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| | | Author: | Chrishvidt  | | Posted: | Jun 24, 2022 05:34 | | Subject: | Lies in negative feedback | | Viewed: | 388 times | | Topic: | Feedback | |
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| Help needed.
Had perfect feedback until the following happend:
Buyer orders a set and I send him a shipping price that is lower than what is
stated in the store terms. I give the discount without him asking me.
Then I see he requests to cancel the order because the shipping price is too
high, without even writing to me.
I send him the following message
"from: Chrishvidt Sent on: Jun 17, 2022 04:20
Hello
Can see you are requesting to cancel with the reason that I provided too high
a shipping price. The store terms state that it would cost an estimated USD 78.35
to ship and the priCe I gave you was USD 60.
So from my point of view, I am therefore quite surprised with a cancellation
request where it looks like I overcharged you, when in reality it was quite the
opposite.
How do you feel we should solve this issue?
Best regards
Christian"
He then gives me a bad feedback/complaint stating that I overcharged him on the
shipping, again without even sending me a message. Despite the fact that I just
cancelled the order, straight away.
I do in no way agree with such a complaint, and as I see it, it is both a lie
and damaging to my store, which before that had a perfect reputation. I even
tried writing him again without him responding to my message.
Tried to have the complaint removed and also tried helpdesk but no help at all.
What are my options when he clearly lies in the feedback?
Thank you
Christian 
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| | | | | Author: | Dino | | Posted: | Jun 24, 2022 05:38 | | Subject: | Re: Lies in negative feedback | | Viewed: | 99 times | | Topic: | Feedback | |
|
| In Feedback, Chrishvidt writes:
| | Help needed.
Had perfect feedback until the following happend:
Buyer orders a set and I send him a shipping price that is lower than what is
stated in the store terms. I give the discount without him asking me.
Then I see he requests to cancel the order because the shipping price is too
high, without even writing to me.
I send him the following message
"from: Chrishvidt Sent on: Jun 17, 2022 04:20
Hello
Can see you are requesting to cancel with the reason that I provided too high
a shipping price. The store terms state that it would cost an estimated USD 78.35
to ship and the priCe I gave you was USD 60.
So from my point of view, I am therefore quite surprised with a cancellation
request where it looks like I overcharged you, when in reality it was quite the
opposite.
How do you feel we should solve this issue?
Best regards
Christian"
He then gives me a bad feedback/complaint stating that I overcharged him on the
shipping, again without even sending me a message. Despite the fact that I just
cancelled the order, straight away.
I do in no way agree with such a complaint, and as I see it, it is both a lie
and damaging to my store, which before that had a perfect reputation. I even
tried writing him again without him responding to my message.
Tried to have the complaint removed and also tried helpdesk but no help at all.
What are my options when he clearly lies in the feedback?
Thank you
Christian
|
Hi Christian!
Why do you need help when you have already rated negatively as well?
Werner
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| | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:18 | | Subject: | Re: Lies in negative feedback | | Viewed: | 38 times | | Topic: | Feedback | |
|
| Did that afterwards. Even wrote him an email trying to sort it out but no reply
In Feedback, Dino1 writes:
| | In Feedback, Chrishvidt writes:
| | Help needed.
Had perfect feedback until the following happend:
Buyer orders a set and I send him a shipping price that is lower than what is
stated in the store terms. I give the discount without him asking me.
Then I see he requests to cancel the order because the shipping price is too
high, without even writing to me.
I send him the following message
"from: Chrishvidt Sent on: Jun 17, 2022 04:20
Hello
Can see you are requesting to cancel with the reason that I provided too high
a shipping price. The store terms state that it would cost an estimated USD 78.35
to ship and the priCe I gave you was USD 60.
So from my point of view, I am therefore quite surprised with a cancellation
request where it looks like I overcharged you, when in reality it was quite the
opposite.
How do you feel we should solve this issue?
Best regards
Christian"
He then gives me a bad feedback/complaint stating that I overcharged him on the
shipping, again without even sending me a message. Despite the fact that I just
cancelled the order, straight away.
I do in no way agree with such a complaint, and as I see it, it is both a lie
and damaging to my store, which before that had a perfect reputation. I even
tried writing him again without him responding to my message.
Tried to have the complaint removed and also tried helpdesk but no help at all.
What are my options when he clearly lies in the feedback?
Thank you
Christian
|
Hi Christian!
Why do you need help when you have already rated negatively as well?
Werner
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| | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:47 | | Subject: | Re: Lies in negative feedback | | Viewed: | 37 times | | Topic: | Feedback | |
|
| Did that after his feedback 🙂
In Feedback, Dino1 writes:
| | In Feedback, Chrishvidt writes:
| | Help needed.
Had perfect feedback until the following happend:
Buyer orders a set and I send him a shipping price that is lower than what is
stated in the store terms. I give the discount without him asking me.
Then I see he requests to cancel the order because the shipping price is too
high, without even writing to me.
I send him the following message
"from: Chrishvidt Sent on: Jun 17, 2022 04:20
Hello
Can see you are requesting to cancel with the reason that I provided too high
a shipping price. The store terms state that it would cost an estimated USD 78.35
to ship and the priCe I gave you was USD 60.
So from my point of view, I am therefore quite surprised with a cancellation
request where it looks like I overcharged you, when in reality it was quite the
opposite.
How do you feel we should solve this issue?
Best regards
Christian"
He then gives me a bad feedback/complaint stating that I overcharged him on the
shipping, again without even sending me a message. Despite the fact that I just
cancelled the order, straight away.
I do in no way agree with such a complaint, and as I see it, it is both a lie
and damaging to my store, which before that had a perfect reputation. I even
tried writing him again without him responding to my message.
Tried to have the complaint removed and also tried helpdesk but no help at all.
What are my options when he clearly lies in the feedback?
Thank you
Christian
|
Hi Christian!
Why do you need help when you have already rated negatively as well?
Werner
|
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| | | | | | | | | Author: | peregrinator | | Posted: | Jun 24, 2022 12:11 | | Subject: | Re: Lies in negative feedback | | Viewed: | 34 times | | Topic: | Feedback | |
|
| If you want the buyer to remove the negative feedback, the first step is for
you to remove your retaliatory feedback.
