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| | Author: | _lukas_ | Posted: | Dec 14, 2022 04:43 | Subject: | what to do in case of fraud | Viewed: | 218 times | Topic: | Help | |
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| Hello,
I feel I have become a victim of a fraud. I have ordered an expensive set on
Friday evening, quickly got invoice which I have immediately paid. But then the
communication from the seller became flaky, after my request he confirmed sending
the item on Monday evening, without telling me the tracking ID. After some communication
I got the tracking ID but it didn't worked in the post company seller mentions
in his terms, some time later he sent me tracking link for other company, that
worked. But it says the package was not yet delivered to the parcel shop, only
the information about the package was entered in the system. Interestingly, this
information was created at the same time (late Monday evening) the seller sent
me a notification about package shipment. Today (Wednesday) the status of the
package hadn't changed. I am really depressed, it was supposed to be a Christmas
gift.
What should I do?
With regards,
Lukas
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| | | | Author: | yorbrick | Posted: | Dec 14, 2022 04:48 | Subject: | Re: what to do in case of fraud | Viewed: | 51 times | Topic: | Help | |
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| In Help, _lukas_ writes:
| Hello,
I feel I have become a victim of a fraud. I have ordered an expensive set on
Friday evening, quickly got invoice which I have immediately paid. But then the
communication from the seller became flaky, after my request he confirmed sending
the item on Monday evening, without telling me the tracking ID. After some communication
I got the tracking ID but it didn't worked in the post company seller mentions
in his terms, some time later he sent me tracking link for other company, that
worked. But it says the package was not yet delivered to the parcel shop, only
the information about the package was entered in the system. Interestingly, this
information was created at the same time (late Monday evening) the seller sent
me a notification about package shipment. Today (Wednesday) the status of the
package hadn't changed. I am really depressed, it was supposed to be a Christmas
gift.
What should I do?
|
Wait.
Is it from a Czech store? If so, how long does delivery usually take.
I don't know what couriers are like there, but often information is not updated
very quickly. It could well be posted but not scanned by the courier.
Also, what is the feedback of the store? If they are a long time user with decent
feedback, I'd definitely wait.
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| | | | | | Author: | _lukas_ | Posted: | Dec 14, 2022 08:30 | Subject: | Re: what to do in case of fraud | Viewed: | 72 times | Topic: | Help | |
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| | Is it from a Czech store? If so, how long does delivery usually take.
|
its actually from Denmark (to be shipped to Czech)
| Also, what is the feedback of the store?
|
As I said his communication is flaky, his responses are brief and only partially
complete (look like he just want to prolong the communication not resolve it
efficiently).
What most concerns me, he confirmed sending the package in personal communication,
however, the third day from the claimed shipment, the GLS tracking status is
"The parcel data was entered into the GLS IT system; the parcel was not yet handed
over to GLS.".
| If they are a long time user with decent
feedback, I'd definitely wait.
|
Well that account has two years of history, but only two (positive) feedbacks
as seller from the past two months and three positive feedback as buyer from
the last two years...
After directly asking him if it is a scam he stopped communicating instead of
explaining whats going on or proving the shipment.
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| | | | | | | | Author: | yorbrick | Posted: | Dec 14, 2022 08:37 | Subject: | Re: what to do in case of fraud | Viewed: | 51 times | Topic: | Help | |
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| | After directly asking him if it is a scam he stopped communicating instead of
explaining whats going on or proving the shipment.
|
So you accused him of being a scammer after a couple of working days for an international
order? No wonder they are not replying to you.
If you placed an order friday evening, even if he packed it quickly and posted
it saturday it could well be monday or tuesday before it is actually scanned.
And in that time he gets accused of being a scammer.
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| | | | Author: | wildchicken13 | Posted: | Dec 14, 2022 05:01 | Subject: | Re: what to do in case of fraud | Viewed: | 62 times | Topic: | Help | |
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| In Help, _lukas_ writes:
| Hello,
I feel I have become a victim of a fraud. I have ordered an expensive set on
Friday evening, quickly got invoice which I have immediately paid. But then the
communication from the seller became flaky, after my request he confirmed sending
the item on Monday evening, without telling me the tracking ID. After some communication
I got the tracking ID but it didn't worked in the post company seller mentions
in his terms, some time later he sent me tracking link for other company, that
worked. But it says the package was not yet delivered to the parcel shop, only
the information about the package was entered in the system. Interestingly, this
information was created at the same time (late Monday evening) the seller sent
me a notification about package shipment. Today (Wednesday) the status of the
package hadn't changed. I am really depressed, it was supposed to be a Christmas
gift.
