Discussion Forum: Thread 319766

 Author: bobnikolov View Messages Posted By bobnikolov
 Posted: Apr 13, 2022 10:29
 Subject: NSS Filed, Bricklink not responding
 Viewed: 104 times
 Topic: Problem
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bobnikolov (1873)

Location:  Bulgaria, Sofia City
Member Since Contact Type Status
Apr 6, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BoBricksBg
The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?
 Author: 1001bricks View Messages Posted By 1001bricks
 Posted: Apr 13, 2022 10:34
 Subject: Re: NSS Filed, Bricklink not responding
 Viewed: 37 times
 Topic: Problem
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1001bricks (52303)

Location:  France, Provence-Alpes-Côte d'Azur
Member Since Contact Type Status
Sep 6, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 1001bricks
In Problem, bobnikolov writes:
  The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

What did the NSS shows/says, simply "not received" or something else?

Did you reply with the tracking and maybe some informations (ex.: weight, size,
dates...)?

Did you check the tracking, it shows what?
 Author: bobnikolov View Messages Posted By bobnikolov
 Posted: Apr 13, 2022 10:46
 Subject: Re: NSS Filed, Bricklink not responding
 Viewed: 47 times
 Topic: Problem
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bobnikolov (1873)

Location:  Bulgaria, Sofia City
Member Since Contact Type Status
Apr 6, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BoBricksBg
In Problem, 1001bricks writes:
  In Problem, bobnikolov writes:
  The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

What did the NSS shows/says, simply "not received" or something else?

Did you reply with the tracking and maybe some informations (ex.: weight, size,
dates...)?

Did you check the tracking, it shows what?

First, thanks for reply!

Yes, simply "not received"

I already sent a screenshot of post receipt to Bricklink. There are information
about sending date, weight, tracking number and recipient

The package left Bulgaria after 2 days of posting date and nothing happened after
this referring to the tracking number. It's probably stuck somewhere. I can
open a case for investigation at least 30 days of posting to speed the delivery
but NSS was filed on 20th day, so i cant
 Author: bobnikolov View Messages Posted By bobnikolov
 Posted: Apr 16, 2022 05:39
 Subject: Re: NSS Filed, Bricklink not responding
 Viewed: 27 times
 Topic: Problem
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bobnikolov (1873)

Location:  Bulgaria, Sofia City
Member Since Contact Type Status
Apr 6, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BoBricksBg
In Problem, bobnikolov writes:
  The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

Refunded! Sorry to say but Bricklink support is around 0%. Never got a message
about it after 7 days
 Author: Stellar View Messages Posted By Stellar
 Posted: Apr 16, 2022 05:59
 Subject: Re: NSS Filed, Bricklink not responding
 Viewed: 32 times
 Topic: Problem
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Stellar (3491)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
BrickLink Discussions Moderator (?)
In Problem, bobnikolov writes:
  In Problem, bobnikolov writes:
  The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

Refunded! Sorry to say but Bricklink support is around 0%. Never got a message
about it after 7 days

Did you contact using this form?

https://www.bricklink.com/helpDesk.asp?helpDeskID=122
 Author: bobnikolov View Messages Posted By bobnikolov
 Posted: Apr 16, 2022 06:06
 Subject: Re: NSS Filed, Bricklink not responding
 Viewed: 35 times
 Topic: Problem
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bobnikolov (1873)

Location:  Bulgaria, Sofia City
Member Since Contact Type Status
Apr 6, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BoBricksBg
In Problem, Stellar writes:
  In Problem, bobnikolov writes:
  In Problem, bobnikolov writes:
  The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

Refunded! Sorry to say but Bricklink support is around 0%. Never got a message
about it after 7 days

Did you contact using this form?

https://www.bricklink.com/helpDesk.asp?helpDeskID=122

Yes, 3 times and contact them once more direct to e-mail. Nothing happened
 Author: Shiny_Stuff View Messages Posted By Shiny_Stuff
 Posted: Apr 16, 2022 07:30
 Subject: Re: NSS Filed, Bricklink not responding
 Viewed: 39 times
 Topic: Problem
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Shiny_Stuff (1276)

