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| | | Author: | Kefir101Awesome  | | Posted: | Sep 4, 2022 16:13 | | Subject: | Should I agree to cancel this order? | | Viewed: | 259 times | | Topic: | Problem Order | |
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| Hello there,
A rather large domestic ($50 USD) order was confirmed by a completely new buyer,
but then 30 minutes later the buyer made an order cancel request, citing the
reason under, "System Problem", with details "urgent buy, cannot wait for the
pending order". Bricklink says that buyer remorse or finding cheaper prices is
not a valid reason for canceling this order, and this is probably the case here,
but I also do not want to risk receiving negative feedback and ruin my 100% seller
praise. I reached out to the buyer yesterday with a high-priority flag, but no
response. What should I do?
Thank you.
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| | | | | Author: | Brickwilbo | | Posted: | Sep 4, 2022 16:33 | | Subject: | Re: Should I agree to cancel this order? | | Viewed: | 69 times | | Topic: | Problem Order | |
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| In Problem Order, Kefir101Awesome writes:
| | Hello there,
A rather large domestic ($50 USD) order was confirmed by a completely new buyer,
but then 30 minutes later the buyer made an order cancel request, citing the
reason under, "System Problem", with details "urgent buy, cannot wait for the
pending order". Bricklink says that buyer remorse or finding cheaper prices is
not a valid reason for canceling this order, and this is probably the case here,
but I also do not want to risk receiving negative feedback and ruin my 100% seller
praise. I reached out to the buyer yesterday with a high-priority flag, but no
response. What should I do?
Thank you.
|
Wait for a response.
Otherwise NPB. The buyer the can select the NPx option and cancel the order.
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| | | | | Author: | tknorr | | Posted: | Sep 4, 2022 16:55 | | Subject: | Re: Should I agree to cancel this order? | | Viewed: | 67 times | | Topic: | Problem Order | |
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| The entire BL feedback system is very biased towards the buyer. I wouldn't
risk the negative feedback. Just walk away from the order. Your bricks will eventually
sell another day.
I wish sellers had more/better options to appealing negative reviews. Too many
cases where the buyer clearly violated BL terms but leaves negative feedback
anyways.
In Problem Order, Kefir101Awesome writes:
| | Hello there,
A rather large domestic ($50 USD) order was confirmed by a completely new buyer,
but then 30 minutes later the buyer made an order cancel request, citing the
reason under, "System Problem", with details "urgent buy, cannot wait for the
pending order". Bricklink says that buyer remorse or finding cheaper prices is
not a valid reason for canceling this order, and this is probably the case here,
but I also do not want to risk receiving negative feedback and ruin my 100% seller
praise. I reached out to the buyer yesterday with a high-priority flag, but no
response. What should I do?
Thank you.
|
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| | | | | Author: | Elkenwood | | Posted: | Sep 4, 2022 17:13 | | Subject: | Re: Should I agree to cancel this order? | | Viewed: | 71 times | | Topic: | Problem Order | |
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| In Problem Order, Kefir101Awesome writes:
| | Hello there,
A rather large domestic ($50 USD) order was confirmed by a completely new buyer,
but then 30 minutes later the buyer made an order cancel request, citing the
reason under, "System Problem", with details "urgent buy, cannot wait for the
pending order". Bricklink says that buyer remorse or finding cheaper prices is
not a valid reason for canceling this order, and this is probably the case here,
but I also do not want to risk receiving negative feedback and ruin my 100% seller
praise. I reached out to the buyer yesterday with a high-priority flag, but no
response. What should I do?
Thank you.
|
I would not bother to try and hold the buyer to their obligation of placing the
order. That just opens the potential to many more issues. It's best to just
end the transaction as quickly and painlessly as possible.
Get the buyer to send you an order cancellation request through this link: https://www.bricklink.com/retractOrder.asp
Under reason, have them state "buyer mistake"
If 7 days since purchase passes with no response, just file it under as a NPB.
If they quickly send out a cancellation request, I wouldn't bother to even
leave feedback.