What should I do?
With regards,
Lukas
|
I'm sorry to hear that. You may want to take a look at this page:
https://www.bricklink.com/help.asp?helpID=2087
In particular, if the tracking number still shows that the package has not been
shipped within 7 days from the initial order date, you may file a non-shipping
seller (NSS) alert.
However, in this situation, I would advocate patience. Christmas is near and
many BrickLink sellers are experiencing higher than usual sales, which translates
into slower than usual order turnaround times. The postal service is also experiencing
higher than usual volume, which translates into slower than usual delivery times.
And sometimes, it can take a few days for the package to be scanned into the
system and the tracking information to show that it has been shipped. For these
reasons, I would not necessarily accuse the seller of fraud in this situation.
My advice to you is that if you absolutely need an order fulfilled within a certain
timeframe, it is best to leave a note when placing the order. Most sellers will
do their best to meet your needs, but they don't know what those are unless
you tell them explicitly.
Also, did you read the store's terms page? Many sellers will state expected
order turnaround times in their terms, as well as note any potential delays.
Play well.
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| | | | | | Author: | _lukas_ | Posted: | Dec 14, 2022 08:37 | Subject: | Re: what to do in case of fraud | Viewed: | 68 times | Topic: | Help | |
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| | However, in this situation, I would advocate patience. Christmas is near and
many BrickLink sellers are experiencing higher than usual sales, which translates
into slower than usual order turnaround times. The postal service is also experiencing
higher than usual volume, which translates into slower than usual delivery times.
And sometimes, it can take a few days for the package to be scanned into the
system and the tracking information to show that it has been shipped. For these
reasons, I would not necessarily accuse the seller of fraud in this situation.
|
I would not too, if his communication was better, but each time I asked about
the shipment I got even more concerned by the answers... And after I directly
asked him if it is a fraud so I would have some time manage another gift for
our son he stopped communicating completely... If I just wait until next week
it would be already too late...
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| | | | | | | | Author: | wildchicken13 | Posted: | Dec 14, 2022 09:34 | Subject: | Re: what to do in case of fraud | Viewed: | 55 times | Topic: | Help | |
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| In Help, _lukas_ writes:
| I would not too, if his communication was better, but each time I asked about
the shipment I got even more concerned by the answers... And after I directly
asked him if it is a fraud so I would have some time manage another gift for
our son he stopped communicating completely... If I just wait until next week
it would be already too late...
|
BrickLink won't even let you open an NSS until 7 days from the order date.
And just because the tracking shows that the package hasn't been handed over
doesn't mean that it hasn't been shipped. Sometimes, it can take a few
days for the tracking information to update.
What exactly about the seller's communication troubles you? Refrain from
publicly sharing personal information like names or email addresses, but if
you provide some more details, we may be able to determine if it is likely to
be fraud.
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| | | | | | | | | | Author: | _lukas_ | Posted: | Dec 14, 2022 12:40 | Subject: | (Cancelled) | Viewed: | 41 times | Topic: | Help | |
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| (Cancelled) |
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| | | | | | | | | | Author: | _lukas_ | Posted: | Dec 14, 2022 12:53 | Subject: | Re: what to do in case of fraud | Viewed: | 57 times | Topic: | Help | |
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| [I have canceled the message as I realized I disclosed the package ID, this is
copy of the original message with the tracking URL removed]
| What exactly about the seller's communication troubles you? Refrain from
publicly sharing personal information like names or email addresses, but if
you provide some more details, we may be able to determine if it is likely to
be fraud.
|
I am just comparing to my positive experience I had with other sellers, this
time the communication concerned me -
Order Date: Thursday, Dec 8, 2022 18:19
Invoice: Friday, Dec 9, 8:46 (quick response...)
Payed by PayPal: Friday, Dec 9, 11:33
(... no response for three days ...)
Me on Monday Dec 12, 12:35:
Hello XX,
please, had you already sent the package? I still hadn't got any tracking
information, the current bricklink status states is "packed"...