In Feedback, Chrishvidt writes:
| | Did that after his feedback 🙂
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| | | | | Author: | tons_of_bricks | | Posted: | Jun 24, 2022 07:52 | | Subject: | Re: Lies in negative feedback | | Viewed: | 75 times | | Topic: | Feedback | |
|
| Unless it's obvious spam, it's almost impossible to get feedback removed
unless the customer does it themselves.
You're going to get customers like that. Simply don't let it bother you
and move on. One bad feedback like that isn't going to hurt your reputation.
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| | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:55 | | Subject: | Re: Lies in negative feedback | | Viewed: | 28 times | | Topic: | Feedback | |
|
| Thank you for the kind advice🙂
Guess I was mostly upset because I tried to be nice to him and he does as he
does.
Was actually the SW Sandcrawler with box that was to be shipped from Denmark
to the US.
But I will surely remember what you said😊
In Feedback, firestar246 writes:
| | Unless it's obvious spam, it's almost impossible to get feedback removed
unless the customer does it themselves.
You're going to get customers like that. Simply don't let it bother you
and move on. One bad feedback like that isn't going to hurt your reputation.
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| | | | | Author: | Brick_Qc | | Posted: | Jun 24, 2022 08:29 | | Subject: | Re: Lies in negative feedback | | Viewed: | 73 times | | Topic: | Feedback | |
|
| In Feedback, Chrishvidt writes:
| | Help needed.
Had perfect feedback until the following happend:
Buyer orders a set and I send him a shipping price that is lower than what is
stated in the store terms. I give the discount without him asking me.
Then I see he requests to cancel the order because the shipping price is too
high, without even writing to me.
I send him the following message
"from: Chrishvidt Sent on: Jun 17, 2022 04:20
Hello
Can see you are requesting to cancel with the reason that I provided too high
a shipping price. The store terms state that it would cost an estimated USD 78.35
to ship and the priCe I gave you was USD 60.
So from my point of view, I am therefore quite surprised with a cancellation
request where it looks like I overcharged you, when in reality it was quite the
opposite.
How do you feel we should solve this issue?
Best regards
Christian"
He then gives me a bad feedback/complaint stating that I overcharged him on the
shipping, again without even sending me a message. Despite the fact that I just
cancelled the order, straight away.
I do in no way agree with such a complaint, and as I see it, it is both a lie
and damaging to my store, which before that had a perfect reputation. I even
tried writing him again without him responding to my message.
Tried to have the complaint removed and also tried helpdesk but no help at all.
What are my options when he clearly lies in the feedback?
Thank you
Christian
|
Hi Christian. If the buyer bought an item, he's supposed to pay for it. It's
in BL rules, if he doesn't pay, do a NPB alert.
You shouldn't cancel orders like you did.
For good customer service, you can agree to cancel, with conditions. Like ask
the buyer to leave a positive FB on the transaction, than you cancel it.
That way, you're protecting yourself from stupid FBs.
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| | | | | | | Author: | Brick_Qc | | Posted: | Jun 24, 2022 08:31 | | Subject: | Re: Lies in negative feedback | | Viewed: | 55 times | | Topic: | Feedback | |
|
| And there's nothing to do with the ferdback you got...sorry. You can only
do it by talking to the buyer.
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| | | | | | | Author: | yorbrick | | Posted: | Jun 24, 2022 08:51 | | Subject: | Re: Lies in negative feedback | | Viewed: | 64 times | | Topic: | Feedback | |
|
| I don't really understand why you wrote that response to him. If you were
going to cancel anyway, you should have just cancelled it and said that you had
cancelled it rather than telling him it was lower the the advertised shipping
price.
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| | | | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:45 | | Subject: | Re: Lies in negative feedback | | Viewed: | 30 times | | Topic: | Feedback | |
|
| Did so because I wanted to let him know that I had given him a discount on the
shipping and was the third time this set had been cancelled. The Bricklink terms
are pretty clear on this matter and even asked him how we could solve the issue
but does not reply or suggest a lower shipping price. It was the big Sandcrawler
with box that was to be shipped from Denmark to the US. Even inside Europe that
is costly. He was not a first time buyer and would have cancelled straight away
with a first time buyer. But thank you for your thoughts 🙂
In Feedback, yorbrick writes:
| | I don't really understand why you wrote that response to him. If you were
going to cancel anyway, you should have just cancelled it and said that you had
cancelled it rather than telling him it was lower the the advertised shipping
price.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Jun 24, 2022 12:03 | | Subject: | Re: Lies in negative feedback | | Viewed: | 31 times | | Topic: | Feedback | |
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| In Feedback, Chrishvidt writes:
| | Did so because I wanted to let him know that I had given him a discount on the
shipping and was the third time this set had been cancelled.
|
Yes and that makes it appear like you are trying to get him to complete the order,
after he asked to cancel. It is not the buyers5fault it has been cancelled twice
before.
| | The Bricklink terms
are pretty clear on this matter and even asked him how we could solve the issue
but does not reply or suggest a lower shipping price.
|
You already knew how to solve it, as the buyer asked to cancel. So you could
have cancelled instead of sending another message about postage.
| | It was the big Sandcrawler
with box that was to be shipped from Denmark to the US. Even inside Europe that
is costly. He was not a first time buyer and would have cancelled straight away
with a first time buyer. But thank you for your thoughts 🙂
|
Maybe add a comment to this item saying expensive shipping, and put the EU and
US shipping costs. It will help stop further orders that need to be cancelled
due to high shipping costs.
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| | | | | | | Author: | SylvainLS | | Posted: | Jun 24, 2022 09:14 | | Subject: | Re: Lies in negative feedback | | Viewed: | 61 times | | Topic: | Feedback | |
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| In Feedback, Brick_Qc writes:
| | […]
For good customer service, you can agree to cancel, with conditions. Like ask
the buyer to leave a positive FB on the transaction, than you cancel it.
|
This sounds like FB extortion to me….
| | That way, you're protecting yourself from stupid FBs.