If you have to wait a week through the NPB process in which your inventory is
stuck in limbo, I'd leave a negative once the NPB is finalized through Bricklink.
Past the point of a NPB or cancellation, Bricklink will remove any retaliatory
feedback since the buyer never met their end of the obligation to start, which
is sending payment.
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| | | | | | | Author: | zorbanj | | Posted: | Sep 5, 2022 07:15 | | Subject: | Re: Should I agree to cancel this order? | | Viewed: | 59 times | | Topic: | Problem Order | |
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| It's longer than that. You can file an NPB after 5 days (used to be 7). Then
the buyer has a week to respond. If the buyer responds (but hasn't paid)
you have to wait another week to close the NPN. So even if the buyer ghosts you,
at least 12 days must pass from when the seller opens the NPB to when the seller
can close it.
https://www.bricklink.com/help.asp?helpID=72
In Problem Order, Elkenwood writes:
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If you have to wait a week through the NPB process in which your inventory is
stuck in limbo, I'd leave a negative once the NPB is finalized through Bricklink.
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| | | | | Author: | Andrsv | | Posted: | Sep 4, 2022 17:58 | | Subject: | Re: Should I agree to cancel this order? | | Viewed: | 53 times | | Topic: | Problem Order | |
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| In Problem Order, Kefir101Awesome writes:
| | Hello there,
A rather large domestic ($50 USD) order was confirmed by a completely new buyer,
but then 30 minutes later the buyer made an order cancel request, citing the
reason under, "System Problem", with details "urgent buy, cannot wait for the
pending order". Bricklink says that buyer remorse or finding cheaper prices is
not a valid reason for canceling this order, and this is probably the case here,
but I also do not want to risk receiving negative feedback and ruin my 100% seller
praise. I reached out to the buyer yesterday with a high-priority flag, but no
response. What should I do?
Thank you.
|
Definitive cancel the order and refund if he paid.
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| | | | | Author: | UTLF | | Posted: | Sep 4, 2022 18:34 | | Subject: | (Cancelled) | | Viewed: | 61 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | Brettj666 | | Posted: | Sep 4, 2022 21:32 | | Subject: | Re: Should I agree to cancel this order? | | Viewed: | 54 times | | Topic: | Problem Order | |
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| In Problem Order, Kefir101Awesome writes:
| | Hello there,
A rather large domestic ($50 USD) order was confirmed by a completely new buyer,
but then 30 minutes later the buyer made an order cancel request, citing the
reason under, "System Problem", with details "urgent buy, cannot wait for the
pending order". Bricklink says that buyer remorse or finding cheaper prices is
not a valid reason for canceling this order, and this is probably the case here,
but I also do not want to risk receiving negative feedback and ruin my 100% seller
praise. I reached out to the buyer yesterday with a high-priority flag, but no
response. What should I do?
Thank you.
|
The best way to get a negative is to force someone to pay
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| | | | | Author: | 00Mera00 | | Posted: | Sep 5, 2022 07:34 | | Subject: | Re: Should I agree to cancel this order? | | Viewed: | 72 times | | Topic: | Problem Order | |
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| In Problem Order, Kefir101Awesome writes:
| | Hello there,
A rather large domestic ($50 USD) order was confirmed by a completely new buyer,
but then 30 minutes later the buyer made an order cancel request, citing the
reason under, "System Problem", with details "urgent buy, cannot wait for the
pending order". Bricklink says that buyer remorse or finding cheaper prices is
not a valid reason for canceling this order, and this is probably the case here,
but I also do not want to risk receiving negative feedback and ruin my 100% seller
praise. I reached out to the buyer yesterday with a high-priority flag, but no
response. What should I do?
Thank you.
|
NEVER try to force a buyer to complete a transaction if they don't want to!
Bricklink is not set up in your favour as a seller! Get rid of the invoices and
only use instant checkout, that will remove a huge amount of hassle! If a buyer
requests to cancel just cancel it and move on!
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