With kinds regards,
Lukas
Seller, immediate response:
Hello Lukas
Yes, the package is packed and will be shipped this evening.
Best regards
XX
Monday, Dec 12, 22:24: I got notified from Bricklink about the package sent...
Me on Tuesday Dec 13, 12:45:
Hello XX,
thank you for update and for shiping the package! Would you please provide me
a tracking link or the package ID?
With regards,
Lukas
Seller on Tuesday, Dec 13, 2022, 14:05:
Yes of cause, tracking no: 92174194662
Best regards
XX
Me on Tuesday Dec 13, 14:25:
Hello XX,
there no such package registered by XxPost. By which company had you sent the
package? Please, could you send me exact tracking link?
With regards,
Lukas
Seller on Tuesday, Dec 13, 2022, 14:42:
Oh sorry, it's sent by GLS
https://...
Best regards
XX
Me on Tuesday, Dec 13, 14:47:
Thank you again, I am puzzled by parcel status, it says "The parcel data was
entered into the GLS IT system; the parcel was not yet handed over to GLS.",
you have sent the package yesterday, did you? Could you explain that?
Lukas
Seller on Tuesday, Dec 13, 16:30:
Yes, my experience with GLS is that it can take 1-2 days before it shows up
in there system, but i will and always do, check on the parcel to morrow morning.
Best regards
XX
(at this point I am starting to be somewhat concerned about the order...)
Me on Wednesday, Dec 14, 10:26:
XX,
there is no update of the package status. Please, tell me if this is a scam,
so I have some time to find another gift for our older son. It would really bad
Christmas if the younger son gets a big set and the older son would have nothing
just because we became victims of a fraud...
Lukas
Seller on Wednesday, Dec 14, 15:06:
Oh.....very sorry if you got that impression, i just came back from the GLS
shop, the sticker on the packed had fallen off, and therefore they couldn't
scan or ship it!
-a update should be visible soon 👍
Best regards
XX
I'm really curious how this is going to turn out. Of course its my fault
to solve x-mass presents just two weeks ahead... BTW I have ordered some other
set from different seller in Netherlands day later, the communication with the
seller was superb and I already have the package!
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| | | | | | | | | | | | Author: | wildchicken13 | Posted: | Dec 14, 2022 13:08 | Subject: | Re: what to do in case of fraud | Viewed: | 44 times | Topic: | Help | |
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| In Help, _lukas_ writes:
| I'm really curious how this is going to turn out. Of course its my fault
to solve x-mass presents just two weeks ahead... BTW I have ordered some other
set from different seller in Netherlands day later, the communication with the
seller was superb and I already have the package!
|
Most likely it is not fraud. The seller's responses are polite and timely
and the GLS website shows that the package has been shipped.
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| | | | | | | | | | | | Author: | jennnifer | Posted: | Dec 14, 2022 13:11 | Subject: | Re: what to do in case of fraud | Viewed: | 49 times | Topic: | Help | |
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| In Help, _lukas_ writes:
| [I have canceled the message as I realized I disclosed the package ID, this is
copy of the original message with the tracking URL removed]
| What exactly about the seller's communication troubles you? Refrain from
publicly sharing personal information like names or email addresses, but if
you provide some more details, we may be able to determine if it is likely to
be fraud.
|
I am just comparing to my positive experience I had with other sellers, this
time the communication concerned me -
Order Date: Thursday, Dec 8, 2022 18:19
Invoice: Friday, Dec 9, 8:46 (quick response...)
Payed by PayPal: Friday, Dec 9, 11:33
(... no response for three days ...)
Me on Monday Dec 12, 12:35:
Hello XX,
please, had you already sent the package? I still hadn't got any tracking
information, the current bricklink status states is "packed"...
With kinds regards,
Lukas
Seller, immediate response:
Hello Lukas
Yes, the package is packed and will be shipped this evening.
Best regards
XX
Monday, Dec 12, 22:24: I got notified from Bricklink about the package sent...
Me on Tuesday Dec 13, 12:45:
Hello XX,
thank you for update and for shiping the package! Would you please provide me
a tracking link or the package ID?
With regards,
Lukas
Seller on Tuesday, Dec 13, 2022, 14:05:
Yes of cause, tracking no: 92174194662
Best regards
XX
Me on Tuesday Dec 13, 14:25:
Hello XX,
there no such package registered by XxPost. By which company had you sent the
package? Please, could you send me exact tracking link?
