| Discussion Forum: Thread 321796 |
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| | | Author: | mortrist  | | Posted: | May 29, 2022 12:02 | | Subject: | Please help me through a cancellation. | | Viewed: | 102 times | | Topic: | Help | |
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| Hey everyone,
I'm newer to using Bricklink for selling so I'm still figuring things
out. I had a buyer reach out to me and say they wanted to cancel their order
(which by the feedback they have it seems they've done that to a few others).
Anyway, not a problem I hadn't shipped it yet so I refunded the label I printed.
For the directions given on this process I can't seem to figure out how to
cancel their order so my items go back into inventory and they can get refunded.
Can someone please help me step by step with this?
Thanks,
Tristan
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| | | | | Author: | macebobo | | Posted: | May 29, 2022 12:34 | | Subject: | Re: Please help me through a cancellation. | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, mortrist writes:
| | Hey everyone,
I'm newer to using Bricklink for selling so I'm still figuring things
out. I had a buyer reach out to me and say they wanted to cancel their order
(which by the feedback they have it seems they've done that to a few others).
Anyway, not a problem I hadn't shipped it yet so I refunded the label I printed.
For the directions given on this process I can't seem to figure out how to
cancel their order so my items go back into inventory and they can get refunded.
Can someone please help me step by step with this?
Thanks,
Tristan
|
Tristan,
Are you following the directions on https://www.bricklink.com/help.asp?helpID=73
?
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| | | | | | | Author: | mortrist | | Posted: | May 29, 2022 13:29 | | Subject: | Re: Please help me through a cancellation. | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, macebobo writes:
| | In Help, mortrist writes:
| | Hey everyone,
I'm newer to using Bricklink for selling so I'm still figuring things
out. I had a buyer reach out to me and say they wanted to cancel their order
(which by the feedback they have it seems they've done that to a few others).
Anyway, not a problem I hadn't shipped it yet so I refunded the label I printed.
For the directions given on this process I can't seem to figure out how to
cancel their order so my items go back into inventory and they can get refunded.
Can someone please help me step by step with this?
Thanks,
Tristan
|
Tristan,
Are you following the directions on https://www.bricklink.com/help.asp?helpID=73
?
|
Yes! But I don't get options like it says. The order I have marked as packed.
I'll go in a submit the problem ID (order number I assume) and I don't
get the OCR option.
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| | | | | | | | | Author: | jbroman | | Posted: | May 29, 2022 16:27 | | Subject: | Re: Please help me through a cancellation. | | Viewed: | 54 times | | Topic: | Help | |
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| In Help, mortrist writes:
| | In Help, macebobo writes:
| | In Help, mortrist writes:
| | Hey everyone,
I'm newer to using Bricklink for selling so I'm still figuring things
out. I had a buyer reach out to me and say they wanted to cancel their order
(which by the feedback they have it seems they've done that to a few others).
Anyway, not a problem I hadn't shipped it yet so I refunded the label I printed.
For the directions given on this process I can't seem to figure out how to
cancel their order so my items go back into inventory and they can get refunded.
Can someone please help me step by step with this?
Thanks,
Tristan
|
Tristan,
Are you following the directions on https://www.bricklink.com/help.asp?helpID=73
?
|
Yes! But I don't get options like it says. The order I have marked as packed.
I'll go in a submit the problem ID (order number I assume) and I don't
get the OCR option.
|
You have to refund the money to the buyer first. This resets the order to ready
or pending from paid.
Then do the OCR.
I have found that the parts sometimes goes to stockroom A, so check this when
you complete the OCR.
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| | | | | | | | | | | Author: | mortrist | | Posted: | May 31, 2022 15:21 | | Subject: | Re: Please help me through a cancellation. | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, jbroman writes:
| | In Help, mortrist writes:
| | In Help, macebobo writes:
| | In Help, mortrist writes:
| | Hey everyone,
I'm newer to using Bricklink for selling so I'm still figuring things
out. I had a buyer reach out to me and say they wanted to cancel their order
(which by the feedback they have it seems they've done that to a few others).
Anyway, not a problem I hadn't shipped it yet so I refunded the label I printed.
For the directions given on this process I can't seem to figure out how to
cancel their order so my items go back into inventory and they can get refunded.
Can someone please help me step by step with this?
Thanks,
Tristan
|
Tristan,
Are you following the directions on https://www.bricklink.com/help.asp?helpID=73
?
|
Yes! But I don't get options like it says. The order I have marked as packed.
I'll go in a submit the problem ID (order number I assume) and I don't
get the OCR option.
|
You have to refund the money to the buyer first. This resets the order to ready
or pending from paid.
Then do the OCR.
I have found that the parts sometimes goes to stockroom A, so check this when
you complete the OCR.
|
Thanks for your help!!
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| | | | | | | | | | | Author: | BlueDevilBricks | | Posted: | Jul 28, 2022 15:20 | | Subject: | Re: Please help me through a cancellation. | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, jbroman writes:
| | In Help, mortrist writes:
| | In Help, macebobo writes:
| | In Help, mortrist writes:
| | Hey everyone,
I'm newer to using Bricklink for selling so I'm still figuring things
out. I had a buyer reach out to me and say they wanted to cancel their order
(which by the feedback they have it seems they've done that to a few others).
Anyway, not a problem I hadn't shipped it yet so I refunded the label I printed.
For the directions given on this process I can't seem to figure out how to
cancel their order so my items go back into inventory and they can get refunded.
Can someone please help me step by step with this?
Thanks,
Tristan
|
Tristan,
|
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|
I issued a full refund, but the payment status is still Received. Does it take
time to rest or do I need to reset it manually?
Thanks in advance!
Mike
| | | |
Yes! But I don't get options like it says. The order I have marked as packed.
I'll go in a submit the problem ID (order number I assume) and I don't
get the OCR option.
|
You have to refund the money to the buyer first. This resets the order to ready
or pending from paid.
Then do the OCR.
I have found that the parts sometimes goes to stockroom A, so check this when
you complete the OCR.
|
|
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| | | | | | | | | | | | | Author: | Stellar | | Posted: | Jul 29, 2022 05:03 | | Subject: | Re: Please help me through a cancellation. | | Viewed: | 23 times | | Topic: | Help | |
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| In Help, BlueDevilBricks writes:
| | In Help, jbroman writes:
| | In Help, mortrist writes:
| | In Help, macebobo writes:
| | In Help, mortrist writes:
| | Hey everyone,
I'm newer to using Bricklink for selling so I'm still figuring things
out. I had a buyer reach out to me and say they wanted to cancel their order
(which by the feedback they have it seems they've done that to a few others).
Anyway, not a problem I hadn't shipped it yet so I refunded the label I printed.
For the directions given on this process I can't seem to figure out how to
cancel their order so my items go back into inventory and they can get refunded.
Can someone please help me step by step with this?
Thanks,
Tristan
|
Tristan,
|
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|
I issued a full refund, but the payment status is still Received. Does it take
time to rest or do I need to reset it manually?
Thanks in advance!
|
I think you need to change it to returned or something else.
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