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| | | | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:38 | | Subject: | Re: Lies in negative feedback | | Viewed: | 32 times | | Topic: | Feedback | |
|
| Thanks, that's a good idea 😀
In Feedback, SylvainLS writes:
| | In Feedback, Brick_Qc writes:
| | […]
For good customer service, you can agree to cancel, with conditions. Like ask
the buyer to leave a positive FB on the transaction, than you cancel it.
|
This sounds like FB extortion to me….
| | That way, you're protecting yourself from stupid FBs.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Jun 24, 2022 12:23 | | Subject: | Re: Lies in negative feedback | | Viewed: | 30 times | | Topic: | Feedback | |
|
| In Feedback, Chrishvidt writes:
| | Thanks, that's a good idea 😀
|
Absolutely not - it's a bad idea, and pretty against BrickLink TOS.
In short, a good way to get your account closed...
| | In Feedback, SylvainLS writes:
| | In Feedback, Brick_Qc writes:
| | […]
For good customer service, you can agree to cancel, with conditions. Like ask
the buyer to leave a positive FB on the transaction, than you cancel it.
|
This sounds like FB extortion to me….
| | That way, you're protecting yourself from stupid FBs.
|
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| | | | | Author: | zorbanj | | Posted: | Jun 24, 2022 09:31 | | Subject: | Re: Lies in negative feedback | | Viewed: | 62 times | | Topic: | Feedback | |
|
| I think you're stuck with the feedback for this transaction.
Next time, open an NPB instead of cancelling:
https://www.bricklink.com/help.asp?helpID=72
Note, you can now open an NPB after 5 days not 7 days. Then complete the NPB
after 7 days have passed. The buyer gets a strike for not paying (3 of those
and buying priviliges are revoked) and any feedback the buyer leaves for you
is removed.
Also, you could have cancelled the order after the buyer's initial request.
The shipping might have been too high for him to pay, even if it was below cost.
You can't force a buyer to complete a purchase.
In Feedback, Chrishvidt writes:
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| | | | | | | Author: | peregrinator | | Posted: | Jun 24, 2022 09:39 | | Subject: | (Cancelled) | | Viewed: | 36 times | | Topic: | Feedback | |
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| | (Cancelled) |
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| | | | | | | Author: | Tracyd | | Posted: | Jun 24, 2022 09:49 | | Subject: | Re: Lies in negative feedback | | Viewed: | 43 times | | Topic: | Feedback | |
|
| In Feedback, zorbanj writes:
| | I think you're stuck with the feedback for this transaction.
Next time, open an NPB instead of cancelling:
https://www.bricklink.com/help.asp?helpID=72
Note, you can now open an NPB after 5 days not 7 days. Then complete the NPB
after 7 days have passed. The buyer gets a strike for not paying (3 of those
and buying priviliges are revoked) and any feedback the buyer leaves for you
is removed.
Also, you could have cancelled the order after the buyer's initial request.
The shipping might have been too high for him to pay, even if it was below cost.
You can't force a buyer to complete a purchase.
In Feedback, Chrishvidt writes:
|
Too high shipping is a legitimate excuse to cancel an order. Even with an estimate
on the terms page. So an NPB is not the right move. Not answering about the lower
than estimated cost probably would've been the best move. Not everyone is
reasonable. Just go on with your life. A negative isn't a death sentence.
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| | | | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:28 | | Subject: | Re: Lies in negative feedback | | Viewed: | 25 times | | Topic: | Feedback | |
|
| It was the Sandcrawler with box from Denmark to the US. So a big and heavy package
📦
Just angry that I tried to give him a discount and he then repays me like this.
And no help from Bricklink with a complaint that is false.
In Feedback, Tracyd writes:
| | In Feedback, zorbanj writes:
| | I think you're stuck with the feedback for this transaction.
Next time, open an NPB instead of cancelling:
https://www.bricklink.com/help.asp?helpID=72
Note, you can now open an NPB after 5 days not 7 days. Then complete the NPB
after 7 days have passed. The buyer gets a strike for not paying (3 of those
and buying priviliges are revoked) and any feedback the buyer leaves for you
is removed.
Also, you could have cancelled the order after the buyer's initial request.
The shipping might have been too high for him to pay, even if it was below cost.
You can't force a buyer to complete a purchase.
In Feedback, Chrishvidt writes:
|
Too high shipping is a legitimate excuse to cancel an order. Even with an estimate
on the terms page. So an NPB is not the right move. Not answering about the lower
than estimated cost probably would've been the best move. Not everyone is
reasonable. Just go on with your life. A negative isn't a death sentence.
|
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Jun 24, 2022 12:14 | | Subject: | Re: Lies in negative feedback | | Viewed: | 34 times | | Topic: | Feedback | |
|
| In Feedback, Chrishvidt writes:
| | Just angry that I tried to give him a discount and he then repays me like this.
And no help from Bricklink with a complaint that is false.
|
The thing is that it isn't false. That you offered discounted shipping off
your regular rate is nice, but it doesn't mean that the shipping wasn't
still too high for the buyer.
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| | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:35 | | Subject: | Re: Lies in negative feedback | | Viewed: | 25 times | | Topic: | Feedback | |
|
| Thank you 🙂 Yeah guess I learned that the hard way. So much for trying to be
kind to the buyer 🤥
In Feedback, zorbanj writes:
| | I think you're stuck with the feedback for this transaction.
Next time, open an NPB instead of cancelling:
https://www.bricklink.com/help.asp?helpID=72
Note, you can now open an NPB after 5 days not 7 days. Then complete the NPB
after 7 days have passed. The buyer gets a strike for not paying (3 of those
and buying priviliges are revoked) and any feedback the buyer leaves for you
is removed.
Also, you could have cancelled the order after the buyer's initial request.
The shipping might have been too high for him to pay, even if it was below cost.
You can't force a buyer to complete a purchase.
In Feedback, Chrishvidt writes:
|
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| | | | | Author: | CaptnCanary | | Posted: | Jun 24, 2022 09:46 | | Subject: | Re: Lies in negative feedback | | Viewed: | 41 times | | Topic: | Feedback | |
|
| I've no idea what he ordered from you but $60 is a huge amount of postage
cost. Some buyers likely don't read all of the store T&Cs so its not that
surprising to me that they got upset at that shipping price. I'd have to
have a really good reason to pay more than $15 shipping for anything! I think
you should have just accepted that he wasn't happy with that shipping cost
and immediately offered to cancel the order if he wasn't happy. It sucks
that he left you neg feedback without discussion but honestly I think you should
have handled your response better.