With regards,
Lukas
Seller on Tuesday, Dec 13, 2022, 14:42:
Oh sorry, it's sent by GLS
https://...
Best regards
XX
Me on Tuesday, Dec 13, 14:47:
Thank you again, I am puzzled by parcel status, it says "The parcel data was
entered into the GLS IT system; the parcel was not yet handed over to GLS.",
you have sent the package yesterday, did you? Could you explain that?
Lukas
Seller on Tuesday, Dec 13, 16:30:
Yes, my experience with GLS is that it can take 1-2 days before it shows up
in there system, but i will and always do, check on the parcel to morrow morning.
Best regards
XX
(at this point I am starting to be somewhat concerned about the order...)
Me on Wednesday, Dec 14, 10:26:
XX,
there is no update of the package status. Please, tell me if this is a scam,
so I have some time to find another gift for our older son. It would really bad
Christmas if the younger son gets a big set and the older son would have nothing
just because we became victims of a fraud...
Lukas
Seller on Wednesday, Dec 14, 15:06:
Oh.....very sorry if you got that impression, i just came back from the GLS
shop, the sticker on the packed had fallen off, and therefore they couldn't
scan or ship it!
-a update should be visible soon 👍
Best regards
XX
I'm really curious how this is going to turn out. Of course its my fault
to solve x-mass presents just two weeks ahead... BTW I have ordered some other
set from different seller in Netherlands day later, the communication with the
seller was superb and I already have the package!
|
Ummm... I don't see anything remarkable about the seller's correspondence
with you. Yes, they messed up the tracking, but that could just be a result of
inexperience. They got back to you politely and promptly after every message.
You accused them of fraud and they were still nice to you!
| After directly asking him if it is a scam he stopped communicating instead of
explaining whats going on or proving the shipment.
|
At what point did he 'stop communicating' with you?
I hope it all works out.
Jen
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| | | | | | | | | | | | | | Author: | _lukas_ | Posted: | Dec 14, 2022 13:45 | Subject: | Re: what to do in case of fraud | Viewed: | 47 times | Topic: | Help | |
|
| OK, lets hope it will be fine... but why, in first place, he hadn't sent
me the tracking ID when it was shipped? when I asked for it next day, the ID
didn't worked, when I asked about that, he sent a tracking link where I could
read the package was just registered over the internet, but it was not physically
delivered to the shop, and this status hadn't changed until todays afternoon,
shouldn't all that not raised my concern? maybe its just a chain of some
bad coincidences, we will see next week...
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| | | | | | | | | | | | | | | | Author: | SylvainLS | Posted: | Dec 14, 2022 13:53 | Subject: | Re: what to do in case of fraud | Viewed: | 38 times | Topic: | Help | |
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| In Help, _lukas_ writes:
| OK, lets hope it will be fine... but why, in first place, he hadn't sent
me the tracking ID when it was shipped?
|
Sellers don’t always provide tracking without being asked.
| when I asked for it next day, the ID
didn't worked, when I asked about that, he sent a tracking link where I could
read the package was just registered over the internet, but it was not physically
delivered to the shop, and this status hadn't changed until todays afternoon,
shouldn't all that not raised my concern? maybe its just a chain of some
bad coincidences, we will see next week...
|
As the seller said, there was a problem with the sticker. And as several others
said, data is not always updated immediately.
If you’ve ever ordered from LEGO or Amazon or any other big company, you’ll see
the exact same thing happening: they say it’s shipped, give a number, and the
number is either “created but not presented” or not there at all!
If the seller has good feedback, there’s no real reasons to fear anything yet.
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| | | | | | | | | | | | | | | | Author: | wildchicken13 | Posted: | Dec 14, 2022 13:57 | Subject: | Re: what to do in case of fraud | Viewed: | 44 times | Topic: | Help | |
|
| In Help, _lukas_ writes:
| OK, lets hope it will be fine... but why, in first place, he hadn't sent
me the tracking ID when it was shipped? when I asked for it next day, the ID
didn't worked, when I asked about that, he sent a tracking link where I could
read the package was just registered over the internet, but it was not physically
delivered to the shop, and this status hadn't changed until todays afternoon,
shouldn't all that not raised my concern? maybe its just a chain of some
bad coincidences, we will see next week...
|
What you've described all sounds fairly normal to me. You mention that this
particular member has only two feedbacks as a seller, so they are probably still
learning. You can usually find the tracking number on the order details page
on BrickLink or the transaction details page on PayPal if you paid via PayPal.
