal fault that the package was lost."
This would also be classed as feedback extortion even though overall you are
in the right with regards to the situation overall
I don't know how hot Bricklink is on Feedback extortion but on ebay the word
"Feedback" should never be brought into conversation at all. It is for
the buyer alone to decide on what feedback to leave once the transaction is completed
and all communications ended. It should never be used as a bargaining tool. The
other thing is that most sellers will try and do right by you anyway and so mentioning
feedback will only get a sellers back up as they would rather be seen as doing
the right thing off their own back and not just because you mentioned feedback!
Overall your situation is yet again another reason why Bricklink should adopt
ebay's feedback system where only the buyer can leave feedback!
|
Oh, I never thought about it this way! The message I wanted the seller to get
is "You shouldn't worry about feedback, some crazy buyers might be
angry with the sellers even though they have no control over the mail service,
but get it's not your personal fault and won't hold any personal grudge,
even if this communication went back and forth for 2 weeks now - that's OK".
That's it, just wanting to say I'm chill.
That said, I will listen to your advice refrain from talking about feedback in
the future, just to be sure.
I think the biggest problem with BL feedback system is how non-transparent it
is. Anyone can just make up any horror story about the other party - and nobody
can confirm if it's true. Also the character limit is so small, instead of
telling the story as it is, you see some people trying to be as sassy and insulting
as they can instead of just writing the objective facts of what they didn't
like.
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| | | | | | | | | Author: | infinibrix | | Posted: | Feb 8, 2023 18:50 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 59 times | | Topic: | Problem Order | |
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| In Problem Order, fxpijs writes:
| | Oh, I never thought about it this way! The message I wanted the seller to get
is "You shouldn't worry about feedback, some crazy buyers might be
angry with the sellers even though they have no control over the mail service,
but get it's not your personal fault and won't hold any personal grudge,
even if this communication went back and forth for 2 weeks now - that's OK".
That's it, just wanting to say I'm chill.
|
Yes and to be honest I read your message to the seller in exactly the way you
say where you was just trying to reassure the seller but if your having to reassure
the seller just in order to hope they see sense and do right by you then something
isn't quite right anyway and it becomes a bit like trying to reason with
a cat not to kill the mice while your gone!
The seller clearly doesn't understand their basic responsibilities and obligations
as a seller and so I don't think any amount of reasoning will change their
mindset.
Any seller with good intent will take responsibility for the issue and refund
or ship out a replacement with the minimal amount of fuss!
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| | | | | | | | | | | Author: | rtzx9r | | Posted: | Feb 8, 2023 19:20 | | Subject: | Re: Rare piece lost in mail - what happens now? | | Viewed: | 45 times | | Topic: | Problem Order | |
|
| In Problem Order, infinibrix writes:
| | In Problem Order, fxpijs writes:
| | Oh, I never thought about it this way! The message I wanted the seller to get
is "You shouldn't worry about feedback, some crazy buyers might be
angry with the sellers even though they have no control over the mail service,
but get it's not your personal fault and won't hold any personal grudge,
even if this communication went back and forth for 2 weeks now - that's OK".
That's it, just wanting to say I'm chill.
|
Yes and to be honest I read your message to the seller in exactly the way you
say where you was just trying to reassure the seller but if your having to reassure
the seller just in order to hope they see sense and do right by you then something
isn't quite right anyway and it becomes a bit like trying to reason with
a cat not to kill the mice while your gone!
The seller clearly doesn't understand their basic responsibilities and obligations
as a seller and so I don't think any amount of reasoning will change their
mindset.
Any seller with good intent will take responsibility for the issue and refund
or ship out a replacement with the minimal amount of fuss!
|
If a seller isn’t prepared to refund the order in a case like this, they need
to add insurance at their own cost. It would protect them in the case of non
delivery.
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Israel, Mehoz Tel Aviv
USA, North Carolina
France, Nouvelle-Aquitaine
United Kingdom, England
Belgium
Canada, British Columbia