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| | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:24 | | Subject: | Re: Lies in negative feedback | | Viewed: | 24 times | | Topic: | Feedback | |
|
| It was the Sandcrawler with box that was to be shipped from Denmark to the US.
That is a big package and not cheap to send, not even inside Europe. So was actually
just trying to be nice to him with that discount
In Feedback, CaptnCanary writes:
| | I've no idea what he ordered from you but $60 is a huge amount of postage
cost. Some buyers likely don't read all of the store T&Cs so its not that
surprising to me that they got upset at that shipping price. I'd have to
have a really good reason to pay more than $15 shipping for anything! I think
you should have just accepted that he wasn't happy with that shipping cost
and immediately offered to cancel the order if he wasn't happy. It sucks
that he left you neg feedback without discussion but honestly I think you should
have handled your response better.
|
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| | | | | Author: | jennnifer | | Posted: | Jun 24, 2022 09:53 | | Subject: | Re: Lies in negative feedback | | Viewed: | 58 times | | Topic: | Feedback | |
|
| In Feedback, Chrishvidt writes:
| | Help needed.
Had perfect feedback until the following happend:
Buyer orders a set and I send him a shipping price that is lower than what is
stated in the store terms. I give the discount without him asking me.
Then I see he requests to cancel the order because the shipping price is too
high, without even writing to me.
I send him the following message
"from: Chrishvidt Sent on: Jun 17, 2022 04:20
Hello
Can see you are requesting to cancel with the reason that I provided too high
a shipping price. The store terms state that it would cost an estimated USD 78.35
to ship and the priCe I gave you was USD 60.
So from my point of view, I am therefore quite surprised with a cancellation
request where it looks like I overcharged you, when in reality it was quite the
opposite.
How do you feel we should solve this issue?
Best regards
Christian"
He then gives me a bad feedback/complaint stating that I overcharged him on the
shipping, again without even sending me a message. Despite the fact that I just
cancelled the order, straight away.
I do in no way agree with such a complaint, and as I see it, it is both a lie
and damaging to my store, which before that had a perfect reputation. I even
tried writing him again without him responding to my message.
Tried to have the complaint removed and also tried helpdesk but no help at all.
What are my options when he clearly lies in the feedback?
Thank you
Christian
|
I am sorry you received the negative feedback. It could be that your customer
did not read terms and was not aware of the cost of postage when they placed
their order. Even with your kind discount, that's a lot of money.
When a buyer requests to cancel, they have to choose from a drop-down menu of
reasons. I would bet their real reason was: "Shipping was much higher than I
understood when placing my order." There is no option for truthful reasons such
as this so they might have just chosen the closest one.
We shouldn't trap buyers into orders even if the fault was theirs. Next time,
just thank them, cancel, and move on. Let's all keep our fingers crossed
for when BrickLink stops allowing negative feedback from buyer-requested cancellations.
Jen
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| | | | | | | Author: | 1001bricks | | Posted: | Jun 24, 2022 10:48 | | Subject: | Re: Lies in negative feedback | | Viewed: | 44 times | | Topic: | Feedback | |
|
| | | We shouldn't trap buyers into orders even if the fault was theirs. Next time,
just thank them, cancel, and move on.
|
Absolutely.
| | Let's all keep our fingers crossed
for when BrickLink stops allowing negative feedback from buyer-requested cancellations.
|
But on the other side, a buyer may legitimately be unhappy having been somewhere
"forced" to ask cancellation. Some shop owners are really weird 
|
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| | | | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:15 | | Subject: | Re: Lies in negative feedback | | Viewed: | 39 times | | Topic: | Feedback | |
|
| He was in no way trapped into buying! He orders a large set without any previous
contact. I then invoice him with shipping costs that are lower than stated in
the store terms, even without him asking for it. Next thing is a cancellation
request because shipping is too high, which I accept because I don't want
to waste my time. Before this I tried to write to him without him answering me
and I then cancel the order. Next thing I see is a complaint.
So already did as suggested but he still leaves negative feedback. Which I see
as totally unfair and as a lie😒
In Feedback, 1001bricks writes:
| | | | We shouldn't trap buyers into orders even if the fault was theirs. Next time,
just thank them, cancel, and move on.
|
Absolutely.
| | Let's all keep our fingers crossed
for when BrickLink stops allowing negative feedback from buyer-requested cancellations.
|
But on the other side, a buyer may legitimately be unhappy having been somewhere
"forced" to ask cancellation. Some shop owners are really weird
|
|
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Jun 24, 2022 11:34 | | Subject: | Re: Lies in negative feedback | | Viewed: | 26 times | | Topic: | Feedback | |
|
| In Feedback, Chrishvidt writes:
| | He was in no way trapped into buying! He orders a large set without any previous
contact. I then invoice him with shipping costs that are lower than stated in
the store terms, even without him asking for it. Next thing is a cancellation
request because shipping is too high, which I accept because I don't want
to waste my time. Before this I tried to write to him without him answering me
and I then cancel the order. Next thing I see is a complaint.
So already did as suggested but he still leaves negative feedback. Which I see
as totally unfair and as a lie😒
|
Yes, maybe - but I wasn't talking about an idea proposed...
So it's not about your specific case.
| |
In Feedback, 1001bricks writes:
| | | | We shouldn't trap buyers into orders even if the fault was theirs. Next time,
just thank them, cancel, and move on.
|
Absolutely.
| | Let's all keep our fingers crossed
for when BrickLink stops allowing negative feedback from buyer-requested cancellations.
|
But on the other side, a buyer may legitimately be unhappy having been somewhere
"forced" to ask cancellation. Some shop owners are really weird
|
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:36 | | Subject: | Re: Lies in negative feedback | | Viewed: | 21 times | | Topic: | Feedback | |
|
| Sorry misunderstood you and thank you for taking the time to reply 🙂
In Feedback, 1001bricks writes:
| | In Feedback, Chrishvidt writes:
| | He was in no way trapped into buying! He orders a large set without any previous
contact. I then invoice him with shipping costs that are lower than stated in
the store terms, even without him asking for it. Next thing is a cancellation
request because shipping is too high, which I accept because I don't want
to waste my time. Before this I tried to write to him without him answering me
and I then cancel the order. Next thing I see is a complaint.