I'm not familiar with GLS but USPS tracking can take 1-2 days to show that
the package has been shipped after it has been dropped off at the post office.
Nothing that you've described suggests fraud to me.
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| | | | | | | | | | | | | | | | | | Author: | _lukas_ | Posted: | Dec 19, 2022 16:35 | Subject: | Re: what to do in case of fraud | Viewed: | 45 times | Topic: | Help | |
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| The package finally arrived on Friday. I am very sorry that I suspected the seller
of fraud. Everything was perfectly fine in the end. It's a lesson for me
to be more patient and not be thrown off by minor setbacks. Thank you all for
your feedback and support.
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| | | | | | | | | | | | | | | | | | | | Author: | wildchicken13 | Posted: | Dec 19, 2022 17:42 | Subject: | Re: what to do in case of fraud | Viewed: | 33 times | Topic: | Help | |
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| In Help, _lukas_ writes:
| The package finally arrived on Friday. I am very sorry that I suspected the seller
of fraud. Everything was perfectly fine in the end. It's a lesson for me
to be more patient and not be thrown off by minor setbacks. Thank you all for
your feedback and support.
|
No worries. Buying and selling on BrickLink is a learning process.
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| | | | Author: | coevorden01 | Posted: | Dec 14, 2022 05:03 | Subject: | Re: what to do in case of fraud | Viewed: | 50 times | Topic: | Help | |
|
| In Help, _lukas_ writes:
| Hello,
I feel I have become a victim of a fraud. I have ordered an expensive set on
Friday evening, quickly got invoice which I have immediately paid. But then the
communication from the seller became flaky, after my request he confirmed sending
the item on Monday evening, without telling me the tracking ID. After some communication
I got the tracking ID but it didn't worked in the post company seller mentions
in his terms, some time later he sent me tracking link for other company, that
worked. But it says the package was not yet delivered to the parcel shop, only
the information about the package was entered in the system. Interestingly, this
information was created at the same time (late Monday evening) the seller sent
me a notification about package shipment. Today (Wednesday) the status of the
package hadn't changed. I am really depressed, it was supposed to be a Christmas
gift.
What should I do?
With regards,
Lukas
|
17track i always use to track and trace. they are more update then every other
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| | | | | | Author: | zorbanj | Posted: | Dec 14, 2022 09:06 | Subject: | Re: what to do in case of fraud | Viewed: | 56 times | Topic: | Help | |
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| In Help, coevorden01 writes:
|
17track i always use to track and trace. they are more update then every other
|
Link to 17track:
https://www.17track.net/en
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| | | | Author: | UTLF | Posted: | Dec 14, 2022 11:48 | Subject: | (Cancelled) | Viewed: | 74 times | Topic: | Help | |
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| (Cancelled) |
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| | | | | | Author: | Nubs_Select | Posted: | Dec 14, 2022 11:57 | Subject: | Re: what to do in case of fraud | Viewed: | 57 times | Topic: | Help | |
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| In Help, UTLF writes:
| It's only been 2 days since the label was created, I think you should be
a little more patient... if you want speed, buy from Amazon or Lego S@H, otherwise
you need to understand most sellers do this as a part time thing and have other
obligations in their life outside of Bricklink
|
You must be joking if you want fast deliver buy from LEGO S@H tell
me you haven’t ordered from LEGO without telling me you haven’t ordered from
LEGO in Canada
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| | | | | | | | Author: | UTLF | Posted: | Dec 14, 2022 13:42 | Subject: | (Cancelled) | Viewed: | 42 times | Topic: | Help | |
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| (Cancelled) |
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| | | | | | | | | | Author: | Nubs_Select | Posted: | Dec 14, 2022 13:53 | Subject: | Re: what to do in case of fraud | Viewed: | 33 times | Topic: | Help | |
|
| In Help, UTLF writes:
| | You must be joking if you want fast deliver buy from LEGO S@H tell me you haven’t ordered from LEGO without telling me you haven’t ordered from LEGO in Canada
|
I've had orders placed, shipped and delivered within 7 days, it's not
that bad
Even my most recent PAB order shipped within 3 days
|
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| | | | | | | | Author: | peregrinator | Posted: | Dec 14, 2022 13:52 | Subject: | Re: what to do in case of fraud | Viewed: | 37 times | Topic: | Help | |
|
| In Help, Nubs_Select writes:
| In Help, UTLF writes:
| It's only been 2 days since the label was created, I think you should be
a little more patient... if you want speed, buy from Amazon or Lego S@H, otherwise
you need to understand most sellers do this as a part time thing and have other
obligations in their life outside of Bricklink
|
You must be joking if you want fast deliver buy from LEGO S@H tell
me you haven’t ordered from LEGO without telling me you haven’t ordered from
LEGO in Canada
|
I just had an order that was placed on November 29 ship (not received!) yesterday.