Location:  USA, New York
Member Since Contact Type Status
Aug 14, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Shiny Stuff
In Problem, bobnikolov writes:
  In Problem, Stellar writes:
  In Problem, bobnikolov writes:
  In Problem, bobnikolov writes:
  The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

Refunded! Sorry to say but Bricklink support is around 0%. Never got a message
about it after 7 days

Did you contact using this form?

https://www.bricklink.com/helpDesk.asp?helpDeskID=122

Yes, 3 times and contact them once more direct to e-mail. Nothing happened


Much better help and results from the new HelpDesk Portal:

https://helpdesk.bricklink.com/Main/

Good Luck

____
 Author: StarBrick View Messages Posted By StarBrick
 Posted: Apr 16, 2022 06:15
 Subject: Re: NSS Filed, Bricklink not responding
 Viewed: 30 times
 Topic: Problem
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StarBrick (7061)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 18, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: StarBrick's BrickShop
In Problem, bobnikolov writes:
  In Problem, bobnikolov writes:
  The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

Refunded! Sorry to say but Bricklink support is around 0%. Never got a message
about it after 7 days

Well, for your information, BL only provides a buying/selling/meeting platform
and has no business regarding transactions between buyers and sellers.
Any issue between a seller and a buyer can only be resolved between them; BL
does NOTHING regarding the transaction. NSS's or NPB's only affect a
members' status and privileges regardles a specific transaction.

It is one of the most mistaken expectations from buyers for what to expect from
BL.
See articles 20 and 21 on this page in particular:

https://www.bricklink.com/v3/terms_of_service.page

At least, the above is my interpretation of what to expect from BL....
 Author: bobnikolov View Messages Posted By bobnikolov
 Posted: Apr 16, 2022 06:26
 Subject: Re: NSS Filed, Bricklink not responding
 Viewed: 28 times
 Topic: Problem
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bobnikolov (1873)

Location:  Bulgaria, Sofia City
Member Since Contact Type Status
Apr 6, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BoBricksBg
In Problem, StarBrick writes:
  In Problem, bobnikolov writes:
  In Problem, bobnikolov writes:
  The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

Refunded! Sorry to say but Bricklink support is around 0%. Never got a message
about it after 7 days

Well, for your information, BL only provides a buying/selling/meeting platform
and has no business regarding transactions between buyers and sellers.
Any issue between a seller and a buyer can only be resolved between them; BL
does NOTHING regarding the transaction. NSS's or NPB's only affect a
members' status and privileges regardles a specific transaction.

It is one of the most mistaken expectations from buyers for what to expect from
BL.
See articles 20 and 21 on this page in particular:

https://www.bricklink.com/v3/terms_of_service.page

At least, the above is my interpretation of what to expect from BL....

Fully understand this!

Indeed i expect nothing from Bricklink except NSS to be removed after i sent
4 times a screenshot to prove that the order was sent on 2nd day after payment.

Otherwise, why my request was rejected. Its simple, nothing more
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Apr 16, 2022 07:09
 Subject: Re: NSS Filed, Bricklink not responding
 Viewed: 30 times
 Topic: Problem
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Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Problem, bobnikolov writes:
  The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

If you replied to the NSS in the comment field with proof of shipping the NSS
can't be completed.
 Author: bobnikolov View Messages Posted By bobnikolov
 Posted: Apr 16, 2022 07:35
 Subject: Re: NSS Filed, Bricklink not responding
 Viewed: 51 times
 Topic: Problem
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bobnikolov (1873)

Location:  Bulgaria, Sofia City
Member Since Contact Type Status
Apr 6, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BoBricksBg
In Problem, Brickwilbo writes:
  In Problem, bobnikolov writes:
  The order is already sent, buyer have a tracking number but filed NSS on the
20th day of posting date. I already messaged Bricklink 3 times, I received nothing.
NSS will be complete after 5 days. What could do?

If you replied to the NSS in the comment field with proof of shipping the NSS
can't be completed.

Ofcourse i sent proof of shipping, showing everything, every time. Today I issued
a full refund. The order still has NSS status.