So already did as suggested but he still leaves negative feedback. Which I see
as totally unfair and as a lie😒
|
Yes, maybe - but I wasn't talking about an idea proposed...
So it's not about your specific case.
| |
In Feedback, 1001bricks writes:
| | | | We shouldn't trap buyers into orders even if the fault was theirs. Next time,
just thank them, cancel, and move on.
|
Absolutely.
| | Let's all keep our fingers crossed
for when BrickLink stops allowing negative feedback from buyer-requested cancellations.
|
But on the other side, a buyer may legitimately be unhappy having been somewhere
"forced" to ask cancellation. Some shop owners are really weird
|
|
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:15 | | Subject: | Re: Lies in negative feedback | | Viewed: | 30 times | | Topic: | Feedback | |
|
| He was in no way trapped into buying! He orders a large set without any previous
contact. I then invoice him with shipping costs that are lower than stated in
the store terms, even without him asking for it. Next thing is a cancellation
request because shipping is too high, which I accept because I don't want
to waste my time. Before this I tried to write to him without him answering me
and I then cancel the order. Next thing I see is a complaint.
So already did as suggested but he still leaves negative feedback. Which I see
as totally unfair and as a lie😒
In Feedback, 1001bricks writes:
| | | | We shouldn't trap buyers into orders even if the fault was theirs. Next time,
just thank them, cancel, and move on.
|
Absolutely.
| | Let's all keep our fingers crossed
for when BrickLink stops allowing negative feedback from buyer-requested cancellations.
|
But on the other side, a buyer may legitimately be unhappy having been somewhere
"forced" to ask cancellation. Some shop owners are really weird
|
|
|
|
| | | | | |
| | | | | Author: | runner.caller | | Posted: | Jun 24, 2022 11:16 | | Subject: | Re: Lies in negative feedback | | Viewed: | 46 times | | Topic: | Feedback | |
|
| In Feedback, Chrishvidt writes:
| | Help needed.
Had perfect feedback until the following happend:
Buyer orders a set and I send him a shipping price that is lower than what is
stated in the store terms. I give the discount without him asking me.
Then I see he requests to cancel the order because the shipping price is too
high, without even writing to me.
I send him the following message
"from: Chrishvidt Sent on: Jun 17, 2022 04:20
Hello
Can see you are requesting to cancel with the reason that I provided too high
a shipping price. The store terms state that it would cost an estimated USD 78.35
to ship and the priCe I gave you was USD 60.
So from my point of view, I am therefore quite surprised with a cancellation
request where it looks like I overcharged you, when in reality it was quite the
opposite.
How do you feel we should solve this issue?
Best regards
Christian"
He then gives me a bad feedback/complaint stating that I overcharged him on the
shipping, again without even sending me a message. Despite the fact that I just
cancelled the order, straight away.
I do in no way agree with such a complaint, and as I see it, it is both a lie
and damaging to my store, which before that had a perfect reputation. I even
tried writing him again without him responding to my message.
Tried to have the complaint removed and also tried helpdesk but no help at all.
What are my options when he clearly lies in the feedback?
Thank you
Christian
|
If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | BrickBros20 | | Posted: | Jun 24, 2022 11:30 | | Subject: | Re: Lies in negative feedback | | Viewed: | 34 times | | Topic: | Feedback | |
|
| In Feedback, runner.caller writes:
| | In Feedback, Chrishvidt writes:
| | Help needed.
Had perfect feedback until the following happend:
Buyer orders a set and I send him a shipping price that is lower than what is
stated in the store terms. I give the discount without him asking me.
Then I see he requests to cancel the order because the shipping price is too
high, without even writing to me.
I send him the following message
"from: Chrishvidt Sent on: Jun 17, 2022 04:20
Hello
Can see you are requesting to cancel with the reason that I provided too high
a shipping price. The store terms state that it would cost an estimated USD 78.35
to ship and the priCe I gave you was USD 60.
So from my point of view, I am therefore quite surprised with a cancellation
request where it looks like I overcharged you, when in reality it was quite the
opposite.
How do you feel we should solve this issue?
Best regards
Christian"
He then gives me a bad feedback/complaint stating that I overcharged him on the
shipping, again without even sending me a message. Despite the fact that I just
cancelled the order, straight away.
I do in no way agree with such a complaint, and as I see it, it is both a lie
and damaging to my store, which before that had a perfect reputation. I even
tried writing him again without him responding to my message.
Tried to have the complaint removed and also tried helpdesk but no help at all.
What are my options when he clearly lies in the feedback?
Thank you
Christian
|
If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
I agree with this
~Brick Brothers
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | 1001bricks | | Posted: | Jun 24, 2022 12:22 | | Subject: | Re: Lies in negative feedback | | Viewed: | 32 times | | Topic: | Feedback | |
|
| | | | | If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
I agree with this
~Brick Brothers
|
This would leave full power to bad sellers to force buyer to cancel without possibility
of feedback.
I really don't agree with this.
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | yorbrick | | Posted: | Jun 24, 2022 12:47 | | Subject: | Re: Lies in negative feedback | | Viewed: | 30 times | | Topic: | Feedback | |
|
| In Feedback, 1001bricks writes:
| | | | | | If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
I agree with this
~Brick Brothers
|
This would leave full power to bad sellers to force buyer to cancel without possibility
of feedback.
I really don't agree with this.
|
Indeed, it is possibly worse for the buyer than filing the NPB. At least with
an NPB they have the option of paying and completing an order. Whereas if the
seller pretends to be nice saying they can cancel, just ask, and then hits them
with a negative the buyer cannot have the chance to complete the transaction
like they can for NPB.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | runner.caller | | Posted: | Jun 24, 2022 12:57 | | Subject: | Re: Lies in negative feedback | | Viewed: | 31 times | | Topic: | Feedback | |
|
| In Feedback, yorbrick writes:
| | In Feedback, 1001bricks writes:
| | | | | | If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
I agree with this
~Brick Brothers
|
This would leave full power to bad sellers to force buyer to cancel without possibility
of feedback.