But Lego S@H is usually fairly prompt.
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| | | | | | | | | | Author: | Nubs_Select | Posted: | Dec 14, 2022 13:55 | Subject: | Re: what to do in case of fraud | Viewed: | 35 times | Topic: | Help | |
|
| In Help, peregrinator writes:
| In Help, Nubs_Select writes:
| In Help, UTLF writes:
| It's only been 2 days since the label was created, I think you should be
a little more patient... if you want speed, buy from Amazon or Lego S@H, otherwise
you need to understand most sellers do this as a part time thing and have other
obligations in their life outside of Bricklink
|
You must be joking if you want fast deliver buy from LEGO S@H tell
me you haven’t ordered from LEGO without telling me you haven’t ordered from
LEGO in Canada
|
I just had an order that was placed on November 29 ship (not received!) yesterday.
But Lego S@H is usually fairly prompt.
|
except in canada where it stays in a warehouse for about a week before it gets
shipped when you look at tracking
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| | | | | | | | | | | | Author: | peregrinator | Posted: | Dec 14, 2022 14:09 | Subject: | Re: what to do in case of fraud | Viewed: | 32 times | Topic: | Help | |
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| In Help, Nubs_Select writes:
| except in canada where it stays in a warehouse for about a week before it gets
shipped when you look at tracking
|
Oh this was "in the warehouse" for about a week until it was "shipped" on Dec
7 ... but DHL didn't receive it until Dec 13.
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| | | | | | | | | | | | | | Author: | Nubs_Select | Posted: | Dec 14, 2022 14:10 | Subject: | Re: what to do in case of fraud | Viewed: | 37 times | Topic: | Help | |
|
| In Help, peregrinator writes:
| In Help, Nubs_Select writes:
| except in canada where it stays in a warehouse for about a week before it gets
shipped when you look at tracking
|
Oh this was "in the warehouse" for about a week until it was "shipped" on Dec
7 ... but DHL didn't receive it until Dec 13.
|
thats lego for you!
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| | | | | | | | | | | | | | | | Author: | peregrinator | Posted: | Dec 14, 2022 15:14 | Subject: | Re: what to do in case of fraud | Viewed: | 39 times | Topic: | Help | |
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| In Help, Nubs_Select writes:
| In Help, peregrinator writes:
| In Help, Nubs_Select writes:
| except in canada where it stays in a warehouse for about a week before it gets
shipped when you look at tracking
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Oh this was "in the warehouse" for about a week until it was "shipped" on Dec
7 ... but DHL didn't receive it until Dec 13.
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thats lego for you!
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Weirdly it was shipped in two packages as one part of the order was "backordered"
- and I've already received that part
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| | | | | | | | | | | | | | | | | | Author: | Nubs_Select | Posted: | Dec 14, 2022 15:15 | Subject: | Re: what to do in case of fraud | Viewed: | 47 times | Topic: | Help | |
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| In Help, peregrinator writes:
| In Help, Nubs_Select writes:
| In Help, peregrinator writes:
| In Help, Nubs_Select writes:
| except in canada where it stays in a warehouse for about a week before it gets
shipped when you look at tracking
|
Oh this was "in the warehouse" for about a week until it was "shipped" on Dec
7 ... but DHL didn't receive it until Dec 13.
|
thats lego for you!
|
Weirdly it was shipped in two packages as one part of the order was "backordered"
- and I've already received that part
|
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