I really don't agree with this.
|
Indeed, it is possibly worse for the buyer than filing the NPB. At least with
an NPB they have the option of paying and completing an order. Whereas if the
seller pretends to be nice saying they can cancel, just ask, and then hits them
with a negative the buyer cannot have the chance to complete the transaction
like they can for NPB.
|
Ok yeah, I didn't think of the seller pulling a move like that.
Okay, if the option selected is "Buyer and Seller mutually agree to cancel order",
both parties SHOULD mutually agree not to leave each other bad feedback
either.
So when a buyer requests to cancel, and the seller agrees using the "mutually
agree" option, NEITHER party should be able to leave neutral or negative feedback.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jun 24, 2022 13:01 | | Subject: | Re: Lies in negative feedback | | Viewed: | 26 times | | Topic: | Feedback | |
|
| In Feedback, runner.caller writes:
| | In Feedback, yorbrick writes:
| | In Feedback, 1001bricks writes:
| | | | | | If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
I agree with this
~Brick Brothers
|
This would leave full power to bad sellers to force buyer to cancel without possibility
of feedback.
I really don't agree with this.
|
Indeed, it is possibly worse for the buyer than filing the NPB. At least with
an NPB they have the option of paying and completing an order. Whereas if the
seller pretends to be nice saying they can cancel, just ask, and then hits them
with a negative the buyer cannot have the chance to complete the transaction
like they can for NPB.
|
Ok yeah, I didn't think of the seller pulling a move like that.
Okay, if the option selected is "Buyer and Seller mutually agree to cancel order",
both parties SHOULD mutually agree not to leave each other bad feedback
either.
So when a buyer requests to cancel, and the seller agrees using the "mutually
agree" option, NEITHER party should be able to leave neutral or negative feedback.
|
Yeah, when there is mutual agreement I agree. In fact, no need for positive either.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | runner.caller | | Posted: | Jun 24, 2022 13:04 | | Subject: | Re: Lies in negative feedback | | Viewed: | 33 times | | Topic: | Feedback | |
|
| | | | | So when a buyer requests to cancel, and the seller agrees using the "mutually
agree" option, NEITHER party should be able to leave neutral or negative feedback.
|
Yeah, when there is mutual agreement I agree. In fact, no need for positive either.
|
I agree, but I think some on this site love feedback more than LEGO itself. 
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jun 24, 2022 13:15 | | Subject: | Re: Lies in negative feedback | | Viewed: | 36 times | | Topic: | Feedback | |
|
| | | | | So when a buyer requests to cancel, and the seller agrees using the "mutually
agree" option, NEITHER party should be able to leave neutral or negative feedback.
|
Yeah, when there is mutual agreement I agree. In fact, no need for positive either.
|
Define Mutual Agreement between an Asian buyer and a German seller with Terms
in German who adds up 200€ as for a 1Kg shipping of 20€ parts?
The poor buyer is obliged to cancel, he'll click anywhere including using
"Mutal agreement".
But say, in this (stupid) example, he's not happy.
I already have been forced one way or another to cancel an order. I may not have
left a Negative, but this is another point.
Not being able to is a bad solution, IMO.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jun 24, 2022 13:54 | | Subject: | Re: Lies in negative feedback | | Viewed: | 38 times | | Topic: | Feedback | |
|
| In Feedback, 1001bricks writes:
| | | | | | So when a buyer requests to cancel, and the seller agrees using the "mutually
agree" option, NEITHER party should be able to leave neutral or negative feedback.
|
Yeah, when there is mutual agreement I agree. In fact, no need for positive either.
|
Define Mutual Agreement between an Asian buyer and a German seller with Terms
in German who adds up 200€ as for a 1Kg shipping of 20€ parts?
The poor buyer is obliged to cancel, he'll click anywhere including using
"Mutal agreement".
But say, in this (stupid) example, he's not happy.
|
The buyer should have read and understood the terms before placing an order or
not placed an order. They may not be happy, but they didn't want to proceed
once they have the full costs so the seller allows them to cancel the transaction
without any penalty. The buyer has not lost anything except for their time. To
me, they should be neither happy nor sad.
Of course, these types of problems diminish if the order is not placed until
all costs are known and agreed.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jun 24, 2022 16:09 | | Subject: | Re: Lies in negative feedback | | Viewed: | 45 times | | Topic: | Feedback | |
|
| | | | | Define Mutual Agreement between an Asian buyer and a German seller with Terms
in German who adds up 200€ as for a 1Kg shipping of 20€ parts?
The poor buyer is obliged to cancel, he'll click anywhere including using
"Mutal agreement".
But say, in this (stupid) example, he's not happy.
|
The buyer should have read and understood the terms before placing an order or
not placed an order.
|
You may have noticed some Terms aren't in English?
And some people barely understand English anyway?
In Europe, or France at least - any Term not in your language is simply void.
Should they not order on BrickLink? Some try to make an effort, some guess what
the seller says. Many ignore Terms, and there's no "I agree with those Terms"
check box.
The forum is mainly US/UK, and mainly English, but buyers are from everywhere.
It's not so simple...
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | runner.caller | | Posted: | Jun 24, 2022 12:52 | | Subject: | Re: Lies in negative feedback | | Viewed: | 36 times | | Topic: | Feedback | |
|
| In Feedback, 1001bricks writes:
| | | | | | If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
I agree with this
~Brick Brothers
|
This would leave full power to bad sellers to force buyer to cancel without possibility
of feedback.
I really don't agree with this.
|
-I see what you mean, but at the same time, if the order is canceled, then there
is feedback being left for an order that never happened.
-If we're talking strictly orders canceled before payment, or orders fully
refunded and then canceled, then there is net $0 transferred and no product sent
or exchanged.
-So the seller is getting feedback that's not based on the quality of product
that they're selling.
|
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jun 24, 2022 13:09 | | Subject: | Re: Lies in negative feedback | | Viewed: | 29 times | | Topic: | Feedback | |
|
| In Feedback, runner.caller writes:
| | In Feedback, 1001bricks writes:
| | | | | | If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
I agree with this
~Brick Brothers
|
This would leave full power to bad sellers to force buyer to cancel without possibility
of feedback.
I really don't agree with this.
|
-I see what you mean, but at the same time, if the order is canceled, then there
is feedback being left for an order that never happened.
|
Cancellation can be graceful, justified, appreciated, or not.
Feedback is for a transaction, not an order.
|
|
| | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jun 24, 2022 13:12 | | Subject: | Re: Lies in negative feedback | | Viewed: | 25 times | | Topic: | Feedback | |
|
| In Feedback, runner.caller writes:
| | […]
-So the seller is getting feedback that's not based on the quality of product
that they're selling.
|
I’d say they get feedback on the quality of their services (customer service
included).
It’s often argued here on how far feedback covers but even when arguing whether
the feedback you receive should be part of it (‘who gives FB first and why’ dialogues
of the deaf), I don’t think anyone argued the ‘material’ (LEGO + packaging) was
the only thing that counted.
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | runner.caller | | Posted: | Jun 24, 2022 17:09 | | Subject: | Re: Lies in negative feedback | | Viewed: | 40 times | | Topic: | Feedback | |
|
| In Feedback, SylvainLS writes:
| | In Feedback, runner.caller writes:
| | […]
-So the seller is getting feedback that's not based on the quality of product
that they're selling.
|
I’d say they get feedback on the quality of their services (customer service
included).
|
And in the case where a buyer asks to cancel prior to paying OR the buyer receives
a FULL refund from the seller to cancel before shipping are both examples of
exceptional customer service that should never result in bad feedback.
Especially the refund case because the seller is eating the paypal fee to give
the buyer a full refund.
| |
It’s often argued here on how far feedback covers but even when arguing whether
the feedback you receive should be part of it (‘who gives FB first and why’ dialogues
of the deaf), I don’t think anyone argued the ‘material’ (LEGO + packaging) was
the only thing that counted.
|
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jun 24, 2022 17:30 | | Subject: | Re: Lies in negative feedback | | Viewed: | 45 times | | Topic: | Feedback | |
|
| In Feedback, runner.caller writes:
| | In Feedback, SylvainLS writes:
| | In Feedback, runner.caller writes:
| | […]
-So the seller is getting feedback that's not based on the quality of product
that they're selling.
|
I’d say they get feedback on the quality of their services (customer service
included).
|
And in the case where a buyer asks to cancel prior to paying OR the buyer receives
a FULL refund from the seller to cancel before shipping are both examples of
exceptional customer service that should never result in bad feedback.
Especially the refund case because the seller is eating the paypal fee to give
the buyer a full refund.
|
So you agree with my point: feedback is not limited to the quality of the product
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | runner.caller | | Posted: | Jun 27, 2022 16:25 | | Subject: | Re: Lies in negative feedback | | Viewed: | 55 times | | Topic: | Feedback | |
|
| In Feedback, SylvainLS writes:
| | In Feedback, runner.caller writes:
| | In Feedback, SylvainLS writes:
| | In Feedback, runner.caller writes:
| | […]
-So the seller is getting feedback that's not based on the quality of product
that they're selling.
|
I’d say they get feedback on the quality of their services (customer service
included).
|
And in the case where a buyer asks to cancel prior to paying OR the buyer receives
a FULL refund from the seller to cancel before shipping are both examples of
exceptional customer service that should never result in bad feedback.
Especially the refund case because the seller is eating the paypal fee to give
the buyer a full refund.
|
So you agree with my point: feedback is not limited to the quality of the product
|
I agree that it's the transaction as a whole, but in the case of a cancellation
request by the buyer being granted by the seller, I don't see how there could
be anything other than positive since there is no product, and the only "service"
they can judge the seller on is saying "yes" or "no", and the buyer got the "yes"
answer they were looking for.
BUT apparently, it's much better customer service to force a NPB instead
of protect one's feedback.
A better system would allow no feedback for cancelations.
-Yes, some slimy sellers, on occasion, might get away with being able to force
a buyer into requesting a cancelation to protect their feedback while keeping
something they regret their price on.
-But it allow for a smoother handling of the more frequent issue of leaving the
seller exposed if a buyer requests a cancel, as there would be no feedback implications
to a simple cancel vs holding the buyer hostage via an NPB to protect feedback.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jun 27, 2022 18:02 | | Subject: | Re: Lies in negative feedback | | Viewed: | 45 times | | Topic: | Feedback | |
|
| | | A better system would allow no feedback for cancelations.
|
No because you can't be sure the buyer initially WANTED to cancel.
(already said)
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jun 24, 2022 18:37 | | Subject: | Re: Lies in negative feedback | | Viewed: | 54 times | | Topic: | Feedback | |
|
| | | | | | | -So the seller is getting feedback that's not based on the quality of product
that they're selling.
|
I’d say they get feedback on the quality of their services (customer service
included).
|
And in the case where a buyer asks to cancel prior to paying OR the buyer receives
a FULL refund from the seller to cancel before shipping are both examples of
exceptional customer service that should never result in bad feedback.
|
Again - the seller can be wild and ask for 2000$ shipping for 10$ tiny parts.
Then the buyer has no other way than to ask for cancellation.
Because the alternative is to get an NPB.
It's forced by a bad seller bahaviour or fallacious terms, whatever.
Buyer must be able to leave his thought about this transaction.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | Author: | runner.caller | | Posted: | Jun 27, 2022 16:11 | | Subject: | Re: Lies in negative feedback | | Viewed: | 34 times | | Topic: | Feedback | |
|
| In Feedback, 1001bricks writes:
| | | | | | | | -So the seller is getting feedback that's not based on the quality of product
that they're selling.
|
I’d say they get feedback on the quality of their services (customer service
included).
|
And in the case where a buyer asks to cancel prior to paying OR the buyer receives
a FULL refund from the seller to cancel before shipping are both examples of
exceptional customer service that should never result in bad feedback.
|
Again - the seller can be wild and ask for 2000$ shipping for 10$ tiny parts.
Then the buyer has no other way than to ask for cancellation.
Because the alternative is to get an NPB.
It's forced by a bad seller bahaviour or fallacious terms, whatever.
Buyer must be able to leave his thought about this transaction.
|
If you look at the forum, it is a much more frequent issue of a buyer placing
an order, not understanding "fair" shipping costs, requesting to cancel, and
then leaving an undeserved neutral/negative than a bad seller charging $100s
or $1000s for shipping on small orders.
|
|
|
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Jun 27, 2022 17:59 | | Subject: | Re: Lies in negative feedback | | Viewed: | 33 times | | Topic: | Feedback | |
|
| In Feedback, runner.caller writes:
| | In Feedback, 1001bricks writes:
| | | | | | | | -So the seller is getting feedback that's not based on the quality of product
that they're selling.
|
I’d say they get feedback on the quality of their services (customer service
included).
|
And in the case where a buyer asks to cancel prior to paying OR the buyer receives
a FULL refund from the seller to cancel before shipping are both examples of
exceptional customer service that should never result in bad feedback.
|
Again - the seller can be wild and ask for 2000$ shipping for 10$ tiny parts.
Then the buyer has no other way than to ask for cancellation.
Because the alternative is to get an NPB.
It's forced by a bad seller bahaviour or fallacious terms, whatever.
Buyer must be able to leave his thought about this transaction.
|
If you look at the forum, it is a much more frequent issue of a buyer placing
an order, not understanding "fair" shipping costs, requesting to cancel, and
then leaving an undeserved neutral/negative than a bad seller charging $100s
or $1000s for shipping on small orders.
|
It didn't happen to me I think.
But a few sellers made me to cancel the order for weird payment terms, VAT removal,
batch policy, crazy shipping fees...
Sorry.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Chrishvidt | | Posted: | Jun 24, 2022 11:32 | | Subject: | Re: Lies in negative feedback | | Viewed: | 27 times | | Topic: | Feedback | |
|
| I absolutely agree 👍 I am being punished for doing nothing wrong and giving
an discount.
Was an order for the big Sandcrawler set to be shipped from Denmark to the US.
In Feedback, runner.caller writes:
| | In Feedback, Chrishvidt writes:
| | Help needed.
Had perfect feedback until the following happend:
Buyer orders a set and I send him a shipping price that is lower than what is
stated in the store terms. I give the discount without him asking me.
Then I see he requests to cancel the order because the shipping price is too
high, without even writing to me.
I send him the following message
"from: Chrishvidt Sent on: Jun 17, 2022 04:20
Hello
Can see you are requesting to cancel with the reason that I provided too high
a shipping price. The store terms state that it would cost an estimated USD 78.35
to ship and the priCe I gave you was USD 60.
So from my point of view, I am therefore quite surprised with a cancellation
request where it looks like I overcharged you, when in reality it was quite the
opposite.
How do you feel we should solve this issue?
Best regards
Christian"
He then gives me a bad feedback/complaint stating that I overcharged him on the
shipping, again without even sending me a message. Despite the fact that I just
cancelled the order, straight away.
I do in no way agree with such a complaint, and as I see it, it is both a lie
and damaging to my store, which before that had a perfect reputation. I even
tried writing him again without him responding to my message.
Tried to have the complaint removed and also tried helpdesk but no help at all.
What are my options when he clearly lies in the feedback?
Thank you
Christian
|
If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Tracyd | | Posted: | Jun 24, 2022 11:51 | | Subject: | Re: Lies in negative feedback | | Viewed: | 31 times | | Topic: | Feedback | |
|
| In Feedback, runner.caller writes:
| | In Feedback, Chrishvidt writes:
| | Help needed.
Had perfect feedback until the following happend:
Buyer orders a set and I send him a shipping price that is lower than what is
stated in the store terms. I give the discount without him asking me.
Then I see he requests to cancel the order because the shipping price is too
high, without even writing to me.
I send him the following message
"from: Chrishvidt Sent on: Jun 17, 2022 04:20
Hello
Can see you are requesting to cancel with the reason that I provided too high
a shipping price. The store terms state that it would cost an estimated USD 78.35
to ship and the priCe I gave you was USD 60.
So from my point of view, I am therefore quite surprised with a cancellation
request where it looks like I overcharged you, when in reality it was quite the
opposite.
How do you feel we should solve this issue?
Best regards
Christian"
He then gives me a bad feedback/complaint stating that I overcharged him on the
shipping, again without even sending me a message. Despite the fact that I just
cancelled the order, straight away.
I do in no way agree with such a complaint, and as I see it, it is both a lie
and damaging to my store, which before that had a perfect reputation. I even
tried writing him again without him responding to my message.
Tried to have the complaint removed and also tried helpdesk but no help at all.
What are my options when he clearly lies in the feedback?
Thank you
Christian
|
If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
Totally agree, no transaction means no feedback.
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | 1001bricks | | Posted: | Jun 24, 2022 12:26 | | Subject: | Re: Lies in negative feedback | | Viewed: | 35 times | | Topic: | Feedback | |
|
| | | | | A buyer should not be able to leave ANY feedback.
|
Totally agree, no transaction means no feedback.
|
Silly.
There is a transaction, and it has been cancelled for ANY reason.
Like the Seller putting pressure on the buyer, or setting a 1000$ shipping price,
just to force you not to buy this specific lot (maybe the seller regrets his
price?)...
It's important the buyer can still note the quality of this transaction.
|
|
| | | | | | | | | |
| | | | | | | Author: | yorbrick | | Posted: | Jun 24, 2022 11:56 | | Subject: | Re: Lies in negative feedback | | Viewed: | 33 times | | Topic: | Feedback | |
|
| | |
If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
And neither should the seller if they have agreed to it. If they don't agree,
then don't cancel. File an NPB instead.
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | Tracyd | | Posted: | Jun 24, 2022 11:59 | | Subject: | Re: Lies in negative feedback | | Viewed: | 34 times | | Topic: | Feedback | |
|
| In Feedback, yorbrick writes:
| | | |
If a seller is willing to cancel an order at the request of the buyer before
the buyer pays or after issuing a full refund.
Then
A buyer should not be able to leave ANY feedback.
|
And neither should the seller if they have agreed to it. If they don't agree,
then don't cancel. File an NPB instead.
|
No NPB doesn't apply, it's a legitimate reason to cancel. No feedback
on either side should be allowed.
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Denmark
Luxembourg
USA, New Jersey
Canada, Quebec
United Kingdom, England
France, Nouvelle-Aquitaine
